Seems strange that your hotel does not have an elevator. We managed, but an elderly or disabled person would be hard strapped. Hotel was a good place to stay for its cost. Didn't care for the toaster waffles. You should get one of those make your own waffle machines.Genuine Hotels.com guest review
"Nice room but pool closed and no elevator"
We were looking for a reasonably priced hotel with a pool and hot tub, as we both have arthritis and had further driving to do the next day. Unfortunately, the pool was closed that evening, due to an issue with kids that afternoon. That was very disappointing. Also, lack of an elevator made it difficult to haul luggage to our 2nd floor room. The staff […] was very nice and the room was clean and pleasant. Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"Very nice place to stay. Very friendly."
We have stayed there before because we have has a great experience. We have stayed there 10 times before.Genuine Expedia guest review
"Comfortable and friendly"
Staff was extremely professional and cordial. Our room was comfortable. The location was quiet. We slept well and enjoyed our stay. We'll be back!Genuine Hotels.com guest review
"very nice for the cost"
I thought the hotel was nice for the rates I paid. I was a little skeptical at first because of the price, but the room was nice, it was in a nice location, and was only a short distance from many of Madison's attractions. My only negatives were they need to update the furniture (couches) and the pool was a little filthy.Genuine Hotels.com guest review
We booked this hotel due to it's proximity to the Children's Hospital. Upon arriving, we discovered that although we were an hour past the time we could check in, they still weren't going to have our room ready for an hour and a half. With having to do medical treatments, we were going to not only be past my son's bedtime, but also his treatment times. […] We were offered the breakfast room to do what we needed to do, which just wasn't a possibility. They also tried to get us to accept a non-handicapped accessible room, which isn't acceptable with a child in a wheelchair. Sadly, when we did finally get into our room, the air conditioning didn't work, the bathroom wasn't big enough to even turn a pediatric wheelchair around in, and the bathroom door was smashed in on the bottom and wouldn't stay open to allow the wheelchair through and had to be forced shut. IN addition, the equipment in the workout room was broken or not working well, the first floor vending machines were both out of order, the continental breakfast was completely depleted at 8:30 am and despite telling me the manager would contact me regarding especially the room not being ready, I have not received a call, nor received a call back in response to my calls. Considering the amount of time we spend travelling for medical care, I can guarantee we will never use a hotel such as this where no one seems to care about their customers. Read moreGenuine Expedia guest review
"Very clean, no odors in our rooms"
I was a little hesitant to book after reading some of the reviews that mentioned bad odors, musty and old smoke. I booked two adjoining rooms. Kings sized beds. Both rooms were clean and fresh. The beds super comfy with enough support for an old lady! the price was very good. The breakfast just the usual cereal and toast. Eggo waffles. Would have been […] nice to have something better. We had a great time visiting Madison for the first time and would book again. Read moreGenuine Expedia guest review
"Hotel okay but breakfast needs updated"
was an OK experience the pool in the jacuzzi was okay but the AC in our room wasn't that cool and the breakfast needs to be updated it's outdated and not very good choice of foodlike other hotelsGenuine Expedia guest review
"Noisy & dated"
Bed was very uncomfortable -- saggy and worn out. Flimsy construction made our walls shake every time the people in the next room closed their door. Overnight road construction outside our window didn't help. Typical carbos only breakfast. Will not stay there again.Genuine Hotels.com guest review
"close to son"s graduation"
was a very pleasant stay clean hotelGenuine Hotels.com guest review
"Great hotel at a great price"
I was very surprised by the quality of this hotel for the price! The room was great and my son loved the pool! I would definitely book here again on future trips to the Madison/Middleton area!Genuine Hotels.com guest review
The hotel is somewhat dated. The pool noise was a little too loud and the room had no circulation unless the A/C was on.Genuine Hotels.com guest review
Overall good experience.Genuine Hotels.com guest review
We checked in. No elevators. We were assigned a second floor room. Got in and it was literally torn apart. Called front desk, got room down the hall. Musty, damp, smelled like the pool was in our room! Air conditioning had no vent directions, so you breathed pool or froze to death. Shower had two settings: bruised severely or smacked to death, with […] a sound to it like a gas weed wacker! We frequent Madison for our daughter's doctor appointments. Got home, booked A DIFFERENT hotel for her next Neurosurgery appointment! Not even if YOU paid ME, would I do this hotel again! Plus, it was $20 more than the AmericInn we were at in February...THAT hotel was LOVELY! Please do not waste your money on this one! Read moreGenuine Expedia guest review
Saw the reviews & stars applied and expected nicer. It's a very old hotel, or it's at least "well used" our room was large, bed was comfortable, looked nice when you walked in to check in. Our room really showed it's wear! Sheets on our bed were stained :-/ the AC unit didn't work, the bathroom was very small (being 8-1/2 months pregnant it's noticed […] otherwise it wouldn't have phased me). Overall I would say mediocre hotel. Being graduation weekend for UW Madison, and a one night stay it was fine. I wouldn't recommend unless there wasn't many other options. Read moreGenuine Hotels.com guest review
"Comfortable room! Sucky breakfast:("
We came for a business convention and we got a great rate for 2 nights! The room was clean and spacious! The king size bed was soft and comfortable! We have stayed here a couple of years ago and enjoyed the pool and hot tub. However, we booked last minute and forgot to check the breakfast menu. We were so disheartened at check in to learn that they […] only have a continental breakfast and I'm gluten intolerant. So we breakfasted elsewhere but we will still stay here again next year! Read moreGenuine Hotels.com guest review
I stay here every time we (the Minnesota Vixen) play the Madison Blaze. It's a great hotel, have never had any problems. I also tell my teammates about this hotel and they stay here as well. We had at least 8 other teammates/family/friends stay here for this year's game. The location is good for us and so is the price.Genuine Hotels.com guest review
"Great Rooms and Great Customer Service"
I enjoyed my stay.Genuine Hotels.com guest review
"It was ok"
It was ok. The carpet was in need of a good clean and same with the air conditioner need cleaning. Staff was great.Genuine Expedia guest review
I thought the beds were supposed to be queen, but were more so full sized. This could have just been my own error.Genuine Expedia guest review
"affordable but needs revamp and cleaning"
Location and price were great. Staff were very friendly and professional. Visible dust around perimeter of room on carpet. Couch had many food stains and a tear. Nice bedding, except no standard pillows, just small Euro squares. I asked housekeeping for standard ones, but they said none were available. Pool looked clean. Continental Breakfast was typical, […] but well maintained. Read moreGenuine Hotels.com guest review
"A night in Madison"
The employees were all very kind, the beds were comfortable, and the morning breakfast was above and beyond most hotels. However the curtains in our room weren't hemmed and the wash clothes they gave us looked like old scrub rag...gray and dingy.Genuine Hotels.com guest review
"Nice Location in a good neghborhood"
Overall the stay was nice given the necessity. King bed was nice, but the tiny pillows made it difficult to get comfortable. Also, the breakfast wasn't overly appealing, but it did have enough non-buffet style items to hold you over on your drive home or until lunch.Genuine Hotels.com guest review
"Worst hotel stay ever!"
I could only give it 1's because zero wasn't an option. Front desk clerk seemed bothered that I interrupted his computer time to check in. No elevators, so if you have any disabilities, I hope you get there early to maybe get on first floor.Genuine Hotels.com guest review
Room furniture showing some age. Parking lot has craters. Nothing really wrong, but there are many other similarly priced options in better shape.Genuine Expedia guest review
"Nice stay for the value."
The overnight stay was nice. The only thing that really caught our attention was the odor of the room and hallways. I think it was the musty smell from damp carpeting or something. I'm not sure what it was but it was a little noticeable when you first walk in. Otherwise an OK stay. The breakfast was good.Genuine Expedia guest review
Motel needs some updating. It smelled like a smokers room as soon as you walked into the lounge. The couch in the room was stained and gross. The staff was pleasant - didn't really deal with them much.Genuine Expedia guest review
"Great hotel to hold a family gathering."
The facilities at Baymont West are excellent for family weekend functions. The atrium pool with lots of tables, large hot tub, sauna, game room, outdoor patio, breakfast, and bar in the evenings give you a turn-key solution. It's not grandma's house; but close. Plus, they are kid (and dog) friendly. Except for the momentary lapse of the overnight desk […] staff when checking in -- who forgot that the customer may not always be right; but he is ALWAYS the customer -- the staff was (is, I've stayed here often) also courteous and efficient. Read moreGenuine Expedia guest review
"Last minute booking...AWESOME surprise!!"
AWESOME DEAL!!! I did not think it was possible to get a GREAT hotel room for such a low price anymore!!! Loved it. Staff was wonderful, room was tidy and the whole stay was a show-stopper. I will stay here next year!Genuine Hotels.com guest review
"Great location, but the place needs work."
We've stayed here many times over the years. The price and location keep bringing us back. That said, the place needs some upgrading. Preventive maintenance seems to be sadly lacking. Our room this time had plenty of hot water - it just wouldn't shut off completely - unless you reached under the sink and shut off the hot water valve separately. Breakfast […] was good and front desk staff was bored. I'd give it a 3.5 out of 5. Read moreGenuine Expedia guest review
The room was clean and quiet. No major complaints about the stay but nothing really stands out as exceptional. The breakfast setup was quite limited. Overall, it was an OK place to sleep on a budget.Genuine Hotels.com guest review
"Tried to Charge More Money at Check-In"
Staff is very rude, computer errors, poor customer service. DO NOT STAY AT THIS HOTEL, THERE ARE MAY OTHERS NEARBY FOR SAME COST. YOUR CREDIT CARD WILL BE CHARGED FOR FEES THAT YOU ARE NOT AWARE OF. SEVERAL COMPLAINTSGenuine Hotels.com guest review
it was ok. there was a mixup on our departure date. they had us staying an additional nite which we did not want but they said there was nothing they could do since we booked online. very upsetGenuine Expedia guest review
"We've stayed there before - we'll stay there again"
We love the Middleton location - close to some of our favorite shops and restaurants. Easy access to West Towne Mall. Hotel clerk was a little busy when we first arrived - service is usually well above average.Genuine Hotels.com guest review
"Very nice room and pool"
The pool was warm and not too crowded when we stayed. Rooms were nice and clean. The breakfast was ok, but could have had more fresh food rather than breads and donuts. Overall a very nice place!Genuine Expedia guest review
"From pups to pubs, this hotel offers it all!"
We booked this hotel at the spur of the moment and were extremely satisfied with everything. Room was laid out nicely and differently from the standard hotel and the bed was very comfortable. We arrived the night of the March Madness semifinals so my husband was thrilled to find a pub on the premises, just off the lobby! We brought our dog with us and […] he relaxed in the room watching Animal Planet while we grabbed a bite to eat. You wouldn't know it was a "pets allowed" hotel; rooms did not smell bad and we saw no other dogs. Read moreGenuine Expedia guest review
staff was friendly/hotel was clean/room was nice/would stay here againGenuine Expedia guest review
Incredibly unorganized. Room was switched 3 times due to their errors, housekeeping nearly walked in 2 hours before check-out time. Sauna door was nailed shut.Genuine Hotels.com guest review
Everything was great except all the kids in the pool. Unable to use pool and that was one reason I selected your hotel. It was also close to the University. That was the reason for our stay.Genuine Hotels.com guest review
"Headed to the Game"
Went to head home and found we had a flat tire. The maintenance staff graciously helped us change the tire on a cold windy day. We really appreciated it.Genuine Hotels.com guest review
My room was next to the Hatfields & McCoys! For a good hour or so all I heard was screaming & yelling. Things being thrown & threats of calling the police and slamming doors. The front desk was called at least 6 times about the problem and each time it was addressed IMMEDIATELY but the problem never stopped. After security was called the 'guests' and […] the cat they had with them left. That didn't stop me from hearing every little noise afterwards so sleep was out of the question. I was in town for business and I needed sleep to function, didn't get it that night :( I have stayed there before and it was perfect. Great staff, facility & location.... just not some of the guests. Read moreGenuine Expedia guest review
I was of two minds about the hotel. The front desk staff was very helpful and was able to accommodate my request to put my daughter next door when she came a separate day from us. The breakfast was okay. However, there was no luggage rack or hotel folder in the room when we arrived and only one wash cloth for two people. The refrigerator did not work. […] Small things but says something about attention to details. Read moreGenuine Hotels.com guest review
"Get the cheap rate!"
Hotel maintenance was poor. Water stains from a leaky roof in pool area, poorly caulked tub, and other small details detracted from what was once a nice hotel. The staff was helpful and courteous. We were initially given a lesser room than what was booked but the situation was corrected easily and without conflict. Ironically someone else was at the […] desk with the same problem at the same time. Largest complaint would be the used pool towels laying all over the pool area and no clean ones available. Once again the situation was taken care of easily and without conflict but had someone not made the suggestion, nothing would have been done. Read moreGenuine Expedia guest review
"Basic ammenities/good price for location."
I was very impressed with the customer service all three days. And when I left a charger cord, Andy at the front desk immediately searched for it and called me back within 10 minutes and could not have been more polite and helpful. The room was a bit shabby. The bathroom paint is chipped and pealing and the faucet in the bathroom dripped. That said, […] it was clean, extremely convenient and a fair price. Read moreGenuine Hotels.com guest review
no complaintsGenuine Hotels.com guest review
"Late entry and early exit"
We entered our room at 9:30 PM and left by 9:30 AM. When checking in at 1 PM Saturday afternoon our room was not ready. The receptionist took all our information so we had a quick check-in that evening. During our early afternoon conversation we were told we would have a quiet room on the ground floor. Upon arriving we were escorted upstairs where we […] heard children talking and walking the halls after 10 PM. Females entered the floor at 2 AM making enough noise to wake us. I have a broken humerus so the receptionist was kind to take my suitcase to the floor. I have never stayed in a hotel without an elevator. This was most unusual since this was a two story hotel. Read moreGenuine Expedia guest review
"Winter Fun Weekend"
Brought my boys here for a guys winter weekend get away. Wanted them to have a good time and play in the pool which they did for hours. Breakfast in the morning was a bit crowded but can't complain as the food was good and filled us up before we continued on our weekend trip.Genuine Expedia guest review
"Great Value For Your Money!"
I selected this hotel because of its relatively inexpensive rates and its proximity to the Marriott, which was the location of the bar exam that I had to take. I was at the hotel for a total of four days and three nights. This is by no means a brand new hotel and the building is, for the most part, a bit aged. However, for the cost of my room through […] Expedia, I give this place a 5 star overall rating. I really liked the fact that the room had both a refrigerator and a microwave. Also, the room had a great flat screen television with amazing picture quality. Staff was courteous and able to assist me with my every need during my stay. Furthermore, the continental breakfast was great. The room was very clean upon my arrival and the staff did an excellent job cleaning on a daily basis. Read moreGenuine Expedia guest review
"Overall good stay"
Room was clean, coffee pot not so much. Breakfast was great, a lot of different things to choose from. House keeping came walking in twice before we checked out, which was annoying, second time with "do not disturb" hanging on the door. Very nice pool area and nice place overall.Genuine Expedia guest review
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