"Great Hotel & Staff"
This was a great hotel. The updates and renovation will make anyone feel at home. Their breakfast was great; compares nicely to the more upscale business traveler hotels. The staff was great, friendly and very attentive to our needs. Made our group trip memorable. Will stay here again!!Genuine Hotels.com guest review
We stayed two nights. Even though some renovation was going on, the general cleanliness was just fine. Room was quiet. Staff was very helpful and friendly. Choices at the breakfast bar were very good. The only mild complaint is that there were only 4 tables for seating at breakfast causing some to wait, take their meal to their rooms or to seat themselves […] outside the hotel entrance. We will probably stay there again. Read moreGenuine Hotels.com guest review
"Nice hotel close to interstate and dining"
Clean room with friendly staff and good location. There were good dining choices nearby.Genuine Expedia guest review
"Friendly Staff Wonderful Beds"
The staff was wonderfully friendly and helpful. There is a very nice pool and hot tub for guests to use. The rooms were very clean and comfortable, and the memory foam mattress was a key selling point. We have one at home and often miss it when we have to stay in hotels. The fact that they advertise they have memory foam mattresses is why we picked […] this particular hotel. We were not disappointed! We would have given the hotel a 5 on hotel facilities and condition, were it not for the fact that when we pulled up to the hotel we discovered it was under extensive remodeling. Workers were still sanding drywall, painting, drilling, etc. The lobby was dusty, and the hallways were full of workers and equipment. Everyone was pleasant and apologetic for the dust and noise, but it might have been nice to know ahead of time. Had I called the hotel rather than booking online, I would have been forewarned. The room itself was clean, neat, and well kept. We will be using this hotel again, but we may wait until the remodel is complete in about a month or so. We did not eat breakfast at the hotel because the lobby was draped with plastic sheeting when we came downstairs. We chose to walk across the parking lot to a restaurant. Checkout was easy, after we wove through the maze of plastic sheeting to find the office, as the front desk was sealed off from the dust of the workers. Read moreGenuine Expedia guest review
"Nice room, not so nice contract!"
First off, I liked the third floor room, it was very nice, brand new, and clean. The free hot breakfast was okay. The price was better than the hotel next door, but considering the circumstances I would have paid more to stay at the Comfort Inn Matoon. The location was right off the interstate (very convenient) and there was a McDonalds and Steak N […] Shake right next door. WHAT I DIDN'T LIKE was when I got there, they made me sign a 'contract' stating that if I smoked in a nonsmoking room, they would charge me $250 plus a $50 charge, and if I left the room dirty (there were no stipulations, just if the manager felt like it), they would charge me $150. The attendant explained that it was due to it being remodeled---That is was! There were workers present, tools left out, dust and torn up carpet in the first floor, not a nice atmosphere to walk into! Now the third floor had none of these distractions, it was brand new and completed. I felt as though they should have sectioned off the remodeling parts to keep customers from having to see (or trip over) tools, contractors, and not to see dusty conditions without any carpet--it was very evident the place was being remodeled. Had I known that, I would not have booked the place. Read moreGenuine Hotels.com guest review
"Easy On and Off the Highway"
They are in the process of remodeling this hotel and it will be a jewel when it is finished. We had a recently remodeled suite and it was very comfortable and clean. I am guessing that the last things to be done are the elevators and hallways, so I had to rate the condition and maintenance of the hotel at a "3" because of the mess all the construction […] is causing.They were running a special and we took a suite for the price of a King . It was a good deal. The hotel offers a fitness room, indoor pool and I saw washers and dryers for guests to do their laundry. They did offer a hot breakfast but we were too late to eat and we did not see what was available. There are plenty of decent places to eat nearby. Read moreGenuine Hotels.com guest review
"stay for family wedding"
Hotel is good, have stay here many times before. Little difficult with big baseball tournament this weekend, but breakfast was really good. Will stay here again.Genuine Hotels.com guest review
"The entire hotel was under construction."
This is the worst hotel I have ever stayed at. Paid full price for unacceptable accommodations. The hotel should have been closed due to construction. Instead of imposing a large price tag on worse than sub-standard conditions. I do not recommend this hotel nor will I ever stay their again.Genuine Expedia guest review
Went to a family reuion and had a good time. The staff at the hotel were very curtious. And of course I forgot my swim suit. But the hot tub sure looked good. Next time I will remember it. I would stay again.Genuine Expedia guest review
"Renovation in progress"
The hotel is in the middle of a major renovation - a much needed one - so some areas were not available like the workout room. Loved the location and convenience to eating and access to the interstate.Genuine Expedia guest review
We were thoroughly impressed with Baymont! The staff was friendly and sincere. The room was clean and very nice. We liked that after spending hours in the car, there were restaurants in walking distance. (Cody's Roadhouse was phenomenal!) Even though the 2nd floor was under construction, the hotel was clean and well maintained. The continental breakfast […] was nice. Considering the price, we were hesitant at first to book the hotel, but after our stay, we will make this hotel our first pick for our next trip! Read moreGenuine Hotels.com guest review
Originally had booked multiple rooms at the quality inn in town plans changed and we had to cancel 2 rooms. The service there was terrible and we were told it was area policy that they needed a 7 day notice to cancel rooms.... We called 5 days in advance...... Finally all the rooms that we needed to cancel were taken care of after 2 days of calling […] and we were assured that this was fine! By quality inn because the were going to make money back and "up charge the rooms for the event that we canceled. We later canceled all our rooms at quality inn and switch here the staff was polite and the place was outstanding. We asked out of curiosity about the area policy of 7 days and were told by every hotel other than quality inn that it was a 6 hour cancelation policy........ Read moreGenuine Hotels.com guest review
"nice hotel close to Charleston,il"
newly renovated. clean. wonderful continental breakfastGenuine Expedia guest review
Baymont Inn is redoing there rooms and I stayed in a room that was done, and it was very nice.Genuine Hotels.com guest review
"Close to interstate and restaurants"
This motel is currently under renovation and it is a little noisy during the day. However, at night it is quiet and we slept very well. It is close to several restaurants and to the interstate. The staff were all very friendly and our room was clean. The continental breakfast was good with the usual items. We were happy with our stay.Genuine Hotels.com guest review
"MORE for your money ~ Wonderful experience!!"
We were totally happy with our stay at Baymont Inn! Kathy (at the front desk) was extremely nice & helpful both when I called a few days early for details & again upon our arrival. Our freshly remodeled room was spacious, very clean and nice and quiet. The new mattress & down bedding were very comfortable. The pool & hot tub were clean & attractive. […] The complimentary continental breakfast was the best, including the likes of biscuits & gravy, bacon, cheese omelets, fresh fruit, yogurt, English muffins, etc. We have stayed at many hotels in the last few years, but Baymont easily ranks at the top of the list. We have paid lots more money for hotels of substantially lessor quality. Thank you Kathy & thank you Baymont! Read moreGenuine Hotels.com guest review
"Off the highway"
Ok for 1 night, they are still remodeling. Staff could have been a little more out going and friendly. The room was fair, carpet was stained.But once it is done it should be nice.Genuine Hotels.com guest review
They were starting renovation on the 3rd floor. We stayed on the second and the room was great. Very clean and nice. Room was a little outdated but for the price it was excellent! We will stay here again.Genuine Hotels.com guest review
"Very good value"
This is a great room for the area - not the 4 Seasons, but very nice and priced well. Room was quiet and comfortable. Staff was pleasant and helpful. Would stay again when in the area.Genuine Hotels.com guest review
Queen sheets on a king bed and worn furnishings. staff was great though.Genuine Hotels.com guest review
"Great place to stay"
Overall a great stay. The staff was absolutely fantastic. They made you feel right at home and did everything they could to ensure a happy guest. The room was comfortable. Although the hotel was still in the middle of a remodel, the room I stayed in was clean- minus a few stains on the carpet. Bed was extremely comfortable. Bathroom and shower were […] very clean as well. Although I didn't use the pool or hot tub, it looked quite nice. Breakfast was great and much better than expected. Check in and check out was a breeze. Location was convenient right off the interstate and close to many restaurants and gas stations. I can't say enough good about this hotel. Read moreGenuine Hotels.com guest review
The staff was wonderful and frendly.. breakfast was greatGenuine Hotels.com guest review
We have stayed here 3 times in 3 yrs.This year they are remodeling & updating. The pool area was already finished and it was very nice. They need to update tv and refrigerator. The mattresses were new and very comfy. It was a Wed. and hotel was quiet. We had pool area to ourselves. It was a very good breakfast with variety of foods . The rooms need […] more electrical outlets. Conveniently located off freeway. Read moreGenuine Expedia guest review
our room was filthy. the maid had not taken the trash out and there was hair all over the bathroom floor. however the manager appologized several times and made everything right. they were remodeling when we stayed there. will be very nice hotel.Genuine Hotels.com guest review
"Good for a quick stop."
The location was convenient & the breakfast was good. The room could use some TLC but they had just started a remodel.Genuine Expedia guest review
good staff, good breakfast and hot water pool.Genuine Hotels.com guest review
The motel and room was very nice. We enjoyed all the conveniences. When visiting our son in Charleston, Il. we will definitely use your motel again. The beds were very comfortable. Very satisfied!Genuine Hotels.com guest review
It would've been nice to have a microwave and a mini refrig in the room. Also a flat screen tv and maybe a recliner. We usually stay at the Comfort Suites in Mattoon and only stayed at the Baymont because the other does not allow pets. When we dont have our dog with us, we will continue to stay at the Comfort Suites until the Baymont is updated.Genuine Hotels.com guest review
"room- big disappointment"
The room was disappointing. The rug looked dirty and ugly. The smell was not good. The furniture was all beat up looking. No fridge or microwave. The pillows and bed were pretty decent though. This hotel does not compare to abeautiful hotel we stayed at in Normal IL for about the same price.Genuine Hotels.com guest review
"clean and cheep"
It is what you expect it is. Not five star,but clean and quiet. Nice stay.Genuine Hotels.com guest review
"Better than average for a mid-priced hotel."
Very friendly staff. Hotel was a little dated and could use some interior updating and repairs, but nothing major. Pool and hot tub were very nice. Room was clean and spacious. Bed had been moved to opposite wall, and wall-mounted lamps were moved, but they hadn't painted over the spots where the lamps had been before. No dedicated outlet by work station-only […] outlet had a lamp and the clock plugged in. Breakfast looked good, but we didn't eat before we left. Read moreGenuine Hotels.com guest review
2nd stay at baymont both were flawless from swimming pool to breakfastGenuine Hotels.com guest review
Front desk service was less than desireable.Genuine Hotels.com guest review
Our stay was terrible! The staff was friendly and clearly trying to do their best given what they had to work with. The hotel was in disrepair although maintenance was trying hard to fix things Our room had visible water damage that had been painted over perhaps in an attempt to hide it? The room smelled musty and moldy by morning I could hardly breath […] and all our clothes smelled musty. Even with the ac going it was damp and gross. Even the money in my wallet was damp by morning. Breakfast area machines and ice maker not working either. Again, the staff was nice and was doing all they could. Clearly none of this was their fault . The responsibility for the conditions lies with the owner/management Read moreGenuine Hotels.com guest review
"Worst Baymont hotel I ever stayed at"
The staff at the front desk were rude and not qualified to do there job. The pool was closed for remodeling but no where on either Baymont.con or hotels.com did it disclose this. I called Baymont customer service and they took my complaint assuring me the hotel manager would contact me with in 48 hours. That was 6 days ago and no response from either […] Baymont customer service or the manager of the hotel. We decided to stay another night ( at another hotel ) same room rate better breakfast beatifilul pool and no stench from the room. To sum it up Baymont has lost a long time customer Read moreGenuine Hotels.com guest review
Great, Kathy the front desk host was very nice and very professional and very cute. ToddGenuine Hotels.com guest review
"Awesome for the price."
Awesome for the price. Best price in town on Expedia the night I needed the room.Genuine Expedia guest review
"Baymont Inn in Mattoon"
Badly needs updating. Furniture, carpet, bathroom fixtures are all very dirty and worn (gouged, stained, etc). The website did not indicate that the pool was being replaced and I am under doctor's orders to exercise every day. This was a problem. They did indicate we could use a "neighboring" pool, however, the heater was broken in that pool and it […] was not accessible. All in all, a very discouraging stay. Read moreGenuine Hotels.com guest review
"need a remodel"
Pool is closed, no gym, worned out carpets, no working wifi or LanGenuine Hotels.com guest review
This was a decent area. Didn't mind this place at all. Shopping needs are close.Genuine Expedia guest review
"距離Cahokia Mounds 以及St. Louis 的 Gateway Arch 很近"
1. 客房乾淨寬敞 2. 櫃台人員很和氣 3.詠池在11月中去也有開放 4. 周遭維持的都很乾淨 5. 不需再預繳其他可能損失費用 6. 唯一可惜的是當天晚間底達時, 因為它處在離主要道路比較深的角落, 加上招牌的 "B"字不亮, 找了許久才找到.Genuine Hotels.com guest review
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