"You get what you would expect for a low cost chain"
This is a very average hotel located in an office park and is suitable for the price paid. They don't clean the room very well from night to night. I dropped a potato chip on the floor that got stepped on and it remained there the entire week, so I know they don't vacuum. They offer free pizza in the bar nightly, but permit the construction workers […] who frequent there load their plates 3 levels high and leave none for others. The breakfast is sub-standard with no hot items whatsoever. The pool and hot tub is excellent, large and the right temperature. Read moreGenuine Hotels.com guest review
"Comfortable and clean and friendly"
I felt the room was very clean and the room and building were in good condition overall. There was no worn carpet or chipped paint etc. The beds and pillows were heaven. For the price I was impressed! The hotel stated that they do price match so if you find a cheaper deal just tell them and call direct.Genuine Hotels.com guest review
"Close to everything."
My first room overlooked the pool area. Since I have asthma and use a C-pap machine, it was not a good room location for me. The hotel staff changed my room location once I told them of my breathing problem. In fact I enjoyed having a couch in my room.Genuine Expedia guest review
"Not a great hotel"
We booked this room on Hotels.com and the clerk was very rude and told us he had on conformation and wanted to know what we paid for the room. When booking on Hotels.com the hotel does not need to know this! And then was trying to charge more$$ Not Happy with this place!Genuine Hotels.com guest review
"Can't recommend regardless of the price."
Hotel staff was friendly and the room smelled ok. The hotel itself smelled musty and the carpet was old and dirty. The common areas and rooms looked dated and worn down. The walls seemed thick enough that you didn't hear everything in the other room and everything worked well so it wasn't all bad. I won't be staying here again though.Genuine Hotels.com guest review
"Nice hotel, convenient location"
We thoroughly enjoyed our stay here. Staff were friendly and helpful, and the room was clean, spacious and well laid out.Genuine Hotels.com guest review
The lady at the front desk was very unprofessional and unwelcoming. There was a drunk man talking to her looked like she was flirting with him. The drunk man commented to my girlfriend and I saying "looks like these two need a room". The employee laughed without even saying anything.It made my girlfriend very uncomfortable. The room was spacious and […] clean. The hallways look like they need to be renovated as they looked musty and old. If I'm ever in the area again, I would look to stay elsewhere. Read moreGenuine Hotels.com guest review
"Great location. Outdated facility."
Great location, close to shopping & restaurants. Room was not very clean and was quite outdated. Stains on carpet. Plastic bag wrapped around smoke detector. Mismatched decor. Worn linens. Staff was friendly and tried to accommodate.Genuine Hotels.com guest review
"Worked for one night"
Rooms were okay. Hotel outdated and dark. Very nice staff. Good breakfast. Horrible pillows.Genuine Hotels.com guest review
Hotel staff was excellent .room was clean and extremely comfortable .Genuine Expedia guest review
No light near chair for reading. No elevator. Otherwise just fine.Genuine Hotels.com guest review
"low, not recommend for future stay"
the shower liner was ripped in shower and it would not stay closed so water got all over the floor. The continental breakfast was not good. Toaster didn't work, eggs were disgusting, muffins were old, not very good overall. Rooms were not insulated well for sound, we could hear people next door. The carpet was dirty in the hall behind the doors. I would […] not recommend to stay there again for the price, it was not worth it. Read moreGenuine Hotels.com guest review
"convenient location off the beltline"
Continental breakfast was superior for a medium priced hotel, great food selection and it was open until 9 AM. This location has no elevators & relatively steep staircase to 2nd floor - could pose inconvenience for guests with heavy luggage.Genuine Hotels.com guest review
Overall good for the money. Halls and stairs were unkempt. Breakfast, like most inclusives, substandard. Where do all these places get the same nasty food?Genuine Hotels.com guest review
The motel has no elevators so be sure to ask for a ground floor room if you cannot climb stairs with your luggage. I didn't ask ahead but the desk clerk readily moved my room from the second to the first floor.Genuine Expedia guest review
Horrible! Dirty rooms and terrible customer service.Genuine Expedia guest review
The hotel was clean and near by other points of interest. The limited bar inside is very nice.Genuine Hotels.com guest review
Our stay was fine. We had an issue with our door lock but the front desk staff were great and resolved the issue right away.Genuine Expedia guest review
Great service, very nice staff, had a wonderful stayGenuine Hotels.com guest review
Beware......the pet charge here was over 3 times the amount we experienced on average at other hotels on our trip.Genuine Hotels.com guest review
The housekeeping / breakfast staff had family/ friends visiting them during working hours. Very rude when asked how to get around town. Got a I don't know answer. Front desk staff when checking in was Great.Genuine Expedia guest review
"rustydoor bathroom doorframe gummies on floor"
Called on phone to reserve said ok on handicap but when called hotel snippy and said was not available stuck what was left . wife could not take shower because not handicap accessible. Only thing that in thier favor was thier version of breakfast in morning, and the bar at nightGenuine Hotels.com guest review
The shuttle service was not at all convenient for my needs. I was able to use it once on Friday night. During the weekends, when you might expect decent service for weekend guests, it was difficult to get a shuttle at any time unless it was already in use for another pickup. In addition, the hotel failed to provide clean towels for me on Saturday despite […] my specific request that they be changed out. Granted I had my Do Not Disturb sign on the door but I specifically told the Front Desk agent to have the housekeeping staff disregard the sign in that instance. When I noticed the towels were not changed out I inquired as to why. The front desk agent said the housekeeping staff do not understand English so they didn't bother to change out the towels. How is their ability to speak English relevant to their ability to follow a simple instruction that the front desk agent wrote down regarding my request??? Read moreGenuine Hotels.com guest review
Great staff, good location, nice spacious room with the amenities we wanted. This has become my go to place when in Madison!Genuine Hotels.com guest review
Very comfortable and has a nice bar with TV. The continental breakfast was not very good with few choices.Genuine Hotels.com guest review
"Close to my son's home."
It was wonderful.Genuine Hotels.com guest review
"Satisfied with Baymont"
My stay was a last minute decision to remain in Madison WI overnight. The accommodations were excellent, and the staff was very friendly and helpful. I was very pleased with the hotel, which I've chosen before because of consistently positive experiences in the past.Genuine Hotels.com guest review
"Great Hotel but needs updates"
Good Hotel but in need of updates. Rooms have been updated and are comfortable but still have a aged look to them. Hotel has no elevator just stairways to the second level. Breakfast was good quality. Swimming pool area needs work, not sure if the pool was over treated or what the issue was but it burned our eyes and bleached two of our swimsuits.Genuine Hotels.com guest review
"Friendly staff,clean& comfortable rooms."
Got the hotel so we could be close to UW hospital. Location was perfect.Genuine Expedia guest review
Pretty nice place not sure of regular rate but for what I paid it was well matched. Nice pool area and outside sitting area!Genuine Expedia guest review
Great location near pearson testing center, worked out great and a good price too.Genuine Hotels.com guest review
"Hit the spot"
Stayed during while moving two daughters into and out of apartments at UW-Madison. Perfect location. Staff was excellent in allowing us to store two apartments worth of supplies on site while we moved. It was also very quiet.Genuine Hotels.com guest review
"Allergy Sufferers BEWARE!"
Room had strong musty smell I could not get rid of, even though I opened the window and ran the bathroom exhaust fan. Since the reservation was non-refundable, I was stuck. Still fighting the effects to my body two days later. I won't be going back, and will think twice before using Expedia again!Genuine Expedia guest review
"close to training center"
Much better than last time staying back in May.Genuine Hotels.com guest review
I stayed in a Super 8 the next night and paid less for that room and was much happier. Will never stay here again. Nothing worked in the game room for the kids pool was ok. Just overall unhappy with the experience, I'll let Hotels.com know too!Genuine Hotels.com guest review
Everything was good! Accomodations, Service and Breakfast. Would definitely stay again!Genuine Hotels.com guest review
"Don't stay here."
The whole place smelled like a dirty ashtray in a musty basement. The TV remote didn't work. Other than that is was OK. We got there late and left early so It didn't matter too much anyway. But I would never go here again.Genuine Expedia guest review
Nice - less expensive - out of the way. Would consider staying here again.Genuine Expedia guest review
"Nice hotel in good location"
Hotel was nice and quiet, easy access from the beltline, convenient location on the west side.Genuine Expedia guest review
"Baymont Inn and Suites West Madison WI"
Pillows were hard to sleep on or with; NO ELEVATOR difficult to climb 16 stairs on way to get things to room and back Breakfast was good; staff very polite. POOL WAS THE BEST. Would stay again on first floor just for the pool Heard the desk clerk say that the first floor rooms sell out first....all the more reason to have an elevator. Liked the bar […] open in the evenings with the popcorn Always like roomservice in the hotel...not the call out and order from the pizza place a mile away. Read moreGenuine Expedia guest review
"Easy on and off in a quality hotel"
We enjoyed our stay at the Baymont. Check-in was quick, friendly and thorough. The room was neat and clean. We were close to many restaurants and received easy to follow directions from the hotel staff. The continental breakfast was plentiful. We would definitely stay there again.Genuine Hotels.com guest review
"They do not tell you everything"
Pleasant stay, however, when I checked my bank statement for charges, this hotel gharged $20.00 on my card. I called their customer service number to question this charge, I was put on hold for 14 minutes before a rep came on the line and referred me back to the hotel phone number--the first person I spoke to should have told me that, which would have […] saved me the hold time. I spoke to the hotel front desk and was told that this was their proceedure to cover costs in case of "incidentals". Prior hotels never charged me for this. The desk person said this was normal and there were no incidentals charged and they would credit my card in 7 to 10 business days. BE CAREFUL. Read moreGenuine Hotels.com guest review
The location was very nice despite being close to the freeway. Very pastoral setting - very Wisconsin.Genuine Hotels.com guest review
"They do not have an elevator."
Sheets are itchy, chair was rough. Room was next to pool and it was loud until 11pm. Not enough tables for continental breakfast.Genuine Expedia guest review
"Nice location, just needs a lot of updates."
The cleaning staff were very loud each morning. My room was straight across from storage & the laughing & talking would wake up.Genuine Expedia guest review
The kids liked having a room by the pool. Hot tub didn't work the 2nd day we were there. More than half the games in arcade didn't work.Genuine Hotels.com guest review
"Nice Hotel in business area"
Hotel was nice but there was a fire alarm at 3:45 a.m. and another at 4:04 a.m. and no explanation of why it went off on the last night of our stayGenuine Hotels.com guest review
"ok but not great or impressive"
The hotel seemed tired. Coffee wasn't that good, the rooms opened up to the pool area- maybe great for families...certainly not good for someone getting up and going in to work. The room refrigerator was loud and the room had an odd smell. I expected more from the reviews. The hotel isn't horrible by any means but it is definitely average.Genuine Expedia guest review
I had a great stay at the Baymont Inn and Suites. Everything was up to my standards and the price can't be beat!!Genuine Expedia guest review
"Not what they made it look like"
The hotel on average was ok. The staff at the front desk nice enough and helpful but the facility is old, our room was perpetually humid to the point that our towels didn't dry out after showering even with the ac on and the breakfast was awful. Totally disappointing. Wouldn't stay there again.Genuine Expedia guest review
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