was good friendly close to downtownGenuine Hotels.com guest review
"Clean room - very quiet"
Functional and clean room with two decent sized beds. Appeared to be recently refurbished, but looked not quite finished. Good number of electrical sockets around the room, although interlinked extension leads running across floor was a little dubious. Free Internet speed and quality was excellent.Genuine Hotels.com guest review
Not close to the city centre as advertisedGenuine Hotels.com guest review
Clean rooms, comfortable beds! Hotel staff were great and very helpful. Bathrooms need to be updated though. This hotel is walking distance to many shops and restaurants in downtown Victoria. Will stay here again.Genuine Hotels.com guest review
"Great crash pad for checking out city"
Hotel was in a great location for exploring the city on foot. It has a great pool with drink and food service for lounging. The room was older but renovated with some areas lacking, like bathroom, but other nicely updated like the kitchenette. Overall for the price and size of the room, it was a great deal.Genuine Hotels.com guest review
Excellent value for price paid. The pool area is a treat....service pool side and heated. I was allowed to keep my motorcycle parked in the check-in parking area 30' from the lobby - nice perk. Overall a good hotel....nothing fancy or over the top. A short walk to city core.Genuine Hotels.com guest review
"Great Cleaning staff, poor Desk service"
The Cleaning staff were wonderful, super friendly, said 'hi' with lovely smiles each morning we were there, and very helpful. The front desk girls on the other hand were adequate, certainly NOT friendly nor helpful. They were informative if asked a question but gave an impression we shouldn't ask anything and they clearly preferred to be somewhere else. It […] was disappointing that no information was offered on things to do, sights to see, or recommendations on anything. Not even a map was offered, although there were some on the counter. The location was good, across the road from an awesome coffee place (Discovery Coffee I think), and convenient to downtown. The room was clean and fresh. I would not recommend this hotel based on front desk service, however everything else was fine. Read moreGenuine Hotels.com guest review
they just upgraded the tv system, so our room was the 4th that day to malfunction. the pillow were basically just air and when laying on them, you sink right down to the bed. the parking lot had alot of youth walking through or around the lot from what looked like a party house right below the lot, which was across the street. the staff in the restaurant […] did not appear to like first nations as we were not greeted very well by them. Read moreGenuine Hotels.com guest review
The room was cold over night and they didn't even acknowledge that; keep saying the air conditioner will warm up the room, while it just blow cold airGenuine Hotels.com guest review
"room newly remodled"
Inside of hotel was remodeled, room was clean. Area a little sketchy but close to centre of town 10 min walk. Would stay there again . Victoria marketplace 1 block away lots of yummy food!Genuine Hotels.com guest review
The room had water coming through the window soaking the carpet below it, the tap handle for the shower was completely dismantled requiring a call to the front desk to fix, "room service" was go to the lobby to read the menu order from your room but go to the restaurant and pick it up. Not really my idea of room service. Overall very unhappy with my […] stay, and I will not be returning. Read moreGenuine Hotels.com guest review
Response by Capital CityCenter Hotel Dear Shannon from Ladysmith, Thank you for taking the time to provide us with your valuable feedback. I am sorry that your stay did not meet expectations. I was quite concerned about your comments. We recently had some work done on the outside of the building involving a wet saw, unfortunately our contractors neglected to close your window and water leaked into your room. As for the bathroom shower, we had a plumber in repairing the shower valves, to which he obviously neglected to finish. I can assure you that we are embarrassed you were given a room in that condition and wish the opportunity to apologise and rectify our mistake. We have used these last two issues as a training opportunity for our staff, in hopes this never happens again. We pride ourselves on excellent service, which usually exceeds guest expectations; however, it is obvious that we have failed in your case and promise to do better in the future. We hope to have the privilege of serving you again the next time you are in the city. Regards, Tamara Turcotte, GM
I enjoyed my stay. I had two incidentw. I booked for a two night stay; however, when I returned to my room the following day, the swip card no longer worked and I could not access the room. The small glitch that was quickly corrected. There were issues regarding the WIFI connection, the password was not accepted and again was corrected. The location […] was excellent, the room was clean and the rate fair. Read moreGenuine Hotels.com guest review
Response by Capital CityCenter Hotel Dear Sharon, Thank you for sharing your recent experience at the Capital City Center Hotel. I am glad that the staff were able to help you with our new hi-speed wireless system. During the transition we did experience a few glitches with whether the old system or new system was activated in certain rooms, however that has all been resolved and all rooms are now equipped with individual modems. I have passed your positive comments regarding the cleanliness on to our housekeeping staff with words of encouragement to keep up the good work. Cheers!
"Nice hotel & the location."
Very comfortable room & the location to downtown withing walking distance. Would stay again if our travels took us to Victoria. It's a beautiful city.Genuine Expedia guest review
Great Hotel close to downtown and alot of great restaurants. The staff was very accommodating and even had our room available 1 hr earlier than anticipated. They have a nice pool area and an area for sitting outdoors. A good stay and will be back.Genuine Expedia guest review
"The worst hotel ever"
NEVER going back. I booked the room by expedia, but the frontdesk guy kept saying there was no room for us, we didn't make a payment, so there was nothing he can do about it. I understand there might be some mistakes, but nobody treat customers like that RUDE. It took half an hour to check in. Very unpleasant customer service experience, Very disappointing […] room condition. Read moreGenuine Expedia guest review
Response by Capital CityCenter Hotel From your comments, it is obvious that your experience at our hotel was disappointing. It is unfortunate that the reservation that you booked through Expedia was for a date prior to your arrival and that the room type you had booked was no longer available on the date you arrived. We do apologize that we were unable to be more accommodating, but must remind you that the booking was made directly with Expedia, and any changes to a booking with these types of travel agencies cannot be made by the hotel staff but rather have to be made by the booking agency itself. Therefore, I recommend that you review any and all future confirmations you receive from hotels and travel agencies to ensure that all the information is correct to ensure that these errors do not occur again. We do hope that you decide to stay with us the next time you are in Victoria. Sincerely Tamara Turcotte, GM
"I will be back"
Staying at Capital City Center Hotel was a nice experience. Starting with Andrew, at the front desk, who was friendly and very helpful. Room was very clean. Location was central. We will definitely be back.Genuine Hotels.com guest review
"Walking distance to Downtown"
Room was clean, seems like its been recently redone on the surface of things. Comfortable beds, good bedding, and pillows. Mini fridge, microwave and coffee maker. Day staff were friendly, night staff a little less friendly. Decent breakfast with a view of the nice pool, and would have liked to enjoyed the pool side lounge, but time just didn't permit. […] Would stay here again. Read moreGenuine Hotels.com guest review
Response by Capital CityCenter Hotel We appreciate that you took the time to write a review. I have passed your comments on to our staff as encouragement to keep up the good work and constructive criticism to areas we need to work on. The pool area is a lovely little oasis in the heart of downtown Victoria, and we hope that on your next visit you will be able to find the time to lounge around the pool and relax. Thank you from all the staff and management.
GOOD ATMOSPHERE, WARM STAFF, EXCELLENT FOOD.THE ROOMS WERE NICELY DECORATED AND CLEAN. I WOULD STAY AGAIN IN A HEARTBEAT.Genuine Expedia guest review
Response by Capital CityCenter Hotel Thank you for choosing to stay at the Capital City Center Hotel and taking the time to write a review. The Staff and Management appreciate your comments and look forward to having you stay with us again the next time you are in beautiful Victoria. Cheers!
Overall it was ok. Our room wasn't super clean there was a lot of dust build up on the head board and the floor was very dirty around the bed. The sink was a bowl sink that sat on top of the counter which made it very challenging to was your hands and face for shorter people. The hotel was quiet which was a plus. Hotel was ok to stay for a night or […] two but would not stay any longer. Read moreGenuine Hotels.com guest review
"A clean well run hotel near downtown."
For the price this is a clean , well run hotel. Although the room has been updated and is very clean the lack of air exchange made it very stuffy. Staff were pleasant and helpful. Restaurant had substantial servings of good food and pleasant server. Overall we had a good short stay.Genuine Expedia guest review
Location is great; staff seemed very nice; prices are reasonable; elevator is a little sketchy though.Genuine Hotels.com guest review
Thought the location was good, great to walk to down town! You can tell they are doing upgrades, almost everything was new-er then the bathtub was quite old. But thats ok, everything looked cleaned.Genuine Hotels.com guest review
"Close to downtown"
If you are looking for a spot close to downtown and the municipal buildings it is a perfect spot. Nothing fancy but a great place to sleep.Genuine Expedia guest review
Response by Capital CityCenter Hotel Thank you for choosing to stay with us!
"Medium quality with the most horrible wifi"
The wifi is extremely unstable, we dropped about 1,000 times that night. The bedside lamp doesn't work.Genuine Expedia guest review
Response by Capital CityCenter Hotel Thank you for taking the time to write a review. We appreciate any feedback that helps us identify weaknesses and areas for improvement. We have recognised the issues with our Wi-Fi System due to the many devices guest travel with these days and have negotiated a system with the local cable company to install high-speed modems in every room so guests can connect either wirelessly or directly. We anticipate this being completed within the next week and would appreciate having you return to give us another opportunity to show what we can deliver in terms of service. I would also like to mention that in addition to correcting the Wi-Fi issue, we are also installing High Definition TV cable boxes with the premium entertainment and sports package. Thank you again for assisting us in our improvements.
"close to down town and capital building sights"
specific ratesGenuine Hotels.com guest review
Response by Capital CityCenter Hotel Thank you for choosing the Capital City Center Hotel.
Really enjoyed our stay here. Front desk staff were very quick and helpful! Comfortable beds and pillows. Great location. Will definitely be back!Genuine Hotels.com guest review
Response by Capital CityCenter Hotel Thank you for choosing to stay with us here at the Capital City Center Hotel. I have passed your comments on to the front desk staff, we appreciate your positive feedback. We look forward to welcoming you on your next visit to Victoria.
"Nice hotel and close to everywhere we needed to go"
Very clean and close to everything, staff was greatGenuine Expedia guest review
Response by Capital CityCenter Hotel The Staff and management would like to thank you for staying with us and look forward to welcoming you on your next visit to Victoria.
very clean hotel in urban area.Genuine Hotels.com guest review
Response by Capital CityCenter Hotel Thank you for choosing to be our guests. Cheers.
We were pleased with our stay. Basic, clean room, comfortable bed, quiet.Genuine Hotels.com guest review
Response by Capital CityCenter Hotel Thank you for staying with us and taking the time to write a review.
"Reasonably close to downtown"
The walk to the harbour was a bit longer than expected, but there were lots of amenities in close proximity to the hotel. I would stay there again.Genuine Expedia guest review
Response by Capital CityCenter Hotel We look forward to welcoming you back on your next visit to Victoria.
"Nice hotel close to all amenities"
It was good, enjoyed our stay. Beautiful beds. Loved the area, was close to all restaurants, friendly staffGenuine Expedia guest review
Response by Capital CityCenter Hotel Thank you for you lovely review. We look forward to your next visit with us.
Within a quick walk to save on memorial for concert goers!Genuine Hotels.com guest review
"Nice hotel close to Victoria downtown."
Well located near downtown. The room was neat and clean. good!Genuine Expedia guest review
"Walking distance to much of Downtown"
This hotel is close to many amenities. It is quiet, comfortable and reasonably priced. It is a fantastic place to stay when attending a concert at the Save on Foods Center as it is very close by, five minute walk.Genuine Expedia guest review
"Very nice hotel"
We were going to a concert at Save-On Foods Arena, and this hotel's location was ideal. The room was very clean, the beds very comfortable and huge, and there were lots of pillows. The staff was very nice and helpful, and we were allowed to leave our car there after we had checked out until later in the afternoon. The only fault we had was the bathroom […] was a bit dated, but the rest of the room had been renovated and was very comfortable. We were very surprised how nice the hotel was, considering the price we paid. We would stay at this hotel again. Read moreGenuine Expedia guest review
The hotel was nicely located, the room was very quiet even though it was across from the elevator. The room was very clean and newly updated. The only real downside that we had was just before entering the lobby you have to walk through an enclosed area where cars park temporarily. There was usually always smoking going on or just recently. Fine if […] your a smoker but... That said, I would have no hesitation in staying here again. Read moreGenuine Expedia guest review
Room temp is hard to regulate due to their old system. Very noisy as well.Genuine Hotels.com guest review
"clean but smelt like paint"
New renovations done to the place look nice. Our room smelt like paint and still had painters tape on the door. clean room a but stuffy. I would stay again.Genuine Hotels.com guest review
"May visit again"
Room was either to hot or to cold as there is minimum control on the HVAC unit. Also is loud. Good for the price!Genuine Hotels.com guest review
"Great place to stay"
The hotel was great. My only complaints are the coldness in the room when we first arrived and the lounge closing early. We ended up walking downtown to finish the evening after the Blue Rodeo concert. Next time I would stay downtown closer to the evening action.Genuine Hotels.com guest review
"Hard bed, and the shower will burn you...."
The hotel is quiet, no complaints there. If you are in need of a comfortable bed, this may not be the hotel for you. The bathtub does not drain properly & make sure not to use any other water in the bathroom while you are in the shower!!! Scalding! Hot water out of the shower! Not that pleasant :-(Genuine Expedia guest review
"Nice & close to everything"
This hotel is a great stop-over foe visiting Victoria. It is close to everything you will want to see downtown and the hockey games as well. Staff are always very friendly and helpful,rooms clean and well-stocked.Genuine Expedia guest review
"Very close to city centre"
Besides the noise from street during the mid night, the price is unbeatable. The room even is small a bit, we still found comfortable .Genuine Expedia guest review
"Andrew was the best"
The guy "Andrew" at the front desk was great. Very helpful , full of info. Our room was fine and clean upon arrival , but the cleaning staff could use an over see'er ,and a brush up. .Genuine Hotels.com guest review
Was in town for the Victoria Marathon. It was within walking distance to the race. No problems checking in. Nothing super, but perfectly fine for my needs.Genuine Expedia guest review
"Noisy through the walls."
The neighbouring room had loud voices for 3 hours from 1:30AM to 4:30 AM!Genuine Expedia guest review
"Across from Paul's Motor Inn"
This hotel is fine if one doesn't mind noise from others. The walls are paper-thin, so even loud talking can be irritating. Don't stay at this hotel if you will have an important day the next day (e.g. running a race, working).Genuine Hotels.com guest review
I read reviews quickly before I booked as I didn't have much time to find a place. I based my decision solely on the pictures. Yes, it's very apparent that they have tried to update the hotel with newer things, and that's great, but the actual building is still very much an old building. The area of the hotel, while close to downtown, isn't in the best […] area. I was looking for a suite that was very modern and clean, this place was just okay. I don't think I would stay here again. Read moreGenuine Hotels.com guest review
"great place..would recommend"
A little bit dated, but nice beds. Very clean and staff were helpful and friendly.Genuine Hotels.com guest review
"GREAT value hotel in Downtown Victoria"
Good hotel at a great value. The hotel has had some recent renovations to the rooms that make it quite nice. The beds are comfy and the rooms are clean. Overall, a good stay. Walking distance to everything. Just note that it is originally an older hotel with some older components (bathroom floors, wall, tub) etc.Genuine Expedia guest review
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