"it wasn't what we were expecting"
the ice machine wasn't working. the soap and shampoos smelled awful so good I had my own with me. and room needed vacuuming really bad.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, I would like to thank you for offering this feedback regarding your stay and I will make sure to follow up according with my maintenance and housekeeping teams. Please note that the repairs have been made and all ice machines are in good working order. Thank you again for staying with us during your recent trip to the Oregon Coast. Best Regards, Mike Willock, General Manager
"Room with spectacular ocean views in a nice hote"
Comfortable, spacious room with a large ocean window. Staff were friendly and eagerly ready to help you in any way possible. The bar gave us a free cup of coffee to take to our room! We plan to return again and again.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Bob, It is always a pleasure to hear from our guests regarding their visits to the Newport Shilo Inn. I am happy that you received the exceptional service from our teams during your stay and enjoyed the great ocean views from your room. We look forward to having you as our guest again in the future. Best Regards, Mike Willock, General Manager
Booked a standard room, up graded for a few bucks more a night and had a awesome ocean front view.Genuine Hotels.com guest review
Hotel has a nice location ocean front view but that is all. Hotel service was not even 2 stars. No continental breakfast and food was over priced at the restaurant payed 50 for a basic waffle and egg food for 3 people. Had some safety concert with people around the hotel. Woke up 2-3 times with people argument out side and in hotel. Will not never stay […] at this hotel there is a very good Comfort Inn across from this hotel. Read moreGenuine Hotels.com guest review
You couldn't ask for a better location - if you don't care about the hotel/rooms. It's quite run-down and in serious need of updating, however - for the price, you can't really complain. Would have liked a complimentary continental breakfast instead of the super high prices in the restaurant and limited menu. Front desk personnel were very nice upon […] checking in, however - had to call twice when requiring something needed in our room. Read moreGenuine Hotels.com guest review
Employees were rude and the first room we had was filthy, enough that they had to move us. Not once did anyone apologize for the state of the room or that we had to move, just acted like we were an inconvenience to them. The only thing about the room that was good was the view. Will not be going back there.Genuine Hotels.com guest review
"Ocean view was the best part"
Checked in, packed the luggage to our room, I like to do a visual bed inspection and cleanliness inspection. For 1 our pillow cases had stains the sheets had stains, nothing against pets but for those like ourselves without pets should not have to rent a room with Dog hair on the comforters. 2nd the coffee pot was in the bathroom? Toilet would not flush. […] And I had paid for a upgrade go figure! We got a new room they have me a upgrade refund, plus put us in a suite separate living room, but the suite was out dated carpet was ripply cabinets were very out dated beds were not comfortable, the suite smelt stale. Cleaning faculty could use a training course walks had stains and very dusty and good crumbs along the walls. The Pools could use cleaning and the floors around the pools could use a sterile cleaning. Swept at least . Thick oily slimy sheen look to the water. I will never go back. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, I thank you for taking the time to offer this type of constructive feedback in terms of your stay with us. I will certainly use this input to address these matters and work on putting forth better programs to ensure overall guest satisfaction. We do appreciate you staying with us and thank you for offering this valued feedback. Best Regards, Mike Willock, General Manager
"Disappointment in the room . . ."
The room was a total dump.Smelled horrible, and despite opening the window for the ocean front breeze, the smell never really went away, pop corn ceilings, horrendous decor, furniture with chunks ripped out of it. Exterior was rusting and looked like it had needed paint and new trim since 1980 and the TV was also from that decade. The staff was friendly, […] but more concerned about themselves and having fun at work then they were about their guests. Manager was hanging out around the check in desk, but didn't make eye contact never-mind welcome us and was more concerned about getting his registers/receipts so he could leave for the day vs. taking care of his guests. Then again, how could you proudly welcome someone to your establishment when you know it's a dump. So much for "affordable excellence" as advertised in their commercials . . . we'd have been better off staying any where else. One positive, it was right on the beach. We will not be back. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Jjo, We appreciate your input on your recent stay and hope you will return again in the future. We are working on updating the property to increase the overall satisfaction for our guests. Thank you for your kind remarks regarding our staff offering friendly service. Best Regards, Mike Willock, General Manager
"View was great but room was not"
The hotel staff was great but the room was not. We paid $130 for just one night. The carpet was pulling up, the room was really small and the bathroom door stop had mold on it. We were assigned a room in the old part of the hotel. The king bed was nice and view of the ocean excellent but would not go back to this hotel.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, Thank you for taking the time to offer this review on your most recent stay at the Oregon Coast. All feedback is appreciated and these mentioned items will be addressed with the appropriate teams to ensure follow through. We would enjoy having you stay with us again to experience the excellent ocean views from another room type on our property. Best Regards, Mike Willock, General Manager
"Could be better"
The location of the hotel is awesome. Right off the beach, which is ideal if wanting to play in the sand. The pool was clean and decent. The rooms were outdated and semi-clean. There was a mat attached to the shower bottom which I consider extremely unsanitary. The beds were extremely uncomfortable and the TV was from the 90s. I don't think we will […] be staying at this hotel again. Read moreGenuine Hotels.com guest review
"A little worn, but great location and view"
Hotel sits right on the beach with terrific view of the ocean and windows that open for the sound of the ocean. It is an older hotel, a little worn but larger comfortable rooms. No breakfast included is a minus. Location on the beach and walking distance to the historic district and Nye is a winner.Genuine Hotels.com guest review
"Not bad for the price"
Parking garage ramps are very steep. No ac in the roomsGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, Thank you for staying with us and taking the time to offer feedback on your recent stay here on the Oregon Coast. Due to designs with the city sidewalk it does create a steep parking lot ramp into our covered parking garage and we recommend vehicles to enter with caution. Making our rooms affordable for our guests is a top priority and I am happy we provided this for you. Best Regards, Mike Willock General Manager
"We absolutely enjoyed our stay there in the view !"
The view is amazing. The employees were very helpful. In the restaurant had really good food as well. I just wish they had a hot tub in a fitness center!Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Tiffany, It is always great to hear about our guest’s experiences during their stay with us at the Newport Shilo Inn. The views from the hotel are certainly a great amenity to our beachfront location and providing helpful service is something we focus on with every guests. I will certainly pass along your kind words to my restaurant team and look into your suggestions for improvements. Best Regards, Mike Willock General Manager
Rooms needed a little more maintaining. When we checked in I found hair on the toilet, the plate between the bathroom and door hadn't been cleaned. Some minor discoloration in the bathroom (rust) I think. Furniture was pretty banged up like it hadn't been replaced or upgraded in years. Had to store food in cooler because I couldn't figure out how to […] turn up the coldness on the fridge. Pleasing check-in service, great shower pressure and beautiful views. I did however get my car egged in the parking lot on our last night. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Lisa, I appreciate you offering your kinds remarks and providing some areas for improvements here at the property. We are currently looking at ways to improve and your suggestions are always helpful. I am truly sorry regarding your vehicle as this type of activity is not common to Newport. I do thank you for staying with us and hope we can provide some more beautiful views in your future. Best Regards, Mike Willock General Manager
Our stay didn't really start out on the right foot..the lady at the front desk was gruff and had apparently had a stressful day. Customer service is simple and can make such a difference in one's stay! I felt unwelcomed and a burden.. We are rethinking where we will stay next time we visit our favorite coastal town.Genuine Hotels.com guest review
"Hotel rooms offer a wonderful view of the ocean."
If you are looking for a moderate priced hotel right on the ocean this is the place for you. Because of its location the facilities can take a beating from the weather and ocean spray. Don't let it's exterior appearance fool you. The restaurant is fine with "happy hour" and children's menus providing quality food and drink. The pools are old and somewhat […] small but were never crowded and are clean and in good shape. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Douglas, Thank you for staying with us during your trip to the Oregon Coast and providing this feedback on your visit. Enjoying the great ocean views is definitely a wonderful experience for many of our guests and I am happy you found this while here at the Shilo Newport. Our restaurant is always improving our guest offerings with “happy hour” and our children’s menus. Thank you again for staying with us and we hope you visit again when back in Oregon. Best Regards, Mike Willock General Manager
Must eat at Georgie's 1/2 block south, best restaurant in Newport.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Skeptical from Oregon, I am happy to hear you enjoyed your view from the hotel and had an opportunity to spend some time in the Newport area. Thank you again for staying with us and we hope to see you again soon. Best Regards, Mike Willock General Manager
this hotel has a good location with an amazing view . if i have to come back in newport i will choose this one !!Genuine Hotels.com guest review
"Dated and dirty."
I booked this room for one night, and was very dissatisfied with the overall experience. My wife, our two children and I stayed in the room. When we first walked in it smelled like burnt plastic, the mirrors were dirty, and there was mold on the ceiling in the bathroom. If I was to guess I would say that the room has not been updated since the place […] was built (80's or 90's). We were on the third floor and I was very nervous about my kids getting too close to the windows when they were open because there were no screens on them. The next morning we decided to eat breakfast at the hotel restaurant and the food was overpriced and did not taste good. I don't think that I will ever stay here again. Read moreGenuine Hotels.com guest review
"Right on the beach. Great view."
We stayed in one of the smaller rooms, which are small. The room was very clean, and the staff was friendly and helpful. I only ate at the coffee shop, it was very good for breakfast. I would spend an extra $20 or $30 next time for the larger room. No complaints however.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, Providing our guests with great views, clean rooms and wonderful service is our top goals here at the Newport Shilo. I am happy we were able to reach these goals during your stay with us. I will make sure the Café hears about your kind breakfast comments and when available we are always happy to offer upgrades. Best Regards, Mike Willock General Manager
View was nice - staff was nice - furniture, carpet suckedGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, Thank you for taking the time to offer this valued feedback on your stay with us. We are working on having these items addressed and updated to better accommodate our guests. We do appreciate your business and hope to see you again. Best Regards, Mike Willock General Manager
The view from the room was exceptional. Beds were good. My only complaint was that the TV was ridiculously small for this day and age. No bigger than my laptop screen....lol. Regardless I will return. Thanks to all there. PatrickGenuine Hotels.com guest review
We stayed in the newer part. Room appeared newly remodeled. Very nice. Loved the nice touch with organic soaps and good coffee.Genuine Hotels.com guest review
"Close to beach... Terrible town. Very outdated."
Will not be back. Lots of noise. Power was out when we arrived. Cool concept, not executed well. Restaurant needs a leader. Complete mayhem. Wanted to love it because of the atmosphere, but being in the restaurant industry for 16 years made me cringe while there. Sad.Genuine Expedia guest review
"Convenient to sight seeing ."
We enjoyed our stay very much, great friendly service ,good food, beutyful view of ocean. A better stairway down to the beach would help visitors to better access to the beach.Genuine Hotels.com guest review
"Great little oceanfront place"
I booked this place through hotels.com and figured I was taking a gamble. It was wonderful! Right on the ocean like I wanted. Kids loved it! My only complaint was my pillow! It was so thick it hurt my neck. Otherwise, wonderful place to stay and great price! Would definitely stay there again!Genuine Hotels.com guest review
"Great Location near Nye Beach"
The staff were very accommodating to our needs. The beach is beautiful and it's very close to Nye Beach, a location we love to frequent.Genuine Hotels.com guest review
"Good for exploring all sights ... close to nye bea"
We did leave our cordless toothbrush in our room. If it has been turned in please let us know. Thank you carol and Kirk Krueger.Genuine Hotels.com guest review
Room was adequate, a little dated but homey. Bed was super comfy, electrical needs work as well as the front desk staff. Overall a good place to stay in Newport. The pool was decent, no hot tub that was a tad disappointing.Genuine Hotels.com guest review
"You can see the ocean"
Breakfast at the cafe was cold and by the pocture it looked like a new hotel but it seemed like an old oneGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, I would like to thank you for taking the time to offer your feedback on your recent stay with us and wanted to apologies for the items you mentioned above. I will make sure to have both of these issues address to ensure improvements are made. Thank you again for staying with us and we hope to see you again on a future visit. Best Regards, Mike Willock, General Manager
"I guess you're close to the beach...."
Took the family here to stay the night at the coast and I figured Shilo inn would be a good place to go since we had booked with them in Bend and have had great experiences with that property. I was under the impression there would be free breakfast since the website advertises it but was merely handed a couple dollar off coupons for the restaurant. […] But trust me, not getting a free breakfast isn't enough to write a bad review. This hotel advertises "oceanfront" rooms when in reality the front door of your hotel room is facing the coast. Sure, there's a window facing that way as well but if you enjoy privacy you won't really have a view of the coast. We couldn't get our room to cool down in the middle of March so I thought I could open the window in the bathroom but was only greeted with a screen less window. Along with how outdated the room was, the ice machine room had a big pile of paint chipping all over the carpet. Our room didn't have a flat screen, a very old outdated TV with no guide present. The room did appear clean. However, when it was time to check out, I was not asked how my stay was. I knew right then that we would not be returning at that particular Shilo Inn especially for the price of $140. Do yourself a favor, skip this hotel. I'm sure you can find a much better hotel with great service for the same price. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Akami, I appreciate you taking the time to offer your experience and providing us this feedback on how to improve. I apologize for the misunderstanding regarding our breakfast offerings here in Newport and I will certainly follow up on how it is advertised. I personally have already addressed the maintenance items mentioned and will work with my team on updating our amenities. Best Regards, Mike Willock, General Manager
"Good but not great"
Our trip to the shilo inn was a good one. It would have been great but we had a bad experience with one of the members of the staff. The internet was not connecting to our computer which it had done the night before just fine. We called the front desk to see if there was a problem and was told no and then the staff person proceded to tell us that we […] could live with out internet for one night. If we haddnt had that experience I would say it would have been great. Read moreGenuine Hotels.com guest review
The room was clean and the bed reasonably comfortable. The selling point of this room was the proximity to the beach but because of the orientation of the room it wasn't possible to have an ocean view and any privacy. Very over priced for what it ended up being. Would not go back.Genuine Hotels.com guest review
"OK hotel, older needs help"
TV did not work. Rooms face the ocean with a view, unfortunately the walkway is right outside the window.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Melvin, Thank you for taking the time to offer your feedback regarding the recent stay here in Newport Oregon. I apologies for the malfunction during your stay and I will make sure this item is address immediately. We do appreciate you staying with us and we hope to see you again during future stays. Best Regards, Mike Willock, General Manager
We had a nice visit the room was great but could use a updated tv was a little disappointed at paying what we did for a old tv.Genuine Hotels.com guest review
"Smelled like wet dog."
Room smelled like wet dog. All rooms except for "deluxe"" are reportedly pet friendly. Not what I expected for $200 a night. 30 year old room, badly in need of renovation. Bed was clean, staff was friendly. Will not stay again.Genuine Hotels.com guest review
"close to beach"
there was an exhaust fan on the roof that ran all night, needless to say we did not get any sleep. when i talked with the hotels front desk they said they knew about it and unfortionatly they could not do anything for us cause we booked with Expedia. do they save those rooms for people who book through Expedia? other than that the room was very nice […] and big and comfortable. Read moreGenuine Expedia guest review
"Nice place, Good ocean front view"
Hotel staff were nice and helpful, Our room was well stocked with towels, blankets, and pillows.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear 5o3family, It is always enjoyable to hear about the great experiences that our guests encounter while staying with us in Newport. My staff certainly makes an extended effort to ensure they deliver helpful and welcoming service to all our guests. We thank you for staying with us and hope to see you again in the future. Best Regards, Mike Willock, General Manager
"Won't stay again"
The room was clean. In the photo I thought the room had a balcony with a sliding glass door, NOT! We tried ordering room service and were told there was no room service. Hubby got dressed and went to get breakfast and followed a waitress up the elevator carrying a tray with room service! We also tried to order a pay per view movie, wouldn't work. Won't […] stay here again. Expensive room for nothing. Read moreGenuine Hotels.com guest review
The hotel is on the older side, could use updates for sure. The front desk manager was the best part of our trip. She went out of her way to fix things that went wrong.Genuine Hotels.com guest review
"rude and ignored"
checked in and was charged a xtra $10 for renting movies or room service ? huh. then as i was checking in she was ignoring me on purpose ! then around the 10 clock kids above us played rap music til 4am my wife called 2 times to the front desk nothing they could do ?? then around 430am music stopped me and my wife and kid layed in bed with no sleep.we […] will never again stay at shillo again. Read moreGenuine Hotels.com guest review
The room was small & hot! My husband and I have six kids and went there on valentines day to get away, and we brought our DVD player to enjoy some relaxing movie time, and the clerk told us that at that hotel they specifically have Tvs to keep you from hooking up a DVD player! Elizabeth inn next door not only has bigger rooms with jacuzzis in the rooms […] as well as a fireplace, sliding glass door with a balcony, and come with DVD players in them, and they serve lobster chowder and cookies, plus a continental breakfast for the same rate! The only resin we didn't stay there is because they were booked! I see why they were and Shiloh was not. Fine place if you just need to sleep. Read moreGenuine Hotels.com guest review
"AMAZING hotel on the beach & great prices"
It was just me and my man on valentines day and we loved it. We stayed in the king suite and it was nice but bed was kind of hard hurt our back! But other than that everything was 5 stars :)Genuine Expedia guest review
"This hotel has the best view/price in Newport"
The view here is great!! also right on the beachGenuine Expedia guest review
"Ocean views for under $100"
Value motel type with a view. Nothing fancy here. But the bed was comfortable.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, I am happy that we were able to accommodate you during your visit to the Shilo Inn Resort in Newport Oregon. Thank you for taking the time to offer your remarks regarding your recent stay and it is nice to hear you enjoyed our beds and views of the beautiful ocean in your room. Please come back and see us again in the future. Best Regards, Mike Willock, General Manager
"Favorite ocean view"
Came ready to watch a winter storm...greeted with a lovely sunshine time.Genuine Hotels.com guest review
Hotel is old and in bad need of updating. Paying for the view.Genuine Expedia guest review
"Great ocean view rooms in Newport"
My husband and I celebrated our 17th wedding anniversary in an ocean view room. It was a bit dated. Needs a little work on cleanliness of the corners and under bed and the bathroom. The table at the window is nice to see the ocean. The TV was nice. Needs more coffee supplies ie: creamers, sugar. If you want a place that is basic and a good price, this […] is okay. Read moreGenuine Expedia guest review
"Nice facilities, stormy night made for great waves"
Have stayed here several times. Best room, service yet, Very enjoyable stay.Genuine Expedia guest review
"Nice location and room"
The location on the beach was great and our room was nice, but I was disappointed that the wifi never worked while I was there. Free wifi is a selling point for me, since I can't ever take real vacations from work, but I never was able to get online. I called the front desk numerous times and they assured me they were working on it, but it never worked. […] There were very few people staying at the hotel during my stay, so I'm guessing it wasn't a priority. Read moreGenuine Hotels.com guest review
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