Extremely disappointed in the service and the hotel. We had paid for an ocean view room and was given an ocean view room BUT with construction going on next to our room. The front desk didn't bother to inform of us of that fact when checking in. We then requested another room and were given "ocean front" which turned out to be a view of a roof and a […] few palm trees. Not wanting to spend the evening watching football on a non-HD TV, we asked the concierge where we could watch the NFL wildcard playoffs and he proceeded to ask us "don't you have a TV in your room?" ...what kind of an answer is that from the concierge? Will we stay at the RIU again or recommend it to our friends....NO. Read moreGenuine Hotels.com guest review
"Outstanding Location and Pool/HOTEL IN DISREPAIR"
1. Location as advertised- outstanding, right on Miami Beach and the Boardwalk 2. Lobby pictures, condition and POOL DECK as depicted- excellent THEN IT GETS VERY BAD 1. Only ONE of two Elevators in Service for Four days there- no effort to fix the other Elevator 2. Room is EXTREMELY DATED!! Carpet was lavender in color and extremely worn. Bedding was […] showing extreme wear, smallish TV, complete lack of electrical outlets. 3. Valet service ONLY for cars- expensive and long waits for service 4. Staff was marginal and not warm EXCEPT the Pool Staff which was EXCELLENT 5. Couldn't even get a cup of coffee at the Restaurant. Either buy the complete buffet or NOTHING AGAIN- ROOM EXTREMELY DATED, linens worn. All levels of the Hotel beyond the Lobby in disrepair Read moreGenuine Expedia guest review
"OK to stay!"
Hotel staffs were very friendly. However, all elevators were out of service and we needed to use stairs... It's quite hard to climb with carrying a luggage... But we could relax at this hotel...Genuine Expedia guest review
"2 star hotel with a 4 star price"
We got to the hotel after a long drive from Key West around 9:30 PM after over 30 minutes of waiting to get checked-in we were given a smoking room although our reservation was for a non-smoking room. When complained about the room smell, we were told that the entire floor is a smoking floor. Then why were we checked-in on that floor???? After another […] hour of going up and down on the single available elevator for the entire hotel (during their busiest week of the year - Christmas - New Year) we were given what can be classified the worst available room on the floor - next to the elevator, snack machine, ducked in a corner with the day light barely coming through. By midnight I was exhausted and my husband was running with fever and I gave up dealing with the front desk and finding a decent non-smoking room. We wanted to have a hot shower and an aspirin and rest for the night. I am not a picky person and I am very forgiving when I travel, but this was one of the worst and unpleasant experiences - hair all over the room - bed sheets , bathroom; paint peeling off the doors; only 2 face towels, 2 hand towels and 3 bath towels. Next morning people were waiting 15-20 minutes to take the elevator, only one working elevator to the entire full hotel. We used the stairs (very dirty and unclean) for the entire stay. On the check-out day we had to ride the elevator up just to be able to go down with the suitcases. Read moreGenuine Expedia guest review
"Old and noisy"
The hotel was old, there was constructions just next to our room and floor. Very noisy and annoying . We could not enjoy the view from the balcony because of the noise. There was only one elevator working, always busy to use it. We used to stay at another Riu hotel, but this one on Florida was very bad.Genuine Expedia guest review
"Riu Florida Miami experience"
This is an OK hotel to stay, nothing to boast off. It's NOT VALUE FOR MONEY, we have stayed in hotels which are way better for considerably less prices as compared to Riu. WiFi & Elevator were not working in hotel for both the days we stayed in the hotel during the peak Xmas season.Genuine Hotels.com guest review
"Under major renovations and super rude staff"
We had worst night in our life with no sorry at all!!! When we were going to our room all the rooms on the way to our room on 10th floor were open, empty and under major renovation ours was last. It felt very wierd & unsafe passing all the construction guys and tools and mess! They changed the room But the room which was given was very dirty and had […] horrible sharp smell of mold or something! we were told don't worry go enjoy we will switch the room as we didn't stay in the room at all when we checked in when we returned back in mid might we were told they have no idea what we r saying and the room was same so we went up but the keys were changed and we had to go down again and get new keys! And when we finally entered the room it had same dirty smell and the bathroom was very dirty with sticky urine all over the toilet. Front desk was super rude & yelled it is impossible for the bathroom to be dirty and there is no housekeeping available in the evening and he can't change the room or do anything about the smell and refused to provide cleaning and extra blanket or pillow We were really choking with filthy smell and couldn't use bathroom it was very late when we came back so we had no choice We couldn't even sleep there and as soon as it was morning we checked out even though we had booking for 2 days! No one cared why we r checking out earlier than what we paid for! Read moreGenuine Hotels.com guest review
Room walls are thin, you can hear people talking , coughing, you name it. We were on 7 th floor , I was surprised to hear traffic . Stayed 1 night only. If I would return would choose another hotel. Or if you rent bring ear plugs. People are coming and going all hours with interruption to sleep. If rest is not on your list, this place would be fine […] . Read moreGenuine Hotels.com guest review
"Our stay at RIU Florida"
Location was excellent! Right on the beach and a few blocks from Lincoln ave.However we switched rooms immediately due to construction racket on our floor. But the staff was friendly and accommodating. Overall it was a good stay.Genuine Hotels.com guest review
"Very bad experience"
We showed up to the hotel after booking online early and we thought they we so nice by letting us check in early due to our long trip and we were so ready for a shower an a nap. Once checked in and paying for the valet parking we realized we left an item in the car. Make a note: you are NOT allowed access to your car in te garage. You will have to pay […] valet again to have them bring your car to you at the front to get the item and then pay again to have them park the vehicle back in the garage. Upon enterin the room we noticed it was very dirty and moldy. They had true to update it but only the beds looked the clean. The bathtub was brown from use with huge (what I can only describe as burn spots) spots all over the bottom. We proceeded to unpack and when my husband went to get in the shower only a trickle of water came out and the toilet would not flush. I immediately calle the front desk and they said they were performing routine maintenance on the plumbing in the hotel and it should be going better soon. We decided we could deal with the trickle just to get somewhat if a shower in. Well, when I went to take a trickle shower all of a sudden there was absolutely no water. When I made another call to the front desk the informed me there would e no water until 4 pm (3 hours from that time) and we should be grateful they let us check in early. So my husband decided to go get some bottled water or something for us to drink and when e asked the front desk where he could get some they let him know he could walk three blocks to a concur menace store to get something as they have nothing at the hotel. What???? She said "it is not that far to walk sir." So when my husband comes back upstairs to let me know we needed to go somewhere, he walks in the door and water started pouring through te ceiling. Needless to say we packed up and left after paying the valet again to go and get our car. When I informed the front desk that they may want to check our room as it was flooding fr Read moreGenuine Hotels.com guest review
"The lobby was absolutely beautiful!!!! ,"
The hotel lobby was outstanding!!!! The rooms was mediocre..it reminded me of a Holiday Inn... I didn't like the fact you have to pay for Wi-Fi when most upscale hotels offer complimentary WiFi....I'm an avid traveler & everywhere I have stayed WiFi has been freeGenuine Expedia guest review
We stayed at the Riu' for one night. After our cruise we wanted to see Miami Beach, then to Key West. After rambling around the city, the Riu' was good enough to spend one night.Genuine Expedia guest review
"Great pool and service"
Rooms are definitely dated but if you're not in them a lot it's an ok place to stay. Pool and outdoor bar area is a big plus and it's right on the beach. The views are fantastic, especially sunrise. Close to south beach but definitely a cab or bus ride. Staff was great from my experience.Genuine Hotels.com guest review
The hotel rooms and hallways have recently been re-done! Beach and location is great! Love Riu everywhere I travel! Cheers!Genuine Hotels.com guest review
The staff was very friendly & helpfulGenuine Hotels.com guest review
"Hotel with pool and ocean= happy family"
As someone who has also stayed at the ritz in sobe and paid dearly for it I can tell you the riu for the price I paid was a steal... This time traveling with kids the pool and the beach were the biggest draw... Both were great...and with the boardwalk right out back it leads to many options for dining etc. I will say the staff were not quick to jump […] to meet you to grab your bags or get a taxi , I actually had to ask (gasp !!) which may have one thinking the service is lacking but in reality what I saw is they were pretty busy and for the price on the ocean I'm not surprised.. I had booked a standard double but was upgraded to a balcony , while it was decent we didn't spend much time in the room.. It needed updating but it served our purpose...also no safe or mini bar... If you are someone who likes to spend a lot of time "in" the room of your hotel this may not be the way to go... But if your room is merely a resting point and love a nice resort with a pool and ocean that is well kept I would not hesitate to recommend for that and families ( there's also a separate kiddie pool) Read moreGenuine Expedia guest review
Enjoyed our stayGenuine Expedia guest review
Hotel was nice and clean. Only con is, far from south beach. It's a 30 min walk or you have to take the bus down.Genuine Hotels.com guest review
"nice hotel, beautiful views, needs updating,"
Not so good experience the first day but the problem was resolved. We were given a room , ocean view on the 10th floor, were major building improvements were in process. major work on several rooms in such a way that the corridor was half blocked and in the morning the noise started around 8AM. in addition, the smell of paint or other toxic-appearing […] product was very evident. I complained to the front desk personnel and we were change to the seventh floor, away from more work that was going on also on this floor. There was not noise or smell on the new room. One small detail if you park the car with the hotel, the only way to get the car is to go to the front door to request it and wait for the car. Other hotels you call the valet service to bring the car and no waiting on the lobby is necessary. > Be aware of construction, call before booking to make sure you get a room away from that. Read moreGenuine Expedia guest review
"Affordable and comfortable"
Lovely grounds right next to beach. Staff friendly and helpful. Room clean and bright. However, musty smell hung in the air in the room. Overall, a nice place.Genuine Hotels.com guest review
We had problems with humidity (it was either warm and clammy or cold and clammy) in our very outdated room, but since we were right next to an area of numerous rooms under renovation I'll assume that our room will also be updated. The staff, however, was consistently unwelcoming and indifferent to service, from reception to valet parking to the restaurant […] host. I would not likely return to this hotel, considering there are so many other options in the immediate area that have better-trained staff when it comes to customer service and guest relations (this wasn't my first stay in Miami Beach). Read moreGenuine Hotels.com guest review
"Will never stay at this Hotel again"
For the premium price that I paid for two nights that I staid I was expecting a lot more than what this Hotel has to offer. When I first booked my room online I paid for an Ocean view none smoking room, and what do I get after I check in? a smoking room (I dont know how someone can sleep in a room that smeels so bad) with no view to the ocean. At least […] they were able to move me to another none smoking room with ocean view (if you can call it an ocean view). The "fitness center" is a joke, old machines, no free weights and very small. Read moreGenuine Hotels.com guest review
"Close to beach"
No bad okGenuine Expedia guest review
"Great Hotel close to South Beach"
Hotel staff were very nice, part of the hotel was in remodelation but views , location and amenities were fantastic.Genuine Hotels.com guest review
"Perfect spot. Nice pool, great beach access."
It was a great spot. The pool was great and you just walked through the gate to Miami Beach! I loved walking the boardwalk to South Beach. The lobby was very pretty and the rooms were comfortable. The only complaint was that they could use fluffier pillows.Genuine Expedia guest review
NOT SO ACCOMMODATED CONCIERGE. THE HOTEL WAS IN THE MIDDLE OF RENOVATIONGenuine Hotels.com guest review
We were very comfortable but we miss the full and permanent availability of Internet. Also I suggest the possibility of having 2 types of breakfast. The current and a lighter one.Genuine Expedia guest review
"Great location, but that is about it."
I expect a hotel, no matter the star rating, to be accommodating, empathetic and give the impression they care about the guest experience. RIU accomplished not a single one of these relatively simple objectives, managing to exhibit the indifference and self-absorbed aura of a staff genuinely concerned only with a paycheck. The common areas are great […] and the location is superb, but the same can be said for a plethora of locations in this area, many of which offer a better value. Rooms, on the other hand, did not impress; very disappointing. Read moreGenuine Expedia guest review
"Close to beach. Nice pool.good food at bar"
Amazing deal for the price.nice people. Nice beach. Nice location.Genuine Expedia guest review
"Great hotel right on the beach."
We stayed at the Riu before and after our Cruise vacation. The first night we stayed there we were upgraded to a balcony room that looked right out to the ocean. Nice and quiet. The second night not so great. They were remodeling some rooms on the 7th floor and we were put right next them and our room looked right out to some major construction. Every […] time we went to our room or left the room we had to walk right by 4-5 rooms that they were working on. It would have been nice to have had another room. The rooms were very clean. I thought that the breakfast buffet was a little over priced at $17.00 each. Great buffet but over priced. The staff was great and very helpful. The front of the Hotel is on Collins Ave. and there is some major construction for blocks but when they get finished Collins should look a lot nicer than it does now. The staff was great and very helpful and the rooms were very clean. We stayed at he Riu Playacar in Mexico year ago also and would recommend the Riu in Miami or Mexico. Read moreGenuine Expedia guest review
"Not what I expected"
The hotel is not what it looks like in pictures. We were disappointedGenuine Expedia guest review
was wonderful, would and will definitely stay there again. Rooms were clean and the staff could not have been nicer.Genuine Expedia guest review
"Expedia customer service: Very disappointing"
I originally booked my hotel expecting to have a room with 2 double beds in it, when I arrived to my destination, I only had 1 bed in a very small room, which was a very big inconvenience. I contacted customer service, and when going through the trouble of telling my story about the false advertisement, a rep hung up on me. I called over 6 times only […] to be immediately hung up on again and again by that same rep. Later on, I called back and got an answer from a male representative and i asked to speak with a manager who switched my hotel room. I will not give that rep's name but I will be contacting the corporate office regarding this matter. I was very disappointed with the service after spending so much money on this vacation. Read moreGenuine Expedia guest review
I wouldn't listen to an negative reviews about this place. We stayed here for six nights and found it to be an excellent hotel. I would recommend an ocean view. I'm sure the standard view rooms are fine, but the ocean view definitely added a lot to the room. I can't stress that enough. The room itself was nice. We has no issues at all with anything […] really. The housekeeping was very punctual and did a great job. The people at the front desk were extremely nice and the valet service were also a bunch of friendly people despite being pretty busy. Venturing outside the hotel, the pool area is very nice. There are palm trees surrounding it, there's a bar next to the pool. Everything about the set up is great. And when you walk by the pool, you're right on the start of the boardwalk, which is right on the beach and the turquoise water. The beach isn't crowded either near the hotel, which is nice. It is about a 30 minute walk from the hotel to the main strip on Ocean Drive. We did that each of the six nights though. It's not that bad if you don't mind walking. It's not the craziest walk and it's even nice when the sun firs goes down and you get the breeze from the water. Overall, we had an excellent experience at Riu Florida Beach and would recommend it to anyone. Read moreGenuine Expedia guest review
"Right on the beach and nice pool area."
We stayed for 3 nights and enjoyed the pool area and the beach. There was construction going on next door but it wasn't horribly noisy and didn't really bother us too much. The light in the bathroom kept going out and they came and "fixed" it once, but it happened again a couple hours later. The bathroom is very out of date and needs to be redone. I […] loved the purple in the room though especially since we were staying for the Ravens game! Read moreGenuine Expedia guest review
The Location was ok, to get to the City, you Need to Take a Bus or Taxi. The beach is at the Hotel, very clean. The staff was very niceGenuine Hotels.com guest review
"Pleasing hotel, very close to the beach."
Just stayed for 4 nights in late September. No parking lot which was very disappointing, so if you rent a car you will have to valet for $22/day or park at this beach parking lot two blocks away, which you'll have to go to every 3 hours to pay $2 to park for 3 hours due to a maximum amount of time allowed. Although after 6pm is free until the morning. […] Hotel is nice, clean, could use a paint job. More of a couple spot than a younger crowd place. There is much construction going on each hotel on either side which didn't cause too much noise, but lack of people around. The main night spots are located in South Beach (6th to 14th street and Ocean Dr) which is a 10 minute cab ride, however there are several cabs right on the corner next door waiting for people, which was convenient. Apparently there is no time restriction on the pool access, as long as you keep the noise down at night. Read moreGenuine Expedia guest review
"Close to the area we were looking in South Beach."
Very pleasant stay.Genuine Hotels.com guest review
"Hotel close to beach"
We were put in a room next to a room being gutted out and construction noise was louder than our TV volume at its highest volume. The beach is quite lovely.Genuine Expedia guest review
"Decent hotel on the beach"
hotel is average and in a decent location in Miami beach. overall no complaints but didn't get to spend much time there.Genuine Expedia guest review
The hotel is in a good location, easy access to downtown, about a 20 min walk (if you're up to it). There is a Tour Bus that takes you around the city and pick up and drop off is at the hotel door, a good way to learn about the area at $39.00 pp.Genuine Expedia guest review
"Good but not great"
Hotel need some updates.... The rooms need new carpeting/ mattresses /furniture. The gym needs some free weighs and cable machine. Room service could be a nightmare....it took them an average of 5 hrs to clean up the room.Genuine Expedia guest review
"Hotel close to the beach."
It was my first time in Miami beach and this hotel filled my expectations as far as being close to the beach, and having a bar close to the pool area. Not supper excited about the constructions going on next door to the hotel, but that is something the hotel can't control. Otherwise the room was clean and the staff was supper nice,specially the front […] desk and butlers. I recommend this hotel 100%. I will totally stay there again. Read moreGenuine Expedia guest review
Front desk employees were very friendly, however concierge gave us incorrect information and was not helpful. Overall fine for a girls weekend - bathroom could use an update. Location was perfect and loved the beach access.Genuine Hotels.com guest review
My stay was wonderful. I only had one problem. I really want to know why the hotel do not have a shuttle bus to pick-up guest from the Airport and take them back when they leave. Or shuttles to varies attractions in Miami. It grew very expensive taking a cab from the hotel to see the sites. Also, eating. It costs me and my husband $17 each to each breakfast. […] We don't eat $17 worth of food nor $10 worth of food. I think that was a tad bit expensive. Anyway, our stay was pleasant and we had a great time and would recommend it to friends. Read moreGenuine Expedia guest review
The hotel and staff were great, it was our 2nd year anniversary and the staff sent something special to our room that evening. We enjoyed every minute, whether at the hotel or away. I would surely book this hotel again. I can't thank them enough for their kindness and hospitality.Genuine Expedia guest review
"Overall pretty good"
I would stay again. Just a few things wrong, remote in room didn't work, cleaning staff left a wet cleaning rag in my room.Genuine Hotels.com guest review
"Better then what we expected!"
Very accomodating and convenient even with next door construction.Genuine Expedia guest review
"Nice hotel. Nice pool and close to the beach"
Our one night stay was nice. Did not compare to out room in our carnival cruise. But it was nice overall.Genuine Expedia guest review
Nice hotel for the price. Although, there is a cat that apparently has a home and roams around even in the eating area.Genuine Expedia guest review
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