Staff was exceptionally nice. We had a lady in housekeeping named Tammy that went far and beyond to make our stay pleasant. I did think it could have been alot cleaner. Mirrors not clean so who knows about other surfaces. The comforter had a black spot. This could have came from lack of training not sure. We booked thru hotel.com i booked a month ago […] and 2 weeks ago had to change my room preference. I was NOT even asked if i wanted smoking or non smoking room. They just put us in a smoking room which i didnt realize until the day we were to arrive and they were booked becquse of the bicyccle thing and the festival in Franklin that weekend. The room had a string terrible smoke smell but Tammy went far and beyond to make it as pleasant as she could. I am also a animal owner and have a dog in my home but telling customers that it is a pet friendly should be mandatiry bc we kept iur dig at the kennel at the vets for the weekend. Thanks and overall im not sure if i would stay again. Read moreGenuine Hotels.com guest review
"Nice hotel close to many amenities"
Room was very clean, check in was quick and convenient. Hotel is Rey convenitely located and was staff is very friendly.Genuine Expedia guest review
The carpets are very worn. The entire hotel looks "tired." The room was OK, however. Very convenient to the areas I needed to visit.Genuine Hotels.com guest review
Very basic hotel, breakfast, pool and beds were nice, BUT our shower was dirty and under the edge of the beds were Cheetos, a Slim Jim wrapper, and grape stems were behind the dresser.Genuine Hotels.com guest review
"Don't Stay Here"
Rooms are very old and they smell, bathtub was dirty , only good thing was the indoor poolGenuine Expedia guest review
"Room smelled of cigarette smoke"
I booked a room through Expedia and was supposed to have a non-smoking room. The room we received, I was told, was neither. Well if you ask me, that's not possible. As soon as someone smokes in a room, it's going to be a smoking room. There were no other rooms available so we were stuck. They brought us some Febreeze but that did little to take care […] of the smell. Throom could have been cleaner. The frig and microwave were nice but we did not use them. The beds were comfortable. The coffee maker was missing the part that holds the coffee. Breakfast was disappointing. We came down at 8 am and stocks of just about everything were depleted. Spoons, cups, oatmeal, syrup, etc. Bagels were hard. Despite all of this, we were only staying for 1 night and has a Read moreGenuine Expedia guest review
convenient locationGenuine Hotels.com guest review
Serious housekeeping Issues and overall cleanliness does not exsist.Genuine Hotels.com guest review
"clean room great location"
Stayed one night on the way back from vacation. Room was comfortable breakfast could have been better but was adequate.Genuine Hotels.com guest review
"Been To Better"
Stood at the front counter awaiting check-in help for nearly 15 minutes. Desk man only came out from back office when the phone rang. Was given the wrong room, had reserved a king (for 2 of us) and was given a small double. A/C in the first room did not work well and we both were uncomfortable all night. Room matter was corrected for our 2nd night. […] Breakfast was the usual fare...cereal, bagels, yogurt, fruit, eggs, and a waffle machine. Problem here was the limited room to move around as you prepared your meal. Given the choice of so many facilities, I would choose another if I were going back to this area. Read moreGenuine Expedia guest review
First we were given key to room that hadn't been cleaned. TV was on as though someone was still there. Given new room which initially appeared ok but no toilet paper and window was open with no screen. One bed was clean but the other had just been made with obviously used sheets. Floor was dirty. Overall poor housekeeping. Breakfast was ok. Desk clerk […] said he would have given us a refund except we booked through expedia. Read moreGenuine Expedia guest review
It was the worst hotel I stayed in .The room smelled like musty gross and for some reason the floor was wet. I got a wake up call for 1 am that I never asked forGenuine Hotels.com guest review
"Behind the times"
Outdated facility. Poor breakfast. Smelled musty. Needs paint and updates.Genuine Expedia guest review
The exercise equipment was not in very good shape. Only one treadmill that I was never able to get on because it was always in use. The elliptical should have Been replaced a long time ago.Genuine Expedia guest review
"This hotel was a great value."
We stayed here for two nights at about the cost of one night elsewhere. Franklin is a pretty high rent district. Great value, nice room and we enjoyed the pool and hot tub. I would stay here again. My husband and I suspect that they keep costs down by understaffing, but since we were on a three day weekend with no deadlines it really didn't bother us […] to wait for the breakfast bar, or pool towels, to be restocked. We had no deadlines, and were happy for a nice, reasonably priced place to stay. The staff was kind, and didn't seem stressed, though they were obviously working very hard. If you want five star service go to one of the more luxurious, pricier hotels in Nashville. If you want a fine hotel at a fine price go to La Quinta. Read moreGenuine Expedia guest review
"Loved the pillows"
Clean, friendly staff. Stayed here for a quick overnight business trip. My room was a little close to the interstate, which I am not used to, because I live in the country. Towels were a little thin for my taste, but there were plenty of them. The pillows were fabulous - made me very comfortable. It served my purpose.Genuine Expedia guest review
Nice hotel comfortable. Pool and Spa was warm!! Very close to restaraunts.Genuine Expedia guest review
Was promised 5 rooms with two double beds. Upon arrival we were told they didnt have double beds. We got rooms with one king size bed. A little inconvenient for families.Genuine Hotels.com guest review
"Not the worst hotel"
Room was decent at first glance. It was pretty dirty if you really look, very cheap bedding that was very uncomfortable. No fridge or microwave, if it were a $40 room I wouldn't complain. It wasn't much better than my last hotel that was MUCH cheaper. "Breakfast" was pretty weak too, for a room that is over $125 without the discount it should have been […] worlds better all the way around. Sadly there really wasn't much positive I could talk about, maybe the t.v.was nice? A nice mattress would have probably changed things considerably Read moreGenuine Expedia guest review
"The worst LQ"
Very unclean in lobby, hallways, and room. I have never stayed at an LQ like this. Even the front desk attendant had an awful smell. I assure you I am not exaggerating. Hotel is located in a very high growth area of Nashville and this experience was completely unexpected. Shame on Laquinta.Genuine Hotels.com guest review
We booked this room for the indoor pool and hot tub. Had we know it was closed we would have stayed somewhere else for less money. Hotel has a musty smell and the rooms had been over booked, leaving the manager scrambling to get all taken care of. Walls are really thin and could hear the dogs next door barking. Beds were clean but need mattress replaced, […] has sunk spots. It is walking distance to the Cracker Barrel. It is an ok room for a night. Read moreGenuine Hotels.com guest review
"TEA? No Tea available."
Location of room was too noisy with street traffic, room above also noisy, big foot. A hotel stay should be comfortable since I was on a personal business trip needed a full night rest to drive back home.Genuine Expedia guest review
It was nice bed was comfortable bathtub could have been cleaner.Genuine Hotels.com guest review
"No pool....low quality"
Due to renovations at our house we needed a place for the night. We should of chose a different place. Many of La Quinta hotels I've stayed at in,past were well kept. This one is in need of renovations. The interior seem very outdated, grungy, and old. The elevator smelled of smoke. The bathroom vent was coming off the wall. Poor patch repair over the […] shower. The pool was out of service. They said due to low levels of chemicals. They didn't seem very motivated to get it fixed anytime soon. The best part of stay, waffles. The breakfast choice of my family. They enjoyed it overall value for one night stay could be best spent elsewhere. Read moreGenuine Hotels.com guest review
"Cold shower or Methodist Baptism?"
The room was very comfortable. The beds were nice. Breakfast was lacking. The biggest problem we had was the shower. There was NO water pressure for the shower. If I had taken a cold shower, I could have gotten wet all at one time. Otherwise, it was like being sprinkled - like a Methodist baptism. The warm water barely trickled out of the showerhea […] d. Read moreGenuine Hotels.com guest review
"Will not stay again."
The mattress was uncomfortable. There was hair left in the bath tub. Breakfast could be much improved.Genuine Expedia guest review
"This Hotel was a great place to stay"
The site was clean and the services where excellent. Great located to medical shopping and food. Will cont. to stay with them !Genuine Hotels.com guest review
"great for the money"
ample parking comfortable bed good location overall great valueGenuine Expedia guest review
The hotel staff were really nice. Housekeeping came a little too early on the day we were checking out. Indoor pool was great. Very warm!!! Breakfast was also very good!!! Will stay here every time we go see my sisters in Nashville!!!Genuine Expedia guest review
"Perfect place to stay"
We stay there every time we visit our kids in Franklin. The staff is wonderful and very helpful; I always ask for an extra pillow which is delivered promptly every time. This is an older hotel but it is clean and safe and the price is excellent.Genuine Hotels.com guest review
The quality of the room has deminished. The room was not cleaned well, no vacuming for the 3 nights we were there!The staff was pleasant. We question whether we will stay again, because of the quality.Genuine Expedia guest review
"Nice facility, close in location of our visit."
Visiting family in Franklin for the Thanksgining holiday.Genuine Expedia guest review
Sty at many LaQuintas across the US this is in need of serious updates. Not very clean.Genuine Expedia guest review
This hotel is easy to find. It was quiet and clean. The breakfast was the usual fare. I did appreciate that there was a small refrigerator at the breakfast bar for the milk.Genuine Expedia guest review
"convenient to where we wanted to go"
only problem was kids across the hall slamming doors it's the luck of the drawGenuine Expedia guest review
"Decent Hotel for the Price"
Hotel room had a strange smell and found hair in the shower. We did not know this was a pet friendly hotel until we arrived. Breakfast was just okay. Would not stay here again.Genuine Expedia guest review
We really enjoyed or stay here. The staff were so nice and accommodating. The only real complaint I have is the elevator was out of order all week. They do allow pets for no extra charge, which is awesome. It would be nice if they had fridges and microwaves in the rooms. All in all, a nice stay.Genuine Expedia guest review
"lots of problems"
Upon checking in, we were informed we were on the 4th floor, but the elevator was not in service. Nor did it appear that anyone was trying to work on it. People were running into each other on the stairs as they lugged their suitcases up and down. Only one ice machine was working. We requested a non smoking room, and when we entered it REAKED of smoke. […] I was told it WAS a non smoking room, but that it was next to the smoking rooms. They should have just made the whole floor a smoking floor! It smelled awful. We were able to get it switched. The shower curtain smelled of mildew and the toilet was not completely clean, either. When I called down to the office, no one even bothered to answer the phone. I wouldn't recommend staying here. Read moreGenuine Hotels.com guest review
Enjoyed our stay. Was right next door to an eating place.Genuine Expedia guest review
We sought out this hotel because it included a spa and indoor pool. The pool was cold, the spa was broken...the Ceiling in our shower was mildewed and broken, the walls were very thin and it was LOUD. There were dogs EVERYWHERE as I guess it was "pet friendly" though we dodnt know thst in advance....and wouldn't hv stayed had we known it. There were […] gangs of people sitting by the front door smoking yuck) and the breakfast was medicore at best. When we mentioned the spa being broken, we were offered no apology or rate reduction, only told it "just happened to break right NOW And they were trying to get their maintainence to fix it." Yeah....right. There was no info packet which gave I do regarding the surrounding area and places to eat etc, the tv didn't work....and the stay was short on answers but big on excuses. Disaster. Read moreGenuine Expedia guest review
My family traveled with their basketball team a recent weekend in September 2013 and said cleanliness was the main concern during their stay. Unfortunately, we will not choose LaQuinta in the future.Genuine Hotels.com guest review
"Very close to interstate and downtown franklin"
Had a wonderful stay at this hotel. Staff was very helpful and friendly. This hotel is very pet friend as well which was nice!Genuine Expedia guest review
"Close to destination"
Workout room only consisted of 3 machines/eliptical, bike, and treadmill and was a small converted room. Dogs may have been allowed, but they surrounded us and were very noisy in the mornings.Genuine Hotels.com guest review
"Nice pool and hot tub"
It was a very nice hotel - only complaint is that they were remodeling and the carpet was pulled up in the hall way, but other than that - it was very nice.Genuine Hotels.com guest review
Nice room and staff....breakfast was good...will stay there again.Genuine Hotels.com guest review
Disappointed in the breakfast. Other LaQuinta's I've stayed at serves a nice "hot" breakfast, not just just the "continental" type!Genuine Hotels.com guest review
Close to the hub of Cool Springs but much more affordable.Genuine Expedia guest review
"Smelly, Smelly, Smelly"
Very recent cigarette smoke in a non smoking room when I first walked in, had to have been from the maid. Dogs barking in other rooms most of the night and a A/C that rattled incessantly.Genuine Expedia guest review
"Not that Clean"
Room was nice but hallways and hotel itself needed some cleaning.Genuine Hotels.com guest review
Room cleanliness was only adequate. Shower mechanism would not fully engage. Carpet tacks were sticking out of carpet at bathroom doorway. Could be easily stepped on.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )