Room was ok, but beds old and uncomfortable. Asked when last time changed matress's and respond was 3 years ago, Big sag in matress.Genuine Hotels.com guest review
Overall it was wonderful place to stayGenuine Hotels.com guest review
"No waffles =["
Clean rooms. At first the ac wasn't working well, but they sent someone to fix it right away. I was there almost a week but only had waffles once. =[Genuine Hotels.com guest review
"HORRIBLE customer service!"
I stayed for two days at this location. First day went fine, but during the day of the second day I was trying to take a nap with my son and the phone kept ringing. Finally woke up and answered the phone and it was the hotel manager asking if her maintenance men can come up real quick and replace a piece of wallpaper and kept insisting it would only […] take 15 minutes. I thought it was very unprofessional! Who does work on a room that a guest is staying in? I asked her why she didn't just switch the rooms if this one needed work done to it and she suggested switching rooms at that time. Then I told her me and my son were taking a nap. She heard that tv in the background and started making inappropriate comments about I don't know how you could be sleeping if your watching television. Then I asked her why this work couldn't wait until tomorrow when my stay was over with. The manager kept bickering with me! The manager of all people! Managers should be more willing to make their customers feel at home in hotels and not try to disrupt their stay. Needless to say I agreed to the workers coming in.. they came in and did the job and didn't even clean up their mess. I wish I could report this to corporate. Read moreGenuine Hotels.com guest review
The manager was very unprofessional the rooms we're not clean and they treat people badlyGenuine Hotels.com guest review
"Stayed there close to family."
We were not happy about the electric outlets, our cords would not stay in place. There was supposed to be hair dryers in the room, but there was not any. Air condition was horrible,very loud could hardly sleep,also maid didn't leave any clean cups in bathroom. Overall our stay was ok.Genuine Expedia guest review
"Very misleading and very disappointed"
This hotel calls itself an "Inn" but it is a MOTEL. With outside doors that face the parking lot. I specifically picked this hotel based on Best Western's reputation and hot breakfast. This hotel is completely torn to heck- they are "remodeling" and the lobby has no flooring and the walls are all torn up. The room was moderately clean but not what I […] expect. I could have paid the same exact amount and stayed in a NICE quality HOTEL and instead I got a MOTEL that was junk. I am VERY disappointed that Hotels.com promotes this type of place and for THIS price. Ridiculous. Read moreGenuine Hotels.com guest review
the hotel was nice,the exercise room needed some help ,due to the weather i didnot use the pool overall i had a good stayGenuine Hotels.com guest review
"Staying at Best Western"
Nice freindly staff,. Very clean rooms. Would recommend to others to stay. Only suggestion would be to have some electrical outlets on poles in parking lot as to be able to charge your batterys on your boat.Genuine Expedia guest review
All the front desk staff were really pleasant. The room was clean. Conveniently located. I had read about the hotel not being kept up in previous reviews but it seems as if they have doing renovations to improve some of the previous reviews. They were working on painting and fixing up the lobby and stairwells when I was there. The pool looked amazing […] but unfortunately it was still too cold for swimming when I was there. Read moreGenuine Expedia guest review
"Great for the price"
My family and I stayed for Memorial holiday weekend from out of town. The room was nice for the price we paid. Although one of the blankets had a cigarette hole and the other blakent looked liked to be a lipstick stain on it. However, the sheets were clean. Housekeeping staff was pleasent. Breakfast was good. Overall I would stay again. My only complaint […] is customer service from the front desk. When we checked in at the front desk we weren't greeted. The lady just asked for my identication and talked really fast about the amenites as if I was holding her up. I had to ask her a couple times to repeat herself and she seemed to have attitude when she said it. Also, when we checked out at 6am I had to yell "hello" a couple times because the front desk guy was in the back snoring. LOL Read moreGenuine Expedia guest review
"our usual place to stay in Roseville"
It was good to see renovations going on. The room was clean, but the mattresses could be updated.Genuine Hotels.com guest review
"Ok hotel but terrible breakfast"
Breakfast was terrible and everything was empty including the coffee!!Genuine Expedia guest review
We tried to take a rest all day pounding hammering everything these new owners do is do CHEAP we wouldn't stay there againGenuine Hotels.com guest review
The hotel room was gross, very dirty; as was the bathroom. The shower floor had water seeped under it and was very unstable. The woman at the front desk was EXTREMELY rude. If it weren't for the fact that I would have had to go through hotels.com for my refund and wait for the money I would have left immediately upon check in.Genuine Hotels.com guest review
The room was comfortable . They were remodeling the lobby when we got there, but when we left, it was finished and looked very nice. They were still getting the pool ready to go for the summer, but looked very nice. The breakfast was good. Would stay there again.Genuine Expedia guest review
I came. I saw. I came again! I was satisfied with the hotel location and the room condition. I would like to come back when the pool is opened.Genuine Expedia guest review
"The bed was very uncomfortably. My back is aching."
The staff was very nice and welcoming. The room was clean. Free breakfast in the restaurant attached. The water for tea and the coffee was not hot. So my hot chocolate was lumpy. Didn't dissolve in the warm water. Overall it was OK.Genuine Expedia guest review
the front desk person that checked us in was not helpful. the next day we were told someone had checked us out. The blanket request took two days. will not use them againGenuine Hotels.com guest review
"Nice, pleasant stay.."
Stay was pleasant and peaceful.Genuine Hotels.com guest review
TV reception was not great.Genuine Hotels.com guest review
"Pretty decent accommodations for overnight.."
Room was nice and cozy when i got thereGenuine Hotels.com guest review
"An old style hotel."
I am a woman in my 60's and I was traveling alone when I stayed there. You can't tell from the front of the hotel, which looks very nice, but all of the rooms have outside entrances and there in no elevator. They put me in a room on the second floor, in the back facing the parking lot. It had no heat. I called and they told me to come back to the office […] and they gave me another room. Second room was also back up on the second floor, also had no heat and the phone didn't work so I could call them. Back down to the office where they finally gave me a room on the first floor facing the courtyard that was well lit and everything worked. Read moreGenuine Expedia guest review
"Reasonably priced hotel near Detroit."
For the price the hotel is fine, don't expect new accommodations though.Genuine Expedia guest review
Never will stay here again room wouldn't heat up staff not cooperating.Genuine Hotels.com guest review
"Walking distance to Gratiot Mall"
It was very clean and reasonably priced. and the food at Marco's is excellent and on-sight.Genuine Hotels.com guest review
"close to where I had to go"
Good, the only thing I don;t like is I do not get any Points toward Best Western because I booked through Hotels.com online.Genuine Hotels.com guest review
Our stay was very good. We enjoyed the time we were at the hotel and the breakfast was great. Thanks and we will be sure to stay again.Genuine Hotels.com guest review
"Just passed through."
Good for passing through. My room would have been a little tight for more than myself for any extended period of time. Clean and friendly place... But trouble with the internet.Genuine Expedia guest review
It was fine, would have appreciated a more hospitable desk clerk.Genuine Hotels.com guest review
"Best Western "Minus""
We stayed at a BW Plus in Canada and were impressed with granite counter, jacuzzi tube and spacious room, so as a first timer to Roseville area, we thought we would go with a BW Plus as well. We know the regular BW is not the best but we were told "Plus" is much superior. Well, this is an old motel and by adding a small fridge and microwave, it calls […] itself a "Plus". Yes, the carpet was dirty, room is small, no shade to the window that opens to the big parking lot with big trucks parked everywhere. It looks like a truck stop. Anyway, it is ver disappointing. Read moreGenuine Hotels.com guest review
"Close to Grosse Pointe"
Decent. You get what you pay for. Clientele was the biggest complaint.Genuine Expedia guest review
"Did not live up to Best Western standards"
Hotel looks great from the outside, but my room was outdated and dirty. There is nothing like walking into your room with huge stain spots on the carpet. It makes it difficult to view anything else positive about how clean the room is. On a positive note, there is easy access to Lake St. Clair's Metro Park. There is plenty of parking for boats in back, […] but you better bring several extension cords to reach power and there are not that many outlets, so consider bringing an outdoor power strip. Read moreGenuine Expedia guest review
Could not get toilet paper without going to the front desk. I have never had to go get my own toilet paper in 35 years traveling, which includes Europe. Cleanliness of room left a lot to be desired. You advertise free WI-FI so you would be wise to subscribe to secure a good connection so your hotel guests can actually use it. Over all I would not stay […] at this location again. I have stayed at quite a few Best Western in my travels and I can honestly say this is one of the worse ones. Read moreGenuine Hotels.com guest review
"Average hotel for the price."
Experience was ok. Front desk associate was pleasant.Genuine Expedia guest review
Just need to keep up on the maintenance a little better, I had to keep opening the back to the toilet to flush it. It was like I was back in college. I asked them to fix it, they tried.Genuine Hotels.com guest review
Nice hotel but under staffed! Had toilet trouble, took 15 minutes between flushes. Didn't notice it til we were all unpacked and settled in for the night. Went to the office, no one there for at least 15 minutes. Finally lady came but said no maint people on duty but can change room. Gave us a key for room 121 but the key would not open the door. Went […] back and guess what no one there again. We decided too much trouble we will use lobby rest room. She said no rest room in lobby. We said we will space our rest room visits and stay where we are. Read moreGenuine Hotels.com guest review
The bedspread was the only thing to cover up with besides the top sheet. It's very heavy and I find this unsanitary. There were no extra blankets available.. The insulation is terrible or lack of. We were awakened at 3:00 a.m. on 2 occasions to the sound of someone above us taking a 15-minute shower. There was a baby on one side of us that we heard […] crying so the noise factor is very annoying. We'll never stay there again. Read moreGenuine Expedia guest review
"Ok room, dirty floors, good breakfast"
Our check in was nice and easy since I pre-paid. Our room smelled musty, and the bottom of my 3 year old's daughter's feet were completely black after walking barefoot on the carpet for about 10 minutes. The room was a unique style with a huge closet. The air conditioner was loud, and after leaving it on for a few hours our sheets were almost damp. […] The beds were not very comfortable. The cable tv service didn't include Nickelodeon for my baby (no Spongebob!) which I thought was odd. But we weren't there to watch tv! Although the walls were thick, the windows weren't and we could hear loud people walking by. Don't get dressed without drawing your blinds-the people down at the pool can see you! The continental breakfast was typical, and the hot parts (sausage and eggs) were pretty good. I'm not sure if I would stay again due to the condition of the room. Read moreGenuine Hotels.com guest review
"Overall a great hidden Gem"
This Hotel is situated in a busy Rural area right off a main strip and close to Interstate for easy access. The hotel itself is wearing a bit due to it's age but, the upkeep of it's property is beautiful. Pool was clean and landscaping was beautifully done. Clean and well kept on the grounds. The lobby was also well kept and clean. My room a king bed […] room was off to the north side of building. When I arrived to my room I found it to be smelling kinda musky and oldish. The decorating was dated too. The bed was comfy though. Value for your money here! But if your going for something romantic I would not suggest here. When I went outside after dark I felt like the neighborhood was a wee bit schetchy... So I stayed indoors unless I had to go somewhere. Needs new Carpet and painting in rooms and a few repairs to outside ceilings that are showing signs of age... Read moreGenuine Hotels.com guest review
"Best Western Plus Georgian Inn"
Excellent location. Hotel staff very friendly and helpful. Wonderful courtyard with pool for leisure relaxing or swimming. EXCELLENT choice for a stay if in or near Detroit.Genuine Hotels.com guest review
I was slightly disappointed, although it was probably an OK bargain for the price paid. My main disappointment was in the size of the tiny bathroom. It was small for me, and I kept thinking that if I had my wife along, she would be going bananas. Other than that, everything else was OK, pretty standard.Genuine Hotels.com guest review
Overall this facility is quite pleasant and I would recommend it. However some modification are required to accommodate the handicapped! First, more handicap parking spaces should be provided near the entrances. Second, ramps to the bordering walk that are level with the parking lot pavement should be provided at the side entrances. The curbs, even […] low ones, make wheelchair access difficult! Third, at lease one automatic door opener should be added at each entrance! Fourth, higher toilets should be installed in handicap access rooms! Or portable high toilet seats should be available if requested! Fifth, luggage carts should be provided for guest use! This facility is the only one we've visited lately that does not have at least a few available! These small improvements would add to the otherwise excellent services offered. As noted, I would recommend this location and probably will visit again. I hope to see some changes! Thank you!!! Read moreGenuine Hotels.com guest review
I had to wait 10 minutes to check out as no one was at the desk during those times. Even with a "Hello" and "Checking Out" the individual did not come out of the back room. This was about 8:15amGenuine Expedia guest review
the carpet needs cleaninge bad. I walked around in bare feet and I got into the shower, which was wet already there was black water off the bottom of my feet. This made my stay very uncomfortable.Genuine Hotels.com guest review
"Close to lots of things"
Close to mall and restaurants also close to highways... The pool was nice and warm so that was amazingGenuine Hotels.com guest review
Guests may not use the pool. Paid for 5 people staying in hotel room with a roll away and was not allowed to have 5 large towels. I would Not stay here again or recommend this place. The front desk service were not friendly either.Genuine Hotels.com guest review
"Good location but..."
I have come to this Best Western for about 3 yrs...jacuzzi rooms are best but standard rooms could use some upgrade outside of the flat screen TV. The biggest drawback is the customer service. The desk staff is very dry and not very cordial at all. I don't think management realizes or cares what kind of impression their staff makes on hotel guest. I […] would just visit here for an overnight stay. Read moreGenuine Hotels.com guest review
"Beautiful, economical, gracious Michigan charm!"
I love this hotel and have stayed here several times; it's got everything you need; the pool and courtyard are lovely; the price was great. It's close to everything.Genuine Expedia guest review
Overall, a positive experience. The weather turned very muggy and the air conditioner was not very effective, so it was a little uncomfortable. Otherwise, I thought it was good.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )