Quality Inn And Suites - Hendersonville

Needs complete renovation very dated and old. Was afraid I might catch something.

Genuine Hotels.com guest review

This motel is trying to be a hotel. The furnishings are shabby & run down. Badly worn carpet. Smelled bad. They put us in a room that was NOT what I reserved and confirmed. Hot & cold faucets were reversed and we showered in ice water or boiling water. The Hot Tub/Pool was closed due to 'Safety Reasons'. Didn't give me a good feeling. No breakfast, […] no sofa bed (I was told there was one in every room), creepy. They didn't even ask me if there was anything they could do to make it better. Read more

Genuine Hotels.com guest review

Nice-room was non-smoking but still smelled of smoke.

Genuine Hotels.com guest review

Few things were out of order while there. Few options at breakfast, and they charge your card even if booking with a 3rd party. Makes on the fly budgeting difficult so far from home.

Genuine Hotels.com guest review

very comfortable room with a good hot breakfast. the chlorine smell from the indoor pool is a bit overwhelming but tolerable. convenient location.

Genuine Hotels.com guest review

The property is simply old and in the need of remodel.

Genuine Expedia guest review

As I pulled up I was not sure what I got myself into, the parking lot is a little dated or one may say weather beaten but walking into the lobby I was very content. Pleasently greeted & expedited, room was very clean and comp. breakfast consisted of several choices hot and cold, a place that I would recommend....

Genuine Hotels.com guest review

Nice older hotel. Probably used to be a Holiday Inn. It did not have an elevator. Thankfully they gave us a room on first floor.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff was very friendly. We stayed 2 nights. Our room had not been cleaned after the first night. We had to call for clean towels and to have the trash removed. We had to call to have the toliet fixed and finally ask for a new room. This is not a hotel I would go back to.

Genuine Hotels.com guest review

"motel in need of help" The staff could care less about the customer. The carpet is worn out and very dirty. The rate was good for us. The motel is not a place we will stay again and will stay at the Hampton and pay the higher rate. The staff at Quality appear poorly supervised. thank you for giving me a chance to respond to this.

Genuine Expedia guest review

spend a little more and stay elsewhere...it will be worth the extra few dollars.

Genuine Hotels.com guest review

The hotel was chosen due to its 4 star rating and location. The hotel is bank owned and suffering severly. This was apparent in the appearance, the cleanliness and condition of the hotel. Very dissapointed..

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Well where do i start? When we checked in the room i had booked online was not given to me but then the nice lady made it posible and put us in the king suite like i booked. The remote to tv did not work. The water in the shower would either burn you or was cold. It had serious issues, The coffee pot had not been washed and there was dirt in the bathtub […] so that told me it had not been cleaned either. The bed was hard and i did not sleep very well on it. The sauna did not work nor did the hot tub. This hotel needs a lot of updating and would be a great place to stay. The best part about the hotel was the breakfast!!!! We will not be back!!!!!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Never again!

Genuine Hotels.com guest review

The furniture in the room was old and worn and the old, pained over many times, wallpaper in the bathroom was peeling and rust stained. the pool, game room area, and lobby are nice and the receptionist was very nice. The exercise room was pathetic - a bike and weight system - no a/c or even a fan. When our room was cleaned, they did not leave additional […] toilet paper or replace the hand lotion we had used. We had to call the front office for more toilet paper. The lounge area outside was pathetic - old, dirty, plastic chairs and broken up concrete and asphalt mix. Read more

Genuine Hotels.com guest review

Overall hotel was pretty decent, definitely kid friendly. Tub was dirty but I am suppose to be reimbursed for the hotel.

Genuine Hotels.com guest review

No microwave or frig in room. People were helpful and friendly. Carpets throughout entire motel including rooms needed to be replaced as they were stained and frayed. Breakfast was very good and children loved the indoor pool. Overall good motel that needs some upkeep.

Genuine Hotels.com guest review

Upon arrival desk clerk was pleasant but not very helpful as to our inquiries about the area..lobby area presentable if you don't look down...THE CARPETING IS FILTHY......sheets and linens were clean but the towels were very flimsy...breakfast was a pleasant surprise..more than most...we were gone sightseeing on our first full day there to return to […] our room at 4p.m. to find that it had not been cleaned..called the desk and was assured it would be taken care of..very busy holiday weekend..said ok and went out for dinner..returned at 8p.m. to find the room still not done..called the desk and again the manager apologized and said she would take care of it...at 8:30 i went down to the desk and asked when this room would be done..manager apologized and said she would call Expedia to have our charges reversed because of this poor service,,also gave me the contact for their management company...returned to the room..housekeeping just left and found NO TOWELS..again needed to track them down to retrieve some..next morning headed for home for some rest. Read more

Genuine Expedia guest review

We requested a change of rooms within an hour of checking in due to a cold draft and outside noise to a room in the inner corridor. Several rooms were available but our request was not honored. Poorly maintained, poor service

Genuine Expedia guest review

My family had a great time! We did have to stay on the backside of the hotel due to our dog, but it was very convenient. I was able to walk my dog and still have easy access to the inside of the hotel where my kids played in the pool and game room. Service was pretty good, especially the lady at breakfast, she was so helpful. I would recommend to anyone. […] What a great find at a great price! Read more

Genuine Hotels.com guest review

I made my reservation on-line and for some reason we were put on the back side of building where the rooms were not as nice as the inside rooms. They were a little outdated. We stayed there last year and stayed on one of the inside rooms and it was much more nicer, cleaner and more convenient to pool, front desk and other amenities. Also the heated […] pool was not really heated. Read more

Genuine Hotels.com guest review

Hotel was a little older. Room was OK. Rates were great. Nice pool indoors.

Genuine Hotels.com guest review

I was trying to stay as close to Asheville as possible. I didn't

Genuine Hotels.com guest review

This hotel is near the downtown area of Hendersonville, and is reasonably quiet. The room we ended up with was clean. The desk clerk was pretty rude, but did let us change rooms when the first one (a non smoking room) smelled of cigarette smoke. All in all, an adequate hotel.

Genuine Hotels.com guest review

There was no problem with this hotle that I could see, the staff was very freindly. The only thing is the pool was very cold (for being heated)

Genuine Hotels.com guest review

dated facilities but could be super. #1. Upgrade room furniture #2.repaint and install new carpet #3. Must--add fridge and microwave *for the cost of room, should have already been done. **excellant potential--do not wait too long to update Great shower!!!!!!!!!!!

Genuine Hotels.com guest review

I expected better from a Quality Inn. The lobby area seemed nice but on my way to my room I was very dissapointed with the conditons of the halls and stairways as carpets were old, stained and worn. The room was very dirty. There were cobwebs all over and the toilet flushed when it felt like it. Even the bedspread looked like it was from 1970. The towels […] were small, thin and worn. The room also came with only one each bath, hand and wash towels. I slept fully clothed and forget getting in the rusty dirty tub, thank goodness I was only there for one night. Forget breakfast...ran out of there as soon as I could. Read more

Genuine Expedia guest review

We needed a great deal on hotel lodgings to attend wedding and close enough to the other guests. Check in and out were quick and easy by friendly staff. The cleaning staff were attentive by supplying plenty of towels and tidied the room. Unfortunately, the negatives are finding dead bugs behind the bed and in the bed frame (may be bed bugs), there was […] peeling, outdated wallpaper with plenty of mildew behind it in the bathroom, carpet was very worn and dark to hide stains, furniture in the room was very worn yet functional and clean as best it could be. The bed was surprisingly comfortable enough and the sheets and pillowcases seemed clean and white. Location was a plus, near everything and cute historic Hendersonville. Did not try the breakfast which was 6-9am but the Fireside restaurant was walking distance for decent brunch. Overall, the experience was pleasant enough for the price but in hindsight, I would have spent another $10-15 more to stay at another "budget" hotel. Read more

Genuine Expedia guest review

The inner rooms of the hotel might have been nice but if you are staying facing the interstate then it can get unpleasant at night.

Genuine Expedia guest review

carpets worn out. hotel needs a face lift. did not have hot water until about 5am. wanted to shower at 10 pm but no hot water.

Genuine Hotels.com guest review

The room was very dated and the door could use replacing. The ac did not work properly as the room was very humid. The light in the bath room stopped working and we had to use the WC with the door open to have any light. The breakfast was typical and the staff person was very friendly and helpful.

Genuine Expedia guest review

This hotel was affordable and convienent. Hendersonvile is a neat town with lots to do close by! We enjoyed our vacation!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel was absolutely beautiful in the common areas. Fountains, a pool, a small putting green. Just lovely . BUT, it seems all the money was spent decorating the interior, because the room left something to be desired. Just not the same quality. But. It served it's purpose for us ... and if you can get a deal like we did... it's worth the stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

the rooms were not what was expected. rooms had to be entered from the outside. not handicapped friendly. would not refer this hotel to my most hated friend.

Genuine Hotels.com guest review

This hotel is nice for the price. We wanted to see the Asheville area but were on a tight budget. This place was old but fairly clean and the bed was comfortable. We got a good night sleep and the complementary waffles and cereal were great. Most of all, the gentleman that worked the night shift when we arrived was very kind and accomodating. We got […] there at 1 am and there were no "pet" rooms left but he made and exception and gave us a regular room but on the outside so we could take our pet out easily. I was very happy I didn't have to go searching for another room elsewhere that late at nite! We would stay there again , no problem! Read more

Genuine Hotels.com guest review

There were only 2 pluses to this hotel. The girl who checked us in was nice. The lady who checked us out took the time to write down the items I indicated needed repair and said someone would look into them (just a light out). We were stuck in a smoking room when we reserved non-smoking. It smelled horrible, not just from the smoke smell, but the carpet […] was old and dank. The bathroom had mildew everywhere. The outside safety room key locks were all broken and anyone could have gained access from pretty much every entrance we came into. Had it not been so crowded in the area due to the leaf change season, we would have tried to find a different hotel. Read more

Genuine Hotels.com guest review

Not too hot, not too cool. Very clean and the room didn't feel like a sauna.

Genuine Hotels.com guest review

Mistakely I had reserved smoking room. Owner was very nice, he gave us a non smoking room which was originally more expensive but did not charge for that.

Genuine Hotels.com guest review

This hotel is old and is in need of maintenance. The lobby has a swimming pool in the middle of it and the chlorine smell will "drive you crazy"! In addition, the room we stayed in had a musty smell. The breakfast on one day had spoiled gravy. The bathroom was not cleaned. The back door was not working properly when the card key was inserted.

Genuine Hotels.com guest review

Very nice hotel. We had some trouble hooking up to the Wi-Fi in our room. Tech support was not much help. My husband finally got it going. Rooms were clean and comfortable. New staff at the desk did not always know how to handle things, but were pleasant. I was not happy about the $50 deposit required of all guests. We paid it in cash as I didn't want […] it on my credit card to assume they would take it off in 3-7 days. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The beds were very uncomfortable, they seemed very old and used. The pool was very cold for a indoor pool it was to cold to swim in. The breakfast was awful we did not eat it we went to another resturant to eat and so did other guest who were staying there.

Genuine Hotels.com guest review

I did not have a real good experience with this hotel. The beds in the room seemed to be just fine, but the bathroom was not clean. I found a bathing suit on the shower rod and there was hair in the tub and in the floor of the bathroom. We found a room comment card that had been filled out and no one had looked at it. This card mentioned that a tooth […] paste tube lid was in the sink drain. I had already mentioned this to the person at the front desk. The room had not been cleaned properly either....not vacuumed. Read more

Genuine Hotels.com guest review