All hotels in Kailua-Kona, Hawaii, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here75-5660 Palani Road,, Kailua-kona, HI, 96740, United States of America, ‏‎855-239-9399
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4.2 / 5Excellent

Score breakdown (from 840 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.5
4.0 / 5Excellent
"Super friendly staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was semi modernized. Front desk staff were extremely friendly and helpful. Had dinner at the restaurant on the beach food good, server terrible. Parking easy and short walk to hotel. Overall very nice.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for your comments regarding your recent stay with us. Although you have expressed an appreciation for our hotel and the helpful service from our front desk staff it is definitely disappointing to learn that we did not fully impress you in terms of service at our restaurant. We apologize and hope that this did not take away from your overall experience. Thank you for alerting us to your experience, we hope to have an opportunity to welcome you back and exceed all your expectations. Mahalo
Other trip Dec 12, 2014
lisa
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
hotel is close to everything in kailua. walk to the shops, restaurants, small beach connected to the hotel. room was clean, although we think we saw a cockroach, couldn't see it again.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, While we are happy that you found our location convenient, we regret that we were not able to create a better experience for you. Since we are in a tropical environment, occasionally pests may find their way indoors. Please be assured that we have very strict standards and protocols in place including regular scheduled pest control and we appreciate you bringing this to our attention. In the unusual event we are made aware of any concern, we respond immediately and take all appropriate steps to ensure each room is ready for the next guest. Thank you for sharing your comments with us, we hope that you will allow us the pleasure of welcoming you back again. Mahalo
Other trip Dec 12, 2014
A Traveler
US
3.0 / 5Good
"A bit of a let down"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was disappointing. The "partial ocean view" had to be seen by leaning out over the very small balcony rail and around a corner. Just not a good stay for the money.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, We couldn’t be more disappointed than to hear that your recent stay was not as you had anticipated. It is our goal to ensure a seamless experience for all our guests, and we do apologize that your accommodations were not as you had hoped in terms of the view. Again we deeply regret that you experience fell short of your expectations and wish we had the chance to change your impression. Thank you for alerting us to your experience, we hope to have an opportunity in the future to regain your trust in our brand. Mahalo
Other trip Dec 8, 2014
julie
US
5.0 / 5Outstanding
"Great location, nice rooms."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
As downtown as it gets in Kona. Prime location with nice large older rooms that have been refurbished. Ocean view on a few rooms, but the ocean view rooms come with the sounds of early morning fisherman. Free parking is right around the corner on the street one block up from the ocean. Just ask at the front desk and they will tell you.
Genuine Hotels.com guest review
1 night romance trip Nov 30, 2014
John
US
5.0 / 5Outstanding
"Big Island done right!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
After a disappointing start to our Hawaiian vacation-- at another hotel-- we relocated to the Marriott and had a wonderful time. From the hotel dining to the front- desk staff, it was just what we hoped it would be: positive and un-pretentious. We highly recommend this hotel!
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for taking the time to share your review of your recent stay at Courtyard King Kamehameha’s Kona Beach Hotel. We are so pleased to learn that you had a nice stay and enjoyed your accommodations as well as our amenities and convenient location. Please come back and visit us again soon. Mahalo
Other trip Dec 6, 2014
Tim
US
2.0 / 5Fair
"poorly managed tennis facility"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    -
Playing tennis was part of the plan of our vacation and we booked this hotel because of the tennis courts on site. However the courts seem to be managed by another entity and it was not very transparent how the court reservation system works. Couple of times we stopped there during the day the courts are locked and no one was at the tennis shop. We left messages that were never returned. One morning we saw a coach teaching on the court and rushed down to find out if we can use one of the courts. He confirmed and told us to pay $10. Half an hour in the coach finished his lesson and started to talk to two other ladies waiting for courts. Then he walked over to us and said that those two other ladies have reservation on our court. The whole change is so random and smelled fishy. As we walked off the court, he came on to the court with his basket and the two ladies and apparently started a lesson with them. Of course they have the court. It is there for him to make money, not for the enjoyment of the guests!
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Thank you for taking the time to share your review regarding your recent stay at the Courtyard King Kamehameha's Kona Beach Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your visit to our tennis facility. Please accept our sincere apology for any inconvenience. We have shared your feedback with our tennis vendor to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Kailua-Kona. Mahalo
Other trip Dec 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Review of King Kamehameha Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location of the King Kam is fantastic. It is right next to the Kailua pier, which is the starting point for many activities, including multiple triathlons. There is a beach right outside the hotel, where one can snorkel and see tropical fish (maybe a sea turtle close by). The hotel itself is also great. Our room was nice. The staff was very friendly. We don't think we would stay anywhere else while in Kailua-Kona.
Genuine Hotels.com guest review
6 night family trip Nov 24, 2014
A Traveler
US
3.0 / 5Good
"Good for families"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel room smelled like kitchen exhaust, but was relatively clean and comfortable. The hotel is on the water, but the beach is small and really only good for people with small children. The hotel also contains stores and restaurants for those who don't want to venture out. There are several restaurants in walking distance.
Genuine Hotels.com guest review
3 night romance trip Nov 25, 2014
Katherine
US
5.0 / 5Outstanding
"A pleasant surprise"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here just one night at the end of our vacation. I wish it had been longer! In terms of cleanliness, comfort and style it exceeded my modest expectations (I'm familiar with Courtyard by Marriott as more or less an airport hotel). The property was well-maintained, the pool was well-kept and the beach was delightful. Our room appeared to have been recently updated. It was immaculate. We appreciated the proximity of restaurants and shopping. I would not hesitate to recommend the King Kamehameha.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for your choosing to stay at the Courtyard King Kamehameha’s Kona Beach Hotel during your recent visit to Kona. We were so pleased to learn that you had a very nice stay and that our location, amenities, and rooms all fully met your expectations. Thank you very much for your review; we hope we can welcome you back again in the future. Mahalo
Other trip Nov 28, 2014
A Traveler
US
2.0 / 5Fair
"Terrible Smell"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
My wife and I spent our honeymoon at the Courtyard King Kamehameha. While the hotel is in a great location, we were extremely dissatisfied with the room conditions. Our first room smelled like mold and didn't seem like it had been aired out in weeks. When we complained, the front desk agent moved us to another room. Unfortunately, that room smelled just as bad. When maintenance stopped by to address the odor, they told us it was a known issue and that there was a problem with the pipes throughout the building. To address the issue, they changed the AC filter and "fabreezed" the room, which did not fix the problem. They even told us "there isn't much we can do to remove the smell until the pipes are replaced - sorry". The smell was so bad that we barely spent any time at the hotel. We chose the Courtyard King Kamehameha based on positive reviews online and previous positive experiences at other Courtyard hotels, however we were completely disappointed with our stay. The room conditions and customer service we received were unacceptable. I do not recommend this hotel - stay somewhere else in Kona.
Genuine Hotels.com guest review
2 night romance trip Nov 16, 2014
Jeb
US
5.0 / 5Outstanding
"Great resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Came to hawaii for my daughters high school graduation gift. Stayed at here for 2 days until we could check in at our condo. Great beach, beautiful grounds, pool was awesome, staff friendly, and love the smell that filled the whole place
Genuine Expedia guest review
Other trip Nov 22, 2014
jill
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We spent a wonderful week at the hotel. The staff was friendly and helpful. The room was clean and the bed was comfy.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable, right on the beach in Kaulua"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This may be the best hotel location in Kailua-Kona. There aren't a lot of sand beaches on the big island, and this hotel backs right up to one of them. The beach is small, but so were the crowds (in early November). We stayed 6 days and spent many of them on the hotel's chairs right off the beach, or by the pool. The pool tended to be a bit noisy and un-relaxing because of families with kids, but I think you have to expect that sort of thing. The beach is not large, maybe 50-75 feet wide, but the water is protected by a breakwater and is very calm and clear, with sand (no rocks) all the way out. There is a pier next door where lots of boat tours leave from, and you can watch canoes going and coming most of the day. There is a grassy area on the other side, and some outbuildings for events (luaus and weddings). The staff was friendly and efficient; the rooms were comfortable although not luxurious. Our bathroom had a tub/shower, where I would have preferred a dedicated shower. Besides the restaurant and coffee shop on site, there are a number of eating places in easy walking distance along Ali'i Road.
Genuine Expedia guest review
Other trip Nov 20, 2014
Paul
US
4.0 / 5Excellent
"Right in the heart of main shopping area."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We visited the Big Island for our wedding anniversary. Mana at the front desk provided us a complimentary room upgrade with a box of Mauna Loa macadamia nut chocolates, which was very welcoming. She also recommended various local places to eat and visit. Hospitality at the poolside bar was nice and the beach area was nice and refreshing. Great place to go if you want to be centrally located on the island and do a little bit of everything. Walking distance to shopping, many restaurants, and snorkeling along the coastline.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for sharing your review regarding your recent stay at Courtyard King Kamehameha’s Kona Beach Hotel. We greatly appreciate that you have taken the time to express your impressions with us. We are so pleased that you chose to stay with us on your special occasion. We truly care about our guests and it is our number one priority to create an exceptional experience for them. We are so glad that you enjoyed your stay as well as our great location. Mahalo
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent location in Kona"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Room was quite and accessible. Great location near restaurants, shops, and coffee bars. Parking was sufficient. NOTE: DO NOT EVER...EVER hold a cell phone while driving in Hawaii. I was using my iPhone as a map while sitting at a traffic light in Kona. I sat it in the front passenger seat as the light turned green only to get pulled over with 3 other drivers for "holding" a cell phone while in the driver's seat..... The fine... $297.00!!! Needless to say, we had to cancel some excursions and activities to pay the fine to the local police department instead of the local businesses.
Genuine Expedia guest review
Other trip Nov 20, 2014
Jim
US
4.0 / 5Excellent
"Convenient to airport, Kailua-Kona sights"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here the night before departing the Big Island. The room was comfortable and well equipped, and we appreciated that we could open the sliding door to let in fresh air. For us, the best feature was that for an additional $30, they allowed us a 2 pm checkout, which gave us time for morning snorkeling at a nearby state park before heading to the airport.
Genuine Expedia guest review
Other trip Nov 20, 2014
Sandy
US
4.0 / 5Excellent
"Excellent location, friendly staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
First time to Hawaii, this hotel was in the perfect location. 15 min from Kona airport, easy to find. Lots of restaurants nearby in walking distance. By Walmart, Target, and any other grocery stores you may need. The beach wasn't good but great part about Hawaii, all the gorgeous beaches are only a car ride away, and are all public & free. Free wi-fi in room. Parking was $14 a day which was a bit high but that's pretty much the only parking you'll have to pay.
Genuine Expedia guest review
Other trip Nov 20, 2014
K
US
5.0 / 5Outstanding
"Wonderful location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We picked this hotel just by chance and boy, were we lucky! Location was perfect, close to everything, walking distance to wonderful restaurants and shopping. Beach front for snorkeling, pool for swimming. The Kona area has a lot of opportunities for sight seeing.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for choosing to stay with us during your visit to Kona and we appreciate your comments. Although you have expressed an appreciation for our rooms, central location, pool and beachfront area it is disappointing to learn that we did not fully impress you. The $14 charge is only applied if you decided to park at the hotel, there are areas away from the property that offer free parking but there are a few differences between parking their and parking here with us. We usually recommend all guests to park in our parking lot due to its close proximity to the hotel and the fact that each room is guaranteed one parking stall; however, you are never required to do so. Although parking is free at an off-site lot they do not offer the same 24 hour security that we do and they are open for everyone in Kailua Kona, residence and guests, so spots are usually limited. We are grateful for your feedback and hope that we can welcome you back again. Mahalo
Other trip Nov 20, 2014
Margaret
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location, friendly & helpful staff. Pool and bar right on beach.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for sharing a lovely review for the Courtyard King Kamehameha’s Kona Beach Hotel. We are pleased that you had a great time and enjoyed so many aspects of your stay including our convenient location, helpful staff, as well as our beach and pool area. Please visit us again soon it would be our pleasure to welcome you back. Mahalo
Other trip Nov 17, 2014
Steve
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, reasonable price and clean hotel. Beds were a bit too soft is the only complaint.
Genuine Hotels.com guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for choosing the Courtyard King Kamehameha’s Kona Beach Hotel for your recent visit to Kona. We were pleased to learn that you had a very nice time while staying with us and enjoyed your accommodations as well as our convenient location. I do agree that we do offer the best value for the best location in Kona. It would be a true pleasure for us to welcome you back the next time you are visiting the area. Mahalo
2 night business trip Oct 31, 2014
Lance
US
5.0 / 5Outstanding
"Great snorkeling area right in front of the hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice room, partial ocean view had almost a full ocean view. Most fish I have seen snorkeling in Hawaii from the beach. Walking distance to lots of restaurants.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for choosing the Courtyard King Kamehameha’s Kona Beach Hotel for your recent visit to Kona. We’re pleased you enjoyed your stay as well as snorkeling at our beach area. It is always our pleasure to provide our guests with great service. I do agree that we do offer the best value for the best location in Kona. Please visit us again soon. Mahalo
Other trip Nov 4, 2014
Michelle
US
5.0 / 5Outstanding
"Excellent value; close to everything on West side."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Friendly, efficient staff; Clean, comfortable rooms with beautiful ocean view. Easy access to historical sites, restaurants, shops, harbors and airport.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for your review of Courtyard King Kamehameha’s Kona Beach Hotel. We are pleased to learn that you had a nice time while staying with us and enjoyed your accommodations, as well as our great service and our convenient location. Please visit us again as it would be our pleasure to welcome you back. Mahalo
Other trip Nov 1, 2014
A Traveler
US
3.0 / 5Good
"Decent place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall a good place to stay. Well-located in town, so strolling through is easy and there are a few nice places to eat. Generally touristy, but as expected. First few nights we got the regular room with a view of the street, up on the top floor. It was quiet enough, considering some hotels along the main road can get really noisy. Last night we upgraded to the ocean view. Yes, there is the ocean, but obscuring it is the ugly pier, the loud swimming pool and the restaurant. Not worth the upgrade. Also, we had a very loud, probably drunk party by the pool til 9:30 PM (which is past midnight for us California residents still jet-lagged). The brunch was subpar. Flies and birds running amok on the open fruit, with just a fan as a deterrent. Not worth getting the brunch when there are many other options within a walk or short drive (e.g. the amazing Coffee Shack). If you're new to the island, I'd suggest dividing your trip up here and either Volcano or Hilo to see the entire island conveniently.
Genuine Expedia guest review
Other trip Oct 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel at a reasonable price"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nicely redone rooms, plenty of outlets, even on the lamp bases! Free wifi in the room, for multiple devises. No room service. :( Upgrade to a room that is oceanfront. Good location.
Genuine Hotels.com guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for sharing your review on Expedia. I’m so glad that our staff took care of you and provided you with an upgrade and pleased that you had a great stay with us. Please visit us again soon it would be our pleasure to welcome you back. Mahalo
10 night romance trip Oct 14, 2014
Steve and Susan
US
5.0 / 5Outstanding
"Nice stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice stay. Lots of fun ! Try smoker with the dolphins with kona ocean adventures ask to go with capt rick !
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you for sharing your review on Expedia. I’m so glad that you had a great stay with us. Please visit us again soon it would be our pleasure to welcome you back. Mahalo
Other trip Oct 25, 2014
john
US
4.0 / 5Excellent
"Nice place to stay in Kona"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is right on the main strip of shops and restaurants. We enjoyed the walk by the water every day. We had an ocean front room and enjoyed the view but I imagine street front rooms could be noisy. The pool area is beautiful. There are some shops in the lobby and the most practical one is the ABC store which has most anything you could need. Staff were pleasant, not always helpful.
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha, Thank you so much for your wonderful review. We are so glad that you had such a positive experience during your recent stay at Courtyard King Kamehameha’s Kona Beach Hotel. We are so delighted that you enjoyed our convenient location, pool area and the ocean front views. We greatly appreciate that you have taken the time to express your impressions with us and look forward to welcoming you back. Mahalo
Other trip Oct 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, customer service is very friendly as well.
Genuine Hotels.com guest review
1 night family trip Sep 27, 2014
Yan
US
4.0 / 5Excellent
"Next to beach."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great place for a vacation. The room was great. The service was fine and the food at the restaurant was good. Enjoyed our stayed at the Courtyard very much
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff is awesome and lobby and location are great, but the rooms are extremely dated and don't feel completely clean
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha Guillermo, thank you very much for your feedback and compliments to our service. Mahalo
Other trip Oct 4, 2014
Guillermo
US
5.0 / 5Outstanding
"Great View"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a view of Kona Bay and it was a great view. To see the bay and the hustle and bustle of the people in the evening.
Genuine Expedia guest review
Other trip Oct 1, 2014
Empress
US
5.0 / 5Outstanding
"Nice hotel, close to places to eat and shop"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay, it's clean, comfortable, gated parking, we would come back.
Genuine Expedia guest review
Other trip Sep 28, 2014
BDR
US
5.0 / 5Outstanding
"Loved the location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was very friendly and helpful. Since this was our first visit to the Big Island they gave interesting sites to see and things to do.
Genuine Hotels.com guest review
1 night trip Sep 23, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel right by the pier in Kailua Kona. Room and bed were very comfortable and very clean. Furnishing was nice. The only issue I had was that a pool of water formed on the bathroom floor after showering and wouldn't seem to go away. Then again I am a very messy shower-er so maybe it was just me! Staff was friendly and courteous. Receptionist could've been a bit quicker but that's just nitpicking. Great stay overall!
Genuine Expedia guest review
Other trip Sep 23, 2014
Lawrence
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff was great as always. Able to check in early. Hotel always clean. The only thing was that the TV in room wasn't working properly (had bad picture quality - slightly fuzzy and green color going through picture). We didn't bother getting a replacement because our stay was so short and we were not in the room during the day only at night, so it wasn't such a huge problem for us. However, Hotel should check on the electronics in each room every so often to ensure it is working properly.
Genuine Expedia guest review
Other trip Sep 23, 2014
LMG
US
4.0 / 5Excellent
"The best of limited options in Kona!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We always do an in depth research and read reviews before making purchasing decisions. This was the best option for hotels in the Kona beach area. There was only one very expensive 5 star hotel in the area. This is a very basic hotel. Pro's: hotel staff was friendly, the view from our room was nice, within walking distance to shops and restaurants, the Luau was excellent and we highly recommend it, the shop that sells the Acai bowls were excellent and we recommend you try, the ABC store is a nice option for gifts and snacks. Con's: hotel room had a horrible musty smell, the restaurant and bar menu was limited; if you want the guest to dine there, please have more options on the menu, the room could have been cleaner; we were there for a week and a piece of clothing on a balcony next door was never picked up, it was still there when we left, the bathroom and closet doors are dirty and need to be wiped down, there was only one concierge person and she was constantly busy, we had to come back several times because it was always a line, please try to get a second person or utilize the luau staff as a backup when she is busy because they were sitting there w/o customers looking at the computers; you have to pay to park at this hotel, as you may others but I think its just a way to profit on the customers that was already patronizing your business and community. Stayed on the east coast in Hilo a day, highly recommend it for the zip line and volcano national park.
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, close to the center of Kona."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We only stayed one night, prior to our departure from Kona, a we had stayed at the resort where our nephew's wedding had taken place, which was about a half hour drive from the airport. The Marriott was in the Center of Kona, walking distance from most shops and restaurants, and much closer to the airport…not to mention much more reasonably priced than the first resort. All the staff was kind and helpful, and I am a Marriott rewards member, so our room was upgraded, and we were given discounts at all the shops in the hotel.
Genuine Expedia guest review
Other trip Sep 21, 2014
Pat
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff were very warm and inviting! After three days of traveling across Hawai'i Island for business meetings, going back to my hotel room almost felt like returning to the comforts of my own home. Mahalo nui loa for the exceptional service and comforts!
Genuine Hotels.com guest review
2 night business trip Sep 15, 2014
Hinanogurl30
US
4.0 / 5Excellent
"Really Nice Hotel Close to Kona Town"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Although the rooms are small this is a really nice hotel which is close to the pier and town. This hotel has been renovated and is very comfortable as well. The preservation of the historical Hawai'ian artifacts have been restored well. Price seemed a little steep and so was the parking expense which should be lower.
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
Terry W. Moore
US
4.0 / 5Excellent
"Very convenient"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived a little before check in time and staff were very nice and found us rooms we could get into immediately. Lovely room with partial ocean view. Loved the bed! So comfy. The lobby is outstanding.
Genuine Expedia guest review
Other trip Sep 15, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was awesome from start to finish!
Genuine Hotels.com guest review
2 night trip Sep 9, 2014
Michelle
US
2.0 / 5Fair
"Overall disappointing experience"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I asked for good view in advance. I got one with partial sea view only to know that it was blocked by tree. Small rooms. Very outdated. Needs a desperate upgrade. Well manicured lawn. No real value of being a marriott rewards member.
Genuine Hotels.com guest review
1 night business trip Sep 7, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing. The perfect location to pretty much everything. Staff we're very friendly and helpful.
Genuine Hotels.com guest review
8 night trip Sep 1, 2014
Sam
US
5.0 / 5Outstanding
"Great location for seeing the sights!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was our second time at this hotel and both times the room and service were great! We had two minor maintenance issues and both were resolved immediately. It's a great location for walking into town and also has a nice pool and small, sandy beach right in front. The staff is very friendly. Highly recommend this hotel!
Genuine Hotels.com guest review
8 night trip Aug 30, 2014
Katy
US
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We only stayed for one night the service was outstanding. We asked for late checking out because we could not check into time share til 4. They gave a complimentary late check out. That was great. There is so much to do in that location. The Kona Brewery is walking distance. BEACH was a few feet from hotel. NEIGHBORHOOD RESTAURANTS were great. Great location!!!
Genuine Hotels.com guest review
1 night trip with friends Sep 5, 2014
Ray
US
2.0 / 5Fair
"We wouldn't stay again or recommend"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
We wouldn't stay again. Although the hotel had good rates and the bed was comfortable everything else was only of average quality. The worse was the musty smell throughout the hotel and even worse in our room. The hotel is very dated and needs a major upgrade. Felt like being in a 1980's place. The service from the wait staff in the dining room and poolside were tired and less than friendly - just doing what they just needed to do, but expected top tips. While being poolside most days, many other guests were ignorant of others there trying to relax and made plenty of noise and disruptive. We wondered if they were even paying guests as it was Labour Day Holiday; and then late on the next day a security guard has the rudeness to ask us and others present to ask our names and room. Where was he the day before. This place could be so much more
Genuine Expedia guest review
Response by Courtyard by Marriott King Kamehameha's Kona Beach Hotel
Aloha Bella, thank you for your feedback, compliments on some of our team members, and for visiting and choosing to stay with us. We will be sharing your review with our team members and managers to best learn from your expirience and improve on our hotel in the areas you pointed out a snot satisfying to you. Mahalo again
Other trip Sep 6, 2014
Bella
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel is clean. Location is close to a lot of shops dinners and bars. Staff is very helpful with whatever you may need. It almost feels like you become part of a small community. Hotel is awesome!!!
Genuine Hotels.com guest review
4 night romance trip Aug 31, 2014
Brandon
US
5.0 / 5Outstanding
"Best hotel experience ever!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our stay was brief, only one night, but it was the most enjoyable hotel experience we've ever had. We drove over the Saddle Road from Hilo and the hotel was so easy to find. From the moment we arrived, the front desk staff was super friendly and upgraded us to a top floor suite overlooking the ocean...maybe because we were celebrating my birthday? How awesome is that!? The room was gorgeous and had amazing views. My boyfriend and I had booked a sunset dinner cruise that departed from the pier right outside the hotel. The location of the hotel is so convenient to everything in the area, we were within walking distance of all the good shopping and restaurants. The hotel even has it's own little beach area, and we indulged in a night time dip in the ocean. The breakfast buffet was delicious and the pool was inviting and warm. When we returned from our dinner cruise, I told Janine, the friendly gal who checked us in earlier, that my boyfriend proposed. I couldn't contain myself, I was so delighted! A few minutes after arriving in our room, another friendly staff person delivered a congratulatory box of chocolates. We will never stay at another hotel in Kona again, we're spoiled for sure!
Genuine Expedia guest review
Other trip Sep 5, 2014
Gina & Daniel
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Liked the location of the hotel, hotel staff friendly and professional. Room was comfortable. Loved the beach that was right below the hotel. But one morning found a giant roach in the bathroom, which was gross. Didn't see another one after that, but still it was a bit off putting. Also one of the housekeeper staff was very friendly and made conversation with us, but after we gave her a tip, the next time we saw her again she didn't even bother saying hello.
Genuine Hotels.com guest review
5 night trip Aug 4, 2014
A Traveler
US
5.0 / 5Outstanding
"I loved it very much!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Im a pillow lover. So staying in a hotel with lots of comfy pillows is a major thing for me. And this hotel had super comfy pillows and plenty of them. They also have paul mitchell products. How awesome is that. I love that it has stores in the hotel. The luau was amazing and outdoors. I also love that its located right in front of beach and you can do all kinds of water activities and pay for them right in hotel and outside as well The Kona Boys shack. The staff was nice and friendly. This is one of the popular hotels in the area. So don't look elsewhere and stay here! Aloha and Maholo for reading my review! Hope it helps. Oh by the way Im from Texas!
Genuine Expedia guest review
Other trip Sep 2, 2014
Hula Girl
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a very nice time weather was great except for two staff employee . First time this happened in the last 25 times that I have visited this hotel
Genuine Expedia guest review
Other trip Aug 29, 2014
A Traveler
US
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