Its very nice me and my wife love the room the views are breathtaking specially at night we definetly come back thanks to mis. RebecaGenuine Hotels.com guest review
We stayed there for one night to attend an Opera. Front desk was on point and treated us very well as this was our first time at this hotel. The room was wonderful and the beds were fantastic! Location is perfect, just in the beginning of Waikiki. A couple of blocks to the beach but well worth it! This may be the hotel we stay in from now on when in […] Waikiki Read moreGenuine Hotels.com guest review
Was a little disappointed . Thought i was getting an ocean view .... Ocean is quite a few blocks from this hotel and you can barely see it... Dont pay more for an ocean view like i did .....you will be disappointed.. The hotel is clean and modern . staff werent the most friendly but they were attentive. I did not like the mandatory valet parking ... […] You pay 30. A day for parking and the attendants expect tips evertime. Overall i would recommend this hotel... Clean, modern and safe... Read moreGenuine Hotels.com guest review
"Exceptional Customer Service"
Although my overall experience was outstanding, I especially appreciated the service provided by the front desk staff. All hotel personnel at the front desk were polite, courteous, and professional. This hotel will certainly be my first choice for all future visits to Honolulu.Genuine Hotels.com guest review
"Nice hotel close to the beach and town"
Nice clean hotel, friendly staff, would recommended to family, friend..Genuine Expedia guest review
I travel for a living and it is difficult to impress me as far as a hotel is concerned. I would rate this hotel the perfect experience for the reason of my trip. It is not on the water, but I appreciated that considering there were not a lot of children running wild. It is an easy walk to the beach. I enjoyed walking to the beach and seeing the wildlife […] on the way. The cookie is AWESOME! The staff was accommodating and very friendly. I would stay here again for sure. Read moreGenuine Expedia guest review
"Very friendly and proficient staff."
The Hotel and Valet staff made us feel welcome. Housekeeping was great too. We loved the "welcome" cookies.Genuine Expedia guest review
"Not Worth the Price"
The hotel wasn't too bad, but for the price you would at least expect a microwave and a functioning iron and an ironing board that doesn't collapse on your feet. The room was also much smaller than we imagined it would be and the bar doesn't open until 5pm!Genuine Hotels.com guest review
I found myself without reservations and this was the best priced highest rating I could find and they had availability, and they met or exceeded all my expectations. I am very pleased. thank you.Genuine Hotels.com guest review
"last day in honnalulu"
i had a great experience loved this hotel fresh hot cookies no noise will hold your bags for free everything was wonderful here....Genuine Expedia guest review
"Nice hotel close to Hawaiian Village and the beach"
Our family of 2 adults and 4 kids just came back from a wonderful 4-night stay. Comfy beds. Clean room. Nice and friendly staff. A few minutes walk to Hawaiian Village where there are plenty of restaurants and shops. This is where the beach is too. Our kids enjoyed walking here everyday. Loved Round Table pizza, Dairy Queen and Benihana at Hawaiian […] Village. Also rented SUP at HV lagoon. The hotel is a great spot for family vacation. Got all the HV amenities without paying much!! Read moreGenuine Expedia guest review
"Convenient and clean"
I only stayed one night, but had a great experience. The staff was friendly and very helpful, it's in a great location close to shopping, restaurants and Ala Moana park. I had dinner at Trees, try the burger, it was surprisingly good. Breakfast was expensive and disappointing, so I would skip that.Genuine Expedia guest review
Due to road construction hotel was hard to get to. Service at hotel was friendly, courteous, and efficient. Room was clean and well laid out. The only drawback was lack of an extra bathroom for 6 people. Hotel location was good, but would have been nicer if located closer to the beach. Overall, we enjoyed our stay and would recommend it to our frie […] nds. Read moreGenuine Hotels.com guest review
"nice hotel close to convention center. convenient"
Warm Cookies made me feel very welcome the first night!Genuine Expedia guest review
"Close to beach and downtown"
Clean , comfortable hotel close to downtown and beachesGenuine Expedia guest review
When we made the reservation it was late. About 11pm. We needed a room for that night. We figured there might be a mix up because the person taking the reservation couldn't seem to understand that we didn't want the next day but the same night. James at the hotel saw the error when we got there and fixed everything for us with ease. You knew it was […] great customer service for what he had to do to get us in for the same night. Wonderful experience and so glad we chose to stay there! Read moreGenuine Hotels.com guest review
"Comfortable place that does the job"
Staff was very hospitable. Clean, nice looking hotel that is reasonably priced. Love the cookies, too! Good location that allows for walking around town if desired. Only problem was that the shower water spilled onto the floor in the bathroom because of the design, which was annoying but something you can deal with. Other than that, fantastic place. […] Would stay there again. Read moreGenuine Hotels.com guest review
"A little away from everything"
The hotel is located at the beginning of wakiki beach area. No easy beach access. 10 to 15 minute walk to beach and then you had to cut through Hilton Hawaii Village. If you want to be in the middle of everything, this is not the place for you. Staff were very friendly and helpful. Room had minimal amenities. No table, microwave or fridge. Only one […] small chair to sit in. Had to ask for washcloths on 2nd day. Housekeeping didn't leave clean glasses for drinking. Guess they were out. I would probably not stay here again, mostly because of location. Spend a little more and get closer to beach. The cheeseburger place on the corner by the hotel was very good and reasonable. Read moreGenuine Hotels.com guest review
No not buy into the ocean view rooms. Oceans is few blocks awayGenuine Hotels.com guest review
"Small, easy to exist hotel"
Hotel was nice and small and easy to negotiate. Elevators were very fast. The bell boys were very helpful with dining places and suggestions. Since it was a small hotel, the guys got to know us. Suggestions for improvement would be to put wireless in the rooms at no charge. Enjoyed it much more than the mega hotels in the area. Also, it was the first […] stop on the airport shuttle, which was nice and made it a $12.50 fare instead of an expensive cab ride. Read moreGenuine Hotels.com guest review
"Nice hotel. Pleasantly surprised"
Was very pleasant & very comfortable. Great bed. Bell man was so helpful in finding the best way to the airport car rental. Would stay here again.Genuine Expedia guest review
IT WAS CLEAN AND HAD A WONDERFUL STAY.Genuine Hotels.com guest review
"Close to beach & shopping"
The hotel was in a great location, two blocks from the beach and next door to a yummy restaurant/bar, Cheeseburger Waikiki. Staff were pleasant and helpful. But... The room was decorated in bland décor and not indicative of Hawaii, the shower leaked water all over the floor due to very poor design and our view was of the dive hotel rooftop next door. […] We expected much better for the excessive price charged and because it is associated with Hilton Hotels, usually known for their excellence. I would give this hotel a 2.5 stars at best. Read moreGenuine Expedia guest review
"Good location with great staff"
Very friendly staff all around. The room was quite clean. We needed a fridge for medications and it was delivered promptly which was greatly appreciated. The property obviously gets much use due to the location and had a few small wear issues with carpeting, etc. but over all we were pleased.Genuine Expedia guest review
"Not a Fan"
It was a clean hotel. Although, the staff was not helpful. There is only one resturant and the food was good, but the staff was awful. It took 45 minutes for me to be served and when I was served, I didn't recieve any refills on my drinks or nothing. While other guests arrived after me and recieved service before me and was treated better. After trying […] to check out, my credit card was charged 3 times for the same total and was told "oh you have to wait for it to drop". Seriously! All that money spent, could have been spent at a different hotel who cares about all guests and not just certain ones. Never again. Read moreGenuine Hotels.com guest review
Hotel Staff was friendly and helpful.Genuine Hotels.com guest review
"Nice stay, close to beaches and shopping."
Our stay at this hotel was pleasant. The room was clean and also had safe where we could lock up valuables. Although there was no complimentary breakfast, there were several places closeby walkable where we could get breakfast lunch and dinner. Valets were were very efficient and we never had to wait longer than a few minutes to get the car. Housekeeping […] was also very prompt and kept the room clean at all times also replacing towels and bed sheets as necessary. This hotel seemed to be very new as compared to other hotels in the area. There is not much of an ocean view one can get from here, but the beaches are very close. Read moreGenuine Expedia guest review
Staff was friendly. Room was comfortable.Genuine Hotels.com guest review
"Great Business Class Hotel in Wikiki"
Convenient location to dining, shopping and beach. Bathrooms are newly renovated. Overall great service. Be sure to note the daily fee for Wi-Fi in addition to the valet parking cost. No additional resort fee.Genuine Hotels.com guest review
"Hotel worthy of a 4+star rating"
This hotel is great! Very clean. Their room has a better bed than most 5 star hotels! Very good location. 4 and a half star hotel with a 3 star price!Genuine Hotels.com guest review
"Great off-beach Waikiki Location"
very clean hotel, nice bar and breakfast area, great customer serviceGenuine Hotels.com guest review
"Excellent experience our second time in Hawaii"
We arrived there at noon and the front desk helped us check in early without us having to pay a fee. We got our free cookies. The room was clean for the most part. My wife found one of the bed sheets dirty so that's why room cleanliness is a 4. They were hospitable and friendly. It's within walking distance to Waikiki (12 mins).Genuine Expedia guest review
"10 minute walk to beach w/o paying beachfront $$$$"
The only complaints I have were: 1..a/c couldn't keep the room cool enough for us 2..although shower was sheik and modern, it was too small. No room for a woman to shave her legsGenuine Expedia guest review
This hotel was perfect. You never can tell online for sure, but we were pleasantly surprised. We are a family of 5 (three little kids under 6) and we were all very comfortable. The hotel staff helped us a lot with planning our days. The pool isn't anything to write home about, but it will get you wet. I would recommend this hotel. For the price, I feel […] like we definately got our money's worth. Read moreGenuine Hotels.com guest review
"Close to shopping and Good Restaurants"
Warm cookies were lovely. Wailana Coffee Shop was great.Genuine Hotels.com guest review
First day, they request me my credit card for guarantee purpose. They charged us every day for deposit, parking and wifi, etc. Up to final date, they charged apprx. 30 dollars more than the final bill I got. They explained the payment will be adjusted soon, but I am still in doubt and not comfortable about it. It should be more clear and quickly pr […] ocessed. Read moreGenuine Expedia guest review
"Don't pay extra for ocean view!!!"
Overall I liked this hotel. The most important things for me in a hotel are that it is clean, the bed is comfortable and it has a good shower. This hotel checked all three boxes. Please do yourself a favor and don't be tempted to pay extra for the ocean view. It is not worth it. You can barely see the ocean. This hotel is not that close to the ocean […] to begin with. We didn't walk it, but reception said that it was a 10-15 walk to the beach. Also, just be prepared for the $30 valet parking. There is no self parking option. I normally don't care for valet because I find it inconvenient and slow, but these guys were pretty good so it wasn't too much of a hassle. Read moreGenuine Hotels.com guest review
Our very first visit to Hawaii and we enjoyed it very much. The hotel was very spacious and comfortable and close to some of the atractions that Honolulu offers.Genuine Expedia guest review
I have NEVER written a review for anything before, but I was so impressed with the quality of service, that I just had to write about Double Tree by Hilton Alana Waikiki. Every member of the hotel staff that I interacted with was kind and courteous. They were sincere in their "Aloha Spirit." The rooms are not huge, but that was absolutely of no concern […] to me because I did not go to Hawaii to stay in the room. The room was quite comfortable for my family of four, and the balcony was an added plus, from which we could see the beautiful Hawaiian sunrise, or just sit and read or relax before or after a full day of activities. The location is perfect. It is literally feet away from the Hilton Hawaiian Village, which is located right on the beach, and is full of shops, and restaurants. It is not located in the heart of Waikiki, but is close enough to get there if you want to be right in the middle of everything. There is a pool, a gym and a restaurant in the hotel. None of them are huge, but again that was of absolutely no consequence to me. Most days when we went to the pool, my children were the only ones in it, so there was no problem with over crowding. I will stay at this hotel every time I go to Honolulu and I have highly recommended it to friends. Read moreGenuine Expedia guest review
This was a great place to stay. It's a short walk from the beach and a right around the corner from the most amazing sushi place.Genuine Hotels.com guest review
"Ok location but expensive valet parking"
Hotel itself is ok, location is within close walking distance to the strip and to the Ala Moana mall. Bed is comfortable. But the nightly valet parking fee is expensive. The main complaint is that the pool was almost closed for my entire one week stay. Other than this ok overall experience.Genuine Expedia guest review
First time in Waikiki area (but we weren't on the beach)...First impression on entering lobby is clean and pleasant, then in elevator going up to 17th flr room is a sign, "pool is closed" for half of our stay...that was very disappointing, but it was small and bland and we only used it once for an hour (normally our kids favorite feature)...we got fresh […] baked cookie upon check-in (a positive)...about the only pleasant surprise...upon entering nicely decorated room we saw 2 queen beds which was nice, but beds were lumpy and uncomfortable, pillows were nice tho. Had to go out on the 3'x6' lanai in order to have any chance to see our advertised "ocean view", only to see a couple slivers of ocean thru the other towers of hotels on beach row. We understood there to be free wifi, but found out that was only 17 floors below our room in the lobby...to get wifi in room required payment, info that was hidden. Also no micro, but we could rent one for an extra daily rate (again hidden info), and tiniest fridge Ive ever seen in a hotel room. We had to keep asking for info on activities and restaurants which they were able to provide most of time but, never were forthcoming without us asking specifically...other hotels gave us all kinds of info right at check-in or in room in guest folder...in lobby restaurant was way overpriced, would never even consider eating there...hotel was too stripped of amenities to ever want to stay there again or recommend...all the staff was very pleasant. Read moreGenuine Expedia guest review
"Doubletree Hotel, Alana Waikiki, Hawaii"
Overall we enjoyed our stay at the Doubletree, Waikiki, Hawaii. The staff were helpful and pleasant. I liked the location as it was close to shopping, restaurants and the Hilton Village. However, I was very disappointed that the week we were there the pool was being repaired and we couldn't use it. The food in the restaurant was good but a little pricey […] for dinner and the breakfast buffet. The balcony felt a little small and precarious so we didn't use it. The room was clean and comfortable. I would recommend this hotel to my friends. Read moreGenuine Expedia guest review
"very tight on space, excessive parking fees"
room feels dirty, excessive parking fees, hotel feels cheap.Genuine Expedia guest review
"Well located but has limited facilities."
Basically it was good...I didn't have to spend time in the room or at the hotel. I had to orchestrate a room change upon my arrival as my room was terribly depressing, dark and overlooking the parked cars....on the 5th floor.Genuine Expedia guest review
The hotel was great. It was very conveniently located. Most things were within walking distance. The staff was very nice and accommodating. The one thing that I did not like was the fact you had to use valet parking. The fact that it was $30.00 a day, and you had no choice in the matter will make me see what other hotel choices there is, if I go back […] to Honolulu. Read moreGenuine Expedia guest review
Excellent customer service and clean hotel! We had an amazing view of the ocean and the city.Genuine Expedia guest review
"Pretty close to beach and shops"
Short to Waikiki, its been a long time since last visit(94) What a big city now, I personally think if you want to experience go to different island... It's too crowed for me...Genuine Expedia guest review
"Ocean view is very limited- Hotel sign not visible"
We arrived on 8/16/13 around 11:30 am. The receptionist whom we met was not very nice; she made us come back at 3:00 pm even though we mentioned that on the website, it mentioned that if customers arrive before 3:00, hotel would try to accommodate. She responded us with an unwelcome attitude. Later on when we came back at 2:20 pm, the other receptionist […] was better and gave us the key for our room. Other times when we need services, other receptionists were much nicer and helpful. There was only one outlet for internet, so only 1 customer could use WiFi at a time (actually the plug has two, but in reality, two customer cannot plug in at the same time). Read moreGenuine Expedia guest review
My family prefers Doubletree mainly for the cookies, but I always choose them for the staff. This Doubletree was like most of the others we choose. The rooms were a little smaller than we are used to but nice pillows, okay mattresses, bathroom a little small. Staff was excellent, especially in the breakfast buffet. Omelet maker was cheerful and brought […] the omelets to our table. Bell service was quick and polite, and they called a shuttle or cab for us depending on our needs if we just asked. Hotel is close to some shopping and within walking distance of many restaurants, beach is a bit of a hike though. All in all we are quite pleased and will probably return on our next visit to Honolulu. Read moreGenuine Expedia guest review
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