Motel needs some updating. It smelled like a smokers room as soon as you walked into the lounge. The couch in the room was stained and gross. The staff was pleasant - didn't really deal with them much.Genuine Expedia guest review
"Great hotel to hold a family gathering."
The facilities at Baymont West are excellent for family weekend functions. The atrium pool with lots of tables, large hot tub, sauna, game room, outdoor patio, breakfast, and bar in the evenings give you a turn-key solution. It's not grandma's house; but close. Plus, they are kid (and dog) friendly. Except for the momentary lapse of the overnight desk […] staff when checking in -- who forgot that the customer may not always be right; but he is ALWAYS the customer -- the staff was (is, I've stayed here often) also courteous and efficient. Read moreGenuine Expedia guest review
"Last minute booking...AWESOME surprise!!"
AWESOME DEAL!!! I did not think it was possible to get a GREAT hotel room for such a low price anymore!!! Loved it. Staff was wonderful, room was tidy and the whole stay was a show-stopper. I will stay here next year!Genuine Hotels.com guest review
"Great location, but the place needs work."
We've stayed here many times over the years. The price and location keep bringing us back. That said, the place needs some upgrading. Preventive maintenance seems to be sadly lacking. Our room this time had plenty of hot water - it just wouldn't shut off completely - unless you reached under the sink and shut off the hot water valve separately. Breakfast […] was good and front desk staff was bored. I'd give it a 3.5 out of 5. Read moreGenuine Expedia guest review
The room was clean and quiet. No major complaints about the stay but nothing really stands out as exceptional. The breakfast setup was quite limited. Overall, it was an OK place to sleep on a budget.Genuine Hotels.com guest review
"Tried to Charge More Money at Check-In"
Staff is very rude, computer errors, poor customer service. DO NOT STAY AT THIS HOTEL, THERE ARE MAY OTHERS NEARBY FOR SAME COST. YOUR CREDIT CARD WILL BE CHARGED FOR FEES THAT YOU ARE NOT AWARE OF. SEVERAL COMPLAINTSGenuine Hotels.com guest review
it was ok. there was a mixup on our departure date. they had us staying an additional nite which we did not want but they said there was nothing they could do since we booked online. very upsetGenuine Expedia guest review
"We've stayed there before - we'll stay there again"
We love the Middleton location - close to some of our favorite shops and restaurants. Easy access to West Towne Mall. Hotel clerk was a little busy when we first arrived - service is usually well above average.Genuine Hotels.com guest review
"Very nice room and pool"
The pool was warm and not too crowded when we stayed. Rooms were nice and clean. The breakfast was ok, but could have had more fresh food rather than breads and donuts. Overall a very nice place!Genuine Expedia guest review
"From pups to pubs, this hotel offers it all!"
We booked this hotel at the spur of the moment and were extremely satisfied with everything. Room was laid out nicely and differently from the standard hotel and the bed was very comfortable. We arrived the night of the March Madness semifinals so my husband was thrilled to find a pub on the premises, just off the lobby! We brought our dog with us and […] he relaxed in the room watching Animal Planet while we grabbed a bite to eat. You wouldn't know it was a "pets allowed" hotel; rooms did not smell bad and we saw no other dogs. Read moreGenuine Expedia guest review
staff was friendly/hotel was clean/room was nice/would stay here againGenuine Expedia guest review
Incredibly unorganized. Room was switched 3 times due to their errors, housekeeping nearly walked in 2 hours before check-out time. Sauna door was nailed shut.Genuine Hotels.com guest review
Everything was great except all the kids in the pool. Unable to use pool and that was one reason I selected your hotel. It was also close to the University. That was the reason for our stay.Genuine Hotels.com guest review
"Headed to the Game"
Went to head home and found we had a flat tire. The maintenance staff graciously helped us change the tire on a cold windy day. We really appreciated it.Genuine Hotels.com guest review
My room was next to the Hatfields & McCoys! For a good hour or so all I heard was screaming & yelling. Things being thrown & threats of calling the police and slamming doors. The front desk was called at least 6 times about the problem and each time it was addressed IMMEDIATELY but the problem never stopped. After security was called the 'guests' and […] the cat they had with them left. That didn't stop me from hearing every little noise afterwards so sleep was out of the question. I was in town for business and I needed sleep to function, didn't get it that night :( I have stayed there before and it was perfect. Great staff, facility & location.... just not some of the guests. Read moreGenuine Expedia guest review
I was of two minds about the hotel. The front desk staff was very helpful and was able to accommodate my request to put my daughter next door when she came a separate day from us. The breakfast was okay. However, there was no luggage rack or hotel folder in the room when we arrived and only one wash cloth for two people. The refrigerator did not work. […] Small things but says something about attention to details. Read moreGenuine Hotels.com guest review
"Get the cheap rate!"
Hotel maintenance was poor. Water stains from a leaky roof in pool area, poorly caulked tub, and other small details detracted from what was once a nice hotel. The staff was helpful and courteous. We were initially given a lesser room than what was booked but the situation was corrected easily and without conflict. Ironically someone else was at the […] desk with the same problem at the same time. Largest complaint would be the used pool towels laying all over the pool area and no clean ones available. Once again the situation was taken care of easily and without conflict but had someone not made the suggestion, nothing would have been done. Read moreGenuine Expedia guest review
"Basic ammenities/good price for location."
I was very impressed with the customer service all three days. And when I left a charger cord, Andy at the front desk immediately searched for it and called me back within 10 minutes and could not have been more polite and helpful. The room was a bit shabby. The bathroom paint is chipped and pealing and the faucet in the bathroom dripped. That said, […] it was clean, extremely convenient and a fair price. Read moreGenuine Hotels.com guest review
no complaintsGenuine Hotels.com guest review
"Late entry and early exit"
We entered our room at 9:30 PM and left by 9:30 AM. When checking in at 1 PM Saturday afternoon our room was not ready. The receptionist took all our information so we had a quick check-in that evening. During our early afternoon conversation we were told we would have a quiet room on the ground floor. Upon arriving we were escorted upstairs where we […] heard children talking and walking the halls after 10 PM. Females entered the floor at 2 AM making enough noise to wake us. I have a broken humerus so the receptionist was kind to take my suitcase to the floor. I have never stayed in a hotel without an elevator. This was most unusual since this was a two story hotel. Read moreGenuine Expedia guest review
"Winter Fun Weekend"
Brought my boys here for a guys winter weekend get away. Wanted them to have a good time and play in the pool which they did for hours. Breakfast in the morning was a bit crowded but can't complain as the food was good and filled us up before we continued on our weekend trip.Genuine Expedia guest review
"Great Value For Your Money!"
I selected this hotel because of its relatively inexpensive rates and its proximity to the Marriott, which was the location of the bar exam that I had to take. I was at the hotel for a total of four days and three nights. This is by no means a brand new hotel and the building is, for the most part, a bit aged. However, for the cost of my room through […] Expedia, I give this place a 5 star overall rating. I really liked the fact that the room had both a refrigerator and a microwave. Also, the room had a great flat screen television with amazing picture quality. Staff was courteous and able to assist me with my every need during my stay. Furthermore, the continental breakfast was great. The room was very clean upon my arrival and the staff did an excellent job cleaning on a daily basis. Read moreGenuine Expedia guest review
"Overall good stay"
Room was clean, coffee pot not so much. Breakfast was great, a lot of different things to choose from. House keeping came walking in twice before we checked out, which was annoying, second time with "do not disturb" hanging on the door. Very nice pool area and nice place overall.Genuine Expedia guest review
It went very well. The hotel needs to have some updates/fix .Genuine Expedia guest review
"fun week end"
greatGenuine Hotels.com guest review
"Okay hotel for the price"
It had nice amenities--- nice swimming pool/spa area, continental breakfast, free drinks in lounge;, nice room with fridge/microwave. But hotel needs more housekeeping or maintenance as you could see areas that haven't been kept up...Genuine Expedia guest review
"Room was beautiful and comfortable."
We expected a typical small room but had a room with 1 king bed in addition to a sitting area with a couch which we used for relaxing. As early risers, we loved that the pool was open at 6 a.m. Everything was very clean.Genuine Expedia guest review
"Warm pool;) Friendly staff!"
The pool was awesome and warm. Staff was very helpful and friendly. I will stay there again.Genuine Expedia guest review
The room was ok, comfortable bed and pillows. The tub was "clean" but still had hairs in it. The most disappointing party was the quality of the continental breakfast. It was the cheapest food available. The bagels were horrible. The Americinn by west town mall has a fabulous fresh breakfast buffet. We were trying a different hotel in the same price […] range, will definitely not be coming back to this hotel when their composition is so close by. Read moreGenuine Hotels.com guest review
Hotel staff was very friendly. Room was small but sufficient for the short time we actually spent. Basic room for just an overnight stay close to the testing facility for my new RN daughter to take her test. Pool area and hot tub were very inviting.Genuine Expedia guest review
Very nice. Fine breakfast included. Carpeting and some of fixtures in bathroom in need of maintenance/upgrade? Through the wall heater/air quite noisy when kicks in and out throughout the night. Pool area very nice. Very convenient to Beltline highway that circles Middleton/Madison urban footprint for quick access to most areas of the city. Overall, […] would stay again, but management needs to pay attention to some possible trouble spots. Read moreGenuine Hotels.com guest review
"Very Nice Hotel"
The hotel is very nice with friendly staff. The building is a little dated but reasonably well-maintained. The daily manager's reception with free beer and pizza is an added bonus. I would stay here again if in the area for business.Genuine Hotels.com guest review
clean roomGenuine Hotels.com guest review
At $80 for a double room. Breakfast could be better with more healthy options. Granola, waffle irons would be a plus.Genuine Hotels.com guest review
"Customer service needs work!"
Upon checking in, the front desk representatives were very self centered and ignored us. It took them a couple minutes to notice that we were even standing there. Once we were assisted, the individual asked for a name and quickly whipped out a paper and a pen and said signed this without even explaining what was being signed. If my family and I should […] ever be in the area again, this hotel will not be on our list due to its' poor customer service. Read moreGenuine Expedia guest review
Never had any issues staying here. Plenty of restaurants or dilivery options. Great location close to the Belt line on the West side.Genuine Expedia guest review
"Everything was very nice except for the pool area."
Everything was very nice except for the pool area. hit my foot on the curbing causing me to fall, the curb by the exit door should have either been rounded, or higher... and not enough tables/chairs for the guess... other than that this was a great place to stay.Genuine Expedia guest review
"Baymont January 2014"
Have stayed here a few times. Great location. Close to everything. I always enjoy being able to use the spa. The pool area is very nice. I wish the sauna was there still. Very quiet and relaxing hotel. Only issues we had in room 109 was the coffee maker had not been cleaned and the ironing board was not functional. We will definitely stay here agai […] n. Read moreGenuine Hotels.com guest review
"One night stay!"
We only stayed one night. Did not have anytime to partake in the amenities. It would have been nice to enjoy the pool and the social hour but we did not have the time.Genuine Expedia guest review
"Flying Visit into Madison"
For the visit we made to Madison, the location was ideal. The Hotel looks and feels a little dated now and in need of sprucing up, however the staff were exremely polite and knowledgeable.Genuine Hotels.com guest review
"Front desk staff was excellent."
Older hotel in need of updating. Hallways smelled very musty, probably because the carpet continually gets wet from the outside snow. Rooms are pretty much a standard hotel room.Genuine Expedia guest review
"Going down hill"
We stayed at this Baymont two years ago while visiting family. It was a great place then, but has not been well-maintained. The location (close to the Beltline) is very good and we got a great rate. Good breakfast and large pool and hot tub with video game room. All of this made it worthwhile, despite the lack of an elevator. However, we were first […] put in a room with a leaking ceiling. Staff were helpful and switched us. However, we were staying with our kids and only received 2 towels each day. Had to ask the front desk for 2 more every morning. Also, did not get additional cups on second day. Hot tub needed to be cleaned and the floor in the pool area had not been swept -- some kind of black debris was left. Breakfast was great, but why did we have to wait in line behind the maintenance staff guys, who were getting their coffee and checking out the breakfast? Read moreGenuine Hotels.com guest review
"x-mas stop over"
hotel is fine for a stay. pool looked great but we had no time to swim. breakfast was really fantastic to have on x-mas since most everything was closed. we will stay again.Genuine Expedia guest review
"Great service. Awesome rewards!"
I was more than pleasantly surprised by the level of service I received especially at the rate I paid. I checked in and was offered free drafts and wine during happy hour as well as other perks to being a rewards member. Very clean and well maintained. The breakfast was free but other than the waffles was pretty terrible.Genuine Hotels.com guest review
"Easy place to stay"
This is the second time we have stayed at this hotel as it is very close to family that we are visiting in the area. The location is convenient to shopping, restaurants, etc. The pool area is actually quite nice and the kids love it. The rooms are average at best. The beds are comfortable, but a little small. This last time we opted to pay more for […] the suite, and with 2 kids it was well worth it. The extra space, extra television, and semi-privacy made everything easier. Add in that the hotel offers a continental breakfast and this hotel is hard to beat for the price. Read moreGenuine Expedia guest review
"Choose your room wisely - Pool side rooms are dank"
I stayed in this hotel for business and selected it for the price and location. Upon arriving I was swiftly checked in and went to my room. Upon opening the door I could see wall paper falling off the wall, an unknown substance dripping on the inner entrance door, stains throughout the carpet, and lush beds with duvets. My room had an joining door to […] the neighboring room. There were 2-3 men in the other room that were quite laud. Aside from the misgivings of the rooms condition I couldn't hear myself over the men so I went to the lobby to request a new room. The attendant was professional and caring. All of the double beds were booked so she upgraded me to a suite at no additional cost. The suite was well kept and in excellent condition. The bed was the most comfortable bed I have ever rested on. Due to the staff's willingness to work with me and the condition of my final room I am giving this hotel a satisfactory rating. However if I had to stay in the first room with the joining door and all the misgivings I would have failed this hotel. Lastly, this is a square hotel with a pool in the middle. If you get a inner facing room you will be pool side. these rooms are MUSTY STINK and can be laud with kids running a muck. Read moreGenuine Hotels.com guest review
Clean, staff helpful, comfortable and good location. Everything we needed.Genuine Hotels.com guest review
"Cozy night's sleep"
I traveled to Madison, WI with my mother-in-law who is pretty much wheelchair bound. I reserved the room the night before and in my hurry, forgot to request a ground floor room in case there was no elevator. When I checked in, they had us on 2nd floor, no elevator, but they were able to put us in a room on ground floor without any hassles. The staff […] was friendly and accommodating, and best of all, the king size bed was so comfortable we were able to sleep very well. Normally I have trouble sleeping when I travel, but we both slept like babies. The only thing I noticed that kind of made me go Euwww, was when I moved a nightstand and there was popcorn and a bottle cap under it. Uck. Anyway, the quick stay there was very nice and for the price, was nicer than I thought it would be. Read moreGenuine Expedia guest review
"Early December 2013 Stay"
Rooms could use a little general sprucing up but overall a good value for my stay. Old style wall heating/AC units that are NOISY need to be GONE! They need to enter the New Millennium here, had to use ear plugs which I carry in case I encounter these noisy wall Monsters. Pool and Hot tub were quite nice and clean and were accessible until 11pm, which […] was great because we didn't get into town till 930pm, and we really appreciated that. It's cool that the checkout time is noon just in case you want to sleep in after being on the road for too long. Breakfast goes until 930am and was the usual fare of waffles and donuts, some fruit and fruit juices. Overall I will stay there again because I really wanted to relax in the Hot tub and in the morning have some breakfast before we went out into traffic again. Read moreGenuine Expedia guest review
Will stay again at this Hotel when we are in the area.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )