We never did get towels for one of our rooms. The continental breakfast was so lousy that we just went out for breakfast, something we haven't done in a decade of travel. The bathtub plug barely held water long enough to bathe the kids. And they decided to clean the carpets noisily at 9 p.m.Genuine Hotels.com guest review
This hotel is just off the Riverwalk. It took about 5 minutes to walk to the river. The hotel staff was very friendly and helpful. The room itself was a little small, and could use a few updates to the bathroom, but overall it was comfortable and the area was safe enough to walk at night. I would definitely stay here again.Genuine Hotels.com guest review
If you want a mini fridge and microwave you have to upgrade and pay like $20 more and parking is $10!!!Genuine Hotels.com guest review
Not staying here no moreGenuine Hotels.com guest review
Ileft my room and in the couple of hours I was gone someone who isn't on staff had access to my room making it obviously known that they had access to my room. The trash wasn't removed so hotel house keeping wasn't it. But everything was completely opposite to how I left it. And luckily nothing was missing but yes my room was entered while I was gone […] making me feel uncomfortable. Your hotel staff at the time handled it very well and saw to It that I got a new room and new keys and respected my wished and for that I say thank you.. Read moreGenuine Hotels.com guest review
"Nice location & great service"
Everything about our stay was great. The river walk was walking distance from the hotel, which we fully enjoyed. Everything from the service, the rooms and the location were exactly what we were looking for when we booked ours rooms. This will be the place we stay the next time we visit San Antonio.Genuine Hotels.com guest review
The first time to use the toilet, it clogged. So we went to hallway because there were like 5 maids, and they said it's maintenance's job. So we waited 10 minutes, then called front desk, then waited another 20 minutes to call again, to wait 20 minutes for a guy to come up. Finally he does and a minute later we are good to go. The wait for maintenance […] sucked! The comforter had spots on it. Plus we had to pay $10 to park in garage and there was no guarantee that our car wouldn't be vandalized, but luckily it wasn't. Would have felt better with a security guard in garage! Read moreGenuine Hotels.com guest review
"Worst hotel ever"
We got our room and it was dirty. Went back down to tell them and got a different room. He went and checked it first to make sure it was okay. Went to that room key did not work, went back down, got the key re-coded, went back to room, did not work. We did this at least 5 times until they came and tried. It did not work for him so he let us in with […] his master key. Went in the room and it was also dirty. I am guessing he changed out the linens because they were clean but not how the maid service would do it. There was trash, dirty towels, and hair all over the bathroom. At this point we are pushing 2:00 am. Go down for breakfast and went back to the room and of course it did not let us in. The maintenance man came with a machine and got the key working. We get back from SeaWorld that evening exhausted go to the room and the key does not work. Go to the front desk and explain the situation and a manager went and tried the key. She said the battery in the reader was going out so she would move us to a different room. We get keys to our new room get all of our stuff up there, get ready to go in our new room and people are coming out of this room. So we got a room someone was in, we get a different room. Next morning we wake up and cleaning crew is directly across from our room. We come back in the evening and our room is still not cleaned. 11:00 pm there is banging at the door and someone comes in. It was the front desk they thought the room was vacant. Read moreGenuine Hotels.com guest review
We came in San Antonio for couple days and location of this hotel is cannot be better. The Alamo and Riverwalk is 10 minute walking distanceGenuine Hotels.com guest review
"LOCATION LOCATION LOCATION"
Great location, great value. Ten minute walk to Alamo and River Walk. Very safe area. Nice pool area. Room was nice and recently updated. Have. Now stayed at three Red Roof properties this trip and am A RED ROOF FAN.Genuine Hotels.com guest review
The only thing worthy of a good report is the location of this Hotel. A/C was out in our room and even though they said someone was coming to fix it no-one ever showed up. It was extremely hot for the first few hours of our stay. I finally had to go down and ask them for another room. Which their first response was they didn't have another one. We did […] end up getting another room. Front desk didn't seem to be very sympathetic about the situation at all. The Hotel walls are very dirty with spills and the like, there were little ants in the room and there was tissue paper in the bed when I rolled back the sheets. I will definitely consider paying more for a better hotel next time. I would not stay again. The location was great. The only positive thing I have to comment on. Read moreGenuine Hotels.com guest review
"You get what you pay for"
Location is great for sight seeing and the downtown area. Cheap hotel with long lines to check in and out, and staff unwilling to do anything about the other guests who seem to think its normal to party and listen to music in the hallways of hotels with their doors open at 3 am...Genuine Hotels.com guest review
"Doesn't Even Deserve 1 Star"
Absolutely terrible. I refuse to ever use this hotel or any Red Roof ever again. Nit only did they charge us for four nights instead if two, they praised a return within a few hours that wasn't received, then again by a certain time, and again wasn't received. Then when asked to speak to the manager, the lady walked right passed me and ignored me. She […] went back to the front to give the front desk a paper and had the attendant speak to me- SHE REFUSED TO TALK TO ME. I was livid. Then they promised the refund by three that afternoon and guess what? Nothing. We called Hotels.com to speak to customer service and told them we refuse to stay the second night there and Hotels.com called them with me on hold and they got their refund WITHIN 10 minutes. Really? Then I called the Red Roof 800 number and guess what? Each individual location is in charge of their own billing. So not only were we waiting for a refund from red Roof but also from Hotels.com. So since Red Roof DRAINED out account, we had less than $20 in cash to get Jimmy John's our first night there and had to go home the next day after a massage previously paid for. The customer service at this location obviously didn't exist. They ruined our 3 year anniversary getaway and my first experience ever in SA. Also, the bed felt like we sphere sleeping on the box springs and every time the AC would kick on, the unit would vibrate. We got ZERO sleep. Read moreGenuine Hotels.com guest review
Everything was good... The bed was comfortable... And I only had one complaint and that's the TV needed more chanals.... And the breakfast needed waffles... But its all goodGenuine Hotels.com guest review
"Stay at Red Roof Plus"
Compare to the price of the surrounding hotels, it is worthy to stay here. The Alamo and Riverwalk is few minutes walk from the hotel. The breakfast is simple but it is free, parking is $10 per night. The air conditioner of the room is little noisy and the cooling was not sufficient even with coolest settings.Genuine Hotels.com guest review
"Got the job done."
It was a fine place. The price was inexpensive. Here are the things I liked... 1. The people working were nice. 2. My room was clean. 3. My room had laminate flooring which felt cleaner than the regular carpet. 4. The cost. Here are the things I didn't like... 1. They don't have enough workers. One poor girl was answering the phone, checking people […] in, and answering guest questions. 2. The hallways and elevators were pretty gross and beat up, especially the floor. 3. Breakfast... HAHA. I got down there before 8am and it was gone except one guy cooking a piece of bread in the toaster. 4. I like strong water pressure, but wow, that shower was intense. Someone took out the pressure regulator. I used to have tattoos. Not anymore thanks to that shower. That is where you are supposed to laugh. I would stay here again. It was cheap and close to the convention center. I wouldn't bring my kids, but for me it was good. Read moreGenuine Hotels.com guest review
"It's a great price for downtown San Antonio"
This hotel was not the most luxurious, but it came with an affordable price at a walking distance from Riverwalk in San Antonio. Also, if you stay in one of the higher floors facing down town the views from the room are spectacular. The only downside is the service is not that great and you have to pay 10 dollars a day for parking.Genuine Hotels.com guest review
Poor quality and poor service. Spend the extra money for a better hotel. Unless you enjoy sleeping with crickets.Genuine Hotels.com guest review
"Nice rooms and area was good"
Had a last minuet plan to walk the river walk Alamo etc. book 2 nights and had a good stay. Rooms are clean and good size. Hard wood floors are clean. Over all a great stay for the price.Genuine Hotels.com guest review
Location was very convenient, hotel was very clean. The only thing I didn't like is having to pay for parking $10 a day. Seems a little unfair.Genuine Hotels.com guest review
If u just wanna get away this is the right placeGenuine Hotels.com guest review
Would be perfect with hot breakfastGenuine Hotels.com guest review
"overall good place"
it was good I had a few issues but they made it right by giving me a free night stay. so I cant complain too muchGenuine Hotels.com guest review
"They need new cleaning crew"
When we arrived at 8:00 pm Sunday, NONE of the hotel rooms were clean. The maitenance ladies marked off a bunch of rooms claiming they were clean when they weren't. It took us an hour to finally get a room after we waited in line for another hour. The front desk did all they could to accomodate the guests. After we were given a room I walked back downstairs […] to grab more luggage from out vehicle, and the waiting line was out the door and around the corner. Our safe and our fridge was broken and was never fixed during our 2 night stay. Will most likely book elsewhere next time. Read moreGenuine Hotels.com guest review
Coffee machine was missing the loading tray. Took 3 calls for someone to bring it up. Forgot the bath towels. At 1PM manager said that they couldn't clean my room. I had to complain to corporate headquarters for the manager to understand that sometimes guests that stay for more than one night like to have their room made up early. Other than that, […] great! Read moreGenuine Hotels.com guest review
"No Wonder They Had Availability"
I looked online for a room on the San Antonio Riverwalk, and this was about the only hotel with availability under $400 a night. I booked the room for two nights. We got there, and was given a handicap room with what looked like a communal shower with a wide open roll in space and a shower chair. On the wall in the center of the huge open space was […] a handheld shower nozzle. There was no carpeting on the floor at all, probably so a wheelchair wouldn't have trouble rolling through the room. The only problem was I am not handicapped, and had no desire to use a roll-in shower, nor did I request a handicap room when I booked the room. The room was also on the first floor right down the hall from the exit to the parking garage. That door was used a lot, and loudly, all night long. My husband went to the bathroom during the night, and the toilet ran the rest of the night. It was a horrible experience, and I will NEVER stay at this hotel again. The only PLUS here was that the counter clerk the morning after was pleasant and gave me credit for the second night, and the incidentals. I didn't stay the second night in the city, I went home. Read moreGenuine Hotels.com guest review
On our first night we went to have dinner only to come back to our hotel room to find the door slightly open and our iPad gone. We has to file a police report, incident report with security and hotel none of which could look at cameras to see because management was unavailable. All we were told was everyone walks in and out with iPads. I've been calling […] hotel management to follow up no answer or call back even after leaving a message. Will never go back. Read moreGenuine Hotels.com guest review
Perfect location. Very friendly, accommodating staff.Genuine Hotels.com guest review
"CLOSE TO RIVERWALK"
My stay was great, rooms were very clean, hotel staff were very friendly and helpful,hotel amenities were fine except for breakfast, not enough choices, would be great if hotel had more choices bacon/ham/ etc.if I had to stay in San Antonio again, Red Roof Plus Downtown would be my choiceGenuine Hotels.com guest review
"Would stay here again"
The updated room with hardwood floors was nice. The staff was super friendly. A little sketchy neighborhood, but any downtown area can be! It was close to attractions, which was nice! The only main negative was that there was not a refrigerator in the room! The wifi was super slow to nonexistent too. Otherwise, cleanliness and comfort were good!Genuine Hotels.com guest review
Not great if not for the location and surrounding area I would have giving it an all not at all satisfied. We were booked for three days but only stayed 2 days.Genuine Hotels.com guest review
ThisRoom Was Not Clean At All And They Changes Us Many Times And HaD Toilets Overflowing And Did Not Wipe It upGenuine Hotels.com guest review
"Excellent walking distane"
The hotel was just a short walk to the Alamo and Riverwalk. We were there just one night, but we were able to just walk to the sights we wanted to see. The staff was friendly and helpful. A hot breakfast would've made it better.Genuine Hotels.com guest review
"Ok budget hotel for WEEKDAY price."
This hotel was ok for our stay. The staff was friendly, but kind of slow. The hotel was up to date, but our hallway carpet was disgusting. Our room was acceptable for the price, and plenty clean. Don't expect to enjoy the breakfast....basically danish's and oatmeal. It's located close to the river walk, but not close enough to reasonably walk there. […] We would stay here again, but only for the weekday price. Read moreGenuine Hotels.com guest review
"Walking distance to the Alamodome"
Very convenient and very comfortable.Genuine Hotels.com guest review
Great stay.. employees were very nice..rooms were clean.. over all we will definitely stay againGenuine Hotels.com guest review
Nice and clean, but the only problem was no internet available in the room.Genuine Hotels.com guest review
"Great for the price!!"
Location is one block away from river center mall. Parking was worth the $10 due to it being secured all day and unlimited in and out entry.Rooms were clean.Breakfast could be a little better than a grab to go.Genuine Hotels.com guest review
The service was great !! Price for what you got was not worth it !Genuine Hotels.com guest review
Enjoyed the comfort of the room and parking security.Genuine Hotels.com guest review
"charge for parking"
my stay was wonderful friendly staff but we had to paid for parking and was not told ahead of time that we had to paid for parking $10.00 a nite so we ended paidingl Total 40.00 for nite need to know that ahead of time about parking feeGenuine Hotels.com guest review
"Great looking modern style rooms !!!!!"
We booked this hotel with for us and our 2 kids, so the kids could see Lady Ga Ga. We were very impressed with the newly designed/modern looking rooms !!! WOW Great looking wood floors along with flat screen TV. All of the front desk were very friendly to us and our family. My kids really enjoyed the outdoor pool with plenty of pool towels in a very […] clean pool !!!! We also enjoyed the grab and go breakfast. There was plenty of food available which had danish, bagels, fruit, juice and oatmeal. Because the rooms were very nice and modern, looking we will definitely stay her next time !!!! Read moreGenuine Hotels.com guest review
Would definitely stay here again!Genuine Hotels.com guest review
"Room for improvement"
The WiFi was horrible. It scarcely worked throughout the building. My room was fairly clean, but the sink was stopped up. Showerhead in room was detached from wall. I called and asked for towels but I had to leave before they came because it took so long.Genuine Hotels.com guest review
"Not What You Would Expect"
I have to say that after reading the reviews I was hesitant about my stay. I am glad to admit that I was wrong about it. I had a great stay and despite it being next to the Interstate, I could not hear the traffic. The Front Desk employee, Jessica, was very helpful and it is due to the staff that I would definitely come back to this location.Genuine Hotels.com guest review
This was great stay for the price. Walking distance to the Riverdale and half the price of hotels just a block closer. Courteous staff, free small breakfast, WiFi in rooms, but much else to ask for. I would definitely stay again.Genuine Hotels.com guest review
"No Hot Water"
Upon arrival, we discovered that our room did not have any towels or washcloths--we had to go down to the front desk and personally retreive these items because the staff was "too busy" to bring them up to our room. The internet was extremely slow and we did not have any hot water for our showers the next morning. When we complained about the water, […] we were told, "sorry--there's a lot of people taking showers this time of day". Any hotel that runs out of hot water is totally unacceptable, IMO. Although the hotel was fairly close to the Riverwalk, the location itself is in a sketchy neighborhood and we did not feel safe walking around at night. We will not return to this hotel. Read moreGenuine Hotels.com guest review
THE ROOM THEY PUT US IN FIRST, THE AC WASNT WORKING. WHEN THEY MOVED US IT WAS TO THE 6TH FLOOR AND THE AC WAS NOT WORKING THERE AS WELL. IT WAS 9 AT NIGHT WHEN WE REQUESTED EXTRA TOWELS, A FRONT DESK PERSON KNOCKED ON OUR DOOR AT 1230 AM MIDNIGHT TO DELIVER TOWELS AS OUR FAMILY WAS AWAKEN.... PRETTY MUCH OUR WHOLE STAY WAS BAD NO SLEEPGenuine Hotels.com guest review
Hotel staff was rude, $20 to park at a hotel we paid for was also ridiculous. The size if the pool is beyond ridiculous for a 6 story hotelGenuine Hotels.com guest review
"Close to the Alamo & River Walk"
Nikki at the front desk was very hospitable and helpful.The location was a short walk to must see sights. In spite of being close to the freeway, the hotel was quiet inside. Good value for the money. Breakfast was included but very basic fare. Overall, I would stay there again.Genuine Hotels.com guest review
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