"MORE for your money ~ Wonderful experience!!"
We were totally happy with our stay at Baymont Inn! Kathy (at the front desk) was extremely nice & helpful both when I called a few days early for details & again upon our arrival. Our freshly remodeled room was spacious, very clean and nice and quiet. The new mattress & down bedding were very comfortable. The pool & hot tub were clean & attractive. […] The complimentary continental breakfast was the best, including the likes of biscuits & gravy, bacon, cheese omelets, fresh fruit, yogurt, English muffins, etc. We have stayed at many hotels in the last few years, but Baymont easily ranks at the top of the list. We have paid lots more money for hotels of substantially lessor quality. Thank you Kathy & thank you Baymont! Read moreGenuine Hotels.com guest review
"Off the highway"
Ok for 1 night, they are still remodeling. Staff could have been a little more out going and friendly. The room was fair, carpet was stained.But once it is done it should be nice.Genuine Hotels.com guest review
They were starting renovation on the 3rd floor. We stayed on the second and the room was great. Very clean and nice. Room was a little outdated but for the price it was excellent! We will stay here again.Genuine Hotels.com guest review
"Very good value"
This is a great room for the area - not the 4 Seasons, but very nice and priced well. Room was quiet and comfortable. Staff was pleasant and helpful. Would stay again when in the area.Genuine Hotels.com guest review
Queen sheets on a king bed and worn furnishings. staff was great though.Genuine Hotels.com guest review
"Great place to stay"
Overall a great stay. The staff was absolutely fantastic. They made you feel right at home and did everything they could to ensure a happy guest. The room was comfortable. Although the hotel was still in the middle of a remodel, the room I stayed in was clean- minus a few stains on the carpet. Bed was extremely comfortable. Bathroom and shower were […] very clean as well. Although I didn't use the pool or hot tub, it looked quite nice. Breakfast was great and much better than expected. Check in and check out was a breeze. Location was convenient right off the interstate and close to many restaurants and gas stations. I can't say enough good about this hotel. Read moreGenuine Hotels.com guest review
The staff was wonderful and frendly.. breakfast was greatGenuine Hotels.com guest review
We have stayed here 3 times in 3 yrs.This year they are remodeling & updating. The pool area was already finished and it was very nice. They need to update tv and refrigerator. The mattresses were new and very comfy. It was a Wed. and hotel was quiet. We had pool area to ourselves. It was a very good breakfast with variety of foods . The rooms need […] more electrical outlets. Conveniently located off freeway. Read moreGenuine Expedia guest review
our room was filthy. the maid had not taken the trash out and there was hair all over the bathroom floor. however the manager appologized several times and made everything right. they were remodeling when we stayed there. will be very nice hotel.Genuine Hotels.com guest review
"Good for a quick stop."
The location was convenient & the breakfast was good. The room could use some TLC but they had just started a remodel.Genuine Expedia guest review
good staff, good breakfast and hot water pool.Genuine Hotels.com guest review
The motel and room was very nice. We enjoyed all the conveniences. When visiting our son in Charleston, Il. we will definitely use your motel again. The beds were very comfortable. Very satisfied!Genuine Hotels.com guest review
It would've been nice to have a microwave and a mini refrig in the room. Also a flat screen tv and maybe a recliner. We usually stay at the Comfort Suites in Mattoon and only stayed at the Baymont because the other does not allow pets. When we dont have our dog with us, we will continue to stay at the Comfort Suites until the Baymont is updated.Genuine Hotels.com guest review
"room- big disappointment"
The room was disappointing. The rug looked dirty and ugly. The smell was not good. The furniture was all beat up looking. No fridge or microwave. The pillows and bed were pretty decent though. This hotel does not compare to abeautiful hotel we stayed at in Normal IL for about the same price.Genuine Hotels.com guest review
"clean and cheep"
It is what you expect it is. Not five star,but clean and quiet. Nice stay.Genuine Hotels.com guest review
"Better than average for a mid-priced hotel."
Very friendly staff. Hotel was a little dated and could use some interior updating and repairs, but nothing major. Pool and hot tub were very nice. Room was clean and spacious. Bed had been moved to opposite wall, and wall-mounted lamps were moved, but they hadn't painted over the spots where the lamps had been before. No dedicated outlet by work station-only […] outlet had a lamp and the clock plugged in. Breakfast looked good, but we didn't eat before we left. Read moreGenuine Hotels.com guest review
2nd stay at baymont both were flawless from swimming pool to breakfastGenuine Hotels.com guest review
Front desk service was less than desireable.Genuine Hotels.com guest review
Our stay was terrible! The staff was friendly and clearly trying to do their best given what they had to work with. The hotel was in disrepair although maintenance was trying hard to fix things Our room had visible water damage that had been painted over perhaps in an attempt to hide it? The room smelled musty and moldy by morning I could hardly breath […] and all our clothes smelled musty. Even with the ac going it was damp and gross. Even the money in my wallet was damp by morning. Breakfast area machines and ice maker not working either. Again, the staff was nice and was doing all they could. Clearly none of this was their fault . The responsibility for the conditions lies with the owner/management Read moreGenuine Hotels.com guest review
"Worst Baymont hotel I ever stayed at"
The staff at the front desk were rude and not qualified to do there job. The pool was closed for remodeling but no where on either Baymont.con or hotels.com did it disclose this. I called Baymont customer service and they took my complaint assuring me the hotel manager would contact me with in 48 hours. That was 6 days ago and no response from either […] Baymont customer service or the manager of the hotel. We decided to stay another night ( at another hotel ) same room rate better breakfast beatifilul pool and no stench from the room. To sum it up Baymont has lost a long time customer Read moreGenuine Hotels.com guest review
Great, Kathy the front desk host was very nice and very professional and very cute. ToddGenuine Hotels.com guest review
"Awesome for the price."
Awesome for the price. Best price in town on Expedia the night I needed the room.Genuine Expedia guest review
"Baymont Inn in Mattoon"
Badly needs updating. Furniture, carpet, bathroom fixtures are all very dirty and worn (gouged, stained, etc). The website did not indicate that the pool was being replaced and I am under doctor's orders to exercise every day. This was a problem. They did indicate we could use a "neighboring" pool, however, the heater was broken in that pool and it […] was not accessible. All in all, a very discouraging stay. Read moreGenuine Hotels.com guest review
"need a remodel"
Pool is closed, no gym, worned out carpets, no working wifi or LanGenuine Hotels.com guest review
This was a decent area. Didn't mind this place at all. Shopping needs are close.Genuine Expedia guest review
The beds were uncomfortable, they only had one blanket throughout the hotel because the rest were apparently "stolen" which I guess finally gets me top there security. This was a very poor showing for this hotel.Genuine Hotels.com guest review
Response by Baymont Inn and Suites of Mattoon In regards to your recent stay with us I apologize that the bed was uncomfortable for you. They are all foam mattresses and are either liked or disliked dependent on a person's preference. As for the blankets, I am not sure why you were told that they were "stolen" by a staff member that should not of been said and I am handling that. We have been running short on the extra heavier blankets because as guests request them for their rooms they have decided to take them home with them when they leave so our number on hand has been slim. Again, I apologize for the misleading information but I assure we do not have someone here stealing from the hotel or our guests. If there is anything else that I may do for you please do not hesitate to contact me at anytime. Thank you for your time.
"Okay for 8- hour stay"
The room was large enough for the three of us--that was a plus feature. The staff were friendly. The price was very reasonable. HOWEVER, the comfort level was poor--pillows (only one per person) were the tiniest pillows I'd ever seen AND when we requested three more at 10:00 P. M., we were told they had no more! It was NOT a comfortable rest. I wouldn't […] stay here again, unless there was not any other place in the area. Read moreGenuine Hotels.com guest review
Response by Baymont Inn and Suites of Mattoon Thank you for taking the time to leave feedback in regards to your recent stay with us. This helps us to correct things when needed. I apologize that there were no pillows available as extras for you and your guests. I have made note of that and will make sure that there are extras on hand. If there is anything I can further assist you with you may contact me at anytime.
is not exactly the destination of choice. needed a cheap room for a short night--this was fine. i wouldn't sit on the couch, though! strange odor when entering front door--probably from the pool which wasn't a bright blue color.Genuine Hotels.com guest review
"EXCELLENT service from staff/hotel itself just ok"
The people working at the desk were all SO nice & helpful. The free breakfast was nice too. The rooms themselves were just ok though (loud A/C, cracked tiles in bathroom.) Pool was ok - a little cloudy and too much chlorine. Hotel was convenient to highway though & it was quiet.Genuine Hotels.com guest review
"would choose another hotel nearby!"
pool was over-chlorinated; hot tub was beyond dirty, room was not clean and in poor condition, front desk staff could have cared less about guests. i would definitely choose another nearby hotel next time - several others to choose from!Genuine Hotels.com guest review
"nice clean room & very friendly staff"
very pleasant place to stay. room was clean, bed was very comfortable and all staff we encountered were very friendly and helpful. Would definitely stay here again, and price was better than all other similar hotels in area!!Genuine Hotels.com guest review
"4 night stay"
The continental breakfast was good. The waffle machine broke the morning I wanted waffles. The coffee container was empty twice. Had to wait to get my morning cup. Maybe someone should be more on top of this since it WAS in the early morning and there were others waiting also. The one area which I was not appreciative at all was my bed did not get changed […] with clean sheets daily. I know they were not changed because I was in the room one morning and all housekeeping did was make the bed. The sheets kept coming loose on the corners and finally I went to the front desk and asked for clean sheets. I don't know if they were changed that morning or not. There were two people in our room but housekeeping only left enough linen and supplies for 1 person. I or my husband had to go ask for what we needed. This was unacceptable. Also, not very good vacuuming , if any, in our room. We were close to where we wanted and access was very convenient. This is the first time I have been disappointed in Baymont Inns after staying here prior times. Would really like to see the housekeeping staff do a better job. Read moreGenuine Hotels.com guest review
"Baymont Inn Mattoon"
The hotel itself is kind of a "you get what you pay for" thing. Wasn't bad, but nothing great. If you're looking for a place to crash with a small pool and hot tub, you'll be fine. The breakfast was okay too, but nothing too fancy. My one negative comment would be the staff - if you wanted to hire people more rude and totally uncaring I don't think […] it would be possible. First our room was overlooked for bath towels; no big deal-it happens. But when we asked for some we were given the 3rd degree. Later in the day in the pool area again they were out of towels; we asked and were told they had none-use your room towels (good thing we had already gotten those). At breakfast they ran out of cups for beverages but they were not going to make an effort to get any, so back to the room for cups, etc. Not the worst experience ever, and the price was reasonable enough so all in all - I'd say fair. Read moreGenuine Hotels.com guest review
Response by Baymont Inn and Suites of Mattoon Thank you for taking the time to give us feedback from your recent stay with us. I apologize that your stay was less than satisfyng. I have let the staff know of the feedback as well and the appropriate actions have been taken for the behavior and lack of supplies in the pool and breakfast area. Again, we are sorry for the inconvenience and if there is ever any assistance that I could offer you further please do not hesitate to contact me directly at the property.
"End of week stay"
Tried this hotel for first time and was not very happy with condition. We came to visit with grandchildren and found the pool was not very well maintained (I could not see the bottom of the pool it was so cloudy and the hot tub was the same. the rooms need updating to stay current with the compitition in the neiborhood. Overall condition is a 3 out […] of 10. Would not stay again. Read moreGenuine Hotels.com guest review
Response by Baymont Inn and Suites of Mattoon Thank you for the feedback you provided during your recent stay. We apologize that your stay has left a negative impression as far as your future stays in our area. After looking back into the notes from the date range of your stay, our pool had had chemicals added to it which causes a cloudy appearance that takes up to 2 days to clear. We just recently drained the pool and refilled it (done annually) and I assure you that the chemicals are checked daily and if the reading is off it is immediately put out of order. In recent months we have went under new management and are in the process of a finalizing a property improvement plan for the hotel so that updates are completed. I thank you again for your time and if there is anything else that I can assist you with please feel free to contact me at the property at any time.
"距離Cahokia Mounds 以及St. Louis 的 Gateway Arch 很近"
1. 客房乾淨寬敞 2. 櫃台人員很和氣 3.詠池在11月中去也有開放 4. 周遭維持的都很乾淨 5. 不需再預繳其他可能損失費用 6. 唯一可惜的是當天晚間底達時, 因為它處在離主要道路比較深的角落, 加上招牌的 "B"字不亮, 找了許久才找到.Genuine Hotels.com guest review
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