"Roomy, yet classic."
Great location. Friendly staff. Only issue was 6:30 am noise in hallway.Genuine Hotels.com guest review
I enjoyed staying at the Willows Hotel. It was affordable and offered a small boutique hotel environment. Location and hotel are probably better suited for business travelers, couples, and students, rather than families.Genuine Expedia guest review
Easy to access from Lake Shore Drive. We did not experience a large amount of traffic in getting to the hotel location.Genuine Expedia guest review
"Convenient location near the lake"
If you drive into Chicago, this hotel has access to a parking garage a half block down from the hotel entrance. The cost is less than the downtown hotels that usually require valet parking. Lobby is nice. Hotel is old but is clean and well maintained. Bed was comfortable. The radiator can be a little noisy when it kicks in.Genuine Hotels.com guest review
"Cozy and convenient"
Great neighborhood, helpful staff, convenient continental breakfast available. The building and guest rooms were charming and nicely finished and furnished.Genuine Hotels.com guest review
"Great location, service and price!"
Very comfortable. Helpful staff. Will definitely stay again on future trips.Genuine Expedia guest review
"Very Nice Stay"
I had a lovely stay here. The only thing I have to grade down are the acoustics. It is a very old hotel and so the radiator clanks in the room and you easily hear the person above you. The reception staff display service excellence continually. The bed was extremely comfortable. I was visiting my son and the neighborhood was excellent.Genuine Hotels.com guest review
"Nice hotel close to theaters"
Staff was so helpful; nice lobby breakfast, we sat at table by fireplace; parking safe and convenient ; only quirk was steam heat could at times be a little noisy; overall, pleasant and a change from the big chainsGenuine Expedia guest review
"Comfortable, clean, friendly."
Visiting my daughter who lives in that area. Shopping, eating out and seeing the Christmas lights. The hotel was great. I will definitely be back. Staff was very friendly. Hotel was very comfortable and clean. The only thing I missed was having a coffee pot in the room. Had to get dressed and go downstairs for that first cup in the morning. Otherwise […] it was a great experience. Read moreGenuine Hotels.com guest review
"Overall good stay."
No complaints with the room or service. It would have been nice to have the parking connected to the hotel, rather than have to walk around the hotel in a semi dark deserted alley to get to the parking lot.Genuine Hotels.com guest review
"BEST STAFF EVER!!!"
Older hotel but super clean and super friendly staff!Genuine Expedia guest review
"Gets the job done at great location."
Room was clean and comfortable. Great location in heart of Lakeview, short walk to Lincoln Park.Genuine Hotels.com guest review
Water pressure of shower not as strong as would like but the welcoming Staff more than made up for any deficienciesGenuine Hotels.com guest review
"My Best Ever Stay"
Service was outstanding. Room very clean and comfortable. (only wish is for larger softer towels). Love the new lobby furniture and lay out. Appreciate the new updates in the rooms.Genuine Hotels.com guest review
"Nice hotel close to the Apollo theater"
Had a great time. Convenient parking in garage. Able to walk to the Apollo theater. Would recommend this hotel.Genuine Expedia guest review
Very nice hotel. The staff was great and very friendly! It was convenient to many things, stores resturants, Lake Michigan. The rooms were clean and even had drinks and snack food that you can buy.Genuine Expedia guest review
Great..would come back in a heartbeat. Also great area of ChicagoGenuine Expedia guest review
"Location, location, location"
Brilliant location, lively neighbourhood but the decor is really old and quite shabby. It is clean though and staff are very helpful, location is greatGenuine Hotels.com guest review
"Home away from home <3"
We have stayed here 3 years in a row and will never stay anywhere else again while in the city. We just LOVE it!! Every staff member is so personal & friendly. You will feel like you are part of a family. Everything you need is within a block or two away including a Walmart neighborhood grocery store right on the corner along with a TJ Maxx when you […] need a pair of earbuds you may have forgot to bring. You are within a short walk or bus ride to everything you may be in the city to do and the CTA is another unsung hero we have discovered these last couple of years. Stop paying for over priced taxi rides, buy a bus pass & ENJOY the city!! See you next summer Willows staff, thanks for EVERYTHING!! <3<3<3 Read moreGenuine Hotels.com guest review
This hotel is a real gem. It is not hard to find and it is in a very nice neighborhood. The Willows is in walking diatnce to a variety of good restaurants and shopping. The staff was very helpful and most friendly. It was nooce to have the parking garage right behind the hotel. The parking fee is reasonable considering the location in the city. It is […] a quick drive to downtown Chicago and clost to public transportation. We will stay here again on our next trip to the North Side. Read moreGenuine Hotels.com guest review
The hotel is a older hotel. We were looking for that feel. In a neighborhood where we were close to the lake and able to walk around the area as if we were living in the city. Still close to downtown but sway from the Michigan Ave crowd. The room was nothing fancy but clean and comfy beds. The staff was very friendly and helpful to us. Parking just […] around corner and could come and go if needed. We would defiantly stay here again. Next time maybe book a front room/with a view. Pur room looked into the ally. We weren't in the room much so the view didn't matter on this trip. Read moreGenuine Expedia guest review
"Pretty good--not worth the money, I'd say"
The bed was comfortable, the room was big enough and we got a free upgrade. The bathroom, however, was very cramped and I was surprised for the 240 I paid to stay there for one night that they had such bad toilet paper. Additionally, their towels were very rough and seemed old and worn down. The breakfast was good and staff was very courteous and helpful. […] They were doing construction at the entrance and we had to walk on boards to get into the hotel, which would have been nice to know about--especially if I was travelling with older or disabled friends and family. Overall, a good hotel, but I think you can get better value for your money. Read moreGenuine Hotels.com guest review
"close to our newest grandbaby"
Location was good for that area of town. Would have liked a coffee maker in the room. Breakfast offerings were fresh and good.Genuine Hotels.com guest review
"Cozy and warm in LakeView"
This was a small boutique hotel tucked into a residential neighborhood on the North Side. It was within walking distance of different shops, delicious restaurants, and L stations that we used to get to the Loop for sightseeing and museums. Great for an autumn anniversary trip!Genuine Expedia guest review
In town for a family wedding. Our stay was amazing. Staff was so friendly and helpfulGenuine Expedia guest review
"We will be back"
it was a fellas trip that a group of our husbands go to different locations every year and this year it happened to be Chicago - my husband said his room was great and really comfortable - you can just walk out the door and you have access to everything the location was great!!Genuine Hotels.com guest review
"Long weekend lovely stay"
This was our first trip to Chicago (coming from PA) for a friends wedding and we decided to make a long weekend out of it. The hotel staff was friendly and even made accommodations to get us in our room a bit earlier than check in since we had an early flight. The staff was super friendly and the room was cozy and clean. The neighborhood is very nice […] and there are some great restaurants in walking distance. There are also some great restaurants not close by but we used the UBER app and got their right away! We will be back! Read moreGenuine Expedia guest review
Small room, needs updating!Genuine Hotels.com guest review
"great hotel near to everything"
The experience was excellent. Great staff, services. Highly recommend.Genuine Expedia guest review
Every staff member was willing to help from: offering to help with luggage, directions, and suggestions of places we might enjoy. The room was very comforting and clean.Genuine Hotels.com guest review
"Great hotel staff"
The hotel is more of a type and that is why I chose it. What impressed me is how wonderful and friendly the staff is. They are so helpful. I will definitely stay there again and again...Genuine Expedia guest review
"Great customer service"
Customer service was great. Loved the hotel, loved the location.... Hated the pillows!Genuine Expedia guest review
"Would stay there again"
It is in a good location, clean, and the staff is extremely friendly and helpful. plus they have great coffee and continental breakfast. It is an older hotel but updated very nicely. It is within walking distance of so many other things and close enough to Wrigley Field to walk.Genuine Expedia guest review
"Lincoln Park Central"
The willows is perfectly located if you have any business or events in Lincoln Park area of Chicago. Service and accommodations are outstanding.Genuine Hotels.com guest review
I stayed at the Willows while on business. Location is down the street from the water and the opposite direction is surrounded by restaurants, stores and bars. Everything is in walking distance. Easy to catch a cab. Wifi works well and the breakfast offered is healthy and diverse. Bed was comfy. Hot water in shower took about 10 minutes to heat up.Genuine Hotels.com guest review
Very good experience. Professional staff....simple and clean room. Convenient location in the Lakeview areaGenuine Hotels.com guest review
We really enjoyed our stay. Great friendly, helpful staff. Location was a plus, close Brier Street Theater, Wrigley Field, Lincoln Park Zoo and easy to get to Lake Shore Drive. Walking the neighborhood was also a plus. Many local restaurants. Make sure you try Chicago Pizza and Grinder and Lincoln Park Bar and Grill ( both on Clark street)Genuine Hotels.com guest review
"Giants reign trip"
Having never been to Chicago, I wanted to be near Wrigley for the Giants game. My son and I stayed here and Hotel was great. Staff IS the best, as everyone (pretty much) was very accommodating. We got caught in a torrential downpour, and while the clerk a t front desk wasn't the most empathetic, the lovely room steward dried our clothes for us in hotel […] dryer. Comparing this to the Portland airport Hotel we stayed in on way out, won't say who, but think "diplomatic residence" and I would choose Willows easily. Neighborhood is great as right near main intersection of Clark/Diversey with tons of nice bars and restaurants nearby. Good walking area to Zoo and short cab ride downtown. 2 Thumbs up! Read moreGenuine Hotels.com guest review
"Beautiful Boutique Hotel"
We loved it. So clean and unique. Will definitely be back.Genuine Expedia guest review
"Great Hotel Experience"
This old but charming hotel is a "must stay" in Chicago. Less than a mile to Wrigley field, the hotel is located in a safe and friendly neighborhood with lots of great restaurants and things to do. It is also not too far from the Lincoln Park Zoo. The staff was among the best hotel staff we have ever encountered - much more akin to a bed & breakfast/small […] inn. The bathroom was small and nothing special, but the bed and room were very comfortable and cozy. We had a queen room, but it you wanted additional space, I would suggest upgrading to one of their suite rooms. Parking structure was less than a block away and very reasonable pricing. Breakfast is included and consisted of various egg croissants, fruit, pastry, OJ, boiled eggs. The bakery is delivered daily from a local bakery and was excellent. We hated to leave but will stay at this hotel again when we visit Chicago again. Read moreGenuine Hotels.com guest review
"Very nice hotel in the Lakeview area"
I came to Chicago with friends to party at North Halsted’s Market Days weekend. There aren’t many hotels to choose from in the Lakeview neighborhood so this was a nice find. The hotel is located on a quiet residential street and just a short walk to all that Lakeview offers. The staff was extremely helpful and friendly. The room was spacious, comfortable […] and the free Wi-Fi and continental breakfast is a plus. The only downside for me was that the hotel is a bit outdated (bathroom fixtures and carpet) but everything worked, was well maintained and clean. I would definitely stay again. Read moreGenuine Hotels.com guest review
The stay was good. Most of the staff friendly and helpful.Genuine Expedia guest review
"Pleasant clean place to stay"
Have stayed here a few times and have always enjoyed. The staff is very friendly and helpful. Older building with few amenities, but within walking distance of many restaurants, bars and shops.Genuine Hotels.com guest review
"Older hotel with great service and access"
The Willows is an older hotel, but it is in a great location! It is very close to many restaurants, shops, parks, and Wrigley Field. The staff is very friendly and helpful. I felt very safe staying there. The nightly rate was reasonable too.Genuine Expedia guest review
"First Floor Accomodations"
Evening staff was very friendly and accomodating. Parking is down a dark ally - but the hotel staff actually walked down the ally to point out where to park. Our room was on the first floor - view was the ally. Had to turn off the air conditioner becuase it would turn off and on every 3 to 5 minutes and it was loud. So we turned on the ceiling fan. […] The single wall switch controls the fan and the light - so I had to stand on the bed to turn off the light to keep the fan on. Twisted my knee coming down from the bed. :-( Continental breakfast was nice - coffee, juice, fresh fruit, cereal, microwavable breakfast sandwiches. Could use a toaster for the bread and bagels. Bedding was clean. Soaps and lotions in the bathroom was a nice touch. Maybe rooms on the higher level floors are nicer? Kind of felt like a nice bed in a halfway house on the 1st floor. Would recommend the hotel if - like us - the regular options were booked. Read moreGenuine Expedia guest review
Response by The Willows Hotel Dear Guest, Thank you for staying with us on your most recent visit to Chicago. While we are delighted to read the excellent service you received from our Team Members, we are also disappointed to learn of the issues with your A/C and fan in the room along with the location of your room on our bottom floor. Please reach out to me or any one of my team members next time you stay with us and we will make sure you are on a upper floor. We look forward to welcoming you back. Sincerely, Keith E. Scott Regional Manager broughtonHOTELS
"Love the Willows"
My husband and I loved this hotel. It is small and intimate. Reminded us of some hotels we have stayed at in Europe. Beautiful surroundings as well. Very close to Lincoln Park Zoo. Easy walk to Wrigley Field. The staff was very friendly and helpful.Genuine Expedia guest review
"Comfy, cozy hotel"
This was a very nice, quiet and clean hotel. The staff was VERY friendly, the manager always greeted us and inquired about our stay. Our only complaint is that the parking is a bit misleading. We assumed the garage was managed by the hotel but it is not. The one time we parked in it we got stuck in and had to wait 15 minutes for an attendant to let […] us out. We ended up parking at another garage down the street. Other than that we would definitely stay here again. Read moreGenuine Hotels.com guest review
Everyone was so helpful! The staff went out of their way to meet or anticipate our needs.Genuine Hotels.com guest review
"Great location. Walk to everything."
Family trip to Wrigley field. the hotel was wonderful, clean and staff friendly. It's location was perfect, we walked to Wrigley field , zoo and short drive or cab ride to the navy pier. There endless choice to eat and drink within a short walk. The hotel also offer s parking for $22 a day. Great stay.Genuine Expedia guest review
"great spot, great people, great place to stay"
We were pleased with pretty much every aspect of our stay, and particularly appreciated Eric and Ben for their friendliness, flexibility, and helpfulness. Very attentive service from every person on staff!Genuine Hotels.com guest review
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