"Lake effect snow visit in Grand Rapids!"
The room was very clean and comfortable. It took awhile for the heat to catch up with the frigid temps outside but once it did it was warm and comfortable. My only suggestion would be to set the heat on a warm setting before the guest arrives. But all in all, a real nice stay and will book here again for future business trips.Genuine Hotels.com guest review
Good room, especially for the price. Used fitness center, which was ok, pool and spa, nice. Breakfast was good. Staff was very pleasant and helpful.Genuine Hotels.com guest review
"Decent place to stay"
Hotel was in pretty good shape. Right in town, easy to find. Staff was friendly. Tiffany was especially helpful with a personal issue I had. Bed was not the most comfortable but overall it was a clean, decent place to stay.Genuine Hotels.com guest review
"Amazed at the service and amenities for the price!"
I have to say... I was not expecting what we got for the price range. I was in the area for an interview and my wife and I were trying to find something cheap but decent. We ended up with cheap and 5-star treatment. The entire hotel was clean and the staff was above and beyond. The only con was that (humorously) the shampoo smelled oddly like a urinal […] cake. I hope they opt for different shampoo in the future, or I'll bring my own. My wife questioned where I'd had my head after I took a shower. Breakfast was fantastic-- two waffle makers (so you're not waiting), sausage, eggs, cereal, bagels, muffins, various juices, etc. We arrived to breakfast a little late and the lady that was cleaning up the breakfast turned the juice machines back on for us until we were finished. Awesome service! On top of that they even served dinner for free! They don't advertise it as far as I can see, and I think they may only do it during the week... but it was nice. Kielbasa and sauerkraut with salad. Cheap but delicious. Anyway, definitely recommend! Read moreGenuine Hotels.com guest review
We enjoyed our stay and had a great time at the pool and hot tub area. It was clean and the people were friendly. We would come back again.Genuine Hotels.com guest review
"Good price in nice area"
Clean room Good serviceGenuine Hotels.com guest review
The first thing I noticed on entering the room was the terrible chemical smell which apparently was the housekeepers air freshener. I had to open the windows all night and keep the fan on, even though it was cold to try to get the smell out. By morning I had a headache. If you are sensitive to smells avoid. The window did not have a proper shade, just […] a thin lacey white curtain which let the light in all night. Other than that the room was fine. Read moreGenuine Expedia guest review
"It was close to everything and very affordable!!"
We were very surprised to see how close it was to everything, especially the mall. It was clean, the gals at the front desk were friendly, and it was very modern. We loved it!!!!Genuine Expedia guest review
Six friends came together to enjoy each other's company and go to Art Prize. The hotel was very convenient close to downtown, restrauants and free way. We especially enjoyed the hot tub and pool as it was very clean and the right temperature. The breakfast was great with lots of choices. We also liked the popcorn! All in all it was a good experience […] and I would recommend it to others. Read moreGenuine Expedia guest review
we only stayed one night here, but it was great. The room was clean and the bed was comfy. I'd absolutely recommend this hotel to a family member or friend who was traveling in the area. The breakfast was okay, your typical continental affair, and the staff was super nice.Genuine Expedia guest review
"Close to the Airport"
I needed to pick up a family member at the airport at 11:30pm. This hotel was the best choice for convenience to the airport. Room was clean, staff was very helpful. Hotel is older so there are some signs of wear, but very comfortable. I would stay here again.Genuine Expedia guest review
"staff was friendly and helpful"
pool was not available for use and the shower door would not stay closed,Genuine Expedia guest review
"A Nice Time in Grand Rapids"
Pleasantly surprised. Comfortable and quiet room. Room was clean but hallway not so much however it was a weekend. Full size bed was okay but a queen would have been nicer. AC was efficient and internet speed was better than average. Breakfast was typical hotel food edible although nothing to write home about. Pool chemicals were overwhelming for me […] and couldn't stay in the pool area. Overall not a bad experience and will keep in mind when in this area next. Read moreGenuine Hotels.com guest review
"Close to the airport"
Staff was very friendly and nice. Shower was the newest thing in our room which was very nice. Carpet was old and damp which made it unpleasant to walk on. It served the purpose for what we needed.Genuine Expedia guest review
Remote to TV broken. Toilet paper holder broken. Shower door would not close without prying it up to fit in track. Loud guests in hallway with kids running up and down. Door to outside parking lot on side of building would not lock. I guess for the price it is what I would have expected. Next time I will opt for a nicer place and pay the money for […] it. Read moreGenuine Expedia guest review
Hotel was very nice. Overall would recommend it though the bed was hard as a rock & the pillows left something to be desired.Genuine Hotels.com guest review
"Nice place to stay"
I was on an overnight business stay and read the favorable reviews, written previously on this hotel, before selecting it for the night. The majority of the reviews were favorable and they were correct. Overall - this hotel was an A+. The staff was very friendly, the room was clean and comfortable, and it was located close to many restaurants. I am […] not in this area very much at all - but will remember this Sleep Inn and will definitely stay here again ! Read moreGenuine Hotels.com guest review
WHEN I BOOKED THE ROOM I WAS TOLD THERE WAS AN INDOOR POOL AND THAT WAS THE ONLY REASON I PICKED THIS HOTEL. THE POOL WAS CLOSED DUE TO PAINTING. ASKED IF I COULD GET A REFUND AND STAY ELESWHERE, WAS TOLD NO I WOULD STILL BE CHARGED FOR THE ROOM. THERE WERE DOGS BARKING MORNING AND NIGHT. I PAID FOR 2-NIGHTS BUT LEFT AFTER 1. ASKED IF I COULD GET THE […] SECOND DAY REFUNDED AND WAS TOLD NO. DEFINITELY WOULD NOT STAY HERE AGAIN OR RECOMMOND TO ANYONE. Read moreGenuine Expedia guest review
quiet place. typical Sleep Inn...they are all similar.Genuine Expedia guest review
"Great Price for a nice room"
My overall experience was good. It was apparent that it was an older hotel they are trying to refurbish. Details are what make a great stay right? the pictures and headboard looked like they were hung by someone who was either drunk or had a total imbalance in their visual acuity. Silk plants in the stairwell were dirty and should have been thrown out […] years ago. Nice breakfast area and my room was clean. They need to throw out the old sticky bathmat in the bottom of the tub. The worst part of my stay however, was the painter on the roof (3rd floor) removing tape from the outside of the window looking into my room when I stepped out of the shower!! I wished that someone at the front desk would have told me they would be working up there...I would have shut my drapes! When I told the front desk clerk, all he said was "I'm sure it was no big deal." Details. Read moreGenuine Hotels.com guest review
"Nice hotel but noisy"
It's a pretty small hotel as far as hotels go. The one night we were there we had toddler Olympic runners above us and a polka band across the hall. Around 8 pm there was a meeting of some sort outside our door for 30 minutes and we heard every word. Every time someone went down the hall we heard them, their keys jingling, their phone conversation, […] etc. eventually it calmed down and the room was fine. The hotel looks very clean and the bed was great for a night's sleep! Read moreGenuine Hotels.com guest review
"would not recommend"
I was disappointed with this hotel. We were informed upon checkin that the hot tub was being remodeled, i would not have stayed here if I had known this. The pool was cold and the kids only swam about 10 minutes. It appears that they are trying to remodel but the repair work is very obvious, for example badly patched holes and a round toilet seat on […] an oval toilet. I will not stay here again. Read moreGenuine Hotels.com guest review
"Not a great hotel"
The night shift worker was rude and didn't do her job she talk on the phone the hole time. The hot tub looked like it was not clean in a week or longer. The room we had was dirty and there was sticky stuff on the carpet in 4 different spots. I will never go to this hotel again.Genuine Expedia guest review
I stayed at the hotel before flying out the next morning. The staff was friendly and very helpful.Genuine Expedia guest review
It is obvious that they are renovating the hotel, but they are concentrating so much on the big stuff that they are over looking the small stuff. Also the pool was very very cold and I had my children with me and they wanted to swim and when they found out how cold it was they were upset they couldn't play. The room was a bit small for two beds...and […] there was inky a stand up shower which again was not helpful with two small children. The front desk clerks were super nice and up beat and willing to assist. The breakfast in the AM was okay. Nothing to write home about....could have been better but certainly could have been worse. The location wasn't bad.....just odd because it was away from where other hotels were located. Read moreGenuine Hotels.com guest review
We recently stayed at this hotel for one night, and were very disappointed. We are a family of four with two children ages 5 and 11, and stayed in a double queen room. Our room was not clean and ready for us when we checked in at 5pm. They did send someone up to clean the room right away when we arrived. The hotel was completely booked to capacity, […] and they did not have adequate staff to meet the guests needs. There was no place to park, so we had to park in another business's parking lot. The pool was freezing cold. The hot tub was barely warm, and when we stopped the next morning to retrieve a life jacket we had misplaced, the water was brown. The pool area was over run by unsupervised children. We were on the second floor and at 11:30 at night there were cheerleaders practicing their jumps on the third floor. We called the front desk so they could address it, but the problem continued. Any one of those things would not have been a big deal, but overall it was not a good experience. If I had to do it over again I would choose another hotel. Read moreGenuine Expedia guest review
Clean room, nice breakfast, good value! Pool & hot tub looked great; wish I would've brought a swimsuit!Genuine Expedia guest review
"It was okay."
Everything was worn. It wasn't dirty, just not one of the better places we have stayed lately.Genuine Hotels.com guest review
The room was dirty and full of pet dander, the pool wasn't working, not what we expected.Genuine Hotels.com guest review
"Christmas Stop Over"
WE checked in on Christmas night, and used the shuttle service and parking to get to and from the airport. On our return, I called the motel and the shuttle picked us up 10 minutes later. Excellent!Genuine Expedia guest review
I have stayed at Sleep Inn before and it was pretty nice. This hotel was not! Shabby walls in hallways and rooms. Security doors at side entrances not locked. Lots of smokers outside front door - polluting the air in and out Many long term residents in breakfast room. TV blaring on both mornings. Food barely edible on one morning - rubber like scrabbled […] eggs People who remove food do not wait a second after 9:30 to end breakfast - even when we were in line for toaster. Never Again. Read moreGenuine Expedia guest review
"The best service, quality & friendly staff #10!!!!"
The staff went out of their way to provide the best quality service!!! They went out of their way to provide me with help to & from airport, meetings & hospital!! I have traveled extensively and was provided the best quality care!! I would recommend to ANY friends or corporate staff if called!!! Excellent service beyond what was expected!!Genuine Expedia guest review
"Average hotel , not the cleanesthallways"
I stayed one night at Sleep Inn and am glad it was only one night. It was not the worst hotel by any means, but I was disappointed in the cleanliness of the hallways. The room itself was clean and comfortable, but the hallways to the room were not the cleanest and could have used a vacuuming. The pool was out of service when I was there which was another […] reason I was disappointed. The free breakfast in the morning was average and the "business center" was just a computer in the main lobby, no privacy. Would not stay here again unless I absolutely had to. Read moreGenuine Expedia guest review
"NICE, A LITTLE DIRTY"
LITTLE DIRTY IN THE BATHROOM SHOWER AND POOL CLOSEDGenuine Expedia guest review
"Communication of repair work"
Stay was good, but when the pounding began the next morning at 8:30 a.m. I was not prepared for that. I was not informed that their would be repairs done in the pool area and that wall bumped up to the wall in our room next to bed. I would have preferred that I was told that when I checked in. I mentioned it when I checked out, but nothing they could […] do for us as we booked 3rd party vs direct. I suggested they tell customers when they are aware of repair work as contractors don't always do as they are told or start when they are supposed to. I was hoping for some discount or discount on future stay but nothing. Read moreGenuine Hotels.com guest review
"Will be good when remodeling construction complete"
Hotel ok, unfortunately under construction upgrade so evaluation is difficult. Very dusty and noisy in lobby area and breakfast area, and as a result, poor breakfast conditions.Genuine Expedia guest review
"low cost, great stay!"
Newly remodeled and still small construction projects tell you that they are making this hotel even nicer. it was a great deal. Dinner reception, cookies, coffee, hot breakfast, pool and hot tub. Large showers and quiet rooms. Would definitely stay again next time in town. Staff was very friendly. Only thing was that they said they wouldn't put the […] salad out for the dinner reception because they didn't have dressing. There's stores around the corner. Read moreGenuine Hotels.com guest review
The Sleep Inn was overall a pleasing experience. My only complaint is with you, Expedia. I found out the room rate at the Sleep Inn was $65.00. I paid you $85.00. I find that you charging $20.00 is to much!Genuine Expedia guest review
I've stayed in a hotel down the street and it was in much better shape...this hotel had dirty carpet in room.Genuine Expedia guest review
I've had my fair share of bad stays during quick business trips, but this one was awesome. I checked in really late (after midnight) and I was in my room within 5 mins. the hair dryer in my room was broken and within 5 mins the problem was fixed. complimentary breakfast was great, and we all know the free ones are usually less than stellar. room was […] clean. sheets were clean. cozy. I'll be staying there again in a couple weeks when I return. Read moreGenuine Hotels.com guest review
"Great Stay - Not so great night staff"
The hotel was beautiful, comfortable and very accommodating, except for the night desk clerk, he was rude. When asked for more tea he grudgingly stated "Isn't that tea right over there?" and pointed to the breakfast room. We also asked for an extra towel and an extra pillow, the kids had been swimming and did not have enough towels in the room to shower […] afterward, the extra pillow was for my husband who has sleep apnea, normally I would not worry about it but his rude demeanor was unnecessary. He brought us an extra towel but did not bring the pillow and I was not about to ask anything more considering the attitude he gave when we asked about the other items. Read moreGenuine Hotels.com guest review
We didn't check in until about 11pm and left early the next morning . Room was nice, comfortable bed. Breakfast was the typical bagels, waffles and such. Walked by the pool and it looked nice. We would stay again. Close to the airport.Genuine Expedia guest review
"Nice close to shopping. Easy to get around."
Arrived early and was able to check right in. Went to hot tub and our finger's had bluish grey on them discovered that the paint or something they used on the seating ledge came off on the skin. Daughter also had it on her lower back. Low on pool towels had ask for new ones.Genuine Expedia guest review
"Convenient location and very nice accommodations."
had a nice stay and check out time is noon so plenty of time for breakfast and cleaning up to prepare for rest of trip.Genuine Expedia guest review
"Absolutely great place to stay"
The complimentary food was great, the complimentary internet was fast, and the room was clean and spacious. There were amenities I didn't use, but what I did use, I was impressed with.Genuine Hotels.com guest review
"good to go"
Outside of a reservation snafu - our stay was good. Nice accommodations for the price.Genuine Hotels.com guest review
"Great quick getaway location"
At this hotel they cleaned my room and made my bed everyday and not once did I need to ask for towels. A lot of times if you stay multiple days they don't touch your room. I loved the experience and would recommend it to anyone..Genuine Hotels.com guest review
Hotel was very nice. We were very surprised when we arrived to a free dinner buffet served during the week. Breakfast was also very nice with eggs and sausage. The staff was very nice. I would stay here again.Genuine Hotels.com guest review
Everything was ok till bed time. Has we pulled the top sheets on one of the bed's you can clearly tell the sheets were never changed. Center of sheet had a very old stain of blood has if the maid saw it but refused to change it. Calyces also appeared to be near the pillow. I called the front desk and changed the linen myself. Other than that stay was […] ok... Read moreGenuine Expedia guest review
Room was clean, hotel overall was not, pool area looked grimy needs some upkeep cleaning. What was the white powdery substance at the room door entrances, made me think about bedbugs. Breakfast was inedible. Location was great, very close to restaurants and mall.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )