I have stayed here before. I went back because the price is reasonable and the location was very convenient.Genuine Expedia guest review
"Older hotel undergoing renovations."
The management should NOT be renting rooms that are still undergoing renovations, that is, rooms with marks on walls, incomplete moulding work, unfinished bathroom updates, hallways undergoing work, etc.Genuine Expedia guest review
"Excellent location for shopping at Ala Moana Mall."
The Pagoda staff was friendly and professional. This is an excellent location for access to the Ala Moana Mall, Walmart and Ross shopping. It is a short walk to the Ala Moana Beach Park. The rooms are very dated, but clean and comfortable enough. The elevator is secured by room key lock and we felt safe. Parking for $10 dollars a day felt like a bargain […] in the midst of the city. We ate in the restaurant for a buffet night and the king crab legs and prime rib were fantastic. The lobby was clean and comfortable with complementary newspapers. The pool area, though covered in older outdoor carpet, was clean and had new patio furniture. The pool itself was well maintained and the water welcoming. Thanks . Read moreGenuine Expedia guest review
Very gringy place. I would not recommend this place to no one.Genuine Expedia guest review
"some of the staff was nice and there was a man to"
I brought my sister and I for her birthday overall everyone was nice and curtiousGenuine Expedia guest review
Convenient location and friendly service, but Noisy carousers on the street could be heard from the 12th floor both nights.Genuine Hotels.com guest review
If all you need is a place to sleep, this is it.Genuine Hotels.com guest review
"Good Place to be."
The Pagoda has been a favorite for years(about 25).Great food and service.Easy access to grocery stores,walmart,etc and convienent for wheelchair access.Stayed 3 days.Had a good visitGenuine Expedia guest review
Hotel is good for the money but elevators were slow. Otherwise, stay was pleasant.Genuine Hotels.com guest review
"Has everything within walking distance"
This hotel was picked due to the price even tho I noticed it did not have the best overall rating. I found the employees very friendly and helpful,. at one trip up to my room I had my swimming trunks on and my wallet slipped out of the shallow pocket in the trunks in the hallway unnoticed by me..I received a call sometime later on my cell that security […] was on the way to my room to return something that belonged to me. My wallet was returned with all items and cash intact. For that no rating is high enough for this hotel.. Yes it is located in downtown Honolulu and u get some noise from the street however my family was able to walk to many great local restaurants/shops, the room was clean and comfortable. Read moreGenuine Hotels.com guest review
"Conveniently located close to our planned activity"
The Pagoda is located in an interesting, multiethnic neighborhood. It is located near the Kistner Vein Clinic - our destination - and walking distance to the Ala Moana Center. We were aware the hotel in under renovation, but because of the location, decided to take a chance. It turned out to be a wonderful place to stay. When we needed to get our boarding […] passes and found the "for pay" computers our only source, one of the evening desk clerks offered to assist us - boarding passes in hand made our evening much more enjoyable. The breakfast we had was very generous and very tasty. We also appreciated being able to leave our luggage in a secure closet before we were able to check in as well as after check out before we needed to leave for our plane. Everyone was very friendly and helpful - we are making another trip there soon and will stay at the Pagoda again. Read moreGenuine Hotels.com guest review
The check in was pleasant. Really nice staff. My room smelt like urine though. We didn't spend much time in the room. Good price for a room if you're just going to be out on the road majority of the time.Genuine Expedia guest review
Older hotel, but rooms and facilities are clean. The floating hotel, gardens, and various tropical/koi fish were beautiful. For the price and location in honolulu its a nice place to stay. Though not a honeymoon spot.Genuine Expedia guest review
Enjoyed staying at the Pagota. Great buffet dinner in restaurant on weekends. Good local food. Very noisy neighborhood. Car alarms going on all night and day. So sad to see so many homeless. Great eating places close by and only a few blocks to the shopping center. Would definitely stay there again but ask of a room not over looking the street.Genuine Hotels.com guest review
I was surprised of how the rooms were nice and also clean.Genuine Hotels.com guest review
"Close to major shopping mall and eating places"
Hotel hallways needs upgrading. Room was clean. Hotel location very good for my needs.Genuine Hotels.com guest review
"Location was great."
Location was great. But they need to clean better. Found shrimp under bed and mold in bathroom. They were renovating. Higher floors had new rug which was much cleaner. New elevator was faster. Pagoda is improving.Genuine Hotels.com guest review
"Great "LOCAL" hotel"
I was very much satisfied except for the desk clerk on Friday night when I returned from testifying at the Capitol. She refused to give me a new key aftermine would not work. I had been at the Capitol since seven in the morning, and this was at nine at night-- or a little later. I am 83 years old, and I thought she was rude. Finally the security took […] me. To the room. He was very nice! Read moreGenuine Hotels.com guest review
"Terrible and duty !! Horrible experience w/ infant"
Elevators dont work, rooms duty, noise and I have a 7 months toddler with me!! Horrible Experience !!Genuine Expedia guest review
goodGenuine Hotels.com guest review
The room had no microwave. We stayed for our 16 year anniversary. But when we had leftovers from dinner the night before we ate it coldm. The bed was extremely hard and gave us both back aches. I won't be staying at the pagoda again.Genuine Hotels.com guest review
"Bedding not what we confirmed for"
Reservation was made through agent on phone. We reserved the two bedroom suite for we had a total of 6 in our party. While speaking with agent she called Pagoda and she was to confirm 5 beds and a sleeper sofa. We were such on a tight schedule that we did not notice till we returned back to the room of the bed arrangement. The room key did not work. […] After checking with front desk the key still did not work and had to wait another 10 minutes for security. We really would appreciate when a reservation is confirmed especially with a large party, that it would be followed through. It was an inconvenience to find our findings later. Read moreGenuine Hotels.com guest review
"Hotel needs rebuild."
The cleaning staff was great but the rug needed to be replaced or deeep cleaned as it smelled. Good when traveling with kids, don't let them lay on rug. Nice Swimming pool. Good staff. Laundry facilities, inexpensive for self wash and dry. Parking only 10 a day.Genuine Expedia guest review
"Pagoda Is Getting Better!"
The staff of the Hotel are so friendly and helpful. But let me remind visitors this... No matter how tired or grouchy you feel at check-in. dig down for the nice person in side you that we all have hidden at these stressful times while traveling. Being nice and friendly, gets you a lot more than having the arrogant attitude. There's people that wrote […] scathing reviews and you just know that they didn't put out any effort to try and smile. Sometimes, things go wrong , breaks or a human error is made! It does happen! But, honey gets more than vinegar. Work with a person with respect and leave your hostility and attitude at home, while going on vacation! The Pagoda is doing renovations but they are so respectful to knock off around 4pm and not start too early in the morning. New carpeting, paint, and color. The only thing I could say is so insignificant, but we would like them to get the same basic cable channels they used to have before . The TV selections aren't too good. but for most people, they are out and about anyway. Not a lot of vacation time spent on TV viewing. But some of us are couch potatoes and love our evening TV! We have stayed here a lot and they ARE only improving thru- out the years! Thanks Pagoda. Helen And Gino Alipio, Wailuku, Maui. Read moreGenuine Expedia guest review
staff okay, wakeup call late, receiving, carpets stained,bathroom tub needs caulking around edges,tub chipped,cleaning service bad left room at 0600 am and returned around 1500 and room had not been cleanedGenuine Hotels.com guest review
They gave me a 2nd floor room was very noisy at 7 AM, lot of trucks backing up. Weird people ar lobby and 1st floor coming in and out they look like just hanging around i never knew if guest or what, friendly staff good if yor looking for cheap hotel.Genuine Expedia guest review
"worst hotel experience ever"
this was the biggest ripoff ive ever had to deal with. Hotels.com set me up with a great room and everything was perfect until i got to the Pagoda Inn and then all of the horrible aspects started. This Hotel increased my rates, charged me more for having pets even though it was already reserved as a pet friendly room, charged me for an unwanted and […] unreceived upgrade on a room, and even double charged my card for the total increase of price. Parking is not included in the extreme price for this Hotel while other Hotels in the area will validate for their own parking and even assist with anything you need. I recommend never staying at this Hotel and want you to know that the final price on the room was more than double per night after all the extra charges. They were not willing to drop the price for me due to their own mistakes and inconveinences and insisted that I could get a different Hotel and contact Hotel.com for a full refund of the monies I had already paid. Please do not stay at this Hotel and save yourself your precious vacation time. Read moreGenuine Hotels.com guest review
"High recommendation from friends"
I have stayed at the Pagoda a few times and each time I always enjoyed it. Clean rooms, outstanding services, beautiful setting, super restaurant with all kinds of outlets close within walking distance. Room cost is reasonable.Genuine Expedia guest review
"There is better for not much more $$"
Used to stay here many years ago, but upon returning this time I will avoid. Although the restaurant serves tasty meals (try them for breakfast), the condition of the hotel is horrible. Paint peeling off the walls of the corridors, finicky window air conditioners, very old and low quality bathroom, old carpeting, and malfunctioning room keys. For what […] I paid (even though it is Hawaii), there is much better. Although location is convenient, parking still costs (why is it not FREE???) and the area does not feel safe at night (locals might not be too concerned, but I can see where tourists might feel uncomfortable). Read moreGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Close to everything you need"
Great hotel to stay at if you're local!. Within walking distance to all my favorite places to shop, eat and the beach is close. Just love it there!Genuine Hotels.com guest review
"its ok try it youll like it."
My stay was great the roon has a micro wave stove full size refrigerator the location was great close to shopping malls my event was held in .wae alae ave. The price was rite so go check it out I think youll like it toGenuine Hotels.com guest review
"do not expect much"
Old and not a great neighborhoodGenuine Hotels.com guest review
"Nice but hard to find"
The hotel is hard to find mostly because it is not well labeled. Also it is actually multiple separate bldgs. on different sides of the street. Like many hotels, they charge for parking, per car, in addition to the price of the room. The room itself was clean and large with plenty of beds and a kitchen with a full fridge and a 2-burner stove. Also microwave, […] coffee pot and plates, etc. We booked a queen with 2 twins through Expedia and was given 4 twins when we finally found the hotel. After discussion, they found a room for us as we had requested. Read moreGenuine Expedia guest review
"close to the stores"
I've stayed there before so my experiences have been very nice no problems at all!Genuine Expedia guest review
everything was good. pagoda is an older hotel, so as expected some of the things in the room were older. everything was fine though, except for the parking. i paid to park in the parking garage, and somehow still got a $50 ticket saying i wasnt authorized to park in there. i had my paperwork on the dashboard too.Genuine Hotels.com guest review
"Hotel with history of being good"
Carpet was worn and smelt moldy. Bed sheets torn. Bathroom facet had mold in the handle and knobs were backward. The cost of the room should have been closer to $30, not $150.Genuine Expedia guest review
"We will not ever stay at the pagoda again!"
Police presence because of altercation with another guest. Staff acted like they could care less about us as guests. Was not told room key was required to get onto room floors. A Japanese woman screamed at us about it then yelled oh my god! When the gentleman in the elevator got tired of listening to her and asked her to get off the elevator so we could […] all get to our rooms. People in the businesses and by standers on the street treated us like we were scum when we went to ask if there were any pubs close by. Over all experience was extremely painful. We will never stay there again or recommend the hotel to anyone. Read moreGenuine Expedia guest review
"A Good Value"
Pagoda Hotel is not located that close to the beach, but it is near many great places for cheap shopping in Honolulu. Also, the staff was very helpful in helping me to transfer my photos to a memory stick and in general, was friendly. This hotel was definitely one of the highlights or at least better aspects of my trip. One can get to Waikiki without […] too much difficulty from the hotel by bus or on foot. The price was quite reasonable. Read moreGenuine Hotels.com guest review
"Not in Waikiki"
This was my 3rd stay this year at the Pagoda. I like the location to get to local shopping and local foods within walking distance. They also always have parking in one of three parking lots. At least this time, both elevators were working and the new room key security is in place. Only guests with room keys can go up the main building elevator. In […] May one elevator was down for weeks for "upgrades" and the other one broke down. So you had to use stairs (excellent exercise for the 12th floor or penthouse.) Rooms are big, but the layout is dated. I do like the long ledge and extra sink along the side of one bed. Lower floors can be more noisy with the older glass louvered windows. Upgraded top floor rooms have new carpet and paint, a few other newer minor items, but still the same basic older bathroom fixtures. It's not a Marriott or Hilton, but it is affordable. Read moreGenuine Expedia guest review
"Good place for the price"
The hotel is older, but clean. Staff was friendly and kept the room/facility clean. It's right in the middle of tourist central, so if you want to be close to all that action it's a good location. Next trip we will get out of all the commotion, make sure wi fi and parking are included at our hotel and a balcony would be nice.Genuine Hotels.com guest review
"So so good, it's old hotel but comfortable"
This hotel is in city side and easy to go to anyplaces. Hotel is not new, but acceptable and comfortable. Good points are in city side and go to any places by bus or taxi. Access to airport also goodGenuine Hotels.com guest review
"It's a okay hotel close to shopping"
the fridge is not working; the bathroom is not really clean.Genuine Expedia guest review
the air conditioning is quite loud. it is located near the ala monoa center which is convenient for catching busesGenuine Expedia guest review
Close to Ala Moana, clean, staff mediocre, elevators have issues. A little rundown but overall a decent place for the money. More for biz travelers from outer islands than destination tourists I'd say.Genuine Expedia guest review
"elevator to small"
the card for the elevator didn't work, we were stuck going up and down.Genuine Expedia guest review
"good deal, but don't expect it to be the Hilton"
The hotel is a bargain if you're just looking for a place in Honolulu. It's not exactly walking distance from Waikiki but you can take any bus or tram to get there anyway. it's a basic hotel, next door to Walmart for supplies and Ross, for last minute clothing needs. No fancy lobby or WiFi or fancy restaurant. Who goes to Hawaii to be locked in a room […] anyway. If you're just looking for a home base, this is one of the cheapest places to be in. Read moreGenuine Hotels.com guest review
"terrace with kitchen"
the terrace with the kitchen is very good. the problem I had being that we had a 2 bedroom for 5 people, there were no pots in the room. There were not enough utensils so we ended up buying paper products.I called to ask for a pot but not a small pot, but a medium to large pot.But it took a while before i could get the pot which was small and according […] to the housekeeper, they don't have big pots and he had to go look for a pot. Now everyone that was in the room were all adults, no children. it was hard to cook with a small pot. I had to call family members to bring us big pots to cook. That was embarassing. The reason I got the terrace was because of the kitchen and we can cook instead of going out to eat the 4 days we were there. Being that the 5th floor is a smoking floor, I asked if we could smoke on the outside of the room overlooking the pool, but I was told that we had to smoke inside the room. There were 4 of us that smokes and 1 being my 75 yr. old uncle who doesn't smoke, we wanted to show respect and go outside, but they won't let us. So we ended up in the bedroom and shut the door, but the smell still will travel in the living room. some of the other guest would smoke outside because they have children in their room and don't want to smoke around them. Read moreGenuine Expedia guest review
Clean rooms, beding is comfortable and staff has aloha spirit.Genuine Expedia guest review
"Good bargain for thrifty travel with rental car."
If you are looking for Waikiki level amenities this is not your Hotel. But, I still found this hotel to be convenient to great shopping and dining within walking distance and the rooms are spacious with comfortable bedding. If you have a rental car and are not only doing Waikiki then this hotel could save you hundreds of dollars to spend on exploring […] this wonderful island. Parking is 1/3 what it cost in Waikiki and you are close to all the major highway systems, Pearl Harbor and Punchbowl memorial. Read moreGenuine Expedia guest review
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