"Not worth it"
After a long day of travel, we arrived to a 20-minute line for check-in, then we went up to a tiny jail cell of a room. In the two nights we stayed at Row, never did we leave or re-enter an overcrowded dark lobby. In the room, the windows were drafty, the bathroom was tiny and had no space to place items, and the sink drain was mostly clogged, so it […] took 15 minutes to drain after washing your hands or brushing your teeth. I heard this place was recently renovated, but it seems they spent all of their renovation dollars on hip decor rather than guest comfort. For our third night, we stayed at a nearby Hilton chain and the experience was 100% better. We wished we had stayed at the Hilton the entire time. Read moreGenuine Hotels.com guest review
"Great location and comfortable clean room"
Great location. I have stayed twice - room was quite small the first time, but comfortably large the second time. Staff are friendly and responsive.Genuine Hotels.com guest review
Requested a down free room at time of reservation and again on two occasions after check in and discovering the bedding was made of down. Had to make several requests and never got the pillows and duvet replaced. We have allergies to DownGenuine Hotels.com guest review
"Good location for price"
Went to NYC for a weekend with my brother for a night on the town. Found this hotel after arriving while looking for hotels near times square. Upon arrival, the hotel was quite nice and my front desk service was excellent! The rooms were very comfortable for the size (what you would expect in NYC) but the only downside to this room was that the restroom […] was way too cramped. There was a heater right in front of the toilet so it was difficult to maneuver around, but overall, I would stay there again for the price. It was conveniently located just a couple blocks away from Times square and from Broadway. Read moreGenuine Hotels.com guest review
"Great Stay at The Row"
My friend and I were in the City for our Annual Christmas visit. The Row is a nice place to stay, very convenient to everything. The hotel although old is well kept and has been re-furbished. I really can't say anything negative about the Row and a great hotel for the price.Genuine Hotels.com guest review
Hotels.com should inform customers that if you book this hotel charges a " facility charge" of $20.10 when you check in to your room. The hotel clerk blamed it on "expedia" and then I told him that I booked hotels.com. he said to take it up with hotels.com. I informed him that NYC had the agreement with hotels.com. I booked through hotels.com and that […] my agreement was with them. Please inform the guests of the additional charge or work With NYC to eliminate fee. I prepaid for room. Hotel also has a musty smell as well Read moreGenuine Hotels.com guest review
"Our ! night stay"
Clean room, comfortable, but walls very thin and could hear noisy neighbors talking. A bit PriceyGenuine Hotels.com guest review
The room was very clean, but very small and had no amenities at all. No coffee maker, water, fridge, etc. It was barely big enough for 2 people to fit in with luggage. The bathroom was tiny, too. The lobby is very modern and looks very nice, but the rooms are basic. The service at the front desk was barely friendly and when we had to call to find out […] if they offered coffee or room service, they said no. Well, we went down to the lobby and they DO offer breakfast and coffee! Why didn't the front desk know this??? Overall, the location is great, hotel is clean, but it does not offer much more than that. Read moreGenuine Hotels.com guest review
"tiny and loud."
The lobby had the constant throb of techno-music. The hallways had not been vacuumed for some time, and debris was spread about. The bed was small, no queen sized mattress available. The bathroom was tiny, no space for even a small kit.Genuine Hotels.com guest review
I went there for a getaway with my girlfriend. The hotel is in excellent location, close to all the Broadway musicals. We went to the Phantom of the Opera that is literally around the corner. We stayed in 2 different rooms. The first one was not in good condition, was by the elevators area, terrible shower and noisy AC that didn't work. Second room […] was much better, it was a OK room. The cleaning staff was really good. There is a bar with live music downstairs, if you get there at night and want to have a drink, it's a nice place. The lobby is very crowded. Be aware of a 20 dollars service that has to be paid daily if you book through hotels.com. Read moreGenuine Hotels.com guest review
"Good time in the NYC"
First time staying at the Row NYC. It was great. Cool for the hipsters, fun for my family. Kids and grandparents alike enjoyed their stays, along with my wife and me.Genuine Hotels.com guest review
The hotel was filthy and they didn't clean our room even when requested twice. Great location but the service and cleanliness were lacking.Genuine Hotels.com guest review
The front desk staff were extremely rude. Bad bad customer serviceGenuine Hotels.com guest review
"Good place to stay"
Beutiful place. Very modern.Genuine Hotels.com guest review
"Customer service needs improvement big time."
My stay was cool the bed was confortable but the room was really small. I couldn't get anyone over the phone when I needed something, and staff wasn't very nice.Genuine Hotels.com guest review
The room smelled very bad. A facility fee was added on. Good location close to theater district, nice lobbyGenuine Hotels.com guest review
"excellent, would come back again"
perfectGenuine Hotels.com guest review
The customer service manager was outstanding. Couldn't have been friendlier and more helpful. The only criticism is that the hotel charges a "facility fee" of $20 but the only thing you get is a flimsy water bottle and wifi. Seems like a ripoff.Genuine Hotels.com guest review
"Checking in-bring a sandwich for the wait."
took a long time to check in.Genuine Hotels.com guest review
"tough night in NYC"
The heat would not turn down and it wasn't just my room. Others had to open windows as well. And I was right by the elevators which were going all night long. Not a good night's sleep.Genuine Hotels.com guest review
"Great location, great price"
its a great deal for the price. Right in the center of time square practically and not far from everything else. Room was small, but you have to expect close quarters for the location and price.Genuine Hotels.com guest review
"Great Location Cool Hotel And Typical Small Rooms"
Rooms small but great hotel.Genuine Hotels.com guest review
"Very good value"
The staff was unfailingly friendly and helpful. The room was small but not uncomfortably so and the design was excellent.....crisp in black, white and grey. A very comfortable king bed and really nice bed linens and pillows. The bathroom was tight but clean and efficient. Overall, very good value right in the theatre district. We would definitely come […] back to this hotel. Read moreGenuine Hotels.com guest review
"good value for the money in an expensive city"
well situated; noise-free rooms on the upper suites.Genuine Hotels.com guest review
All great except sound proofing not adequateGenuine Hotels.com guest review
"Have stayed here for over 13 years."
Great hotel at a great location. Stayed here when it was the Milford Plaza and love the new remodel and never stay anywhere else in NYC!Genuine Hotels.com guest review
"Reasonably Priced in the Middle of Times Square's"
I flew my daughter from L.A, to N.Y. for her birthday weekend. Most hotels in Times Square are very expensive. I found the ROW NYC and it was reasonably priced and right in the middle of the action. All of the Broadway theaters are within a few blocks and it is surrounded by nice restaurants. The hotel was very clean and the staff was friendly. The […] rooms are a bit crampped, but clean and nice. For the price, this was a great hotel and I would stay here again. Read moreGenuine Hotels.com guest review
"Row or Milford"
The old Milford.....Renovated but still THE OLD MILFORD.Genuine Hotels.com guest review
"Walk in closet size rooms!!!"
I almost felt like I was in another country when staying at this hotel. The rooms were surprisingly the SMALLEST I've ever stayed in for a 'four star' hotel. I would not give this hotel that many stars, simply because of the tiny rooms and a FULL Size bed. Not even a queen for $200 a night. I felt like it was false advertisement on the site, saying […] you could get a queen or full. I guarantee it isn't a 50/50 shot. Either way, the room was literally the size of a large walk in closet! Only reason it should get stars is purely location and the lobby. Read moreGenuine Hotels.com guest review
it was ok for New York CityGenuine Hotels.com guest review
"Nice stay buuttttt......"
The hotel was beautiful and a huge improvemnt from its former state. Comfortable and clean. However, on our last night a LOUD announcement came across a speaker in our room stating a fire alarm was being investigated. After just falling back asleep another announcement came across stating it had been cleared. About 15 minutes later ANOTHER VERY LOUD […] ANNOUNCEMENT came across stating it was being investigated again. Now,we were concerned being we were on the 19th floor. Needless to say this time we could not go back to sleep.They never cleared the 2nd announcement. Very frustrating... Read moreGenuine Hotels.com guest review
"Cary New York Vacation"
My family enjoyed our stay.Genuine Hotels.com guest review
"Great hotel if only they'd replenish cups"
The hotel is newly remodeled and in a great location. My only complaint: We were there 4 nights. Upon check-in, there were two paper cups in the room. We used these the first night. Housekeeping would not replace them. The front desk told us they didn't replace them because they were being "green". In that case, they should have provided glass glasses […] that could be washed. Read moreGenuine Hotels.com guest review
"Location, thats pretty much it"
The hotel room was super small as expected. Unexpectedly the walls were quite thin and anything going on the in the hallway was easily heard and disruptive. The bed was not comfortable. Aesthetically the hotel is pleasing but as far as performance... not so great, might as well spend 40 dollars more and get a way nicer hotelGenuine Hotels.com guest review
The room was extremely small, not clean at all. Our heat went out and after several visits from engineering, it never got fixed... It was awful! Stay somewhere else, not worth it for the price.Genuine Hotels.com guest review
"Great hotel for the price"
Hip little hotel in nice midtown location close to the action. Cool elevator and hallways and room key doubles as a luggage tag after your stay. Bathroom wasn't anything special -they basically just put a contemporary facing around the original old sink and it was typical NYC tiny but at a to be expected in midtown in this price range . Bed was comfortable […] and room was exactly what I expected for the terrific price. I stay at 5 star hotels often for work and for the price and location, this met my needs perfectly. I did not have any incidental charges yet my bill was about $20 more than the hotel.com quote which I need to look into still. Read moreGenuine Hotels.com guest review
Watch out for $24.00 per night facility charge added on each night whether you like it or not.Genuine Hotels.com guest review
Good trip, but a little hectic!!Genuine Hotels.com guest review
Would definitely stay again. Perfect location and pretty nice place for money.Genuine Hotels.com guest review
"Certainly worth the money for mid-town west!"
Lobby was amazing, which is half the hotel experience. Room was a little small, but its NYC so what do you expect. Got a great price and certainly worth the money.Genuine Hotels.com guest review
Only complaint is rooms are very small. Service was great. Location was perfect, an easy walk to a lot of Manhattan locations.Genuine Hotels.com guest review
We were surprised on the location and condition. We will be returning next year.Genuine Hotels.com guest review
YOU CAN HEAR AND FEEL THE SUBWAYS TRAINS ALL DAY AND NIGHT. WAS NOT ABLE TO SLEEP. THE LOBBY WAS ALWAYS CROWDED, THE HALLWAYS ARE NOT INVITING. WITH THE COST, I WOULD RATHER STAY AT OTHER HOTEL.Genuine Hotels.com guest review
"Clean and good location but expensive"
It was ok. I didnt like that they charged me an extra hotel accomedation fee at the end. I would like to know the full price up front. Thats sneaky.Genuine Hotels.com guest review
Staff was friendly and felt like my home away from hime. By the end of my two days we knew each others names. When i asked to switch rooms it was not an issue!Genuine Hotels.com guest review
"Row hotel NYC"
Well located, got the room at a discount which made it worth it.Genuine Hotels.com guest review
Enjoyable. Attentive, caring staff, especially Dianna.Genuine Hotels.com guest review
"Fast check in near Times Square"
We asked for a room with two double, since family was going with us, the beds were confortable but a bit to small for two people to sleep in one. The location was great and check in was fast. Our bathroom was the smallest we seen but it was clean.Genuine Hotels.com guest review
"Clean, but steam heating noisy, Internet unusable"
Bed comfortable and clean. Room clean. Internet was poor. Steam heating is noisy in a particularly noticeable and annoying way in that it quiets down and then starts up again with an odd rhythmic thumping that is not dampened by the white noise of the ventilation system. So good luck sleeping well if you don't like noise in the winter. Note the 20 dollar […] facilities charge on their web site. Read moreGenuine Hotels.com guest review
"Tiny, but fantastic accomadations"
Everything was fantastic, but the room was wicked small....Only complaint, but I must say, Small was worth the view!!!!! Would stay again in a minute.Genuine Hotels.com guest review
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