Hotel overloaded, poor breakfast endless waiting time in the morning. Bad noise isolation of the rooms, poor bathroom. Poor amenities around pool and to the beach. Maximum 3 stars worth to a 5 stars price level.Genuine Expedia guest review
"It is not a resort."
I always try my best to go to Holiday Inn, any where in the world. However, this is the first time am experiencing this very low value of customers. The first thing is that, it is actually not a resort, or at least, they do NOT put you in the resort, if you book online, they are going to dump you in the worst location in the hotel with no access to […] the resort. If you want to consider this hotel, make sure that you are not going to go to any resort, not going to enjoy the view. Basically, it is really bad. Read moreGenuine Expedia guest review
"Family of 6 stay at The Holiday Inn Penang"
We are a family of 6, comprising 2 children and 2 teenagers. We stayed in Ferringi Tower for 7 nights . I had booked 2 rooms but when we arrived the staff were most accommodating so we ended up in interconnecting rooms. One room had a king size bed and the other 1 king size and 1 queen bed. The rooms were quite spacious, the beds were comfortable. We […] enjoyed the breakfast each morning. The hotel is close to eating places and the night markets. Great pool area. Complimentry kids club. Good variety of water sports available on the beach in front of the hotel and reasonably priced compared to Australia. I felt very safe in Penang and would defintely recommend the Hoilday Inn. Read moreGenuine Expedia guest review
"A lovely hotel for all."
The hotel room was very comfortable and clean. Lovely big rooms and bathrooms in a good location. The only downside is the smell of fumes from the jet skis and boats whilst one is relaxing near the pool or in the garden. Hopefully the hotel management can do something about this.Genuine Expedia guest review
Acceptable hotel, unfortunately we were there over the new year period, the upgrade to the beachfront room was welcome for the fireworks, but not for the 2am wrap up for the band! We paid a premium for the stay but it was expected for that time of year.Genuine Hotels.com guest review
"friendly staff, perfect view"
Hotel staff and reception were very friendly, It's worth what you pay for , free wifi internet, free Breakfast buffet which was great a variaty of so much food, location of the hotel is fantastic, i would recomend this hotel to anyone as the sea view and location is perfect, defnitly we'll be back.Genuine Expedia guest review
The hotel was fantastic. From food to activities to cleanliness! Really enjoyed my stay.Genuine Hotels.com guest review
"Nice room nice view"
Although our room is located at the Ferringgih Tower, i.e. opposite of beach side, we can still have the sea view from the balcony of out room. It is bery relaxing. Love this part of the room, unfortunately we didnt enjoy much as we travel around penang for most of the day. We happened to stay there during the new year eve, so it was pretty noisy near […] the beach wing area. Fortunately, we chose to stay in the opposite tower so that we can sleep with very little noise distraction. The only surprising quality of the hotel is the breakfast. Happened that we did not include the breakfast in our room package, thus we paid extra for it. The food was far below our expectation. Well it needs some improvement, sometimes quantity does not have to be more, focus on quality of the food. Taste is just so so to me. And most of the food are cold already. But the cakes, pancakes and pastries are good though so keep it up!:) Other than the breakfast, well I enjoy my stay there and I might still want to stay there again if I go back to Penang, but of course with improved breakfast please:) Cheers, Victoria Read moreGenuine Hotels.com guest review
the entrance to the hotel is well maintained and looks good but the interior like the corridors from the rooms etc. need refurbishment e.g.. walls a bit broken here and there. the replenishing of the soap and toilet paper etc in the bathrooms didn't happen regularly. the food was pretty average and the buffet breakfast was the same everyday. could have […] done with a bit more variation. the hotel is located in a convenient place. we were very interested in sea bathing and booked to go to penang especially because of this but we were unable to as there are supposed to be jelly fish and also there is also a lot of water sport and hardly any area for bathing in the sea which was a big disappointment. Read moreGenuine Expedia guest review
"Nice Hotel, but still need some improvements."
The hotel is clean & comfortable. The quality of food for breakfast should be improved.Genuine Hotels.com guest review
"My STAY Review"
My stay overall was just satisfactory!! The room that was given to us smelled of damp and mould. We asked our friends to check the smell as well and they felt it was definitely damp smell coming from wall and wet carpet. We asked for another room which they kindly agreed and it was less smelly than previous one. But the other facility like swimming […] pool was not great either. too many locals occupied the pool and was packed. Read moreGenuine Hotels.com guest review
"Stay in Penang"
The staff were extremely friendly and helpful - always there to greet you with a smile. Our room was wonderful. For some reason we were given a very large family room and had the biggest bed I have ever seen. The bathroom was massive and spotless, as was the entire hotel.Genuine Expedia guest review
Overall pleasantGenuine Hotels.com guest review
"Great hotel in great location."
Awesome hotel and free upgrade to ocean view room. Highly recommended and would definately refer this hotel to others.Genuine Expedia guest review
You can’t beat the location - the famous night market is one side of the hotel and the famous firangi beach is on the other side. Service was good and the rooms were clean and comfortable. We stayed on the beach wing and the beach access is straight from the hotel.Genuine Expedia guest review
I was given a free upgrade and stayed in a very spacious room with one king and one queen bed. It was on 17 floor of the tower wing and faced the ocean. I woke up to the ocean feeling wonderful everyday. The bed and pillows were super comfortable. Beach was merely less than 5 mins away. Would definitely book holiday inn again if i am visiting penang […] again! Read moreGenuine Hotels.com guest review
"Will definitely stay here again"
Hotel was very clean and rooms were a good size. Very close to night markets and food court. Will definitely stay here again. The staff were very friendly.Genuine Hotels.com guest review
"THE HOTEL OF EXCELLENCE FOR ALL"
I HAVE STAYED AT THIS HOTEL SEVERAL TIMES OVER THE YEARS, AND IT IS FANTASTIC. I AM A MEMBER OF THE HOLIDAY INN'S PRIORITY CLUB, HAVE BEEN A MEMBER NEAR 30 YEARS. I SUPPOSE I AM A BIT PARTIAL, TO SAY THE LEAST! I WELCOME ALL OF THE RENEVATIONS, UPGRADES, BUSINESS CENTER, ETC. THE ROOM SERVICE WAS EXCELLENT, AND THE FOOD DELIVERED TO THE ROOM WAS EVEN […] BETTER. THE ENTIRE STAFF WAS OUTSTANDING, FROM THE DESK TO THE ROOM ATTENDENTS. AS A CONCLUDING COMMENT: PLEASE KEEP UP THE GOOD WORK!!!! Read moreGenuine Expedia guest review
"Nice hotel in a good location"
The hotel is located in the centre of town. I stayed in a balcony room on the 14th floor. The room was lovely, huge bed which was very comfortable and a great view. Nice large flat screen TV with plenty of chanells to chose from. The staff were very helpful and friendly. For those that dont know the hotel is split in two, on different sides of the road. […] The only downside to the hotel is the pool, it's located on the beachside so I had to cross the road or use the overhead walkway to use the pool. Read moreGenuine Expedia guest review
"comfortable family hotel"
Location is good near to night market and beaches. More regular shuttles to Georgetown would make for greater convenience.Genuine Hotels.com guest review
Nice hotel. Rooms are spacious. Indian food is excellent ( it is a treat for the expat Indian crowd) . Would recommend getting a room on the sea side wing. If u are having dinner at the hotel, do go early. The hotel picked us up from the airport (it was close to midnight) -- excellent service.Genuine Hotels.com guest review
After a hair-raising 45 minute taxi ride from Penang Airport we were greeted at the hotel by Jay, she was gracious, helpful and basically lovely. A great start for the hotel. Our room was on the 22nd floor with a stunning view, second good point. Breakfast both mornings of our stay were also without fault, from the perspectives of surroundings, choice […] of foods and staff attentativeness. The hotel could not be faulted but I doubt I will return to Penang, but that decision has NOTHING to do with the hotel, it was fantastic. Read moreGenuine Hotels.com guest review
We really like it, we enjoyed itGenuine Hotels.com guest review
"You nearly get what you pay for"
Inconsistent Room Attendants and Room Service staff left you wondering what you were going to receive on any given day. The very dated bathroom pulled the standard of the room down considerably. The hard sell to upgrade our room was not expected nor appreciated.Genuine Expedia guest review
Lovely location great staff. Tower seperated by busy road. Windows do not open so get a balcony for fresh air. Very nice otherwiseGenuine Expedia guest review
Old room and not cleanGenuine Hotels.com guest review
"A beautiful hotel"
Excellent service by everyoneGenuine Hotels.com guest review
Just the location was good and erery thing was baaaaadGenuine Hotels.com guest review
Great position. Near the night market and restaurants. Beach is so small but clean and nice.Genuine Hotels.com guest review
Great hotel, great place to stay, right in the middle of everythingGenuine Expedia guest review
Nicely located near the market stalls and restaurants. Nice big room with good facilities. Great value for money when compared to others in the area.I would stay here again with or without the family. Pool and Restaurant etc are at the Beach side branch, an easy stroll across the road.Genuine Hotels.com guest review
"Very enjoyable stay - but don't expect peace"
Hotel is great and service was excellent. Staff made the stay so comfortable and that mixed with the location and the faculties make for a great hotel. The pool is good and not too crowded and the breakfast in the morning was very tasty and a large choice. We stayed in the beach side which was perfect as we could be on the beach from our room in less […] than 2 minutes. Two slight problems we had - 1. The aircon made the room damp and the walls were permanently covered in dripping water which gave a bad damp smell to the room - didn't bother us enough to move rooms though! - 2. The nightclub next door was so loud it spoils the calmness of the pool area from around 4pm each day. This combined with the hotels own (very loud) karaoke in the reception area means it is hard to find relaxing places anywhere in the hotel after dark. It was fine in our room but we did hear others complain of the noise reaching their room - honestly not heard karaoke so loud (and so bad) in any other hotel!! Read moreGenuine Hotels.com guest review
"Moderate Hotel for family holiday."
The split hotel concept seaside/hillside is not a good for the ease of meals, swimming and relaxing in the lounge to or on the poolside lounges. The pool itself is only small and when devided by a floating barrier for smaller children left little room for any swimming distance. The meals are average and compaired to other hotels in the area, expensive. […] The computer wi fi (for which you pay) was a total disaster, with even the reception staff unable to easily get on line. My family had two adjacent rooms, one had a leaking toilet water inlet but the only maintenance was to place a towel to soak up the water, was told it would be fixed when we vacated. Given that we had previously stayed in three other hotels on the Ferringi strip this one was at the bottom of our ratings. Hotel staff tried hard but on occassion understanding Engilsh was a problem. . Read moreGenuine Expedia guest review
Unexpectedly excellentGenuine Hotels.com guest review
Fantastic value for money. Our deal was less than half the price of other nearby hotels and the Holiday Inn had everything we needed. High quality service. Nice pool. All the services of a top hotel. In a great position. Close to restaurants and right in the middle of the night markets. We loved it! Would definitely stay there again if we return to […] Penang. Read moreGenuine Expedia guest review
"Experiences at the Holiday Inn"
I would suggest this to all travellers especially vegetarians. They have a good Indian spread. Upon coming to the hotel the staff were very friendly and I being a Tamil and the receptionist being one switched to vernacular. Enquiring whether it was my first visit to Penang and I saying yes, she upgraded me to a sea facing view. Ohhhh Man, for the simple […] pleasures of life. Green waters, multi coloured para sailing chutes, jet skis, motor boats what not. The swimming pool was great and the massages just outside the hotel and right on the beach were great. Ask for Ali who I consider the world's greatest massuer. Just outside and on the road was the bus stop. Take 101 to the heritage George town or to the spice garden on the opposite side. Some negatives. Swimming pool bathroom reeked. Bathroom fittings could be better. But for the price this hotel is a steal. Read moreGenuine Expedia guest review
"Fantastic gem among hotels!"
Awesome room with great views! Thoroughly enjoyed the stay! The only drawback was that we stayed there only for a night which was unfortunate.Genuine Hotels.com guest review
Terrible service, extremely unprofessional rude staff. Renovation works were happening at the time of our stay which we weren't warned about; hence smelly, noisy reception. Overall a Terrible terrible place.Genuine Hotels.com guest review
"requires more elevators"
hotel was its standard 4 star rate good breakfast with beautiful ocean view, friendly staff fast check in and check out. night was very noisy, elevator was very very slow. overall good stayGenuine Expedia guest review
Pleasant stay.Room renovations done since our last stay in 2010 are a great improvement.The Hotel has made the rooms modern and fresh using a mix of new and restored furniture to create the new decor. If you need large rooms this property has them.We had a room with only a kingsize bed,but had booked for 2 queen bedded room with seaview.Because it was […] the busy Easter weekend,when many families were checking in,the hotel offered us a room with balcony to change our booking. Had a delicious Buffet dinner that was great value then went strolling through the night markets on the street at the front of the Hotel. Would recommend. Read moreGenuine Expedia guest review
"Slightly dated hotel - good if you are on a budget"
We stayed at the Holiday Inn Resort Penang (Beach Wing) for 3 nights and despite some minor issues enjoyed our stay. The staff is very friendly and helpful, locationwise very close to various restaurants albeit at the far end of Batu Ferringhi. Breakfast is good value for money, a big selection however sometimes a long wait for refills. What we found […] unpleasant were the smelly carpets in the hallway (overdue to be cleaned) and some traffic noise (our room was towards the road and not the beach, so maybe you are better of choosing a room with beach view). We would recommend not to book the taxi back to the airport with the hotel but use a taxi from outside instead. The hotel charges MYR 90, whereas you are charged MYR 70 if you hail one from the street (agree price before boarding). Read moreGenuine Hotels.com guest review
"Great value for money"
Rooms are good sized, clean, comfortable. Good location withing Batu Ferringi beach. Would be better if the hotel provided free wi-fi or internet service in rooms.Genuine Expedia guest review
"Pleasant suprise awaits"
Newly rennovated tower wing. The room was refreshing and supercomfortable - not just a room to sleep in, rather one to relax in, read, watch big screen, scatter clothes around, lay out toiletries, etc, just like home. The room service was outstanding. Even the maid was courteous and asked if I required drinking water. Front desk was friendly and cheerful. […] Pool attendants were watchful. Bar staff were local Malays and served great cocktails and courteous banter. Has a newly appointed G/Manager, Simon, who is injecting fresh ideas into the patterns, including a fortnightly GM cocktail hour! Perhaps he will also include a 'Mocktail Hour' sometimes, so the Middle Eastern guests and Western guests can have the opportunity to mix and chat. After a couple of days of chilling out, staff and other guests became more engaging, but that was probably my own relaxing issue anyway. An amazing open-air eatery just off the tourist path and around the corner from the Petronas petrol station called UMI'S Nasi Candar served the most appetizing, wholesome, freshly prepared, hygenic and really cheapgreatvalue food in Batu Ferringi!! Swimming pool at Holiday Inn I really liked to soak away the stress and do some laps. The pool was always sparkling clean. I was pleasantly suprised at the quality of this hotel and on my budget, will be staying here again, next time I visit Penang. Oh, the live band has a line-up of world class musicians who are unknown to the rest of the world!! Check them out. Read moreGenuine Expedia guest review
"Holiday Inn Penang"
Excellent location in the middle of Batu Ferringhi beach, near to the night market and all the restaurants and shops etc. We stayed in the Tower wing and our room was fabulous, looking out towards the sea and hillside. Very clean and comfortable with a huge flat screen tv, we would stay here again.Genuine Expedia guest review
"A worthwhile stay"
The staff was very friendly - when they stopped chatting & could be bothered to serve. The room was good, after I went down & told reception my list of problems (broken loo, etc). I watched a chip that I'd dropped on the floor for most of the week, despite being cleaned several times. The cocktails at the bar had the booze waved over the top, so were […] more like mocktails. The band they had playing was like a train wreck - so horrible it was fascinating. The room service food was adequate. A great location & relatively cheap to stay, but go elsewhere to eat & drink. Read moreGenuine Expedia guest review
We had a great view over looking the beach even though we were in the hillside resort, rooms were very clean and comfortable, easy access to the beach and night market at night. the overpass connecting the two wings of the hotel has beautiful flowers, the hotel staff is friendly and helpful. bus station right outside the front door of the buildingGenuine Hotels.com guest review
"The Holiday inn in Penang"
I was a bit upset with the service from holiday inn penang in ferringi beach. I have booked 2 rooms via internet. The norm check in time was 2 pm but when we arrived at 5 pm one of the room are still not ready. Reason given was late check out from previous guest as rooms was already allocated. So no other choice we took the room key to put our baggages […] while waiting for the 2 room. But when we reach our room, it was a smoking floor which we highlighted we wanted non smoking floor. And the strench in the room was bad. We went to reception to ask for another room but was told to wait and there are other guest checking in and they got their room. There is a problem with the hotel management. My impression for holiday inn was good but now no more. Read moreGenuine Hotels.com guest review
The hotel is clean, the staff friendly and the facilities great. The pool is maintained well and large in size! The best part is it is very reasonably priced!Genuine Expedia guest review
"Stay in George town instead."
The Staff have difficulty understanding English when concerned with anything outside a simple enquiry. They were mostly useless in providing ideas for getting around Penang. A couple of the staff were good, but that was it. Reception was basically a rude experience. The Swimming pool looks good at first however it was quite dirty inside and out. The […] pool staff treat pretty young women well anf ignore everyone else. The beach is a dump. The strip is plagued with various jet skies and boats leaving the water very murky and the sand streaked with oil and fuel residue. Read moreGenuine Expedia guest review
"OK & clean"
Overall quality of the hotel was OK. A little word of warning - the hotel has two sides. We stayed at the Ferringi Tower side where you have to either cross the street or via the overpass bridge to go to the main hotel where the pool & beach are located.Genuine Expedia guest review
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