"Great for first timer to Hawaii"
Overall satisfied with the clean and spacious room. The freshly baked chocolate chip cookie at checkin was a real treat. Hotel is a 10 minute car ride to the Waikiki strip and zoo. We were able to use their parent hotel Hilton Hawaiian Garden's facilities to rent paddle boards and kayaks . Hotel staff were very professional and courteous especially […] the valets. The only problem was with our ac which seemed like it wasn't working at night. Other than that we enjoyed our stay. Read moreGenuine Hotels.com guest review
No hot water at 4am.Genuine Hotels.com guest review
"Good central location."
The Hotel has very friendly people, who go out of their way to accomdate you.Genuine Expedia guest review
"Only stayed 1 night"
Great location only stayed one night before I went to a condo. Stayed in a penthouse room on top floor that had an excellent view. We ate at the hotel restaurant and had great food and serviceGenuine Hotels.com guest review
Hotel is in need updating and good deep cleaning. When arriving no welcoming very confusing and where to check in and lobby is very drab and in need of new seating for customers. I was disappointed expected more from a "doubletree Hilton". Location is about six blocks away from beach and views and not the best. We not stay here again and would not recommend. […] Charges for overnite parking is $30.00 and $10.00 for internet in the room. Read moreGenuine Expedia guest review
"The Aloha Spirit is alive and well!"
We stayed at the DoubleTree on our last day in Hawaii and wow were we glad we did. Right from check-in we were greeted with that warm friendliness that everyone hopes they'll be greeted with. The man who checked us in went above and beyond to make sure our family was going to have a great stay. As we stepped off the elevator ready to go to our room, […] "bing" the other elevator door opened and there was the guy who checked us in carrying a small item my 2 year old had been using as a drum (we had left it in the lobby). Great service. The room was very clean and very quiet, something I particularly prize. One note: this hotel isn't right on the beach the way other hotels are. We didn't mind since it was our last night and we were flying out early. It's right next to a great hamburger place and several other nice restaurants. They charge for valet parking the same as many other hotels. We thought the breakfast was very good in the hotel. You can do continental for a reasonable fee and a full "American" breakfast for $7 more which includes made-to-order omelettes and all you can eat everything else. Computer services and printing capabilities are available free of charge in the lobby for online flight check-in but you have to pay for in-room wifi. All in all, this was a great stay! Read moreGenuine Expedia guest review
Very good.Genuine Hotels.com guest review
"Great hotel for family albeit pricy parking"
We booked the suite with partial ocean view since there are 3 of us. There's a double bed in the living room and king bed in br. Both beds are comfortable. Room was during our entire stay of a week. location was perfect: steps away from the beach but not right on it so we get to enjoy the convenience without the noise.All of the Staff we've met were […] helpful and courteous. I have nothing bad to say about the hotel except for the crazy parking rate of $30/night. Although the guys at the valet were doing a great job, it's still crazily high~ Read moreGenuine Expedia guest review
"Great Hotel Located Near Waikiki"
Very good value for the hotel. Located within blocks of Waikiki Beach. Staff was very friendly and helpful - making guests feel welcome and valued. Upon arrival, front desk staff greeted our party with warm chocolate chip cookies. Cleaning and maintenance staff were very friendly and helpful with accommodations within the room and valet/ bell desk staff […] provided excellent directions and recommendations to area restaurants and attractions. Rooms were very clean and comfortable. Fitness room and rooftop pool were an added bonus. Read moreGenuine Expedia guest review
Nice staff and comfortable hotel.I was there for a business trip and it was a nice stayGenuine Expedia guest review
I am disappointed with the room assignment. On checking the reception stated that they were booked out for the month. I had paid extra for a mountain city view and instead I got a view of the wall of a close by hotel as well as the black roof beneath my window. This is not good enough and needs to be stopped. On checkout the manager stated she would […] give me an upgrade on my next stay which is unlikely. I hope this false ad is solved Read moreGenuine Hotels.com guest review
"Okay hotel for a family."
The hotel is getting old, ready for an update, but the comfort of the bed was suburb as always. The shower door was worthless, more water on the floor than down the drain. Expedia told use rollaway beds were available, when we booked through them over the phone, but Doubletree staff stated they did not provide any. Staff was VERY helpful in providing […] with linens so we could build a bed on the floor for our 8 year old. Be sure to have $29 handy as they do not provide an airport shuttle. Read moreGenuine Expedia guest review
"Friendly hotel staff but bad facilities"
The hotel staff could not be friendlier, including the bellmen, maids, and desk clerks. The problems we had were with the hotel's faclilties. The gym was crowded, too small for a hotel this size. They had one machine capable of exercising shoulders and triceps, and this was missing the hadgrips necessary for these exercises. The only bike was not working […] properly. Out at the pool, there was no attempt to make the area attractive and inviting. Just a small outdoor pool surrounded by concrete, no plants, not something you would expect in a Hilton chain hotel. Read moreGenuine Expedia guest review
"Easy walk to the beach and resturants."
It was a nice room. The staff was joyful and helpful.Genuine Hotels.com guest review
"Nice family hotel."
Hotel staff was very pleasant. Clean room but a bit small for 2 queen beds and 4 adults. It was a good 15-20 minute walk to the shops and restaurants and beach. The cookies are delicous!Genuine Expedia guest review
Courteous staff kind to me and my little granddaughtersGenuine Hotels.com guest review
"Great place to stay!"
The staff were so friendly and quite helpful! From the moment we got there we felt right at home and well taken care of. Thanks to everyone at the Doubletree!Genuine Expedia guest review
The hotel was nice. The only bad thing is you have to pay $30 a day to park your car there. There is no self parking only Valet. So I was not too happy about that. Other then that no compliants.Genuine Expedia guest review
"Great hotel for all factions"
Great hotel stay wam cookies is our favorite From valet to front desk and housekeeping very gooGenuine Expedia guest review
awsomeGenuine Hotels.com guest review
"Definitely NOT a vacation destination!"
Although the Doubletree was clean and well-maintained, the customer service was not up to par. When we arrived, only one of the two rooms we had booked was reserved. On the second night of our stay when we attempted to order room service, the restuarant was out of everything we wanted to order, so we ordered other items off the menu. We then waited […] over an hour for a bowl of soup and a dessert! The pool was very small with a view of noisy parking lots and the backside of another building. We were staying at the hotel to attend a conference, but they would not validate our parking pass because we were overnight guests and not just parking for the day (we were charged $30 per night for parking). If you are staying in Waikiki for a conference at the Doubletree, and want to also enjoy all that beautifull Oahu has to offer, my advice would be to stay at another hotel and walk to your conference! Read moreGenuine Expedia guest review
"This Hotel was a dump, was not a four star Hotel"
I cried when I saw this Hotel, I have stay in Hilton best hotel all over the United States and this one is a dump, Hilton much remove it from their list. It makes Hilton look bad. Never again.Genuine Hotels.com guest review
only 5 min walk to Waikiki shopping and beach. Convenient and friendly. Great Bartender - EarlGenuine Hotels.com guest review
wifi did not work in the room only in the lobby. otherwise, it was very nice!Genuine Expedia guest review
too short, staff very helpful and very nice; sorry I didn't get names. Would definitely stay there again.Genuine Hotels.com guest review
"It was fine."
Nothing special, but the location was decent. I don't like the idea of having to pay an extra 35.00/night for parking and having to valet EVERY TIME you need to get back to the room. Bathrooms were pretty snug too. I am glad we stayed in Waikiki first, and them went to Maui....I would have been very disappointed if it were the other way around.Genuine Hotels.com guest review
"Not a very good beginnning, but it's still ok"
Overall it's a good experience. Just one thing I have to mention is the night when we checked in. We booked a non-smoking King room with oceaview. But we were into a 2-Qun smoking room without any notification in advance! We called the front desk when we realized it but the receptionist responded that we had to wait till the next day and waited how […] to solve it. It was really quite unprofessional answer! We came back to the front desk and negotiated with him for a non-smoking room at least. He still said he did not know what's goning on because the King room was sold out already and the 2-Qun smoking room was the only choice for us. We insisted the order was pre-paid and we were confirmed our room will be kept till midnight. How can it be sold out and we have to go to a 2-qun room with smoking & non-ocean view? We deserve the room we booked. Finally we get a 2-qun non-smoking sweet room for one night and we moved to the correct room for the following days. But it is really not a pleasant beginning at double tree. Fortunately, it went very well for the next days. Still a good holiday at Waikiki. Read moreGenuine Expedia guest review
"EXCELLENT FIRST CLASS SERVICE"
Awesome its my new hotel to stay at when in honoluluGenuine Hotels.com guest review
"Internet and parking extra fee"
very dissapointed that internet access was an additional fee. I will not be returning.Genuine Expedia guest review
"Great hotel but expensive parking."
Parking is not sufficient. Add $30 plus tax in order to get parking at hotel: valet only.Genuine Expedia guest review
"Ok Location, Very Small Rooms"
We only stayed one night and I'm glad that was all. First, I was not ready to have to pay $30 to park. Maybe that is my fault but it didn't start things on the right foot. Next, the room was very small for two adults and two teenagers. There were no counters in the bathroom which forced bathroom stuff into the already small room. On the plus side, […] the location was good for us. We weren't concerned about the beach so the access to restaurants and shopping was nice. We had to walk a few blocks but that felt good after th plane flight. I could stay there again but I'd probably wa t to try something else in the same price range. I'm much happier in Kauai. Read moreGenuine Expedia guest review
Loved the bathroom--nice shower and shower pressure. Nice decor, very clean and spacious. Staff were super-nice and helpful.Genuine Hotels.com guest review
"Hilton Alana Waikiki is nice"
Visiting Hawaii for 2 weeks. Stayed at 3 different hotels. This is the best of 3. Room is small like all the hotel rooms in Honolulu. But it is well organized and have a lot of space for luggages. $30 a night for parking, valet only. Attendants are very friendly. I would stay here again.Genuine Expedia guest review
"A reasonable budget alternative"
The hotel is nothing special, but it is a perfectly fine alternative if you don't mind being a couple of blocks away from the beach. I only stayed there because I was at a conference at the Hilton Hawaiian village, and the block of rooms at the Village was sold out. But I really had no complaints.Genuine Expedia guest review
"like the Hilton hotels."
I usually stay at Embasy Suites, but I wanted to try a hote near the Ala Moana shopping center. The hotel is ok, since it is a Hilton chain hotel, and I was pleased with evrything, but I stil prefer the Embassy Suites, in Honolulu.Genuine Expedia guest review
This is a nice hotel. Located in a more quiet spot than Waikiki Beach. This is our second time staying here. Staff is very friendly.Genuine Hotels.com guest review
The location was very convenient which made our stay even nicer. The hotel employees were very helpful with suggestions and directions.Genuine Hotels.com guest review
"Good for Business Traveler. Great Location."
I've traveled to Hawaii, both on business & on pleasure. This trip was business. Room was setup nice to do work at with a laptop. Breakfast buffet was quality. Location of the hotel was just right, not too far into Waikiki, not too far away. Easy to get in & out with little congestion. Well staffed hotel. They accommodated every need I had, including […] printing documents from my email downstairs. Pretty easy. I would definitely recommend this hotel. And I will be coming back on my next trip. Read moreGenuine Expedia guest review
"Double Tree is the best!"
get place to stay - clean - comfortable beds - nice size bath - great ocean view - exciting nite lites of the city outside our balconyGenuine Expedia guest review
"DoubleTree by Hilton Alana Waikiki"
Everything was excellent have no complaints.Genuine Hotels.com guest review
"Double Tree Waikiki"
Great hotel for the price and location.Genuine Hotels.com guest review
"Great for families"
Great stuff,good pool,good size room for the five of us,nice walk to mean street,beach.Genuine Hotels.com guest review
A nice hotel... comfy bed, good sized room..pillows are fantastic! Staff friendly. A little out of Waikiki but only a 10 minute walk.Sheets weren't changed every day however, probably on the 3rd day. Right next to an awesome little bar/bistro called Cheeseburger Restaurant.Genuine Hotels.com guest review
Main hotel facilities in good condition - ie pool/gym/lobby. However room was more like an aged motel room which was disappointing as we booked a King suite which did not come with 2 balconies as per the website. Bathroom was shabby as were curtains & aircon very loud. Booked room for 2 adults & 2 children and when checking in was advised we had two […] queen beds however they were definitely no bigger than double beds so kids went in beds and hubby and I had to sleep on pull out sofa bed. When asked if the sofa bed could be made up I was handed 3 sheets & a blanket & had to make it up myself. Certainly nothing like the photos on the website. Reasonably good location in regards to shops & beach, although due to the location of it on a main road we had to walk to other hotels to be collected for tours. Not trying to be fussy but may wish to consider this with small children. Read moreGenuine Expedia guest review
"The Double Tree"
Great wee week in Waikii!! Loved the Double Tree decor and the short walk to town was nice of a morning and night. Uber comfy beds with brilliant hotel service. Try and use Amy on concierge as she was more approachable and offer great insight.Genuine Hotels.com guest review
"less than I expected for the $199 per night"
The room was fine but it just didn't meet my expectations for the tariff. The lighting was dim (and only by lamps) - nothing overhead.Genuine Expedia guest review
This was our third trip to Oahu, with our 4 young kids. We checked in a bit early, front desk was quite pleasant and had our room ready. Loved the fresh baked cookies, especially the children after a long flight! We found the room to be clean and inviting during our stay. Housekeeping was fantastic throughout (although whoever cleaned the room before […] we arrived did not do such a thorough job --my son found a nasty pair of man's used underwear behind the t.v. cabinet while searching for a lost toy! We mentioned this to housekeeping and they apologized for the oversight.) The location is about 10 minutes walk to the beach, shopping, great restaurants all around with every type of cuisine you would want to try! Children loved that there was an IHOP so close -- that's where they ate almost everyday! Too bad WIFI was not available directly in the rooms (surcharge) as compared to the other hotels we've stayed in the past where that was complimentary. My husband ordered take out dinner from their hotel restaurant one evening to bring up to the room, and all I can say is that you will find much better fare elsewhere! Best restaurant we ate at: Benihana's near the Hilton Hawaiian Village, Round Table Pizza for the kids, Todai Seafood Buffet, Hy's Steakhouse. The entire family was in agreement that this was our best vacation yet! Take West Jet's direct flights! One last must do if you are in Oahu: Tour the Kualoa Ranch...it is so beautiful and you will absolutely love it! Read moreGenuine Expedia guest review
"Close to the beach, shopping and restaurants"
We had a great time. The location is excellent. Rooms are small but comfortable.Genuine Hotels.com guest review
"Double Tree Alana Waikiki"
We arrived here after 4 nights in Turtle Bay, we were on our honeymoon. Upon arrival the Reception staff advised us that the pool would be closed for maintenance for 3-4 days (we were there for 6 nights) and did not offer us any alternative or any complimentary services to compensate. We recieved a warm cookie and that's about it. Staff seemed liked […] they didn't want to be there. Also there was a $10 charge per day for Wi-fi use, we called reception to see if we could have this waived since the pool was out and they did allow this... the only problem is that on 2 days the internet did not work and reception passed you onto the internet provider to log a complaint?! Rooms aren't that big, shower door allows water out all over the bathroom floor which makes it a huge hazard since it's slippy! Balcony quite small and boxy and the ocean view we asked and paid for was an actual partial ocean view as the hotel is a few blocks back from Waikiki beach. In between the Hilton Village you can just see a glimpse of the beach. Not very happy overall, will not stay here again. Upon check out at 5am there was a number of people leaving the hotel but only 1 member of staff working on the desk, it was not the honeymoon experince I was expecting in Waikiki. Read moreGenuine Expedia guest review
"Nice hotel, just a short walk to the beach."
After a long night flight to Hawaii we arrived at our hotel at about 8am. We booked to stay for 9 nights. The staff were very professional and organised for room for us straight away. They explained the hotel facilities and also provided us with two warm fresh cookies.. Yum Our room was clean and nicely decorated. We didn't have a great. Jew from the […] balcony but what we had was pleasant. The housekeeping staff were pleasant to deal with. We rang late at night to change our pillows and they were at the door in about ten minutes We ate at the restaurant several times meals were nice and presented well. The bar costs aren't excessive and the staff where happy to serve you. On our departure day checkout was very quick and easy took less than 5 minutes Read moreGenuine Expedia guest review
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