"A little away from everything"
The hotel is located at the beginning of wakiki beach area. No easy beach access. 10 to 15 minute walk to beach and then you had to cut through Hilton Hawaii Village. If you want to be in the middle of everything, this is not the place for you. Staff were very friendly and helpful. Room had minimal amenities. No table, microwave or fridge. Only one […] small chair to sit in. Had to ask for washcloths on 2nd day. Housekeeping didn't leave clean glasses for drinking. Guess they were out. I would probably not stay here again, mostly because of location. Spend a little more and get closer to beach. The cheeseburger place on the corner by the hotel was very good and reasonable. Read moreGenuine Hotels.com guest review
No not buy into the ocean view rooms. Oceans is few blocks awayGenuine Hotels.com guest review
"Small, easy to exist hotel"
Hotel was nice and small and easy to negotiate. Elevators were very fast. The bell boys were very helpful with dining places and suggestions. Since it was a small hotel, the guys got to know us. Suggestions for improvement would be to put wireless in the rooms at no charge. Enjoyed it much more than the mega hotels in the area. Also, it was the first […] stop on the airport shuttle, which was nice and made it a $12.50 fare instead of an expensive cab ride. Read moreGenuine Hotels.com guest review
IT WAS CLEAN AND HAD A WONDERFUL STAY.Genuine Hotels.com guest review
"Not a Fan"
It was a clean hotel. Although, the staff was not helpful. There is only one resturant and the food was good, but the staff was awful. It took 45 minutes for me to be served and when I was served, I didn't recieve any refills on my drinks or nothing. While other guests arrived after me and recieved service before me and was treated better. After trying […] to check out, my credit card was charged 3 times for the same total and was told "oh you have to wait for it to drop". Seriously! All that money spent, could have been spent at a different hotel who cares about all guests and not just certain ones. Never again. Read moreGenuine Hotels.com guest review
Hotel Staff was friendly and helpful.Genuine Hotels.com guest review
"Nice stay, close to beaches and shopping."
Our stay at this hotel was pleasant. The room was clean and also had safe where we could lock up valuables. Although there was no complimentary breakfast, there were several places closeby walkable where we could get breakfast lunch and dinner. Valets were were very efficient and we never had to wait longer than a few minutes to get the car. Housekeeping […] was also very prompt and kept the room clean at all times also replacing towels and bed sheets as necessary. This hotel seemed to be very new as compared to other hotels in the area. There is not much of an ocean view one can get from here, but the beaches are very close. Read moreGenuine Expedia guest review
Staff was friendly. Room was comfortable.Genuine Hotels.com guest review
"Great Business Class Hotel in Wikiki"
Convenient location to dining, shopping and beach. Bathrooms are newly renovated. Overall great service. Be sure to note the daily fee for Wi-Fi in addition to the valet parking cost. No additional resort fee.Genuine Hotels.com guest review
"Hotel worthy of a 4+star rating"
This hotel is great! Very clean. Their room has a better bed than most 5 star hotels! Very good location. 4 and a half star hotel with a 3 star price!Genuine Hotels.com guest review
"Great off-beach Waikiki Location"
very clean hotel, nice bar and breakfast area, great customer serviceGenuine Hotels.com guest review
"Excellent experience our second time in Hawaii"
We arrived there at noon and the front desk helped us check in early without us having to pay a fee. We got our free cookies. The room was clean for the most part. My wife found one of the bed sheets dirty so that's why room cleanliness is a 4. They were hospitable and friendly. It's within walking distance to Waikiki (12 mins).Genuine Expedia guest review
"10 minute walk to beach w/o paying beachfront $$$$"
The only complaints I have were: 1..a/c couldn't keep the room cool enough for us 2..although shower was sheik and modern, it was too small. No room for a woman to shave her legsGenuine Expedia guest review
This hotel was perfect. You never can tell online for sure, but we were pleasantly surprised. We are a family of 5 (three little kids under 6) and we were all very comfortable. The hotel staff helped us a lot with planning our days. The pool isn't anything to write home about, but it will get you wet. I would recommend this hotel. For the price, I feel […] like we definately got our money's worth. Read moreGenuine Hotels.com guest review
"Close to shopping and Good Restaurants"
Warm cookies were lovely. Wailana Coffee Shop was great.Genuine Hotels.com guest review
First day, they request me my credit card for guarantee purpose. They charged us every day for deposit, parking and wifi, etc. Up to final date, they charged apprx. 30 dollars more than the final bill I got. They explained the payment will be adjusted soon, but I am still in doubt and not comfortable about it. It should be more clear and quickly pr […] ocessed. Read moreGenuine Expedia guest review
"Don't pay extra for ocean view!!!"
Overall I liked this hotel. The most important things for me in a hotel are that it is clean, the bed is comfortable and it has a good shower. This hotel checked all three boxes. Please do yourself a favor and don't be tempted to pay extra for the ocean view. It is not worth it. You can barely see the ocean. This hotel is not that close to the ocean […] to begin with. We didn't walk it, but reception said that it was a 10-15 walk to the beach. Also, just be prepared for the $30 valet parking. There is no self parking option. I normally don't care for valet because I find it inconvenient and slow, but these guys were pretty good so it wasn't too much of a hassle. Read moreGenuine Hotels.com guest review
Our very first visit to Hawaii and we enjoyed it very much. The hotel was very spacious and comfortable and close to some of the atractions that Honolulu offers.Genuine Expedia guest review
I have NEVER written a review for anything before, but I was so impressed with the quality of service, that I just had to write about Double Tree by Hilton Alana Waikiki. Every member of the hotel staff that I interacted with was kind and courteous. They were sincere in their "Aloha Spirit." The rooms are not huge, but that was absolutely of no concern […] to me because I did not go to Hawaii to stay in the room. The room was quite comfortable for my family of four, and the balcony was an added plus, from which we could see the beautiful Hawaiian sunrise, or just sit and read or relax before or after a full day of activities. The location is perfect. It is literally feet away from the Hilton Hawaiian Village, which is located right on the beach, and is full of shops, and restaurants. It is not located in the heart of Waikiki, but is close enough to get there if you want to be right in the middle of everything. There is a pool, a gym and a restaurant in the hotel. None of them are huge, but again that was of absolutely no consequence to me. Most days when we went to the pool, my children were the only ones in it, so there was no problem with over crowding. I will stay at this hotel every time I go to Honolulu and I have highly recommended it to friends. Read moreGenuine Expedia guest review
This was a great place to stay. It's a short walk from the beach and a right around the corner from the most amazing sushi place.Genuine Hotels.com guest review
"Ok location but expensive valet parking"
Hotel itself is ok, location is within close walking distance to the strip and to the Ala Moana mall. Bed is comfortable. But the nightly valet parking fee is expensive. The main complaint is that the pool was almost closed for my entire one week stay. Other than this ok overall experience.Genuine Expedia guest review
First time in Waikiki area (but we weren't on the beach)...First impression on entering lobby is clean and pleasant, then in elevator going up to 17th flr room is a sign, "pool is closed" for half of our stay...that was very disappointing, but it was small and bland and we only used it once for an hour (normally our kids favorite feature)...we got fresh […] baked cookie upon check-in (a positive)...about the only pleasant surprise...upon entering nicely decorated room we saw 2 queen beds which was nice, but beds were lumpy and uncomfortable, pillows were nice tho. Had to go out on the 3'x6' lanai in order to have any chance to see our advertised "ocean view", only to see a couple slivers of ocean thru the other towers of hotels on beach row. We understood there to be free wifi, but found out that was only 17 floors below our room in the lobby...to get wifi in room required payment, info that was hidden. Also no micro, but we could rent one for an extra daily rate (again hidden info), and tiniest fridge Ive ever seen in a hotel room. We had to keep asking for info on activities and restaurants which they were able to provide most of time but, never were forthcoming without us asking specifically...other hotels gave us all kinds of info right at check-in or in room in guest folder...in lobby restaurant was way overpriced, would never even consider eating there...hotel was too stripped of amenities to ever want to stay there again or recommend...all the staff was very pleasant. Read moreGenuine Expedia guest review
"Doubletree Hotel, Alana Waikiki, Hawaii"
Overall we enjoyed our stay at the Doubletree, Waikiki, Hawaii. The staff were helpful and pleasant. I liked the location as it was close to shopping, restaurants and the Hilton Village. However, I was very disappointed that the week we were there the pool was being repaired and we couldn't use it. The food in the restaurant was good but a little pricey […] for dinner and the breakfast buffet. The balcony felt a little small and precarious so we didn't use it. The room was clean and comfortable. I would recommend this hotel to my friends. Read moreGenuine Expedia guest review
"very tight on space, excessive parking fees"
room feels dirty, excessive parking fees, hotel feels cheap.Genuine Expedia guest review
"Well located but has limited facilities."
Basically it was good...I didn't have to spend time in the room or at the hotel. I had to orchestrate a room change upon my arrival as my room was terribly depressing, dark and overlooking the parked cars....on the 5th floor.Genuine Expedia guest review
The hotel was great. It was very conveniently located. Most things were within walking distance. The staff was very nice and accommodating. The one thing that I did not like was the fact you had to use valet parking. The fact that it was $30.00 a day, and you had no choice in the matter will make me see what other hotel choices there is, if I go back […] to Honolulu. Read moreGenuine Expedia guest review
Excellent customer service and clean hotel! We had an amazing view of the ocean and the city.Genuine Expedia guest review
"Pretty close to beach and shops"
Short to Waikiki, its been a long time since last visit(94) What a big city now, I personally think if you want to experience go to different island... It's too crowed for me...Genuine Expedia guest review
"Ocean view is very limited- Hotel sign not visible"
We arrived on 8/16/13 around 11:30 am. The receptionist whom we met was not very nice; she made us come back at 3:00 pm even though we mentioned that on the website, it mentioned that if customers arrive before 3:00, hotel would try to accommodate. She responded us with an unwelcome attitude. Later on when we came back at 2:20 pm, the other receptionist […] was better and gave us the key for our room. Other times when we need services, other receptionists were much nicer and helpful. There was only one outlet for internet, so only 1 customer could use WiFi at a time (actually the plug has two, but in reality, two customer cannot plug in at the same time). Read moreGenuine Expedia guest review
My family prefers Doubletree mainly for the cookies, but I always choose them for the staff. This Doubletree was like most of the others we choose. The rooms were a little smaller than we are used to but nice pillows, okay mattresses, bathroom a little small. Staff was excellent, especially in the breakfast buffet. Omelet maker was cheerful and brought […] the omelets to our table. Bell service was quick and polite, and they called a shuttle or cab for us depending on our needs if we just asked. Hotel is close to some shopping and within walking distance of many restaurants, beach is a bit of a hike though. All in all we are quite pleased and will probably return on our next visit to Honolulu. Read moreGenuine Expedia guest review
"Great for first timer to Hawaii"
Overall satisfied with the clean and spacious room. The freshly baked chocolate chip cookie at checkin was a real treat. Hotel is a 10 minute car ride to the Waikiki strip and zoo. We were able to use their parent hotel Hilton Hawaiian Garden's facilities to rent paddle boards and kayaks . Hotel staff were very professional and courteous especially […] the valets. The only problem was with our ac which seemed like it wasn't working at night. Other than that we enjoyed our stay. Read moreGenuine Hotels.com guest review
No hot water at 4am.Genuine Hotels.com guest review
"Good central location."
The Hotel has very friendly people, who go out of their way to accomdate you.Genuine Expedia guest review
"Only stayed 1 night"
Great location only stayed one night before I went to a condo. Stayed in a penthouse room on top floor that had an excellent view. We ate at the hotel restaurant and had great food and serviceGenuine Hotels.com guest review
Hotel is in need updating and good deep cleaning. When arriving no welcoming very confusing and where to check in and lobby is very drab and in need of new seating for customers. I was disappointed expected more from a "doubletree Hilton". Location is about six blocks away from beach and views and not the best. We not stay here again and would not recommend. […] Charges for overnite parking is $30.00 and $10.00 for internet in the room. Read moreGenuine Expedia guest review
"The Aloha Spirit is alive and well!"
We stayed at the DoubleTree on our last day in Hawaii and wow were we glad we did. Right from check-in we were greeted with that warm friendliness that everyone hopes they'll be greeted with. The man who checked us in went above and beyond to make sure our family was going to have a great stay. As we stepped off the elevator ready to go to our room, […] "bing" the other elevator door opened and there was the guy who checked us in carrying a small item my 2 year old had been using as a drum (we had left it in the lobby). Great service. The room was very clean and very quiet, something I particularly prize. One note: this hotel isn't right on the beach the way other hotels are. We didn't mind since it was our last night and we were flying out early. It's right next to a great hamburger place and several other nice restaurants. They charge for valet parking the same as many other hotels. We thought the breakfast was very good in the hotel. You can do continental for a reasonable fee and a full "American" breakfast for $7 more which includes made-to-order omelettes and all you can eat everything else. Computer services and printing capabilities are available free of charge in the lobby for online flight check-in but you have to pay for in-room wifi. All in all, this was a great stay! Read moreGenuine Expedia guest review
Very good.Genuine Hotels.com guest review
"Great hotel for family albeit pricy parking"
We booked the suite with partial ocean view since there are 3 of us. There's a double bed in the living room and king bed in br. Both beds are comfortable. Room was during our entire stay of a week. location was perfect: steps away from the beach but not right on it so we get to enjoy the convenience without the noise.All of the Staff we've met were […] helpful and courteous. I have nothing bad to say about the hotel except for the crazy parking rate of $30/night. Although the guys at the valet were doing a great job, it's still crazily high~ Read moreGenuine Expedia guest review
"Great Hotel Located Near Waikiki"
Very good value for the hotel. Located within blocks of Waikiki Beach. Staff was very friendly and helpful - making guests feel welcome and valued. Upon arrival, front desk staff greeted our party with warm chocolate chip cookies. Cleaning and maintenance staff were very friendly and helpful with accommodations within the room and valet/ bell desk staff […] provided excellent directions and recommendations to area restaurants and attractions. Rooms were very clean and comfortable. Fitness room and rooftop pool were an added bonus. Read moreGenuine Expedia guest review
Nice staff and comfortable hotel.I was there for a business trip and it was a nice stayGenuine Expedia guest review
I am disappointed with the room assignment. On checking the reception stated that they were booked out for the month. I had paid extra for a mountain city view and instead I got a view of the wall of a close by hotel as well as the black roof beneath my window. This is not good enough and needs to be stopped. On checkout the manager stated she would […] give me an upgrade on my next stay which is unlikely. I hope this false ad is solved Read moreGenuine Hotels.com guest review
"Okay hotel for a family."
The hotel is getting old, ready for an update, but the comfort of the bed was suburb as always. The shower door was worthless, more water on the floor than down the drain. Expedia told use rollaway beds were available, when we booked through them over the phone, but Doubletree staff stated they did not provide any. Staff was VERY helpful in providing […] with linens so we could build a bed on the floor for our 8 year old. Be sure to have $29 handy as they do not provide an airport shuttle. Read moreGenuine Expedia guest review
"Friendly hotel staff but bad facilities"
The hotel staff could not be friendlier, including the bellmen, maids, and desk clerks. The problems we had were with the hotel's faclilties. The gym was crowded, too small for a hotel this size. They had one machine capable of exercising shoulders and triceps, and this was missing the hadgrips necessary for these exercises. The only bike was not working […] properly. Out at the pool, there was no attempt to make the area attractive and inviting. Just a small outdoor pool surrounded by concrete, no plants, not something you would expect in a Hilton chain hotel. Read moreGenuine Expedia guest review
"Easy walk to the beach and resturants."
It was a nice room. The staff was joyful and helpful.Genuine Hotels.com guest review
"Nice family hotel."
Hotel staff was very pleasant. Clean room but a bit small for 2 queen beds and 4 adults. It was a good 15-20 minute walk to the shops and restaurants and beach. The cookies are delicous!Genuine Expedia guest review
Courteous staff kind to me and my little granddaughtersGenuine Hotels.com guest review
"Great place to stay!"
The staff were so friendly and quite helpful! From the moment we got there we felt right at home and well taken care of. Thanks to everyone at the Doubletree!Genuine Expedia guest review
The hotel was nice. The only bad thing is you have to pay $30 a day to park your car there. There is no self parking only Valet. So I was not too happy about that. Other then that no compliants.Genuine Expedia guest review
"Great hotel for all factions"
Great hotel stay wam cookies is our favorite From valet to front desk and housekeeping very gooGenuine Expedia guest review
awsomeGenuine Hotels.com guest review
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