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  • The Roger
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All hotels in New York, New York, United States
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1 room,  2 adults 
Adults Children
Room 1:

The Roger - New York

40.74584, -73.98435
4 stars
131 Madison Ave, New York, NY, 10016 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $229
available on 05/26/13
Price Match Guarantee
4.3 221 5

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    The Roger
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near The Roger

    • 33 St. Station (Park Av. S) Hotels - New York 210 yards
    • 28 St. Station (Park Av. S) Hotels - New York 300 yards
    • Empire State Building Hotels - New York 380 yards
    • 28 St. Station (Broadway) Hotels - New York 430 yards
    • Madison Square Park Hotels - New York 430 yards
    • All landmarks in New York

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    Overview of The Roger - New York

    Come see The Roger's sophisticated new look, which is the result of extensive renovations of public spaces and guestrooms. The Roger stylishly offers the best of 2 worlds: a boutique experience away from the tourist crowds, yet with easy access to the city's top attractions. Located at the crossroads of downtown and uptown, The Roger faces Madison Avenue at East 31st Street in Manhattan's largely residential Murray Hill neighborhood. Park Avenue is just a block away, and the Empire State Building is 3 blocks north. Walk 6 blocks up Madison Avenue to the Morgan Library & Museum, whose vast holdings include an original Gutenberg Bible, letters from luminaries like Queen Elizabeth I, and exquisite drawings by Renaissance masters. Take time for lunch at the Morgan Café, housed in the glass-enclosed central courtyard. Spending an evening at a concert or a game at Madison Square Garden is a cinch, as it is just a 15-minute walk from The Roger. In the mood for a Broadway show? The Theater District is 1 mile north. You can catch the subway 1 block away.

    The Roger offers its own special charm, plus a host of conveniences. The high-ceilinged lobby is dotted with intimate conversation alcoves including a cozy sofa secreted in a curtained cubby opposite the check-in desk. A long staircase leads to the mezzanine, which houses the hotel's casually chic restaurant and bar. At the Gourmet Breakfast Pantry, also on the mezzanine, you can enjoy a European-style buffet breakfast or pick up snacks. Hunger pangs can be satisfied at all hours with room service, available 24 hours a day.

    Manhattan is made for walking, but you can also work out any time regardless of the weather in the hotel's modern 24-hour fitness center. Check your email anywhere in the hotel via wireless Internet access for a surcharge.

    The Roger's thoughtful boutique touches are fully displayed in the newly updated guestrooms. Pillowtop mattresses are layered with Egyptian-cotton linens and down duvets. Wrap yourself in the spa-style bathrobe, snuggle against the down pillows, and watch a late-night show on the plasma TV. You can plan tomorrow's adventures via Wi-Fi in your guestroom for surcharge. Start the day refreshed with Aveda bath amenities.

    Image of The Roger, New York
    4.3 out of 5 Excellent (221 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    the service was a 10, every one of the staff was so nice and so helpful, I couldnt dream of more in Manhattan.... by a Hotels.com guest on 03/09/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $229
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Premier Room One King Bed

    Premier Room One Queen Bed

    Deluxe Room One Queen

    Premier Room Two Beds

    Deluxe Room One King Bed

    Premier Room Corner

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets not allowed
    • Resort fee charged at hotel/condo
    • Check-out time is: noon
    • Check-in time starts at: 3 PM

    • Children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Bar/lounge
    • Elevator/lift
    • Luggage storage
    • Number of floors - 16
    • One meeting/conference room
    • Parking nearby (surcharge)
    • Restaurant
    • Smoke-free property
    • Total number of rooms - 190
    • Valet parking (surcharge)
    • See more facilities
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room safe
    • Iron/ironing board
    • Television
    • Window opens
    • See more room details
      • Air conditioning
      • Bathrobes
      • Climate control
      • Complimentary newspaper
      • Daily housekeeping
      • Designer toiletries
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room childcare (surcharge)
      • Makeup/shaving mirror
      • Minibar
      • Multi-line phone
      • Pay movies
      • Pillowtop mattress
      • Premium bedding
      • Premium TV channels
      • Turndown service (on request)
      • Video-game console
      • Voice mail
      • Wake-up calls
      • Wireless Internet access (surcharge)
    • Services
    • Doorman/doorwoman
    • Fitness facilities
    • Multilingual staff
    • Parking (surcharge)
    • Parking garage
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Shoe shine
    • Tour assistance
    • Valet parking
    • View more services
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge services
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Room service (24 hours)
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Mezzanine Lounge - Located on the mezzanine, this blond-paneled lounge is reminiscent of an upscale Manhattan apartment. The lunch and dinner menus feature small plates for sharing, along with full plates. Highlights include the signature Roger Cheeseburger, Mini Lobster Rolls, and Artisanal Grilled Cheese. Keep it classic with wine or champagne, or branch out a little with a signature cocktail.

    Gourmet Breakfast Pantry - Start your day with a European-style cold breakfast buffet that includes pastries, meats, and cheeses. Want to make your own spread? Raid the pantry's cupboards--the shop is arranged with well-stocked nooks full of local specialties like H&H bagels and Balthazar croissants.

    Room service - Available 24 hours a day, with a limited late-night menu.

    Recreation

    Open 24 hours a day, the wood-paneled fitness center is outfitted with cardio machines, free weights, and wall-mounted TVs. Fresh towels are provided. Peer out the windows for views of Madison Avenue.

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • Resort fee: USD 22 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 24 per person (approximately)
    • Valet parking fee: USD 55 per night
    • Valet parking fee for large vehicle: USD 65 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in New York, New York, United States
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    Area map

    A short guide to Midtown East - Grand Central

    Some of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Its eastern half is home to many iconic skyscrapers, such as the Empire State Building, the Chrysler Building, and Rockefeller Center. On Madison Avenue, ad execs help influence consumer spending on Fifth Avenue. Other highlights include Grand Central Station, the United Nations, and the Diamond District.

    see all hotels in New York

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • 33 St. Station (Park Av. S) - 200 yards
    • 28 St. Station (Park Av. S) - 300 yards
    • Empire State Building - 400 yards
    • 28 St. Station (Broadway) - 400 yards
    • Madison Square - 400 yards
    • The Morgan Library and Museum - 500 yards
    • New York W 32nd St. Station - 500 yards
    • Manhattan Mall - 500 yards
    • 34 St. Station (Herald Square) - 600 yards
    • Herald Square - 600 yards

    0.50 - 1.0 mi

    • New York East 34th Street Heliport (TSS) - 1200 yards

    1.0 - 3.0 mi

    • New York West 30th Street Heliport (JRA) - 1.3 miles
    • New York East 60th Street Heliport (JRE) - 1.6 miles

    3.0+ mi

    • New York Downtown Manhattan Heliport (JRB) - 3.3 miles
    • 103 St. Station (Lexington Av.) - 3.6 miles
    • New York LaGuardia Airport (LGA) - 6.3 miles
    • Teterboro Airport (TEB) - 8.6 miles
    • Newark Liberty Intl. Airport (EWR) - 11 miles
    • New York Kennedy Airport (JFK) - 13 miles
    • Linden Airport (LDJ) - 16 miles
    • Caldwell Essex County Airport (CDM) - 18 miles
    • Morristown Municipal Airport (MMU) - 23 miles
    • White Plains, NY, United States (HPN-Westchester County) - 29 miles
    • Farmingdale Republic Airport (FRG) - 30 miles
    • Stamford, CT, United States (ZTF-Metro-North Train Station) - 31 miles
    • Belmar Monmouth Executive Airport (BLM) - 40 miles
    • Princeton Airport (PCT) - 43 miles
    • Islip MacArthur Airport (ISP) - 46 miles
    All hotels in New York, New York, United States
    Reviews
    • All (221)
    • Business (30)
    • Romance (18)
    • Family (12)
    • Friends (16)
    • Other (145)
    4.3 / 5
    Excellent

    Score breakdown (from 221 reviews)

    • 5.0
      (110)
    • 4.0
      (74)
    • 3.0
      (28)
    • 2.0
      (7)
    • 1.0
      (2)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.4
    • Comfort
      4.2
    • Condition
      4.4

    Reviews: Overall

    • < Previous
    • Page 1 of 5
    • Next>
    The Roger - New York
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Apr 1, 2013
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "a pleasant surprise"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    the service was a 10, every one of the staff was so nice and so helpful, I couldnt dream of more in Manhattan....
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "very friendly staff!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I liked the location better than I remember (had stayed when was Roger Williams) - lots of good and easy food options. I'm in town for business so try to avoid Empire tourist foot traffic - location walking up Madison was totally fine. Only issue with the room was that the bathroom was incredibly small - clean, just really tiny. Plenty of room to share […] the room, but sharing the bathroom would be tough. Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    C Adams
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "Comments to improve the hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    In the room was no comfortable chair. The room is small, but I think with the chair it gets better. There was no large dressing mirror. Women don't like that. It can fit in the closet door. The breakfast restaurant is too small. We did not have breakfast at the hotel because we didn't want to stand and wait for seats. Other than that the hotel is very […] nice and the service very good. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "Super quiet"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Rooms are a little small, but the beds are extremely comfortable, and this is probably the quietest hotel I have ever stayed at in NYC. Great staff, accommodating and friendly.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    A Traveller
    US

    The Roger - New York
    3.0 / 5
    Good
    "Misleading pricing"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Beware: when you check in, the hotel charges a "service charge" on top your pre-paid Hotels.com rate. The lobby bar is beautiful but otherwise The Roger is just a mediocre business hotel with a few superficial design upgrades to give it a "boutique" feel.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent
    ""cozy", but clen & courteous"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Overall, the hotel is very charming and the staff is very courteous & helpful. The rooms are clean, updated and the beds are very comfy. Drawbacks are the size of the room & bathroom, the sounds easily heard in the hallway are disruptive and the resort fee seems excessive and unnecessary for a hotel with similar standard amenities to so many other properties […] without the same fee. Read more
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Very Pleased!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel was a great find. We read other reviews before we went and we're not dissapointed. The room was very quite, clean & comfortable even if it was small. But it's NY city and most of the rooms are tight on space. The staff was friendly & helpful. We would definately stay here again next time we go to NY city.
    Genuine Expedia guest review
    Other trip
    Dec 22, 2012
    Bob & Lisa
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Good hotel for couples"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Rooms are clean, bed is very comfortable however, like many hotels at time it can be loud if you have a neighbor who is less considerate.
    Genuine Expedia guest review
    Other trip
    Dec 16, 2012
    Cary
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "A relaxing respite."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I had a kind deluxe room... the room was spacious enough with a large flat screen TV. The bed was very comfortable and the lighting in the room was great. The bathroom was clean with a very nice shower and a lot of ammenities, though each had a cost to them. The bathroom was small. It was one person at a time. I didn't eat at the hotel restaurant this […] time but I sampled their breakfast buffet once and it was very good... I like the hotel because of its proxmiity to Madison Square Garden and Times Square is not that far of a walk. It's not a large hotel so you don't feel overcrowed... a nice place to stay while in NYC. Read more
    Genuine Expedia guest review
    Other trip
    Dec 3, 2012
    dave
    US

    The Roger - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Nov 2012
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "Staff recovers well from maintenance failures"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      2.0
    I've stayed here a number of times over the years. The redecorated lobby and rooms are attractive, but the heat in my first room did not work (at all). One would think that someone might have known known this, but apparently no one told the desk. I made them aware of the problem when I went back out. On my return (late) the heat was not fixed, but there […] was a small electric space heater in the room, which by then had the room up to 85 or so degrees. Seriously? The desk was good about giving me another room when I asked, but (I shouldn't have had to ask . . .). The Wifi, which is used to justify a $20.00 additional fee over your room charge, is useless. Bring a cable, there is an ethernet plug in the room. Get a clue folks, a Super 8 motel gives the wifi free, and it works, Charging for useless wifi seems be be an undesirable behavior of higher end hotels. Let's find a new model. Great staff and a decent recovery, but management needs to work on the facility. Read more
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Rick
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Boutique style Hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    The Roger recently went under a major renovation and it looks beautiful! Rooms are small but most NYC rooms are, they did make the most of the space. Rooms were also very quiet. Lobby has a small bar and several small seating areas. Staff was very pleasant. The only thing I was not happy with is the mandatory $20 per night wifi access fee. Other than […] that it was great! Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Aug 2012
    Lauren
    US

    The Roger - New York
    3.0 / 5
    Good
    "A ggod hotel but..."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    The position of the hotel is really perfect. Room are good. The bathroom is really very small, too small.
    Genuine Hotels.com guest review
    4 night business trip in Oct 2012
    Antonio
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Great Value and location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We were quite pleased with our 2 night stay at the Roger. Staff was helpful and efficient. Room was spacious by New York standards. Only improvement request would be for better lighting in the room itself. It was fine for lounging, but if there was a need to accomplish any work at the desk, the lamp was totally inadequate.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    Diane
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Wonderful Hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff was friendly and helpful. I would definately recommend this hotel and would love to stay there again. I have stayed at the Ritz Carlton in Battery Park and in my opinion the Roger is comparable.
    Genuine Expedia guest review
    Other trip
    Oct 10, 2012
    Maureen
    US

    The Roger - New York
    3.0 / 5
    Good
    "Dissapointed"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    We selected this hotel because it advertised terrace rooms. The photos on the hotel's website show wonderfully spacious terraces. These are not the terrance you get. Our terrace was only large enough for a single chair. Not terribly romantic. The location is also not close to any of your typical attractions. For the price, i would stay elsewhere in […] the future. It was ain very dissapointing weekend. Read more
    Genuine Hotels.com guest review
    3 night trip in Oct 2012
    mike
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "nice for the secret hotel rate but not extra $20"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    they charged $20 & tax over the expedia cost for wi fi and local phone calls although I did not use or request either.
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    Maxie
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Great area"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice and knowledgeable staff! We enjoyed all their shopping and dining recommendations.
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    AK
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Awesome place and service"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I love the boutique feel of the hotel. the service was really great. The in-room amenities were a bit pricy and the coffee is downstairs in the breakfast lounge. Besides that, the decor was superb, the pillows were the most comfortable I've encountered, and the ambience was sophisticated sheek.
    Genuine Hotels.com guest review
    2 night business trip in Sep 2012
    Katie B
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Responsive to client needs"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We have returned to this hotel several times. We find that staff exceptional and the location is central to the areas of NY that we access.
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Great mid-town hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We literally only needed a bed for a night in a convenient part of NY, at a relatively reasonable price. The Roger offered both, although the "$20 service charge" came as a surprise. The room (although on the small side) and beds were excellent, and the staff was very friendly. We did not have a chance to use the restaurant or bar.
    Genuine Expedia guest review
    Other trip
    Sep 15, 2012
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Very comfortable stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The rooms were clean and beds were extremely comfortable.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    K
    US

    The Roger - New York
    3.0 / 5
    Good
    "High Expectations"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    When I saw the photos and read about the hotel I was so excited. The interior design looked so beautiful and the terrace suite looked outstanding with a view. When I arrived I was impressed by the design but there was a wait at the reception to check in because there are only two employees at the desk and there is no concierge so the two employees at […] the desk do that job as well. The room was smaller than I expected and the terrace had no view except the wall of the neighbouring building. The other thing that bothered me was a mandatory $20 fee for internet and local calls that they surprised us with at check in. It is a beautiful hotel but all these little things left a bad taste in my mouth and I probably wouldn't book with them again. Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Business trip close to meeting location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I am very particular and really liked this hotel. Rooms have a great design and beds are very comfortable. I enjoyed my stay at the Roger.
    Genuine Hotels.com guest review
    2 night business trip in Aug 2012
    Paul Y
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Great Stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved the Roger. Comfortable room with a very nice interior design and very comfortable bed.
    Genuine Hotels.com guest review
    2 night business trip in Aug 2012
    Paul Y
    US

    The Roger - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I've stayed at the Roger Williams quite a few times. They recently upgraded their rooms (mine was nice) and the lobby area. My only complaint was their moving the bar/lounge area off the mezzanine and onto the main lobby floor. Where it was comfortable and secluded before, it is small and noisy now.
    Genuine Hotels.com guest review
    1 night romance trip in Aug 2012
    A Traveller
    US

    The Roger - New York
    3.0 / 5
    Good
    "Quiet space"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    The room was nicely appointed, nothing outstanding. The HVAC system would noisily click on & off several times a night. At 11:00 am the housekeeping staff took up one out of two elevators and we had to walk down the stairs which took us through the kitchen . Stay was fair, sorry to say.
    Genuine Hotels.com guest review
    2 night family trip in Aug 2012
    Jackie O
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "clean, reasonable, but extra for everything else.."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great, clean hotel in a nice location at a good price. The reason why this hotel is reasonably priced is because everything INSIDE the rooms cost extra such as toothpaste (travel size $5.00, robe cost $75.00 and so on....). Other than the ridiculous cost for necessary things such as the ones I listed, the room and hotel were very clean and safe.
    Genuine Expedia guest review
    Other trip
    Aug 19, 2012
    GM
    US

    The Roger - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Under constuction on the outside. Lobby a bit disappointing....modern, but old looking. Rooms small but clean, nice. Bed very comfortable, bathroom small but modern. Would not rate this a four star stay though. Maybe a 3.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Susan
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Governors Island Coast Guard Brat Reunion"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very comfortable. Hotel (bedrooms) are a bit dark. But quite comfortable.
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great value .. Would defenitely stay there again
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Great location, great hotel."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Even though this hotel just went through a major renovation with new staffing, we found the staff and service to be orderly and excellent. The staff was very nice and helpful, and the hotel was very nice and very clean. The hotel is also in a great location in close the theaters, restaurants, and Penn station.
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Excellent Service"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The Service was superb, prompt, obsequious, and professional. I forgot a package in the lobby upon leaving, and the staff totally on top of it -- I got my package fedexed within the day of calling... they even repackaged it. BRAVO, ROGER!
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    enzo
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Outstanding choice!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I live in LI, and decided to enjoy a quick getaway to the city. The Roger was the perfect choice. The hotel aesthetic and design is meticulous, the room was beatifully designed with attention to detail, and overall a cozy experience. I have been travelling and normally stay at bigger hotels...not any more! The location is pretty easy and it's a nice […] walk to the Flatiron district. The staff was very welcoming and I reccomend the breakfast. Read more
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Super clean and new!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Good location. Nice decor. Comfortable bed. Good size room for the city
    Genuine Expedia guest review
    Other trip
    Jul 29, 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Amazeballs Hotel!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I switched hotels to the Roger while in NYC for business. This hotel was amazing! I felt so safe (traveling for work all alone as a female) and the hotel was so clean and classy (I was concerned about bed bugs in NYC - but this place was immaculate). The price was great (4 stars for cheaper than 3 star hotels in same area). When I checked out, the hotel […] told me about the service charge all hotel guests are charged, but she waived it because I was a new customer and wanted my experience to be top notch. I would DEF recommend this hotel, for business or pleasure. And the location was great, less than 15 minute walk from Time Square, views of Chrysler & Empire State. Read more
    Genuine Hotels.com guest review
    1 night business trip in Jul 2012
    KH
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Can't stay anywhere else after The Roger"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My experience was great from beginning to end - loved the room, loved the service, loved the XXX Dirty Martini at the bar. Can't wait to stay in one of the Terrace Rooms.
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    Allison
    US

    The Roger - New York
    3.0 / 5
    Good
    "Adequate, maybe."

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    Called the night before for a room request and was assured it should not be a problem. It was a problem. Took the offered room and found hair on the bed, received second room, certainly not worth an upgrade paid to expedia. Internet was worthless, was informed by the engineer to position myself near the router in the lobby. Morning coffee charge rediculous […] for this grade of hotel considering the additional service charge per night, why book on price through Expedia? Staff attempted interest but long term failed miserably. The poor Italian couple next to me leaving in the morning was informed there was no management on hand and that they would receive an e-mail. Really? Sorry would book back with the Chandler half a block away in the same category before I would ever stay at the Roger. Read more
    Genuine Expedia guest review
    Response by The Roger Please accept my apologies for the inconveniences we caused you on your recent visit to The Roger. I assure you, that this experience is not indicative of the service philosophy we champion at The Roger. It is obvious, that on this occasion we have failed to accomplish our goal. I am truly sorry. I hope that you will give us another chance during your next visit to New York. I assure you that your next visit to The Roger will be markedly improved over your last experience. Sincerely,
    Other trip
    Jul 24, 2012
    A Traveller
    US

    The Roger - New York
    2.0 / 5
    Fair
    "Service fee after I already paid?"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    Upon check-in my wife was informed that there was a $20 per day "service" fee in addition to the amount already paid to hotels.com. A discussion with individuals at the front desk got me a condescending dismissal and no willingness to reconsider the fee or acknowledgement that it is misleading not to communicate it earlier. And I am not sure what that […] fee was for other than...."service". Read more
    Genuine Hotels.com guest review
    2 night trip in Jul 2012
    Larry
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Attractive room, helpful staff"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This hotel had very attractive rooms and courteous staff. When I checked in and saw my room was not the type that I had reserved, they quickly apologized and switched me, meeting me at my room with a new key. They were helpful with some questions I had and very friendly. The room was very comfortable, internet worked well, nice bathroom products. I […] am definitely going to stay here again. Read more
    Genuine Hotels.com guest review
    1 night trip in Jun 2012
    Leah
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Great Boutique Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Staying at the Roger was a treat. I always select boutique hotels when I travel for their unique decor and the kind of customer service that only a small hotel can offer; the Roger did not disappoint. The staff was especially friently and helpful. My only suggestion would be to include a coffee maker in the room.
    Genuine Expedia guest review
    Other trip
    Jun 30, 2012
    Joan
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "Roger was a nice boutique hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    My stay was for only one night. It was a nice small clean boutique hotel. The bedding was very comfortable. The location was great and very close to the Empire State Building. My only issue was the room size and the bathroom size. In fact, I had a small bowl for a sink. The hotels.com advertised 350 square feet. There was no way the room was that size. […] In fact I thought it was about the size of a room on an average cruise ship. Read more
    Genuine Hotels.com guest review
    1 night business trip in Jun 2012
    Rob
    US

    The Roger - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    I enjoyed staying here, the only downside was the unexpected fee that they wanted to charge me for Internet which I didn't use at all. I had to argue with them so they void it for me. I think hotel.com should check with this because I assume all fees were included in the cost.
    Genuine Hotels.com guest review
    1 night trip in Jun 2012
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "Good except for the view"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Great little boutique Hotel. Very nice except for the view of the brick wall
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    Jsmith
    US

    The Roger - New York
    3.0 / 5
    Good
    "Nice renovation but..."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    This hotel is located just a few blocks from Penn Station and Harold Square, so it's easy to get where you need to go. The recent renovation resulted in a very contemporary look but a few things fell short. #1 I could hear a tv and baby crying through the wall. That's the first time that's happened to me in all my years of travel. #2, the entire bathroom […] gets wet because the glass shower door is only 1/2 of the stall and allows the water to get everything moist and the floor wet. I wish these two things could be fixed because the staff was very helpful and nice. Literally the friendliest and most helpful staff I've ever encountered in New York City. Read more
    Genuine Hotels.com guest review
    1 night business trip in Jun 2012
    A Traveller
    US

    The Roger - New York
    5.0 / 5
    Outstanding
    "Great!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel was great. Classy, clean, good location and well priced.
    Genuine Expedia guest review
    Other trip
    Jun 17, 2012
    A Traveller
    US

    The Roger - New York
    4.0 / 5
    Excellent
    "Great NYC hotel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Really great value for the price. Staff was awesome, and made all concerns go away with prompt service and a smile. My only complaint would be that the AC system would not get the room temp below 74 degrees, I prefer it a bit cooler-
    Genuine Expedia guest review
    Other trip
    Jun 13, 2012
    Dave
    US
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