Good customer service, friendly hotel staff, and stay was good. Location was close to Western Michigan University and highway. Hotel was great for its price and services.Genuine Hotels.com guest review
Check in was easy. All hotel staff were friendly and helpful. Breakfast was very good with a wonderful choice of foods to eat and enjoy. Room was clean, warm, and very comfortable. Only issue was the fact that it snowed A LOT at night and parking areas were not plowed well even by 10:30am. Outside of that my stay was very enjoyable.Genuine Expedia guest review
My husband and I were very happy with our accomodations and their helpfulness was great as my husband left his shoes in the room and they helped to ship them back to us. Brittany at the front desk was most gracious and kind from our arrival to sending our shoes back.Genuine Hotels.com guest review
"Close to Western Michigan University"
The room was clean and comfortable. The breakfast was marginal but the price was right. It's very convenient for visiting your kids at WMU.Genuine Hotels.com guest review
"Ski trip stay"
Found a relatively inexpensive hotel near Bittersweet Ski and Timber Ridge and didn't expect much. However, the staff was helpful with an easy check-in and check out. The room was well lit (less common than you'd think) and very clean. Booked a Standard king room, but were switched to a Double Queen for no additional charge whoxhx wasn't an issue. Definitely […] recommend. Read moreGenuine Expedia guest review
Normally reliable, a water leak from the bathroom ceiling developed at 2 amGenuine Hotels.com guest review
"Quiet place, Convenient to stay at"
My wife and I recently stayed at the Baymont for the third time. This is a convenient and well priced hotel for a quick one night stay. Close to Kalamazoo and not too far from Grand Rapids. The rooms are always quiet and clean and the staff is very friendly. Breakfast could have had a little more selection but this was also in the middle of a week when […] there weren't too many people staying there. Overall I would stay here again. Read moreGenuine Hotels.com guest review
My overall stay was pleasing; except, there was deep snow and nothing was shelved. I had to get my car unstuck and I had to tread in snow almost to my calves.Genuine Expedia guest review
"Great Rooms, Great Breakfast"
Snow came through Michigan. We arrived late to the hotel and the lots had not been plowed. Hotel was very clean and the rooms were very clean. Hotel staff was very polite and very helpful. The free breakful (hot/cold) was delicious. Although we got downstairs late, staff made sure we were all taken care of.Genuine Hotels.com guest review
The staff was very friendly and helpful to a person with disabilities - unusually so!Genuine Expedia guest review
"Would get 5 for the price, if service was better"
Pleasant, nicely appointed room. Very clean, except for belongings left behind by previous guest. Light next to bed didn't work. Difficult to find desk clerk.Genuine Hotels.com guest review
"close to university"
the stay was perfect the front desk personnel were very friendly the staff kept room cleanGenuine Hotels.com guest review
"Baymont Kalamazoo was a good experience"
Nice hotel. Good serviceGenuine Hotels.com guest review
"Easy freeway access"
Right off US 131 - and dog friendly!!Genuine Expedia guest review
"Perfect for what we needed. Close to WMU."
Staff friendly. Room very clean. Overall hotel clean. Great stay and breakfast for the price.Genuine Expedia guest review
Excellent convenient location. Easy on and easy off. Right off 131 and two miles north of I 94 expressway.Genuine Expedia guest review
NOT MUCH ON YOUR BREAKFAST BUFFET, NO SPOONS AT 6:30AM? TV IN ROOM HAD BAD SOUND, ROOMS VERY SMALL.Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo I'm sorry about your inconvenience while you stayed at our hotel. I take complaints very serious and will address my staff with these issues. I hope that you addressed them with our staff before you left our hotel, as well. I hope you give us another chance in the future to prove this is not how our hotel is run on a regular basis. I would like to thank you for staying with us and reporting these issues, so we make sure we don't have the same problems again!
The hotel was clean and comfortable but the staff was not friendly. Less than a minute after walking into the hotel the woman working yelled at my friends and me to be quiet. It was not a warm welcoming.Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo I'am sorry to hear about your experience. I will certainly address this issue with my staff. One thing we do pride ourselves on is our outstanding customer service and I hope you will give us another chance to prove this is not how our hotel is usually run. Thank you for your comments and for staying with us. We hope to see you again in the future .
"Great Convenient Stay"
The accommodations offered at this Baymont Inn and Suites were very good. The team of receptionists (a trainer and a trainee) worked together to complete our checking in, and were able to direct us to a nice place to eat. The bed was comfortable; the room clean, and the bathroom typical of all motels. In all, it was a good place as we were en route […] to our final destination. Read moreGenuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo I'am very glad to hear about your pleasant stay with us at Baymont, Kalamazoo. I appreciate all the kind comments.We all work hard around here to ensure every guest is satisfied. We look forward to seeing you in the future.
"Nice hotel for the cost"
This hotel was a nice place to stay for the price we paid for our room. It was clean, the staff was friendly, and it was fairly comfortable.Genuine Expedia guest review
"Nice - Just what I was looking for."
I was traveling to town for a funeral. I was very pleased to find a decently priced, clean, pet friendly hotel. There was a nice area outside to walk the dog. The staff is helpful and courteous. I would definitely stay here again.Genuine Hotels.com guest review
"Comfort at a good price"
It was a welcome retreat while we were on the road. Would stay again. Nice breakfast.Genuine Hotels.com guest review
"Good for its age"
Room was small, but for its age the room and hotel was clean and comfortable. Will stay there again. The breakfast was sub-par, but you cant expect egg white omeletes with truffles at this priceGenuine Hotels.com guest review
"Very friendly staff."
Great staff, clean room, and very nice breakfast.Genuine Expedia guest review
Good quality, Britney gave me a free upgrade to a king bed, very nice!Genuine Hotels.com guest review
excellentGenuine Hotels.com guest review
"Amazing place to stay!"
Very clean and in such good condition, this hotel is definitely worth every penny spent! :)Genuine Hotels.com guest review
"Pleasant staff, but worse management"
To my knowledge, this hotel's management staff changed hands earlier this year (around April), and it's become very clear that a number of their qualities have dropped since that time. A consistent problem travelers have noted was weak water pressure in their showers, and the experience was no different for my fiance and myself. When we asked the front […] desk to look into it, they assured us they would have someone sent out that weekend - when we returned, the shower was still underpressured, and there was feces left in our toilet as though someone took a dump while there to work, and then simply left. The staff themselves were pleasant, but it was concerning to see the same coughing/sneezing woman working the breakfast bar every morning, the food from which was not stellar to begin with. The rooms themselves were very nice, and always looked stellar when we returned for the afternoon after letting housekeeping clean it. As said before, the staff themselves were also very nice and had pleasant attitudes. Overall, it was not a horrible experience, but certainly was much less enjoyable and less impressive than when I visited it in March of this same year. Back then, the quality I experienced was well deserved for the price I paid; if I can expect to deal with what I wrote here for the next time I visit the area, I would rather spend the money at the nearby Red Roof and get the same 'basic' necessities for cheaper instead of paying for weak showers and forgettable food. Read moreGenuine Expedia guest review
"close to university"
very nice hotel very helpful staff enjoyed stayGenuine Hotels.com guest review
"Home Coming Weekend."
Beds were comfy, convenient location to University and restaurants.Genuine Expedia guest review
"Good - Not Perfect"
The hotel is right off Stadium Blvd and provides great access to Western Mich. Univ. The room was clean and comfortable. The price was reasonable. The breakfast was marginal. There's not enough room to serve the guests comfortably and it was difficult for the server to keep everything hot and available. Never the less, the room was a decent value for […] the money. Read moreGenuine Hotels.com guest review
nice hotel with east access downtown Kalamazoo and area attractions. Close to freeway without the noise. I had an 8 day stay with a homey atmosphere.Genuine Expedia guest review
"Clean & comfortable"
Room was clean & even more importantly, quiet. Close to Highway 131 so it was easy to travel to Kalamazoo downtown & university area.Genuine Hotels.com guest review
"Great for price"
Clean decent breakfast (BAD COFFEE) but only 10-15 minutes from downtown Kalamazoo and surrounding things to do! 5 minutes from Starbucks 7 from bigsby coffee and Sophia's pancakes- definitely check out gallaghers pub and grub while u are there delicious!Genuine Hotels.com guest review
Excellent hotel. Always clean and very friendly staff.Genuine Hotels.com guest review
"Easy access to Western Michigan University"
Staff very nice. Room was clean. Only complaints was the toilet ran every four minutes for 3 seconds and the water pressure was weak.Genuine Expedia guest review
"One night not bad!"
Just an overnight stay but went well! Close to restaurants and a couple of good sports bars. I would definitely recommend this hotel for short stays!Genuine Hotels.com guest review
"It is what you expect for the price."
I purchased this brief stay based on the reviews and the price. I knew what to expect so there are no real complaints. However, for about $100.00 more I could have stayed at the Holiday Inn and had a much better experience. For the price, and the cleanliness and I would have spent a little more. Though not totally bad it wasn't totally great.Genuine Hotels.com guest review
"Worth the money"
My husband and I decided to take our kids on a weekend trip and we ended up staying at this hotel. We were focused on keeping our budget intact but still enjoying ourselves. We opted for the king suite with jaccuzzi, which our daughter loved playing in while we were in the room. The room was nice and clean. The bed was nice and comfortable. We couldn't […] ask for much more considering how little we paid for the room. Our only complaint revolved around breakfast. It looked like we were the only guests under 60, and we felt like we were stared down when we walked to the breakfast buffet. We didn't stay to eat. An hour into breakfast service there was a line of guests waiting to warm their plates in the microwave after dishing up. The attendant watched the line and occasionally refilled napkins, etc. but did nothing about the cold food. I tried some orange juice, but it only tasted like citrus water. Luckily we were close to several restaurants that served breakfast for next to nothing, so we still managed to stay under budget. Read moreGenuine Hotels.com guest review
"stay stay during steet rod nationals"
was satisfied with your hotel and would use it againGenuine Hotels.com guest review
"Very nice hotel. Very close to our destination."
We enjoyed our stay at this hotel and it was very clean and staff was very nice. Thanks.Genuine Expedia guest review
The hotel staff was courteous, helpful, and friendly. The chair in the room was soiled/stained and unappealing to sit in. Otherwise the room was clean and comfortable.Genuine Hotels.com guest review
"What we needed"
We checked in early to get ready for a wedding. The desk checked to make sure that a room was available. Thee was a little hiccup with the room number but was quickly straightened out. Room was OK. One thing to note. We had 5 in our party. When I checked the clerk told me that a roll away could not be used due to fire laws. This wasn't a problem as […] we had a air mattress but would have been a problem had are been expecting to use a roll away bed. Breakfast was good with several different hot food choices. Read moreGenuine Expedia guest review
"Last minute stay"
Considering we couldn't find a hotel anywhere, the Baymont worked out good for us. Nice quite and pretty clean room. It was worth the money paid.Genuine Hotels.com guest review
"Not great, but not terrible either."
Very old hotel. Staff was friendly. Beds were comfortable but pillows were not. AC unit in room made no noise whatsoever so it couldn't drown out the noise of other loud guests. The pipes also make a VERY loud at about 6 in the morning, every morning. Thought there were rats or raccoons in the walls, but it turned out to be a plumbing issue.Genuine Expedia guest review
This is a nice hotel (where I have stayed before) in a convenient location. HOWEVER, if they assign you to a handicapped accessible room without a bathtub (only a shower), tell them you must have a room with a tub. (Assuming you do not use a wheelchair.) When using the shower, which is not well designed, water covers the entire bathroom floor. I ended […] up using a spare towel every morning to dry the floor so that I could use the toilet without getting my feet wet. In the grand scheme of things, this is admittedly small -- but it was definitely a nuisance. Read moreGenuine Hotels.com guest review
"Comfortable, clean and close to Western"
We had a king w/Jacuzzi.....exceptionally nice and very comfortable bed. It was like a small suite with nice furniture, large sink and make-up area with tons of granite countertop to puts meds, cosmetics, etc. on. Didn't use Jacuzzi but the shower was very good and toilertries were good quality. Good breakfast selection with eggs, waffles, cereal, yogurt, […] etc. Friendly staff too. Read moreGenuine Hotels.com guest review
"Dirty and disappointing"
Room was prrtty clean and comfortable but everything else was rough. Back door to parking lot didnt work so it was constantly propped open with a rock for staff to frequently gather as a group and smoke. When they didnt need to smoke the card lock didnt work so we would have to walk around to the front with our luggage. Staff then acted as if they didnt […] know the door didnt work. Floors were dirty, elevator was questionable and the parking lot and grounds looked terrible. Housekeeping did a great job with our room though. Read moreGenuine Expedia guest review
"Good stay for the price"
We had a good stay overall. I felt the receptionist was clueless which frustrated me upon arrival. The hotel lost power due to a storm and blew it off like it was no big deal. I would have appreciated a sorry for any inconvenience from a staff member.Genuine Hotels.com guest review
For a short weekend getaway this was a great couples suite. The room was nice. The only knock was they need to clean the ceiling fans. Ours had dust all over it.Genuine Hotels.com guest review
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