All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2490 Kalakaua Avenue, Honolulu, HI, 96815, United States of America, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 2,287 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.8
  • Comfort
    3.7
  • Condition
    3.4
  • Neighborhood
    4.3
3.0 / 5Good
"Old, but adequate"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel was nice, but very dated. Additionally, the rate increase over the 5 night period by $30 a night. None of the nights were a weekend and no explanation was given other than that was the rate.
Genuine Hotels.com guest review
5 night business trip Jan 11, 2015
Bryan
US
4.0 / 5Excellent
"Coming Back"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I could tell where the baseboards in the room were old. The room was clean, well stocked(good coffee/tea), comfortable, great view, great style. The hotel is elegant, welcoming, comfortable, and has convenient shopping/restaurants. Great parking. Very easy to check in/out. I would definitely come back!
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel to good location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pros. 1. Good location. 2. Kind staff 3. Nice stores Cons. 1. Facilities are little bit old aged. 2. What is for resort fee
Genuine Expedia guest review
Other trip Jan 21, 2015
Lim
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The room was nice with a good view. Wish they had two queen size beds instead of two full size beds. Although the bathroom was clean it was in need of some cosmetic repairs. Nice helpful staff. Beach view.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"awesome stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed because my daughter had her New Year's Ball here and we live on the Leeward side. She had paddlingnpruor to the start of her event. It was convenient and within my price range. There was just enough room for me and my family
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
A Traveler
US
4.0 / 5Excellent
"Clean room, nice view"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I recommend this hotel and try the buffet. The room was large, spa is nice. It's close to the beach.
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
4.0 / 5Excellent
"Great location, slow elevator"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Beach right across the street. Close to Diamond Head. Nice view. Parking is a bit pricey ($25/night), but convenient in and out with the room key. Elevator was sometimes very slow; once I waited for 15 min at the 3rd floor (connected to the parking) before I gave up. Everything else was great. We requested an extra bed, it was set up nicely between two original beds while we were out for dinner.
Genuine Hotels.com guest review
3 night family trip Jan 14, 2015
A Traveler
US
4.0 / 5Excellent
"Terrific Location, Great Service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel has a terrific Waikiki Beach location. Exit the hotel, cross the street, and you're on the beach. It is also located very close to fun restaurants with good food (we ate at La Cucaracha and Cheese Burger in Paradise). The rooms are in need of updating and we had some issues with the tub/shower drain, but the hotel staff came promptly to our assistance and followed up with us the following day to be sure we were satisfied with the repair.
Genuine Hotels.com guest review
1 night family trip Jan 11, 2015
A Traveler
US
5.0 / 5Outstanding
"A beautiful week"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. Beautiful area. Was bothered by amenity fee. Feel like it should of been in the daily rate instead of an extra charge. Hotel staff very nice and friendly
Genuine Hotels.com guest review
6 night family trip Jan 9, 2015
Cathy
US
1.0 / 5Poor
"Not even close to being worth what you will pay."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Terrible beds, hasn't been updated since 1992 and lots of extra "fees" this place is barely motel 6 comfort. I would give it one star over all, way better places to stay for your $$!
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha Matt, Thank you for taking the time to review our hotel. We regret that your experience with us was unsatisfactory. Please know that we are in the process of renovating our entire hotel. We are committed to making the necessary changes to increase guest satisfaction. We value all guests comments and will do our best to utilize them for future improvements. Mahalo,
Other trip Jan 17, 2015
matt
US
2.0 / 5Fair
"the rooms aren't as they appeared in the pictures."
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
It's in a great location, but the rooms are terrible and the pictures are very misleading.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha Fahad, Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed our central location just a few steps away from the famous Waikiki Beach and right in the heart of Waikiki. We do realize that our hotel is older and we are currently undergoing a complete renovation to help enhance the guest experience. We hope to welcome you back once this is completed. Thank you for sharing your liking for our location and we appreciate your honest feedback. Mahalo nui loa,
Other trip Jan 15, 2015
Fahad
US
5.0 / 5Outstanding
"Wonderful getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a fabulous experience at the Pacific Beach Hotel in early January 2015. We stayed for five days and the staff was great, the facilities were in an ideal location and we'd go back right away if we could! We were there for a special celebration, and once the staff learned about that we got extra-special attention. Our stay was well worth the reasonable price.
Genuine Expedia guest review
Other trip Jan 15, 2015
Stephen
US
4.0 / 5Excellent
"Excellent location and ocean view"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Within walking distance of beach and shops. Lobby areas and hallways need updated.
Genuine Expedia guest review
Other trip Jan 15, 2015
jackie
US
4.0 / 5Excellent
"location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great, location
Genuine Hotels.com guest review
2 night romance trip Jan 11, 2015
Fidel
US
4.0 / 5Excellent
"Great location to beach, stores, and restaurants"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Our family vacation was great. Hotel has a great expedia conceirge venue located in the hotel. Excellent advice on tours and adventures. Transportation to and from these tours are prompt and very organized. Staff people are all willing to help. Our stay was flawless. Now to another island hopefully in the future!
Genuine Expedia guest review
Other trip Jan 13, 2015
bruno
US
5.0 / 5Outstanding
"Location and convenience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great tour arrangements all made at the Concierge desk in the lobby
Genuine Expedia guest review
Other trip Jan 12, 2015
Ron and Sharon
US
4.0 / 5Excellent
"Island Style R&R"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall our stay was wonderful. Hotel location, hospitality, room service, housekeepers, valet attendant's were terrific. Although we are from the island, having to pay for nightly parking was a bit disappointing, and being charged for amenity fees that we did not desire to take advantage of, R&R was most definitely needed for my husband and I.
Genuine Hotels.com guest review
3 night romance trip Jan 4, 2015
A Traveler
US
4.0 / 5Excellent
"Great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was good. Had a great view for the price. Had our remote die on us and the staff gave us a new one. It was close to the beach which was great. Didn't try the hotel buffet after reading the horrid reviews on Google so no comment on that. They have roomservice and smoking rooms.
Genuine Hotels.com guest review
2 night romance trip Jan 1, 2015
Daniel
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location for the money. Heart of Waikiki and a great jumping off point for anywhere on the island.
Genuine Expedia guest review
Other trip Jan 5, 2015
A Traveler
US
4.0 / 5Excellent
"good deal."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great price. Room was pretty dated.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
jack
US
4.0 / 5Excellent
"Perfect hotel for reasonable price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice room
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location right on Waikiki--close to shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable stay in clean and airy rooms. Highly recommend this hotel. Friendly and helpful staff.
Genuine Expedia guest review
Other trip Jan 3, 2015
Sravani
US
2.0 / 5Fair
"Location is the only thing"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Other than the location, this place is terrible and expensive. Room temperature was hard to monitor. The elevators took forever. Our room wouldn't get cleaned until late afternoon. The clientele is not great - practically only Japanese families .
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha Valued Guest, Thank you for taking the time to review our hotel. Our central location is great. Just steps away from the beautiful Waikiki beach and right in the heart of Waikiki. We are sorry to hear that we did not meet your expectations and were disappointed in our hotel. We are excited to see the outcome of our upcoming hotel renovation and hope to have the opportunity to welcome you back. We sincerely thank you for sharing your feedback, and for staying with us. Mahalo,
Other trip Jan 2, 2015
A Traveler
US
1.0 / 5Poor
"no luggage keeping"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
No smile people who works there,bad service,only thinking about take money, 20$ fee extra for just 2 beach towels。
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha Lucy, Thank you for taking the time to comment on your stay. We truly regret that your experience with us was unsatisfactory. As we strive to provide a memorable experience and to share the spirit of aloha with all our guests. Our daily $20amenity fee is a combination of our most widely used services such as: Wireless Internet Access, use of the tennis courts, golf cages, putting green (equipment included), 20% discount for basic services at the Laule’a Spa, children 4 yrs and under eat free at the Oceanarium restaurant buffet with a paying adult, local, toll free, 60 minutes of long-distance calling to the mainland USA or Canada, In-house 24 hr fitness center (plus discounted passes available to 24 Hr Fitness Super Sport Club), and an eco-friendly logo water bottle that can be refilled at our purified water stations throughout the hotel. Many of the hotels in Waikiki, and all comparable hotels to us, have an amenity fee, and ours is tied at the lowest cost and we have found that it does provide a tremendous value to our guests. We value all our customers, their feedback and we will share this with our management team to help make improvements. We thank you again for your honest comments. Mahalo nui loa,
Other trip Jan 1, 2015
Lucy
US
2.0 / 5Fair
"Not worth it"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
AC only froze the room. No temp control. Asked to be fixed, never was. Was either hot as hell in the room or freezing.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha, I want to first thank you for sharing your experience with us. I hope you can accept my sincere apologies for the inconvenience you encountered during your recent stay. I am excited to announce that we are in the final stages of finalizing our renovation plans which will completely transform the entire hotel and we are going to update all of our air conditioners in our guest rooms. We hope to welcome you back again sometime!
Other trip Jan 1, 2015
A Traveler
US
3.0 / 5Good
"Great location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Amazing location. Friendly workers. Beautiful views of diamond head or the beach. Dated design and slow check in were minuses. Oceanarium was pretty. The pool was pathetic.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
Ellen
US
2.0 / 5Fair
"Low grade hotel at good location"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Staffs are not nice, negative and void attitude, facilities are old, elevators are old, no bar, bad gym, etc, won't recommend it.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha, Thank you for sharing your feedback. I truly apologize that we did not meet your expectations. Although it saddens me to read your review, I am glad that you are giving us an opportunity to improve. We always take our guests’ feedback seriously and we are making sure this type of service will not happen again. Moreover, I am happy to announce that we have exciting plans to renovate the entire hotel and our entire hotel will be completely upgraded in the near future. We are also going to upgrade all of our elevators which will drastically improve the efficiency of our elevators and ultimately reduce wait time. We hope to see you again in the future. Wish you the best in 2015!
Other trip Dec 30, 2014
Mr.
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Experience was generally good. Card keys were not properly coded so had to return to front desk. Valet parking was very good.
Genuine Expedia guest review
Other trip Dec 30, 2014
Mel
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great view of the Ocean and of Diamond Head. It was a really nice hotel The Concierge was friendly and Abby the Expedia rep for the Excursions was the greatest. She set up our whole week and I don't think there was a single piece of Oahu that we didn't get to see and experience. She was by herself the day we came in but she was still very friendly and efficient. The people could have went out of their way a bit more to be friendly since it was Christmas but they were nice when you reacted with them
Genuine Expedia guest review
Other trip Dec 29, 2014
Annette
US
4.0 / 5Excellent
"Good place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel, great location. Would stay there again. Restaurant a bit overpriced. Located in an area where you can do great shopping, great beach across the street and access to great restaurants.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
A Traveler
US
2.0 / 5Fair
"Pacific beach hotel"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Some mold in the shower (black stuff) Beach towel service was TERRIBLE We waited until 1:30AM but it never came. Some hidden fees ASlcde c
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha, Thank you for staying with us at the Pacific Beach Hotel. We sincerely apologize for the inconvenience you encountered during your stay. We are using your comments as a training tool to help us improve our service and we are making sure this type of service will not happen again. Thank you for bringing your concerns to our attention and we hope to welcome you back in the future.
Other trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Great stay...some $$ surprise charges- not cool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff and accommodations were great! Food was excellent. The only thing that we were surprised about was the $20 per day amenity charge. You don't have an option to not pay if you wish to stay there. This was not told to us prior to arriving. Apparently this is a common practice in HI,or so we were told.
Genuine Hotels.com guest review
5 night romance trip Dec 21, 2014
A Traveler
US
2.0 / 5Fair
"Pacific Beach Hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I would not reccommend this to people because the rooms are the the best as well as room service.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha, I sincerely apologize that we did not meet your expectations overall. We are currently finalizing our plans to renovate the entire hotel including our guest rooms. In the meantime, we are committed to continuously improving our service to satisfy our guests. We hope to have an opportunity to welcome you back again in the near future. Happy Holidays!
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I really enjoyed my stay. The only thing that would have made it better is a microwave in the hotel.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Nice view of beach from room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Not a bad hotel. They need a different place to store the dirty room service dishes other than near the elevator in plain sight of the guests of that floor.
Genuine Expedia guest review
Other trip Dec 27, 2014
Larry
US
3.0 / 5Good
"Close to beach"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel is directly across from the beach. The staff was extremely nice and helpful but the rooms need to be updated. The bathroom mirror was discolored, cracked, and wavy, and the tub took forever to drain even after a quick shower. There was not a microwave in the room and the balcony furniture consisted of 2 wobbly chairs. But the beach is right across the street so you probably won't be in your very much! Don't have the concierge help you book activities. It was very slow (close to an hour wait) and I booked an activity that was highly recommended by them - which was over $100 for 4 people and later I found out we could have done the same thing for free
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Quite satisfactory."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The only criticism I have is the amenity fee. This should be included in the price and not tacked on later. This pricing policy is somewhat deceptive in my opinion and may come as a surprise to some guests. It is common among many U.S. hotels, but not in my experience practiced by hotels overseas.
Genuine Expedia guest review
Other trip Dec 24, 2014
Terry
US
2.0 / 5Fair
"Disappointed"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We were disappointed with our accomadations - our room was badly in need of an upgrade. The linoleum in the bathroom is coming up and the "partial ocean view" is inaccurate. The only way we could see the ocean was by craning our necks around the railing of the patio. We felt the room was falsely advertised and would not stay there again.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha, Thank you for staying with us and for taking the time to write a review. I sincerely apologize for falling short of your expectations. Please know that we are currently in the stages of finalizing our renovation plans which will transform the entire hotel. We hope to have an opportunity to show you our improvements and “wow” you in the near future.
Other trip Dec 24, 2014
Amyinoregon
US
3.0 / 5Good
"Swim just across the street at Waikiki"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Pacific Beach hotel was a perfect location for my granddaughter and me. It is close to restaurants and the beach. Try the fish tacos at Lulu's Waikiki. Check in was easy. I used valet parking for my rental car.
Genuine Expedia guest review
Other trip Dec 21, 2014
Carolyn
US
5.0 / 5Outstanding
"Easy access to the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel would definitely came back. The wait for the elevator took awhile.
Genuine Expedia guest review
Other trip Dec 16, 2014
D408
US
4.0 / 5Excellent
"Ok..."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Was fun...second night at the same hotel...nice hotel with $25 a night parking...$20 for amenities,...which we never use...but smallish pool and adjacent hot tub,walking distance to zoo, beach across the street,...a dozen ABC stores around...
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Jon
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, perfect location and excellent views. Across the street from the beech and close to shopping and restaurants. I would go back there anytime.
Genuine Hotels.com guest review
1 night family trip Dec 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel in great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent location and staff! We stayed 7 nights and had a great time.?it was our anniversary and they surprised us with champagne and chocolate strawberries.
Genuine Expedia guest review
Other trip Dec 14, 2014
kris b
US
4.0 / 5Excellent
"Was decent value and worth the price"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Stayed two nights...had a decent partial view...had a sort of 80's vibe to the room...and needing a little repair here and there...good price for the room though...charges for parking ($25 nightly) and one night parking free because I asked...and arrived late in the day...$20 a day for pool and gym/workout room...that I didn't use...but hey...that's normal...McD's next door/B-King two blocks away..., 15 ABC stores in walking distance...good restaurants in walking distance...across the street was Waikiki...two blocks or so to the zoo, bus across the street to Diamond Head... decent sized balcony...paper thin walls kind-of...could hear flushing and hair dryer easily
Genuine Hotels.com guest review
1 night romance trip Dec 7, 2014
Jon
US
5.0 / 5Outstanding
"Very good location for everything."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It is good hotel to stay with a family vacation. The hotel need to provide free parking for guest that would a plus and comb. Overall it is great hotel.
Genuine Expedia guest review
Other trip Dec 5, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Our room the first night was next to the elevator well and we heard the elevator noise all night long. The next day after we complaint they moved us to a better room fortunately it was available in this thanksgiving holiday.
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha, Thanks for staying with us and for sharing your comments. I just wanted to take a moment to apologize for the noise caused by the elevator on your first night. I am happy to hear that we were able to get you moved to a different room so you could enjoy your holiday. Come back again soon! Brian Aker Director of Rooms
Other trip Dec 4, 2014
A Traveler
US
3.0 / 5Good
"Staff was great but hotel lacking."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Pricey for a worn out hotel. Pool and hot tub in poor conditions. Rooms were tired bathroom very dated. The staff was great
Genuine Expedia guest review
Response by Pacific Beach Hotel
Aloha Frank, Thanks for sharing your comments. I am very happy to hear that you enjoyed our service! We certainly agree that our physical property is in need of some updates and we are planning to do just that! We are very excited to be in the final planning stages of our upcoming renovation. After the project is complete, the entire hotel will be completely transformed. I think you are going to love it! Come back again soon! Brian Aker Director of Rooms
Other trip Dec 3, 2014
Frank
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Perfect location, close to shops and restaurants. Right across from the beach. Had a wonderful experience.
Genuine Expedia guest review
Other trip Dec 1, 2014
A Traveler
US
4.0 / 5Excellent
"Couldn't ask for a better location."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location!!!!!!! Right across from Waikiki Beach! Beds were very firm.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2014
Pamela
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Basic clean hotel. A bit old but it does its job well. Very well located nex to beach,
Genuine Expedia guest review
Other trip Nov 27, 2014
A Traveler
US
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