All hotels in Kalamazoo, Michigan, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2203 S 11th St, Kalamazoo, MI, 49009, United States of America, ‏‎866-538-6206
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.8 / 5Good

Score breakdown (from 359 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.9
  • Comfort
    3.9
  • Condition
    3.7
  • Neighborhood
    3.9
3.0 / 5Good
"Nice Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The staff was very nice and cordial and friendly. The hotel was clean, but dated--some rough areas in maintenance. Worth the price
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for letting us know how we are doing. We try our best to make each guest stay a pleasant experience. We rely on our guest to tell us how we can improve and be the best. Pls come see us again. You will be pleased with the upcoming renovations. We appreciate your business and we look forward to welcoming you back.
1 night family trip Dec 15, 2014
A Traveler
US
4.0 / 5Excellent
"Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very Nice! I was pleasantly surprised and it was very economical.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review. The Baymont Inn East Kalamazoo is looking forward to your return visit. We are glad your stay is wonderful. We appreciate the feedback, we try our best to make sure each stay is pleasant.
1 night family trip Dec 13, 2014
Paul
US
4.0 / 5Excellent
"Nice hotel experience."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The first time at a Baymont. It was nice. Hotel staff very pleasant. Only problem was trying to check out. We were in a hurry, had to pick up kid that was graduating. Found staff but had to tell her the room number and leave.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for the review. The Baymont Inn & staff is looking forward to welcoming you back. We strive to make each guest stay a pleasant experience. Thank you for letting us know how we are doing.
Other trip Dec 15, 2014
Teresa
US
5.0 / 5Outstanding
"Very pleased"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I only spent one night. I left at 5:30 am so I was not able to use the free breakfast option. Room had more than I needed for my brief stay. The location is very quiet and little traffic but easy access to the highway. As a single woman traveling alone, I would stay at this Baymont Inn again.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you very much for your review. We are glad your stay was wonderful. The Baymont Inn & Suites East Kalamazoo values our guest and we work very hard to exceed guest expectations. We look forward to welcoming you back.
1 night trip Dec 11, 2014
A Traveler
US
4.0 / 5Excellent
"Nice, inexpensive hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I enjoyed my stay, the room was tidy and clean. The desk staff were accommodating of my request for another night last minute. They even matched the expedia price on the spot. It's location was a bit far from where I was going, but worth the short drive. Overall I'll likely stay again.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed our hotel! Thank you the kind review! We work hard around here to ensure everyone has a positive experience!! We look forward to providing the same service next time you're in town!
Other trip Dec 11, 2014
Brandon
US
4.0 / 5Excellent
"Great Value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The location was handy and the facilities were comparable to a much more expensive hotel. I'll stay there again.
Genuine Expedia guest review
Other trip Dec 9, 2014
Mike
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Nice staff, room clean, excellent service. The only down side is room organization, it's a little weird.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for letting us know how your stay was, we are glad you enjoyed our hotel. I will take your comments into consideration regarding the organization. We hope to see you again soon!
Other trip Dec 8, 2014
A Traveler
US
3.0 / 5Good
"convenient"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
was hoping to get breakfast but was not ready when i had to leave. the front desk staff were very friendly. Hotel was easy to get too. 5 miles from downtown and close to WMU.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay and our staff!!! We work hard around here to make sure everyone is happy! We look forward to providing the same great service in the future!!
1 night business trip Dec 5, 2014
robin
US
4.0 / 5Excellent
"Better than expected"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed 3 days, would stay again. Desk service was a bit uppity prior to check-in ~8pm 01Dec when I simply asked to see the room 1st (to check the condition/smell of the room and heater). After that all staff was very friendly and helpful. Convenience was good (right off highway) without noise (south side of building 1st floor near breakfast room). Room was modern and in good maintenance EXCEPT carpets needed cleaning as something black would wash off our feet as soon as we stepped into the shower (mentioned at desk at check-out). Breakfast was above average and was kept stocked relatively well. Avoid the 'scrambled eggs' as I have no idea what critter they came from, and I don't turn down much food. Again, would stay again.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you so much for allowing us to be your home away from home!! We are glad you enjoyed your stay! I'm happy to tell you that we are no longer serving scrambled eggs as part of our breakfast! Hopefully the next time you stay with us you will approve of our breakfast options!!! Once again, thank you for staying with us, we look forward to seeing you again!!
3 night romance trip Dec 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent & Dependable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Have had guests stay here several times and always a nice room at a fair price.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your loyal business, we look forward to seeing you again!
3 night family trip Nov 27, 2014
A Traveler
US
4.0 / 5Excellent
"nice hotel close to downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
good for start week After stay this hotel I like quite place
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review! We are glad you enjoyed our hotel!! We look forward to seeing you again!!
Other trip Dec 2, 2014
A Traveler
US
4.0 / 5Excellent
"Perfect for a quick overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Just stayed overnight for a WMU football game. Hotel was clean, staff was friendly. Breakfast was typical of other hotels in the area. Staff kept everything filled and the breakfast area clean. Rooms were adequate.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay with us! We look forward to seeing you in the future and providing the same great service!!
Other trip Dec 2, 2014
Laurabell
US
4.0 / 5Excellent
"Nice & Clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice clean place to stay
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review! We are glad you enjoyed your stay!
1 night romance trip Nov 29, 2014
Sue
US
4.0 / 5Excellent
"Everything I need at a bargain price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean, quiet room, fast Internet. I came here to work in solitude on a telecommuting project, and the Baymont had everything I needed. Great location for me, halfway between home and my extended family, which makes it handy for holiday trips.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad that we could provide everything you needed during your trip to Kalamazoo. We look forward to providing the same great service in the future! Thank you for letting us know how your stay was and for allowing us to be your home away from home!!
Other trip Nov 28, 2014
Scott
US
4.0 / 5Excellent
"Business trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Just fine.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for staying with us, we hope to see you again soon.
1 night business trip Nov 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was friendly and room was really clean. I did think it was weird you could hear other guests in the rooms as you walked through the hallway. But overall my stay was nice and peaceful.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay. We hope to see you again, soon!!
1 night trip Nov 22, 2014
Holly
US
4.0 / 5Excellent
"nice staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was nice, room clean , affordable price. nice breakfast, staff was friendly. would stay here again.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review. We are glad you enjoyed our hotel. We look forward to seeing you in the future!
1 night business trip Nov 21, 2014
NAncy
US
5.0 / 5Outstanding
"Very clean, nice hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Arrived late but we had a warm welcome. Very clean, nice staff.
Genuine Expedia guest review
Other trip Nov 20, 2014
Ruth
US
2.0 / 5Fair
"Slightly below average"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The room was in need of maintenace beginning with the bathroom door knob falling off.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for letting us know how your stay was. I hope you informed our desk staff of the issue before checking out so we could take care of it! Thank you for letting us know! I hope you will give us another chance!
1 night family trip Nov 13, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
The desk staff was friendly. The bed was comfortable, but we questioned the overall cleanliness of the room, especially when we found an empty Gatorade bottle under the bed.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
I apologize for the Gatorade bottle under the bed. I will address the issue with my housekeeping staff to ensure it doesn't happen again. I appreciate you letting us know. We are also glad you enjoyed the other aspects of your stay. We hope to see you again!!
1 night trip Oct 5, 2014
A Traveler
US
1.0 / 5Poor
"Raining inside the room"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Woke by a steady stream of water leaking from the ceiling. Had to pack up and move to another room. Staff said this happens when it rains outside. Not even a sorry from the staff. Go elsewhere!
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
I would like to apologize for the inconvenience you experienced during your stay with us. We are in the process of getting our roof repaired so we do not have any more issues when it rains. I'm sorry you had to experience that. This is not how we normally run our business and I hope you will give us another chance to prove ourselves and see our improvements. Again, sorry and we hope you will give us another chance. Thank you!
Other trip Oct 4, 2014
Jim
US
2.0 / 5Fair
"Ok for one night..."
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
I was in Kalamazoo for a friend's wedding and am thankful I was only in the hotel for one night. My first thought when I walked into the room is that it hadn't been updated in a while. There was a little bit of peeling wallpaper. I also noticed before I lay head down that there was a large stain on one of the pillow cases. That's just gross. But the service was very pleasant and the breakfast in the morning was good.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
I would like to apologize that you did not enjoy your stay with us. I do appreciate letting us know where we fall short so we can fix those issues.I hope you will give us another chance to prove that is not how we normally run our business. Thank you for staying with us and for the feedback.
2 night trip Sep 26, 2014
A Traveler
US
4.0 / 5Excellent
"Still a Good Place to Stay!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We've used this hotel several times over the years for our children that have / are going to WMU. Short of the inattentive desk persons both at check-in and check-out, I would recommend this hotel. The beds are comfortable, but the pillows feel like lumps of foam inside a casing. If they could upgrade these, this place would be a five on my scale.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay. I will address the inattentive issue with my front desk staff. Funny you mention upgrading pillow, we are in the process of switching them out now. We hope to see you again soon!
1 night trip Sep 19, 2014
rshaffer64
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
it was great. Close to western michigan university,nice, clean rooms
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review, we are glad you enjoyed your stay! We hope to see you again in the future!
1 night trip Sep 20, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The refrigerator never got cold. The website stated check-in at 1:00pm. Got there at 1:00pm and couldn't check-in, rooms weren't ready for another 1/2 or more. However, the staff was friendly and pleasant.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
I would like to apologize for the inconvenience of your stay. Our check in time is at 3:00 as posted on our website and in our hotel, so I apologize you were misinformed. I will contact Expedia to get that changed! I am glad you enjoyed our staff, we all work hard around here to make sure we accommodate everyone the best we can! We hope to see you again in the future!
1 night trip with friends Sep 13, 2014
A Traveler
US
4.0 / 5Excellent
"Visiting Family"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
This was a pretty nice hotel. The only problem that we had was when I turn the heater on in my room, it smelled like it was on fire. I quickly turned it off. Other than that, we were satisfied.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay! Sorry about the heater issues. Sometimes they can smell a little funny if they haven't been turned on in awhile! Thank you for staying with us and we hope to see you again soon!
3 night trip Sep 12, 2014
Tyra
US
4.0 / 5Excellent
"great place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Clean,and friendly.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay! We hope to see you again soon!
1 night business trip Sep 10, 2014
Calvin
US
5.0 / 5Outstanding
"I'll stay again"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotels.com gave a good price for a hot tub room...it was clean, big, and comfortable !
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay, Thank you for your business. We look forward to seeing you again soon!
1 night trip Sep 5, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
It was clean and nice we werent in the room much. Breakfast was good
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your rating
1 night family trip Aug 25, 2014
matt
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
We were there for a nearby festival and stayed one night. I would have no problem in coming back to this hotel.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We look forward to seeing you again in the future! Thank you for choosing us as your home away from home!!
1 night business trip Aug 22, 2014
Hugh
US
5.0 / 5Outstanding
"Very nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was clean and we had no issues with sound from neighbors. The water temperature in the showers were very good, but the water pressure could be improved a little. The breakfast was quite nice as well. Great place to stay and a great price as well.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay with us here at Baymont Inn Kalamazoo west. Thank you for the suggestions. We look forward to seeing you again!!!
2 night family trip Aug 7, 2014
DJ Scott
US
4.0 / 5Excellent
"Nice hotel close to stores & restaurants"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The room was nice and overall it was quiet and we were not disturbed. I felt it was a little pricey for a hotel without a pool. The continental breakfast was good but I found it odd that they allow their cleaning staff to take their break there and help themselves to food that was put out for the guests.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad that you enjoyed your room and got a good nights rest with no disturbances! I also wish we had a pool!! I will talk to my staff about the breakfast because it is for the guest and I was no aware they were doing that, so thank you! We hope to see you again in the future!
Other trip Aug 5, 2014
Dan
US
4.0 / 5Excellent
"Good Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This Baymont was very comfortable. Slept well.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay, we hope to see you again in the future!
1 night trip Jul 18, 2014
Kris
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Typical baymont. nice staff. did not come to clean until 5:00 p.m.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay. Sometimes Housekeeping does have a late day, sorry if it caused any inconvenience. We hope to see you again soon!
2 night trip Jul 24, 2014
bjn
US
4.0 / 5Excellent
"Was not baby friendly"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was ok for the price. What really bugged me was that Hotels.com said they had cribs and they didn't. They also did not have any highchairs at the breakfast. It's like they had never heard of children before. Also, the room had a smell to it. It was ok but I most likely will not book this place again.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
I'am sorry for the trouble you had during your stay. While we do have cribs they may have been being used. They are on a first come first serve basis. I do appreciate the suggestions and will look into how we can accommodate the younger guest better. I hope you will give us another chance! Thank you for choosing our hotel!
2 night trip Jul 18, 2014
Erica
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean, great staff, easy access. Rooms had everything including a refrigerator. I would recommend it!
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your kind review. We are glad you enjoyed your stay and look forward to giving you the same great service in the future!
Other trip Jul 21, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
We liked the location of the hotel as we used it as a hub to travel to a number of west Michigan cities and Chicago. The included breakfast and free WIFI were a plus. For what we paid, though, we could have stayed in a newer or more maintained hotel.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review of our property! We hope you will stay with us again!
2 night trip Jul 4, 2014
Ramzi I.
US
2.0 / 5Fair
"Good for the price, but could be cleaner"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Our stay was fine, but as we were leaving and checking the room we found evidence of things that should have been cleaned better. I'm glad I didn't know until I left... Please make sure next time you check your room as you enter and have the maid service come again if necessary.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for taking the time to let us know how your stay was. I will definitely bring this review to the attention of my housekeeping staff. We appreciate all feedback and comments that can help us improve our establishment. We hope to see you again!!
1 night trip Jun 15, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to Western Michigan University"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I believe this is a nice hotel to stay in. I like that is is close to WMU and downtown Kalamazoo, so you aren't far away from going anywhere. The staff was pleasant and the complementary breakfast that was included in my stay was pretty good. I'd stay there again.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for taking the time to let us know how your stay was. We are glad you enjoyed our hotel. We hope to see you again soon!
Other trip Jun 21, 2014
Bill
US
4.0 / 5Excellent
"comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice stay overall.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are glad you enjoyed your stay. We hope to see you again soon!
1 night trip Jun 15, 2014
Brian
US
4.0 / 5Excellent
"It was close to activity we attended."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
We' were there just one night,desk clerk was very helpful as we had to cancel the second night we had reserved. We have stayed at Baymont in Kalamazoo over 6 times. We had a comfortable night however the rooms and lobby could use a facelift. The breakfast was good, a nice way to start back on the interstate.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review. We are glad you enjoyed your stay! We hope to see you again soon!
2 night trip Jun 5, 2014
A Traveler
US
3.0 / 5Good
"Expected better"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Disappointed with breakfast. It was very limited. Other than than we got what we paid for which at least was a good nights sleep. Great family restaurant and Tim Hortons next door which made the stay all the better.
Genuine Hotels.com guest review
1 night family trip Jun 4, 2014
Gramps
US
4.0 / 5Excellent
"Convenient location for business or leisure"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Check in was smooth, our request for a quieter area of the hotel was accommodated. The room was clean and in good repair. Linens were well stocked and clean. The bed was great. The room was right across from the elevator, but even this was quiet and not intrusive. Staff were friendly and helpful. Hot water was readily available, and water pressure was great, even during higher demand times. Facility was clean and well kempt. Nice décor.
Genuine Expedia guest review
Other trip Jun 3, 2014
A Traveler
US
3.0 / 5Good
"Getting run down"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel has really gone down hill over the years. The lock didnt even work right to our room. Wont be staying here again
Genuine Expedia guest review
Other trip Jun 3, 2014
Mrs Smith
US
5.0 / 5Outstanding
"location, location, location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
great location, clean and comfortable room--great breakfast too
Genuine Hotels.com guest review
2 night trip May 23, 2014
PJ
US
4.0 / 5Excellent
"Very pleased"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We only needed a clean, reasonably priced place for the night while we visited Kalamazoo. This hotel met our needs perfectly. The staff was pleasant, hotel well maintained, rooms very clean and comfortable. The only downside was the eggs and sausage at the breakfast weren't too good. The rest of the breakfast was, however. Would definitely stay here again.
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
We are happy you enjoyed your stay with us!!! We look forward to giving you the same service in the future!! Thank you!!
1 night trip May 16, 2014
Renee
US
3.0 / 5Good
"It was okay"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Location is great but the facility is a little "tired.". My toilet stopped flushing in the middle of the night and the ceiling fan didn't work. Would not recommend.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for the review on your stay. I take all reviews seriously and believe they are a vital part to run our hotel efficiently in the future. I hope you give us another chance to prove this is not how we operate on a daily basis.
Other trip May 19, 2014
Betsy
US
2.0 / 5Fair
"This place needs new management"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The rugs were being torn up and replaced, leaving the smell of noxious glue fumes, bed linens were not changed, the chairs and bed covers were filthy, and they never cleaned properly, leaving hair in the tub or not leaving towels. The breakfast was adequate, but the person replenishing it was always in everyone's way. There was one very nice and bright girl behind the desk, but the rest seemed to be there to earn their minimum wage. There were construction vehicles in the parking lot, blocking everything and making it difficult for the shuttles to get by, and they were inconvenient in every way, and this during the biggest convention of the year. Not the brightest bulb in the box.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for the review. I'm sorry about the troubles you had during your stay. We never want to inconvenience anyone, but unfortunately renovations are needed from time to time. I will address the issues you listed with our housekeeping staff to ensure it does not continue to happen. We did have a utility crew staying with us for awhile, they have since checked out, we hope you understand that while we try to accommodate all guest and it was a busy weekend, they needed someone where to stay while in Kalamazoo as well. I hope you can give us another chance in the future. Thank you!
Other trip May 12, 2014
A Traveler
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Working on the hotel . . . would recommend! Great for the price. Good B'fast!
Genuine Hotels.com guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for noticing all our hard work! :) We appreciate the kind review and your business. We hope to see you again soon!
2 night business trip May 5, 2014
A Traveler
US
3.0 / 5Good
"Just ok."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Expensive for the area and amenities. Not enough parking, room was standard.
Genuine Expedia guest review
Response by Baymont Inn and Suites Kalamazoo
Thank you for your review, we hope to see you again!
Other trip May 5, 2014
A Traveler
US
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