This is a nice hotel. Located in a more quiet spot than Waikiki Beach. This is our second time staying here. Staff is very friendly.Genuine Hotels.com guest review
The location was very convenient which made our stay even nicer. The hotel employees were very helpful with suggestions and directions.Genuine Hotels.com guest review
"Good for Business Traveler. Great Location."
I've traveled to Hawaii, both on business & on pleasure. This trip was business. Room was setup nice to do work at with a laptop. Breakfast buffet was quality. Location of the hotel was just right, not too far into Waikiki, not too far away. Easy to get in & out with little congestion. Well staffed hotel. They accommodated every need I had, including […] printing documents from my email downstairs. Pretty easy. I would definitely recommend this hotel. And I will be coming back on my next trip. Read moreGenuine Expedia guest review
"Double Tree is the best!"
get place to stay - clean - comfortable beds - nice size bath - great ocean view - exciting nite lites of the city outside our balconyGenuine Expedia guest review
"DoubleTree by Hilton Alana Waikiki"
Everything was excellent have no complaints.Genuine Hotels.com guest review
"Double Tree Waikiki"
Great hotel for the price and location.Genuine Hotels.com guest review
"Would Def Go Back!"
Very comfortable stay, bathroom a little small but nice walk-in shower. Hotel was very accomodating in offering room upgrade to king with late check out free of charge.Genuine Expedia guest review
What a savior!, this wasnt' the hotel we had booked inititally with the Expedia package. The other hotel "Waikiki resort hotel" where we were inititally booked was incredibly rude and made some offensive comments about my kids, we made on the spot decision to check into another hotel that belonged to Hilton's family. Doubletree is a decent property, […] kids loved the daily cookies. Beds were clean, two queen beds accomodated us pretty well. Fridge was helpful, only thing lacking was a microwave (you can rent it for $). Location is pretty good near Hilton Hawaii Village and other nice restaurants. Overall satisfied not terribly jazzed. Word of advise: Just stay away from Waikiki Resort Hotel (they charged me one night for their rude comments!). Read moreGenuine Expedia guest review
"DoubleTree Alana: geared towards business traveler"
For a hotel in Waikiki, this hotel is overly targeted at business travelers. For instance, they don't have brochures for any of the many activities available in the area. The location is convenient relative to the locations of other hotels in the area. You pay a $30 a night premium to be closer to the beach when in fact, this hotel is just about a […] 7 minute leisurely walk to the Hilton Hawaiian village which has a public beach area that's accessible to all. Housekeeping is a bit slow. For example, they came into our room around 1PM in the afternoon. Not complaining really. Just an observation. The pool is small but the exercise room is nice. Good place all things considered. Read moreGenuine Hotels.com guest review
Very nice hotel, great location. Very nice staff. Had a late flight (7 pm) and they allowed a late check out and use of hospitality room afterwards.Genuine Expedia guest review
"Would consider staying again"
The hotel was nice. My husband and I were upgraded to a king suite which was lovely. There are a few drawbacks to the hotel. First, the elevators in the hotel are very small so my entire party (8 in all) and our luggage had to take several different elevators. Second, the hotel allows dogs which is not so bad if Fido weighs 10 pounds but some of the […] guests had dogs that looked more like horses. Imagine getting into a small elevator with a dog like that. Third, the pick-up/ drop-off in the front of the hotel is not that large. When our shuttle dropped us off at the hotel from the airport the driver had to practically let us out in the street because the area was full of other cars. For the most part the hotel staff was very helpful. We requested a late check out since our tour left at 6am. While the hotel was not able to grant us the late check out the valet was able to hold our bags for us which I definitely appreciated. There is a hostel a few doors down from the hotel that could use a little improving. The clientele of the hostel seemed a little questionable. There were several people hanging around outside. They did not come down to the hotel so I don't think hotel guests have had any problems but it is something to be aware of. Read moreGenuine Expedia guest review
"Good Vaction Hotel"
A very good hotelGenuine Expedia guest review
Wonderful tripGenuine Expedia guest review
1. We checked into the hotel, and the next day I found numerous bug bites on my ankles. The following day, we found something that looked like fleas, when I called the front desk, they said they would hae to send someone up to check it out. The maintenance guy showed up, and he found the same thing. We were then told "we are going to have to move you!" […] Our "reasonable" accommodation was a smaller room, on a smoking floor, when I have requested non-smoking when checking in. I only realized after we have unpacked everything, it it was too much to pack up and move again in the middle of the night. I was told "we are a pet-friendly hotel," so sometimes bugs would travel room to room!?? 2. After checking in, we found out that there's a $29/day for valet parking only, self-parking is not available. I was happy to pay the fee, but then by the third day, the valet attendant caused a dent on the car when backing into the parking spot. We were told that the hotel would take full responsibility, and all the paperwork. However, the next morning, we were told that the police would be coming over to write a report, and we had to stay put!? I was not at all happy, so my husband called back to get a time frame, since we were on vacation and did not want to wait at the hotel all day! Overall, I would give this hotel a 2 because of the bugs found in my bed. Terminal cleaning should have been done to prevent this problem. Read moreGenuine Hotels.com guest review
"DoubleTree Ala Moana"
Clean, tidy hotel.Courteous staff. Recommended.Genuine Hotels.com guest review
Love, love, love their beds. The bathroom was a little tight...hard to sit on the toilet without your hip bumping the toilet paper holder. That was poooor planning.Genuine Hotels.com guest review
"Doubletree really IS pet friendly"
We had a hard time finding a hotel in Waikiki where we could stay with our large dog - Doubletree allows dogs up to 75 pounds! All other hotels close by that allow dogs have a weight limit of 25 pounds or less. Staff was very helpful and courteous and made sure we were taken care of. Made our move back to the mainland much less stressful.Genuine Hotels.com guest review
"Newly remodeled, great location, good staff - $30/day valet parking"
We recently stayed at this hotel on our visit to Waikiki. The hotel ws recently remodeled and the rooms looked almost brand new. If you are looking to stay in Waikiki it is in a wonderful location - a 30 minute walk to the "main section" of the Waikiki shiops, and within easy walking distance of a bunch of shops, restaurants, the Hilton Towers (see […] the fireworks on Friday nights), and the Ala Moana shopping center. The staff is polite and very helpful (they have printed directions to major attractions) and of course, don't forget the free trademark Double Tree Chocolate cookies that you get everyday (they are warm so pick them up right when you are ready to eat them. No free wifi or Internet, but check-in/printing of airline tickets is free. Valet parking only @ $29/day + tips. Read moreGenuine Expedia guest review
The property is clean and nice. I wish I could say the same about location as It is at least 10-15 walk to the nearest beach. Otherwise the stay was very comfortable.Genuine Hotels.com guest review
The staff of the Double Tree was very helpful! The complimentary cookies at the front desk were awesome too. There was no bathtub in our room just a shower, I don't know if all rooms are that way. The hotel was very modern & nice.. As well as the workout facility. I really wished there would have been a hot tub. An definitely don't think the breakast […] is complimentary.. You can pay for breakfast in the restaurant in the lobby. Overall the hotel was in walking distance to most everything, the beach is a longer walk but we walked it every time. The guys on the lower level that call for cabs were helpful too.. The staff was excellent! It isn't right smack dab in the middle of all the crazy traffic or right on the beach.. I loved the location. Read moreGenuine Expedia guest review
"Great access to beaches, shopping, dining"
This hotel has great access to the shopping/dining hub of Honolulu, as well as being very easy to get to the beach. We walked everywhere we went.Genuine Hotels.com guest review
"Plan to return"
The Doubletree is convenient to bus/trolley service that makes it easy to get around if you do not rent a car. The Doubletree is a block away from the Hilton Hawiian Villaege where tickets can be purchased for sightseeing events. It is a short walk to the mall if individuals perfer to walk to shop. There are ABC convience stores everywhere that have […] light snacks and many souvenirs. The hotel location is ideal. Read moreGenuine Expedia guest review
"very good hotel"
I was impressed with the service of the hotel. They had very simple driving directions to anywhere we asked. The room was clean and they left us a bag of fresh towels outside our room when we left the do not distrub sign out all day accidentally. They do have a daily parking fee of around twenty seven dollars, but from what I know most hotels in the […] area do. The staff were very friendly and helpful. Overall I would recommend this hotel. Read moreGenuine Expedia guest review
"Well Worth it!!!"
Very nice hotel! The Staff was Great!! The mandatory valet parking fee was a bit much. but overall a very well kept and friendly hotel. close to everything you need. it's alittle tricky to find but, in a good location!Genuine Expedia guest review
"Pretty good service, and good location but wayyyyy overpriced food and slow internet"
This is a good hotel for a quick stay due to the reasonable price for rooms. The service is fairly good, the people that work there seemed pleasant, and the location (as with most hotels in the area) is very good. The in-room service food is terribly expensive. I think I paid $35 for a hamburger with some fries. The burger was good, but it wasn't worth […] that much. The internet (even the cabled option, which you pay for) is SLOW, I don't download things but I always do a speed test and it rates as only a few times faster than dial-up. Technically it still rates as faster than dial-up, but it's over-priced for what you get. Also I noticed the hallways where in need of a vacuum. I stayed there for several nights, and this was never done while I was there. If you're on a tight budget and are not going to order much room service, I'd recommend this hotel. The service is good, but it does have some definite downsides. Read moreGenuine Expedia guest review
"Doubletree Ala Moana"
we stayed at this hotel for one night following a cruise. Location was close to airport and cruise port. Hotel is located across the street from many high end hotels, but the surrounding area was not as nice as our stay on the Waikiki Boardwalk. We traveled with our 2 kids (7 mo., and 4 years). Pool is very basic. Hotel is nicely decorated following […] a recent remodel. Bathroom was very clean, lots of hot water and good shower water pressure. Only complaint was the original room was so smokey, that I walked in about a foot and had to walk out. Although they changed rooms for us, we had to wait yet again. The original room was so bad I would have expected housekeeping and management to switch rooms without me having to ask (especially with 2 small kids and a non-smoking room requested!). We stayed 3 days before the cruise at Embassy Suites and LOVED it! Doubletree OK, Embassy Suites - AMAZING! Read moreGenuine Hotels.com guest review
"Ok for the price"
I got a good deal for a nights stay so overall it wasn't too bad. The only complaint was that they never mentioned to us that their pipes were going to go through maintenance and they shut off the water as we were trying to get ready so we could check out. They were nice enough though to turn it back on for us to shower. The location is convenient and […] the rooms were clean. So it was still a good stay. Read moreGenuine Hotels.com guest review
"unfriendly,good rooms,tv hard to program"
good location,ac/heater not easy to runGenuine Hotels.com guest review
"5 Star service with 3 Star amenities"
The Double Tree was an excellent hotel to stay at, the service provided was beyond a doubt 5 Stars, the food quality was some of the best I've ever eaten. The only shortfalls of the Double Tree is the room I stayed in was lacking of what I expected from a 4 Star rated hotel, the following area's were found "wanting": 1) No mini bar (my personal opinion […] is if you are a 4 star or higher every room should have one) 2) High Speed internet cost $10 a day. (this would not be an issue except for item 3) 3 High Speed internet was only 10kbps faster than dial-up, internet speed for my room at it's fastest reached 62kbps download speed. Overall the brass tax is, service, cleanliness, comfort, and location are 5 Star, additional amenities do not go above a standard 3 Star "Days Inn". If the Double Tree fixed these small additional missing amenities they could easily be a 5/5 Star guest rated hotel. Read moreGenuine Hotels.com guest review
"Supernice and friendly - highly recommend!"
Newly renovated rooms. Perfect location. Friendly personnel and great food.Genuine Expedia guest review
"Will never go back!!"
The hotel is in need of major updates! The parking area is nicer than the room!! Needless to say, I will not stay here again!Genuine Expedia guest review
"Can't forget what I experienced"
It was the best hotel in Hawaii I've ever been!!Genuine Expedia guest review
This Hotel is not really a holiday hotel more we would say for the business user .Long walk to beach, also charged our credit card twice and spent hours trying to rectifyGenuine Hotels.com guest review
"First trip to Honolulu"
This is a nice hotel for the price, our room was clean and staff was helpful and friendly. No complaints other than location. I quickly found out we a bit further from the central shops and restaurants of Waikiki than i had originally planned. This could be a good thing if you're looking for something quieter and more secluded while still having easy […] enough access to the beach and parks. Easy walk to Ala Mona mall. Read moreGenuine Hotels.com guest review
"great location, close to everything."
Stayed for five nights and enjoyed every minute. Whilst Waikiki is somewhat of an overpriced and overcrowded noisy area the hotel is a nice sanctuary. Stayed in one of the suites with an Ocean view, which is well worth the extra money as the standard rooms are quite small. The pool was quiet with plenty of loungers.Genuine Hotels.com guest review
"Close to beach & major stores"
Conveniently placed and affordable hotel. Good atmosphere.Genuine Hotels.com guest review
"CLOSE TO TOUR OFFICES, BEACH AND RESTAURANTS"
I WILL BE GOOD TO INPROVE RESTAURANT BAR SERVICE. FROM 5:00PM TO 10:00PMGenuine Hotels.com guest review
"Perfect location on Waikiki!"
Recent stay in March 2013 was a good experience. Love the convinent location walk to every major sights, especially Ala Moana Center to make grocery shopping. Room was ok size for 4 and the beds were very comfortable. The down side are expensive $30 per night parking: we actually found affordable $16 p/n parking at a parking lot building close to the […] hotel. Would be nicer to have free in-room Wifi for the price we paid...... Read moreGenuine Hotels.com guest review
"Clean, Comfortable, Excellent Customer Service"
We spent a few nights at the Doubletree by Hilton Alana in April 2013 and had a great experience. The pool was quiet and heated to a pleasing temperature. The rooms were spotless and the beds were very comfortable. The small restaurant was very nice and relaxed and the breakfast selection was good. And the Chi Chi cocktail I had with dinner was one […] of the best Pina Colada style drinks I have ever had! I would recommend this hotel for business or pleasure as I think it is good value for money. Read moreGenuine Hotels.com guest review
"Awesome Cookies - Comfortable bed"
We had a wonderful stay at the DoubleTree, it was relaxing and quiet. The warm chocolate chip cookie was amazing!Genuine Hotels.com guest review
Staff were lovely. Fabulous buffet breakfast each morning! Big, clean rooms! The only negative was that it wasn't in the centre of waikiki! Overall, it was a wonderful hotel experience.Genuine Hotels.com guest review
Hotel is tired, not sure where the refurb was, it is very 90s to 2000s decor, pool squeezed on mezzanine level with only a lookout of park on one side, other high rises the rest. Ocean glimpse room I had you could not have balcony door open as traffic noise from ala moana intersection drowned out sense of peace. I had a lower rate at a better location […] one block back from waikiki beach Koa ave a the stay hotel which was more pleasant. Read moreGenuine Expedia guest review
"Would stay again"
Fantastic hotel was very pleased. Had to walk abit to get into Waikiki main strip but wasn't far and didn't bother us. Staff were all so helpfulGenuine Expedia guest review
"A warm welcome (and cookie!)"
Upon our arrival we were greeted by lovely check-in staff - she was cheerful despite having worked a long shift due to the tsunami warning, and we were surprised when she gave us a warm choc-chip cookie as a token of welcome. We did feel welcome! Our room was spacious, with a comfy couch and seating on the balcony. Nice view across the park to the ocean, […] which made for a good spot to relax for one night between flights. Plenty of food options very close by (Chinese, Thai, Ihop, McDonalds, Sushi etc etc), as well as only being a short walk to the beach. Read moreGenuine Expedia guest review
Pool sucks but everything else was greatGenuine Hotels.com guest review
Staff were always very helpful with what ever questions we asked . Very clean,Very politeGenuine Expedia guest review
"Waikiki Doubletree Experience"
Although the bathroom is a bit small, the room is a decent size. It was easy to move around & lots of storage for luggage. The furniture & bedding are nice; not outdated like some places. Unfortunately the pool doesn't get sun all day, but it was a good size & we liked the pool deck when it wasn't too windy. We didn't go to the restaurant as the brunch […] was pricey but found a great little place on the corner nearby with $5.99 breakfast. The staff are very friendly, everyone from front desk, bellhops & cleaners, all smile. The warm cookies at check in were much appreciated too! We liked the location for getting around although it is a bit of a walk to the main beaches. Waikiki is very busy & noisy now so it was nice to be a bit removed. All in all we were satisfied. Read moreGenuine Expedia guest review
Amazing stay great staff and location. Highly recommend this hotel for people who want Tge busy but still quiet nightlife & great affordable location.Genuine Expedia guest review
"Great Location, Great Service"
Great location, it's a short walk to downtown Waikiki and the Ala Moana shopping mall. We were given a free upgrade to a penthouse suite. On the day we left we had a late flight, they would normally let you use a hospitality room, however as the hotel was fully booked that day they had none avaliable. Still, they kindly let us use all their facilities […] for the day after we checked out so we could use the pool and towels etc. Would stay here again. Read moreGenuine Expedia guest review
No free wifi in rooms, location good, swimming pool & gym basic, rooms clean & tidy Was our honeymoon which we wrote on the expedia form they don't read anything that is written downGenuine Expedia guest review
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