Didn't have any towels and room wasn't very clean because we found someone else's belongingsGenuine Hotels.com guest review
"Could use some maintenance overall"
$10 parking is ridiculous when there is NO security nor any surveillance cameras securing the PARKING LOT! Back in March, parking was FREE. Another thing, hidden charges charged to CC when room has been paid for online through Hotels.com. Toilet wasn't working properly & shower curtain had a very foul smell. A/C was dirty and very dusty, overall the […] stay was unpleasant and should be due for corporate inspection! Read moreGenuine Hotels.com guest review
It no the best but it can be better,hot tub drain was real slow to dispose the water other than that is okay!Genuine Hotels.com guest review
"It served it's purpose for what we needed."
Pro-We needed low cost and not too far from home or work. Con-We were in 2 different rooms, because the 1st room had printed underwear tucked in with the sheets. Con-The 2nd room had a round the clock clicking noise, but if the sink light was on it stopped. So basically we were forced to have a night light. Con-Wanted to swim but the pool water was […] extremely cloudy and needed to be treated. Pro-The location was good due to being downtown and easy to access most highways. Pro-Most of the front desk staff was extremely helpful, (Matthew, Zach, Kimberly, Jackie, and Amanda). Pro-We had no issues getting towels or blankets. Con-The hallway carpets need a good shampoo and cleansing. Read moreGenuine Hotels.com guest review
The room was not cleaned after requesting it to be cleaned three times and no cleans towels were left for the next day either. I was switched to a different room for the second night and this room had no shower curtain and I was limited to two towels.Genuine Hotels.com guest review
Looking for a room for 1 night: reasonable, comfortable & location. Got what I asked for BUT: bed not too comfortable, noisy w/kids running around halls & 5th floor room facing expressway was unbearable (sleepless night). Oh well, consider for a family vacation because of location but not a business trip.Genuine Hotels.com guest review
"close to market square and alamo"
Great place to stay, clean, front desk staff at check in was awesome.Genuine Hotels.com guest review
Loved that it was so close to downtown and easy axcess to hiways which made it easy to get around.Genuine Hotels.com guest review
"Convenience of the price and location."
Red Roof Inn is a hotel my family and I can always count on to be affordable and comfortable. Evey time we visit San Antonio, we make a point to stay here. We actually stayed here numerous times. Red Roof Inn doesn't fail. Keep up the good work.Genuine Hotels.com guest review
"Was nice but still had it's ups and downs"
The hotel was very nice, the only thing was I was disappointed that I paid so much and it didn't come with a microwave and fridge. And the house keeper walked in on us early in the morning thinking we checked out. Not coolGenuine Hotels.com guest review
"Hotel Is Filthy-Where are the Inspectors?"
Hard to emphasize enough how dirty this hotel is. Every surface, every carpet is filthy. Rooms have one TP roll each, and you have to beg the staff to get another. Cheap but my health is worth more to me.Genuine Hotels.com guest review
I will never stay here ever again! These people are rude, they gave a room and people were already staying there! You sight ask me for a guests name and I listed one then they couldn't find me in the system under my name was under they persons name I listed! I may never use "YOUR" sight again!Genuine Hotels.com guest review
I was ok service bad badGenuine Hotels.com guest review
"EXCELLENT STAY I ABSOLUTELY RECOMEND"
The staff was very polite, attentive, and very willing to help in everything we needed any help with, and made us feel very welcomeGenuine Hotels.com guest review
"Don't expect much"
When we got to the room the cleaning lady was not quite finished. She asked me why they gave me that room then said "we'll let me check I guess it's done" the door looked like someone had broke in and it didn't work well. There was a broken dresser. The cleaner came in the first day and left a few towels but we had to go find someone to get toilet paper. […] I specifically unmarked pet friendly when looking for a room. They gave me a pet friendly room. Thankfully we brought our own breakfast because theirs only consist of bagels and orange juice THATS IT! Read moreGenuine Hotels.com guest review
"It was ok, but it could have been better."
The hotel itself is nice for what you pay for. The rooms are a bit small but they're clean. $10 parking a night is ok I guess. My only problem was with the management of the hotel. When my boyfriend and I arrived at rhe hotel there were 3 people at the desk. One of them was helping a customer and the other two were doing nothing. Not once did they look […] up and acknowledge us in the 10 minutes we stood there waiting patiently. We even saw one of the managers come behind the desk and I thought she would say something or do something about the long line growing behind us. NOPE. She never looked up either. When we finally were noticed, the guy was rude and looked like we were annoying him. The hotel is ok but I highly recommend going somewhere else. The customer service is just bad here. Read moreGenuine Hotels.com guest review
"delayed check in"
I visited this location of Red roof earlier also, it was good that time. This time I went to check in at 3.40 and reception guy told me that room is not yet ready. He told me that it will take 30-40 minutes but it was not ready @ 5.30 also. I went out and checked in @ 8.30 when we came back. Again one room was on 6th floor and they gave me another on […] 3rd floor. I had to move my stuff one to another when you are really tired. Read moreGenuine Hotels.com guest review
-Toilet not flushed. Talked to front desk. Didn't even apologize. - Paid for parking?? This is ridiculous.Genuine Hotels.com guest review
Good stay at a great rate.Genuine Hotels.com guest review
No real issues. Other than the hotel backed up to what I would consider a less than desirable neighborhood. No issues. Super clean. Great place to lay your head!Genuine Hotels.com guest review
"10$ for parking"
Everything was ok except having to pay for parking but other than that really good hotel reviews overexchagerateGenuine Hotels.com guest review
"nice, clean and close to downtown!"
We had a good experience! I will stay again without hesitation!Genuine Hotels.com guest review
"Was nice for the location & price"
I was pleased with our overall stay. I liked that it was close to the river walk but I didn't like paying $10 per day for parking! Also their breakfast needs improvement. They only offered bagels & pastries, which was fine but they only had 1 double toaster for everyone to use!!! There was a long line to use it.Genuine Hotels.com guest review
"It was a great hotel"
Great hotel, everything was great, didn't like the 10.00 charge for parking, or the 1.50 charge for a sage in room, but overall it was a great hotel, great price for location.Genuine Hotels.com guest review
I stayed at this hotel during my summer trip around Texas, and the hotel was in a great location has easy access to the I37 and it's close to downtown.Genuine Hotels.com guest review
"Good stay for the price."
Stayed her because was low but still near downtown area. Service was horrible. Front desk super rude. Stayed 2 nights and left me with no towels and trash in my room. Didn't clean. The ac wasn't that good. I called for new towels and they never came.Genuine Hotels.com guest review
We never did get towels for one of our rooms. The continental breakfast was so lousy that we just went out for breakfast, something we haven't done in a decade of travel. The bathtub plug barely held water long enough to bathe the kids. And they decided to clean the carpets noisily at 9 p.m.Genuine Hotels.com guest review
This hotel is just off the Riverwalk. It took about 5 minutes to walk to the river. The hotel staff was very friendly and helpful. The room itself was a little small, and could use a few updates to the bathroom, but overall it was comfortable and the area was safe enough to walk at night. I would definitely stay here again.Genuine Hotels.com guest review
If you want a mini fridge and microwave you have to upgrade and pay like $20 more and parking is $10!!!Genuine Hotels.com guest review
Not staying here no moreGenuine Hotels.com guest review
Ileft my room and in the couple of hours I was gone someone who isn't on staff had access to my room making it obviously known that they had access to my room. The trash wasn't removed so hotel house keeping wasn't it. But everything was completely opposite to how I left it. And luckily nothing was missing but yes my room was entered while I was gone […] making me feel uncomfortable. Your hotel staff at the time handled it very well and saw to It that I got a new room and new keys and respected my wished and for that I say thank you.. Read moreGenuine Hotels.com guest review
"Nice location & great service"
Everything about our stay was great. The river walk was walking distance from the hotel, which we fully enjoyed. Everything from the service, the rooms and the location were exactly what we were looking for when we booked ours rooms. This will be the place we stay the next time we visit San Antonio.Genuine Hotels.com guest review
The first time to use the toilet, it clogged. So we went to hallway because there were like 5 maids, and they said it's maintenance's job. So we waited 10 minutes, then called front desk, then waited another 20 minutes to call again, to wait 20 minutes for a guy to come up. Finally he does and a minute later we are good to go. The wait for maintenance […] sucked! The comforter had spots on it. Plus we had to pay $10 to park in garage and there was no guarantee that our car wouldn't be vandalized, but luckily it wasn't. Would have felt better with a security guard in garage! Read moreGenuine Hotels.com guest review
"Worst hotel ever"
We got our room and it was dirty. Went back down to tell them and got a different room. He went and checked it first to make sure it was okay. Went to that room key did not work, went back down, got the key re-coded, went back to room, did not work. We did this at least 5 times until they came and tried. It did not work for him so he let us in with […] his master key. Went in the room and it was also dirty. I am guessing he changed out the linens because they were clean but not how the maid service would do it. There was trash, dirty towels, and hair all over the bathroom. At this point we are pushing 2:00 am. Go down for breakfast and went back to the room and of course it did not let us in. The maintenance man came with a machine and got the key working. We get back from SeaWorld that evening exhausted go to the room and the key does not work. Go to the front desk and explain the situation and a manager went and tried the key. She said the battery in the reader was going out so she would move us to a different room. We get keys to our new room get all of our stuff up there, get ready to go in our new room and people are coming out of this room. So we got a room someone was in, we get a different room. Next morning we wake up and cleaning crew is directly across from our room. We come back in the evening and our room is still not cleaned. 11:00 pm there is banging at the door and someone comes in. It was the front desk they thought the room was vacant. Read moreGenuine Hotels.com guest review
We came in San Antonio for couple days and location of this hotel is cannot be better. The Alamo and Riverwalk is 10 minute walking distanceGenuine Hotels.com guest review
"LOCATION LOCATION LOCATION"
Great location, great value. Ten minute walk to Alamo and River Walk. Very safe area. Nice pool area. Room was nice and recently updated. Have. Now stayed at three Red Roof properties this trip and am A RED ROOF FAN.Genuine Hotels.com guest review
The only thing worthy of a good report is the location of this Hotel. A/C was out in our room and even though they said someone was coming to fix it no-one ever showed up. It was extremely hot for the first few hours of our stay. I finally had to go down and ask them for another room. Which their first response was they didn't have another one. We did […] end up getting another room. Front desk didn't seem to be very sympathetic about the situation at all. The Hotel walls are very dirty with spills and the like, there were little ants in the room and there was tissue paper in the bed when I rolled back the sheets. I will definitely consider paying more for a better hotel next time. I would not stay again. The location was great. The only positive thing I have to comment on. Read moreGenuine Hotels.com guest review
"You get what you pay for"
Location is great for sight seeing and the downtown area. Cheap hotel with long lines to check in and out, and staff unwilling to do anything about the other guests who seem to think its normal to party and listen to music in the hallways of hotels with their doors open at 3 am...Genuine Hotels.com guest review
"Doesn't Even Deserve 1 Star"
Absolutely terrible. I refuse to ever use this hotel or any Red Roof ever again. Nit only did they charge us for four nights instead if two, they praised a return within a few hours that wasn't received, then again by a certain time, and again wasn't received. Then when asked to speak to the manager, the lady walked right passed me and ignored me. She […] went back to the front to give the front desk a paper and had the attendant speak to me- SHE REFUSED TO TALK TO ME. I was livid. Then they promised the refund by three that afternoon and guess what? Nothing. We called Hotels.com to speak to customer service and told them we refuse to stay the second night there and Hotels.com called them with me on hold and they got their refund WITHIN 10 minutes. Really? Then I called the Red Roof 800 number and guess what? Each individual location is in charge of their own billing. So not only were we waiting for a refund from red Roof but also from Hotels.com. So since Red Roof DRAINED out account, we had less than $20 in cash to get Jimmy John's our first night there and had to go home the next day after a massage previously paid for. The customer service at this location obviously didn't exist. They ruined our 3 year anniversary getaway and my first experience ever in SA. Also, the bed felt like we sphere sleeping on the box springs and every time the AC would kick on, the unit would vibrate. We got ZERO sleep. Read moreGenuine Hotels.com guest review
Everything was good... The bed was comfortable... And I only had one complaint and that's the TV needed more chanals.... And the breakfast needed waffles... But its all goodGenuine Hotels.com guest review
"Stay at Red Roof Plus"
Compare to the price of the surrounding hotels, it is worthy to stay here. The Alamo and Riverwalk is few minutes walk from the hotel. The breakfast is simple but it is free, parking is $10 per night. The air conditioner of the room is little noisy and the cooling was not sufficient even with coolest settings.Genuine Hotels.com guest review
"Got the job done."
It was a fine place. The price was inexpensive. Here are the things I liked... 1. The people working were nice. 2. My room was clean. 3. My room had laminate flooring which felt cleaner than the regular carpet. 4. The cost. Here are the things I didn't like... 1. They don't have enough workers. One poor girl was answering the phone, checking people […] in, and answering guest questions. 2. The hallways and elevators were pretty gross and beat up, especially the floor. 3. Breakfast... HAHA. I got down there before 8am and it was gone except one guy cooking a piece of bread in the toaster. 4. I like strong water pressure, but wow, that shower was intense. Someone took out the pressure regulator. I used to have tattoos. Not anymore thanks to that shower. That is where you are supposed to laugh. I would stay here again. It was cheap and close to the convention center. I wouldn't bring my kids, but for me it was good. Read moreGenuine Hotels.com guest review
"It's a great price for downtown San Antonio"
This hotel was not the most luxurious, but it came with an affordable price at a walking distance from Riverwalk in San Antonio. Also, if you stay in one of the higher floors facing down town the views from the room are spectacular. The only downside is the service is not that great and you have to pay 10 dollars a day for parking.Genuine Hotels.com guest review
Poor quality and poor service. Spend the extra money for a better hotel. Unless you enjoy sleeping with crickets.Genuine Hotels.com guest review
"Nice rooms and area was good"
Had a last minuet plan to walk the river walk Alamo etc. book 2 nights and had a good stay. Rooms are clean and good size. Hard wood floors are clean. Over all a great stay for the price.Genuine Hotels.com guest review
Location was very convenient, hotel was very clean. The only thing I didn't like is having to pay for parking $10 a day. Seems a little unfair.Genuine Hotels.com guest review
If u just wanna get away this is the right placeGenuine Hotels.com guest review
Would be perfect with hot breakfastGenuine Hotels.com guest review
"overall good place"
it was good I had a few issues but they made it right by giving me a free night stay. so I cant complain too muchGenuine Hotels.com guest review
"They need new cleaning crew"
When we arrived at 8:00 pm Sunday, NONE of the hotel rooms were clean. The maitenance ladies marked off a bunch of rooms claiming they were clean when they weren't. It took us an hour to finally get a room after we waited in line for another hour. The front desk did all they could to accomodate the guests. After we were given a room I walked back downstairs […] to grab more luggage from out vehicle, and the waiting line was out the door and around the corner. Our safe and our fridge was broken and was never fixed during our 2 night stay. Will most likely book elsewhere next time. Read moreGenuine Hotels.com guest review
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