"Not worth the money!"
My room was filthy! There was a hair tie with hair in it on the nightstand. The coffee table was sticky, it clearly had not been cleaned. No towels, washclothes, or soap! Reported it to front desk, asked them to call while I was gone to fix the issues. Came back with nothing resolved. The only good thing about my stay was the manager extended my checkout […] so I could attend church services! Read moreGenuine Expedia guest review
Response by Extended Stay America - St. Louis - Earth City The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet your expectations. I discussed your comments with the team, and we are going to be deep cleaning your room, including shampooing carpets. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I asked for non smoking and room smelled like smoke. Need to air room out or add air freshener in room to get rid if smoke smell.Genuine Hotels.com guest review
The room layout was o.k. but it is 20 years old and shows it. I can see why they had a "special". The couch smelled like urine, the shower was broken, mold in the bathroom and the elevator was down. On my way out I called the front desk to tell them about the shower but nobody answered the phone. It is a place where people stay for weeks at a time for […] a low price. Read moreGenuine Expedia guest review
Response by Extended Stay America - St. Louis - Earth City Thank you for your recent review of your stay. The housekeeping and customer service issues that you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I have shared your comments with my team and the housekeeping and maintenance team will pay special attention to correct the things that you brought to my attention such as the unfavorable smells and unacceptable condition of the bathroom. I also apologize that we were not available before your departure to discuss these issues. I am grateful for the feedback you provided so we are able to continually improve our hotel.
"Under New Management"
This hotel had a new manager that had only been there a couple of weeks and she is still in the process of finding out the problems. My room was a problem. The recliner was absolutely broken down and listing to port. (leaning to the left) and the toilet seat was broken.Genuine Hotels.com guest review
price was good, rooms very old, staff was 1 overworked person, not a good area, wont stay againGenuine Hotels.com guest review
"Get what you pay for"
Get what you pay for. Most of the staff were nice. Room didnt look like pictures online but it was still pretty decent for only $45 a night. No bugs. Bed was smaller than a queen but we didnt care because we were never in the room and literally only needed a place to sleep for two nights. Hotel doesnt supply complementary shampoo and conditioner, so […] bring your own. Also if you need to dry your hair bring your own dryer. Lighting wasnt too good for getting ready. But overall, Ill stay here again for such cheap rates. Read moreGenuine Expedia guest review
Our feet were black from walking on the carpet, the carpet was stained and the bathroom and kitchen weren't mopped and had mud on them. There isn't a breakfast. The only thing they had was a basket of muffins and apples. Will never stay here again. Skanky!Genuine Expedia guest review
"Very quiet and relaxing"
The staff was ver ver friendly made sure all need were meetGenuine Expedia guest review
"Safe, clean and value"
The staff treated me like a First Class passenger! The hotel was older, but clean and in good condition.Genuine Hotels.com guest review
"Close to the concert"
We were very satisfied, nice staff, We stayed in room 210 It wasn't fancy but, it was clean and comfortable and a good bargain which is what we wanted for the night. We will be back!!!!!Genuine Hotels.com guest review
Thought this would be a good choice, as we were coming in from Chicago to see Kid Rock at the Verizon Amphitheatre and it is under 3 miles from the hotel. However, no swimming pool, no ice machines, no hair dryers. The staff were very helpful & pleasant. Rooms were old, but clean & beds were comfortable.Genuine Expedia guest review
First room I was assigned to was not cleaned. Moved to different room which had a terrible smell, I had to buy air freshener. 3 of 4 bulbs were out in bathroom. There was no toilet paper, front desk said they were out. I had to buy my own. When I owned the fridge in the kitchen a cockroach ran out. I used a while can of air freshener over 5 days and […] the smell persisted. Read moreGenuine Expedia guest review
There was no toilet paper available in my room. Front desk informed me there was none in-house. Given boxes of facial tissues. RIDICULOUSGenuine Hotels.com guest review
My friends and I were going to stay for a few days in St Louis and we booked a room with a queen bed and when we called the hotel they told us that there would also be a sleeper-sofa. We got to the room - 1 queen size bed & no sleeper-sofa. There were no other rooms available for the night, therefore, my friend had to sleep on the floor. There was also […] a condom wrapper in the bedside drawer which goes to show that cleaning isn't important to the hotel staff. Some members of the night staff were rude as hell; giving attitude when we politely asked for more pillows and blankets because my friend had to make a makeshift bed on the floor. Read moreGenuine Expedia guest review
"Not very good."
Feces on the sofa bed mattress and the springs broken, my grandson climbed up on the bed to go the sleep and ended up on the floor. The other room had the same problem with the sofa bed springs being broken. Slept on the sofa. Carpet needed to be cleaned or replaced. One of the rooms didn't have toilet paper in it.Genuine Expedia guest review
I was extremely disappointed. I was in a Non-Smoking room that smelled like it was a smoking room sprayed with air freshener. there was no toilet paper so I called the desk and they said they would bring me some right away...well 15 minutes later I had to call again because they hadn't brought it. there was mold in the shower. the lights flickered really […] bad every time you turned them on. the bed was SO uncomfortable that I barely got any sleep...walls are super thin...fridge was dirty...i'm never staying at this hotel again Read moreGenuine Hotels.com guest review
We decided to go here because of the price and that we were going to stay for 4 nights. When we arrived the hotel employees were very nice, but the place just wasn't up to par at all. The hot tub and pool was not working and was green and nasty. They said they were working on it but that was one of the main reason we were staying in a hotel in the first […] place was the pool. The room was rough, the stove was bent in, their was no toilet paper holder and there wasn't even a bar of soap offered in the bathroom. The couch was not very clean nor was the table it was very beaten up. Read moreGenuine Hotels.com guest review
Overall for the price it was very nice. Room was clean and in good condition. Only real issue was no shower wash, shampoo or even hand soap. had to go track some down.Genuine Expedia guest review
there was a new bug everynight in the room.Genuine Hotels.com guest review
The staff was amazing! The hotel conditions were terrible. There was garbage all around the bed under the dust ruffle. No remote for TV to be found anywhere. No soap. Dirty dishes in cabinets. The "on the go breakfast" consisted of and orange and two granola bars sitting on a shelf in the lobby. I'm not sure why anyone would consider an "extended stay" […] in the room we were given. Read moreGenuine Hotels.com guest review
Rooms were outdated and cheap but perfect for after a verizon wireless concert. Was kind of afraid something would crawl out of the kitchen cabinets. Front desk gal was great when we forgot to print one of our concert tickets.Genuine Hotels.com guest review
"Hey, it's a place to crash"
My non smoking room had cigarette burns in numerous places and still stank like smoke. The section of the wall where the A/C unit was installed, you could actually see outside around it from the saw cuts and lack of caulk which lead to a few flies and mosquitoes in my room. Nothing too dramatic or dirty in the room though. It had a nice kitchen and […] very apartmenty feel. I would definitely stay here again, if for nothing the convenience of being close to the amphitheater. I would say it was worth the price I paid. Read moreGenuine Expedia guest review
For the price it was acceptable.Genuine Hotels.com guest review
This hotel could be nicer if only it was shown some TLC. The bathroom in my room had mold all over the shower curtain! I wish I could post photos!Genuine Hotels.com guest review
Housekeeping arriving prior to 930 AM with check out at 11 even with Do Not Disturb sign on door. Mold/mildew on shower curtain. Only 2 pillows on bed. Crumbs on desk chair and in refrigerator door. The free wireless speed was abysmal.Genuine Hotels.com guest review
Very nice, clean rooms, polite staff, great location, would recommend to family and friendsGenuine Hotels.com guest review
"Very convenient for the graduation that weekend"
ExcellentGenuine Hotels.com guest review
"Would not stay there again."
There was not second bed in the room, no mattras in the couch. Electricity was not working and so we could not use the bathroom.Genuine Hotels.com guest review
"Better and better."
We have stayed there several times now and each time we have seen more improvements made. A great value getting better and better.Genuine Hotels.com guest review
"Ok for price & close to airport"
Shower not working well..toilet seat coming off. Staff was nice though. Hotel was priced well but it just looked cheap..furnishing/flooring looked more like K Mart. Liked the laundry room.Genuine Expedia guest review
"I would stay again"
Hotel was located near a commercial park close to the freeway. The hotel was better than I expected, although I had low expectations everything was pretty fair to good. No 4 star hotel, but no issues either. I felt safe in the area, but did witness a dv fight outside the morning of my checkout, which did concern me a little. Adequate free parking, all […] basic necessities in the kitchen, only 2 towels in the bathroom, and the shower nozzle didn't spray too perfect, but I would stay here for an affordable night again. Read moreGenuine Expedia guest review
"Cozy, comfortable, conveniant"
clean, comfortable room, with comforts of home!!Genuine Hotels.com guest review
"Great Stay for the price!"
The room was clean and comfortable. This place was at a great price and I was impressed because I have stayed at some holes in the wall for much more. Would stay again.Genuine Hotels.com guest review
DO NOT STAY HERE!! ...The rooms looked nothing like they did on the website, which was Studio Plus and after driving around when matching addresses, the hotel was actually Extended Stay america, not Studio Plus. There was only one staff working and we were told there is only one staff working, who didn't seem to know much, the employee on staff didn't […] even know what a blanket was when asking for a new one. Then when we got to our rooms then were abosolutely filthy and outdated, nothing like what the website showed. the linens were so soiled and stained, we had to ask for new sheets, which we had to put on ourselves, which then the new sheets were also stained. The shower curtain had no liner, just the cloth. no toiletriesthe couch was ripped , dirty and torn and not to mention the rooms , hallways and entry ways smelled horrible! When we asked the only staff working about the rooms not being clean, we were told they are only cleaned every seven days!!! And when the only manager seen the next day was there, we made him aware of the issues, and it seemed as if he didn't care either, there was an "i'm sorry" and that was about it. We had a total 8 of us staying there, and I can assure you, none of us will ever, ever stay there again..it was disgusting!!! and definately way to high of rates for that place! Read moreGenuine Hotels.com guest review
"Nice hotel to stay a few nitghs"
With a small kitchen, great location, very kind staffGenuine Hotels.com guest review
"It is what it is"
I thought it was fine and for what you pay it seemed more than fair.I have a family of 6 and we stayed for 69 bucks.Jennifer was great and very pleasant.I would stay again.Genuine Hotels.com guest review
"New Management needs upgrading"
Hotel was very difficult to locate since it is now an "Extended Stay America" with no indication outside that this is the former Studio Plus. Could not get a back-up roll of toilet paper at the desk so finally took one from a lobby restroom that was so filthy no one would have wanted to use it anyway. Trash in our room had not been emptied, box spring […] was either partly broken or had fallen off the bedframe and no hangers in the closet. Difficult to speak with desk attendant since he was on cell phone every time we stopped by. Except as noted. room itself was generally clean, decent and adequate for the price in that area, so two-star rating may be appropriate, but just barely. Read moreGenuine Hotels.com guest review
Rooms got split between two hotels and the clerk was nice enough to switch someone else so both rooms would be at the same location. One of the rooms was not the deluxe suite that I reserved because of the change.Genuine Hotels.com guest review
"Need to invest a little more on the room"
The room was very poor remodeled. Kitchen area floor was uneven, it felt like it was going to collapse underneath me. Shower with a lot of stainds.Genuine Expedia guest review
"We'll be back"
Our room was clean and very comfortable. Front desk attendant was friendly. Price was right. We will be back.Genuine Hotels.com guest review
It was 25 degrees outside. So the open window should have been my first clue. The room smelled so bad it kept me awake. One of the closet doors was missing. The bathtub faucet dripped. The toilet would barely flush. I couldn't get out of that room fast enough.Genuine Hotels.com guest review
"A place to lay our heads."
Walking into the room we immediately noticed a smell of "incense" that had been burning at some point in the room and it stunk. There we no tissues or toilet paper. The pullout sleeper had no linens or blankets. There were no forks or knives in the drawer. Neesless to say I made a few trips to the front desk for supplies. The bed was off balance and […] if you sat and the end corner the opposite top corner came off the ground. The carpet and furniture looked dirty. We doubled covered the couch mattress and drapped a sheet on the back and covered both arms of the couch with towels. We took disinfectant wipes and wiped down door knobs, light switches, and anything else we might come in contact with. All in all we got what we paid for. It was a place to lay our head for the night before we returned home. Probably won't be staying in another one. Read moreGenuine Hotels.com guest review
My first impression wasnt so great because the front desk person when we arrived seemed very annoyed, but the room was great, and the front desk staff upon departure were much nicer.Genuine Hotels.com guest review
The hallway reeked of beer, I had to go get pots and pans but the room was great! could have used chairs rather than barstools though.Genuine Hotels.com guest review
"About The Room"
They gave me room 325, an it was already rented to some one else. ..so then they gave me room 307...AN this room...no dishes, no toilet paper an no pots an pans. ..Hotel Mgr comp me a room..But I don't think that it was enough...for all the PROBLEMS! !!!!!!!!!Genuine Hotels.com guest review
My stay was okay. The place could use some updating, but my room was clean. I barely had any tissue and I did not have an iron board or iron. The staff lady was very nice though. Stay here if you are not looking to be wowed. 2 1/2 stars out of five.Genuine Hotels.com guest review
"Impressionable Customer Service"
I was very impressed with the cleanliness of the rooms. The guest that was staying with me became ill & had requested hot tea. While searching the hotel for the tea, I ran into a staff member & inquired about the tea. She asked what room number I was in & within the hour she had delivered the tea bags to the room. Very impressionable! The location of […] the hotel is a little bit off of the main road within businesses, so the traffic was very minimal and there weren't any disturbances. Thank you for a comfortable stay! Read moreGenuine Hotels.com guest review
I attend itt tech. I checked into my room and everything was going good. I got back from school and my key card would not work for my room. I went to the front desk where they reset my key. When i walked into my room someone else was sleeping in my bed. Thank god i didn't leave anything in the room. I went back down and got a new room but no one could […] explain how or why someone was sleeping in my room. I would recommend sleeping in your car before this hotel. Read moreGenuine Hotels.com guest review
the rooms were dirty the heating didn't work the faucet in the bathroom is broken...Genuine Hotels.com guest review
"Reservation disappointment but worked out."
Had reservation for weeks in advance for two double beds, phoned ahead of time to assure late arrival. At check in was told that two double bed rooms were all taken and was given a room with one bed and a foldout. Foldout was not comfortable. Dissatisfied with this arrangement for comfort sake after discussion with night clerk, we were given two seperate […] rooms at the same cost. That was satisfactory. My particular room had a small kitchen in it. In the refrigerator was a covered pan with oatmeal in it someone had prepared in a previous stay. Perhaps room service doesn't check the refrigerator when straightening the rooms. Read moreGenuine Expedia guest review
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