Loved the hotel. I enjoyed the old time feel of it. NOT really any complaints. ROOMS are small but met our needs.You have to pay for parking. Carpet was old and musty. THE location was awesome.You are within walking distance to many attractions.I would stay there again because of location.Genuine Hotels.com guest review
We stayed here a few years ago and loved the hotel although it was pricey, it was worth it. When I saw it listed on hotels.com, I immediately made a reservation (after checking rates through the hotel itself. Upon arrIvIng, we noticed the construction and painting of the beautiful wood we remembered from our first visit. The price was a steal this time […] but althoughwe paid half as much we were much less satisfied. The room we got was pretty small and the bathroom was tIny by modern day standards. Staff was friendly enough tho. Read moreGenuine Hotels.com guest review
The valet's were exceptional in helping out my son-in-law's low tire problem and instructions to a tire store.Genuine Hotels.com guest review
Although the lobby was under renovation, it was a great stay. very clean rooms, friendly and helpful staff, good breakfast. Close to all of the downtown attractions, restaurants and bars. Super comfortable beds. My only gripe was that the shower heads were not really made for someone over 6ft tall. All that being said, I would definitely stay here […] again. Read moreGenuine Hotels.com guest review
Reservation was not what was promised at time of reservation; hotel staff not willing to honor initial reservation unless could show written documentation. Beds were terrible, big depression in middle.Genuine Hotels.com guest review
"Great Stay. Thanks!!!"
We had a great time. Room was awesome. Everything went well. Would have highest marks for condition, but, they were repainting and remodeling some areas, which is fine. Thanks! We'll be back!Genuine Hotels.com guest review
My wife and i have been staying here for years and have no plans to stay anywhere else while in SA. Great staff, beautiful property!Genuine Hotels.com guest review
"BADLY in need of modernization and staff training."
Will not be repeated.more and more and more and more and moreGenuine Expedia guest review
Tubs rusty, rooms smelled weird, customer service not that great, front desk never answered phones,Genuine Hotels.com guest review
"Nice hotel close to river walk"
Over all experience was ok. The bed was soft and comfortable. Wish that the carpet was clean and spot free of big stains and the room didn't smell muggy.Genuine Expedia guest review
I was shocked to find out breakfast wasn't included in the rate. The bathrooms were antiquated. There was a 1 hour a day limit per room for use of their computers and you can't access their WI-FI from the room without a charge.Genuine Expedia guest review
Lovely hotel. The pool area could use some work. Enjoyable overall.Genuine Hotels.com guest review
"Comfortable & Great Location"
Nice and enjoyable. Room comfortable. Location was perfect to walk to all the major attractions. Fantastic look and feel to the hotel.Genuine Expedia guest review
Love to stay at this hotel. Always quiet and friendly staff. Location cannot be beat for the money.Genuine Hotels.com guest review
"Great Place to Stay, Highly Recommend!"
This is a GREAT hotel! We were treated wonderfully and could not have asked for more. Victoria at the front desk was tremendous! They have a concierge name Steve that is a LOT of help. Could not have asked for more! The location couldn't be better.Genuine Hotels.com guest review
The hotel is ok but not great for the price and with no good view either.Genuine Hotels.com guest review
There was construction going on in the lobby. They probably should renovate the rooms while they're at it...Genuine Hotels.com guest review
"Great location. Customer service lacking"
Our stay centered around a concert at the Magestic Theater which was wonderful. However, when we arrived there was only one valet parking attendant and no bellman to help with our luggage. Also, there was no printed information in the room regarding the river walk or surrounding attractions. No microwave and we had to ask for a refrigerator. The printed […] TV station guide was outdated. We had much difficulty locating desired channels. At 4 a.m. there was no satellite signal. Upon check-out there was no assistance available for luggage. The best part of our stay was the location. Read moreGenuine Hotels.com guest review
"The hotel at the Majestic Theater"
Great place so convenient to the theater and the River Walk. I will never stay anywhere else when we come to San Antonio.Genuine Expedia guest review
"Clean and comfortable"
Stayed for one night in a queen size room. A clean and comfortable stay. It is what I would expect for a hotel that has been refurbished over the years. A mix of old style and new decor. It appears that most of the rooms do not have much of a view so don't expect much there unless you ask for it special. The location is convenient and appealing. A short […] walk to the Riverwalk and the Alamo area. I will stay here again. Read moreGenuine Hotels.com guest review
"close to Riverwalk"
The hotel and the staff were very friendly!! My only complaints are there are no fridges in the rooms and we couldn't get the tv to work properly.Genuine Hotels.com guest review
"Close to riverwalk"
The hotel was very nice as far as the lobby but once you walked into the room the story changed. The carpets were dirty and the air conditioner kept freezing up. They did tell us that a part had been ordered.......?????!!!!! Why would a hotel this nice place us in a room that needed a part for the air conditioner to work properly. We also booked the […] room with 2 queen beds but when we got there they told me that we were booked in a room with 2 full size beds. They told me that there would be an extra $20.00 charge a night for a room with 2 queen beds. Overall the stay was not too bad and if we would have had a different room I think we would have be more pleased. We did order room service several times and found it to be very fast and reasonable. The nachos were awesome and only $10.00. The valet parking was also awesome and very fast. Read moreGenuine Expedia guest review
Staff was so nice, and rooms were so comfy and spacious! We will be back!!Genuine Hotels.com guest review
"Ok but very noise and beds are terrible"
Hotel was just ok. It is old but for the age it was ok. Bathrooms are very small but again ok. We were on the seventh floor and could hear everything all night long and it was LOUD so loud that we left to find another place to stay and lost money doing so but worth it. The beds look great but WARNING they OLD and HARD as a rock and the bed was like […] sleeping on sandpaper. Overall for the money do yourself a favor and book somewhere close for the same amount. The noise will drive you crazy. Read moreGenuine Expedia guest review
the only good thing about this hotel is that is close to the riverrwalk, but the hotel room was super dirty, the bedspreads were stained and the bathroom very dirty. disappointed all the way :(((((Genuine Expedia guest review
The entire hotel staff from check in to room service to restaurant were very friendly and quick to respond. They offered us a crib for our 7 mth old. They quickly fixed a bad cable connection. They offered more towels. The history and lobby area of the hotel are beautiful and peaceful. It is only 1 block from riverwalk and the parking across the street […] is cheap and easy. We will stay again. Read moreGenuine Hotels.com guest review
Overall, the quality was pretty good. The service was kind. The room we stayed in (general guest room with a queen sized bed), the bathroom was small. There was no internet, unless you paid for it. The real upside to it was the really comfy pillows.Genuine Hotels.com guest review
The hotel staff was great & had a great attitude and was very helpful in fixing problems. Unfortunately there were a lot of problems. During our 3 nights, we had to revisit front desk because of key cards to room not working. The tv was not picking up any channels. The entire floor had a musty smell immediately noticeable when stepping off elevator. […] Our room had the musty smell as well plus a strange mild sewer like odor in the bathroom. On the plus side, the concierge was very helpful and knowledgeable. The location is perfect if one can overlook the musty odors. Read moreGenuine Hotels.com guest review
The room was to small and kids www yelling in the hallways.Genuine Hotels.com guest review
"Disappointed and expensive!"
Hotel does not provide mini fridge, safety box, wireless etc...even the rate is high compared with others. For the first night we could not sleep at all, sounf proof was extremely bad. We clearly heard door knocking on the other rooms (thought it was for us hence we had to get up during at the night couple of times), people in other room shouting. The […] faucet in the bath tub did not funtion properly, water temperature was not contant during shower. Warbrobe was very small. Read moreGenuine Expedia guest review
Would like to know about cost of parking. Room had an odor.as well. Bathroom very crampted.Genuine Hotels.com guest review
"Gone WAY downhill!"
A/C wasn't working, they told me they would move me to another room, but failed to send a bellman to help, just the maintenance man with a new key. For a planned stay of two weeks, I had plenty to move. Very rude waiters, inconsistent service every which way. Was told that they were under new owners, these new owners need to wake up. Housekeeping is […] sloppy, had to get management more than once to help with various & numerous problems. The only positive thing about this hotel is one bartender and the location. But there are plenty of other hotels within this area. Avoid this one. Unless you want to wait almost an hour by the pool to be served a beer, or have to remind housekeeping to clean your room or be disgusted with the restrooms near the bar/restaurant, so many other complaints ... This place is in dire need of new management or owners that care about customer service and comfort for their guests. NOT worth the money. I have stayed here numerous times over the years and loved it, but it has gone WAY downhill! I hope they figure it out. But I will never stay there again. Read moreGenuine Expedia guest review
"Close to the Alamo and Riverwalk"
We had a pleasant stay. It is definitely close to all the downtown action. It is a very short walk to the Alamo and Riverwalk. There were so many great restaurants within walking distance it was hard to get everyone to agree on where to eat, but no matter where we ended up the food was great. We loved staying here and I really enjoyed seeing all the […] old pictures and reading the stories about the history of the hotel. The history behind this hotel made the tiny bathroom the four of us had to share more bearable. We asked for a roll out bed so our two teenagers didn't have to share a bed and one was brought to our room free of charge within minutes. The beds were comfy (even the roll out), the room was clean and really our only complaint was that the bathroom was small. The staff was friendly and helpful. The free printing and internet in the guest computer areas was nice for printing out directions to all the sights we wanted to visit. This is a beautiful historic hotel and we would definitely stay here again. Read moreGenuine Expedia guest review
This hotel is one of the prettiest hotels in San Antonio. My husband took me for a birthday weekend visit. The room was a bit small, but very cozy and comfortable. We really enjoyed our stay.Genuine Expedia guest review
"great comfortable stay"
I thought this hotel was great. Everyone here was VERY helpful and very nice!!! My friend and I had come back from walking the riverwalk area and wanted some water before we went up to the room. The store was under construction and he advised he might have some water in back. He came back with 2 bottles of water for us. He was extremely nice. just a […] very great experience. We had breakfast at the buffet the next morning and it was delicious and again the service was great! everyone was very friendly. Very great stay and I would recommend this hotel to anyone! the room was very clean and comfortable! Read moreGenuine Hotels.com guest review
all good - very nice.Genuine Hotels.com guest review
"Great location to Riverwalk and Alamo"
When we arrived on a weekday we asked the parking attendant on pricing. He was honest and mentioned that their lot is a valet lot and cost $28 with in/out access. He said you can park across the street at a public parking lot for $9 for the day which is what we did. You are only 3 blocks from the Riverwalk and Alamo which is really nice. The boat tour […] is worth the $8.50 as it informs of you of the history. Read moreGenuine Hotels.com guest review
"Won't be returning"
Extremely small room. Bathroom was so small you could barely get the door closed because it was so tight in there with the shower & toilet. The sink/vanity counter was dirty. The faucet had a hair stuck on it. Gross. Will not be returning or recommending this hotel to family & friends.Genuine Expedia guest review
The hotel itself was fine . Amenities were fine, the room was spacious, amd the beds were comfortable. However, the bathroom area in particular was cramped for our party of four people. We've seen others praise the Gunter Bakery for breakfast, but it struck us as pretty ordinary and understaffed. I'd have breakfast elsewhere if doing it again. We only […] stayed one night, so this was tolerable. It was one block from the Riverwalk, about four blocks from the Alamo, around a mile walk from El Mercado, and generally well located. Read moreGenuine Hotels.com guest review
Just be prepared to pay extra for parking. We parked across street for a lot cheaper rateGenuine Hotels.com guest review
"Close to RIver Walk"
The location was very convenient to a lot of sites downtown. The hotel was clean and the service was great. I would definitely book with this hotel again.Genuine Hotels.com guest review
My mom and my nieces loved their stay, the only negative comment was the size of the restroom (small)Genuine Hotels.com guest review
loud noise outside room, maybe a/c unit for hotel ran non stop frige in room would have been niceGenuine Expedia guest review
"Sheraton Gunter Hotel"
Bathroom is too small to my likings. Don't have room to do much. One of the bathroom bar soaps had mold in it. Looked very old. Other than that, I have no issues. Staff was exceptional-very kind and considerate. Hotel is located in heart of downtown San Antonio which is great.Genuine Expedia guest review
Service, room and location were top notch. Only complaint is the street noise from the delivery trucks in the morning but nothing the hotel can do about this.Genuine Hotels.com guest review
"Independence Day Weekend"
The hotel is dated, full of character and charming. Very excellent location, walking distance to the river walk. Small roomGenuine Expedia guest review
The last time I stayed at the Hotel was about 45 years ago, as a 12 year old then I was impressed. I generally gravitate to older hotels when I travel and was not disappointed. The charm and character remains intact with the modest upgrades through out the years just to keep up with the times. It was a short stay and did not have time to dine, check […] out the bar or the pool. I will stay there the next time business brings me back in the area. The street noise level was high, they even give you ear plugs which I found amusing. I never had that offered before. Stay on the upper floors if possible Read moreGenuine Expedia guest review
"Good and bad"
Our room was very small and had a view of nothing in spite of being on the 12th floor. But it was also quiet and comfortable. The room was never made up during our stay, which was disappointing, but otherwise the staff there was great and we had very positive experiences at check-in and also at the club lounge. We were really glad to have that lounge […] at our disposal because the rest of the common space in the lobby and on the 2nd floor was overrun by various tour groups wearing matching T-shirts. There must have been at least a half dozen during our brief stay and they were gathered with all their stuff in groups everywhere. It actually made simple tasks like getting from the elevator to the sidewalk a challenge at times. The parking and Internet fees are too high, but we found alternative options to avoid them. One thing I have no complaint about is the location... close to the beautiful Riverwalk, the Alamo and everything else that might be on your agenda. I guess that's why so many groups were staying there. I wouldnt recommend this hotel for an event or a function or even a long-term stay. But if you're going to spend your days out and about and just need a place to crash at the end of the day, this hotel is a great choice. Read moreGenuine Hotels.com guest review
"Nice hotel close to the touristic area"
The experience was excellent. San Antonio is a place you must visit.Genuine Expedia guest review
"Great location, but you don't get you you pay for"
Very close walking distance to the river walk and alamo, but it's very expensive and doesn't seem to include anything. The room was small and not sound proof at all, you could hear traffic noise all night long as well as anytime a neighbor flushed or ran the water. They only had valet parking ($30 a day) for the hotel (the other option was to park at […] a city lot and pay by the day to have it sitting in a lot somewhere unmonitored. No free wi fi in the rooms, even the bottles of water in the rooms were two dollars each. It was clean and neat enough, but it's age shows. Read moreGenuine Expedia guest review
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