"The lobby/dining area was great"
The hotel was very nice. The kids had fun roaming around. Only draw back was the pool was indoor most likely due to winds.Genuine Hotels.com guest review
"Nice rooms. Great breakfast . Crummy pool/ spa"
Everything was great, except had to pass on the disappointing pool and spaGenuine Expedia guest review
"Do not recommend"
Hotel front desk staff was rude, unaccommodating and did not make you feel welcome at all. As soon as you walk in it was very cold feeling! The room service was awful, two requests were made for additional shampoo and for towels to be brought to room and both times hotel staff responded rudely and the items were never brought. We had to go to pool to […] get extra towels and went to purchase shampoo! Very disappointed with the service to say the least. Read moreGenuine Hotels.com guest review
Response by Embassy Suites San Luis Obispo I was very disappointed to learn of your resent stay and experience while staying at our hotel, particularly about our front desk staff and your room service experience. Typically our front desk team receives wonderful reviews from our guests and they do take great pride in their job to provide excellent service and make you feel welcomed. Your disappointing service with delivering of extra shampoo and towels to your awful room service experience and the lack of service overall is of course not acceptable and I do apologize. Your concerns will be address with the departments involved. Again thank you for taking the time to address your concerns; they help us to continually improve our service and product. My best,
close to downtown and convenient for kids. normally like to stay close to the beach but this was a good alternative.Genuine Expedia guest review
"Nice hotel, great breakfast"
We had a wonderful stay at this hotel! The room was comfortable and roomy for 5! Two double beds and a sleeper sofa in the living room. The breakfast was delicious, with a wide variety of selection! Would stay there again!Genuine Expedia guest review
"Nice place to stay"
As always Embassy Suites is a class above most. Nice morning buffet or cooked to order breakfast included in price. Evening happy hour also included. Nice clean facilities and good staff. Well worth the price. Would recommend to all.Genuine Expedia guest review
carpets in room and hallway dirty looking/stained.Genuine Hotels.com guest review
Response by Embassy Suites San Luis Obispo Dear kkimball, Thank you for taking the time to share your thoughts regarding our hotel. Though we are not a new hotel we work very hard to maintain the property at a high level to make each and every guest feel the hotel is clean and comfortable. We will definitely address the concerns you mentioned with dirty looking and stained carpets in our guest suites and hallways. Your comments and concerns are appreciated and will help us improve our product. Thank you for being our guest!
"close to Cal Poly"
Staff was helpful and very pleasant. The 2-room suite layout with the 2 flat screen TVs was a plus. Breakfast was convenient and satisfactory.Genuine Hotels.com guest review
"Convientient hotel. Sorry to be disappointed."
Staff very confusing at check in. Room had a terrible odor and bathroom was not clean. Have stayed here many of times with school swim team over the years(60+ guests) and have always been pleased but this will be my last time visiting - a clean room is a must in my book or I'm gone.Genuine Expedia guest review
Response by Embassy Suites San Luis Obispo We greatly appreciate your continued loyalty and business to the Hilton Family and Embassy Suites in San Luis Obispo! Thank you for taking the time to give us feedback on your recent stay with us. I was sorry read about your disappointment. We do take great pride in our service throughout the hotel and sorry to learn about your challenges while checking into the hotel. Furthermore, we do our utmost to provide a clean hotel, and I agree a clean room is a must, so to read your bathroom was not clean is of course not acceptable. We work hard to maintain the service and property at a high level so your concerns have been addressed to the proper departments. I hope your travels will bring you back to San Luis Obispo soon again and you would allow us to welcome you back to Embassy Suites.
"Convenient and clean"
Hotel definitely needs some updating but it was clean and staff was friendly. Breakfast was excellentGenuine Hotels.com guest review
Staff was very professional and were able to answer all my questions. Excellent hotel would definitely stay there again.Genuine Hotels.com guest review
"Could use a little more cleaning"
The room was nice, breakfast excellent. Gym and pool were good. However, the staff failed to keep the place clean. When we checked in (around 4pm), there was still breakfast trays laying in the hallways. Those should not have lasted past 10am. In addition, when they cleaned our room, it was not very good. They left things that could have been taken […] away. Overall, it would be 3.5, but it does not give that option. Read moreGenuine Expedia guest review
"Nice perks but poor condition"
The free happy hour and breakfast are fairly nice (not amazing, but ok), but the condition of the room was disappointing. There was peeling wall paper and the furniture looked old and dingy. There was also someone else's trash outside our door when we checked in and it was still there 3 hours later when we came back after dinner. The lobby/atrium was […] nice. Read moreGenuine Hotels.com guest review
"Ok hotel in San Luis Obispo"
Hotel staff was very nice. When complained about the air conditioner not working right in the room, an attendant came in a timely manner. Was even offered a fan to help cool room off. Asked for additional towels the wait time was over an hour. After a call to front desk, just got excuses instead of an apology. Towels were delivered half an hour later. […] Hotel pool and spa area not as displayed on web site. Very small. The hot tub was the smallest I have ever seen and way too much chlorine!! Made me sick to stomach and had to get out after only being in there a few minutes. Afternoon happy hour very nice as well as the wonderful breakfast. The atrium style is nice, but the noise carries and breakfast participants voices carried into our room as well as the breakfast smells. Nice suites. Read moreGenuine Hotels.com guest review
"No rooms at the Inn."
The hotel is well known and in a great location. Check in is at 3:00 however when we arrived at 4:30 we were told there were no rooms ready. Their maids were behind. I should leave and they would call me. I said no as we were coming from the beach and needed our room. He asked if I was Hilton Honors member and then found 2 rooms available immediately. […] I have read other reviews with same story. Perhaps the hotel management should come up with a new way of overbooking. Read moreGenuine Expedia guest review
"very good place to stay - big rooms (family of 4)"
friendly place - manager's specials were great great town with a relaxed feelGenuine Expedia guest review
"Great time in SLO!"
This hotel was great! My family consisting of myself, my husband and two young kids stayed 3 nights at this hotel. It was perfect for us! The location is an exit or two away from downtown SLO but the hotel is next to a retail area with restaurants, stores, etc. Our room was a bit dark and dated but it was relatively clean and bed was comfortable. The […] lobby and courtyard area inside the hotel was awesome. The manager's reception each night was great as they also had lemonade for the kiddos. Very pleased and will certainly stay there again. Read moreGenuine Expedia guest review
The hotel is kind of old and the furniture in the room in need of updating. The breakfast was a nice treat.Genuine Hotels.com guest review
it was overall ok, but location quite noisy (next to HWY101). Both Bedside lamps were not working - we had to UNPLUG and later plug in both bedside lamps from the wall to turn lights on and off. This was significant inconvenience when waking up middle of night and needing light to go to the bathroom.Genuine Hotels.com guest review
"Close to what we needed the room for"
We did not like the location of the room. When we got to the room there was a terrible mess of trash in the hallway that stayed there for several hours. The hotel is generally very nice and clean. The breakfast was wonderful.Genuine Hotels.com guest review
"Not the first time and not the last - great value!"
Room wasn't ready at check-in so offered drink and appetizer coupons. Front desk staff, breakfast and bar staff were all very friendly and professional. Breakfast was offered daily and was included in the room rate. Breakfast was not just your ordinary continental breakfast, but offered hot items such as scrambled eggs and bacon as well as cooked to […] order omelettes and a "special of the day" item at the grill area. Complimentary daily cocktail/happy hour (5:30 - 7:30) was a nice added touch which included snacks and a full bar. Read moreGenuine Expedia guest review
"Friendly staff, disappointing facilities."
Highway noise very loud. Pool and hot tub very small and strong smell of chlorine. Stained carpets and bed dust ruffle. Couch very uncomfortable for sitting.Genuine Expedia guest review
Response by Embassy Suites San Luis Obispo Dear Elizabeth, Thank you for being our guest and thank you for taking the time to give us your feedback from your recent stay with us. Though our hotel is located within a shopping center we also are right by the highway and agree the noise at times can be a little loud. I am sorry we didn't meet your expectations for a quiet suite and will do our utmost to provide you with a guest suite away from the highway during your next visit. The strong smells of chlorine in our pool/tub area has been addressed to our Engineer Department to make sure this will not be repeated. We will continue to improve the hotel with cleanliness initiatives as a top priority and your concerns with out stained carpet and bed dust ruffle has been addressed to the proper department and I greatly appreciate your feedback to let us aware. I hope to welcome you back as our guest and thank you for your comments which helps us to improve our product and service. Best regards
"Best hotel of the season."
I was traveling down the PCH and this was the nicest hotel we stayed at. Living room with couch, tv, & x-box and a sliding glass door which led into a huge courtyard. Indoor pool and hot tub (the hottub was a little small). Huge complimentary breakfast with a cooked to order omelet bar and just about everything else you can think of. They even had a […] happy hour with free drinks and snacks in the evening. Read moreGenuine Expedia guest review
The room is a suite. Fairly comfortable and roomy. The staff are courteous and friendly. The breakfast buffet is unbelievabe and is inclusive. The only drawback was that the hotel is a bit old and close to the freeway. The floor of the room Is old and sticky and quite pricy. Overall it wasGenuine Hotels.com guest review
"Close to groceries, restaurants. very convenient."
Breakfast always good. Got a first floor room bec. I'm a handicapped person.Reception desk personnel very cordial.Genuine Expedia guest review
"Very pleasant atmosphere, staff"
We came to see San Louis Obispo and found the atmosphere at the hotel quiet and supportive. Morning breakfast was super!Genuine Expedia guest review
a little noisy from the buffet which all rooms surround, but not bad!Genuine Hotels.com guest review
"Very close to Downtown and restaurants"
The hotel staff very friendly and helpful, very good breakfastGenuine Expedia guest review
"Comfortable stay with nice breakfast"
Comfortable stay with a fresh hot breakfast. Friendly staff and good food in the restaurant with reasonable prices. Managers special includes free drinks and snacks. We just ordered dishes from the restaurant and enjoyed the free open bar for a nice dinner.Genuine Hotels.com guest review
This Embassy Suites needs a major update. Furniture was old. Carpeting was dirty. The personnel were very nice and went out of their way to assist us in any way they could.Genuine Hotels.com guest review
"Still close enough to CalPoly"
Loved the room, very spacious and beds especially comfortable. Breakfast buffet is really good - includes a chef making omelettes and anything else you can imagine. We even went to one of the free happy hours and enjoyed a free glass of wine/beer on tap and snacks. We were there for CalPoly and were worried it would be too far away, but it took less […] than 10 minutes to get there. Read moreGenuine Hotels.com guest review
"very nice to be near all stores"
We had a great experience with every being very nice. We will recommend you to all our friends and family. Thank you for your concern about our stayGenuine Hotels.com guest review
"Loved the hotel, will book again."
Great breakfast, excellent value for money. Kids loved pool although it was a little cool!Genuine Expedia guest review
"san luis obispo embassy suites"
Will stay again because the location, service and breakfast was very good and of the large rooms. However, the floors could use new carpets in the hallways and hallways need bright lighting as do the rooms. Very dark. Pool has too much chlorine which birned the eyes so we only used the pool once during our 4 night stay. Employees very friendly and if […] these items could be updated and corrected it would have been top rated by my family of 6. We travel very ofter and have realistic opionions to help the hotel managment. ;) we will stay again. Read moreGenuine Hotels.com guest review
"Great for working at Cal Poly"
As I have stayed here several times over the last 2 years, this has become my hotel of choice. The staff know me and I recognize them. This just adds to the comfort level for myself when traveling. They always see to my needs and wants.Genuine Hotels.com guest review
"I had to sleep in a chair"
A truly horrible experience. I stayed here with my wife an two teenage daughters. Because they were tired from the long drive from Napa, we let the girls have the king bed. The sofa bed had bad springs on one side of the bed, bruising my wife. I slept in a chair and let her have the "soft" side. The only plus was that breakfast was good.Genuine Hotels.com guest review
Response by Embassy Suites San Luis Obispo Dear Steve, Thank you for taking the time to share your concerns with us and I was sorry to hear we didn't meet your expectations. While our hotel is not new, we do our very best to maintain it at a very high level and look forward to a future renovation. In the meantime we will work hard to maintain our guest rooms including our sofa beds in excellent conditions. Again, your comments are greatly appreciated and will help us to continually improve our product. Thank you for being our guest!
"Avoid this, hotel if you can"
I was very disappointed at this Embassy suite. I have stayed at Embassy Suite many times in other cities. This one in San Luis Obispo unlike others was in horrible shape, it was not maintain at all. We felt uncomfortable to walk on carpet without shoes or using the sheets. The hotel overall was maintained very poorly. I have never seen Embassy Suite […] like this location. Read moreGenuine Hotels.com guest review
Response by Embassy Suites San Luis Obispo Dear PJA, Thank you for taking the time to share your thoughts with us regarding our hotel. I was very disappointed to learn you felt uncomfortable walking on our carpet without shoes as well as using our sheets. We know our property is a bit old and therefore take extra pride in maintaining our cleanliness of our hotel. Your concerns will be addressed. Thank you again for your comments; they will help us to continually improve our product. All the best,
Would have been perfect had there been free Internet.Genuine Hotels.com guest review
The customer service at this hotel is superb! we had to wait for our room when we first arrived, but the receptionist gave us free drinks and appetizers while we waited. Then gave us a free movie! Then 0ur TV remote didn't work, but they came right away to fix it, twice! Then gave us another free movie, which we did not have time to watch! I loved the […] waiters and how friendly and helpful they were..., and even though it was a busy weekend, we could still find room to sit during the busy breakfast crowds. I especially loved the fact that we were roomed right by the front desk and parking was easy...and free, unlike the other embassy suites. And A+ on NO SMOKING! I loved this special weekend. Closed to the SLO downtown area, which was awesome! Thank you for a great memory! =) We will definitely come back! Read moreGenuine Hotels.com guest review
"Visiting Cal Poly"
We were very please with this hotel.. Could not ask for a better location. Close to everything. Very convenient. Very pleased.Genuine Expedia guest review
The rooms need updating the bathroom was not that clean, the caulking around shower and tub was dirty and worn. Carpets throughout entire hotel were old and dirty. The only thing that made the stay bearable was the large breakfast buffet.Genuine Hotels.com guest review
"No Internet service"
When I booked thru hotels.com. They told me that I have internet service. Came to find out I have to pay extra. Very disappointedGenuine Hotels.com guest review
"comfortable lobby, great breakfast, relaxing envi"
Staff very helpful, pleasant. Expedia reserved us a disability room which we did not ask for. Stuck in a corner by the ice machine. Could not changeGenuine Expedia guest review
"Room smelled of smoke and it was very noisy."
Won't stay here again. Room reeked of smoke and the walls are so thin I can hear the room next doors tv.Genuine Expedia guest review
Response by Embassy Suites San Luis Obispo Dear Mark, Thank you for your comments after your stay with us. While our hotel is not new we do our very best to maintain it at a very high level including a fresh smell in all guest suites. We are a non-smoking hotel so frankly I would have been just as upset to sleep in a guest suite having a smoking odor. Your concern has been addressed to the proper department. Once again, thank you for your comments; they do help us to continually improve our product and services. All my best,
"Ok hotel but not great for the price"
We arrived after 5 pm and the room wasn't ready. 11:15 at night the people in the next room took a shower and the noise of the rattling pipes as they turned on the shower woke us all up. what newer nicer hotel has rattling pipes???? It was noisy for about 20 min. As they showered. Unbelieveable. The noise from the atrium earring area flows up and makes […] sleeping in the front room of the suite really hard in the morning 6:30-9:30. Not the best stay I have ever had. Oh I almost forgot about the very uncomfortable pull out sofa mattress NOT GOOD! Read moreGenuine Expedia guest review
"I'd not stay here again -- they're cutting corners"
Summary: I'd not stay here again. It seems like management is cutting corners, and our experience really suffered because of it. We had to wait an hour past check-in for our room, we had nothing to do when we wanted to relax in the room because there was no free wifi and only the bare minimum of TV channels, basic things we asked for were in limited […] supply and never arrived at our room resulting in a bad night's sleep, and the place was understaffed. Long Story: We and 10ish other guests had to wait for our rooms WAY past normal check-in because the cleaning people weren't done yet preparing them. Nice guy at front desk apologize profusely and gave us all vouchers for free drinks/appetizer, but honestly we just want to unpack and shower and not wait an hour. Later, it turned out the hotel wanted us to pay for wifi. I've stayed 4 hotels in the last month, and this was the first that wanted me to pay for wifi. It's so irritating to get nickel-and-dimed for a service that should be included after you've paid plenty for a room. So instead of using the internet, we tried to watch TV, and it had SO few channels. Way fewer than the other hotels we'd stayed at recently. So basically we had nothing to do when we wanted to just relax in the room we had finally gotten into because the hotel wouldn't spring for it. Then later apparently the number of pillows in the whole hotel was too limited, and there wasn't enough staffing at the front desk. Read moreGenuine Expedia guest review
Response by Embassy Suites San Luis Obispo Thank you so much for your comments. Needless to say, I am concerned regarding your overall experience at our hotel. We do take pride in our service culture so I was disappointed to learn of your challenges and delays with check-in and the issues in your guest suite. Our check-in time is 3:00PM and we do our utmost to accommodate all arrivals. Again, thank you for sharing your thoughts and concerns regarding our hotel. We will definitely address the concerns you mentioned with our staffing issues and hope we will have the pleasure of welcoming you back in the near future. All the best,
"Central location for time in SLO"
The room was decent and the staff were very helpful when I asked to move to a different room due to location.Genuine Expedia guest review
"Close to shopping"
This hotel is right next door to many major stores. That is a plus. Friendly staff. The indoor pool is nice for year 'round use, but very chlorinated. Happy hour is great, with nice complimentary drinks. Onsite restaurant a bit pricey for a family meal.Genuine Hotels.com guest review
"A quick stay in SLO"
It was convenient and clean and always enjoy the free breakfast.Genuine Hotels.com guest review
"Screaming kids & Clanking plates wake up call."
We had high hopes for this hotel, in fact we were going to book a third night. The room seemed fine at first; spacious, neat and tidy. It wasn't until you started to live in it that you noticed all the little annoyances. For instance; the television in the sitting area would reset itself to the hotel welcome page at random, and the shower curtain rod […] was installed upside-down so the little knobs at each end designed to keep the curtain closed during your shower were non-functional, and the WiFi had to be logged into every-time you open a new window as the connection would drop. The real killer starts about 6am, once the free breakfast crowd piles into the atrium. The roar of the crowd, the clanking of dishes, and the screaming of young children, is the worst wake-up call you can ever imagine! Even if the room was perfect, this is the deal breaker! The hotel manager did offer us a nice discount on check-out, but I will never stay at an Embassy Suites again. Read moreGenuine Hotels.com guest review
Response by Embassy Suites San Luis Obispo Dear Ron L, I was very disappointed to hear we did not meet your expectations during your stay with us last month. We should have done better in getting your TV and WiFi issues solved right away as well as the challenges you had with the shower curtain rod. This is of course unacceptable to us and we will work hard to rectify these issues moving forward. Mornings are busy at the Embassy Suites and can at times noisy, especially during the summer where we have lots of family staying with us. Frankly, I would have been just as frustrated as you being woken up to clanking plates and screaming kids I will share with you that we do everything we can to provide excellent and comfortable accommodations to all guests and approach all noise complaints in a timely manner. Thank you for taking the time to share your comments; they do help us to continually improve our product and services and I hope you will give us a second opportunity to make your next stay with us the best so far. My best,
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )