All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
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2490 Kalakaua Avenue, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 2,334 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.8
  • Comfort
    3.7
  • Condition
    3.4
  • Neighborhood
    4.3
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3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Great location. I didn't like the surprise resort fee. Bathrooms were gross. Room was spacious
Genuine Hotels.com guest review
1 night family trip Jun 21, 2015
Luanne
US
5.0 / 5Outstanding
"We won't ever stay anywhere else in Waikiki."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Being in the airline industry allows us to stay at the finest hotels, but are still costly. We will always stay at Pacific Beach. It isn't fancy like some of the costly big box chains, but if you want that in Waikiki, you pay dearly. Why not save the money, stay in a comfortable hotel, and be treated like you always want to return? They treat guests as family and you feel like you are staying in a friend's home. In April, they called to tell me I'd left jewelry in the room and mailed it to me. Last week, I had a minor medical emergency. Hotel staff were so helpful at stayed on scene after EMS arrived to make sure we were ok. My 2 teenagers were shaken up, and Edward, the security manager took them to the café to get smoothies while I regrouped. When we were leaving our room to check out the other day, our housekeeper Lydia smiled, and wished us a warm Mahalo and gave me a hug. The rooms are very clean, they are attentive to anything you need, and the only updating needed seems to be some dated furniture which still served the purpose and was not at all an eyesore. The collapsible water pouches they provide upon check in, as well as the refill station keeps guests hydrated with pure water and saves guests a ton of money because you don't have to buy bottled water. The aquarium in the restaurant is really neat and the King Crab buffet was awesome (albeit expensive like everything in Waikiki). Mahalo to the staff from the Prada's! We hope to visit again soon!
Genuine Hotels.com guest review
Response by Pacific Beach Hotel
Aloha Kristin, Thank you so much for taking the time to review us. We are glad to hear that we met your expectations and that your jewelry was found and sent back to you. Sorry to hear about your medical emergency. We are pleased to hear that Ed was able to assist and hope you are feeling much better. Thank you again for your positive review about Ed (Security Manager), Lydia (Housekeeping) and our entire staff. We all strive to provide authentic hospitality and to share the spirit of aloha with every guest. We wish you and your family well. Take care and hope to see you again soon. Warmest aloha,
6 night family trip May 30, 2015
Kristin
US
4.0 / 5Excellent
"Great Location, rooms a little dated."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location is great, right near the beach. Wifi is fast enough to get work done and the hotel is close to plenty of shops and restaurants. These rooms are old and dated, the furniture is pretty dated, once this hotel is updated it will be a much better place to stay.
Genuine Hotels.com guest review
2 night business trip May 25, 2015
Bryan
US
5.0 / 5Outstanding
"Great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Place to stay great location very friendly staff I would recommend it to friends
Genuine Hotels.com guest review
3 night business trip May 20, 2015
Frenchy
US
5.0 / 5Outstanding
"Perfect location and family getaway spot"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Most amazing getaway with my kids. Check in process was quick and staff was very professional and polite. Rooms: two double bed were extremely comfortable. Mini fridge was very helpful for milk and juice for kids. Hotel amenities were great! Our private ocean view room balcony left us speechless. Very relaxing and serene.
Genuine Hotels.com guest review
2 night family trip May 18, 2015
Nilvia
US
4.0 / 5Excellent
"Nice!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Amazing. Hotel was able to help with every and all issues. Was able to set up extra activities through the hotel which made for a smooth trip and experience.
Genuine Hotels.com guest review
6 night trip with friends May 13, 2015
Jonnathan
US
3.0 / 5Good
"ocean view"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We were book for ocean view room But there are too many buildings block the ocean view
Genuine Hotels.com guest review
1 night trip with friends May 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Waikiki beach get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay right across from Waikiki beach. Great service. Very clean.
Genuine Hotels.com guest review
Response by Pacific Beach Hotel
Aloha Valued Guest, Thank you for taking the time to share your review about our hotel. We love hearing from our guests! We truly appreciate your kind comments about our hotel and services. Thank you for staying with us and we hope to welcome you back again soon. Mahalo nui loa,
4 night trip May 7, 2015
A Traveler
US
3.0 / 5Good
"Decent hotel in a great location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The Hotel is in a prime area, literally a stones throw away from waikki, the staff is friendly and helpful BUT the rooms are not in the best conditions. The furniture was kinda banged up and mismatched, the shower had rust in it, although this is probably due to the amount of salt people are continually washing off their bodies, but for $700 for a three night stay you would think they could afford a little bit of maintenance. Probably the nastiest thing I saw was a roach scurrying across one of the plates in their "award winning" restaurant at their overpriced breakfast buffet. I paid $21 for a meager breakfast selection that was basically a contiental breakfast offered at a Best Western, and then there was the roach. Great location for a hotel, which is not in the best condition.
Genuine Hotels.com guest review
3 night trip May 7, 2015
Stanley
US
5.0 / 5Outstanding
"Great location and service."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The pacific beach hotel located right at the beach. The beach was just across the street. The staffs was very friendly. Great customer service...definitely an 4+stars hotel. Will stay here again in the future.
Genuine Hotels.com guest review
Response by Pacific Beach Hotel
Aloha Ken, Thank you for taking a moment to review our hotel. It is a pleasure to learn that you had a great time during your stay. Your kind compliments in regards to our central location and associates are very humbling. Thank you for choosing to stay with us and we hope you had a wonderful Hawaiian vacation. Warmest aloha,
3 night romance trip Apr 24, 2015
Ken
US
5.0 / 5Outstanding
"Best Staycation So Far"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I had such a great time staying at this hotel. It is in a great location, has a great view, clean, comfy, service was awesome, and a great plus was that the showerhead was detachable and had superb water pressure. The only negative would be that it was a little pricey when it came to food but with the amount of restaurants that were in the same area it really isn't an issue. Awesome hotel all around.
Genuine Hotels.com guest review
3 night romance trip Apr 29, 2015
Christopher
US
4.0 / 5Excellent
"Perfect location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Perfect location! Walking distance to many restaurants, bars, lounges and shops. Beach directly across the street. Hotel room was a little bit older-looking than I expected, yet clean and comfy. Ocean view was off to the side but still viewable.
Genuine Hotels.com guest review
Response by Pacific Beach Hotel
Aloha Desiree, Thank you for sharing your wonderful experience at our hotel. We are thrilled to learn that you enjoyed the location of our hotel and that you found it to be very convenient to shop and to dine. We are in the process of renovating our hotel and we hope to have the pleasure of welcoming you back once this has been completed. Thank you for taking the time to provide your feedback. Warmest aloha,
3 night family trip Apr 24, 2015
Desiree
US
4.0 / 5Excellent
"Nice place"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice stay
Genuine Hotels.com guest review
3 night family trip Apr 23, 2015
nathan
US
5.0 / 5Outstanding
"Excellent hotel in an amazing location for a great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel in an amazing location for a great price. It is about the closest you can get to Waikiki beach, as it is directly across the street. The parking was convenient too and allowed for easy access. The hotel was nice and clean and the staff was very helpful. We will stay there again.
Genuine Hotels.com guest review
Response by Pacific Beach Hotel
Aloha Sean, Thank you for taking a moment to review our hotel. We are happy to learn that you enjoyed your stay with us and especially appreciate your kind comments about our friendly associates and convenient location in the heart of Waikiki. Thank you for your wonderful comments and we hope to welcome you back again soon! Mahalo nui loa,
7 night romance trip Apr 21, 2015
Sean
US
4.0 / 5Excellent
"awesome!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
great location to Waikiki Beach, shops, dining, very scenic. wonderful.
Genuine Hotels.com guest review
5 night family trip Apr 23, 2015
Florence
US
5.0 / 5Outstanding
"paradise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent
Genuine Hotels.com guest review
4 night romance trip Apr 21, 2015
william
US
3.0 / 5Good
"Adequate"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Room was comfortable and clean. Bathroom - very dated Hotels restaurant very expensive. 3 stars
Genuine Hotels.com guest review
1 night trip Apr 19, 2015
Dale R
US
5.0 / 5Outstanding
"Fantastic Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fantastic location, service, facilities and staff. Right in the heart of Waikiki and a stones throw from the beach. Wonderful looking out from the ocean view room during the day and night. My daughter was enthralled by the enormous aquarium and ecstatic to see the mermaid show. The swimming pool isn't overly special and there's no pool bar but we didn't care given the beach was out the front door. I looked at so many hotels but Pacific Beach was great value given all it has to offer. Highly recommend it to anyone looking at staying in Waikiki.
Genuine Hotels.com guest review
1 night family trip Apr 14, 2015
Odette
US
5.0 / 5Outstanding
"nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
nice place
Genuine Hotels.com guest review
1 night romance trip Apr 16, 2015
A Traveler
US
4.0 / 5Excellent
"Waikiki at one of the best."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed at this hotel two nights between returning from a cruise and heading to the airport to return home. If you want a 1st class hotel right across the street from Waikiki beach this is one you might consider. A little pricy but what isn't in Hawaii. Just remember ocean view is just that, a sliver through a side room balcony. They do offer full frontage view though for extra dollars. Great buffet dinners and breakfast, friendly staff, and clean.
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2015
Robert
US
5.0 / 5Outstanding
"Pacific Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent Nothing was a problem
Genuine Hotels.com guest review
14 night family trip Mar 21, 2015
Jeffrey
US
3.0 / 5Good
"Close to beach"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Great location right on Waikiki. Hotel is older (as we expected). Things were a bit run down, but the cost made up for that.
Genuine Hotels.com guest review
6 night romance trip Mar 29, 2015
Kristine
US
4.0 / 5Excellent
"Older hotel, great location, clean rooms"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotel is old, but rooms are clean. Staff was friendly and helpful. Location is prime right at waikiki beach. Great location to walk to nearby restaurants, beach, shops etc
Genuine Hotels.com guest review
3 night business trip Mar 31, 2015
michael
US
5.0 / 5Outstanding
"Good vacation spot."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fantastic location! Nice room. Elevators need work because they skip over your floor many times even with the stop button pressed repeatedly.
Genuine Hotels.com guest review
6 night family trip Mar 23, 2015
William
US
5.0 / 5Outstanding
"Hotel across from the beach perfect for kids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel had amazingviews. The staff gave us free tickets to a great show. The Oceanarium Restaurant is cool. The beach is right across the street perfect for kids. The hotel gives you reusable water bottles, beach towels, tooth brushes, tooth paste, shampoo, conditioner and soap every day. Can't wait to go back
Genuine Expedia guest review
Other trip Apr 1, 2015
Denisse
US
5.0 / 5Outstanding
"Nice hotel right across the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel, super friendly staff, clean room. I would rec
Genuine Expedia guest review
Other trip Mar 31, 2015
Pammy
US
4.0 / 5Excellent
"Watch the sets roll in!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing view of Waîkiki Beach and Diamond Head from our room. Perfect location right on the strip...close to all shopping and restaurants. Staff was friendly,efficient and helpful. The price was unbeatable. Would definitely stay here again.
Genuine Expedia guest review
Other trip Mar 30, 2015
Jen
US
4.0 / 5Excellent
"On the beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Liked this hotel, was a good value . Very nice location and beach views.
Genuine Expedia guest review
Other trip Mar 29, 2015
Shelley
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location, easy access to anything and everything.
Genuine Expedia guest review
Other trip Mar 28, 2015
A Traveler
US
2.0 / 5Fair
"Shamefully Outdated"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
My husband and I went to Waikiki Beach for our honeymoon. Everything was beautiful until we got into our room. Although the pictures on the hotel's website are a true image of the room; however it was extremely disappointing to see how outdated this hotel was. Then to have the nerve to charge a resort fee is insane. Literally everything except the television was outdated. The floor we stayed on had an old dirty stained mattress sitting in the hallway and potato chips all over the floor, we stayed 4 nights and the mattress and chips were there the entire stay. The elevators are has to be the slowest I've ever seen. The hotel could have been much nicer had the décor made it's way out of the early 90's and it housekeeping was more on point. Overall, the experience was tolerable only because we had no choice but to stay there, but I would definitely never use this hotel again, if we ever choose to return to Waikiki. On a positive note, the location it was very central to everything Waikiki has to offer. The view of the beach is spectacular and literally just across the street. The furthest we had to walk to other shops and restaurants was approx. 30 min., but the atmosphere was so pleasant that it took our minds off the length of the walk. We did get a little helpful tip from one of the trolley drivers, take the bus to sightsee outside of the beach area, much cheaper, just tell a local where you're headed and they'll tell you which bus.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha Honeymooners, Thank you for taking the time to review our hotel. We are glad to learn that you enjoyed the location of our hotel, as it is very convenient for shopping, dining, and just a few steps away from the beautiful Waikiki beach. We appreciate your feedback regarding your concerns and have shared them with our team. We are indeed in the process of a redevelopment and renovation project. We hope to get another chance to “Wow” you, once this has been completed. We truly apologize for our shortcomings and thank you for bringing these areas of opportunity to our attention. We hope you had a wonderful vacation and thank you again for your review. Mahalo nui loa,
Other trip Mar 26, 2015
Honeymooners
US
4.0 / 5Excellent
"Lovely hotel near beach"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean, friendly staff and great restaurant with a two story aquarium. The elevators are frustrating. Forget about quickly getting to or from your room. It could take up to seven minutes to get from the 15th floor to the lobby. They advertise coffee makers in the room. Even though they brought two of them for me, I could never get it to work at all. The coffee at the hotel is pricey, even more than Starbucks.
Genuine Expedia guest review
Other trip Mar 24, 2015
judy
US
5.0 / 5Outstanding
"GREAT!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
EVERYTHING WAS SOOO GREAT! FROM THE HOTEL STAFF, THE ROOM AND THE LOCATION WAS AMAZING! WE ALWAYS STAY AT THE PACIFIC BEACH HOTEL WHEN WE VISIT HAWAII!
Genuine Hotels.com guest review
Response by Pacific Beach Hotel
Aloha Jacqueline, Thank you for sharing your wonderful experience with us. We're always so happy to hear from our return guests about their memorable visits. We know you have many choices when choosing a hotel in Waikiki and we thank you for selecting our hotel. We sincerely thank you again for your feedback and look forward to serving you on your next vist. Mahalo nui loa,
2 night romance trip Mar 16, 2015
Jacqueline
US
3.0 / 5Good
"Very noisy location but close to great beach area."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Close to beach, restaurants, and shopping. Area was very walkable; lots of people around.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
US
4.0 / 5Excellent
"A good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed in the partial ocean view room on the 10th floor, but had what we considered a nice view of Waikiki beach. The room was nice and met all of our needs. If we left the patio door open, we could hear the sounds of traffic from the street below, but that didn't bother us, was we knew we were right on the main drive. Some minor negatives: The only thing that bothered me was that our drain in the shower was slow draining, so water accumulated in the tub as you showered. It also would have been nice if the hotel had a dedicated "express elevator" that took you straight to the first floor only, as using the elevator to get to the bottom took at least 5 minutes each time because of people getting on/off at every floor. Other than that, we thoroughly enjoyed our stay. The staff was courteous and friendly and made sure our needs were met.
Genuine Hotels.com guest review
3 night romance trip Mar 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Close to Waikiki Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My room was on the 14th (13th) floor and was very comfortable. I wish there had been a screen door leading out to the balcony. I like fresh air, and would often open the sliding door, but birds flew in to the room. A screen would have been a real plus. The housekeeper was fantastic!! The room was cleaned early on the day, so I enjoyed a clean room for most of the day. The front desk staff were friendly and very helpful. I would stY here again.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha Barb, Thank you for staying with us, and for sharing your experience. Our location is conveniently located in the heart of Waikiki and is perfect for all your shopping needs. We are thrilled to learn that our team was helpful and you enjoyed your clean room. We strive to provide authentic hospitality and to share the spirit of aloha with all our guests. Thank you for your feedback and we hope to have the wonderful opportunity to welcome you back on your next Hawaiian adventure. Mahalo nui loa,
Other trip Mar 21, 2015
barb
US
3.0 / 5Good
"Great Ocean View - Hotel just ok"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The room had a great view of the ocean. The location is directly across from the beach. Otherwise, the hotel restaurant sucks. The hotel brochure says that the restaurant closes at 10 PM an and offers room service. When I tried to order service at 9:35 PM I was told that the kitchen closes at 9:30. The food not that great. The beds in the room were horrible sunk in and very uncomfortable. The entire room had cracks in the walls especially in the bathroom area so outdated. The elevators were extremely slow. This hotel location is a definite plus.
Genuine Hotels.com guest review
6 night family trip Mar 12, 2015
Gloria
US
5.0 / 5Outstanding
"Great Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a great stay at this hotel, the staff was very friendly and helpful. Great location, awesome view of the ocean, the only bad thing was the slow elevator, other than that, we loved it!
Genuine Hotels.com guest review
Response by Pacific Beach Hotel
Aloha Jackie, Thank you for taking a moment to review your recent stay. We are happy to learn that you enjoyed our central location and gorgeous view. We especially appreciate your kind comments about our friendly and helpful associates. Please know that we are in the process of renovating our entire hotel and we hope to welcome you back again. Mahalo nui loa,
6 night family trip Mar 13, 2015
Jackie
US
4.0 / 5Excellent
"Nice central location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Stayed 3 nights and had a great time the seafood buffet is awesome. The two storey fish tank is really cool. We stayed in the penthouse on the 40th floor and the views are amazing.
Genuine Expedia guest review
Other trip Mar 18, 2015
A Traveler
US
4.0 / 5Excellent
"pleasant surprise"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everyone was great except one person that had an attitude for some reason
Genuine Hotels.com guest review
2 night romance trip Mar 14, 2015
Gilbert
US
4.0 / 5Excellent
"Nice Stay at Pacific Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
A+ for location, staff, lobby, cleanliness and parking. Room and bed was clean and comfortable but clearly in need of update
Genuine Hotels.com guest review
4 night family trip Mar 9, 2015
A Traveler
US
4.0 / 5Excellent
"Wonderful Spring Break"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My 11 year old twin boys and I had a wonderful stay during our Spring Break week. The staff was very friendly and accommodating. The hotel is a little older and needs some updating, but we had the best night sleep. Beds and pillows were the most comfortable and we always woke up feeling refreshed. Food at the hotel is pricey but we loved the breakfast buffet. A great assortment of delicious foods and fruit, as well as made to order omlettes. With our free water bags we were able to get clean water at the lobby dispensers daily. Loved the convenience of the laundry facilities but found it to be too expensive at $3 for 30 minutes. Loved the convenience of the hotel's location as we walked to Waikiki Beach and some of the best shopping. We also were able to arrange our tours right on-site, in addition to shops and a car rental. We also attendimed one of the best Lua shows. Overall, it was a wonderful vacation and we would stay again.
Genuine Expedia guest review
Other trip Mar 14, 2015
Twinmom
US
4.0 / 5Excellent
"Close to everything we wanted in Waikiki"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were picked up for our day trips each morning. In other cases we were able to catch the local buses within a block or two.
Genuine Expedia guest review
Other trip Mar 11, 2015
Jean
US
4.0 / 5Excellent
"A Quality Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had an enjoyable experience and found the staff friendly and very helpful. It was a pleasure to sit on our room balcony to enjoy the view and sounds of the ocean. One improvement that should be made is to put windows on the exercise room and keep them closed during the exercise events. It was very annoying to sit on the balcony of our room and have to listen to the thump-thump of the music and the exercise leaders shouts of encouragement to the people in the room. It took away from the pleasure of our experience and is an issue the hotel should fix -- it will benefit many hotel residents and affect only the few in the exercise room. Finally, it would be good if the hotel would adopt a policy of not charging the amenity fee to guests who do not use any of the listed hotel amenities. We did not use them and the charge was a very bitter pill to have to swallow --- i.e. paying for something you never used or services you didn't get.
Genuine Expedia guest review
Other trip Mar 10, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel near the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a room with partial view of the ocean and it was amazing. Looking out the window and seeing it was so beautiful. The room was comfortable.
Genuine Expedia guest review
Other trip Mar 9, 2015
A Traveler
US
4.0 / 5Excellent
"Good hotel, Waikik beach across thr street"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good location. Hotel parking next door but can be confusing on what level you are on while exiting and entering. Beach is right across the street
Genuine Hotels.com guest review
1 night family trip Feb 7, 2015
Ryan
US
4.0 / 5Excellent
"Great location, ok room and service"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
This room was a great price on the nights I stayed and seemed to have decent reviews. I was happy with my room and the location of the hotel is awesome, right across the street from Waikiki beech. The staff seemed extremely busy all the time, so service was lacking a little due to them needing to be very efficient and get to next person.
Genuine Hotels.com guest review
2 night romance trip Feb 27, 2015
Evan
US
4.0 / 5Excellent
"Nice room, great location, amazing staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location of the hotel is killer, right across from the beach with a surf rental and break right outside your door. The staff is amazing, from the front desk to housekeeping (we even picked up some local food recommendations that were spot on). By the time we returned to the room from a morning on the water, the beds were made, the towels were changed-- all good. If you're looking for luxury, this isn't it... but considering the price, this isn't a "pamper you" hotel. However, if you're looking for a nice, comfortable room with great service, this is it.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha M, Thank you for staying and sharing your experience with us. We are thrilled that you enjoyed the convenient location of our hotel in Waikiki and appreciate your recommendation. Thank you for your kind remarks regarding our associates, as this is always great to share with the team. Thank you for your honest feedback and we hope to welcome you back for many more years to come. Mahalo nui loa,
Other trip Mar 6, 2015
M
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I was very pleased when we got a personal e-mail from hotel manager services Peter Heimerdinger reassuring us that the room we reserved was smoke free ( my wife has asthma) and he was right! We enjoyed the room and the staff was very efficient and friendly. The view was amazing...ocean AND Diamond Head!!
Genuine Expedia guest review
Other trip Mar 5, 2015
Mario
US
4.0 / 5Excellent
"Really nice view and convenient location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Great hotel! Nice view from balcony! Amazing service! Walking distance to Waikiki beach and shopping mall! Worth try!
Genuine Expedia guest review
Other trip Mar 5, 2015
Young
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was good Except bathroom in the room smells really bad I had to spray my cologne before I use it wasn't clean very well
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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