Enjoyed San Antonio very much. Hotel located 1 block from river walk. Liked not being on the river walk because we were able to walk around downtown and explore other areas. Hotel and staff were great. Room very clean, front counter staff very helpful.Genuine Hotels.com guest review
Response by Sheraton Gunter Hotel San Antonio Dan, Thank you so much for sharing your feedback about your recent visit with us. I am pleased that you enjoyed the location. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Sheraton Gunter
"Historic hotel, no longer historic"
The draw of the hotel has always been the traditional decor. You felt as though you were steeping back in time surrounded by soft wood and history. It was a warm, elegant, inviting, atmosphere. What better atmosphere for historic downtown San Antonio. That is no longer the case. The lobby is no blandly white with sheets covering the columns illuminated […] by color changing lights. We felt as if we walked into a night club. If this type of environment is desired there are plenty of modern hotels in the area. We won't be visiting the Gunther again. We will instead choose the Menger, St. Anthony, or La Mansion. Read moreGenuine Expedia guest review
Response by Sheraton Gunter Hotel San Antonio Ted, Thank you for your feedback about your recent visit. I regret that the hotel refresh is not to your liking. The lobby redesign was carefully done with the purpose of giving this beautiful historic building a more modern and accessible feel while maintaining the many outstanding features and elements of architecture. We do understand that the color change is quite dramatic and everyone has differing tastes, and we hope the new design did not take away from the high quality amenities and service we always strive to provide. We certainly hope that you consider visiting us again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Sheraton Gunter
"Always a great place"
Great place to stay.....i love historical hotels....Genuine Hotels.com guest review
"A great stay."
Awesome staff, all the way down to the omlette maker. Very clean, very nice stay. Nice location. Nothing bad at all to say.Genuine Expedia guest review
"Excellent location for activities"
The room was not cleaned properly, I found a wrapper to a candy, cough drop or something similar on the floor by the nightstand. The room had carpeting which was buckling and was very dirty. There were no towel racks in the sink area, only in the bath/toilet room. I know the hotel is undergoing renovation but presently the room is not one that should […] be rented out. The location was perfect but I would not book it again unless all updates were finished. Read moreGenuine Hotels.com guest review
"New Years Eve Highlight"
Last minute decision to stay in town for New Years Eve but the Gunter made the experience special. From the room to the breakfast buffet, everything was a delight.Genuine Expedia guest review
"Great location, not organized"
Check in at night and they put us in a room already occupied. Relocated us to a nice room, but took away the unopened champagne about 15 mins later that they had accidentally left in there from a precious guest. Not well organized staff at all. Beautiful, nice rooms though in a good location.Genuine Expedia guest review
"FBU / U.S. Army All-American weekend"
Sheraton-Gunter Hotel - Aged; but well maintained. Across the street from the riverwalk and walking distance (approx. a mile) to the Alamodome...Great! The staff was very friendly & helpful.....Awesome! Some construction renovation upgrades in progress; but nothing disturbing when you are in your room. Wonderful!Genuine Expedia guest review
"The hotel is OK, terrible experience with staff"
The hotel was OK, excellent location, and the bed was wonderful, the bathroom not so good. Unfortunately when we were checking out, we had a terrible experience with Melissa on the front desk. The system wasn't working and she wasn't able to make the room charges on the credit card, we gave her 5 different cards, called the bank and were told there […] weren´t any attemps for the charges, but the worst part was that Melissa was awfully rude, and she started talking about her own frustration for not being able to do the charges and she was telling us this wasn't her problem but our problem. We almost lost our flight for all the time we lost arguing with her. Read moreGenuine Expedia guest review
"Close to the river walk"
Very nice place to stay and the breakfast was awesomeGenuine Hotels.com guest review
We stayed at the Sheraton for New Year's Eve. Check-in was hassle-free, and the room was pretty nice. We got a great night's sleep, as the beds and pillows were super comfortable! The only thing we didn't like was that the toilet and shower room was a bit antiquated. Other than that, it was great!Genuine Hotels.com guest review
"Great choice for Riverwalk hotel"
Thoroughly enjoyed the stay. Everyone was very pleasant and it's one block away from the Riverwalk. The room was comfortable and clean. I'd stay here again.Genuine Hotels.com guest review
"great place to stay in SA"
Aside from dusty drapes, this hotel was very clean and well kept. The staff was attentive and eager to please. The bed was very comfortable, and the location in the heart of downtown was very nice.Genuine Hotels.com guest review
Me and my fiancée went to San Antonio for NYE and stayed at this hotel. At first I was taken back by the valet parking fee, it is very high. Once we walked in the decor was beautiful however the young lady at the counter was snappy and not helpful at all. Following the check in we went upstairs and the room was spacious and nice however the bathroom […] needed a little bit of maintenance (the tub was old and the toilet was stained). The worst part about the hotel is the THIN walls. Our neighbors were fighting at 3 in the morning and we could hear every last bit of it. All of this was tolerable however until we checked out; our car stank like alcohol... Either someone drunk had drove our car OR someone has drank alcohol in my vehicle. This is NOT okay. Overall this stay was satisfactory but I would not go to this hotel again. Read moreGenuine Hotels.com guest review
The hotel was great but they do not have a shuttle service to anywhere. You have to rent a car or take a shuttle to and from the airport or a taxi to very thing you do. The taxi are ok but they try too stick it two you too. But we had a real nice time seeing all the x-mas light and shopping was great.Genuine Expedia guest review
"Nice location but room is not."
The location is very good, couple blocks from the River walk. Hotel room in the bathroom need some Clorox. The carpet has stains and dirty.Genuine Expedia guest review
"Very nice hotel close to riverwalk."
We really enjoyed our stay here on New Years Eve. Our room was very nice, clean, and spacious. Beautifully decorated. Beds were very comfortable. Would definitely stay again.Genuine Expedia guest review
This is the second time we have stayed at this hotel. We came for my birthday weekend. The front desk overheard it was my birthday and sent chocolate covered strawberry's to my room. The room is very roomy and I love the bed!!!! Front desk, manager, employees in bar all were very nice and helpful. I would definitely recommend this hotel. Thank you for […] making my birthday weekend a memorable one. Read moreGenuine Expedia guest review
"Nice hotel for one night"
The hotel was clean and smelled freshly painted on the floor we stayed. There was no refrigerator in the room. The first room they assigned to us had no heat and the view was overlooking the A/C and roof of a side building. We were moved to a room that the heat worked and the view was slightly better although we still couldn't see the street because […] of a cement ledge outside our window. We wanted to be downtown for New Year's Eve so this was an okay place to stay for one night. No activities at the hotel that night. Read moreGenuine Expedia guest review
Got a good price at a Great Hotel !Genuine Hotels.com guest review
"Nice, but renovating"
The rooms were nice. We had a large room with very little furniture. The location of the bed was away from the air vents which made it stuffy at times. Also, parking was not attached so we had to cross the street with our luggage and pay a fee to park.Genuine Hotels.com guest review
The hotel was a great experience. Even though it's under renovations, I found it to be a great place to stay. The historical aspect of the building made it even cooler. Service was great and proximity to many of the downtown attractions was excellent. I'd definitely stay at the Gunter again!Genuine Hotels.com guest review
Old cramped bathroom, with missing enamel on the tub.Genuine Hotels.com guest review
"Old and cramped"
Bathroom was extremely small and outdated. Tub was missing enamel. Hallway carpeting was slack and very old. Downstairs lobby was under renovation. Service in the bar was lousy. Waitress was very unpleasant.Genuine Hotels.com guest review
"Has lost its appeal"
This used to be a beautiful hotel with very kind staff, but has recently taken a downturn.Genuine Expedia guest review
Very nice atmosphere. Were in the process of remodeling though. Rooms were nice and spacious.Genuine Hotels.com guest review
"Son's Graduation from Army Combat Medic Training"
All staff was so friendly to me and my sons. Very clean wonderful place!Genuine Expedia guest review
"Where's the closet"
This hotel has beautiful architecture however that's it. The bed slept okay. I was trying to figure out where in the world was the closet! Omg. It wasn't even a partial closet.The staff were friendly and accommodating. Parking is 30.00 a day. Overall it was okay.Genuine Hotels.com guest review
"Remodeled historic property"
Our renovated room was big and comfy. The hotel was still being worked on, even on a Saturday, to be ready for holiday functions that night. When the workers cleared it was beautiful! The staff was attentive and friendly. Onsite parking was expensive, but there was a public lot across the street for about half the price.Genuine Hotels.com guest review
Fantastic hotel... I was fortunate enough to stay in A room that have been recently remodeled excellent service. receptionist melissa cadena was perfect and very kind and beautiful frienfly smile...Genuine Hotels.com guest review
"Outstanding stay at the Munger"
Had a great time. Willie, concierge, was a great help. Outstanding gentleman. The room was outstanding and the service was excellent. Location is very close to the Riverwalk.Genuine Hotels.com guest review
"Stay , Walk & Enjoy , SA"
Located in the Heart Of Downtown San Antonio ,,,People Minutes Away From The Riverwalk , Restaurants , & The Alamo . A Must ,, & I Would Book Again !!Genuine Expedia guest review
"Close to Riverwalk and all tourist sights"
This hotel was way over-priced, noisey traffic made sleep difficult .restaurant was being rentavated. Staff was friendly. Will never stay again with many other convenient hotels.Genuine Hotels.com guest review
"What a great stay!!!"
My wife and I were trying to get away for our 18 th Anniversary, and the staff at the Sheraton made the entire weekend better then we could imagine. After talking with the lady at the front desk, she took it upon herself to upgrade our room to club level, which was Awesome, and then after talking with the concierge he was able to get us into the Bohannan […] which was booked. We will definitely be back and next time we will be bringing the entire family. The location was awesome as the river walk was half a block away.. Best stay in a long time... Read moreGenuine Hotels.com guest review
"Clean and comfortable"
My wife and I were passing through San Antonio and stayed for a night. We arrived 2.5 hours prior to check in and were given a room at that time. Valet charges 30 dollars to park overnight. There are several places close to park for cheaper but the convenience is great, plus there is no reason to drive anywhere. Everything is in close proximity and […] the sights are for sure worth the walk. Hotel was very clean and staff super friendly. Read moreGenuine Hotels.com guest review
"Close to riverwalk and Alamo"
Great facility--best bedding of any hotel we have stayed at.Genuine Hotels.com guest review
"Great Time on our Aniversary"
Super friendly staff. After our receptionist, Victoria, found out we were in San Antonio for our Aniversary she upgraded us to a better room. She was really friendly, and thats is why we will be back; they make you feel welcomed. Thank you VictoriaGenuine Hotels.com guest review
My only complaint is the service we got in the bar the evening of our stay. We ordered drinks and a couple of appetizers. The waiter seemed to be in an altered state. He didn't write anything down, and came back to our table 3 times (literally) to confirm the order. The bar was not particularly crowded, so that didn't seem to be a factor. I would've […] given management feedback directly about the poor service, but there wasn't a good opportunity to do that. Thank you. Read moreGenuine Expedia guest review
This was a very beautiful, historical hotel with large rooms and a cozy bar for drinks or food. It is located across from the Majestic Theater and a block from the River Walk, which makes it a very convenient location.Genuine Hotels.com guest review
"Nice historic Hotel"
This Hotel is directly across the street from San Antonio's Majestic Theater, which was our concert destination. On site valet parking, very good food in the hotel. Staff was super courteous and responsive. The bed and linens are excellent. On the flip side, the old, worn shower control caused the wife to have to take a cold shower and much of the […] water ended up on the bathroom floor. The motel 6 like bath mats/towels were a disappointment as was the tiny coffee service provided in the room. I just went downstairs and bought coffee in the dining room. Read moreGenuine Expedia guest review
Hotel was good. Needs some updating!Genuine Hotels.com guest review
Nice hotel but expensive for the size of the room.Genuine Expedia guest review
"Do not stay at this hotel"
This was easily one of the worst rooms I have ever stayed in. The commode is wedged between the sink and wall and is barely useable. The carpet and bathroom walls are filthy. There is a chair in the room - you have to climb over it to get into the bed. Double internet fees are charged if you use more than one device. I will never stay at another Sheraton […] hotel. Read moreGenuine Hotels.com guest review
"Ear plugs? Really?"
Stay at hotel for the Doobie bros concert. When we unpacked and settled in we wondered aboutthe ear plugs in the bathroom . Later that night we found out what they were for. The street noise is unbearable without them. We stayed on the 4th floor and did not get a good nights sleep. Great place to stay unless you want to sleep.Genuine Expedia guest review
Response by Sheraton Gunter Hotel San Antonio Fan, Thank you for taking the time to share your experience with us. I am pleased that you were able to join us for the concert and hope you enjoyed it. Please accept my sincere apologies for your disturbances in the evening. Being that we are an historic hotel in a central location we are susceptible to some of the effects of our original structure, I regret that the city events on the evening of your visit caused your sleep to be disrupted. Upon your return please request a quiet room and we will gladly accommodate you. We hope to have a chance to welcome you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Sheraton Gunter
Had a hard day travelling. We I arrived, the staff was very cordial and accommodating. The bar was very comfortable. Nice large room. Close to all attractions. Walking distance.Genuine Expedia guest review
Response by Sheraton Gunter Hotel San Antonio Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We try to make everyone’s visit memorable by providing the best comfort, the friendliest service, and the best of amenities. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager
Well, my husband booked the room for our 16th wedding anniversary. Never stayed at this hotel before. I kinda have a favorite we have been going to for about 7 years. So this year he surprised me. Our stay was absolutely amazing from check in to check out! When checking in we were asked the purpose of our visit and shared with the gentleman, "celebrate […] our wedding anniversary". The gentleman asked what time we were going to dinner. He stated there would be a surprise in our room when we return. Sure enough returned to our room 3 hours later. And surprised with champagne and chocolate covered strawberries. This young man went above and beyond making our stay/anniversary extra special that night. SEE YOU'LL NEXT YEARS ANNIVERSAY! Read moreGenuine Expedia guest review
Response by Sheraton Gunter Hotel San Antonio Anna, Happy Anniversary! I am so pleased that you chose to share your special day with us. Thank you for taking the time to share your experience we will be sure to share it with our team. We look forward to welcoming you back for your 17th anniversary! Enjoy today! Emily P Dailey Portfolio Reputation Manager - Sheraton Gunter
"The Best Customer Service"
There were 5 moments in our stay at the Sheraton Gunter that took me from a 5 rating for just a nice hotel, to a 5 star rating. Read through, #5 is the best one. 1) When pulling up to the hotel, the valet informed me that the valet parking was $30, but if we weren't going to use our car much that there was parking for ~$10 per day within a block, this […] advice saved me $40 over the 2 days. 2) My wife let them know we were on a trip to celebrate our anniversary, they changed our room to a club level room 3) When sitting in the lounge for the club level, the attendant was extremely attentive. 4) When dressing for a night out I realized I had lint all over my pants and no lint roller. I called down to the front desk & they let me use their personal lint roller. 5) We are from Wisconsin, so when we were in Texas in late October we wanted to sit in the sun, our last chance to do so until May of next year. When we went to the pool we realized it was on the north side of the building and due to the angle of the sun in late October was in shadow. My wife stopped by the front desk to see if they knew of a water park or pool nearby where we could get some sun. The woman at the front desk surprised us by calling the Westin nearby and arranging for us to use their pool, which was on the south side of their building. Read moreGenuine Hotels.com guest review
Response by Sheraton Gunter Hotel San Antonio Kirby, Happy Anniversary! We are so pleased that you were able to share your special day with us! On behalf of our entire staff, thank you so much for your kind review. We were truly humbled by your gracious comments regarding our hotel service team. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We truly believe that service should be provided with one purpose in mind, to create memorable moments for you and the ones you love. We can’t wait to welcome you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager
Very nice. The only complaint; not enough chairs to watch TV.Genuine Hotels.com guest review
Response by Sheraton Gunter Hotel San Antonio WC, Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. Your willingness to share your thoughts with us is genuinely appreciated. We will make note of your feedback to guide us through our room refresh project. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager
"Great for downtown events"
Checking in was easy. Staff was very friendly. We chose this hotel as it was across the street from a concert we were attending.Genuine Expedia guest review
Response by Sheraton Gunter Hotel San Antonio Jen, I am pleased that you were able to join us for the concert and that our location was perfect for you. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you back again. Enjoy today! Emily P Dailey Portfolio Reputation Manager
"Close to Riverwalk"
No complaints. Would stay there again.Genuine Expedia guest review
Response by Sheraton Gunter Hotel San Antonio Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. I am pleased that the location was convenient for you and that you enjoyed your visit. We look forward to welcoming you back. Enjoy today! Emily P Dailey Portfolio Reputation Manager
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