Holiday Inn Budd Lake - Rockaway Area - Budd Lake

Terrible service and unhelpful personnel.

Genuine Hotels.com guest review

great customer service. arrived late - no problems.

Genuine Hotels.com guest review

Hotel was ok the heating in the room was either hot or cold. Went to use the pool and it was cloudy and there was a diper laying by the used towels so never got in there. Someone came in and checked the chemicals but did not about the diper laying there.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel was fine, but we were not told that the hotel would be filled with children, after our day we were going to the pool and it was literally filled with 20 children, even after they left to go to bed who wants to swim in a pool filled with urine. They were running up and down the halls, I don' t mind children but we chose this hotel because of […] the pool. Should have been forewarned. So lesson learned, suggest you ask. So disappointed. Read more

Genuine Hotels.com guest review

Hotel has a great location right near the major highways as well as the entire International Trade Center business district. Check-in was super fast and efficient. Rooms are clean, well lit and nicely appointed. The under-window heater was noisy, but effective. The wall mounted thermostat turned the system on and off and kept the room at a comfortable […] temperature. The bathroom was spotless....just the way it should be! There is an indoor swimming pool which was a great place to burn some calories doing laps. Candidly, the only thing I do not recommend about this hotel is their restaurant. At breakfast, service is extremely slow, the buffet is not all that great and it is, therefore, not worth the price. There are plenty of better restaurants a short drive away. Read more

Genuine Expedia guest review

The room was clean, comfortable and conveniently located by Rt 80. The price was right and I would stay here again.

Genuine Hotels.com guest review

staff excellent, unfortunate for us there were 2 weddings in the hotel that night. the hallways were very noisy very late into the early morning hours, We had a non smoking room, but we believe the adjoining room was a smoking room.

Genuine Expedia guest review

Thevhall carpet a little worn but everything else was fine. No issues.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The customer service what made the trip enjoyable. The chefs were fantastic; They even held the restaurant open later for us because we arrived late. The desk staff were even greater. I broke my glasses TWICE and they were ready to assist me both times. Fabulous place at a great rate. Thank you!!!!!!

Genuine Hotels.com guest review

very disappointed and overall look of hotel looked outdated.....pool was really small........hot tub by the pool was the best part of the entire hotel

Genuine Hotels.com guest review

It was all I expected for a room with 2 beds and a bathroom

Genuine Hotels.com guest review

Front desk staff was slow and poorly trained. Our expedia rate included breakfast. When we checked in, the staff were supposed to give us a voucher for breakfast. They didn't. The restaurant subsequently charged us for breakfast. We discussed the matter with the front desk at checkout and were told, "here. you need to take this voucher to the restaurant […] and have then remove the charge." Meanwhile, the restaurant staff were almost hopeless. We stood at the entrance to the restaurant for more than 5 minutes trying to catch the attention of a server. Impossible. Half of the tables in the restaurant had been vacated by previous diners, but the staff had failed to clear the tables, so there were no open tables to utilize. On the basis of service alone, I recommend that you go a short distance up the road to the Comfort Inn on Rt. 46. Read more

Genuine Expedia guest review

i loved it

Genuine Hotels.com guest review

nice place good pool

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The hotel was clean and nice. However I had not been there since it was the Wyndham in the past, and nothing has changed. The only complaint or main suggestion is updating the air units.

Genuine Hotels.com guest review

Hotel was clean,although empty overpriced.Room was ice cold,and although empty,could not be further from front desk.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

good room, good value.

Genuine Expedia guest review

Mattress was hard, woke up with backache both mornings. Burn marks all over bathroom vanity even though it was a non smoking room. Rug looked stained. Staff was pleasant.

Genuine Hotels.com guest review

We normally found the Holiday Inn chain to have clean, well maintained, friendly staffed hotels. However, this was a VERY Dissapointing stay. There were many things wrong with the hotel. First, there was only one set of elevators and they were not functioning properly. There were no signs to inform everyone of the erratic elevator service. Additionally, […] the hot tub was not hot at all and the heating device for the hot tub was not working properly. There were two ice machines that were out of order. The wait staff in their restaurant was clueless of what a good waiter should do. First, we went to the in house restaurant on Saturday evening and ordered a simple pizza. The waitress finally brought the pizza on a "community" stand up tray and then asked "would you like some plates with your pizza!?" The next morning we had breakfast in the restaurant. We ordered omletes that were supposed to be served with breakfast potatoes. When we informed the waiter that our potatoes were missing, he brought out our potatoes that were luke warm at best. To add insult to injury, the elevators was still not working properly and would not go down. Given that we had a morning wedding to go to, climbing down three flights of stairs wearing suits with luggage is something one should never go through. When checking out, the woman waiting on everyone was not wearing a name tag. It was obvious she did not want to be the last person seen since about 30 members of the wedding party were staying there and were totally frustrated with the elevator situation. There was no apologies or thank you for your stay, can we make this up to you? Our advice, although the room was well maintained this Holiday Inn was WELL BELOW the usually reliable Holiday Inn reputation, stay away! Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

By the time I arrived I was very frustrated. Couldn't find it on the GPS, the name was listed differently than my reservation ( thru hotels.com), went to a different holiday inn, found out it was the wrong one..... eventually figured it out. Pool was very loud -very small area and echoed a lot, enjoyed it after all the kiddies left. Was given an "upgrade" […] of a room with a giant conference table in it???? - who wants that??? Luckily was able to switch to a normal room as reserved. -otherwise clean. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

stayed while traveling cross country. Staff was not friendly on check in. Had a looong walk to elevators. Room was outdated, even though they advertised remodeled. Charge for local calls. Ice machine on top 2 floors not working. Definately, better places to stay for less price. I won't stop there again.

Genuine Hotels.com guest review

I must say i enjoyed my stay. I loved my room and the service. i would stay there again at any time.

Genuine Hotels.com guest review

Ok, little expensive, but clean small room crt tv no extras like a fridge ect, relatively slow internet, and apparently it cost 25 cents to call a calling card for 3 mins,

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Overall, our experience was positive. The people couldn't have been nicer, and the food at the buffet was delicious. Two things stick out from my trip in my mind though, and both of them are negative: 1. Our room was FREEZING upon check-in. And the heat was the absolute NOISEST blower on the planet. It kept me awake most of the night, but if we turned […] it off, we'd freeze. 2. The pool----ICK. Condensation was dripping off the ceiling, and landing on me as I watched my kids in the pool. There was mold all along the walls, and the plaster was peeling and mushy. The whole room was just gross and wet from the ceiling dripping on it. The hot tub was all cracked and chipped, and there was bits of it floating in the hot tub. There were also only tiny little towels (for the gym, really) outside the pool/gym area, and they were impossible to dry off my kids with---where were the full sized towels? Overall, we'd stay there again because it's so convenient, but I doubt we'll go in their pool again. We stay there twice a year when I visit my family in NJ, but if another hotel becomes available nearby that has a nicer pool and better heating in their rooms, we'll be switching over there ASAP! Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

Great place.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review