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Reviewed by a Hotels.com guest on May 2, 2012
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Reviewed by a Hotels.com guest on Sep 25, 2010
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"Great for the Money"Reviewed by a Hotels.com guest on Dec 7, 2009
This hotel is great for someone who have a tight budget. and also will spend time enjoying the Island. Great location to get to all points on the Island.
Location.
The Westin Resort & Casino, Aruba, rises along the Caribbean Sea in Palm Beach, Aruba. Oranjestad's shops, restaurants and nightlife are located 6 kilometers away.
Hotel Features.
The lobby displays cushioned rattan seating, palm trees, tropical floral arrangements and a copper modern-art floating sculpture. Onsite restaurants and bars include Blossoms Chinese/Japanese restaurant. Azull, open on select days, serves champagne at sunset followed by five-course meals. Pago Pago offers formal dinner service and prepares duck, steak, lobster and swordfish dishes. Multiple bars provide beachfront ambience and host live music.
A business center offers fax, photocopy, print, notary and courier services. 6 function spaces, the largest measuring 10,075 square feet, accommodate events. Wireless Internet access is available for a surcharge. Outdoor parking is free and valet parking is available for a surcharge.
Resort activities feature sailing, surfing and deep-sea fishing. Watercraft such as catamarans, kayaks, jet skis and surfboards may be rented. An outdoor pool complex features a freeform pool with beach umbrellas and lounge chairs. The casino features plasma-screen televisions, and contains a complete range of table games and slot machines.
The resort spa features deep-tissue and aromatherapy massages, Vichy showers, facials, scrubs and mineral wraps. Intermezzo Salon offers beauty services. The complimentary Westin Kids Club hosts supervised soccer games, scavenger hunts and video game tournaments for children ages 4 to 12. Child care services are available (surcharge).
Guestrooms.
The Westin Resort & Casino, Aruba, offers 481 contemporary guestrooms in an 18-story tower. Rooms extend onto balconies with Caribbean Sea or countryside views. In-room safes are provided. Accommodations are outfitted with Westin Heavenly Beds and Heavenly Baths. Beds feature pillowtop mattresses, tropical-weight down comforters and down/feather pillows. Accommodations include complimentary wireless Internet access, flat-screen TV with satellite channels, and coffeemakers.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Guests can book rooms at The Westin Resort & Casino, Aruba for a rate that is either for the room only or for all-inclusive. All-inclusive rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests who book all-inclusive rates do not have to pay extra for onsite activities such as snorkeling. Gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities are included.
Kids' club
Guests at The Westin Resort & Casino, Aruba, may book either an All-Inclusive plan or a Room-Only (No Meals) plan. The All-Inclusive plan includes meals, drinks, taxes, gratuities, and the majority of resort-offered amenities, such as à la carte dining, water sports, and unlimited beverages. The Room-Only (No Meals) plan does NOT include meals, drinks, or gratuities, and may not include other resort-offered amenities. Click each link below for more details.
The following amenities are included in the All-Inclusive plan: (They also are available to guests booking the Room-Only (No Meals) plan, but for surcharges.)
Scroll down to the Dining section for restaurant/menu details.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Guests at The Westin Resort & Casino, Aruba, may book either an All-Inclusive plan or a Room-Only (No Meals) plan. The All-Inclusive plan includes meals and beverages plus gratuities, at the following restaurants, snack spots, and bars. The Room-Only (No Meals) plan does not include meals, beverages, or gratuities. (Scroll up to the All-Inclusive Plan Details section for more information).
Bon Bini Café - Casual, air-conditioned restaurant. Buffet breakfast (no other meals).
Blossoms - Air-conditioned Chinese/Japanese restaurant featuring sushi bar and teppanyaki tables. Open for lunch and dinner. (Please note: All-Inclusive guests receive one $25 coupon per guest per stay for dinner here; amount subject to change without notice.) Reservations required.
Azull - Romantic dinner served at two-person tables set on beach. Champagne served at sunset, followed by five-course meal emphasizing seafood. (Please note: All Inclusive Plan guests must pay a $15 per person surcharge; amount subject to change without notice.) Closed Sundays and Mondays. Reservations required three days in advance.
Pago Pago - Multi-level, air-conditioned, linen-service restaurant. Fine-dining menu offering duck, steak, lobster, and swordfish. Open for dinner only. (Please note: All Inclusive Plan guests must pay a $10 per person surcharge; amount subject to change without notice.) Dress code: dress shorts/pants and collared shirts for men; pants/dresses for women. No hats, tank tops (for men), flip-flops, cut-off jeans, or beachwear. Reservations required.
Caffe Baci - Intimate, air-conditioned Italian restaurant. Dinner only. Reservations not accepted; seating is first-come, first-served.
Tambu Bar - Serves cocktails and tropical drinks poolside. Open from mid-morning until late evening.
Lobby Bar - Located in the main lobby.
Palm Beach Casino, Aruba - Music and drinks.
Guests may book either an All-Inclusive plan or a Room-Only (No Meals) plan. Please note the following recreational amenities may incur charges for some or all guests. (Scroll up to the All-Inclusive Plan Details section for more information).
Featuring an offshore diving/sunbathing platform and furnished with thatched-roof shades, the resort's frontage on Palm Beach extends 137 meters (150 yards) along the Caribbean Sea. A pool complex features a 46-meter (150-foot)-long freeform pool containing a children's section. The resort provides beach umbrellas, loungers, and towels.
Water sports available include kayaking, snorkeling, and parasailing.(All-Inclusive Plan guests use kayaks, floats, and snorkeling gear without additional charge. European Plan guests must rent this equipment.)
The recreational activities listed below are available either on site or near the resort; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
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"Avoid At All Costs"
It's a bait and switch! The photos make the hotel seem stylish and contemporary, when it's really old, outdated, tired, and sub-standard. Stay at the Marriot, Hyatt, Riu, or the Occidental, but not here.
"Westin Palm Beach Aruba"
We really enjoyed our stay and we really like staying at the Westin. We like the hotel, the room and the view from our room. The beach is very nice and the location is good for walking to other restaurants and activities,
"Beautiful Aruba"
Our 1st trip to Aruba. We love the Westin and the staff. They were very accommodating and friendly. Will be back soon.
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This guest did not leave a comment.
Beautiful beach...awsome hotel
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"Frank the Bellman"
We stayed here only two nights. In town for a family wedding. If you stay here, be sure to seek out Frank the Bellman. One of the happiest, nicest, funniest person we've ever met, and someone who obviously loves his job and loves his customers. He really made our stay so much nicer.
"Great stay at the Westin Resort"
Everything about the Westin Resort was excellent. The staff helped us when my wife needed a needle & thread. When the room key wasn't working, they sent security imediately to help. We got a hut on the beach free of charges. We even made money in the casino. i recommend this hotel to all my friends.
"Excellent!!!!!"
The hotel was beautiful and clean but what would make us go back without hesitation was the staff. They were genuinly friendly and outgoing. They made you feel welcome and remembered your name like you were good friends. Clara, Marco, Hendor, Jerry and all the others made our stay unforgettable. We will definately go back next year!!
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"Never again"
Hotel must have had a recent face lift, but the rooms weren't done.... Air conditioning didn't work. Room was always damp and smelt like mildew. Stayed in better hotels..... Never again.
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"Great Honeymoon"
The Westin was awesome. They have cages of different exotic birds that can talk and they greet you as you walk to the beach. That was unique. The Blossoms restaurant was good. It's a Habachi place. There were 3 other restaurants that we didn't get to try, but they looked good. There were always beach chairs and towels available for us at all times and […] they service was great. The upgraded us to a Premium Ocean View for free. It's located close to alot of restaurants and shops and the ocean view was amazing. I definitely recommend. Read more
Vey Nice Hotel
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"Love the Hevanly bed!"
Great view and location.
"Vacation away from my vacation"
Just returned from being home in New York; living in Aruba for medical school. Decided to take a vacation from my vacation and chose Westin. Absolutely loved it. Great place to relax, and I live here!
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This guest did not leave a comment.
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"Westin staff makes the difference!"
We made the mistake of trying the Aruba Surf Club Marriott and we were very disappoited after only 2 days. We moved to the Westin with a great rate fromm Hotels.com and enjoyed every minute of it! 1st class place, well kept, but most of all the staff was excellent. Front desk staff excellent, restaurant staff-excellent, everyone was great except the […] pool bar staff. We really enjoyed our stay and felt relaxed and appreciated at the Westin Aruba Resort. Read more
"Hotel Staff"
Staffs are friendly at lobby, however, Maid who clean the room were very disruptive. Many times we tell them to come back at a different time, say not 10 am, they say they will come next day. So we ended NOT having our room cleaned, no fresh towels or ran out of coffee. Second major complain is the elevator, they got 4 elevator for the entire resort […] and we are constnatly waiting, my gf and I feel like we spend more time waiting for elevator than enjoying the resort. I will not go back to this hotel. Read more
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"Westin hotel - Aruba"
The Westin is a nice hotel. The service was pretty good and the rooms were clean. I most enjoyed the beach and happy hours were fun too. The two areas I see for improvement are activities for children and food. While the Westin offers a Kids Club, the activities are not that great and as a result they rarely had more than 1-2 kids participating in any […] given activity during my visit. One day we wanted to drop our six yr old off there for a few hours and she was the only kid so we decided against doing so. A general comment in regards to the food - it is very expensive in the hotel and surrounding restaurants, and it is NOT good! I was actually glad to get back to NJ to get some good food! Read more
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"Westin - Aruba"
The Westin has a great waterfront and is right on the beach. The staff is friendly and very accommodating. The rooms are spacious, comfortable and clean. The hotel itself seems mostly updated with some parts in need of a makeover. The surrounding area is very nice with a mini shopping plaza only a 5 minute walk. The only element i was dissatisfied with […] was the food and beverage. For people not on the all inclusive package its quite expensive to eat and drink at the hotel. Luckily the surrounding area has plenty of options so there is a wide variety of options. Read more
"Nice stay, but needs some updates"
The service and food were great. The only complain for our stay was the hotel's structure. The hotel needs to update its hotel lobby and bathrooms.
"Excellent"
Service was amazing. Very helpful in making reservation. Housekeeping was friendly~ rooms were immaculate. Not crowded. Relaxing. great location.
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"needs updating"
From the minute of we saw the arial view of Aruba we thought it was overrated for the prices in general...the westin building exterior simple, understared, a bit outdated..Walking into the contemporary, and chic lobby kept my Westin expectation at par until we reached our room...where most of the updating needs to be done. Typical expected westin decor […] in a wall to wall carpeted damp room had a mild reminder that mold is lingering, bathroom fixture slight rust, balcony poorly maintained with rusted patio set and paint chipped railing and floor. The hallways lit with flourescent lighting highlighting the poorly painted walls and room doors were not so impressive nor cohesive to the lobby's ambiance..Spa/gym facility were just ok, while the pool area non impressive..no outdoor jacuzzi or cabanas, kid friendly, poor live entertainment, and pool/beach waiting staff slow but pleasant all the time and eagerly accomodating, perhaps a bit overwhelmed...beach was probably the best stretch of sand along palm beach...even the adjacent "ritzier" hotels seemed more crammed and shorter...perhaps its because their outdoor facilities were larger?? the restauraunt "Pago Pago" may be their bragging point...food recommendation/staff superb (and we're pretty big "foodies") otherwise the rest in hotel cafes and eateries overrated and overpriced...take a walk on the strip and eat out!!!!! Perhaps we "may" return to Aruba but not this particular westin...maybe more research on nicer 3 stars or better deals on 5 stars but 4 stars THIS WAS NOT.. Read more
"Aruba dec 2010"
We just came back from 8 days at the Westin in Aruba. The hotel is lovely and rooms are vert well kept. This is a typical Westin, so I would say a solid 4 stars. The pool area is lovely and the staff is friendly and willing to go the extra mile. The resturants in the hotel are good. Especially Blossoms and Pago Pago. The beach area is smaller then other […] hotels but very nice. The Westin is at the end of the strip, so you need to walk for five minutes before you get to any restaurants but we didn't mind that at all. We would go back, we had a wonderful trip. Read more
"Ubicación"
Excelente ubicación y muy buena playa. Deberían variar el bufet desayuno
"Fantastiske senger"
Har aldri sovet i så gode senger. Profesjonell service fra A til Å. God strand. Stor miks av type folk som bor på hotellet, vi synes det var positivt. Ikke stivt, mye amerikanere genrellt på Palm beach/Aruba. Helgen var hotellet veldig fullt, litt travel frokost. Men flott frokost buffet. Ikke av de luksuriøse hotellene på palm beach, men prisen på […] de er jo mye høyere (feks radisson, som jeg ville foretrukket i høyere prisklasse) . Drar gjerne tilbake. Read more
"Hotel para familia"
Estive no Westin com toda minha familia que é bem grande(18 pessoas sendo 8 crianças).Foram as melhores ferias em familia.Todos muito educados ,agradaveis e praia e piscina maravilhosas,café da manhã ótimo.O hotel é formidavel,lanches na praia deliciosos,restaurante japones muito bom.Eu indico o Westin para suas férias.Obrigada
"los elevadores"
Hotel comodo con buenas instalaciones y atencion pero con un defecto q se llama.. asensores..hasta 15 minutos de cola para subir a la habitacion parece demaciado,
"Taxas extras"
Apesar de nao ter sido tarifado, achei um absurdo o hotel cobrar pelo uso do frigobar. Cada vez que abrir o frigobar fui tarifado em 4,22 dolares, no check- out conversei com o atendente recepcao e conseguir excluir da minha conta final. Afinal de contas no meu checkin nao fui informado sobre esse detalhe.
"muy buen hotel , con una atencion especial"
hotel muy bueno, con excelentes habitaciones y una atencion muy especial en la recepcion.
"Estadia"
Hotel perfeito, apesar de ser um hotel antigo, A estrutura interna está acima da média, recomendo!
"Goed hotel"
Goed hotel, goede locatie, niks op aan te merken
"buenaq estancia"
excelente ubicacion, limpio, con todos los servicios, trato amable
"Fabuloso Hotel"
Excelente Hotel, en todo los aspectos.
"ESTADIA 5 ESTRELLAS"
El Hotel estuvo de lo mejor, una maravilla. Y la ubicación, insuperable. Fue una experiencia inolvidable para mi y para mi familia.
"Queja por bloqueo inustificado en tajeta de crédit"
Todo lo positivo de las instalaciones del hotel, fue alterado por haber hecho el hotel, su parte administrativa, un bloqueo de USD 770 dólares durante las primera horas de nuestro check-in. No fuimos avisados de tal cosa. Dijeron que lo hicieron por las dudas que hiciéramos consumos. A pesar de nuestras protestas no los levantaron hasta que nos fuimos. […] Tengo la imagen del bloqueo de mi página de Visa, si requieren que se lo demuestre. También escaneada la factura. Fue una actitud injusta, molesta, injustificable. Teníamos pagado el hotel y el paquete de desayuno buffet. No pensamos volver a ningún Westin. Read more
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"Excelente hotel, costosos los servicios adicionale"
Buena ubicacion , buena playa, excelente instalaciones. Le falta diverssión en las areas comunes y cobran por muchos servicios que deberían estar incluidos : nevera x noche, mesa de pool, kids club etc.
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