Great room. Wish I had known the restaraunt/bar was closed for private party as we missed out on the best thing, the live Jazz and beverages!!!!Genuine Hotels.com guest review
I had a great experience at this hotel. The front desk staff was friendly and the modern decor of the hotel and room was pleasing. I stayed on the 5th floor and had no problems with street noise. The size of the room was on the small side but that's typical in the city. If the price was right I would definitely stay here again.Genuine Hotels.com guest review
"Excellent for a short stays. Very central."
Standard room is clean and spacious. One block away to Union Sq, Macy's and Bart. However, internet in rooms is a bit weak. Will definitely return.Genuine Expedia guest review
"Perfect for business or travel"
My husband and I often stay in San Francisco and this hotel really is perfect for us. It is more intimate than the larger hotel, with all of the nice amenities that one expects. We will be coming back...Thanks!Genuine Expedia guest review
"Bad Service, Okay hotel"
I was not pleased with my stay on account of the bad customer service by the front desk clerk (medium build, short hair, glasses). My stay started the day after thanksgiving and I called the hotel several time to confirm my RSVP and about parking. The woman at no point and time notified me or any other guest I spoke to that SF closes a large portion […] of union square for a tree lighting ceremony starting at 6pm. It was impossible to get to the hotel. I took us 40 minutes to move 3 blocks. Aside from this the hotel was ok, its small and quaint. I noticed the bathroom towels where ripped and the bathroom mat had a hole in it. Read moreGenuine Expedia guest review
Great location, close to China town and shopping. Bed is very comfortable! Will return in the future.Genuine Hotels.com guest review
Great time in a fun hotel. Very clean and quiet. Breakfast was wonderful.Genuine Hotels.com guest review
"Great hotel, great location, not biggest breakfast"
Great hotel at a great location, right next to Union Square. We booked the Mystic Room and got a beautiful little room with a nice view and a suprisingly beautiful bathroom! The room was clean, got a big TV and got everything you can expect. The room service was very helpful in getting us wine glasses and stuff when we called for it. The only reason […] why its not a 5 is that the breakfast was a bit small, I would like a bit more on the buffet. Read moreGenuine Hotels.com guest review
"Not terrible, but small and expensive."
We stayed there a Thursday-Saturday night. The hotel was clean, and in a convenient location. The room was VERY small, but it was manageable. The pics online made them look a little more roomier than they actually were. For one person, it would be fine, but for two people the junior suite and junior bed were a little too small. To be expected when looking […] online I suppose. The hotel took our card "for incidentals" and when asked if they were going to charge it they said no, only if you use anything, but they proceeded to charge us $150 which has yet to be refunded. Additionally, it is $35 a night/day (with in-and-out privileges) to park in their lot, which is a bit ridiculous if you ask me. We actually parked in the lot right outside of the hotel and it was less in the end. This may be the case only if you're not going to be leaving a car at the hotel for a long period of time. We were in-and-out each day utilizing the vehicle more so we only had to pay the night rates and an hour or two for $3/$4 here and there. Overall, it was not a terrible experience, however, I cannot say that I will ever stay there again. It is way too small and way too expensive due to parking and holds being put on your account for "incidentals" you are likely not going to utilize. This may be the case all over San Francisco, however, in the event I visit the area again, I will be looking into different options personally. Read moreGenuine Hotels.com guest review
"Perfect location, room clean and very nice."
I had a great time at this hotel, the stuff is kind and the hotel stile is very nice and modern. Room was very clean and comfortable. Breakfast was also very good with a lot of different choices.Genuine Expedia guest review
"Omg so cute"
Stayed half a night on the last day in SF — should have found this hotel earlier.Genuine Expedia guest review
"beautifully decorated. Wonderful mix of old and ne"
staff was friendly and efficient upon check in. accommodations are beautiful and loved the incorporation of old and new. charming, comfortable and clean!! close to union square and the bar and restaurant was spectacular. would love to stay here again, especially at the expedia price !!Genuine Expedia guest review
"Perfect charming hotel with convenience"
What a perfect stay in the city. The hotel was charming with all the modern conveniences. The staff was very helpful and accomodating. The included breakfast was delicious and healthy.Genuine Hotels.com guest review
Fun with a touch of class. Loved the room decor and we heard the breakfast was superb. Absolutely can't beat the proximity to Union Square and access to great walks in a safe, beautiful area.Genuine Hotels.com guest review
This Hotel is a good choice if you want to be close to Union Square and the centre of the City , Easy parking across the street is the best option . Room is a bit small but adequate and comfortableGenuine Hotels.com guest review
"Not a comfortable place to sleep...."
This hotel was extremely small. The walls are extremely thin,and although our room was so far from the elevator we could still hear every time it hit our floor. The bed was NOT a queen bed, it was a full size and the room was cold, because the heat did not work. We left this hotel after first night because we couldn't sleep.Genuine Hotels.com guest review
"I left my heart at The Mytic"
Great staff. Breakfast included was definitely a plus. They let us check in early. Rooms are small but adorable and clean. Noise level is a little high but I guess walls are thin being it's an older building and being in the city what can you expect. Overall, I would definitely stay here again.Genuine Hotels.com guest review
"Great hotel despite reservation mix-up"
The hotel made an error in my reservation, and when I arrived at 1am in the morning, they did not have a room for me. Luckily there was a no show, so they let me check-in at 2:30am, but otherwise I would have been stranded. The manager was able to work out the issue upon check-out, after confirming the details of their error with hotels.com. Surprisingly, […] this was something the night staff was not enabled to do. Otherwise, this is a great hotel. The rooms are small but very comfortable and nicely appointed. The complimentary breakfast is outstanding and the hotel bar rivals your favorite craft cocktail hangout. Location can't be beat - close to shopping, transit, businesses, and tourist sites. Read moreGenuine Hotels.com guest review
"Great boutique hotel with awesome speakeasy bar"
Great breakfast in cool room. Craft cocktails rock!Genuine Hotels.com guest review
"Excessive credit charges"
The exit statement had several charges then credits It showed a credit of $68.40 and a 0 balance when I checked my bank account they had double charged me for one day of parking. So I checked the statement again and they had charged my card twice for room key then credited it and charged twice for parking and credited but actually charged my card for […] two days of parking even though the exit statement said it was credited. E were only there one night and not a full 24 hrs of parking :( Read moreGenuine Expedia guest review
"Lots of charm"
I'm from the NY area, so I'm accustomed to small hotel rooms. While that may be a deal-breaker for some, I find them charming and personable. The Mystic delivered in both respects. And to boot, there's a wonderful restaurant on the second floor. I would definitely go back.Genuine Expedia guest review
"Slow check-in, partially used items in bathroom"
Customer ahead of me booked two rooms online, but only one room was available to him and his colleague. Desk staff was unable to resolve the problem. I waited 25 minutes, and finally that very nice customer ahead of me instructed the desk clerk to check me in and then deal with his problem. When I got to my room, I found a used towel, an open, used […] soap bar on the sink counter and trash in the bathroom waste basket. I was too tired to complain, but won't be going back to this hotel, Read moreGenuine Expedia guest review
"Great boutique stay."
Small boutique hotel. Convenient location. Very clean rooms. Staff was incredibly courteous and helpful. Free hot breakfast was great. I would definitely stay here afain and recommend to others. It was a great find.Genuine Hotels.com guest review
"Funky Boutique Hotel just Above Union Square"
I stayed 4 nights - fantastic location - 1 block up from Union Square. The hotel is very funky - the floor walls are black and fushia carpeting - felt a little like being in the movie the Shining...room was really cute - bathroom small but nice shower. Would definitely stay there again.Genuine Hotels.com guest review
"hotel.com guests get low priority"
hotel was overbooked so i was bumped to another hotel, which was overbooked to I was bumped to yet another hotel. i am sure that isa because i got a good rate with hotel.com, which makes me question if I will continue to use this service...Genuine Hotels.com guest review
"Beware of Room on 3rd Floor"
Booked last minute on Expedia. After seeing rooms for $400 earlier in the we, we somehow got a room for about $200 which seemed "cheap", the catch was when we got there we had a room with barred windows facing an alley with garbage cans and staff smoking. Garbage trucks and deliver trucks woke us up before the sun came up. Couldn't open up the windows […] at night to cool down the room because we didn't want to give up the privacy of people looking in our window or listening to us. For $250 or more i would much rather stayed at the grand Hyatt two blocks down the street and knew what i was getting. Mystic isn't horrible but the room we got was the worst I've ever stayed in. Read moreGenuine Hotels.com guest review
"Would stay here again."
Very clean rooms. Rooms were nice and comfy, the decor was great as well. Very nice staff.Genuine Hotels.com guest review
Would have been nice to have the parking included in your stay. I know it's located downtown but I was under the impression that they had free parking. Room was a little too small. Not too much of a biggie since we only stayed a night. Other than that the location was good and the so way the stay.Genuine Expedia guest review
Had a wonderful experience at the pickwick hotel. I received a free upgrade when I booked in early because my room was not ready. The staff is very friendly and accommodating.Genuine Expedia guest review
Loved this hotel, nice room and a great breakfast. The only issue was the elevator, which is very old and slow. We got stuck in it on our way out for a couple minutes, long enough for panic to set in. It is very small and it is not clear how many people can actually go on it, so I would avoid the elevator at all costs, they need to replace it with a […] new one asap! Read moreGenuine Hotels.com guest review
"Awesome location, nice little place."
Great place. Small but nice room. Great bar and food.Genuine Hotels.com guest review
The hotel was situated in a great area. It was centrally located to shopping and restaurants. Only downsides were the slow elevator and no air conditioning. There was a fan in the room which helped. I would stay here again due to location and great price for the room.Genuine Hotels.com guest review
Prior to checking in the women at the front desk was rude. After pulling up our reservation her attitude changed. Not sure if related to booking the reservation thru Expedia(mix reviews about staff prior to booking)? The rest of the staff was nice and helpful. Rooms were small, but clean. Breakfast was good and location was close to a lot of restaurants. […] Safe to walk at night. No A/C or fridge in the room. Would stay here again. Read moreGenuine Expedia guest review
"No A/C and fly infestation in the shower"
Should have read the reviews. When I asked the front desk clerk about air conditioning, she gave me the snarky response of "oh yea, we need A/C, it was a whole 64 degrees today". When I got in the room it was warm, and the only way I could cool it was to open the windows, which overlooked a dark and dirty alley. The fans were loud, the one over the […] bed squeaked. The showed was nasty. When I turned it on, flies began appearing out of no where. I'm talking about dozens of flies - crawling up the wall out of the drain, making their way up the shower wall, some flying around. I've never seen anything like it. I'm always in a hurry on business trips so I didn't have time to complain and demand a new room, so I dealt with it. When I told the front desk clerk at checkout, he just stared at me, then said I could wait to talk to the manager. I was late for an event, so I couldn't. I told him that it was "bad review bad". Didn't seem to phase him. Read moreGenuine Expedia guest review
"Great, short stay at Mystic Hotel"
Overall, I was pleasantly surprised by the amenities, restaurant, and comfort of my room. Unfortunately,I had noisy neighbors that did not allow me to have a good night rest.Genuine Hotels.com guest review
"Lovely gem in the Union Square / Financial Area"
I loved this hotel. The rooms were stylish and very comfortable. It had a beautiful old world sort of charm not found in the 'chain' hotels where I often stay. I am keeping this hotel in my preferred list. The location was very convenient to everywhere in Union Square as well as Chinatown. The staff was very helpful and professional.Genuine Hotels.com guest review
Mystic is a cool boutique hotel near Chinatown and Union Square. My room was totally adorable (not too big but that didn't matter, especially for solo traveler). Bathroom was big, though, and shower was great. No air conditioning but overhead fan helped and was able to get another fan brought to the room. Bed was super comfortable and felt really clean […] (duvet covers as opposed to exposed blankets). Was given room on 8th floor facing away from street, so it was very quiet. The only hitch is the slow-as-molasses elevator, which makes up and down to the 8th floor a time-challenge. Read moreGenuine Hotels.com guest review
"Surprise under an ugly wrapping"
Room was excellent, staff courteous and friendly, area a bit run down with a inhouse/outroom massage parlor 3 doors down, needs new carpet in elevator and hallways.. BUT.. Grwat room and location overall.. Would stay there againGenuine Hotels.com guest review
"Good place if price is right"
Went to SF for one night to go to Giants NLCS game, which they won! Anyway, just wanted to find someplace with good rating that did not cost $250 a night. I got a great price on Hotels.com, and was very satisfied with my stay. It is comfortable, and the staff go out of their way to make sure you are satisfied. It could use some cleanup in the common […] areas, and the elevator definitely needs some attention. But, overall satisfied. Read moreGenuine Hotels.com guest review
"go for the drinks not for the stay."
We loved the bar and the breakfast in the morning. I would go back for drinks there in a heartbeat. The rooms were cute but very warm. It was an usually hot day in the city. No AC and the one window didn't create much air circulation. The TV didn't work when we got in late and wanted to wind down. the hotel told us they would give a 10% discount on […] the room but never did. I liked the look of the hotel but the service was poor. Read moreGenuine Hotels.com guest review
I did love the look and feel of this boutique hotel! Definitely stop by for a drink at the bar at the hotel (Burritt-Room-Tavern) Had great drinks made by an impressive mixologist. The breakfast spread was also really good. They served it every morning in the restaurant. The room was really nice, my only complaints were that our room was pretty small, […] but wasn’t uncomfortable. We also had a great view of the parking garage wall and ally, which wasn’t ideal. I would suggest asking for a better view if they have one available. The hotel staff was very friendly and very helpful when we needed directions to various places. Read moreGenuine Expedia guest review
"Pleasant hotel stay"
I was just there in on business overnight, so my thoughts should be weighed into my brief exposure. That said, it couldn't have been more positive. From the greeting by the front desk at the end of a long day was just invigoratingly cheerful (and frankly as it should be when checking into a hotel!). I believe woman's name was Stacy at the desk who was […] so fun and funny Location is convenient to being in the heart of DT SF. There is a really cool bar on the second floor if you happen to be up for drink or a night cap. Impressive selection of brown spirits I must say. This "Burritt Bar" also serves as the location of the continental breakfast served in teh morning; a great touch! Read moreGenuine Hotels.com guest review
This place is pretty awesome! We were pleasantly surprised by how cool the updated rooms are, the exposed bricks were awesome with the more modern decor...I wish the room we had was in my house. Bus stop right out front and convenient to Chinatown, Union Square, Market, etc. The elevator is super funky but I guess that's part of the charm.Genuine Hotels.com guest review
"In town for OracleWorld. The Mystic was great."
The room was small, but as it was only me, it was fine. Very clean and the bed was great.Genuine Expedia guest review
The elevator was a nightmare. No place safe to park and unload your luggage. Parking garage is around the corner!Genuine Hotels.com guest review
"Very nice hotel with helpful staff"
The first room we were put in was on the top floor - a nice room with a terrible view! It was actually looking across an alley into the bathroom of the apartment next door. We could see the toilet seat up all the time we were there and on one occasion the back side of someone peeing! At this price that was unacceptable. So after our first night there […] we spoke with the concierge who immediately said he could move us down a flight to a room with a city view. The second room was lovely with a bay window (and windows that opened... so nice since it was 80 during the day and cool at night. Read moreGenuine Expedia guest review
I struggled with a few things in this hotel: no long hanging area for dresses (only long enough for shirts or pants) and no countertop in the bathroom, but overall my bed and room were comfortable. The best part of this hotel is definitely the restaurant.Genuine Hotels.com guest review
This hotel was clean and comfortable. The room was a bit small, but well appointed. The best part of our stay was definitely the breakfast buffet!! Don't miss it, and the bar was fun too.Genuine Hotels.com guest review
We were able to get a nice room at a great price are minute. The design of the rooms an hotel was modern and beautiful. Conveniently located we walked a few blocks to see a show and have dinner and drinks. Great hotel we highly recommend staying here.Genuine Expedia guest review
"Great Customer Service, Great Room, Great Location"
We were on our honeymoon and traveled California from San Diego up north and ended up in Reno. We stayed here during our San Francisco stay. This place was amazing! Rooms clean, had nice urban feel to it, but most importantly, the concierge and front desk were top notch. They were very accommodating and made sure our stay was everything and anything […] we expected. If we go to San Francisco again, we will stay here. Read moreGenuine Hotels.com guest review
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