I could tell where the baseboards in the room were old. The room was clean, well stocked(good coffee/tea), comfortable, great view, great style. The hotel is elegant, welcoming, comfortable, and has convenient shopping/restaurants. Great parking. Very easy to check in/out. I would definitely come back!Genuine Hotels.com guest review
We stayed because my daughter had her New Year's Ball here and we live on the Leeward side. She had paddlingnpruor to the start of her event. It was convenient and within my price range. There was just enough room for me and my familyGenuine Hotels.com guest review
"Great location, slow elevator"
Beach right across the street. Close to Diamond Head. Nice view. Parking is a bit pricey ($25/night), but convenient in and out with the room key. Elevator was sometimes very slow; once I waited for 15 min at the 3rd floor (connected to the parking) before I gave up. Everything else was great. We requested an extra bed, it was set up nicely between […] two original beds while we were out for dinner. Read moreGenuine Hotels.com guest review
"Terrific Location, Great Service"
This hotel has a terrific Waikiki Beach location. Exit the hotel, cross the street, and you're on the beach. It is also located very close to fun restaurants with good food (we ate at La Cucaracha and Cheese Burger in Paradise). The rooms are in need of updating and we had some issues with the tub/shower drain, but the hotel staff came promptly to […] our assistance and followed up with us the following day to be sure we were satisfied with the repair. Read moreGenuine Hotels.com guest review
"A beautiful week"
Great location. Beautiful area. Was bothered by amenity fee. Feel like it should of been in the daily rate instead of an extra charge. Hotel staff very nice and friendlyGenuine Hotels.com guest review
Great, locationGenuine Hotels.com guest review
"Island Style R&R"
Overall our stay was wonderful. Hotel location, hospitality, room service, housekeepers, valet attendant's were terrific. Although we are from the island, having to pay for nightly parking was a bit disappointing, and being charged for amenity fees that we did not desire to take advantage of, R&R was most definitely needed for my husband and I.Genuine Hotels.com guest review
It was good. Had a great view for the price. Had our remote die on us and the staff gave us a new one. It was close to the beach which was great. Didn't try the hotel buffet after reading the horrid reviews on Google so no comment on that. They have roomservice and smoking rooms.Genuine Hotels.com guest review
Great price. Room was pretty dated.Genuine Hotels.com guest review
"Perfect hotel for reasonable price"
Nice roomGenuine Hotels.com guest review
Amazing location. Friendly workers. Beautiful views of diamond head or the beach. Dated design and slow check in were minuses. Oceanarium was pretty. The pool was pathetic.Genuine Hotels.com guest review
"Good place to stay"
Nice hotel, great location. Would stay there again. Restaurant a bit overpriced. Located in an area where you can do great shopping, great beach across the street and access to great restaurants.Genuine Hotels.com guest review
"Great stay...some $$ surprise charges- not cool"
Staff and accommodations were great! Food was excellent. The only thing that we were surprised about was the $20 per day amenity charge. You don't have an option to not pay if you wish to stay there. This was not told to us prior to arriving. Apparently this is a common practice in HI,or so we were told.Genuine Hotels.com guest review
Was fun...second night at the same hotel...nice hotel with $25 a night parking...$20 for amenities,...which we never use...but smallish pool and adjacent hot tub,walking distance to zoo, beach across the street,...a dozen ABC stores around...Genuine Hotels.com guest review
"great place to stay"
Great hotel, perfect location and excellent views. Across the street from the beech and close to shopping and restaurants. I would go back there anytime.Genuine Hotels.com guest review
"Was decent value and worth the price"
Stayed two nights...had a decent partial view...had a sort of 80's vibe to the room...and needing a little repair here and there...good price for the room though...charges for parking ($25 nightly) and one night parking free because I asked...and arrived late in the day...$20 a day for pool and gym/workout room...that I didn't use...but hey...that's […] normal...McD's next door/B-King two blocks away..., 15 ABC stores in walking distance...good restaurants in walking distance...across the street was Waikiki...two blocks or so to the zoo, bus across the street to Diamond Head... decent sized balcony...paper thin walls kind-of...could hear flushing and hair dryer easily Read moreGenuine Hotels.com guest review
"Couldn't ask for a better location."
Great location!!!!!!! Right across from Waikiki Beach! Beds were very firm.Genuine Hotels.com guest review
Nice lil staycationGenuine Hotels.com guest review
"would stay again"
Rooms are very clean hotel lobby n=do little updating staff very friendly good locationGenuine Hotels.com guest review
"Short and sweet"
Was a one night stay during hurricane ana, staff were polite ans accomodating. Basic amenities, clean and simple. Only downside was the noise from outside traffic...overall a pleasant short stay for a reasonable price.Genuine Hotels.com guest review
"Comfort across from the beach."
First the staff experience was great! All but one person were perfect with attitude. It was a trip with our 4 and 2 year old kids. First real family vacation (first trip on a plane with the wife in almost 7 years) and we needed it. When we got there the front desk clerk upgraded our room to a 60/40% ocean/Diamond Head view at no cost. Room was clean […] though the bathroom showed its age. The bathroom floor/wall had nearly taken on the look of rot... though it was manageable. The buffet staff were very courteous and attentive. The food was nothing to be overly excited about but it was ok to good. Having the aquarium in the center added to the positive effect. You again could see the worn out building if you looked up at the ceiling. The Expedia staff were kind as well and even helped credit back some of the cost of an event we had to wait over an hour for. Thank you again team. Pool area was clean and views from the 35th floor were awesome. Careful if using the dryers for your laundry as they take a long time for $3 a load. Overall a great first impression for our first trip to Hawaii! Read moreGenuine Expedia guest review
"pacific beach hotel, not good"
very unpleasant, near service elevator. noisy. could not sleep. staff was not helpfulGenuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha, Please accept my sincere apologies for falling short of your expectations. Please know that we always take our guests’ feedback seriously and we are committed to continuously improving our service to satisfy our guests. We hope to have an opportunity to “wow” you in the future. Mahalo!
Extremely helpful staff. Will go above and beyond to ensure your stay is perfect in every way possible. The hotel is in some need for an update / repair in a few minor spots , But that is the case with most hotels. Was a great stay. I can't wait to go back to Hawaii.Genuine Expedia guest review
The hotel is in a good location with close proximity to the beach. The beds were way too soft but the room was clean and the view was great. The Ocenarium restaurant is way too expensive for a breakfast buffet ($25.00 per person) and I did not think it was very busy for breakfas, probably due to the high cost . But all in all the hotel was good and […] it had various conveniences for its guests, i.e., internet availability, ATM machine in the hotel and an ABC convenience store attached. Read moreGenuine Expedia guest review
"Close to everything Hotel."
Got off the elevators and the beach is right across the street. More shopping and restaurants up and down Kalahuau than you can imagine. As for the hotel the room was clean with a very comfortable bed. Didn't use much of it other then a couple of their stores. The fridge, ice machines and water came in use a lot. Not a fancy hotel but your outside most […] of the time anyways. Read moreGenuine Expedia guest review
"Nice hotel close to the beach, shopping and habor"
Had a great time at Pacific Beach, the staff took care of all my needs . Very helpful with my tours and golfingGenuine Expedia guest review
The hotel has a prime location being right across the beach but boy does it need a make over. Everything is very outdated. The rooms need to be renovated. With how an extra 20 bucks they charge you per day they should put that money into fixing up the place. The bed was comfy though, I'll give them that. But just furniture and decor need a big update. […] Place should be more hip with being right on the beach like it is. And the additional fee for parking they charge is a rip off too. Read moreGenuine Expedia guest review
"Steps to the beach"
A great location, just walk across the street and you are on the beach. The room had water stains on the ceiling, the carpet was wet, there was hair in the bathtub. The street noise is quite loud, a lot of delivery trucks! The front desk was friendly and helpful. Even though the room was not what I had expected, nothing can ruin a vacation on the beach! […] The Aloha Cafe is a perfect stop for breakfast on the run and there is an ABC store just off the lobby. Read moreGenuine Expedia guest review
"Nice view from the hotel room. Right by the beach."
I had a a excellent experience. Beautiful hotel. Amazing views. Great customer service. Overall had a great time!Genuine Expedia guest review
great hotel, great location. the staff is pleasant and always smiling.Genuine Expedia guest review
"It peaked in the 80s, time for a full reno."
It was ok, I would suggest paying a bit more for a nicer hotel. I'd give it two stars. We had Someones old room service outside of our door from checkin until the afternoon of our third day when I talked to the front desk about having it removed, hours later it was finally gone. Mold was all over the bathroom. There was a strange service fee for features […] that we didn't want, need or use ($20/day). Best part of our stay was the location (close to the beach, restaurants and shopping). Read moreGenuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Kari, Thank you for taking the time to review our hotel. Please accept our sincerest apology regarding your less than satisfying experience. Our intention is to provide our guests with the utmost memorable and enjoyable experience. Please know that we are in the process of renovating our hotel and we thank you for sharing your liking for our location. We hope to welcome you back once this renovation is completed. Thank you for your honest feedback. Mahalo nui loa,
I was pleasntly surprised when I walked into my room on the 34th floor. I asked for partial ocean view and when I looked out of my window was looking at the Royal Hawaiian Hotel's beach and part of the beautiful pink hotel. My room was comfortable and well kept with even toothbrush and paste. As for eating at the Hotel, the restarunt has a fantastic […] aquarium to view while you enjoy your meal. The only issue is in the mornings around 9:00 am the elevators can be slow because everyone is leaving for a day of touring. Read moreGenuine Expedia guest review
Right across the street from the beach. Nice facility and convenient to activities. Only issue was I was to get a FULL oceanview room and one was not given.Genuine Expedia guest review
"Don't waste your money or time."
This hotel seems like it would be really nice but definitely deceiving. The bed was comfy and the view for the ocean view room was nice but the room itself needed updating the bathroom had rusting, the walls were so thin you could hear everything. The hotel also charges you extra fees you don't know about before hand. $20 per day. I literally used the […] hotel to sleep and that was it. They charged you for spa stuff that you may never use, and they don't give you a choice in it. It took to staff people for me to even figure that out. They have a place where you can rent paddle boards but the quality of the boards is horrible and not worth the price. All in all I paid way way too much for this place. I definitely know if I ever go back I will be finding something better and worth the price. Read moreGenuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha Stephanie, Thank you for staying with us, and for sharing your experience. We are glad to learn that you were pleased with the bedding and the gorgeous view. Our daily amenity fee is a combination of our most widely requested services that is posted on our website. We regret to learn that you did not need to utilize any of the amenities included in this fee and sincerely apologize if this was not communicated to you prior to checking in. We are currently in the process of renovating and making many modifications to our hotel. We hope to get another chance to impress you and thank you again for reviewing our hotel. Mahalo nui loa,
"Awesome hotel close to the beach"
The hotel was a great spot for us. Plenty of food options near by plus the one in the hotel was amazing. Only thing that I was not happy about was when I paid for an ocean view room I didn't realize they meant I would have to lean over and around the balcony to see it. Other than that it was a great temporary home.Genuine Expedia guest review
"Quick Weekend Trip"
The hotel was nice, the elevators where slow and didn't seem to always operate very well, the staff seemed friendly, and just let you do your thing and stayed out of your way unless you needed something. The drain on the shower didn't seem to work very well, when we walked into the hotel room there was a maintenance chart left on the bathroom sink. […] Overall we had a good time but i think this place is a little over priced. Read moreGenuine Hotels.com guest review
"Staff very helpful and friendly."
When we first arrived the bathroom was dirty but was quickly cleaned and the staff was friendly and helpful. Room was always cleaned and accommodations were great. The buffet was excellent.Genuine Expedia guest review
Bathroom and closet doors need work. Comfortable bed.Genuine Expedia guest review
It was a good place for a staycation for the day. I live on the west side of the island and was having my anniversary dinner at Hy's Steak house so this was conveniently located to walk to the restaurant and back. The front desk was very helpful and accmodating and I especially appreciated the free water jug and free water cooler stations to fill up […] the jug. it was a really nice twist. Read moreGenuine Hotels.com guest review
"Great location in Waikiki"
Had a great time with great staff, very quiet hotel, wonderfully comfortable beds, free wifi. Very good value for Waikiki.Genuine Hotels.com guest review
Very very nice hotel, perfect location! Nice staff and atmosphereGenuine Expedia guest review
"Hawaii at its best"
I loved this hotel. They upgraded us to 17th floor suite, as they were out of king rooms with view. The location was perfect for our needs and being right on the beach was a big plus. We will definitely come back!Genuine Hotels.com guest review
Great location and very convenient for all location....The US $20.00 and parking fee was too much, should take away.Genuine Expedia guest review
"The room was perfect!"
We had the perfect stay! The room was clean, very comfortable and affordable . The staff was great. And we had an amazing view of the ocean, the mountains and the people below having fun in a busy tourist city. Thanks Pacific Beach Hotel!!!Genuine Expedia guest review
Overall appearance of public areas is good. Bathroom was closet-sized, and the door looked dirty and soiled - needs paint job. The air conditioning unit is old, noisy and dirty and rusty-looking. Knob controls are difficult to manage. Elevators make strange noises. Location is excellent for beach use and is convenient for eating and shopping.Genuine Hotels.com guest review
All the extra fees is crap but the staff is excellent at customer service!!!!Genuine Expedia guest review
Always where we stay for business trips. Had new comfortable mattresses this timeGenuine Expedia guest review
"Pacific waisted trip hotel"
This hotel tells you that they will charge you an amenity fee. I thought it was a mini bar. Instead it is for the use of their towels and water and the use of the pool or Jacuzzi. I don't agree with this charge. Other hotels offer the same thing for free. Also, you must make reservations to have dinner in the hotel and breakfast and lunch. It is overpriced! […] I paid over 100 dollars to eat there and went next door to the Hyatt and paid less without a reservation. I WILL BE STAYING AT ANOTHER HOTEL next time I come to Hawaii with my husband. This hotel is not worth the headache. Which by the way since we didn't have a reservation, the seating lady asked us to be out of our table in 45 minutes. I didn't want to eat there, but my mom, whose first time to Hawaii, wanted the experience. I did like the fish tank display. To bad it is at that hotel. Read moreGenuine Hotels.com guest review
Response by Pacific Beach Hotel Aloha DIinAfghan, Thank you for staying with us and for taking the time to write a review. We sincerely apologize that you were not aware of our daily amenity fee prior to the arrival and we did not meet your expectations. Our Oceanarium Restaurant has a gigantic 280,000 gallon indoor aquarium and it is popular among our guests, other travelers, and locals. Our guests also enjoy the mermaid shows in the evening. We hope to have an opportunity to welcome you back again in the future. Mahalo!
"Very nice hotel in the center of Waikiki beach"
Very helpfull staff, the breakfast is not included and high pricedGenuine Expedia guest review
"Great Location in Waikiki"
Nice hotel, reasonable price for the location.Genuine Hotels.com guest review
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