"Hidden fees and not the best customer service"
If you want a floating hotel thats over 80 years old with bad customer service, you found it. Buyer beware: $14.95 per day "resort" fee (gives you half off the entry for all the attractions which are extremely over priced and terrible WiFi service.) $17 per day parking which is not posted anywhere nor mentioned at check in. My parking card didn't work […] for 2 days. Hotel has paper thin walls allowing you to hear the TV several rooms away. Overall the hotel is out of the way, over priced and not that special. Read moreGenuine Hotels.com guest review
"better than anticipated"
Very toddler friendly - very few breakables and fun for my toddler to run around on so many different levels, including the sun deck. The outer rooms with portholes have less space, but we stayed in an inner room that was very spacious (although no natural light) and had ample room for 2 full beds, a crib, and then some. Would happily recommend this […] place. A real treat. Read moreGenuine Hotels.com guest review
We stayed for 1 night in celebration of our anniversary and had a lovely time aboard. It was fun to roam about the ship at our leisure, and we appreciated the original décor from the ship's heyday. Had drinks in the observation lounge, which is beautiful! Will say that the walls are a little thin, but that's to be expected, so bring ear plugs. The front […] desk staff were exceptional when we had to change rooms, so sweet and very accommodating. Dinner at Sir Winston's is a must! Read moreGenuine Hotels.com guest review
"Overall, a very nice stay"
The hotel is fascinating, with old pictures and furniture everywhere. It was fun walking around and checking out the old room, promenade and outside deck. They don't tell you up front but parking is an additional $17 and wireless is an additional $15, so those charges add up, and you don't get a choice - you have to pay the cost of wireless. The movie […] I wanted to watch kept cutting out and I finally just had to give up, so they refunded me that cost. Other than those things, it was a fun place to stay, and the hotel was well-kept and clean.. Read moreGenuine Hotels.com guest review
"Do not go if it is for business"
The bed, not so bad. The pillows (hard like a rock). For a person who has to get up early and go, not having available coffee access is unacceptable. The food was good and so was the service. Thank goodness I had a room with a window because the air did not work.Genuine Hotels.com guest review
A really individual place to stay. The rooms are small but are exactly as they would have been, and it's fun being able to walk around the ship.Genuine Hotels.com guest review
"A unique place to stay"
This is a unique place to stay for some fun.Genuine Hotels.com guest review
"Fun and different"
The "hotel" rooms consist of much of the first class portion of the Queen Mary, pretty much as it existed when it was retired from service. It is very interesting if you like history or fun, different accomodations. The tour was well worth the time, and the Art Deco bar was fun and had very good appetizers. It appears that they have trouble keeping […] everything "up" as the carpet is pretty old in some places, wood needs refinished, etc. There are some "hidden charges" that I think were well worth it and not unusual for hotels in larger cities - the facilities fee and a parking fee. The facilities fee includes the self guided tour of the ship and was well worth it. Read moreGenuine Hotels.com guest review
"Just a little trip"
It was really nice to get up in the mornings and sit on deck looking out to the ocean with my morning tea. Walls are a little thin but the overall atmosphere is fantastic!!!Genuine Hotels.com guest review
This is a nice place to stay. most things and places are convenent and the rates are good. The rooms are clean and roomy however the walls are thin and you can hear things from the room next to you.Genuine Hotels.com guest review
"Great blast from the past"
Although checking in was one of the worst experiences I've ever had, this hotel and attraction is so amazing. So much history, you literally feel the time era of the Queen Mary. The cleaning staff is also very helpful and up to expectations. The front desk needs some work, I was told by Mario that I was able to do early check in around 1 and that if […] I waited an hour he would personally give me a call to let me know the room was ready. Well, 3 o clock rolled around and I received no phone call. I understand if he wasn't able to check me in early but it would have been a courtesy to at least call and say that unfortunately a room wasn't available. Then when I approached him he was very rude and said I had to wait until 4 basically rushed me away. Then when I came back to the front desk at 4:30 nothing was logged about my room! I understand it is a very occupied hotel, however to not communicate and leaving me frustrated was not a great way to start my trip. However, all was well when another front desk staff upgraded my room for free due to the inconvenience. He was very nice and attentive and courteous ( can't remember his name, he was African American) however, Mario needs some retraining. I overall loved my experience :) Read moreGenuine Hotels.com guest review
We stayed on the queen mary for two nights. Waited in line for an hour because there computer system was down. The woman (monica) was rude and didnt explain that she could make a key for our driver that couldnt access the room and kept repeating herself. Bottled water that had to be paid for. Food and beverage on the ship was very expensive. They got […] confused and tried to charge us for an extra night which meant they had to refund us. It was an ok stay but i wouldnt go back or recommend to others Read moreGenuine Hotels.com guest review
"Hidden Fees from A to Z"
It was a fine enough stay, but they nickel and dime you for everything, and nothing is cheap. If cell phone providers or cable companies were a hotel, this would be the result. I was charged for things I never even used, and when I called to argue about it, they just said it was standard. I ended up spending an extra 45 dollars in unanticipated fees. […] Nobody likes to get mugged by unintended costs. Read moreGenuine Hotels.com guest review
Wonderful hotel and such a fun experience for my family. We will do this again and this time take the haunted tour. We did do the self tour of the ship and it was very cool. Recommend this to every family..Genuine Hotels.com guest review
I had a very enjoyable time and will book there again soon thank youGenuine Hotels.com guest review
I went there to see The hotel and experience all the exhibitions non were open and the had a concert until 1030pm and people not staying at the hotel were allowed all over thehotel and I had to stay in my room. Couldn't sleep . And they did not ask me anything about my stay when I checked outGenuine Hotels.com guest review
"Sleeping in a beautiful antique shop"
Loved every moment, from check-in to check-out. Staff was very nice and accommodating. We traveled by fully loaded bicycle with panniers, which did not fit in their small elevators within the ship, so we had to push our bikes up and down the stairs to get to our deck. However, the external elevators had more than enough room to get into the ship for […] check-in. Overall it was a very enjoyable experience! Looking forward to a return stay. Read moreGenuine Hotels.com guest review
Very interesting stay with average accommodation. Definitely on the expensive side if you're only looking for a hotel room with added resort fee and parking that comes to about $40. Confusing walk to the hotel from the parking lot. Added to the problem they put up these barricades because of an upcoming event that is confusing to navigate policed by […] a bunch of very rude, I mean absolutely R-U-D-E workers who insist that you not step out of bounds which is not at all clearly marked. Read moreGenuine Hotels.com guest review
"Thin walls, tiny rooms"
Most likely the worst stay I have ever hadGenuine Hotels.com guest review
"The coolest hotel ever."
Wow.... what an awesome hotel. So much history. Rooms were small but very comfortable. The on board restaurants were great. If in the area l would stay there again.Genuine Hotels.com guest review
Exceptional!!!!Genuine Hotels.com guest review
View was excellent ,bed was super comfortable ...nice ghosts..Genuine Hotels.com guest review
"a great step back in time!"
It was lovely to stay on this ship/hotel. It was beautiful and very well preserved. The beds were super comfy and the port windows opened up to some breezy ocean air. I wish we could have stayed another night.Genuine Hotels.com guest review
"A great experience!"
The ship is so preserved and maintained that it feels timeless; you can imagine yourself on board in the 30's during her prime. The rooms are the size of a small hotel room, much larger than modern cruiseliner. Due to business commitments we didn't have time to enjoy any of the amenities or tours, but plan to stay here again next time we are in tow […] n. Read moreGenuine Hotels.com guest review
"No hot water"
There was no hot water we had to run it for 30 minutes or more to get any if you had the time. Will never stay there again.Genuine Hotels.com guest review
Great views from every angle, well worth a night.Genuine Hotels.com guest review
It was very comfortable. There was a free audio tour with the room. Wished we could have stayed an extra day.Genuine Hotels.com guest review
"Great for 1 Night!"
The history of the ship and walking around and seeing all of the memorabilia was great. You are staying on a hundred year old ship and the amenities feel like they are from the same era. The beds are not that comfortable and the in room bathrooms are functional but meager and would be hard to use for people that do not get around easily. We enjoyed […] the hotel because it was a different experience but could not wait to get to our next hotel. Guys if your dating an upity girl, don't stay here. Read moreGenuine Hotels.com guest review
It was ok. Rooms weren't cleaned thoroughly , found some items that didn't belong to us under the bed. Had to find staff for toilet paper. Be sure to check to see if there are any events. We happened to have rooms under the party room, had to listen to music and dancing until after midnight. Very thin walls. Fun for a day, I wouldn't spend more than […] one night though. Read moreGenuine Hotels.com guest review
"A Time Machine Adventure"
If you like history, especially maritime history, this is the place for you. The Queen Mary is remarkably unchanged from when she was the Queen of the ocean and takes you back to another time and place. It's almost like being in your own sea going movie!Genuine Expedia guest review
Expensive...Genuine Hotels.com guest review
"VERY OLD FASHIONED AND CUTE CABINS ON A BOAT"
VERY ORIGINAL AND WELL ARRANGED; UNFORTUNATELY I WAS DISTURBED BY NOISY NEIGHBOURS AROUND 3 AM, WITH WHICH I HAD DIFIICULTIES TO OBTAIN RETURNING TO FULL SILENCEGenuine Expedia guest review
Fun to experience the ship and it's amenities. Room was very nice and larger than we anticipated. We felt like we had been on a cruise for a day in the 40's. Staff was very responsive and helpful.Genuine Hotels.com guest review
"Be prepared for the noise"
This was our third time staying on the QM and was most notable for the cacophony of noise that went on until about 11pm. We were on the dock side of the ship, having been offered an 'ocean view' upgrade for $20 but declined it. Had I known that it was going to be so noisy on the dock side of the ship, i'd have taken up the offer. Right outside our porthole […] there was some sort of loading dock where supplies were loaded into the ship until about 11pm. It was incredibly noisy. Add to this there were several parties going on onboard, AND the fact that ipod docks have been provided in the rooms which our neighbours were taking advantage of until almost 11pm, and it made for a heck of a lot of noise. Why would you provide ipod docks in rooms where the walls are essentially just thin wood? AT LEAST put a note on the device asking patrons not to use it past 10pm. Aside from these issues, we enjoyed our stay onboard due to the access you have to wander about pretty much anywhere you like with a few exceptions. I wasn't able to log onto the wifi because it hasn't been optimized for mobile users and the necessary buttons were off my phone's screen and no matter what I did, I could not click the 'agree' button. The ship is looking a bit tired and in need of a lick of paint, especially on the outside where there are areas of peeling paint. Parking is $17 but you do get in out privileges when you stay onboard. Read moreGenuine Hotels.com guest review
"Queen Mary was Fun"
The beds are awesome the walls are thin. The floors in the bathroom are old and look dirty. I would stay here again if I had too.Genuine Expedia guest review
Loved the over night stay. A little expensive with the extras that are added on ie parking ., tour cost. Beautiful veiw, lovely boat. Nice to stay one night would not stay any longer. Great trip would recomend everyone stay there at least one night.Genuine Expedia guest review
"Excellent stay awesome fun"
We lived many years in Long Beach, so when returning to Long Beach after a 10 day China trip we thought what the heck lets stay here.My Grandson (10) Loved it, as did myself and my son. It felt like you where on a voyage back to the past. The staff was awesome, front eh check in to the housekeeping to the check out. Very fast, friendly and efficient. […] The only negative was you have to drive everywhere to get stuff. We like to eat cheap on vacation, fast food etc, so it was a drive to find anything like this, but still worth the effort because the room and stay on the Queen was awesome. Read moreGenuine Hotels.com guest review
"Make sure to put everyone's name on the room..."
The stay was ok. I paid for an upgrade (adding two tiny port-holes to the room) and it seemed like it was a waste of money. Later that night my husband and brother went out to walk the deck, while I slept, and were told by security "We are cleaning the garbage off the deck" and escorted them both off the ship completely. This is an absolutely disrespectful […] practice for a historical landmark to follow. Not to mention they were attempting to provoke negative responses from them both by using words that were both inappropriate and again disrespectful. All this occurred because I didn't put my husband's name on the room, not to mention I wasn't asked if anyone else was staying with me by the hotel concierge at the origination of check-in. Security, along with management, refused to come to my door and simply knock after being asked by both my husband and brother after I failed to answer my phone, again because I was sleeping. We didn't even stay the night and ended up leaving the hotel due to the behavior of the hotel's personnel. We, along with everyone else, can receive better quality of service from hotel personnel at the neighboring hotels. Read moreGenuine Hotels.com guest review
Have stayed at the Queen Mary a few times before and have been quite pleased in the past…but not this time. The key card for the first room I was given didn't work -- had to go back to reception TWICE and then they were going to send an "engineer" to check the lock. I insisted instead on being given a different room and they provided me an "upgrade". […] In the new room, the a/c wasn't working and there was no remote for the TV. Fortunately, there were portholes, so had to keep those open all night in order to get some air circulating (no screens, so insects were free to come and go as they pleased!) The room was relatively large but needed updating and some decent decor -- very depressing. The folks at reception could use some attitude adjustment training. On the upside, Sir Winston's is a very nice restaurant with good food (but very expensive). All in all, not a great experience. Read moreGenuine Hotels.com guest review
"nice little get away"
nice room nice view friendly staff lots to do on boat beside just sleep.I recomend taking a tour at night.Genuine Expedia guest review
"Hail to the Queen"
Great experience staying on the Queen Mary, however, it's not for everyone. If you are very tall or large, you may not be comfortable staying there. If you love history, and don't need to be in a 5 star Hilton you should definitely try the Queen Mary at least once in your life!Genuine Expedia guest review
"Like a Time Machine !"
Wow , talk about a Hotel with History. We thoroughly enjoyed touring the ship and seeing how many interesting people had traveled across the Atlantic while she was in service. Other than some modern updates the room still looked like it did in 1936. The room was still very comfortable, and food in the dining room was excellent. We will visit again in […] the future. Read moreGenuine Hotels.com guest review
"Great for the Tour!"
I feel all the rooms for hotel guest should be updated, the bathroom in my room was gross very old, I had a original room and it was very hot, I'm glad I came to see but would not ever stay unless they update all the rooms.Genuine Expedia guest review
"Old hotel with BAD cystomer service..."
Terrible rooms full of dust..we had to switch room after 1st night. Old and dirty bathrooms. Watch for additional charges for WiFi that doesn't work and parking charges. Overall not good!!!Genuine Expedia guest review
My husband & I really enjoyed ourselves. We loved the boat. We wish we could have stayed longer, one night was not enough. The staff was great, friendly & welcoming. Parking was a bit pricey, $17 was a little bit of a shock only because we were guest but that was probably the only thing we complained about. We would definitely visit again. Thank yo […] u. Read moreGenuine Hotels.com guest review
ship needs to be updatedGenuine Hotels.com guest review
Hotel needs renovation- too many fees...would not stay again:(Genuine Hotels.com guest review
"Love the history!"
Such a cool historic hotel! My papal came home from WW2 on the Queen!Genuine Hotels.com guest review
hotel was old and dated, the room had a funny smellGenuine Hotels.com guest review
"waste of money"
worst hotel I've stayed at in a long time. They nickel and dime you for everything. 14.99 "service" fee but the internet did not work and the gym was out of date. Keys to room didn't work so I had to walk all the way back to lobby with luggage to get ones that did. complete waste of money and I will discourage anyone from ever staying here.Genuine Hotels.com guest review
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