"Hair in the bed sheets"
The room was not clean. When pulling back the cover on both beds there were long strands of hair. This hair was also on the floor in the bathroom, not to mention the toilet seat was dirty. Was about a mile from Wrigley field.Genuine Hotels.com guest review
My overall stay was pleasant. The employees were very helpful and courteous. The only drawback for me was the old smell. Its updated and everything, however I thought the entire hotel just smelled older or slightly moldy? Not sure, but other than that its nice and decor is alright.Genuine Hotels.com guest review
Everyone was courteous and friendly before I even arrived and had spoken with them over the phone. The room was clean and comfy and in the morning they had a nice breakfast for everyone. Service and hotel was nice overall.Genuine Expedia guest review
"Way excel my expectation"
The people there are so friendly, and they provide you with the best services. We hace to leave very early in the morning because of the flight. And their chef prepared the breakfast by 4:40am!!! Great experience there.Genuine Hotels.com guest review
"Older hotel in nice condition"
The hotel is older than we expected but still in good condition. We had a standard room with 2 queen size beds; it was a little crowded. If we opened up the blinds we were level to the ally which left us with an uneasy feeling. Once again the bathroom was also small. No hair dryer... make sure to bring your own! But on the plus side the hotel staff […] was very accommodating. They allowed us to check in about 2 hours early free of charge and were very nice our whole stay. I wouldn't recommend this hotel for a family. Not much for children to do. There were a lot of restaurants within walking distance, horrible parking though. I would say it was an overall positive experience. Read moreGenuine Expedia guest review
Great service. Room a little hot with no thermostat.Genuine Hotels.com guest review
"Great staff! Solid continental breakfast too"
The staff were always going out of their way to check in on us and see how they could help. Room was small but well-kept; walls were pretty thin but it really wasn't much of an issue. Overall this hotel had a very European feel to it. Continental breakfast was great; there was also 24/7 free tea, and afternoon cookies! Close to everything Lakeview has […] to offer. SO many restaurants and bars nearby, and close to the Lake as well. VERY satisfied! Read moreGenuine Hotels.com guest review
"Lincoln Park Neighborhood Gem"
Very comfortable accommodations in the midst of a charming neighborhood.Genuine Hotels.com guest review
My wife and I stayed here before a concert venue. Beautiful old building with quaint charm, but with all the mod cons. Very friendly, helpful staff made it a very pleasurable experience. We'll definitely be returning customers next time we need to stay in the city!Genuine Hotels.com guest review
"Great getaway in Lincoln Park"
The hotel staff were very friendly. The location is close to lots of restraunts in walking distance. I will definitely stay there again.Genuine Hotels.com guest review
"Cute hotel, no sound proofing inside"
Lovely little place, nice staff, clean room, and decent location. I had a terrible time sleeping because I could hear every guest in the hall on the fourth floor when they drunkenly came in at 3 am. Great option for parking, wish it had been included in the price. Better than expected contenienal breakfast.Genuine Hotels.com guest review
"Very kind staff"
staffs always smiled, that makes me happy too and room was clean.Genuine Expedia guest review
"a real return for a decent price"
we stayed for a week. our room was cleaned daily, hotel staff always obliging. heating was mostly OK, breakfast as to be expected for this rate. over all- the best as far as attitude could go, and as to be expected as far as facilitiesGenuine Expedia guest review
"Lovely and special"
European feel. Very comfortable. I love hotels like this, rather than the generic, predictable chains. Perfect continental breakfast. Very comfortable beds and pillows. Loved it.Genuine Hotels.com guest review
"Older hotel but well-maintained"
The hotel was an older building but very clean and the staff was extremely courteous and helpful. Old fashioned radiator heat in the rooms, but once we got that turned down, it was comfortable. I didn't see air conditioner in the room, but ceiling fans and nearness to the lake may compensate.Genuine Hotels.com guest review
"Nice, older hotel in a great location!"
I really liked this hotel, the rooms were a good size, had great mini bar, and the beds were super comfortable. Staff was friendly and the continental breakfast is good if you just want something quick on your way out. The only bad thing is there is NO parking anywhere close, you have to park in one of two parking garages and then walk to the hotel […] . Read moreGenuine Expedia guest review
Room heating was terrible. The radiator heat only heated one side of the room and the wind was howling through the window with the air conditioning unit.Genuine Hotels.com guest review
"really nice old, yet modern hotel....loved it!!"
in chicago for 2 days and this place was great! close by where i needed to be, staff was really cool, helpful and the place was clean too. just really was very happy with my stay there!!Genuine Expedia guest review
"Style & Charm!"
A very quaint and European style hotel. Front desk and housekeeping staff were wonderful. Easy walk to bus lines and plenty of neighborhood bistros and activities. I stayed 5 nights in the middle of a harshly cold week. Rooms have older style radiators that were cranking our the heat. It was toasty and comfortable in my room and in the lobby area. Most […] appreciated. Rooms don't seem to have A/C so I am not sure what hot Summer days are like -- but for me, on this stay, it was perfect! Breakfast is continental style plus boiled eggs, instant oatmeal and some microwave breakfast items. If you want a bold deep roast coffee, there's a Starbucks just a 5 minute walk away. I will stay here again...if not for Expedia, I would have never discovered this delightful hotel! Read moreGenuine Expedia guest review
The Willows is in a very nice area of Chicago with restaurants, stores and public transportation nearby. The important points for me are shower, hot water, the bed and cleanliness and all these were great! Being from California I was freezing by the time I arrived at the hotel and they were right on it getting me an extra heater in my room. Very helpful […] staff. Read moreGenuine Hotels.com guest review
"close to sons apartment"
it was short, overnight. need to do again but at least 2 days. take in a cubs game.Genuine Hotels.com guest review
"Great Lakeview Location"
Have stayed at The Willows many times over the past 5 years because of its central location to surrounding neighborhoods---no long commute from a downtown hotel to visit friends. The hotel is old but the rooms are comfortable and the service is terrific. Room rates and nearby parking are very reasonable and a continental breakfast is included.Genuine Hotels.com guest review
"Much more than I expected for the price"
Needed a cheap place to stay near my college son and thought this place was a good deal. Bathroom floor was heated. What?Genuine Expedia guest review
"Charming European style hotel on quiet street"
I booked by phone after looking at places and rates online. It was a fabulous price for a hotel in this area of Chicago. I booked a single room with a queen bed. The room was small but more than adequate for my needs. The bed and four pillows were quite comfortable. The sink in the bathroom was a little small, but again adequate. The rooms and furniture […] have been updated; the bathroom was spotless. The only two things that were not excellent were that the radiator heat did make a bit of noise, but it still was tolerable, and that my room was right next to the elevator, which I could hear from time to time as people used it. Overall, though, these two things were minor. There was a fridge and mini bar, and I have to say that the prices for the items were absolutely the most reasonable I have ever seen in any hotel. The complimentary breakfast was good and served in the lobby, which was quite warm and inviting with lovely furnishings and a cozy fireplace. If you need a room in this part of Chicago, I would recommend it. It was on a quiet street but within a block or two of public transportation, shops, stores, and restaurants. It was about 2-3 miles from the Loop and a mile or so from Wrigley Field, and it was only about 2 3 blocks from the lake. I would stay here again. The photos online are spot on; what you see is definitely what you get. Read moreGenuine Hotels.com guest review
All 5's. Parking was affordable in a city where you can hardly find parking anywhere. The staff was super friendly and the place was charming and clean!Genuine Expedia guest review
"comfortable, friendly, convenient"
a charming hotel with friendly service, nice rooms, great sheets, and great character. Interesting guests.Genuine Hotels.com guest review
Bianca was outstanding....just very welcoming....the muffins and bagels were marginal at best and the coffee was warm not hot...besides that it was great..great local.....need a TV in the lobby...need to brush the snow off the benches in front.... cigarette thing was overflowing...needed to be cleaned out...badly...cigs all about the front door....not […] a good look... Read moreGenuine Expedia guest review
"great hotel, great personnel, very friendly"
booked a room at the last minute and loved the hotel.Genuine Expedia guest review
"Excellent location, great hotel"
Staff was incredible. Room size was perfect. After staying at Inn at Lincoln Park, this place was SUCH an upgrade!!! We will definitely stay here again when visiting friends in the Lincoln Park/Lakeview neighborhood.Genuine Hotels.com guest review
Greeted by 2 people(staff) as we walked in. Very friendly and helpful. The hotel is older but well kept and very clean. The location is excellent just down the block from a busy area. Would stay again.Genuine Hotels.com guest review
Very friendly staff. Great location (easy access to Blue Man Group). The room was very clean. Beds were comfortable. The bathroom windows could stand to be replaced (a little leaky on a very cold night).Genuine Hotels.com guest review
"We will be back!"
This is the best deal in Chicago! Beautiful hotel, friendly, approachable, and helpful staff! Best mini bar prices I've ever seen. Two things to be wary of: parking is $21 per day, which is typical in Chicago. Other thing, we had the first room on the first floor and could hear everything and everyone that passed our door. We chalked it up to a bad […] room location, and it really didn't bother us. Read moreGenuine Hotels.com guest review
"I would stay agian"
The hotel was very nice and priced fairly. The only thing that surprised me was the size of the room, it looked larger online. The service was good and friendly. We were visiting to see the Blue Man Group, I would stay again if the opportunity came up.Genuine Hotels.com guest review
"Quaint hotel in great neighborhood"
Great location. Helpful and friendly staff. Parking available in covered garage. Food and shopping walkable distance. Would definitely stay in this hotel again.Genuine Expedia guest review
Response by The Willows Hotel Dear Guest, I am happy to read that you enjoyed your stay at the Willows Hotel during your most recent visit. Thank you for your appraisal of our team and for sharing your experience. We look forward to welcoming your return. Sincerely, Keith Scott Regional Manager Broughton Hotels
The room was nice but quite small. The bathroom larger than some hotels. I really enjoyed the ambience of the downstairs area where I went to read later at night so child could sleep. Soft classical music, comfy Victorian reproduction chairs. The place was immaculate and despite the bachelorette party being 3 doors down, once room to door was closed […] we didn't hear them. For us the location was not prime but it was better than anticipated. A little further from the restaurants than desired but walking distance and right on a bus line. However a bit of a walk from the train when cold. Read moreGenuine Hotels.com guest review
Room in process of remodeling No fan or warmth in bathroom Evening clerk seemed intoxicated Bf was niceGenuine Expedia guest review
"Nice hotel... Nice price"
Great location Fine rooms Good for a quick business tripGenuine Hotels.com guest review
Room was clean and the hotel is in a nice neighborhood. I would stay there again.Genuine Hotels.com guest review
Brief, but just fine.Genuine Hotels.com guest review
"Nice hotel in Lincoln Park"
Really nice hotel. I choose to stay there for nye with a couple friends and I am really glad I did. Staff is very helpfull, friendly and nice. Room was very clean and the beds were very comfortable. The breakfast was really good with a nice selection. I really enjoyed the freshly diced fruit in the easy to-go cups. Overall, it was a really great st […] ay. Read moreGenuine Expedia guest review
"Great hotel close to parks, entertainment!!!"
Great hotel. Beautiful. Walking distance to so much. Great breakfast, very great people and very clean. Would stay there again.Genuine Expedia guest review
"A cozy hideaway"
This was our fourth Christmas stay at the Willows and once again it was a perfect location with a beautiful lobby and an excellent breakfast. The staff is friendly and helpful.Genuine Hotels.com guest review
It was just below average. The lobby had an overwhelming fragrance or perfume. The room was as advertised for size, but condition was a little more worn than expected. Parking worked, but no convenient way to get to and from the parking garage.Genuine Hotels.com guest review
"Well kept, old neighborhood hotel"
The hotel is located very near to relatives living in the neighborhood. It is within walking distance to Lincoln Park Zoo and many charming restaurants. The staff was warm, caring and friendly. The room was very adequate with very comfortable beds. I wouldn't hesitate to stay there again.Genuine Hotels.com guest review
"Beautiful, old world hotel."
Stayed here when we can to town to see Million Dollar Quartet. Walking distance to all the restaurants, bars, and the theatre we went to. Staff was very polite and hospitable, room was comfortable and clean and the continental breakfast on Sunday was very delicious.Genuine Expedia guest review
Good experience all around.Genuine Hotels.com guest review
It is an older hotel, so it may not be everyone's cup of tea, but we loved it and would definitely stay there again.Genuine Expedia guest review
The Willow is a gem! Blends into lovely Lakeview neighborhood. The hotel and staff are warm and welcoming, anticipating your needs. Will definitely stay here again :)Genuine Hotels.com guest review
"Cute with comfortable beds"
The room was very nice, the bed was comfortable. Could hear the train and the area outside was tight but in a good location for our needs. The service staff was very friendly. The gentleman even helped us locate a taxi.Genuine Hotels.com guest review
"Small, pleasant hotel"
Older hotel, could use some updating. Staff was extremely helpful and courteous. Neighborhood has plenty of choices for eating, drinking within walking distance. Close enough to walk to "L". Free coffee and mini-breakfast. Drinks and snacks in honor bar in room most reasonable.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )