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"Cancun is what you make it"
I thought this was a great hotel for the money. It is a very large hotel so it did not seem as busy for all that space. The live shows at 830 pm were very good. The hotel staff was very friendly. There are several restaurants onsite so there was something for everyone. It's all inclusive but the wait staff work hard for a tip so you almost feel obligated. […] The only concern I had was that I could not contact the hotel before arriving to arrange transportation from the airport. I found out the hard way that you can just walk out in front of the airport and catch a tax for about $30 per cab verses paying the transportation service that you see getting off of the plane which charges double. My advice to travelers is to get a taxi out front and don't use the servide inside the airport. You can also catch the bus back to the airport for cheap if you want to ride your luggage around town. Read moreGenuine Expedia guest review
"It´s fine if you don´t pay much for your stay."
Hotel is fine, but service is real bad. Front desk, bell boys, room service staff are horrible. They coulkd care less of the guests and what they need. On the other side, restaurant service is real good. Food and beverage quiality is also poor.Genuine Expedia guest review
"Relax and Swim"
The hotel is nice if you like to sit and read a book. Nice and quiet. If you are going to have fun like to mingle or something, you have made the wrong choice. If you are planning to stay less than five days than is not that bad. If you are planning to go more than five days then I can become a problem because the food is repetative, there is no entartainment. […] It can get boring fast. The hotel is separated from the city so if you are looking for fun look somewhere else not here, this place is to relax, relax, and more relax. The worst thing that the oasis has is that everything closes early the pool bar, the beach bar, the lobby bar, etc... And if it rains you are screwed because you are going to need a life jacket of kayak to leave your bedroom because the room floods.:( not just your room , but 20 others so at that time room service does not exist... I hope you know how to swim.. Read moreGenuine Expedia guest review
"great place for couples!"
Excellent hotel! It was clean and it seemed like everything was brand new. Food was exceelent and the staff was very friendly. We definetly plan on coming here againGenuine Expedia guest review
"Couple of bad experiences"
Had a leak in the bathroom ceiling for 2 days, right above the toilet, reported, but never got repaired. Would have been better, if we didn't have people approacing us every minute wanting us to view time shares. This was very very annoying. I didn't know this vacation was about time shares. All of the Restaurants were supposed to be free, but one had […] a reservation policy that did not allow us to even get to experience, and two of the restaurants food was very bad. Read moreGenuine Expedia guest review
"Nice place to stay with excellent service"
This was a last minute vacation and we got a great deal so we were not looking for a five star resort. The staff was extremely friendly. Our room was clean but smelled almost moldy. The hotel had been closed for a year. The smell was annoying but I got over it. We had a fridge stocked with beer and sodas. Nice for some but i requested 3 times for it […] to be replaced with water. The interent is horribly slow, close enough to be considered dial-up. We paid for the entire week and it was truly a pain in the BLEEP every evening getting online. We only dined at the international buffet due to our dietery needs. All the fruit and salad you could ask for and quite delicious. Fresh grilled chicken and fish cooked to your liking was also a plus. We do not regret out stay and would definitely return or refer someone. The pool area if gorgeous but the swim up bar is a hassle to get to if you are not in that exact area swimming. As I said before, the customer service is amazing!!! Read moreGenuine Expedia guest review
"Comfortable, quiet, classy"
It was very clean and everyone was helpful and kind. We spoke spanish with them, which may have improved the quality of communication and service. Check-in was at 3, but we arrived around 11 or 11:30am and our room was available with full-use of all amenities. The Happy Chicken served us wings that were not hot and not very crispy. The sushi place […] was great. The burger and hot dog place (Mr. Wimpy) was what you would expect from a burger and dog joint. Muerdame- the Mexican buffet was pretty good, although not spectacular in any way. The gourmet restaurant, Benazuza, was absolutely incredible. We only stayed one night, and we were told that there were no reservations left, but that we could "try and go to the restaurant around 7:30 or 8 to see if they had any cancellations". We put on our formal-ish wear, told the host about our predicament (in friendly and polite spanish), and he seated us immediately. The meal was around 15-20 courses, and full of different textures, flavours, and cultures. Stellar. The pools were beautiful and and full of many couples enjoying the great weather and typical drink options. Not much of a spring break vibe, which we appreciated. The bar upstairs was modern-looking and there was a jazz band which was great, with some talented singers as well. Tip jars were out at every bar, and everyone became a LOT friendlier once we threw 50 pesos into their jar. Read moreGenuine Expedia guest review
"Great Hotel for Couples."
Went on our long due honeymoon and was one of the best experiences. Got a Oceanview room which was neat and clean and very comfortable.Food was awesome.Hotel has an Italian, Mexican, Sushi, International and a Fine Dining restaurant.Italian was the best. It has about 3-4 bars of which one is a swim up bar on the Infinity pool.Staff was very nice and […] polite and always had a smile on their faces.They have Daily Night shows which are very high quality and we used to look forward to watching these.The performers were awesome.I would recommend the hotel to anyone who want to just relax and enjoy their vacation. I think this is a great hotel for married couples or for a group of friends who just want to relax. I dont think, it is an ideal hotel for young people who want to party hard. Read moreGenuine Expedia guest review
"Great hotel for couples or family's"
Everything was great and gorgeous. Only downfall was the pool closes at 7:00 pm.Genuine Expedia guest review
"Exactly as advertised"
The Oasis Sense was a great experience! The staff is helpful and friendly while the pictures reflect exactly what you're going to get; a great beach location, nice pool, and clean rooms. I've stayed at the Grand Oasis and now the Oasis Sense and I will definitely be staying at an Oasis every time I visit Cancun.Genuine Hotels.com guest review
"HOT Garbage Water"
This resort was for a lack of a better term a large pile of cat poop. I hated ever moment of my stay. I would rather skewer my eye with a rusty fish hook than spend one more second thinking about this cess pool. Thank you for your time and considerationGenuine Expedia guest review
This resort is not made for anyone under the age of 30 or so. The hotel does not offer any activities that will keep you there @ night. The food was horrible and the room service was dissapointing. The only good thing is being able to visit the grand oasis with the wrist band of the sens.Genuine Expedia guest review
this is a great hotel staff was really nice and helpful, the food is awesome especially the mexican restaurant, if you a chickem lover like myself you would love this hotel it have a restaurant just for chicken called Happy chicken, the drinks was really good not watered down like in most hotel i stayed at but of course i was tipping the bartender 1 […] dollar can take u a long way, one of the pools had a bar inside which was pretty cool, the beaches are just a couple of steps away from the hotel. the only problem i had was that the snack bar closed at 10pm but the free 24 hrs room service made it up. The hotel is not that far from all the clubs it's like 10 mins away, there's a 24 hrs bus service that you could use if you don't wanna take a taxi it's just a 1 dollar, i felt really safe walking around in the streets everybody was extremely friendly. I HIGHLY RECOMMEND THIS HOTEL!! Read moreGenuine Expedia guest review
"Great hotel for couples..."
Hotel is really great. The restaurant Benazuza is excellent and the rest of the restaurants are OK. Location, beaches and pool area are very nice and convenience. Staff need more training to deal with visitors.Genuine Expedia guest review
"Too far from town!"
It's a older hotel away from the town. In the one week stay we had to move 3 times to get a room that was satisfactory.Genuine Expedia guest review
"Great hotel stay for anyone!"
Great hotel for the price. They have many choices for food. I didn't like you only get 1 towel per person and then have to keep changing them out and the towel place is only open certain hours. The language barrier is a little problem, when you are trying to communicate with the staff and if they don't understand you they aren't very helpful. For […] the most part the waiters are great and very helpful. For an all inclusive trip and being right by the beach it was AWESOME. I would definitely go back again. If you rent the SMART cars, the only fee they charge is 30.00 for insurance and you keep the car for 24 hours. One of the area you eat in, gets a lil warm some days but the food there is still good and a wide variety. I was surprised room service was included in the inclusive plan, even if the menu is small it's still great! Read moreGenuine Expedia guest review
"Good value for cheap vacation"
Stayed July 2012. Overall great time. Staff pleasant but not well versed in English language. Room comfortable with minimum amenities. Mini bar consists of water, soda and beer. Bed was a little firm but not horrible. Don't order room service! Not much to chose from. Takes almost an hour to come and then it is cold and not tasty. Advertise all inclusive, […] adult oriented but small children allowed which was disappointing. Restaurants not great. The Coba the best. Italian n Mexican food okay but don't expect too much. Beach n pools clean n relaxing. Good value for your money. Would stay again Read moreGenuine Expedia guest review
Thurs. with time stamped tickets in hand at 8:30 only to find our reservation time had been changed out time to 1pm. Not interested in waiting 4 hours for the tour. Went back to the resort, the gentleman who booked our reservation was nowhere to be found. The front desk called him and I demanded a refund. He stated he would be right over to refund our […] money and didn't think we would mind the change. It was @9:30 when the first call was made. After 3 more calls the gentleman arrived @12:15. We had enough, checked out and moved to a different resort. Read moreGenuine Hotels.com guest review
"nice for couples or singles to just get away"
Nice hotel, comfortable beds, pools were awesome and beach good to walk on. The food was good and service was excellentGenuine Expedia guest review
"Beautiful Ocean VIews"
While this hotel was not the best, it was worth the money. Food and room were average. Pool and ocean views were great! Couples massage was lovely especially followed with private jacuzzi time. The restaurant Benazuza was a delight, but reservations are required.Genuine Hotels.com guest review
"Not very impressed"
We had a handful of staff that were awesome - but not nearly enough. We had a hard time getting water, everytime we ask they were always out. Not very many choices for places to eat. Swim-up bar and other eatting places seemed to just close - before they were scheduled to - so during the middle of the day no where to eat. We chose this place because […] we were saving a few dollars - I wish I would have paid more money for a quality all-inclusive vacation! Read moreGenuine Expedia guest review
"my opinion...a adult couple hotel"
oasis sens is one of the best resorts i ever was,ofcourse there are always little things wat can go better,like the airconditioner was loud,some employees did not understand emglish. but we have to realize we are in mexico and not in the hilton in atlanta. overall all the employees wil help you the best they can,the food was good and drinks watever […] you want. the hotel is one i would go back,but mexico..hmm,,i am not sure,guys..be carefull ..there is always some scam artist lurking around (stay away from invitations from maya resorts)at flea markets..learn to say NO). but again...that had nothing to do with oasis sens..those guys are super...no pressure at all. just relax in the clean pools or white sand/bleu water beach, Read moreGenuine Expedia guest review
It was a nice hotel. It far away from the action. Great. Fun. Pretty. Nice decor.Genuine Expedia guest review
"Lacking in Customer Service"
The hotel is nice as advertised but the service at the front desk is atrocious. I have never seen a staff that just doesn't seem to care about anyone staying at the hotel like this place. It seems there is never any supervisor available and no one on the staff has any clue who is in charge or how to help customers with a problem. I would definitely […] go back to Cancun but never would stay at this resort again Read moreGenuine Hotels.com guest review
"Great Relaxing Get Away"
When booking our trip to Cancun we came across Oasis Sens online. After looking at the photos and the video we decided that this would be a perfect, no-stress, get away for us. And it was! Our room had a BEAUTIFUL view of the beach/ocean. The staff were constantly cleaning the entire hotel, as well. The meals were decent and the included adult beverages […] were even better! Our only complaint would have to be that the bars and pool closed very early. Nevertheless, we would definitely recommend this hotel to other couples that are looking to do NOTHING except relax by the pool or on the beach. Read moreGenuine Expedia guest review
"great for couples"
experience was ok. great for couples. needs more entertainment at hotel. if couples are going to stay at hotel and not go anywhere else there needs to be more things to do at the hotel.Genuine Expedia guest review
The staffs are not polite. My room wasn't cleaned unless I requested.Genuine Expedia guest review
Booked this for my son and his girlfriend!! They said everything was perfect--beautiful location, nice room, fabulous food and drinks, great pools. We got it for a FANTASTIC value. Couldn't have been more pleased!Genuine Hotels.com guest review
"Quiet "couples" retreat."
Our overall experience was good. The hotel was constantly being cleaned and manicured. The food was good. The only issue I had, was that one day I needed a wake up call for a 7:00AM excursion. I personally went to the front desk to schedule the wake up call. But I never received it. Luckily I woke up in time to make the excursion. Also, the front desk […] is a bit confused. When you ask them a question about times.... they all have a different answer. For instance, I was told that the spa opened at 8, when it actually opened at 9. There is no card inside the room with the extension numbers for front desk..... Also, they are all reluctant if willing at all to give you change. We tried to keep change on us for tips, even though it wasn't mandatory. But the ONLY place willing to give you any change at all were the bars. ? I am scheduling a trip for next spring. I may go there, I haven't decided for sure yet. Read moreGenuine Expedia guest review
"Disappointing...I would not recommend this hotel"
The hotel was very clean. The staff was cleaning all of the time. The hotel rooms were clean, but they did not get cleaned until very late in the day. Our room wasn't cleaned until 4 or 5 pm. When we booked this hotel it said it was adult only. When we arrived there were a lot of children there. This is certainly not a kid friendly hotel and we were […] very disappointed to find out that we were given false information. The staff at the front desk are very RUDE! Everyone else is extremely friendly. The cleaning staff, the restarurant staff, the bell boys, etc are helpful and friendly. If you need anything from the front desk you have to push them into it because they are lazy do not make an effort to help you. Read moreGenuine Expedia guest review
"Real Review right here"
Ok so first off... i was not paid to go here or write this review or anything. It's all exactly like I saw it. To get there from the airport and back was easy using the taxi service they had right there. The down side it was just under $100 round trip, tip excluded. I think Expedia has it's own way to transport you but you probably have to call them […] ahead of time. It's worth checking out. The staff was awesome as most people have said they all get top scores. The main manager at Benazuza (although I saw him in the Italian one too) was awesome and made me feel like we were friends!Benazuza is AWESOME for those gourmet people and YES you must make a reservation but it was never full from what i saw. It was so much fun! Little out there and tapas style but delicious! Food overall was good... if you are a gourmet eater this place isn't for you. But it's all still good and tasty. We went to the italian place 3 nights... is not real italian, but it's mexico so I didn't expect that. But it's tasty. All the bars are great! Swim up bar was never crowded for very long. The shows they have are about 1/2hr long but they're fun and interesting. They don't have much else there at the hotel so if you're looking for big parties and entertainment it's not there. But pure relaxation is.The beach has wave runners, paddle boards, and kayaks for extra. Also Free volleyball and vendors but just ignore them and they don't come near. Diverse in nationalities that come to stay there, all couples! Read moreGenuine Expedia guest review
"Great hotel for relaxation"
Very nice public areas never feel crowded my favorite spot is the sunset bar overlook the lagoon and the city lights after sunset. Our room is a little outdated A/C fan is very loud and noise need a pair of ear plug for sleeping. All staffs are very friendly and helpful. Overall foods are great with lot of selections. Benezuza restaurant was a great […] experience highly recommended, reservation is required make them asap to avoid disappointment. Very nice beach and pool area with plenty of lounge chairs available. We have a very good time and will go back again. Read moreGenuine Expedia guest review
"Great hotel for relax!"
they still need to improve the opening hours of the restaurants and discoGenuine Expedia guest review
"VERY NICE, BUT DONT RENT THE SMART CAR !!"
HOTEL IS VERY NICE, ALTHOUGH ITS AN ALL INCLUSIVE, YOU NEED TO TIP ON ALMOST EVERYTHING. DO NOT RENT THE SMART CAR ITS A TRAP. WHEN YOU RETURN IT, THEY FIND SOME SCRACH OR DENT AND PIN IT ON YOU. THEN THEY WANT SOME UNDER THE TABLE MONEY TO LET IT SLIP.Genuine Expedia guest review
"A little bit controlling....but nice and clean."
Hi Ill try to be brief . First thing U.S. Airways lost our luggage....it arrived at 10pm...with missing clothing. We met another couple there, that mentioned it happened to several people they have talked to....so...lock your luggage...and dont use U.S. Airways. Now the Hotel. Clean rooms...no issue there. Water becomes more valuable than alcohol...we […] were always looking for water and actually had to buy from the store downstairs...tip the mini bar guy...and leave a note. Way too many sales people in the lobby...seemed everywhere you looked you saw a table set up for tours...or the hotel staff wanting to talk to you. The pool area and beach Everything outside closes down at 6pm....even though people are still enjoying the pool. They actually kicked us out of the ocean?...blew their whistles and told us to come out. All the outside bars close outside also at 6pm. So...nothing after six...bummer. The Food Mexican restaurant....no menu....eat what they bring...its called a tasting menu...I would have wanted a choice....we ate there once. Italian restaurant......had a menu...we didnt like the options...had pizza one night. Buffet.....breakfast is great......dinner and lunch we didnt like at all. Gourmet restaurant....we didnt want to chance it.....again...no menu. The winner was the Happy Chicken outside for lunch...great chicken. So...they told you when to leave the pool or beach...they decided what you eat....they also wanted to control where you went for sight seeing. Read moreGenuine Expedia guest review
"Very good ,hotel, drinks food , smart cars"
I just got back left on July 13 till July 17 no problems at all, great stay , love the views I went with my girlfriend and we had a blast hotel is very nice beautiful views Only problem was one of the restaurants is by reservations and is always full but the other restaurants are very good 2 I checked out a couple of hotels while being there and this […] has nothing to envy any other hotel , drinks where awesome this ppl treat you not as a guest but as if u were a king , best thing smart cars are included u get to drive entire cancun .... Extremly recommended am actually planning to go back Read moreGenuine Expedia guest review
"Affordable and nice get away for couple to relax"
We had an amazing time at the Oasis Sens, the service was fantastic from the front desk to the restaurant and bars. Friendly, accomodating and genuine without being in your face. The hotel in itself is ok, well kept and very clean inside out. The room was ok (great view)and quite basic (we were in the VIP area) and the bed was not that confortable, […] also the restaurants were just ok (apart from the Italian which was terrible), remember you are in an all inclusive which is very affordable so don't expect 5* food (apart at Benazuza which was amazing, serving a 10 courses set menu - for free apart for the wine). Saying that the buffet for breakfsat and diner was fine. The pool area was great, never full and with loungers available throughout the day. The beach area was great too. Please note that this is not a party hotel (no music by the pool, party all night etc...) if you are looking for an affordable get away to relax and unwind this could be the place. the hotel is one of the first one on the strip "close" to the airport so you are further away from the bars, clubs and Starbucks, perfect if you are in need on disconnecting with the world. It was perfect for us, we will definitely go back. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Everything was great, exept the restaurants"
This guest did not leave a comment.Genuine Hotels.com guest review
overall not the worst hotel I've stayed in. Wentwith my bf had a great time in cancun the cleaness of the hotel was disappointing,but if ur goin for vacation u don't really stay that much in the room.for the price we paid for I guess its worth itGenuine Expedia guest review
"Not the best, Not the worst"
When we checked in....We Were NOT on their schedule. I showed them my paperwork/receipt from Expedia, and they quietly found us a room. That was frustrating. Most of the hotel staff was very nice. The hotel is very nice overall. However, they had a few issues with water leaks in the building, and they asked us to move rooms on Wednesday. We complied […] with no complaints. One other small issue is we felt like we got slighted on the "VIP" package. They were supposed to provide chocolates, a welcome gift, and a stocked mini bar. Everyday, we got 2 beers, 2 waters, a few soft drinks, and never got the gift, or chocolates. I talked to three different people about the issue, and it never got resolved. Read moreGenuine Expedia guest review
Francisco in the front desk was very helpful as was Fidel in the baggage and all of the front desk and baggage people. Everyone was super nice. It was easy and fast in getting the drinks, which were all amazing. We thoroughly enjoyed the Mexican and Italian restaurants the most and recommend going there for lunch and dinner. We also took advantage of […] going to the other Oasis hotels and went to eat lunch at the Grand Oasis twice. We enjoyed that hotel a lot too, but prefer the secluded atmosphere of the Sens and will go back there. EXCELLENT HOTEL!!!!!!!! Read moreGenuine Expedia guest review
"very nice place"
the hotel is very nice but only the front desk staff speak english concerning the rest of the staff they only speak spanish excellent the room service. everyevening they make a very nice show and the behavior is very nice for all kind of couple...who like to dance there is no disco...the two negative things are internet very expansive and who sell the […] tour try to sell the tour double price that you can find in cancun down town anyway that is cancun style.... the first price never is the right price. Read moreGenuine Expedia guest review
"Lovely and not crowded"
My husband and I just got back so sad wished we would have stayed longer next time the people were so friendly and sweet bar service excellent Miguel at the hotel lobby bar and the servers Daniel at the beach infinity pool by the sushi bar omg sushi was great thanks Alvaro spicy roll yum the beds by the pool and the beach were great buffet servers very […] sweet food good fish everywhere excellent ask for extra garlic at the Italian small restaurant not benezzoresort was lovely had the place mostly to our ourselves very comfortable went dancing at the disco fun ants on balcony no biggie little tiny ones noticed in restrooms different but in carribean what are you to do snack bars good overall loved it Read moreGenuine Expedia guest review
"Great for couples who want quiet time :-)"
My husband and I went there for a quick getaway...really enjoyed the view and alone time! The pool was excellent and the beach was pleasing! The food was okay...I'm a picky eater. Overall, had a wonderful stay. :-)Genuine Expedia guest review
"Great hotel for adults only, no kids."
We had a fantasic stay, it was a quite get away with good food and customer service. Plan on coming bac.Genuine Expedia guest review
Very good service. Very courteous staff. Very clean hotel and in a very good location, minutes from downtown.Genuine Expedia guest review
Front desk wasn,t to helpful and that car they include way too expesive u have to give the hotel 600dls deposit that for me was anasptableGenuine Expedia guest review
"One of the Best Choices for Couples"
I traveled with my wife for HoneyMoon. The experience was just a blast!!! The fact that it is a hotel for adults gives it an amazing environment, and a diffrent mood, that lets you enjoy it from a diffrent (clam, quiet and comfty) perspective. The food is not excellent, but it is very, very, very good. Except in the Italian Restaurant, which is barely […] Ok. The SUPER SURPRISE was the BENAZUZA Restaurant, wich probably will be in the top 3 of the most wonderful food experiences that you can have. So please make reservations (it´s included in the All Inclusive) ASA you get there. Staff was great, and the location is mor than Excellent!! Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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