Nice stayGenuine Hotels.com guest review
"Excellent hotel in an amazing location for a great"
Excellent hotel in an amazing location for a great price. It is about the closest you can get to Waikiki beach, as it is directly across the street. The parking was convenient too and allowed for easy access. The hotel was nice and clean and the staff was very helpful. We will stay there again.Genuine Hotels.com guest review
great location to Waikiki Beach, shops, dining, very scenic. wonderful.Genuine Hotels.com guest review
ExcellentGenuine Hotels.com guest review
Room was comfortable and clean. Bathroom - very dated Hotels restaurant very expensive. 3 starsGenuine Hotels.com guest review
Fantastic location, service, facilities and staff. Right in the heart of Waikiki and a stones throw from the beach. Wonderful looking out from the ocean view room during the day and night. My daughter was enthralled by the enormous aquarium and ecstatic to see the mermaid show. The swimming pool isn't overly special and there's no pool bar but we didn't […] care given the beach was out the front door. I looked at so many hotels but Pacific Beach was great value given all it has to offer. Highly recommend it to anyone looking at staying in Waikiki. Read moreGenuine Hotels.com guest review
nice placeGenuine Hotels.com guest review
"Waikiki at one of the best."
Stayed at this hotel two nights between returning from a cruise and heading to the airport to return home. If you want a 1st class hotel right across the street from Waikiki beach this is one you might consider. A little pricy but what isn't in Hawaii. Just remember ocean view is just that, a sliver through a side room balcony. They do offer full frontage […] view though for extra dollars. Great buffet dinners and breakfast, friendly staff, and clean. Read moreGenuine Hotels.com guest review
Excellent Nothing was a problemGenuine Hotels.com guest review
"Close to beach"
Great location right on Waikiki. Hotel is older (as we expected). Things were a bit run down, but the cost made up for that.Genuine Hotels.com guest review
"Older hotel, great location, clean rooms"
Hotel is old, but rooms are clean. Staff was friendly and helpful. Location is prime right at waikiki beach. Great location to walk to nearby restaurants, beach, shops etcGenuine Hotels.com guest review
"Good vacation spot."
Fantastic location! Nice room. Elevators need work because they skip over your floor many times even with the stop button pressed repeatedly.Genuine Hotels.com guest review
EVERYTHING WAS SOOO GREAT! FROM THE HOTEL STAFF, THE ROOM AND THE LOCATION WAS AMAZING! WE ALWAYS STAY AT THE PACIFIC BEACH HOTEL WHEN WE VISIT HAWAII!Genuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Jacqueline, Thank you for sharing your wonderful experience with us. We're always so happy to hear from our return guests about their memorable visits. We know you have many choices when choosing a hotel in Waikiki and we thank you for selecting our hotel. We sincerely thank you again for your feedback and look forward to serving you on your next vist. Mahalo nui loa,
"A good hotel"
We stayed in the partial ocean view room on the 10th floor, but had what we considered a nice view of Waikiki beach. The room was nice and met all of our needs. If we left the patio door open, we could hear the sounds of traffic from the street below, but that didn't bother us, was we knew we were right on the main drive. Some minor negatives: The […] only thing that bothered me was that our drain in the shower was slow draining, so water accumulated in the tub as you showered. It also would have been nice if the hotel had a dedicated "express elevator" that took you straight to the first floor only, as using the elevator to get to the bottom took at least 5 minutes each time because of people getting on/off at every floor. Other than that, we thoroughly enjoyed our stay. The staff was courteous and friendly and made sure our needs were met. Read moreGenuine Hotels.com guest review
"Great Ocean View - Hotel just ok"
The room had a great view of the ocean. The location is directly across from the beach. Otherwise, the hotel restaurant sucks. The hotel brochure says that the restaurant closes at 10 PM an and offers room service. When I tried to order service at 9:35 PM I was told that the kitchen closes at 9:30. The food not that great. The beds in the room were […] horrible sunk in and very uncomfortable. The entire room had cracks in the walls especially in the bathroom area so outdated. The elevators were extremely slow. This hotel location is a definite plus. Read moreGenuine Hotels.com guest review
We had a great stay at this hotel, the staff was very friendly and helpful. Great location, awesome view of the ocean, the only bad thing was the slow elevator, other than that, we loved it!Genuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Jackie, Thank you for taking a moment to review your recent stay. We are happy to learn that you enjoyed our central location and gorgeous view. We especially appreciate your kind comments about our friendly and helpful associates. Please know that we are in the process of renovating our entire hotel and we hope to welcome you back again. Mahalo nui loa,
Everyone was great except one person that had an attitude for some reasonGenuine Hotels.com guest review
"Nice Stay at Pacific Beach"
A+ for location, staff, lobby, cleanliness and parking. Room and bed was clean and comfortable but clearly in need of updateGenuine Hotels.com guest review
"Good hotel, Waikik beach across thr street"
Good location. Hotel parking next door but can be confusing on what level you are on while exiting and entering. Beach is right across the streetGenuine Hotels.com guest review
"Great location, ok room and service"
This room was a great price on the nights I stayed and seemed to have decent reviews. I was happy with my room and the location of the hotel is awesome, right across the street from Waikiki beech. The staff seemed extremely busy all the time, so service was lacking a little due to them needing to be very efficient and get to next person.Genuine Hotels.com guest review
Amazed by this hotel. From the moment we arrived we received 5 star service. The staff was always friendly and helpful. Our room was perfect and had everything we needed including extremely comfortable bed, large vanity, microwave and mini fridge, great water pressure in the bathroom and a view worth way more than the price we paid. The hotel buffet […] was the best food we had the whole trip. Very pricey but worth it. Beautiful scenery with ocean life, divers, and mermaids. The neighborhood was very nice and close to everything. Definitely one of the best hotels on waikiki. Read moreGenuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Daley, Thank you for taking the time to review our hotel. We are thrilled to learn that you enjoyed your stay with us and that our associates were able to help you with your needs and requests during your stay. Thank you for your kind remarks regarding your room and our buffet at the Oceanarium restaurant. We are pleased to learn that you had a fantastic vacation with us and we look forward to your next visit to Waikiki. Mahalo nui loa,
Great location. Great pricing. Breakfast is great, dinner is ok here. Need to upgrade their bathroom floors.Genuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Valued Guest, Thank you for taking the time to share your recent experience. We are glad to learn that you enjoyed the location of our hotel and as it is very convenient for shopping, dining, and just a few steps away from the beach. It is nice to know that you were pleased with our pricing and able to dine at our award winning Oceanarium Restaurant. Thank you again for this wonderful review and we hope to see you back soon. Mahalo nui loa,
This hotel is a good value. It's very close to the beach and other attractions. My family has stayed here several times in the last few years and we will stay here again. We love that area of Waikiki Beach.Genuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Seth, Welcome back and thank you for sharing your wonderful experience. We are glad to learn you found our hotel to be perfectly located and just a few steps away from the beautiful Waikiki Beach. We truly enjoy hearing about our guests' memorable visits and glad you and your family had a lovely vacation. Thank you for staying with us and we look forward to seeing you again. Mahalo nui loa,
"Rude and uncomfortable"
The hotel is not user friendly if you have a car. They don't want you to pull in at the front doors, we unloaded a mountain of suitcases for 5 women, one handicaped and one 6 months pregnant. While I went to check in the car was parked and they began into the hotel. The doorman came and told THEM to remove the cases, only they could use it. He never […] even ask if they wanted help! After I left a line I had been in for 15 min. I took the bags myself and only after we were in the hotel did they ask if we wanted help. It is not very clean and even another guest told us of the same issues and more that she had. The mattresses came over on the ark! Terrible sleepless nights. The only thing nice about the hotel is the restarant, the food was wonderful, sea food buffet for $45. The feeding of the fish by the mermaid, who later dives and feeds them more is very nice. Lovely and entertaining dinner. I would go there for dinner but I would never stay there again. Read moreGenuine Expedia guest review
Response by Pacific Beach Hotel Aloha Traveling Mom, Thank you for taking the time to share your thorough review of our hotel. We regret to learn that aspects of your stay with us did not meet your expectations and we thank you for bringing these issues and concerns to our attention. We are very sorry to hear that the bed in your room did not provide the comfort that's typical of our beds. We also apologize for the challenges you experienced upon arriving. We always strive to treat our guests with the utmost aloha and regret to learn that you felt you were not treated this way. We are pleased to hear that you enjoyed the mermaid show and the food served at our award winning Oceanarium Restaurant. We value your comments and have shared them with our entire management team for improvements. We appreciate your time and thank you again for staying with us. Mahalo,
"Perfect location good value comfortable bed"
First time in Hawaii we are very happy with this hotel in Kauai. Only stayed 2 nights but would recommend.Genuine Expedia guest review
Response by Pacific Beach Hotel Aloha Cindy, Thank you for sharing your experience. We are glad to learn you enjoyed your stay and were please with our central location in the heart of Waikiki. We truly enjoy hearing about our guests' memorable visits and we are glad you had a lovely stay. If Waikiki should be included in your future travel plans, we look forward to seeing you again. Mahalo nui loa,
Rene, a front counter clerk, was the best I have encountered in my 27 years of visiting Hawaii. For the amount of money, PBH is he best deal in town! I would highly recommend to my friends.Genuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Alexander, Thank you for reviewing our hotel. We are thrilled to hear that you had such a great time. Rene is just a few of our amazing associates. We are so lucky to have her on our team and will share your positive feedback with her. We appreciate your recommendation and hope to welcome you again on your next hawaiian adventure. Warmest aloha,
Outdated and dirty roomsGenuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Valued Guest, Thank you for taking the time to review our hotel. We regret that you did not feel your visit with us met your expectations. We are in the process of renovating our entire hotel and are committed to make major improvements that will enhance the guest experience. We appreciate your honest feedback and hope to have the opportunity to welcome you back. Mahalo nui loa,
"Nice hotel, across the street from the beach."
Had an excellent time at the Pacific Beach Hotel. It was worth it for the price I paid for. The staff were nice and the cleaning lady was efficient. The beds were comfortable and the television selection was plentiful. I would recommend to anyone coming to Honolulu.Genuine Expedia guest review
There is Free fresh deep sea water in concourse of elevator, Its very convenience.Genuine Expedia guest review
"3 .8 is correct everage"
3.8 is correct average , even numbers better, its Ocean view + San rise. disadvantage Is to noisy out side at evening and morning time.Genuine Expedia guest review
"Love it. Stay here if you can"
Clean, close to beach, close to restaurants, nice staff. The only thing is that the hotel restaurant was pricey, but it looked very good.Genuine Expedia guest review
"Not to great"
The room is old you have to pay the parking the pool is not to nice it's ok to stay there but I expect moreGenuine Expedia guest review
Response by Pacific Beach Hotel Aloha Alex, Thank you taking the time to comment on your stay. We regret to learn that our offerings did not meet your expectations and apologize for any inconvenience. We are currently in the stages of refreshing our hotel to help increase guest satisfaction and experience. We appreciate your honest feedback, as it helps us to make improvements to our products and services. Thank you again for your feedback. Mahalo nui loa,
"Close to beach and places to eat."
Hotel was nice and right across the street from the beach. Next to Mc donalds , haagen daz, abc store and other places to eat. walking distance to the zoo and park. They have water with fruit at the front with cups and they give you refillable water bottles and water dispensers to refill your water. You must try the croisada down stairs they even have […] a garlic shrimp tent out front. lots of cozy comfy areas to sit and relax and even outside. Read moreGenuine Expedia guest review
"Old, but adequate"
The hotel was nice, but very dated. Additionally, the rate increase over the 5 night period by $30 a night. None of the nights were a weekend and no explanation was given other than that was the rate.Genuine Hotels.com guest review
I could tell where the baseboards in the room were old. The room was clean, well stocked(good coffee/tea), comfortable, great view, great style. The hotel is elegant, welcoming, comfortable, and has convenient shopping/restaurants. Great parking. Very easy to check in/out. I would definitely come back!Genuine Hotels.com guest review
"Nice hotel to good location"
Pros. 1. Good location. 2. Kind staff 3. Nice stores Cons. 1. Facilities are little bit old aged. 2. What is for resort feeGenuine Expedia guest review
The room was nice with a good view. Wish they had two queen size beds instead of two full size beds. Although the bathroom was clean it was in need of some cosmetic repairs. Nice helpful staff. Beach view.Genuine Expedia guest review
We stayed because my daughter had her New Year's Ball here and we live on the Leeward side. She had paddlingnpruor to the start of her event. It was convenient and within my price range. There was just enough room for me and my familyGenuine Hotels.com guest review
"Clean room, nice view"
I recommend this hotel and try the buffet. The room was large, spa is nice. It's close to the beach.Genuine Expedia guest review
"Great location, slow elevator"
Beach right across the street. Close to Diamond Head. Nice view. Parking is a bit pricey ($25/night), but convenient in and out with the room key. Elevator was sometimes very slow; once I waited for 15 min at the 3rd floor (connected to the parking) before I gave up. Everything else was great. We requested an extra bed, it was set up nicely between […] two original beds while we were out for dinner. Read moreGenuine Hotels.com guest review
"Terrific Location, Great Service"
This hotel has a terrific Waikiki Beach location. Exit the hotel, cross the street, and you're on the beach. It is also located very close to fun restaurants with good food (we ate at La Cucaracha and Cheese Burger in Paradise). The rooms are in need of updating and we had some issues with the tub/shower drain, but the hotel staff came promptly to […] our assistance and followed up with us the following day to be sure we were satisfied with the repair. Read moreGenuine Hotels.com guest review
"A beautiful week"
Great location. Beautiful area. Was bothered by amenity fee. Feel like it should of been in the daily rate instead of an extra charge. Hotel staff very nice and friendlyGenuine Hotels.com guest review
"Not even close to being worth what you will pay."
Terrible beds, hasn't been updated since 1992 and lots of extra "fees" this place is barely motel 6 comfort. I would give it one star over all, way better places to stay for your $$!Genuine Expedia guest review
Response by Pacific Beach Hotel Aloha Matt, Thank you for taking the time to review our hotel. We regret that your experience with us was unsatisfactory. Please know that we are in the process of renovating our entire hotel. We are committed to making the necessary changes to increase guest satisfaction. We value all guests comments and will do our best to utilize them for future improvements. Mahalo,
"the rooms aren't as they appeared in the pictures."
It's in a great location, but the rooms are terrible and the pictures are very misleading.Genuine Expedia guest review
Response by Pacific Beach Hotel Aloha Fahad, Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed our central location just a few steps away from the famous Waikiki Beach and right in the heart of Waikiki. We do realize that our hotel is older and we are currently undergoing a complete renovation to help enhance the guest experience. We hope to welcome you back once this is completed. Thank you for sharing your liking for our location and we appreciate your honest feedback. Mahalo nui loa,
We had a fabulous experience at the Pacific Beach Hotel in early January 2015. We stayed for five days and the staff was great, the facilities were in an ideal location and we'd go back right away if we could! We were there for a special celebration, and once the staff learned about that we got extra-special attention. Our stay was well worth the reasonable […] price. Read moreGenuine Expedia guest review
"Excellent location and ocean view"
Within walking distance of beach and shops. Lobby areas and hallways need updated.Genuine Expedia guest review
Great, locationGenuine Hotels.com guest review
"Great location to beach, stores, and restaurants"
Our family vacation was great. Hotel has a great expedia conceirge venue located in the hotel. Excellent advice on tours and adventures. Transportation to and from these tours are prompt and very organized. Staff people are all willing to help. Our stay was flawless. Now to another island hopefully in the future!Genuine Expedia guest review
"Location and convenience"
Great tour arrangements all made at the Concierge desk in the lobbyGenuine Expedia guest review
"Island Style R&R"
Overall our stay was wonderful. Hotel location, hospitality, room service, housekeepers, valet attendant's were terrific. Although we are from the island, having to pay for nightly parking was a bit disappointing, and being charged for amenity fees that we did not desire to take advantage of, R&R was most definitely needed for my husband and I.Genuine Hotels.com guest review
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