Man at front desk was in a foul mood, they messed up my reservations, and the hotel is VERY outdated. On a good note...free breakfast was GREAT!Genuine Hotels.com guest review
"A step back in time"
This property is right out of the '70s. It is clean but doesn't seem to have been redecorated, ever. The decor is clean but dated and carpeting is faded. The fixtures are basic without an ounce of style. They still use actual room keys too! The TV was a CRT (as opposed to flat screen) but the WiFi was strong. Outlets were scarce. The room was decently […] sized but the furnishings basic. The sliding glass door went out to a public patio. It had two locks and a bar in the slide track but it did not feel very secure. The included breakfast was limited or $3 off for a la carte orders off the menu. I ended up paying $3 for a glass of OJ and a side of country fried potatoes. If all you care about is clean and cheap, this place provided that. I doubt I will return here though. Read moreGenuine Hotels.com guest review
Got a great deal on hotels.com on this good hotel, I didn't get the chance to go to the pool but the fountain was cool! The tv sucked but I was busy with working I didn't have much time to watch it.Genuine Hotels.com guest review
"Nice facility and great customer service"
Nice clean rooms with all the needed amenities. Fan in the bathroom was out of order, otherwise, everything else was spot on.Genuine Hotels.com guest review
Really nice staff...Average hotel. Clean, comfortable enough-for the price it was fine.Genuine Hotels.com guest review
It is old fashioned , but the room is big ! very spacious and clean! It is quiet, nice environment. And the staffs are very nice. I ordered room service at night, and enjoyed the lovely free breakfast in the morning! Good price, good service.Genuine Hotels.com guest review
"Just outside downtown"
Old building, smelled smoke. No escalator. Bit pricey for the level of comfort...as good as any other motel.Genuine Hotels.com guest review
Price was excellent, near all shopping we came for and easy to get to other areas. Restaurant was excellent, very retro. Bed was really comfortable. Room was only for sleeping, but very clean. Bathroom was huge. Our room was facing a green belt and very quiet for a hotel on a busy street. Hotel is seemingly quite old and not elegant but we were not […] looking for a home away from home. Read moreGenuine Hotels.com guest review
"Goods and bads"
Goods: Cigar room was cool, especially for theBreakfastl. Good selection of decent cigars. Servers in the restaurants and the cigar room did an excellent job. The room was clean, the hotel was maintained. Breakfast selection was Good. Bads: The water pressure works great, if its at it coldest, switch to warm and youre hugging the wall to rinse your […] hair. The ceiling tiles were for offices, and the blankets gave me hives, could be the soap, unsure. Read moreGenuine Hotels.com guest review
"Work stay in Portland"
I enjoyed the location and amenities during my stay. I inquired about weekly rates for future use and after two requests on rates, I am still waiting to hear back....Genuine Hotels.com guest review
IT WAS VERY NICE WOULD STAY AGAINGenuine Hotels.com guest review
First room we had was nice, but we were booted because a large party came in. We were "upgraded" to a large suite, but it obviously is rarely used as not well stocked. Seems like if there is a full kitchen it should have at least minimal kitchen items. Staff at the desk were nice and accommodating. Free breakfast not much to rave about. Not the best […] location for handicapped as located on slopes so either stairs or hills to get to rooms. Very good value for the money. Read moreGenuine Hotels.com guest review
Rooms are ok. Staff was also ok. Hotel lobby/bar/restaurant are very good. Location is also very good.Genuine Hotels.com guest review
For the price I paid it was a fir deal at the most.Genuine Hotels.com guest review
We really like the Shilo inn near PDX, but when we were looking for rooms for the weekend they were booked. We decided to give this one a shot the price was great! You drive by two strip clubs getting to it and trying to find parking was horrible. The hotel is made up of 4 seperate buildings. Traveling with a 3 year old and 3 month old made this little […] inconvenience and big one. We had to park quite aways from our building and then walk with luggage baby carrier and tired three year old through a court yard alley, then find our building and our room. To add to the confusion if you enter the building on one end you go down to get to the second floor and if you enter on other side you go up to get to it. Room was decent, had large patio and access to pool. Room would be great in summer time. Layout- bad Room- decent Price-great Stay again- no Read moreGenuine Hotels.com guest review
"affordable & super close to ohsu"
Hotel is outdated( theme carpet,walls-pool closed 4 winter,hottub (jets did not work,cont breakfast variety limited.) Affordable. Close to eating,shopping,ohsu hospital (for medical appts) pretty waterfall type pond setting. quiet back room near waterfalls is where we stayed. Parking is limited for larger vehicles. But great for a small family or business […] person. Staff was friendly. Room was clean. Old style t.v. no dvd players just on demand movies. Shower+tub worked fine. Beds were comfy. Feather pillows. Only wish next time i had a lower floor room fue to travel up stairs with a baby and after medical appt that was a little difficult. However over all rate is 3.5 + out of 5 stars. Read moreGenuine Hotels.com guest review
"Maid service poor cleaning, other staff good"
Bed had hair...sheets not changed before check in. No towels in bathroom. Hotel could be nice with renovation and better maid service. Bar and restaurant good. Staff friendly.Genuine Hotels.com guest review
"Great mid price hotel"
Impressed. Affordable excellence is a good description.Genuine Hotels.com guest review
"Service good but cleanliness is lacking"
Very disappointed in cleanliness... 1st room had hair inside sheets on one of the beds (hadn't been changed)... toliet seat had chips in it... 2nd room had no towels. this could be a nice hotel if remodeling was done but in the mean time, better care from the cleaning service is warranted. The breakfast/restaurant was good and the desk staff very friendly... […] but I will not choose to stay here again because of not feeling sanitary! Read moreGenuine Hotels.com guest review
"Decent Hotel for the Price"
The hotel was quality when it was built but now is a bit dated. For the most part it felt clean and cozy. Everything worked in the room. This would have been a higher rating, except that the staff was and service were not very good. The check-in clerk was fine. The checkout clerk was surly/grouchy. The included breakfast (which was good, hot and plentiful) […] was in the lobby restaurant but started 10 minutes late. We called for a baby crib, were asked to hold, and waited about 2 minutes, after which we hung up because the wait was so long. We were never called back. The baby slept on the bed between my wife an me. Overall, hotel was decent, the people were average to below average. Read moreGenuine Hotels.com guest review
"Excellent customer service"
We loved the beauty and ambience of this Shilo Inn. The staff all gave incredible customer service. The complimentary breakfast was hot and served in the restaurant on site. The quality of the food was outstanding. We would stay here again in a heartbeat!Genuine Hotels.com guest review
"Not so great"
I had to check out early due to illness and canceled trip. The man who checked me out gave me a lot of grief about it and had to look up how to check someone out! Clean room but badly in need of an update.Genuine Hotels.com guest review
We were really pleased with this hotel. Very good staff, complimentary drink, real sit down breakfast with stay, convenient, fountains in courtyard.. The lobby is updated some but the rooms are a bit funky (walls are a bit thin) but everything worked and it was clean. It was a great price.Genuine Hotels.com guest review
"Nice and affordable."
Short drive from downtown Portland and not expensive. Room was clean, but had a typical hotel room smell. The bar and restaurant were nice as well.Genuine Hotels.com guest review
The people at this place really exude customer service and warmth and make up for the hotel that, although kept very clean and comfortable, is much older and has seen better days. If you don't mind being on New and used car row, this hotel is perfect.Genuine Hotels.com guest review
"Great older Inn"
The breakfast was amazing every morning. They had room service that was always very friendly. It is an older hotel that is a little dated, but if you don't mind that it is an excellent hotel.Genuine Hotels.com guest review
quiet and clean.Genuine Hotels.com guest review
The hotel seemed a bit dated but was very comfortable and staff was all super friendly and helpfull. The food is outstanding and overall I would recommend this place to everyoneGenuine Hotels.com guest review
"X-mas stay at Shilo Inn - Beaverton"
Excellent room for a very reasonable rate.Genuine Hotels.com guest review
The only downside of the visit to the Shilo was the restaurant was cold due to the abnormally cold temps in Portland. The staff, food and rooms were excellent. I would stay again.Genuine Hotels.com guest review
"Great Price/Great Service"
Had a pleasant stay at this hotel and I compliment the perfect service during my stay, particularly Crystal at the front desk. There was a mix-up with my reservation but Crystal was extremely helpful and straightened everything out. The service at the bar was also great and not to mention the breakfast was perfect and free! Thank you, Mario.Genuine Hotels.com guest review
"Comfortable stay, minimal frills"
If you just need a reasonably priced room for a few nights, this is a great deal. The room was nothing fancy, but it was clean and quieter than the Sheraton i stayed in the week prior. The heater had a fan option that provided fantastic white noise to help me sleep.The breakfast the next morning was a great deal as well.My only complaint was the comforter […] (old, dated) was extremely scratchy, but since I didn't really need it, I didn't see it as a problem. The pillows, sheets, and in-between blanket were comfortable. Read moreGenuine Hotels.com guest review
"Love the landscaping and feel, but diff. to find"
Great hotel for hiding away a night!Genuine Hotels.com guest review
"A great value"
The hotel was easy to get to. Plenty of parking near the doors.It was quiet and clean. They had a nice family resturant and seperate sports bar-lounge.I asked for a fridge and a microwave and a lazy boy style chair and I got it all no extra charge. Shopping and other resturants were close by.The price per night was much much less than any other hotels […] and motels around. I was lucky I found this place. Read moreGenuine Hotels.com guest review
Excellent, and close to Mini of Portland. Our Dealership. Wonderful Dining, room, and waiters are excellent. Also great food, and good selection on the menu. Will stay here when we are in Portland.Genuine Hotels.com guest review
Everything is old and broken, the tv won't stay on a channel. The toilet and shower leaked. The ac unit is loud and can't decide between heat or a/c to keep the room comfortable. There was a huge gap under the door that would let light, sound and a breeze in from the hallways. On the positive side, the room was somewhat clean (the bed anyway), staff […] was friendly and the lobby is beautiful. However I'd choose to spend my money elsewhere, it was not an enjoyable night. Read moreGenuine Hotels.com guest review
i always enjoy these facilities. the outdoor hot tub is always on and working. the only problem was a broken shower. the room had a walk in shower but the handheld shower head had to be held, the mount was broken. a one handed shower. this hotel has the best free breakfast in the business and the free drink coupon in the lounge was a nice touch. I love […] this place. Read moreGenuine Hotels.com guest review
"Nice Little Motel, Not Too Spendy"
This place was really nice compared to a lot of places we have stayed for a similar price, I would definitely stay here again. Beds were really comfy and the bathroom was HUGE! Wish they had an elevator, because my husband is disabled, but they gave a first level room and it was a non-issue at this time.Genuine Expedia guest review
"worst customer service ever!!!!"
The lady at the front desk argued with me about the price of the motel room for the upgrade (whatever you do make sure you get the renovated building), and explained to me that the last 2 reps I had spoke with were incorrect about the $10 upgrade to the renovated rooms. Even though she had only been there 2 weeks. Then after me insiating that the other […] 2 ppl I spoke with had both told me the same price and I wasnt prepared to pay anymore for the room she assured me that would b the last time I paid only $10 extra! I wanted to tell her that would b my last time staying there but I held back. I had also been told I would have a balcony. I asked her about this and she said being new to the property she assumed that all third level rooms had them. (Crazy me, I thought she might send someone to check! But no, she told me to call her if there wasnt one, ugh! So we got to the room with all our stuff and our 2 tired children and guess wgat, no balcony. At this point I gave up..after waiting about an hour for the blankets and pillows I called and asked for them and told her that her assumption on the balcony was wrong-she wanted me to grab our stuff come back down to the office and she would relocate us-if i wasnt so angry by this time i would habe laughed! Are you kidding me? Talk about a lack of customer service dkills. Who does that? About another 30 minutes I finally got the blankets and pillows. I went outside to smoke and the outer door locks at 10 p.m. I slude my key card and go to turn the handle and it falls off in my hands! After messing with ut for about 5 minutes I finally manage to get it back on..again I say , ugh!! One of the worst trips ever. Not staying there again! Read moreGenuine Hotels.com guest review
Pillow dirty, staff unresponsive and without knowledge, smell in roomGenuine Expedia guest review
"When looking in Beaverton, OR"
We selected the Shilo Inn Hotel & Suites as it was conveniently located and reasonably priced. We had out grandpups stay with us at the hotel. They enjoyed the room and the breakfast meals!Genuine Expedia guest review
Nice and comfortable stayGenuine Expedia guest review
"Not as expected. room 208"
Arrived Wed. Nov. 27 at 6PM. Room looked Ok. When we were ready to retire, we turned down the bedding to find neither of the beds had been made up from the last guest. Sheet wrinkled up and long black hairs on the bedding. Called the desk and asked if they would come to the room and see what we had encountered. He said he was the only one on duty at […] the time, which was about 11 Pm. There was no one from house keeping but he said he would move us to another room. We were already unpacked and ready to retire, and moving to another room would be a hastle., He said he would bring some new sheets if we would make up our own beds, which we did. We also found the carpet in the room to be in need of vacuuming. The desk clerk offered to give us a $20 credit for our troubles. The hotel has an adjoining restaurant, which is normally quite nice. I realize this was the Thanksgiving weekend, but the hotel was full, but the staff was not. We waited 20 to 25 min to be seated, even though there were only 4 to 5 tables in use. This was the same Thur, Fri, and Sat morning. We were given the excuse of too many had called off sick. There were always several people waiting to be seated at any time. This was undoubtedly the worst stay at Shilo Inns we have ever encountered. We have stayed there several time while visitng family, but I will definitely have to rethink my choices in the future. Read moreGenuine Expedia guest review
We were very disappointed in our overall stay. The King bed was so hard and uncomfortable and the bottom sheets were not even tucked in. Looked like they used 2 top sheets? Also, there was only one trash recepticle and that was in the bathroom. So you had to walk to the bathroom every time you needed to toss something out! Room was clean, but on second […] day we didn't get clean glasses. The complimentary breakfast was ok, but the coffee was so strong, we had to use 3-4 coffee creamers. We mentioned this to the waitress and she said, "Yeah, we hear that alot!" The second day at breakfast, we had to wait about 10 mins. for someone to bring coffee and there was not alot of people as it was about 8 am. Then we had to signal for refills. We have had better service and good nights sleep at other motels lesser known! Read moreGenuine Expedia guest review
"Back in time, but okay overall"
Difficult to find the room, no elevators, dorm-style fridge and microwave. Old TV. Perfectly adequate if your eyes are closed and the room is dark, otherwise kind of creepy. Crossed my mind: Are the cops monitoring this room? How did I end up in a Cops prostitution sting? But the room was quiet and safe, just not very attractive. I would not pay more […] than $50 for this room given the choice. Location is good, though. No bed bugs. Windows do crack open for fresh air. Very strong synthetic air freshener smell in the room. Read moreGenuine Hotels.com guest review
"WON'T STAY HERE AGAIN!"
We have stayed at this Shilo In on several occasions. It is a convenient location to my daughter's home. It has done nothing but go downhill in the last 2 years. The room was never clean in the 3 days we stayed there. Oh yes they pulled to sheets and blankets on to the bed but did not make it at all. The coffeemaker had to be placed on the floor to […] use the only outlet and then had to unplug the microwave to use it. The dirty coffee cups set there the entire 3 days we were there. The refrigerator did not work at all. Yes it was plugged in. What hotel uses actual keys these days! Shilo Inn does and only one of them worked and they even had the room number on them. The security door was a joke. Didn't lock and with a firm push or pull was quickly opened. Needless to say we will NOT be staying there again! Read moreGenuine Hotels.com guest review
"Nice Place-Bad Room"
Positives:Hotel is in a convenient location and has curb appeal as old school inn. Check in was easy and quick. Free breakfast is better than average. Property is nice overall especially at this price. Staff was friendly. Free parking. Room is large. Table and separate desk along with semi-cold fridge and in room coffee maker. Negatives: Room 208 is […] just steps to the busy SW Canyon Rd. Loads of trucks, cops and regular traffic all night. Sounded like traffic was driving through the room. Rooms are old and outdated with banging headboards and hard mattresses. Single pane windows and thin walls allow all sounds in to room. Parking is right outside door which is a plus and negative when loud truck is parking at 130am. Towel bar was broken and sitting on bathroom counter. If You Go: Do not accept any rooms from 200-210 which face SW Canyon RD. Read moreGenuine Expedia guest review
"Good location, good breakfast!"
Good overall, great breakfast and good location.Genuine Expedia guest review
"Don't stay here if you want to feel welcome!"
The hotel is in a nice suburban neighborhood with plenty of supermarkets and places to eat. It is a little outdated and the internet is iffy at best. It worked for a few hours at a time during our 5 day stay. Breakfast was awful! You had a choice of eggs and biscuits, an omelet or fruit and toast, otherwise you had to purchase from the restaurant's […] menu. Not really a continental or buffet breakfast. The worst experience was the lady at the front desk. (Esther). She was rude and proud of it too! When we checked in, she was in the back of the restaurant and made us wait for about 10 minutes. She came up eating something and stood in the corner of behind the counter until she finished! She didn't say good afternoon, hello or anything along those lines. We were about one hour early (check in time is at 4:00 p.m.) She abruptly said to us, check in time is at 4:00 o'clock. She did give us a room but this woman does not have a notion about what customer service is! Why she handles the front desk, is a mystery to me. If I were the manager, She would have been fired a long time ago!! The beds are old and the springs are shot. You can feel them when you sleep. UGH! We stayed because the hotel was close to our outing destinations: The zoo, the Japanese Garden, the Children's Museum, the Hoyt Arboretum, and 10 minutes from downtown Portland. This was my first time at a Shilo Hotel. Are they all like this?Won't stay at one again. Read moreGenuine Expedia guest review
We enjoyed our stay there at the hotel. We will definitely use that hotel in the future.Genuine Hotels.com guest review
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