A gap of approximately 3/8" along part of door to the outside allows cold air to enter the room.This was reported to management but was not fixed during a four day stay. Otherwise, a very adequate property with clean rooms.Genuine Hotels.com guest review
Hotel was conveniently located on N. Central Expressway. Buzzbrews Cafe was immediately next door and serves great food and coffee 24/7. Overall, hotel was clean and staff was very helpful.Genuine Hotels.com guest review
"close to convention center and downtown"
Surprised at how clean the room was and the price fit our budget!Genuine Hotels.com guest review
"Convenient parking, no frill and clean motel"
Good non-refundable rates for a simple, clean, no frill motel that comes with wifi, breakfast and parking space. If you just need a place to shower and sleep, this is a good option as it's close to downtown and highway.Genuine Expedia guest review
Well it was really loud because there is a restaurant next door thats open 24 hours I think.. After bar hours there was a group of people laughing and yelling socializing in the parking lot. You could hear them as they were in the room with you. Walls are kinda thin, the couple next door were having sex and they turned up the TV really loud to drown […] out the noise but when they left they forgot to turn it off. Otherwise it was okay Read moreGenuine Expedia guest review
"CITY PLACE DALLAS"
GOOD NO PROBLEMS, NICE MOTEL, FRIENDLY STAFF GREAT BREAKFAST.Genuine Hotels.com guest review
"CITY PLACE IN DALLAS"
GOOD NO PROBLEMS, NICE MOTEL, FRIENDLY STAFF GREAT BREAKFAST.Genuine Hotels.com guest review
"Great Hotel for a Night Near the Bars"
Stayed here for NYE 2014. Great location. Just a short cab ride to the bars in uptown. The room wasn't super nice, but it was perfect for a group of people who we're looking for a cheap place to crash in Dallas.Genuine Hotels.com guest review
"Will stay here again, and I live in DFW!"
Excellent place if you are wanting a cheaper stay located not too far from downtown without all of the luxury of a higher class hotel. There's a nice diner open 24 hours (practically) on site, and if you don't want to pay for breakfast, their continental is quite decent, although their eggs were a bit of a turnoff. The location may not be suitable for […] some things if you must walk, but if you have a vehicle, it's reasonably close to get to many downtown locations in under 10 minutes (give or take a few for rush hour traffic). The washers and dryers for clothes were among the best (hotel-wise) I've had the experience of using. The hotel has been there for a little while, so from its exterior it doesn't look like much, but they really focused on interior work, as I could find very little wrong with my room. I love that they replaced towels every day! I know it's kinda wasteful to have fresh towels every day, and maybe this towel policy is a Best Western thing, but given that in the past few years I've stayed at quite a number of hotels or resorts that didn't do this (for saving expenses or "green" reasons), it's kinda nice to occasionally visit one that still provides fresh towels and soaps daily. And the front desk was quite kind when I forgot that I needed to do one last checkup of my room. Bottom line, for the prices paid (disclaimer: I did get something like 20% off the first three days) this was an excellent hotel. Read moreGenuine Hotels.com guest review
Nice hotel with decent rooms & beds. Right on the main highway, but no noise. Little Buzz café right next door with great food, plus plenty of burger places within walking distance. Just a short walk from the free trolley which goes every 15 minutes. Pretty good value for Dallas.Genuine Hotels.com guest review
"Home Away From Home"
My stay at The Best Western City Place was excellent. Great staff there. I was staying there as we had a winter storm that prevented me from getting to home some 45 miles away. Great rate, clean room and great staff I recommend very highly.Genuine Hotels.com guest review
Nice clean room. Mini fridge & microwave. No complaints.Genuine Hotels.com guest review
"Very accommodating staff"
Room was clean and comfortable, staff was friendly and even helped me get my car free from an ice shell and then almost tried to refuse a tip! So nice!! I still insisted, but that's good service!Genuine Hotels.com guest review
"close enough to JFK 50th Memorial at Dealy Plaza"
The room was very nice. It was in proximity to Dealy Plaza. I loved the shower -- very nice granite surround, and the king bed and couch was very nice. I wish I could have stayed longer. The office staff was very helpful and the breakfast was better than most "continental breakfasts" available at other hotels. I would stay at this facility again if […] I had the opportunity. Read moreGenuine Hotels.com guest review
good, cheap hotel // $12 taxi ride to convention centre .. McKinney street around the corner is very nice with excellent restaurantsGenuine Hotels.com guest review
"Decent for the price, unorganized staff"
When I arrived from out if town I was told I had no reservation and I needed to call expedia, so I did and they called motel staff and he walked out to my car (office closed at night) and told me I had already checked in 4 hours earlier. After assuring him I just made it there and showing my ID, itenterary, and credit card he goes to the room at midnight […] and wakes the other guy up to come to office. Long story short he put the wrong guy in my room (he had a reservation as well) and it took two hours before I was able to get a room, when I left the other customer was nowhere close to be taken care of. Read moreGenuine Expedia guest review
"CLose to sights of interest"
Had a good stay and rest. Services nicely done, staff provided good info re. restaurants and routes to destinations.Genuine Hotels.com guest review
"Not Bad For the Price"
The room was clean and had everything we needed. The service was great. Very friendly workers at front desk, and maid. Breakfast was really good. My only problem was that they served the same thing each morning. A little restaurant, Buzz Brews (I think), didn't look all that great but the food was delicious. I would probably stay again. The air condition […] blew directly onto the beds making it either too cold or too hot when turned off. Read moreGenuine Hotels.com guest review
I didn't have a lot of hopes for this little place but I'm REALLY glad I went ahead with my booking. The room was small but VERY lush- new bathroom furnishings, microwave, fridge, lovely TV, great beds and awesome pillows! Really top-notch accommodations! The outside of the building is very deceptive and the parking lot can get confusing but I am incredibly […] glad I chose this BW! Read moreGenuine Hotels.com guest review
I was in Dallas on business for the first time. The desk staff was extremely helpful with finding me a reasonable taxi. The free breakfast was better than the big fancy downtown hotel was serving each morning for the conference I was attending. The mattress was perfect and 3 pillows on the bed just what I wanted. I couldn't think of anything to ask […] for. There were plenty of dining options within walking distance. Read moreGenuine Hotels.com guest review
"Excellent value and standard for price"
The rooms are relatively small, and, if you end up with rooms by Fitzhugh street, can be slightly loud at night. The beds are extremely soft, as are the pillows, which is a negative if you're like me and prefer a it of firmness. I stayed for a week and ate each evening at the diner next door. It's won multiple awards for its food, and you can see why […] when you visit. Servings aren't big (which is a relief) and often include fruit - effectively 2 courses on a plate - which makes it a massive winner. Only other weakness is that it's in a dead spot in terms of nightlife and not in the mast salubrious of neighborhoods. Read moreGenuine Hotels.com guest review
"Cramped and claustrophobic"
The compact building layout and parking is tightly sandwiched in a convenient location. The hotel's balance of positive and negative, combined with room availability, made proficient navigation of the limited hotel space tolerable. The hotel staff was pleasing and helpful - which was a nice plus in the cramped quarters. The close proximity to the concentrated, […] downtown, highway exchange system and traffic bustle was just a little too close. In this area, a few blocks further out makes a big difference in the ease, effort and confident control of mobility. Read moreGenuine Expedia guest review
"Very convenient location"
This is a nice motel. The room was clean and the location was very convenient to our State Fair of Texas destination. My only complaint is we received an unasked-for wake-up call at 5:30 am. Very good little restaurant right next door, too.Genuine Hotels.com guest review
"Very handy to downtown Dallas"
I had to make plans to spend an extra two nights in Dallas and this seemed like a handy spot. It was extremely convenient to all sorts of downtown destinations. It seems a bit noisy, right next to the freeway, but that also made it very handy. The little restaurant Buzz Brew is MUCH better than it might first appear. Staff was very pleasant and hel […] pful. Read moreGenuine Hotels.com guest review
"Nice hotel close to Fair Park"
The hotel was very clean and comfortable. The price was also good.Genuine Expedia guest review
"THE ROAD WARRIOR RETURNS TO DALLAS"
No surprises, as I am a regular guest at this place. except for one... I had to chase down the housekeeper to get another towel while at the pool as she totally ignored me after calling her several times (in her native Spanish), looked at me and kept on going. Finally, I motioned her to come over and she shook her head "no". Rather shocking for guest […] service, I thought. Also, the nightly rate has gone up quite a bit (I'm sure in no small part due to my MANY positive reviews) so I guess they better make sure that guests are still getting their money's worth. Read moreGenuine Hotels.com guest review
"Nothing special...but nothing bad..."
They allowed me to check in early as my room was ready, for $10 extra...I was happy to pay. The diner in the parking lot is fantastic!! The breakfast in the morning in the hotel lobby was surprisingly great for free...eggs, waffles, sausage, bagels etc. I would stay there again for sure!Genuine Hotels.com guest review
EXCELLENT diner just across from the Hotel office serving 24 hours a day; breakfast Unbelievably good.Genuine Hotels.com guest review
I have to admit, I was not expecting very much from this place......BUT I was totally impressed with this older, yet newly renovated hotel. The complementary breakfast was a hit with my teens as it was a FULL buffet. Clean and comfortable rooms at an affordable rate and the location was perfect!Genuine Hotels.com guest review
We were very pleased with our stay at the Best Western City Place Inn. The room appeared to be recently remodeled, new carpet, freshly painted walls, etc. Whether or not the room was remodeled, the room was so clean that it appeared that way. The location is easy to access from two major roads. The hotel crew were very friendly and went out of their […] way to help us. We left a charger for an iPhone in our room; the hotel manager called us to let us know and then sent it to our home. Read moreGenuine Hotels.com guest review
"This is a franchise/ TERRIBLE CUSTOMER SERVICE"
I used to live in Dallas, and like to travel back frequently to shop. We usually stay at the Doubletree, but there were booked for our stay. We decided to try something a little cheaper but closer to where we wanted to be. We thought we were getting a great deal! We checked in, and the room was nicer and cleaner than I thought it would be. In fact, […] our stay was fine... It was when we were driving home that things went bad. We noticed a $200 charge from Best Western to our bank account! When we called, the night desk attendant told us that we were being fined for smoking in our hotel room. We don't smoke!! We asked why on earth we were being accused of this, and the attendant did not have any answers. She told us we would need to call back to speak to Elizabeth, the Assistant General Manager. Apparently, Mike, the General Manager, has such poor English that he cannot deal with customer complaints (!!!!!). When my husband called the next day to try to find out what was going on, Elizabeth was VERY rude and hung up on him almost immediately. It wasn't until he called the corporate office that we were able to begin to resolve our issue. We were told that whomever entered our room to clean it noticed a "scent of smoke." Again, we are non-smokers! After MUCH back and forth we were told that the charge would be reversed. It hasn't been yet... Read moreGenuine Expedia guest review
The Staff was very helpful and polite, bed was always made and used towels and amenities replacedGenuine Expedia guest review
"Good location in Mid Town"
People are friendly. Location is good. Next to Buzz Brews which is a funky late night and early morning eatery and coffee shop.Genuine Hotels.com guest review
"Good for a quick overnight."
The hotel is older and a little out of date but was comfortable. Served a good breakfast and staff was friendly and accommodating as we needed to check in early.Genuine Expedia guest review
Nearby, the area was new. Go up one block and you had new condos on one side of the road and stores with heavy bars on the other. But I walked over a few blocks to a Thai restaurant and had no fears. And the food was great. My room was nice and an OK breakfast in the morning. I would stay again.Genuine Hotels.com guest review
It was to close to the freeway. To much noise. The lady at the desk was not friendly At all! She acted like she hated her job! Would never stay there again.Genuine Hotels.com guest review
"Loved this place!"
Great location. The room was clean and comfortable and everything worked. There was a mini fridge, microwave and coffee maker. The beds were comfortable. The breakfast was wonderful! The little restaurant next door was wonderful! I would stay again!Genuine Expedia guest review
"Clean hotel but busy neighborhood"
Staff was nice and had a restaurant semi attached. Hotel is located near many places to eat. I wasn't there long enough to "see the sites" and location was close to my seminar location.Genuine Expedia guest review
The staff was extremely friendly and helpful. We arrived in the early afternoon prior to check-in and the reception staff was helpful in finding us a room close to the pool and exercise room.Genuine Expedia guest review
"Great hotel, great location"
We checked in and were greeted by Leti. She's a sweetheart. We visited with her a few times during our stay. She was very helpful and friendly. We had no issues with the hotel. It was clean, well priced and the grounds were kept up nicely. We have no complaints. My husband loved the new equipment in the fitness room and used it every day. We will definately […] stay there again during our next stay in Dallas. It's just minutes from everything you could want, Target, Ross, and a million restaurants. Read moreGenuine Expedia guest review
They can't help being close to a busy highway. I guess they can't help having a 24-hour coffee and beer joint virtually on their property. But they could have done something about the outside party that keep me awake most of the night.Genuine Expedia guest review
"close to uptown hotel"
convenient cheap place to stay if you need to run some errands in uptown, not for staying more than 2 nightsGenuine Expedia guest review
As with all hotel/motels, noise was a slight problem...thin walls...Genuine Expedia guest review
"Very nice hotel!!! A+"
This is a very nice hotel and very clean. The only reason why I give this hotel a 4 is because I feel like the receptionist was a bit rude but I tried to look beyond that.Genuine Expedia guest review
This was a nice place to spend the night for a quick business trip. The breakfast was good! I would stay here again.Genuine Hotels.com guest review
The hotel was really clean and nice. I would definitely stay there again.Genuine Hotels.com guest review
Very clean. Nice shower and TV set. There is a restaurant next to the motel that is in the same parking lot. There is a little trouble parking but, as I said the motel was great and the restaurant is open nights and 24 hours on the weekend. This restaurant is one of the coolest ones I been too and the food was great. If the motel was a hotel it would […] have been a four star hotel. Read moreGenuine Hotels.com guest review
"Good hotel close to downtown area.,"
Clean room, nice staff, decent breakfast. The staff screwed up on our reservation (booked through Expedia for 3 nights) and locked us out of our room. They had to reactivate our room keys, and I had to sign another paper. I showed them our Expedia booking (which was attached to their check-in sheet) indicating a 3 night reservation. They apologized […] and were very nice about everything. Read moreGenuine Expedia guest review
Poor Service, Room not ready, keys were not activated properly, WiFi not workingGenuine Expedia guest review
I had a little difficulty locating the place because there were some road detours that my rental car GPS had difficulty routing me through. However, once we arrived, the room was clean and had very comfortable beds.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )