Hotel was very nice. Overall would recommend it though the bed was hard as a rock & the pillows left something to be desired.Genuine Hotels.com guest review
"Nice place to stay"
I was on an overnight business stay and read the favorable reviews, written previously on this hotel, before selecting it for the night. The majority of the reviews were favorable and they were correct. Overall - this hotel was an A+. The staff was very friendly, the room was clean and comfortable, and it was located close to many restaurants. I am […] not in this area very much at all - but will remember this Sleep Inn and will definitely stay here again ! Read moreGenuine Hotels.com guest review
"Great Price for a nice room"
My overall experience was good. It was apparent that it was an older hotel they are trying to refurbish. Details are what make a great stay right? the pictures and headboard looked like they were hung by someone who was either drunk or had a total imbalance in their visual acuity. Silk plants in the stairwell were dirty and should have been thrown out […] years ago. Nice breakfast area and my room was clean. They need to throw out the old sticky bathmat in the bottom of the tub. The worst part of my stay however, was the painter on the roof (3rd floor) removing tape from the outside of the window looking into my room when I stepped out of the shower!! I wished that someone at the front desk would have told me they would be working up there...I would have shut my drapes! When I told the front desk clerk, all he said was "I'm sure it was no big deal." Details. Read moreGenuine Hotels.com guest review
"Nice hotel but noisy"
It's a pretty small hotel as far as hotels go. The one night we were there we had toddler Olympic runners above us and a polka band across the hall. Around 8 pm there was a meeting of some sort outside our door for 30 minutes and we heard every word. Every time someone went down the hall we heard them, their keys jingling, their phone conversation, […] etc. eventually it calmed down and the room was fine. The hotel looks very clean and the bed was great for a night's sleep! Read moreGenuine Hotels.com guest review
"would not recommend"
I was disappointed with this hotel. We were informed upon checkin that the hot tub was being remodeled, i would not have stayed here if I had known this. The pool was cold and the kids only swam about 10 minutes. It appears that they are trying to remodel but the repair work is very obvious, for example badly patched holes and a round toilet seat on […] an oval toilet. I will not stay here again. Read moreGenuine Hotels.com guest review
"Not a great hotel"
The night shift worker was rude and didn't do her job she talk on the phone the hole time. The hot tub looked like it was not clean in a week or longer. The room we had was dirty and there was sticky stuff on the carpet in 4 different spots. I will never go to this hotel again.Genuine Expedia guest review
I stayed at the hotel before flying out the next morning. The staff was friendly and very helpful.Genuine Expedia guest review
It is obvious that they are renovating the hotel, but they are concentrating so much on the big stuff that they are over looking the small stuff. Also the pool was very very cold and I had my children with me and they wanted to swim and when they found out how cold it was they were upset they couldn't play. The room was a bit small for two beds...and […] there was inky a stand up shower which again was not helpful with two small children. The front desk clerks were super nice and up beat and willing to assist. The breakfast in the AM was okay. Nothing to write home about....could have been better but certainly could have been worse. The location wasn't bad.....just odd because it was away from where other hotels were located. Read moreGenuine Hotels.com guest review
We recently stayed at this hotel for one night, and were very disappointed. We are a family of four with two children ages 5 and 11, and stayed in a double queen room. Our room was not clean and ready for us when we checked in at 5pm. They did send someone up to clean the room right away when we arrived. The hotel was completely booked to capacity, […] and they did not have adequate staff to meet the guests needs. There was no place to park, so we had to park in another business's parking lot. The pool was freezing cold. The hot tub was barely warm, and when we stopped the next morning to retrieve a life jacket we had misplaced, the water was brown. The pool area was over run by unsupervised children. We were on the second floor and at 11:30 at night there were cheerleaders practicing their jumps on the third floor. We called the front desk so they could address it, but the problem continued. Any one of those things would not have been a big deal, but overall it was not a good experience. If I had to do it over again I would choose another hotel. Read moreGenuine Expedia guest review
Clean room, nice breakfast, good value! Pool & hot tub looked great; wish I would've brought a swimsuit!Genuine Expedia guest review
"It was okay."
Everything was worn. It wasn't dirty, just not one of the better places we have stayed lately.Genuine Hotels.com guest review
The room was dirty and full of pet dander, the pool wasn't working, not what we expected.Genuine Hotels.com guest review
"Christmas Stop Over"
WE checked in on Christmas night, and used the shuttle service and parking to get to and from the airport. On our return, I called the motel and the shuttle picked us up 10 minutes later. Excellent!Genuine Expedia guest review
I have stayed at Sleep Inn before and it was pretty nice. This hotel was not! Shabby walls in hallways and rooms. Security doors at side entrances not locked. Lots of smokers outside front door - polluting the air in and out Many long term residents in breakfast room. TV blaring on both mornings. Food barely edible on one morning - rubber like scrabbled […] eggs People who remove food do not wait a second after 9:30 to end breakfast - even when we were in line for toaster. Never Again. Read moreGenuine Expedia guest review
"The best service, quality & friendly staff #10!!!!"
The staff went out of their way to provide the best quality service!!! They went out of their way to provide me with help to & from airport, meetings & hospital!! I have traveled extensively and was provided the best quality care!! I would recommend to ANY friends or corporate staff if called!!! Excellent service beyond what was expected!!Genuine Expedia guest review
"Average hotel , not the cleanesthallways"
I stayed one night at Sleep Inn and am glad it was only one night. It was not the worst hotel by any means, but I was disappointed in the cleanliness of the hallways. The room itself was clean and comfortable, but the hallways to the room were not the cleanest and could have used a vacuuming. The pool was out of service when I was there which was another […] reason I was disappointed. The free breakfast in the morning was average and the "business center" was just a computer in the main lobby, no privacy. Would not stay here again unless I absolutely had to. Read moreGenuine Expedia guest review
"NICE, A LITTLE DIRTY"
LITTLE DIRTY IN THE BATHROOM SHOWER AND POOL CLOSEDGenuine Expedia guest review
"Communication of repair work"
Stay was good, but when the pounding began the next morning at 8:30 a.m. I was not prepared for that. I was not informed that their would be repairs done in the pool area and that wall bumped up to the wall in our room next to bed. I would have preferred that I was told that when I checked in. I mentioned it when I checked out, but nothing they could […] do for us as we booked 3rd party vs direct. I suggested they tell customers when they are aware of repair work as contractors don't always do as they are told or start when they are supposed to. I was hoping for some discount or discount on future stay but nothing. Read moreGenuine Hotels.com guest review
"Will be good when remodeling construction complete"
Hotel ok, unfortunately under construction upgrade so evaluation is difficult. Very dusty and noisy in lobby area and breakfast area, and as a result, poor breakfast conditions.Genuine Expedia guest review
"low cost, great stay!"
Newly remodeled and still small construction projects tell you that they are making this hotel even nicer. it was a great deal. Dinner reception, cookies, coffee, hot breakfast, pool and hot tub. Large showers and quiet rooms. Would definitely stay again next time in town. Staff was very friendly. Only thing was that they said they wouldn't put the […] salad out for the dinner reception because they didn't have dressing. There's stores around the corner. Read moreGenuine Hotels.com guest review
The Sleep Inn was overall a pleasing experience. My only complaint is with you, Expedia. I found out the room rate at the Sleep Inn was $65.00. I paid you $85.00. I find that you charging $20.00 is to much!Genuine Expedia guest review
I've stayed in a hotel down the street and it was in much better shape...this hotel had dirty carpet in room.Genuine Expedia guest review
I've had my fair share of bad stays during quick business trips, but this one was awesome. I checked in really late (after midnight) and I was in my room within 5 mins. the hair dryer in my room was broken and within 5 mins the problem was fixed. complimentary breakfast was great, and we all know the free ones are usually less than stellar. room was […] clean. sheets were clean. cozy. I'll be staying there again in a couple weeks when I return. Read moreGenuine Hotels.com guest review
"Great Stay - Not so great night staff"
The hotel was beautiful, comfortable and very accommodating, except for the night desk clerk, he was rude. When asked for more tea he grudgingly stated "Isn't that tea right over there?" and pointed to the breakfast room. We also asked for an extra towel and an extra pillow, the kids had been swimming and did not have enough towels in the room to shower […] afterward, the extra pillow was for my husband who has sleep apnea, normally I would not worry about it but his rude demeanor was unnecessary. He brought us an extra towel but did not bring the pillow and I was not about to ask anything more considering the attitude he gave when we asked about the other items. Read moreGenuine Hotels.com guest review
We didn't check in until about 11pm and left early the next morning . Room was nice, comfortable bed. Breakfast was the typical bagels, waffles and such. Walked by the pool and it looked nice. We would stay again. Close to the airport.Genuine Expedia guest review
"Nice close to shopping. Easy to get around."
Arrived early and was able to check right in. Went to hot tub and our finger's had bluish grey on them discovered that the paint or something they used on the seating ledge came off on the skin. Daughter also had it on her lower back. Low on pool towels had ask for new ones.Genuine Expedia guest review
"Convenient location and very nice accommodations."
had a nice stay and check out time is noon so plenty of time for breakfast and cleaning up to prepare for rest of trip.Genuine Expedia guest review
"Absolutely great place to stay"
The complimentary food was great, the complimentary internet was fast, and the room was clean and spacious. There were amenities I didn't use, but what I did use, I was impressed with.Genuine Hotels.com guest review
"good to go"
Outside of a reservation snafu - our stay was good. Nice accommodations for the price.Genuine Hotels.com guest review
"Great quick getaway location"
At this hotel they cleaned my room and made my bed everyday and not once did I need to ask for towels. A lot of times if you stay multiple days they don't touch your room. I loved the experience and would recommend it to anyone..Genuine Hotels.com guest review
Hotel was very nice. We were very surprised when we arrived to a free dinner buffet served during the week. Breakfast was also very nice with eggs and sausage. The staff was very nice. I would stay here again.Genuine Hotels.com guest review
Everything was ok till bed time. Has we pulled the top sheets on one of the bed's you can clearly tell the sheets were never changed. Center of sheet had a very old stain of blood has if the maid saw it but refused to change it. Calyces also appeared to be near the pillow. I called the front desk and changed the linen myself. Other than that stay was […] ok... Read moreGenuine Expedia guest review
Room was clean, hotel overall was not, pool area looked grimy needs some upkeep cleaning. What was the white powdery substance at the room door entrances, made me think about bedbugs. Breakfast was inedible. Location was great, very close to restaurants and mall.Genuine Hotels.com guest review
"Great value for money"
We stayed here for a night and thought it was great hotel for the money we were paying. Part of the hotel was under renovation and hence there was a bit of dust in the lobby but management was mindful of that and have pasted their "REGRET" on every nook and corner. The room was comfortable and had just enough space. However, they had wash basin separate […] from the bathroom which was a bit un-easy. The bathroom was compact but it could have been little more specious. Breakfast was good and they have all kinds of variety for everyone. Both me & my wife are vegetarians and we were happy to see that there were many options for us !!! Overall, I was happy about my experience and would definitely stay there next time. Read moreGenuine Expedia guest review
I was not crazy about the hotel - it was not very modernGenuine Expedia guest review
"Great place to stay"
The staff taking care of the food preparation/breakfast was really nice. She took care of all our needs. Super lady.Genuine Expedia guest review
My stay at this location was terrible. Pool area was to be closed at 11 and yet there were people in there being overly loud and obnoxious until 2:30 AM each night. My room was not cleaned until my second day of the trip (I didn't leave the do not disturb or anything out and was out of my room at 9am the day it wasn't cleaned). The staff didn't care […] at all if you made any sort of complaint. Instead of trying to remedy the situation they would simply pass on the GM's business card and tell you to email them. I will never stay at this location again. Read moreGenuine Hotels.com guest review
We've stayed here before and will stay here again. Always satisfied with the staff and the nice rooms. One of our favorite things is the adult only swim time in the pool at 11pm.Genuine Hotels.com guest review
Don't let the new painting fool you. The building is very old and run down. The furniture and decorations in the room were nice and new, but it did not make up for the condition of the structure. The bedding was dirty with fresh spots (not stains). I would never use the pool. It looked like there was a greasy layer on top swirling around. Breakfast […] was decent. Read moreGenuine Hotels.com guest review
"Better than expected for the price"
We were in town for a college visit and didn't want to spend a fortune. The room was clean, comfortable and very nicely decorated. Breakfast was good - omelettes, sausage, waffles in addition to the typical pastries and cold foods. Staff was very friendly. The bathroom had a shower but no bathtub - that was fine for myself and my teen child, but might […] not be great for families with very small children (maybe a suite would have a tub?). I was pleasantly surprised by the quality of the hotel for the price. Read moreGenuine Hotels.com guest review
Good weekend getaway for me and the boyfriend. Room was a bit small but the bed was nice and comfy. Huge tv abs breakfast was great in the morning.Genuine Expedia guest review
"Sleep Inn Grand Rapids"
we wanted to use the hot tub, but it wasn't hot....that was the only thing wrong. the pillows could have been a little plumper, too, but we didn't bother to ask for new ones, so I shouldn't be complaining. everything very clean. great TV. adequate breakfast choices.Genuine Expedia guest review
"Clean and affordable"
Staff was nice, hotel clean, comfortable bed, mostly updated. Standup shower no tub, shower leaked. Free breakfast wasn't very good but we would stay here again.Genuine Hotels.com guest review
The hotel was clean and comfortable. The hotel description indicated they had just done a total remodel -- no way.Genuine Expedia guest review
Room and hotel were both great except the microwave at 4 am started beeping for no reason so I had to stumble through the dark and unplug it wasn't to happy since I had only got to sleep at 2 and had to be up at 7Genuine Hotels.com guest review
"Great night stay for the great price"
The overall stay was very enjoyable. We did enjoy a nice "Happy Hour" dinner and the breakfast was good too. I loved having a fridge in the room. The only thing was that the microwave wasn't really working, but the maintenance person took care of it immediately. The service was great, the pool was clean, and it was the best stay for our money! I would […] definitely come back! Read moreGenuine Hotels.com guest review
"The hotel was in a great spot"
It was a nice place to stay. It is close to many things. The people were very friendly, breakfast was great, and the rooms were very clean. The only downside was that the pool had too much chlorine in it. I would not have any problem having my family stay there again.Genuine Hotels.com guest review
"Nice staff and cute rooms"
Loved the decor! Cute lobby and rooms! Breakfast was good, however...they never refilled the coffee often enough. The decaf was the first gone, but no one refilled that or the other 2 regulars.Genuine Hotels.com guest review
"Love the Sleep Inn"
This is the second time I have stayed at a Sleep Inn. First time was in Seiverville Tennesse and the second in Grand Rapids. The rooms are very clean, the bed are very comfortable...and the bedding is so great I actually went home and have been shopping for something similiar! Nice and quiet as well. Staff is friendly and helpful too. It is a very pleasant […] place to stay...would stay again for sure! Read moreGenuine Hotels.com guest review
The furniture was too large for the room, leaving very little space to move around. Felt cramped. However, the evening snack was a very welcomed surprize.Genuine Hotels.com guest review
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