"this was a disgusting hotel"
I had to wear flip flops in the room so my feet wouldn't get dirty, the walls were drity, the towels were a light yellow and were once white.Genuine Hotels.com guest review
"Convenient location road trip."
Basic hotel with a decent breakfast. We selected it because it was close to the freeway for a overnight stay on our road trip.Genuine Hotels.com guest review
"Nice hotel, close to airport and easy to find."
We had a very early flight out of O'Hare and chose this airport due to the proximity of the airport. We checked out of the hotel at 3:30 am, and the staff was VERY friendly. We were even offered Airport Shuttle service that early in the morning! The room was spacious and clean. We were very comfortable and felt very safe there.Genuine Expedia guest review
"You get what you pay for."
As I said you get what you pay for. Run down not very clean and smelled weird.Genuine Hotels.com guest review
They were out of regular coffee for the room. The parking lot at night was a bit rowdy and scary.Genuine Hotels.com guest review
was good the rooms were clean staff were helpful.Genuine Hotels.com guest review
This wasn't a bad hotel to stay at but one major problem I had was that one of the reasons I booled this hotel is because of their free shuttle between the hotel and ohare airport but then once I got there I find out that the shuttle is only for people checking in and out and not for people that are already checked in. I had to get another hotels shuttle […] that was close just to get back to my room a couple of times. And also the internet was not good because it kept going out and freezing. Read moreGenuine Hotels.com guest review
"Be clear about shuttle policies!"
Policies should be very clear about frequency and availability of the shuttle taxi between airport and hotel. One of the reasons I selected this place was because of the free shuttle service airport-hotel-airport. But what they don't tell you is that it's only available for check-in and check-out, if no guest is schedule for pick up or drop off, there […] is no service at all. I understand they want to save gas but BE CLEAR ON UR SERVICE DESCRIPTION. Also, the hotel staff is composed by people with really thick accent and sometimes it was very difficult for me to understand them. I'm no racist, I'm a foreigner myself, but if you're in the hotel business your customer service and verbals skills should be outstanding, no less than good... Read moreGenuine Expedia guest review
"Weekend get awau"
It was mostly OK. Problem with water pressure and the taste of the water was pretty bad. Continental breakfast was a good start of the day, but because it was very busy they did not refill enough.Genuine Hotels.com guest review
Since I know it's a Days Inn, I thought it may be a slight upgrade from the Motel 8. Boy, was I wrong! First, the false advertising of a fridge in the room was bothersome since that was one thing I wanted when choosing the hotel. The night staff was apologetic for the misunderstanding, however, the day staff did not care about how disappointed I was […] with the misrepresentation and asked for $20 extra for a late checkout of 2pm. This may be fine if we had discussed it and let us stay longer (until 6pm), but that was not the case and they tried to charge my card for the late checkout even though it was approved by the night staff the night prior. The staff are a bunch of 19-25 year old individuals who have no clue, no courtesy nor care about the fact they advertised something that did not exist in their rooms. To top it off, there was a rain storm the night I paid for the stay and the Direct TV went out with only 6 channels to watch. I know this out of their control, but while one person on the night staff was compassionate and understanding that we shouldn't pay full price due to the TV & false advertising, the day staff didn't care and would be charging me full price plus try to add $20 for an 2 hr late check out. I have traveled North America and have to say this is the absolute worst hotel/motel I have ever experienced. I would highly recommend to adjust your description of this hotel so others do not expect any amenities at all! Read moreGenuine Expedia guest review
i pay 55 bucks for night and in my opinion is was great the hotel is no fancy but got enough amenities for a comfy stay.Genuine Expedia guest review
"Horrible, Worst Hotel stay ever"
Wost hotel EVER! Room was hot, right next to loud ice maker, no air conditioning in hallways which were propped open, so no security. Room had a view of a wall with multiple power boxes on it. Room had evidence of multiple leaks, overall the WORST hotel I have ever stayed in.Genuine Hotels.com guest review
"FILTHY! FILTHY! FILTHY!"
The bedding was not changed after the last guests. There was hair on the sheets and pillows. When I asked for clean bedding I was told I had to come down and get them or wait till the next day (I was checking out the next morning). It was after midnight and I was ready for bed, but I had to go get clean bedding. The night front desk agent was extremely […] rude. When I went down to get clean sheets, he (the FD agent) went to the laundry room, which turned out to be near my room, but couldn't find clean sheets. I had to use bed covers that had rubber straps for holding the covers in place as sheets and blanket. The next morning the shuttle driver wanted to leave to the airport with my luggage because I wanted to wait for my friend who was 5 minutes late getting to the shuttle. This experience was beyond belief. Lesson learned. Never again. Read moreGenuine Hotels.com guest review
"Good hotel for the price"
Despite a lot of average to bad reviews, it wasn't that bad. I expected worse. But I don't like to overpay for hotels, considering I won't be there most of the time. The staff was really nice. The free airport shuttle is convenient too. The place is little far from downtown, but as long as you can get to the CTA station at the airport, it's fine. I […] took a bus to get back to the hotel, it wasn't that bad either, about 15 to 20min, but you gotta know the schedule. The free breakfast is ok, nothing fancy, but a cup of coffee/tea with a toast or donuts, muffins or cereal do the work. They also offer a free 3 day CTA pass, which is nice (unfortunately I had bought mine before). The room is average. Mine was clean, the ac worked fine. Like I said, it does the work. Read moreGenuine Expedia guest review
They were very rude, sink didn't work TV didn't work rooms were nasty just a bad experience at that days innGenuine Expedia guest review
"Nice room, surrounding area lacking"
The room was clean and had more amenities than expected. Wifi didn't work and I had a couple wander over to the back parking lot while I was unloading to ask me for money to get a cab (something about a housemate threatening them in a drunken stupor)Genuine Hotels.com guest review
"Not bad for the price"
Service is very good, no complain.Genuine Hotels.com guest review
Very fun , my stell in a hotel .. I will be back.Genuine Hotels.com guest review
"Hotel close to O'Hare"
We waited about an hour and a half for the shuttle to pick us up from the airport when we were promised approximately 40 min. In my opinion, the shuttle driver, Vickie, was a real drama queen. She told us that she couldn't take us yet and that she would have to take eight other people first because they were in a group and that it didn't matter that […] we were there ahead of them. My husband was sick and I protested. Fortunately the other people were kind enough to allow us to go ahead of them. We felt like the drama continued while in the van when she called back to headquarters. She made us feel uncomfortable. The staff at check out were nice and accommodating and the early morning shuttle driver was prompt and business-like. Read moreGenuine Expedia guest review
"Very good bargain"
Excellent bargain for your money, with complimentary continental breakfast and lots of other dining options nearbyGenuine Hotels.com guest review
"Convenient to our place of visit."
It's an averagely good hotel to stay at a good lower rate. But it should increase the parking capacity. It has less capacity for parking. When all the rooms are full, there would be no place for parking for any visitor. Thanks.Genuine Expedia guest review
"It's acceptable for the price."
This is a "budget motel", if you adjust your expectations accordingly, you won't be disappointed. My only complaint was that there were kids constantly running around and people hanging out in the parking lot.Genuine Expedia guest review
"Would not come back again"
1. First the hotel staff put us in a room with barely NO wifi connection. We asked to change to a room with better wifi signal. The staff lied to us "all rooms are occupied." Immediately he answered a request call, and said "we have room available" in the phone......Later he realized that we heard his conversation and agreed to offer us to change room. […] The staff has no honesty at all. 2. the room floor carpet was really "not clean". 3. the water is strangely in yellow color. I am not sure it's like the same for whole city, or just this hotel. EVEN after we used brita filter, it still appears to be slightly yellow. 4. the airport shuttle only available in check-in and out. We were not informed of this before check-in. So we spent extra$25 on taxi when we need to go back to airport for something. Read moreGenuine Expedia guest review
"A good place to rest your head..."
If you are looking for a place to rest your head, this is a decent place. I stay when I drive to Chicago because it is close to the Rosemont Park and Ride so hopping on a train to the city is easy. This is an old building with needed upgrades and you can tell.. Saying that, the beds were comfortable and the room was clean and spacious. The staff was […] very nice, efficent and helpful. They also offer a shuttle to Ohare. This is located next to a bar and has an apartment complex behind it. We did not feel unsafe which is something I like to be keenly aware of when traveling. Read moreGenuine Expedia guest review
"Friendly and accommodating staff"
From our arrival on they staff was helpful and polite, making sure our stay there was pleasnat.Genuine Expedia guest review
"I would rate this hotel less than 1* if possible!"
Smelly/stinky sheets - they had put it upside down and it makes me wonder whether they were fresh sheets in the first place?!?! I spotted a spider on my bed. The flush didn't work after a few hours. The bath towels were thin, yellow and smelly. The tub was dirty, unclean and yellow. The toilet tissue had a layer of dirt. The flooring/carpet was dirty. […] The comforter was rough & itchy. Restaurants around this vicinity is bad and they take a minimum of an hour to deliver food. Shuttle service was delayed. The only plus was that the hotel provides free wi-fi. It is extremely pricey for a very poor hotel room. NEVER EVER book this place! Too bad I fell for the false advertising (through pictures on their website) and stayed in this hotel. Read moreGenuine Hotels.com guest review
"Do not expect 5 star hotel"
You need to realize that this is not a 5 star hotel, so please do not expect it. I checked in late in the night and by the look of the hotel from outside it looked little scary as it is not properly maintained..but I was satisfied with the room and the house keeping services, I requested for a microwave and they provided me right away. One definite […] problem with this hotel is the parking, its little conjusted..I cannot say anything about their breakfast as I never tried their breakfast. Read moreGenuine Hotels.com guest review
"Near to Ohare Airport - 30 mins travel"
Room was good. Utilities were provided. Breakfast was good. I felt that common walk area to approach room could be clean to avoid some smell. Also, airport shuttle was provided as stated.. But the driver were expecting money for each trip.. Driver (lady) is kind of rude. Not treating customers properly. For the money we pay, it is worth with tolerance […] of few things! Read moreGenuine Hotels.com guest review
Lackluster, dull and very unapealing atmosphere. Got the time wrong for my Schulte to the airport...after they wrote it down--still the drive did not come. Hair in the bath room. Odor in the halls. Could not even get a limited breakfast due to an early flight. Waited 45 minutes at the airport for a pick up to go to the hotel.Genuine Expedia guest review
"Not a pleasant experience"
They does not provide good service. If possible avoid this hotel. Staff is very arrogant and they lie a lot.Genuine Hotels.com guest review
Is very nice & clean, And also is average priceGenuine Hotels.com guest review
"NEVER STAY AT DAYS INN EVER AGAIN!"
Service was horrible, not accommodating at all. We waited 2 hours for shuttle to come pick us up at hotel and it never came. Workers there are not helpful and do not care. Hotel was not that clean. Requested double beds and got king. DREADFUL service and hotel.Genuine Expedia guest review
"A bit below average for a cheap place"
It wasn't really dirty. It was just dingy and poorly maintained. None of the little touches I have found in other hotels in the same chain were there. The woman at the front dest seemed to be in constant panic/ crisis mode. When I checked in everything was a problem. She acted like she was going to cry at any moment. Every time I walked through the […] lobby she was in the same state. the parking was a mess. There appeared to have been more cars than parking places. The location was a bit farther out and harder to get to than advertised. I won't stay there again. Read moreGenuine Hotels.com guest review
"This is NOT the Hilton"
The room was OK at best. The beds were comfortable, but for some reason one of the sheets had a large spot that was transparent. Since I don't use sheets for modesty, this didn't bother me. In general, this hotel needs a total renovation. The wi-fi didn't work and nether did the in-room refrigerator. I did like the price, but would have paid slightly […] more for working wi-fi and refrigerator. I've stayed there before, that time the ice machine was broken. I think next time, I'll look for another hotel where everything actually works...I'll probably pay more, but probably not a lot more. Actually, there's another Days Inn that's newer, nearby. Read moreGenuine Hotels.com guest review
"Hotels.com information not correct"
This hotel is showing it's age. Exterior doors were not locked at night. Water smelled and tasted terrible. Very limited selection at Continental Breakfast. Workout facilty was packed full of hotel supplies. And despite what Hotels.com says, it does NOT have a hot tub spa.Genuine Hotels.com guest review
"Reasonable and convenient"
The hotel worked out fine, being convenient to access from the highway, and very reasonable price. Given we spent little time there, it was more than adequate for our needs. It was a little dated, and the smoking room smelled heavily of smoke. Maybe could have been a little bit cleaner. The towels were thin.Genuine Expedia guest review
GREAT little stop b/4 airport... SMALL breakfast.. OKAY for me!! My only LITTLE complaint was CAPTIONS on T.V. NEVER came on t.v.Genuine Hotels.com guest review
"Not for the faint of heart..."
I asked at the front desk if the room I was checking into was no smoking as requested. They said it is, but when I went down the hallway to my room, the hallway smelled of major smoking odor! I got into my room and it wasn't as bad as the hallway, but I can still smell smoke in the room as well. The carpet in the hallway was like it should be shampooed […] or replaced, looked run down. I would only stay for a brief stay, but not for people looking for clean smelling room or clean looking hotel interior. I had to leave the windows open all day to try to get rid of the smoke odor, and that was hard when the weather was real cold to pouring rain. The staff was nice, but the place needs some major TLC... ! Also note, they charge you $1 a day for the room safe, even though you don't ask or use it, and I wasn't told about it till check out...! Read moreGenuine Expedia guest review
The customer service was not very pleasant. The rooms were not that clean. The hotel didn't have an elevator. That should have been mentioned on the website. The contiinental breakfast was below par. The water in the sink came out brown and had a fowl smell. I stayed alone at the hotel and having to go outside of the building to do my laundry and get […] beverages did not make me feel very safe. Read moreGenuine Hotels.com guest review
"Cheap and Close to Airport"
Our flight out of OHare was cancelled until the next day, so we had to find a place to stay that wouldnt break the bank. Figured we have had good luck with Days Inn in the past, and the price was right we would give it a try. This hotel was very run down, noisey, and not very welcoming. The most concerning part of the stay was that the doors to the […] outside didnt lock! Anyone could have gotten in and been in the hallways. Good thing we had a chain lock on the door! Beds were small and hard... so needless to say, we got better sleep on the airplane the next morning. To sum it up... the best thing about this hotel was the location. Read moreGenuine Hotels.com guest review
"Priced right and close to the airport"
The room was clean and spacious. Bed comfortable. They had three donuts left around 8 AM for breakfast. so I had to pass on it. No cereal or fruits so I cannot call it breakfast. Friendly staff. I arrived after midnight and left early. Would consider this hotel if I got stranded at the airport again.Genuine Hotels.com guest review
it's general conditions are great for this price level.Genuine Expedia guest review
"an ok place to stay"
The hotel did not have locking outer doors....there were cameras above each door, but it wasn't locked--anyone could have gotten in. The 'continental breakfast' left a lot to be desired, but it was something. The employee's were very friendly and accommodating when we asked for more towels and blankets. The room was nothing fancy, the bathroom was […] very dated, but it definitely worked well for a low cost hotel for a weekend sightseeing in Chicago--very close to the toll road and O'Hare---it was not loud or noisy even though we were so close to the airport. Read moreGenuine Expedia guest review
the bath had a sink that leaked water all over the floor and the room smeled badGenuine Hotels.com guest review
"free airport shuttle"
it's great. free airport shuttle was provided even though it was snowing heavily.Genuine Hotels.com guest review
"nice just to speed for a while"
Needed a hotel near the airport, non expensive and with airport shuttle... all this was accomplished. Sheets and blankets were not so goodGenuine Expedia guest review
"Good place, will stay again."
I don't understand all the negative reviews on hotels, unless people were having bad days. Overall great stay, great room, lighting could of been better, and my heater did make some noise but I found a solution by keeping it on the high setting.Genuine Hotels.com guest review
Not the best for a family. But, for the price, can't complain much.Genuine Expedia guest review
Response by Days Inn Elk Grove Village/Chicago/OHare Airport West Thank you for taking the time out of your schedule to complete our Guest Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
"does the job"
This is not a four star hotel by any means but it's right next to Ohare and Schaumburg for any business or leisure trips you might take and not pay a lot to lay your head down. The staff is always capable and haven't encountered any issues regarding cleanliness the several times I've stayed here. Oddly enough, there's a spot for a mini fridge in one […] cabinet but didn't have one. Read moreGenuine Hotels.com guest review
Very nice staff made us feel at home.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )