"scenic and close to must see sights"
The location is wonderful. I am sure back in the day this was the most beautiful hotel. The hotel needs serious cosmetic attention. The exterior is in disrepair to include the signs. The interior needs updating. Not very comfortable sleeping on the brick hard beds. There is NO air conditioning and the water pressure is poor. The staff are all nice and […] the hotel dining is wonderful. The beautiful view of the ocean while dining is breathtaking. I would not stay again and have made reservations with another location for next year. Read moreGenuine Hotels.com guest review
in great need of upgrading older sectionsGenuine Hotels.com guest review
The customer service was top notch, the location is wonderful, unfortunately the bed was incredibly uncomfortable and the room was stuffy and hot. An incredible view from the room tho.Genuine Hotels.com guest review
"Fantastic ocean view!"
Fantastic ocean view from our 4th floor room! Great location, good service, very clean. A bit more expensive than I thought it was worth. No A/C (although they did supply a fan). Two pools, but no hot tub. No continental breakfast. And the lounge closed at 9:00PM! Enjoyed our stay, but probably won't go back.Genuine Hotels.com guest review
"It's the beach."
It is in good shape considering the constant winds off the pacific. The staff was very helpful and pleasant. The steps to the beach are well maintained. We love that it is so close to the tide pools for extra low tides and come back to visit whenever in the state!Genuine Hotels.com guest review
We loved the upgrade and loved the view of the ocean. The restaurant was delicious for dinner and the breakfast was wonderful with a view of the ocean while we ate. The staff was very friendly and helpful.Genuine Hotels.com guest review
"Not what you expect"
This place is not what it looks like on the website. Its a mix of 4 older hotels they bought. The check in rep was awfully rude and refused to even look up our reservations to see the rates we booked, and then proceeded to overcharge us when you left. we get to our room, its ok, but when we come back later, the keys dont work at all. They send up m […] aintenance, who bangs on it for a few minutes and says its fixed. When we come back again, it wouldnt work again. We had to pull the screen off the window to get in again. Super junky hotel, especially for the price paid; pools were nice and warm though, i would not stay there again. Read moreGenuine Hotels.com guest review
Not worth the money, room didn't look like it had been updated since the 80's. No hot water the first night, so we decided to check out and not stay the second night.Genuine Hotels.com guest review
I had to tell the staff twice (once after checking in and once the next day checking out) to pick up a used hypodermic needle on the handrail next to the pool where kids were playing.Genuine Hotels.com guest review
This hotel is in need of an overall renovation. The location is great. I requested accommodations for five -- I was told this room would serve six. A roll away bed was brought in for our 5th person. There is no central air -- a standing fan was available -- not a good substitute!! I believe the staff works very hard but has little to work with.Genuine Hotels.com guest review
Very nice room we had a wonderful view of the ocean and sunset.The bed was very comfortable and the room was very clean. The staff was very friendly and helpful. We will stay there again when we get the chance.Genuine Hotels.com guest review
"Nice choice in Newport"
I had an unfortunate experience in the registration area of the hotel. A family with 6 kids, all looked under 10, went wild and one ran in front of me as I was driving up. I had to slam on the brakes of my car and threw my disabled husband almost into our windshield. I was so shaken and upset, and in the lobby of the hotel I told the male/father of […] the kids that I almost ran over his child who ran out in front of our car. The man got in my face and was very abusive and defensive, not apologetic at all, not one word of education to the child. Not one desk service agents (3) intervened or stopped the aggression. I am a disabled senior, the male was in his 30's. After the male left with his wild bunch, the hotel staff offered me an upgrade but our whole night's stay and experience was ruined and I was shaken for most for the night. I felt my safety was at risk and that ruined our stay. Other than that, the rooms are not upscale, but clean and unbelievable view. Read moreGenuine Hotels.com guest review
Great views from our room. The restaurant was excellent!Genuine Hotels.com guest review
We couldn't check in until after 4:30. The toilet was not clean. Black hair on the carpet. Very late room service. The view is exceptional, but next time a cleaner, more updated place to stay.Genuine Hotels.com guest review
Phenomenal location, outstanding service. Mandy at the front desk was awesome and very accommodating. Food and service was excellent as well. Rooms are a little old but very clean and comfortable. Had an outstanding time on our visit.Genuine Hotels.com guest review
We are a family of 5 and asked for a roll away bed. It was brought up immediately with a fee, after being charged extra just for having an extra person. Shouldn't they provide a bed if they are already charging you more than the standard room rate?? The discount for their restaurants was not enough to get me to eat there either. Room was clean and comfortable, […] but a little outdated. We did enjoy the ocean view. Read moreGenuine Hotels.com guest review
"clean but not worth the price"
Check in staff were friendly. We asked for extra blankets, but they never came. Multiple outlets were not working in our room. Had to move microwave and plug in somewhere else for it to work. Love view of beach from the room. Can watch kids play without having to be next to them all the time.Genuine Hotels.com guest review
"Located on a great beach"
We enjoyed Newport a lot. The room had a nice view of the ocean. Seemed like an older hotel but the rooms were clean and nice. There are two pools but no hot tub or sauna. Easy walk to the beach via a long stairwell.Genuine Hotels.com guest review
"WOW!! Perfect location, and price cant be beat!!"
Me & my husband our traveling up to seattle, WA from Fresno for our 5 yr wedding anniversary. We stopped in Newport, OR for a layover. When we checked in the desk clerk Christie was sooo wonderful. She greeted us with a smile and was very helpful, she took good care of us. The room was very nice, clean, and the view was beautiful! As soon as you walk […] through the door all you see is ocean! There is no continental breakfast but there is a café on site and is very reasonable. The only regret we had was having to leave. Christie set the standard pretty high. The service we received elsewhere on our trip didn't compare. Read moreGenuine Hotels.com guest review
Helpful and flexible and cheerful made our vacation really niceGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear laura, Hearing about my Great Staff is always a delight and I thank you for offering this kind feedback. Our goal is to always offer our guests with helpful service in a fun and enjoyable environment. Please come back and visit us again for another really nice vacation. Best Regards, Mike Willock, General Manager
Easy room access, great oceanview and being able to open window to get the ocean sound and salt air was excellent. the two pools were used by other guests, but they seemed to need a cleaning to me.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Debra, Thank you for taking the time to offer this valued input on your recent stay here at the Newport Shilo Inn. Our great ocean views is certainly one of our biggest attractions and being able to listen to the rolling ocean at night is always very relaxing. Thank you for staying with us and please come visit again in the future. Best Regards, Mike Willock, General Manager
Staff could not have been more accommodating. Gave us a generous late check out. .Location was perfect. Right on the beach, if you don't mind the steps down. Perfect for Kite flying. Close to attractions. Hotel is weather worn, pools older, but neither was an issue.Genuine Hotels.com guest review
"Race weekend in Newport"
We have stayed at this and other Shiloh Inns. They seem dated and poorly maintained. This hotel was no different. The location is terrific with great views and very convenient to the lovely Nye Beach area. However, the rooms are shabby, the windows are dirty. Everything could use an update. The person who checked us in at the front desk was delightful. […] That was the best part of the stay. Housekeeping came into our room while we were gone. When we returned, the bed was half made and the pillows thrown on the other bed. We love the location but won't be staying at this hotel again. Read moreGenuine Hotels.com guest review
"Unclean, not friendly staff, extremely worn down"
This hotel needs updating for the amount they charge you, unclean, very unfriendly staffGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, Thank you for taking the time to offer this feedback on your recent stay in Newport. I will certainly address these noted items to see how we can better improve our offerings. I am sorry about your experience and hope we can see you again to deliver a clean and friendly stay. Best Regards, Mike Willock General Manager
"Great location. Good value"
Was exactly what we needed. Comfortable bed. Clean room. Refrigerator and microwave. Very helpful front desk staff. Offered ldelayed check out because I was running the Marathon. Only bad thing was the noise from the room above us. Small child running around at 9 PM. Next time would stay on the top floor.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear marathon runner, The Newport Marathon is a great event and we always try to do our best to accommodate the incredible runners here at the Newport Shilo Inn. I am sorry that you found yourself under a noisy guest and will be happy to get you on the top floor next time you stay with us. Thank you again for staying and have a wonderful day. Best Regards, Mike Willock, General Manager
Rooms are large not updated but enough to enjoy they do need updated televisions.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear valued guest, Thank you for taking the time to offer your remarks during your stay at the Newport Shilo Inn. We are currently in the process of updating our televisions and other amenities on property. Having a large room with a great view of the ocean is always a big attraction for our guests. Best Regards, Mike Willock, General Manager
"Hotel right on the beach"
Outside takes a beating from the salt air, but rooms comfortable and well laid outGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear valued guest, We always appreciate our guests offering their feedback on their recent stay at the Newport Shilo Inn Suites. Being this close to the beautiful Pacific Ocean and offering great views certainly can impact the area due to the salt air. I am happy you enjoyed your stay and look forward to seeing you again in the future. Best Regards, Mike Willock, General Manager
We have stayed here a lot over the years. Nice rooms with a beautiful ocean view. I get great deals online so makes it great for oceanfront. Had breakfast in the hotel café with an ocean view. We enjoyed our stay!Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Trudi, Thank you for being a loyal guests and staying with us over the years here in Newport. We certainly enjoy having repeat guests and offering them beautiful ocean views from their rooms and café. We look forward to having you stay with us again next trip to the Oregon Coast. Best Regards, Mike Willock, General Manager
"Great view !"
Our room at the Shilo has one of the prettiest views ever......a huge window looking straight out onto the beach ! We has 5 people so they brought up a rollaway bed, which was an extra $15- . My only complaint it that is was uncomfortably warm when we were trying to sleep. There is no air conditioning and the window only has 2 very tiny areas that open. […] It would have been so nice to have the ocean breeze cooling off our room. Read moreGenuine Hotels.com guest review
"Close to the beach but dirty"
I was not Impressed with my stay. My room was still dirty from the previous guests and there was hair all over the shower that was neither mine or my boyfriends.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Nicole, I would personally like to thank you for offering your feedback and want to apologize for the conditions of your room. Offering our guests a clean, affordable, relaxing environment to enjoy their time on the coast is our main goal and I am sorry we did not meet this goal during your stay. I will certainly address these items immediately with my team and we do appreciate you staying with us. Best Regards, Mike Willock, General Manager
"Overall it was decent"
Little older Hotel but kind of adds to the feeling of staying at the beach. With that said, the room was large enough for my fam of 4. Historical Nye beach is within walking distance so that's a plus. Could use some updates in the room but the hospitality of the staff was excellent. I would stay here again if the price was rightGenuine Hotels.com guest review
Beautiful view from the restaurant, but the dinner was not so good.Genuine Hotels.com guest review
"nice beach view"
Was very nice and will consider staying there again. Great price.Genuine Hotels.com guest review
My family and I had a great stay. Planning to stay there again in the futureGenuine Hotels.com guest review
They had double booked our room, opened the door to discover that the guests were still checked in. Luckily, we didn't walk in when the guests were there. Outside of the facility is rather worn down looking, however the inside was clean. They have pet friendly rooms, which I appreciate, but do not have much of an area to walk your pet. Bags aren't made […] readily available either, so unfortunately there were LOTS of "land mines" to look out for. It would have been nice to have pet blankets and dog dishes available in the room. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Julie, Thank you for staying with us and offering your insightful feedback on our pet friendly rooms. I will look into the option of providing bags for dog owners and increasing our pet amenities. Best Regards, Mike Willock, General Manager
"Good hotel for the price and location."
Need to update your TV to flat screens. Had to wait in line to check in as they had only 1 person working the desk, so that was a bit frustrating after driving for hours. Staff was nice and very informative however once I got helped.Genuine Expedia guest review
GREAT ROOMS! NEEDS SOME REPAIRS BUT OVERALL A GREAT STAYGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear valued guest, I am happy that you experience a great stay and enjoyed our great rooms. We always appreciate hearing feedback from our guests and will continue to make improvements and repairs. Best Regards, Mike Willock, General Manager
"Nice view, room needs attention."
I paid extra for a larger room but it was old and not very clean. I expected more food the price I paid...the view of the beach was excellent though.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear valued guest, Receiving our guest’s feedback is always valuable for us and I will address the items you have mentioned. I am happy to hear you did enjoy the excellent views from the hotel and we hope to have you stay with us again soon. Best Regards, Mike Willock, General Manager
"Beautiful views, but the rooms needed updating."
Staff was friendly at the front desk and the service at the restaurant was good.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear valued guest, It is always important to hear that our staff is providing friendly service in both the hotel and restaurant. I certainly agree that we have incredible views from the Newport Shilo Inn and I will follow up on your improvement recommendations. Best Regards, Mike Willock, General Manager
"Good view, in serious need of a makeover."
Beautiful ocean view but No balcony, no sofa, and decor was way outdated.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear valued guest, Thank you for offering your constructive feedback regarding your recent stay on the Oregon Coast. We are always looking for ways to improve and your insights are certainly valued and appreciated. It is nice to hear you enjoyed the beautiful views and we hope to see you again in the future. Best Regards, Mike Willock, General Manager
I am usually pretty good at picking a hotel. I read through reviews, look at pictures and location. I am willing to pay a little more for a nicer place. Clearly I didn't read enough reviews... This is not a nice place. All it has going for it is the view! You can get a great view with other hotels though so keep looking!!! The place is run down. My […] daughter tripped multiple times over carpeting that was rumpled in our room. We stayed in an extra large double queen room and it wasn't that big. The chairs were nasty and stained. The windows were dirty. The floors in the bathroom were gross and the furniture is very old and worn. Old fridge and old microwave. The bed was incredibly uncomfortable and the bed skirts were stained. Don't eat at their restaurants. The only good thing about breakfast was that the waitress was pleasant. Dinner in their restaurant was disgusting and when I pointed out to the server that he had forgot my sauce he admitted that he realized it and yet he never brought it out. They were incredibly slow(in a practically empty restaurant) and my daughter learned the "f" when I finally brought the bill to the front and the employees up there were cursing about something!! I will never go there again! Read moreGenuine Hotels.com guest review
Hotel is in need of cosmetic up keep. Really an eye sore on out side appearance.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Valued Guest, Thank you for staying with us during your trip to the Oregon Coast and offering your feedback on your visit. We are currently underway with many outdoor projects here, including painting, landscaping, planting new flowers and washing out exterior buildings. We hope to see you again in the future to enjoy the beautiful Oregon Coast once again. Best Regards, Mike Willock, General Manager
Very nice hotel. Need painting.Genuine Hotels.com guest review
The hotel met the bare minimum of being a clean place to stay but there was not enough parking, the rooms were worn and dingy and the linens were torn. The WiFi promised was horrible and my computer and phone could not connect. The hotel restuarant was very worn and dingy. I was told I would have a room with a view of the ocean, which I did, except […] it also include the roof of another building with hotel rooms that took 30% of the view. I paid a lot of money for subpar service. Read moreGenuine Hotels.com guest review
Me and my fiancee had a wonderful time. Can't wait to do it again.Genuine Hotels.com guest review
Room looks onto parking lot and ocean. Walkway in front of room window. No air conditioning.Genuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Martin, We always appreciate our guests input on improvements to increase the overall experience for the visitors to our property. We have a variety of rooms and buildings at the Newport Property each having a unique view of the beautiful Pacific Ocean. We would enjoy having you try one of our deluxe rooms during a future stay with us. Best Regards, Mike Willock, General Manager
"Best thing about motel was the view"
Hotel staff acted like it was inconvenient to give us a floor level room, and extremely inconvenient to give us coffee. A double queen room with a single serve cup coffee pot. Room was extremely dusty and comforter had musty smell. Heard people above us all night long. No Sleep! Not comfortable, No beach access at motel unless you want to climb 3 flights […] of very steep stairs. Read moreGenuine Expedia guest review
Response by Shilo Inn Suites Hotel - Newport Dear Randy and Kym, I thank you for offering your reviews regarding your recent stay in Newport. I am sorry that my staff did not deliver the highest level of service and I will make sure to address your feedback accordingly with my team. It is good to know that you were able to enjoy the view and I would be happy to extend a deluxe room on your next visit. Best Regards, Mike Willock General Manager
We have stayed at Shilo's before and were satisfied. This one was not as well kept. at least the building we were in. there are 4 buildings at this location.I had a long list but the biggest issues were the TV selection and no DVD player. anything worth watching on the television had to be paid for in the evening. the next morning there was a good movie […] on but we were leaving. Also the king bed room was smaller and cost more then the two queen. I would recommend getting the two queen even if you do not need the two beds. Read moreGenuine Hotels.com guest review
This hotel was very outdated but the view was amazing.Genuine Hotels.com guest review
The room was nice and comfortable and we had a nice view.Genuine Hotels.com guest review
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