The furniture was too large for the room, leaving very little space to move around. Felt cramped. However, the evening snack was a very welcomed surprize.Genuine Hotels.com guest review
Nice breakfast.Genuine Hotels.com guest review
"close to airport"
We had extremely noisy people in the next room when we called to complain at 1:30 a.m. (had to catch a flight at 4:30 a.m. the front desk did handle the problem). The worst part about the stay was our driver who took us to the airport came back to sleep and got up for breakfast and the lady could NOT keep up with the food. Everything was empty after […] many attempts to get breakfast so instead of making sure all the guest waiting got breakfast she up and closes the breakfast. I doubt I will stay there again. Read moreGenuine Hotels.com guest review
Never been to Sleep Inn & Suites, I was pleased with the layout of the room the beds and pillows are awesome for the price. Wish i could have stay more longer.Genuine Expedia guest review
"Cheaper than surrounding hotels"
The cost was great. The top of the shower had mildew on it. Three times I had to ask the front desk for more pool towels. Once, I was told that they were all in the dryer. We booked the room for 4 people, but only had towel sets for 3.Genuine Hotels.com guest review
Good stay--quiet overall. My wife and I had stayed there several years ago, and it appeared to be in a little better condition. It looks like it was really nice, then fell into disrepair, then is being slowly rehabilitated again. The pool was nice, nice wood flooring in spots in the hallway.Genuine Hotels.com guest review
"Near the Airport"
Not really the best airp[ort location - not within walking distance of any restaurants.Genuine Hotels.com guest review
It is always nice to find a home away from home and the breakfast was very nice. My children and I had a wonderful time there and would love to return as soon as possible! Thanks for everything. We saved so much money just being able to enjoy breakfast and snacks right in the comfort of the hotel and it was snowing at the time, so that worked out most […] wonderfully. Read moreGenuine Hotels.com guest review
Reasonably priced, room clean and comfortable. Hallways and elevator could have used some cleaning. Enjoyed the hot breakfast with the eggs and sausage.Genuine Expedia guest review
"Weekdays breakfast and supper included!"
Hotel is good location. They were doing reno work in hall so that's always a big minus as no price adjustment is offered. Room was fine but microwave was not plugged in nor when I did use it easy to get it too go. Bed was ok but it needs to have a pillow top mattress (standard today). Exercise room needs an upgrade badly but treadmill was usable. Breakfast […] buffet was standard and adequate. Sunday to Thursday (?) there is a dinner meal available as well (buffet) which is a nice touch. Generally a quiet hotel but when it rained the dripping on air conditioning unit was loud. Also heater did not turn off automatically so I heated room and then turned it off. It was warm enough to sleep. Pool chlorine level produces a lot of smell in hallway (I was in closest room to it) but not in my romm. Read moreGenuine Expedia guest review
"Bueno en relación al pago"
ExcelenteGenuine Hotels.com guest review
09/09/14 Lisa C Chesterfield, Michigan
I honestly thought this would be just a mediocre stay because of the price but I was pleasantly surprised. The hotel is decorated very nicely and so was our room. The bed was comfortable and the shower had great water pressure. The girl behind the desk offered to make me popcorn when I saw the popcorn stand. I thought that was a special touch and she said it can be popped whenever I wanted some. Everyone that works there is very friendly. I love going to Grand Rapids to experience all of the awesome breweries and will definitely stay there again.
"Very unprofessional staff"
08/12/14 Girlshaw Ocoee, Florida
My husband and I visited this hotel on June 2, 2014. I slipped and fell in their shower injuring my left hand as I attempted to break my fall. A bar was in the shower, but it was at the end of the shower where it could not be reached. Since there was no blood, I did not call EMS. The next morning I went to the front desk to report the incident, and before I could even finish the incident report I was told "We will not be paying for this." NOT, were you hurt? When we returned home, we contacted the hotel about the incident and were told I refused treatment (this was totally untrue because I was never given the choice) Bottom line....a hotel chain CHOICE HOTELS should have better customer service when we have spent hundreds of dollars staying in their hotels all over the country!
"Not recommended for families"
06/24/14 rebecca k
My family of 4 checked in here for one night. Check in was smooth and the staff was very friendly. After taking my family and our things to our room, a staff member knocks on the door. He tells us that the carpet was just cleaned earlier in the day and that he wanted to spray the carpet with stain remover. He offered to inquire about getting us a different room because the carpet still smelled. Bonus points for this guy for looking out for my kiddos health. We headed back to the front desk, with all of our stuff, got new keys, and moved into our new room on the second floor. The lock on the door required a lot of elbow grease to lock. The air conditioner took quite a while to cool the room down to a comfortable temperature. The satellite television did not work. There were a few stains on the comforter of one of the beds. Finally, the doors surrounding us close with a loud bang. As I write this review, it is 12:35 am and doors are still slamming every 10 minutes, since before my children went to bed several hours ago. Thankfully, we travel with a sound machine and the air conditioner has not shut off yet. Positives: the room is clean, it's a decent size.
04/15/14 SheriK2 DeWitt, Michigan
Was close to cheer states that coaches were watching. Shower takes up too much room, no tub was a bummer. Breakfast was ok, staff did all right managing & cleaning up after a child's sickness. Could do with more training. Not enough blankets, beds were kinda hard. Room was clean, TV was good. Hot tub was under maintenance & nothing was mentioned upon reserving or check in. Fireplace area nice for relaxing with coffee or the free popcorn. Heating/cooling could use some changes, ice was formed on our unit overnight.
"Not bad but could use an upgrade/maintenance"
04/12/14 Carla B Battle Creek MI
Nice that the Inn provides shuttle service to the airport, on time and direct. Room small, but adequate; needs some upgrading and maintenance. Phone didn't work (no cord to it) and it took staff several tries to get one to me that did, but they worked hard at it. Nice breakfast, friendly staff. Didn't get to try the pool or hot tub; pool was rather small and quite full when we were there.
"Could be better - Used to love - too many issues"
02/26/14 jaws2002gr jaws2002gr
The new general manager is not friendly as the previous one. Will not allow early check-ins will make you wait until 3 p.m. Free breakfast, heated pool, and hot tub are lovely so is the shuttle and most stuff but many little issues. The hotel needs work to be done by professionals or at least real handy man (not just by the maintenance guys). The non-slip tile in the pool area is new and nice (even on the walls) however the new flooring/tile in the lobby is very slippery and we slipped on it several times. Basically told too bad it has a wet floor sign and and usually only one mat in the entrance and one at the desk. The pillows are hard as a rock (due to choice hotels and the new eco pillows- so go to meijer and buy pillows if you stay here). The hotel still refuses to fix the dryer now for approximately 7 years. Electrical was also an issue for our last stay with outlets being striped, microwave beeping all the time (so unpluged). I wish the owner could actually be contacted but the front desk refuses to pass any of that information on. So if the owner sees this he can contact me (six 1 six 8-zero-2-seven four 05). We used to love this hotel but it is not comfortable and if you cant sleep whats the point?
"Best staff ever"
01/02/14 Knowyourrole Grand Rapids, Michigan
I came to 29th Street Sleep Inn two nights ago and had issues with my situation. Jasmine, Casey, David , Laurie all took care of me more than I could of anticipated . I manage a bar restaurant in Connecticut and service far exceeds all else . I would hire each and every one of them for my team. Friendly, understanding, a joy to deal with. You are lucky to have these people on your team. Take measures to insure they know of your gratitude as I have
12/15/13 stubbs247 Canton, Michigan
I booked this hotel because of some key amenities (location, wi-fi, indoor pool and hot tub) and based on reviews for a overnight stay with the kids. To my displeasure the clerk tells me AFTER I have checked in that the pool area is closed and that I was the 5th person who came to use that feature. She then asked when did I make my reservation because the pool had been closed for a few weeks. When I told her that I booked the room 3-4 days prior her reply was that "someone should've had told you that our pool was down for maintenance when I confirmed the reservation." Immediately when my 7yr daughter here's the news she begins to cry because I promised her that we could swim after check-in. The clerk just looks at her (and me) and says "Aaaawww." POOR customer relation skills. The only reason I didn't try another hotel in the area was due to the blizzard I just drove thru and everyone in the vehicle was restless and just wanted to relax. So I didn't feel like searching around let alone drive around on the slippery roads. As far as the condition of the hotel - clean lobby (EXCEPT for the wet-slippery floors due to the snowy conditions. I almost slipped a few times). Hallways were clean and the hotel was quiet. The breakfast was ok...eggs cooked to long and the toaster took forever. The room was a double bed and my complaints are: need more towels in the room and the toilet clogged. It took over 45 minutes and two phones calls for someone to attend to the need. There was some mold and spider webs on the outside corner of the shower and lastly in room 112 the light switch cover barely covered the socket hole. Would I go back? Its 50/50. Being snowed in with 2 kids that desperately wanted to do some activities but couldn't just ain't cool. Stayed ONLY overnight!!!!
"Great rooms.... Great staff... All around excellent place to stay."
12/14/13 mdlblong Grand Rapids, Michigan
Hotel is nicely located to shopping and airport. Allowed for early check in and friendly staff. Was worth the price and would have paid more. Highly recommend this hotel to anyone local and needing a place to stay or a traveler coming to or through town. Dave... The General manager went out of his way to make sure our stay was perfect. Will stay again.
"Handicap Friendly Hotel"
11/28/13 Jack L Fort Myers
We often stay here when in GR to attend to family matters. My wife needs a roll in shower and this hotel offers one. Many hotels do not. Front Desk staff has always been cheerful and willing to help however they can. We appreciate the lite dinner offered weekdays. The breakfast was also very good. For us however, the most important feature is the availability of the walk in shower and the hotel has been excellent in meeting our needs. We will stay here again without question.
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