All hotels in San Francisco, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2599 Lombard St, San Francisco, CA, 94123, United States of America, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 621 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.8
  • Comfort
    3.5
  • Condition
    3.3
  • Neighborhood
    3.7
3.0 / 5Good
"Good location and reasonable price."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The price was the main factor in choosing this hotel. Also important was free parking and breakfast . The room was clean but was suprised how small it was. Was also suprised by the $100 deposit. It was refunded after about 5 days . The bed was a bit soft but slept well each night . Would stay there again .
Genuine Expedia guest review
Other trip Nov 2, 2014
Bruce
US
4.0 / 5Excellent
"OK Budget Hotel For San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel is not the taj mahal, but it's just fine for those on a budget who want to stay in the city but plan to spend most of their time out doing things. The room was basic and clean. Bathrooms have been updated but there is no tub, only a shower. We got the deluxe queen room and with the extra space it really made a difference. Rooms we stayed in afterwards at other hotels seemed much smaller so we definitely noticed. Breakfast is only toast, english muffins, fruit, and juice or coffee. We bought yoghurt from the Walgreen's across the street and brought it down with us each morning to make the breakfast a little more filling. It was just right for a few days. Parking was good and we had no trouble finding a spot. We walked to the piers and all around town. Overall, it's a decent place to stay.
Genuine Hotels.com guest review
3 night family trip Oct 23, 2014
Mel
US
3.0 / 5Good
"reasonable distance to our activities"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was ok. Best feature is it was clean. Didn't like the toilet, it was like a public restroom toilet that you flush with your foot. We had to request a regular blanket, the bed had a sheet & a heavy bedspread provided, we needed something in between. We had to request replacement towels for one guest after the room had been cleaned. There were 3 of us in the room & towels were left for 2. Both issues mentioned were taken care of in a timely, satisfactory manner. We were happy with the coffee pot & fridge.
Genuine Expedia guest review
Other trip Oct 28, 2014
Barbie
US
4.0 / 5Excellent
"Nice hotel close to local transportation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Over all rating was very good. Pleasant people to work with, very helpful. Breakfast was good and plentiful.
Genuine Expedia guest review
Other trip Oct 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Good hotel in San Francisco"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good stay without breaking the budget for a hotel in San Francisco. Staff at front desk were extremely friendly and helpful. Since we coming from out of town, we arrived at 10:30 AM. They allowed us to park our vehicle there even though it was too early to check in. They next day after we checked out, they allowed us again to keep our car there for the day while we went sight seeing.
Genuine Expedia guest review
Other trip Oct 25, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good location. Adequate room- nothing fancy Breakfast minimal
Genuine Expedia guest review
Other trip Oct 22, 2014
A Traveler
US
4.0 / 5Excellent
"Nice location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good room and I love the location. A lot of great restaurants and bars within walking distance.
Genuine Hotels.com guest review
4 night trip Oct 12, 2014
Mark V.
US
4.0 / 5Excellent
"Great small hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff very helpful, very clean modern rooms, great location at a reasonable rate!
Genuine Expedia guest review
Other trip Oct 21, 2014
Laura
US
4.0 / 5Excellent
"A Nice 2.5 Star Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Let's not forget, this is a 2.5 Star hotel....it's not a 3 or 4 Star name-brand. As a result, it is fine. Nothing wrong with this hotel. Convenient to bus stops and nice restaurants and great shopping = 2 blocks away. Excellent service. Plain rooms but clean. Extremely comfortable bed!
Genuine Hotels.com guest review
5 night business trip Oct 12, 2014
Karen
US
3.0 / 5Good
"Good location, but not much more."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
On the main drag so it was very noisy to get a good nights sleep. We were not in the room except to sleep. Continental breakfast was just fair.
Genuine Expedia guest review
Other trip Oct 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very impressed with your staff. Very friendly and helpful. The facility, room et all was terrific. Would definitely stay there again.
Genuine Hotels.com guest review
1 night trip with friends Oct 10, 2014
Melody
US
4.0 / 5Excellent
"A cab ride away from attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
La Luna Inn was a quite, off the strip hotel. The room was clean and we had plenty of space. The staff was really friendly and the continental breakfast was small but perfect because we had planned to hop around the town and eat all day. My only compliant would be the shower pressure, there was hardly none. Also, we came during the hottest time of year, this hotel wasn't ready for the heat because the a/c unit didn't pump out much air, so the room got stuffy quite fast, the open window helped though.
Genuine Expedia guest review
Other trip Oct 6, 2014
Heather
US
3.0 / 5Good
"would not stay there again"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
I would pay more to stay at a newer hotel, poor condition.
Genuine Hotels.com guest review
2 night trip Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
La Luna Inn was recommended to me by a friend and I couldn't have been happier with my stay. The staff was extremely helpful and kind. The room was really spacious and clean. Surrounding Chestnut street is really cute to explore and the 30 bus took me right to fisherman's wharf. Thank you to the staff for letting me know that :) Prior to my visit I asked for a quiet room because I had read online it can get a little noisy because of street traffic. The staff were great and had a quiet room in the back all ready. Thanks La Luna Inn. I will be back :)
Genuine Hotels.com guest review
2 night trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"close to where we wanted to be"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the air conditioner was noisy, but overall it was fine
Genuine Hotels.com guest review
1 night trip Sep 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Good value for the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
San Fran is an expensive place, this is a great hotel for little money comparatively speaking. It is more than good enough. Parking included. Safe, lots of places to walk to to be able to eat. I would stay here again.
Genuine Hotels.com guest review
3 night trip Sep 11, 2014
Corrie K
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent for the price and close to many interesting venues.
Genuine Expedia guest review
Other trip Sep 10, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very friendly and helpful employees.
Genuine Hotels.com guest review
2 night romance trip Aug 27, 2014
cynthia
US
5.0 / 5Outstanding
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location! Walking distance to great restaurants, Palace of Fine Arts, and the marina. The motel is affordable (for San Francisco). The room was well-kept and the staff was friendly and helpful.
Genuine Hotels.com guest review
3 night trip Aug 25, 2014
TS
US
4.0 / 5Excellent
"nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was very welcoming and made us feel at home. They were great about answering our questions and helping us get around town. The room was simple, clean and comfortable. It was a little noisy from the street traffic but quieted down later at night.
Genuine Expedia guest review
Other trip Aug 18, 2014
Diane
US
5.0 / 5Outstanding
"La-Loved the La Luna Inn!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
You can't beat the quality for the price in the area. We started out our trip staying down by the airport, but quickly realized we wanted to be downtown. This hotel appeared nice from the pictures and we didn't have to pay for parking or internet so I thought worth a try. Loved it! It's not super-glamerous. But it was clean, quiet, and in a perfect location. We took taxis everywhere and left our rental car parked at the hotel. There is also a gas station and Walgreens right across the street. We went there to stock up the fridge in the room. The bed was comfortable, the bathroom was nice, and overall just a great value for the money. Would definitely stay here again.
Genuine Hotels.com guest review
2 night trip with friends Aug 15, 2014
Tiffany
US
4.0 / 5Excellent
"Safe"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Lots of families , helpful staff , rooms at the back quiet, parking
Genuine Hotels.com guest review
2 night trip Jul 16, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We chose the La Luna mostly for its location at the edge of the Marina and Presidio. The location is nothing short of fantastic. The motel itself is very old and maintained to minimum standards. Clean - yes, but the age shows. Rooms are missing a microwave. The breakfast offered is way to limited and almost all items require some sort of preparation which makes it total chaos in the small area set aside for it. Free parking, but limited availability. The hotel staff is very friendly. The La Luna is a good place if you just stay a couple of days. For extended stays I would look elsewhere.
Genuine Hotels.com guest review
4 night family trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
"So convenient, clean and comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My young niece and I stayed sun & mon night at the end of June 2014. Parking was good, the place was clean. The breakfast wasn't great the toasters didn't work well. It was good to feel part of the world with all the guests we met at breakfast coming from Europe. I will return because it is clean and conveniently located in a safe and relatively quiet part of town, though on a main thoroughfare.
Genuine Expedia guest review
Other trip Jul 2, 2014
Sara
US
2.0 / 5Fair
"Never coming back"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
The pictures are not at all what the hotel looks like. The sheets were dirty, our room smelled like cigarette, even though we picked a non-smoking room (and the description of the hotel says it is ALL NON SMOKING), the noise level is RIDICULOUSLY high coming from Lombard St and the docks, the bathrooms are like a closet with a toilet, the lamp shades were broken, and the price...well let's just say that I feel like I got robbed. Yes, SanFran is expensive, but I'd rather pay 100 more and stay at a Hilton, that in this pit hole.
Genuine Hotels.com guest review
1 night family trip Jun 25, 2014
Scarlett
US
5.0 / 5Outstanding
"Will be back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I really liked this hotel although I was nervous based on other reviews. I was pleasantly surprised! The staff there when I checked in was really nice and helpful. The room was more comfortable and modern than I anticipated. I got a room in the back of the hotel and it was perfectly quiet. I found the bed to be really comfy! My favorite part was the neighborhood. The Marina district is clean, sans homeless people and very close to the Golden Gate Bridge, Fishermans Wharf and lots of great restaurants. I will be back and hope the great prices remain!
Genuine Hotels.com guest review
2 night trip Jun 18, 2014
Nikzilla37
US
4.0 / 5Excellent
"Great Discovery"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Pleasantly surprised. Love the location and neighborhood. Nice to be able to park without valet or additional cost. Cool little places to eat and cocktails close by. Will stay again. Continental breakfast a little shy on selections, but still happy with stay.
Genuine Hotels.com guest review
1 night trip Jun 19, 2014
Reno Rob
US
4.0 / 5Excellent
"Great staff, perfect location near Presidio"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was just a 5 minute walk into the Presidio park and minutes away from delicious restaurants, cafes and stores. The staff went out of their way on numerous occasions to help us including bring extra towels and blankets, storing our baggage, and arranging a taxi pick up. The room was equipped with a small fridge and flat screen. We had a room in the back of the hotel which was guarded from street noise. The room itself was a little run down, and the carpets need to be replaced, and the shower floor could also be updated. However, overall I appreciated the facilities and would stay here again.
Genuine Expedia guest review
Other trip Jun 17, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
They have nice rooms. The only bad thing I have to say is that the sound-proofing isn't very good so you hear a lot of noise from Lombard street
Genuine Hotels.com guest review
2 night business trip Jun 10, 2014
A Traveler
US
4.0 / 5Excellent
"Great! Except..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
A good stay at a good price. Very clean. Easy to get in and out of. And a great location. The guy at the front desk told us about some cool stuff on Chestnut which was a lot of fun. They even let us park our car early so we didn't have to deal with parking in SF. However, they only put shampoo and body lotion in the room. No conditioner! We called the front desk, they told us to come down and again...they gave us shampoo and lotion. Not a biggie but a little inconvenient.
Genuine Hotels.com guest review
1 night romance trip May 25, 2014
A Traveler
US
3.0 / 5Good
"TOO CLOSE FROM STREET."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
TOO CLOSE FROM STREET. AND COLD ROOM, BUT LOCATION REALLY GOOD. NEAR CHESNUT STREET.
Genuine Hotels.com guest review
2 night trip May 24, 2014
ARI
US
4.0 / 5Excellent
"Nice for quick Business trip"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great comfortable bed, Hot shower, TV worked, internet was fast(enough) great for a quick business trip or a couple on vaca if your not planning on staying in the room to much more then sleep and hankypanky. Big Shower for a small room. parking was not so great if you came in late. had to park on the street and street cleaning was at 6am. I had to leave before then anyways but if your on vaca that kinda sucks. ladies at the desk were very friendly and accommodating, and the cleaning crew spoke english-not to seem racist but it helps when your asking for a towel or new sheets ;) ! for the price it was ok. there is AC in the room which is great in little hotel/motel types especially in San Francisco when a lot of the buildings don't have it at all and it was hot the week I went. 24 hour wallgreens across the street. on Lombard street. I'd stay here again.
Genuine Hotels.com guest review
1 night business trip May 13, 2014
Q
US
3.0 / 5Good
"Close to Presido and Golden Gate. Right on two bus"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was clean but small. Nothing special about it. Shower only, no tub. And bathroom was very cramped and no counter tops. The staff was very great to work with and very helpful.
Genuine Expedia guest review
Other trip May 27, 2014
Julie
US
4.0 / 5Excellent
"Close to sites, eateries, & public transportation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The facility is older but has been upgraded and very clean. The staff was friendly, informed, and helpful. The location is on a main road and is somewhat noisy but not distracting. There were convenience stores and restaurants nearby. The continental breakfast was not extensive and the dining are was small. Free parking was always available and the area safe. Normally don't like exterior corridors but this establishment did not feel unsafe.
Genuine Hotels.com guest review
2 night trip May 18, 2014
Glenn
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was clean and comfy and nearby all the attractions we wanted to see.
Genuine Expedia guest review
Other trip May 26, 2014
Jane
US
4.0 / 5Excellent
"reasonably priced and clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We were looking for a reasonably priced hotel that would also suit our needs. We found the site clean and pretty comfortable. It was close to restaurants and a short walk to the tour bus stop. The front desk clerk was very friendly and helpful. We would stay again. It gave us more to spend on site seeing and a couple of Giant's games.
Genuine Hotels.com guest review
3 night trip May 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Business trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Easily accessible, Room was very functional and had all the amenities that I needed for my stay. Bed was comfortable and the room was clean. Also quite reasonable. I stayed a month ago at the Sir Francis Drake and this room was more comfortable, more spacious and functional as well as more reasonable. I could also park for no extra charge in a space close to my room. There was no dining, however, I was going out anyway. (They did provide a small breakfast.)
Genuine Expedia guest review
Other trip May 18, 2014
Sarah
US
2.0 / 5Fair
"Ok for a one night stay."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our first room was so humid that we had to get a new one. The other room smelled weired. We had booked it for two nights, but had to cancel to second night because we didnt like the hotel. Limited breakfast.
Genuine Hotels.com guest review
2 night trip May 12, 2014
Toke
US
2.0 / 5Fair
"Great location, needs better AC"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The AC in the room was poor and we had to cool the place down in the evening by leaving the doors & window open for a couple of hours. Traffic noise is also a problem. Breakfast is poor.
Genuine Hotels.com guest review
1 night trip May 13, 2014
A Traveler
US
3.0 / 5Good
"security deposit is not reurned"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
it's been while since they held 50 bucks from my credit card , and it is not returned yet. They are very strict with security deposit !!!! Do not accept any cash. Treat you like you are thief and going to steal their TV or pillows! Excellent location, rooms are clean enough.
Genuine Hotels.com guest review
1 night trip May 1, 2014
Vasily
US
3.0 / 5Good
"Close to UCSF medical center"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
I picked this hotel because it was close to hospital. The hotel looks rather old and in need of some TLC. The room was a comfortable size but carpets and furniture need to be replaced. Parking is limited.
Genuine Hotels.com guest review
1 night business trip Apr 30, 2014
Juanita
US
3.0 / 5Good
"can't wait to go again"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
First time staying there.. Reasonable price perfect location to stay for tourist attractions..definitely recommend.
Genuine Hotels.com guest review
2 night family trip Apr 25, 2014
Jessica M.
US
2.0 / 5Fair
"OK Hotel but close to traffic"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I had a "deluxe King room" that had a balcony which opened up to Lombard St. However, the door did not seal and I felt like I was sleeping (relative term as I did not get much) in the middle of the street.
Genuine Expedia guest review
Other trip Apr 30, 2014
A Traveler
US
3.0 / 5Good
"Good for the price"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Good location and comfortable for the price. Very convenient parking. Lots of traffic noise from Lombard. Small room but adequate. Not problems for me but could be for some.
Genuine Hotels.com guest review
1 night trip Apr 24, 2014
bmc
US
5.0 / 5Outstanding
"Easy access to all that San Fran has to offer."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Always clean and comfortable. Breakfast if you want it and the best towels I have had even in much pricier hotels.
Genuine Expedia guest review
Other trip Apr 21, 2014
LoveToTravel
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Spent the day exploring Marin Headleands and walking around SF. Room had view if Golden Gate Bridge but quite a lot of traffic noise on Lombard at night. Bring earplugs and you'll be alright.
Genuine Hotels.com guest review
1 night family trip Apr 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Updated old hotel close to sights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I overall really enjoyed my stay here. It's an obviously much older hotel, but they've done a great job with keeping it up-to-date. A little bit noisy if you happen to be around during the day, due to the main road the hotel sits on; but I found the room very, very comfortable, and customer service great. Free parking on-site was a big plus and reason for staying; and it's walking distance to the Marina and Cow Hollow districts. I would absolutely stay here again...!
Genuine Hotels.com guest review
1 night trip with friends Apr 5, 2014
John
US
4.0 / 5Excellent
"Enhoyable stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
First I had a room that was one bed very small no wiggle room so we asked for a two bed room which are very nice as well as spacious and beds were comfortable overall the stay was great and the staff was great!!! :) would defenitly stay here again
Genuine Expedia guest review
Other trip Apr 11, 2014
stephanee
US
4.0 / 5Excellent
"it worked for what i needed, free parking was grea"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The man when I checked in very very friendly and I didn't have to wait. I would stay here again. It's not the Ritz Carlton, but if you're driving or have a rental car, as I did, it's a big plus to have the free parking right there onsite at the hotel. The traffic from Lombard was a bit loud, but i told myself it was a rushing river and it lulled me to sleep.
Genuine Hotels.com guest review
1 night trip Apr 6, 2014
Steve
US
3.0 / 5Good
"Mediocre hotel in need of TLC"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
We had a regular room on the 3rd floor with 2 queen beds. Parking is free. Our room had a view of the Golden Gate Bridge from afar, nothing too crazy. As for places to eat, there wasn't much. You'd have to hop into a cab or drive to get to the good spots. The area wasn't as lively as we had hoped. When trying to sleep it was very loud. We were surrounded by rooms on both sides and to the back of us. The walls are thin. We could hear our neighbors talking, walking up the stairs, cars driving by. We had ant problems on our 2nd night. Our iron did not have a cap on it so water continuously spilled out when ironing our clothes. The new one we requested had the same problem. When asking for 2 extra towels, we were questioned what for? The "continental breakfast" wasn't anything too fancy. There was toast and oatmeal. When walking in to the front desk, the staff seemed like they could care less to help, smile, make small talk. I asked for hot water and a fork, the guy at the front desk didn't even get up to show me where they were. He simply stated, "on the top shelf." Our last night the water wouldn't turn on. Ran it for a couple minutes and it was going again. The remote to our TV didn't work. On a brighter note, ate at Squat & Gobble a block down for brunch one day and I would highly recommend it! Friendly people, good customer service, good food.
Genuine Expedia guest review
Other trip Apr 7, 2014
J
US
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