"Good Price - Accomodating Service"
Rooms are fairly priced and fairly clean; service is friendly and accommodating. Conveniently located for short stays (24 hour restaurant and shops within walkable distance).Genuine Hotels.com guest review
"Good enough two-night stay"
Be aware parking is an additional $10/day - but cheapest of those that charge extra for it. Very few spots available on the grounds so we always ended up in the multi-story public parking structure across the street, some spots are really tight, but it is secure. The room was old, beds not comfortable at all - I advised the staff to at least turn the […] mattresses, curtains hardly close and are NOT black-out. Was surprised how quiet the neighborhood was and noises within the hotel didn't come inside the room - but we sleep with a sound conditioner - good advice for all travelers. Nice to be so close to the Ala Moana shopping Center and the other shopping at Don Quixote's and food court. Would stay again. Heard the buffet is great, but it wasn't available the nights we stayed. Read moreGenuine Hotels.com guest review
"Below expectations, not your money's worth..!"
Upon arrival at the hotel lobby at around 1:00 pm, I was told to wait until 3:00pm for official check out time. At 3:00pm, I was told again to wait another 1 hour, as my room is not ready yet for occupancy. Upon check-in at around 3:45pm, I was never given an instruction nor information that I was booked at a different building at the nearby area. Instead […] of Pagoda Hotel, it was Pagoda Terrace. I waste sometime in going up and down from Pagoda Hotel without knowing that I was booked to the other building. I am frustrated with the front desk attendant, named Jesamyn (or Jassmyn). The lady was very irresponsible, unfriendly, and unaccommodating. I suggest that she should be removed from her post and reassign to housekeeping probably. Upon entering my room, I smell stinks or foul odor. This is further escalated by wet and sticky floor matting and old type foul smell of the area. On my 2nd day of stay, I noticed that full housekeeping was not done in my room. Minor cleaning was done on the toilet and bath, while light fixing on the bed. All used glass, spoon and fork were left behind untouched on top of the sink. The entire kitchenette was never been cleaned. I asked the front desk---(which happened to be Jesamyn again) about the uncleaned kitchenette, she said that thorough room cleaning is being done every 3 days. On my 3rd day, I asked to be transferred for a better room. I got what I want but the room replacement has no WIFI connection. Read moreGenuine Expedia guest review
Pagoda Hotel is a favorite among locals for its convenient location away from the crush of tourists in Waikiki. The rooms are a little worn around the edges, but are clean and comfortable - just don't expect fancy. Great location if you're not renting a car as many stores and restaurants that locals go to are within a block or two, as well as Ala Moana […] Shopping Center. Read moreGenuine Hotels.com guest review
"area is convenient"
Because of the pricw we paid,the hotet was exceptable. Room was clean the front desk staff was not pleasant,the restrant was musty looking but food was tasty! Staff was not cheerful rugs looked old and dusty hotel curtains should be more dark in color in the morning ypu cant sleep in because ots lighted up by the sun. The only staff that were friendly […] and smiling was the housekeeping,very pleasant and approachable! Read moreGenuine Hotels.com guest review
"Was in town for work and play. Very nice stay."
In town not far from everything. Had a lot of fun walking on the beach after work and going to the shops not far from hotel.Genuine Expedia guest review
IT WAS GREAT EXCEPT YOU NEED TO HAVE A WIFI CONNECTION.Genuine Hotels.com guest review
"Good Place to Stay"
It was great place to stay and a great price. No internet WiFi was hard to accept but we survived.Genuine Hotels.com guest review
"Trips to Oahu"
When ever I go to Oahu, I always check Pagoda first before anywhere else. It is conveniently located and lots of parking are available. It is a place where people recognizes you upon your return, a family atmosphere. This last visit was a last minute visit as there was an emergency in my family. I was not able to check on the same day that I arrived […] as I was in the hospital from the time of my arrival and it was great that my room was kept until I was able to leave the hospital. Read moreGenuine Expedia guest review
We enjoyed our stay. Just to relax and get some rest.Genuine Hotels.com guest review
Totally happy with the location, amenities, staff and elevators, and parkingGenuine Hotels.com guest review
We enjoyed out stay.Genuine Hotels.com guest review
"Pleasant Stay for 3 Days"
I booked our stay only two days before we got there. I also requested to have two queen beds in our room. When we arrived the hotel staff were very friendly and helpful. We were in our room within 10 mins after we arrived. We also had two queen beds as requested. After reading some reviews I was hesitant to book at the Pagoda but the price was very […] reasonable. However, I thought the room was nice. Not a five star hotel but definitely not a cheap hotel. I called room service for more towels and they brought them up right away. They also serviced our room daily with fresh new towels. The location is also convenient. The parking is $10 a day but there are other hotels for more. Also, they are near a lot of attractions, Ala Moana Shopping Center and Don Quijote (a store that sells just about everything for a great price). There are also a lot of places to eat at within walking distance. Also, everywhere we tried was so delicious, we were never disappointed. The nice hotel staff is also a reason why I would book at the Pagoda Hotel again. Especially with my last minute booking and special request. Overall, I would definitely stay there again. Read moreGenuine Expedia guest review
"Terrible stay right from the start!!"
Our room was not available at check in time at 3:00 making us late for our scheduled event. When our room did become available we were given one that had not yet been cleaned! Beds were made and the room may have been vacuumed but there were dirty towels on the bathroom floor and trash in the trash bins. Also the room that I reserved did not have the […] size of beds that I requested. I called front desk to have us relocated. We were relocated hours later into a room where the bed situation was correct but we had a bathroom tub that did not drain! Also the keys to the gates that lead to the rooms did not work and we had to stand in the rain while I tried to get in touch with the front desk. We were eventually let in by an intoxicated stranger that "hung out " near the gate! I called to speak with the manager whom they said would call me back but never did!! Overall: Old, dirty rooms and poor customer service!!!! Read moreGenuine Hotels.com guest review
"Cheapest hotel to stay and close to shops"
The hotel is under renovation. It was confusing to find my hotel room due to the entrance had a posting stating that I could not enter but it was the entrance to enter. I needed to call the front desk for more clarity and front desk person needed to come out and show me where I needed to answer. He stated that the sign was not taken down and he apologized […] for the inconvenience. Read moreGenuine Expedia guest review
"Worked in a pinch"
Good sized room in older hotel. We missed our flight and need a room for a night while we waited for a next day flight. Only one ice machine, downstairs. We were told they of erred a balcony and small kitchen, we got neither. Microwave, safe and refrige in the room. Overall comfort ok. Small window air conditioner was old but really cooled things off. […] Beds comfortable enough but could have used a blanket. Read moreGenuine Hotels.com guest review
"10 day vacation, April 2014."
Staff were really nice and had great customer service. Though I wish parking was free, it was much cheaper than any other hotels in the area. It was $10 a day right across the street from the hotel. Love the breeze blowing through the lobby area and most of the days we didn't have to use the AC (varies on weather and time of year you stay)Genuine Expedia guest review
"Comfortable Hotel - Near Malls & Restaurants"
We were in Honolulu to take care of personal business at the Federal Building and to visit relatives and friends. If you are looking for an inexpensive hotel, in walking distance to the Ala Moana Shopping Center, WalMart, Ross and nearby restaurants, then, I recommend the Pagoda Hotel. If you decide not to rent a car, there are shuttles that you can […] take to Waikiki, Ala Moana Shopping Center or the Aloha Tower. You may also book tours from the hotel if you wish to experience the Island of Oahu and Honolulu. We were delighted with their breakfast in which they give off 10%. Also, for dinner they have either a buffet or a menu to choose from. We were very pleased with the food and the staff that worked at the restaurant. Everyone were very friendly including the maids. We also enjoyed the drive-in that was located next door to the hotel, and it was packed with local people as they were open 24 hours on weekends, and you could order a variety of food on the menu. Although Wi-Fi is not free, we are still willing to stay at the Pagoda due to it's moderate price, convenience to shopping centers and access to downtown business districts, away from the hustle and bustle of Waikiki, and lots of choices to choose from in regards to restaurants which are all in walking distance. You don't need to rent a Car to go to the beach, malls or restaurants. Read moreGenuine Expedia guest review
"Clean, close to center ofl city"
Mostly all was good except after I arrived home I realized I left my I -phone charger plugged into the wall. I called the hotel that night and they said they would let room service know in the morning. They never called back. I called again the next day and talked to room service. They said they would check and call me back in a half hour. That was […] yesterday, I am still waiting for the call. Meantime my phone is not working. I will need to buy another charger. Read moreGenuine Hotels.com guest review
"Room needs improvement"
Air conditioning is terrible. Kept me up all night with noise and very difficult to control. Annoyed by garbage truck noise. Disturbed by it even on the 12th floor.Genuine Expedia guest review
Room was neat and clean. Good location for business meetings downtown and for shopping opportunities nearby.Genuine Expedia guest review
"Perfect Spot for the Less-Finicky Traveler"
From the phone call we made circling the block trying to figure out the parking situation to the early morning check-out every employee was courteous and helpful. It was very well-located with many different dining options very close by. We ate breakfast at the Pagoda Restaurant one morning - it was moderately priced but hearty and filling. Be sure […] to check out the Koi pond! Parking took some getting used to as we had to park in a commercial parking tower across the street and keep track of the ticket given to us that showed we already paid. Plenty of shopping nearby; at least one large mall, some designer outlets, a few boutique stores - not to mention a Ross, Walmart & Sam's Club, in addition to a salon AND a spa -- all within walking distance. Also within walking distance? The beach. It was super crowded the day we strolled down there, and we weren't happy with the litter strewn on the sand and washing up with the waves (used toilet paper and assorted trash)...but I'm not sure if that is a regular occurrence since we didn't go back. Instead, we headed to North Shore and it was easy to do as the hotel location is also central to the freeways and highways. The rooms are simple, but clean with no frills and the air-conditioning worked beautifully! (Desperately needed after hiking Koko Head and Diamond Head, so fully appreciated!) We got a great deal on Hotels.com and will HAPPILY book again if we're fortunate enough to return to Hawai'i and need accommodations. Read moreGenuine Hotels.com guest review
I would definitely come back! Would recommend this hotel to my friendsGenuine Expedia guest review
"Room is very aged especially the kitchen and bathr"
Construction going on-had to park on the 6th floor-lower floors were for Ross' customers. Drag our luggage 2 blocks away to another tower!Genuine Expedia guest review
It was pleasant convenient to shopping and meeting which was one of the reasons. Parking cost was reasonable and convenient. A little noisy but bearable. Housekeeping services need to be advised that if the declared occupancy for the room is three. Towels should be available in the room for three, and not 2 regardless of declared occupancy which necessitated […] us in calling each night for an extra set of towels and in one night for a roll of toilet tissue. Read moreGenuine Hotels.com guest review
Parking too far Room too old Space is ok Service is badGenuine Expedia guest review
"Opinion of the Pagoda Hotel"
pleasant, staff was very helpful. accommodations were neat, clean, and comfortableGenuine Expedia guest review
"Local style hotel with great location!"
I was born and raised in Honolulu, but now live in California. We came back to Honolulu, to attend my niece's wedding. I have been to the Pagoda Restaurant many times when I was a kid, but never stayed at the hotel. I knew what to expect, nothing fancy, just a clean place to sleep and shower! I had friends come over for breakfast one morning and they […] enjoyed the koi ponds and waterfall, as well as the breakfast! They also hadn't been to Pagoda in years and enjoyed the hospitality. Read moreGenuine Expedia guest review
"Pagoda is okay"
First room I stayed in had a geico freaked me out switched to a better room House keeping ladies are super sweet and always cleaned andade my bedGenuine Hotels.com guest review
Its a cheap hotel very old stlye. They need to do a full make over in and out. A lot of bugs crawling around in my room. The tv is super old and there are only 40 channels. You can hear a lot of outside noise so I couldnt sleep well.Genuine Expedia guest review
"if you're not a tourist that expects alot..."
This hotel is more of a Kamaaina spot. Where alot of Hawaii Residents from other islands like to stay at. No Waikiki feel here. We like to stay here because of where it is. Located next to Ala Moana Shopping Center, Ross, Walgreen and Walmart/Sam's Club. All just a walk away. There's also eateries nearby and Pagoda has their own restaurant also. They […] also have a pool but we don't have time for that when there is alot of place to go to and see. Parking is priced well and the parking spaces are not a tight fit. If you're not looking for the wow factor or the spectacular view of the ocean. Then this is the place for you. Read moreGenuine Hotels.com guest review
I was very pleased with my stay. After traveling all day across the US I got great rest and felt very safe there. Especially being a single woman in a unknown place by herself! I would stay there again.Genuine Hotels.com guest review
I felt things were not clean and had an oder. Very disappointing.Genuine Expedia guest review
The Hotel supply of water was shut off for construction purposes and pool was closed.Genuine Expedia guest review
"very comfortable stay"
Everything was perfect except no service for personal laundry on the weekend. The restaurant on premises is excellent. Convenient for shopping at Ala Moana, Ross or Walmart.Genuine Hotels.com guest review
My stay was comfortable. Friendly staff. Will stay at hotel again in future trips.Genuine Hotels.com guest review
It all good and funGenuine Hotels.com guest review
Very noisy. Between the families ruling the corridors and the window installed airconditioner there was never a good night in the 7 nights we were there.Genuine Hotels.com guest review
My stay was ok. Hotel service was kinda slow. I requested some bath towels, I waited 1 hour 20 mins. I had to call 3 times. That was a little upsetting!Genuine Hotels.com guest review
Front desk was quick and efficient. Ongoing renovations caused some delay in the elevator service, but tolerable. Good value for the money spent.Genuine Hotels.com guest review
I stayed here because of a convention at the conv. center. Host hotel that was closer was full. It was a bit of a walk to & from. Not recomended for older people or would not consider walking this by myself. Strange neighborhood.Genuine Expedia guest review
"Easy access east - west"
Easy and comfortable surroundings with Walmart in 7min walk distance. Ample parking at reasonable rates.Genuine Hotels.com guest review
"Great for the price"
The room was clean and fresh with four beds. It has a small kitchenette. TV is an old tube type that should be updated.Genuine Expedia guest review
"Excellent value, convenient location!"
Great stay, will go again - dedicated parking only $10 a day, old hotel but clean and comfortable in a great central location. The restaurant is great, best breakfast ever!Genuine Hotels.com guest review
"Close to shopping center, beach and trolley system"
Exceptional staff! Exquisite dining area surrounded by beautiful Japanese garden.Genuine Expedia guest review
"A Convenient Location for Travel & Activities"
An older hotel that could use some updating. Arrived in early evening during a rain. Hotel had no bellman or covered area to offload luggage. Small elevators require room key card to activate. Didn't always work without multiple attempts. One ice machine on ground floor in laundry room to service all floors. Adequate parking at reasonable rates available. […] Location good to access points of interest: Pearl Harbor, Diamond Head, Waikiki Beach, etc. Read moreGenuine Expedia guest review
The room included a kitchenette - The room had recently been repainted so the condition of the room was fine and was spacious. However, the kitchen dishes, etc. were very few. It was the outside perimeter that was not good. The lighting of the hallways (outside areas) was very poor - would not recommend staying there. Felt very insecure and the clientele […] of other residents gave the impression of being insecure and were threatening. Facility was not attached to the main building so felt very secluded. Couldn't find the ice machine so asked young fellows walking around and they didn't have a clue. It appeared that they didn't care and were very intimidating. Read moreGenuine Expedia guest review
The employees were nice and easy to deal with. However the hotel was not at all nice. Even though I was there for vacation I still had homework etc to do and they have no interent no offense but what hotel now a days don't have internet. It was close to Walmart which was nice but we left a few days into our stay to be closer to things. The surrounding […] area was not pleasnt at all. If your just in town for a night it would not be bad however I would not recommand for a long stay. Read moreGenuine Hotels.com guest review
"great location, good price, restaurant attached ,"
used it as a point to go to museum, close stop to the beach,Genuine Expedia guest review
"Good location, walking distance to several shops"
A little noisey in hallway at night from boys rooming close by. While sitting on edge of bed, leg of bed broke, got it fixed quickly. Air conditioner loud. Stay was ok, no wow factor, but walking distance to Ala Moana Center, other shops and variety of restaurants. That's all.Genuine Expedia guest review
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