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Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (50) | 9.0 |
| Business | (6) | 9.4 |
| Romance | (9) | 10.0 |
| Family | (3) | 9.4 |
| With Friends | (11) | 9.0 |
| All Others | (21) | 8.6 |
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pets not allowed |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
1 king bed. Separate sitting area. Cable/satellite TV. Pay movies. Video-game console. Direct-dial phone. Multi-line phone. Voice mail. Clock radio. Kitchenette. Microwave. Refrigerator. Coffee/tea maker. Cookware/dishes/utensils. Hair dryer. Complimentary toiletries. Iron/ironing board. Complimentary newspaper (M-F). Blackout drapes/curtains. Electronic check-out. Air conditioning.
All rooms include All rooms includeTwo double beds. Separate sitting area. Complimentary wireless Internet access. Cable/satellite TV with video games and pay movies. Multi-line phone with voice mail. Clock radio. Kitchenette with refrigerator, microwave, coffee/tea maker, and cookware/dishes. Hair dryer. Iron/ironing board.
All rooms includeOne king bed. Separate sitting area. Complimentary wireless Internet access. Cable/satellite TV with video games and pay movies. Multi-line phone with voice mail. Clock radio. Kitchenette with refrigerator, microwave, coffee/tea maker, and cookware/dishes. Hair dryer. Iron/ironing board.
All rooms includeOne king or two double beds. Separate sitting area. Complimentary wireless Internet access. Cable/satellite TV with video games and pay movies. Multi-line phone with voice mail. Clock radio. Kitchenette with refrigerator, microwave, coffee/tea maker, and cookware/dishes. Hair dryer. Iron/ironing board.
All rooms includeOne king bed. Separate sitting area. Complimentary wireless Internet access. Cable/satellite TV with video games and pay movies. Multi-line phone with voice mail. Clock radio. Kitchenette with refrigerator, microwave, coffee/tea maker, and cookware/dishes. Hair dryer. Iron/ironing board.
All rooms include"Highly Recommended"
Reviewed by Jeanette of Killeen on Dec 5, 2009
Great location to many tourist sites, and the hotel has beautiful rooms. The staff is all friendly and helpful. We have stayed there many times in the past few years. Would definitely recommend it to all visitors to the West End.
Overall Rating
out of value="10""Great room in the West End area"
Reviewed by Win of Ashland on Oct 27, 2009
The layout of the room is terrific! The breakfast is better than continental-style and the staff was very helpful. The hotel is also within 3 blocks of the DART system for easy transportation.
Overall Rating
out of value="10""Great Hotel close to Dallas House of Blues"
Reviewed by a Hotels.com guest on Oct 12, 2009
Hotel staff were very friendly and efficient. Room was very clean and well maintained. Cost was great for the area and we were within walking distance of Dallas House of Blues, Dallas American Airlines Center, Victory Park, and other West End attractions in Dallas. The only complaint was the Valet parking was a little slow since they had only one person working on check-out, but that was a minor irritation. I would definitely stay at this hotel again for events in the Dallas West End area.
Overall Rating
out of value="10""Average hotel for price"
Reviewed by Starla of Longview on Sep 28, 2009
We stayed during the week and was disappointed after a concert to not have room service available or anything in vicinity available for food; Hotel was clean and service was OK. Average Hotel with nice kitchenette area.
Overall Rating
out of value="10""Great place!"
Reviewed by Carla of Round Rock on Sep 27, 2009
It was wonderful - we had no complaints at all :) We were able to walk to many restaurants and the AA center was about a 10 minute walk! :)
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Sep 24, 2009
This guest did not leave a comment.
Overall Rating
out of value="10""Quiet, comfortable"
Reviewed by Ken of Trophy Club on Sep 18, 2009
I'm not used to the valet parking thing, but self-park was in an unattended lot and the neighborhood is iffy. Close proximity to the American Airlines Center and West End restaurants. The room itself was roomy and quiet. The bathroom door was swollen due to humidity and would not close or lock. The toilet broke just before we checked out. No newspapers available at the hotel, was directed to a drug store two blocks away close to a transit center and liquor stores, not a good walk at night. Breakfast was great, well stocked and the 2nd floor lounge is nice. For the price, would have liked a hot tub, not just a small outdoor pool.
Overall Rating
out of value="10""Comfy and Convenient"
Reviewed by Jenni of OKC on Sep 10, 2009
My hubby and I recently stayed at Springhill Suites over Labor Day Weekend. The staff at the hotel was extremely friendly and knew a lot about the area. We went to Six Flags one day and Allen Outlet Mall another day and we were centrally located to both. We were within walking distance to a lot of pubs, bars, clubs, Subway, House of Blues and Hard Rock Cafe. We actually went to House of Blues for a concert one night - great venue. We walked around downtown at all hours and felt pretty safe. There were a few homeless people, but they didn't bother us. The room was very comfortable and clean. It was also very quiet. We never heard any noise in hallway and slept till at least 11 every morning. Only minor complaint would be water pressure in shower, but that may just be my personal preference. Also, TV is at a strange angle, but not too bad and we didn't watch much tv anyways. Since we slept so late we never tried breakfast. We took others advice and parked in the parking garage for $5/day vs. the expensive valet parking. Again, the staff were terrific and location can't be beat! It's also across from the Aquarium, so a great location for families, too.
Overall Rating
out of value="10""Great Hotel Location"
Reviewed by Stephen of Fort Worth on Aug 24, 2009
Great Location, friendly staff, decent rooms. Definitely would recommend if wanting to be right in the middle of dallas attractions. 2 blocks from the House of Blues, Hard rock cafe and across the street from Dallas Aquarium.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Aug 23, 2009
This guest did not leave a comment.
Overall Rating
out of value="10""Not great but not bad either..."
Reviewed by Dave of Abilene on Aug 3, 2009
The Springhill Suites by Marriot is not a bad place to stay if you would like to be in the center of Dallas. But, the decline of the Westend Marketplace does make this hotel a bit overpriced for the area. There a few resturants within walking distance and the Dallas Aquarium can be seen from your hotel room, which is less than a block away, however, you can tell that this hotel has seen it's "hay-day" and it has came and passed. I was pleased with my overall stay. I would recommend to friends. But, if you want to spend time in Dallas, I would recommend somehwere closer to the sights that you might be wanting to see.
Overall Rating
out of value="10""Very Nice Hotel"
Reviewed by a Hotels.com guest on Jul 28, 2009
We really loved this hotel. Rooms were very large including sitting area and kitchen area. Everything was clean and well cared for. Staff were helpful without being intrusive. The only downside was having to pay for parking when I wasn't expecting to do so.
Overall Rating
out of value="10""Great location and Hotel"
Reviewed by mike of Lawton on Jun 28, 2009
If concerts, Westend, The House of Blues or the World Aquarium are on the list of places to visit you can walk with ease to all. The A/C made a humming sound that has bother others but for us it sang us to sleep on their awesome bed.
Overall Rating
out of value="10""Decent hotel in West End"
Reviewed by James of Baltimore on Jun 2, 2009
decent hotel overall . . . only complaint was that the air conditioner in the room was so loud, it was hard to fall asleep. Also, avoid the $20 a day valet parking and park in the public garage across the street for $5 a day.
Overall Rating
out of value="10""Great room for the location"
Reviewed by a Hotels.com guest on Mar 19, 2009
The front desk staff was very friendly, courteous and provided us with information regarding the area (such as where to eat, mentioning the St. Patrick's Day Festival that was going on a block away from the hotel). The museums were within 7 blocks and the Dallas Aquarium was within 1 block. Several restaurants were within 1-3 blocks. The beds were comfortable and the room was very clean. The breakfast was OK. We used the valet parking. It was close to 20 dollars, but you can park at a parking area (where they also park the cars in valet). It is within 1/2 a block. We were on the sixth floor and just by luck happened to have a great view of the Dallas skyline from our room.
Overall Rating
out of value="10""not bad"
Reviewed by a Hotels.com guest on Mar 17, 2009
Had a nice warm pool made it easy to keep kids having fun
Overall Rating
out of value="10""Great for area entertainment."
Reviewed by Charles of Sherman on Feb 13, 2009
We felt very secure walking to area bars, restaurants and the American Airlines Center. Parking is a bit quirky. Will consider staying again!
Overall Rating
out of value="10""Perfect for Our Purpose"
Reviewed by E of Texarkana on Feb 13, 2009
I chose what appeared to be the best hotel for the money within walking distance to the Dallas County Courthouses. The room was clean and spacious. The hotel is in the middle of the West End district with plenty of restauarants within a couple of blocks. Less than five-minute walk to the courthouse. Perfect for our purpose.
Overall Rating
out of value="10""Good room"
Reviewed by Bryan of Oklahoma City on Jan 27, 2009
Overall this hotel was great, but we did have a few minor complaints. First of all, the TV was located in the "living room" area and not in the bedroom in front of the bed. Made it very difficult to see the TV from the bed. Also, the air conditioner was very very loud and came on automatically during the night. Sounded like a jet engine was about to land in our room. Lastly, the "parking available" is actually $18/night valet. The valet service was fairly reliable, but the listing that parking was included was a little misleading.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Jan 27, 2009
This guest did not leave a comment.
Overall Rating
out of value="10""Great room for the $$$"
Reviewed by a Hotels.com guest on Oct 29, 2008
Stayed here this past weekend for the Dallas/Tampa Bay football game. I read the previous reviews so I knew what to expect for weekend service. I called the Hotel ahead of time and they arranged for a car service to pick my guests and I up from the airport, as well as taking us around town the following day. The room was very clean and very spacious. The beds were surprisingly comfortable, the shower had good water pressure, and the downtown location was close to everything. We went to Hooters to watch the UFC and eat wings sat night. Everyone was ultra nice, and respectful. Being from the northeast, its hard to come by sometimes. Nightlife ends early approx. 2am and its a ghost town afterward, so plan accordingly if you are used to making it out late. otherwise, once you're at the hotel, theres no need for a taxi to get to restaurants, movies, and/or nightlife.
Overall Rating
out of value="10""Great location"
Reviewed by a Hotels.com guest on Oct 29, 2008
This hotel is the perfect place to stay if you're going to the House of Blues in Dallas. It's a short walk. Nice hotel, nice rooms, but the beds were a little hard. Other than that, great hotel.
Overall Rating
out of value="10""Overall Good for the money but the AC..."
Reviewed by a Hotels.com guest on Sep 24, 2008
Everything in the hotel was good, the only thing i hated was the Air conditioner. It was so loud and unbearable that irritated me all night. The breakfast buffet was also not impressive.
Overall Rating
out of value="10""good value"
Reviewed by a Hotels.com guest on Sep 17, 2008
nice and clean. close to American Airline Center for our concert. Close enough to walk if the weather is good. West End area is not what it used to be. Lots of the previous shopping and restaurants are out of business. Still several places to eat within walking. The room was big with a mini kitchen that had a small refrigerator and microwave. We enjoyed our stay.
Overall Rating
out of value="10""Great location & staff"
Reviewed by a Hotels.com guest on Jun 26, 2008
We enjoyed this hotel. The staff was super friendly and the location was perfect. We walked to the American Airlines Center, the JFK Museum and several restaurants and shops. It was very convenient!
Overall Rating
out of value="10"Reviewed by Tonja of Houston on May 12, 2008
This guest did not leave a comment.
Overall Rating
out of value="10""Great Value"
Reviewed by Jeff of Allen on Apr 21, 2008
This hotel was clean, well-maintained, and an easy walk to/from the West End entertainment district.
Overall Rating
out of value="10""Great Service"
Reviewed by a Hotels.com guest on Feb 28, 2008
What this hotel lacks in tea, coffee, and alcohol the service makes up for ten fold. The people were extremely helpful and very friendly. It was a nice laid back atmosphere.
Overall Rating
out of value="10"Reviewed by Clarisse of Houston on Feb 27, 2008
This guest did not leave a comment.
Overall Rating
out of value="10""excellent location for west end"
Reviewed by a Hotels.com guest on Feb 23, 2008
had a great time! we were in town for a concert at the american airlines center and were able to walk without any problems. felt safe the entire stay. hotel is within walking distance of several restaurants and dallas alley.will stay here again. my only con was the bathtub was old and it was really dark in the shower!
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Jan 31, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Jan 30, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Jan 16, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Jan 3, 2008
This guest did not leave a comment.
Overall Rating
out of value="10""Perfect location for downtown"
Reviewed by a Hotels.com guest on Dec 15, 2007
This was a great location to stay in if you are looking for somewhere to stay downtown that is close to most of what there is downtown.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Nov 21, 2007
This guest did not leave a comment.
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out of value="10"Reviewed by a Hotels.com guest on Nov 19, 2007
This guest did not leave a comment.
Overall Rating
out of value="10""Outstanding Hotel"
Reviewed by Jan of Edmond Oklahoma on Nov 15, 2007
Great experience. Everyone was very friendly and helpful. Room was very clean. Convenient to many places. The breakfast was awesome!
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Oct 23, 2007
This guest did not leave a comment.
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out of value="10"Reviewed by a Hotels.com guest on Aug 14, 2007
This guest did not leave a comment.
Overall Rating
out of value="10""Outstanding Hotel"
Reviewed by Julio of Jefferson, TX on Jul 19, 2007
This was an awesome hotel! We were a short distance from American Airline Center and by highways. I would highly recommend this hotel for anyone looking to stay inside Dallas.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Jul 19, 2007
This guest did not leave a comment.
Overall Rating
out of value="10""Good location"
Reviewed by a Hotels.com guest on Jul 7, 2007
Good location for activities at the West End and events at the American Airlines Center. We were able to walk to the concert and back, avoiding traffic.
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out of value="10"Reviewed by a Hotels.com guest on Jul 3, 2007
This guest did not leave a comment.
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out of value="10"Reviewed by a Hotels.com guest on May 20, 2007
This guest did not leave a comment.
Overall Rating
out of value="10""Extremely Spacious!!!"
Reviewed by Melissa of Justin, Texas on Apr 25, 2007
The hotel was great. Our room was huge! It had two double beds with a full size couch, dining table to seat four, computer desk, and a mini kitchen. Also, when you walk out of the hotel it is right there in the West End so you don't have to walk far or get on the Dart rail. The beds were so comfortable it was hard to get up. The breakfast served had a huge variety from hot food to cereal. We will definitely be staying at this hotel again.
Overall Rating
out of value="10""Awesome location."
Reviewed by the_garlock of Houston on Apr 19, 2007
This is the only hotel located actually in the "West End District" of Dallas. The night life and restaurant around the hotel are pretty good. As for parking; park in the parking garage and save the valet cost.
Overall Rating
out of value="10""Perfect Hotel for Downtown"
Reviewed by Charla Lovela of Tomball on Apr 16, 2007
Always love the location. Their prices went up, not loving that. But I always feel safe and taken care of from the front desk personal to the Valet drivers, they are always plesent and remember me! Great customer service
Overall Rating
out of value="10""Dont expect to get any sleep here"
Reviewed by Kenny of Longview TX on Apr 11, 2007
Stayed 2 nights here. On the first night we were awakened at 2:08 am by screaming and door slamming that lasted nearly 2 hours. A large group decided that a hallway party was necessary and repeated calls to the front desk did not seem to get any response. The second night, the same thing, except this started at 3:30 am and lasted an hour. The room was clean, hallways were dirty. If you dont need any sleep, this is the hotel for you. I wont ever stay here again.
Overall Rating
out of value="10"Reviewed by a Hotels.com guest on Apr 6, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews