"Not What I Expected"
I did not like my stay at this hotel because whenever i requested something it took years for things to arrive. My girlfriend also had an incident by the pool and the resolution was not satisfactory. This hotel is for older people, if you are below 25 DO NOT book this hotel!Genuine Expedia guest review
"Positive experience at Oasis Sens Cancun"
The hotel is gay friendly. Has many gay employes and it's fun. Beautifully situated with good food and good entertainment for the guests. The staff was very nice.Genuine Expedia guest review
My fiancé and I went for spring break it was amazing from the moment we came till we left. The room was super clean the staff was friendly. The day we came in the safe wasn't working we called and without ten minutes they came we also needed extra sheets and they brought that within minutes. The hotel inside and out is beautiful the restaurants were […] pretty good. Luis at Coba buffet was very friendly and welcoming. We had a great time and are deff coming back some time soon :)) Read moreGenuine Expedia guest review
"Great for Everyone!"
Great and helpfull staff!! Great drinks and a few places to eat at. Very fun entertainment.Genuine Expedia guest review
The hotel is very nice, the pool area is beautiful, the same like the views. The rooms are nice with ocean view, but is you want a small private pool in your room VIP will be $60.00 more per night, it is to expensive. they have like 7 bars with any drinks, but not premium drinks are included. The hotel also has a Buffet restaurant for breakfast and […] dinner you can find over there any kind of food, a lot of food. Also there is a Mexican restaurant that every night has mariachis, also Italian restaurant with any type of pastas. The hotel also has Sushi whole day, snacks, fried chicken, hamburgers, hot dogs, etc. at night they have entertainment, they have shows, and music but not Latin at all. you can find at the hotel a lot of people from Europe and Canada 60% the rest are Hispanic and from USA. The hotel is great for couples and is gay friendly. Read moreGenuine Expedia guest review
"Great for couples"
Nice, really enjoyed the hotel!will definitely return !Genuine Expedia guest review
"Not too bad for the money! You get what you pay fo"
I liked the hotel and staff but the food was horrible! Thankfully I was only there for 3 nights or I might've starved. The "upgraded" mini bar that I paid for to be in the "VIP" area was pitiful. They give you 2 beers, 2 waters, and 2 cokes daily. REALLY??? But for the price I really can't complain as the grounds were beautiful and we had wonderful […] weather! Read moreGenuine Expedia guest review
Hotel was nice. We enjoyed it. Lovely place with attention to detail. Would consider visiting again.Genuine Expedia guest review
Pros of the resort; adults only, breakfast buffet, small resort which makes it easy to get around; nice pools, clean through out including the room and , for the most part, helpful staff. Cons; lack of staffing in the restaurants leading to slow service, the food, outside of breakfast, was average or sub par, lack of loungers around the pool areas. For […] the most part we enjoyed ourselves but probably wouldn't go back. If you don't put a towel out on a lounger by 6am you wont get a chair that day. Nice mix of nationalities at the resort and we made some new friends while there. Most of the staff was very helpful and hardworking. We tipped all waiters, bartenders and housekeeping because they do work hard. It was surprising how few other people tipped, especially Europeans. Read moreGenuine Expedia guest review
"Oasis , We Would Go Back"
The hotel was very nice. The staff was very friendly and helpfull. The room was very clean and modern. A few things I would recommend is to bring lots of $1's. Everyone seems to want a tip and if you exchange money in the hotel you lose at least 25% or more. Everyone seems to want to use the US dollar instead of the Peso. The food was good at this resort […] in all the different locations. But be prepared to pay extra for Top Shelf Liquor. The coupons that they give out are very specific and we found them completely useless. Also be aware of the Sales pitch when you arrive. They want you to visit their sister hotel and sell you a membership. Very expensive and takes away several hours from your vacation. Unless you are really interested I would refuse it. Read moreGenuine Expedia guest review
"Up-and-coming gay-friendly resort"
The expansive view of the ocean from the large pool deck and wide beach front is wonderful! At night the lights of Cancun on the lagoon side are best appreciated from the upstairs bar/lounge. Beware, the best restaurant at the resort, Benazuza, is NOT INCLUDED in "all inclusive" packages. Despite that, we ate well enough at the other restaurants and […] especially enjoyed the Italian-themed fare. Read moreGenuine Expedia guest review
Food was disappointing for an all inclusive resort. Fitness room was being repaired. Tried a couple of spa services and really disappointed in the quality.Genuine Expedia guest review
"Amazing views & staff"
My best friend & I just got back from our stay at oasis sens. We absolutely fell in love with the design of the pool & the staff. Everyone is very friendly & they are very concerned about their performance. They did an excellent job for us. The only complaint I would have is that none of the restaurants really did it for us. The sushi spot was good […] but didn't have a lot of choices. The Mexican rest we hated. The Italian place was good but how many days can u have Italian. All in all though, the food was okay but the important thing is we did not get sick! This hotel is very romantic- has many hidden beautiful spots so make sure you explore the entire property. Before we booked I was concerned because a lot of reviews said that there were a lot of stairs and the rooms weren't in good condition. There are stairs but that's what makes the property so beautiful. Our room was beautiful we did not have a problem with our tub or sink with any type of leaks. This hotel is def worth the price. We also had a kid free vacation which was great :) adults only is great. Read moreGenuine Expedia guest review
"shabby and understaffed"
My husband and I have visited Mexico 10 times and have stayed at all-inclusives in every price range. We would not recommend this hotel. It is slightly shabby and quite understaffed, lacking in maid service and wait staff. My friends did not get their room cleaned until after dinner, and we had to wait in a long line to be seated for the buffet because […] a huge empty section had no waiter. Most of the staff, especially Mauro at the Sushi Bar and Malena at check in, were friendly and helpful but there were tip jars out, which we have never seen before. There were not enough food choices at the buffets, and they had one person making eggs and other items so the lines were long and slow. There are not enough restaurants to choose from. Some of the restaurants served identical meals at lunch and dinner, and many items were "sold out" early in the day. The mexican restaurant charged us for the same brand of beer that we had in our minibar for free. The VIP upgrade is a joke. Luckily we were upgraded for free, but it includes a coffee shop (that was "out" of many of their selections) and boring bar that are both manned by the same person. The beach is lovely and the drinks were good but those two positives just do not outweigh the negatives. Read moreGenuine Expedia guest review
"Not bad at all"
This was a very nice hotel for the money ... Need more places to eat in evening and the time share people to stay off your back other than that its all goodGenuine Expedia guest review
"Not the best, but probably not the worst, either."
THE bad: The "VIP" experience is a scam. Upgraded mini bar means two cans of warm beer a sprite and two cokes in a refrigerator that goes down to maybe 55 degrees. The VIP lounge...you still had to pay eight bucks for a Captain and Coke. Even as VIP's we were told it was an extra 35 bucks to eat in the nice restaurant. The room felt like a prison cell […] with nothing on the walls...nothing. Just a huge mildew smelly room with white concrete walls and a hard smooth surface (read VERY slippery) floor. The "restaurants" were OK, but there are not 7 of them. The Wimpy's burger should have been called Grumpy's burger. When you ordered a burger (this "restaurant" consisted of hot dogs and hamburgers made on a panini grill), he would roll his eyes and make you one. The "chciken" restaurant consisted of chicken fingers, nuggets, and grilled chicken breast, uncooked fires (less than in a fast food restaurant's small) and because the waiter didn't speak english, he just guessed what you ordered and brought you whatever kind of chicken he felt like. The buffet was OK for breakfast, closed for lunch and pretty rough for dinner. the folks that worked in there were much friendlier, though. The good: The Mexican and Italian restaurants were nice and the pool, beach and views are super. Overall, it was a choice that the six of us made, and it was not the best choice. We could have stayed at a better resort without the "VIP" experience and probably should have. Read moreGenuine Expedia guest review
"Entertainment and food are great, caution with LIQ"
All inclusive here isn't what you would expect as far as liquor and cocktails. Food is good, an excellent entertainment staff, but be careful with the drinks since they use very low quality brands.Genuine Expedia guest review
"Great Hotel For Adults"
Outstanding resort. Staff were very polite and helpful. Food was better than we expected. Make sure you book a reservation at the Benazuza Restaurant. This is a dining experience you will not beleive. They call this molecular cuisine. Where the food becomes the protagonist of the evening.Genuine Expedia guest review
"Love the crowd"
The restaurants could of used a little more variety .Healthy alternatives not cooked Lots of Fried ,Deep Fried and oil used in cooking even your so called healthy fish,chicken and salads. But the place was Beautiful and the people were attentive and kind.Genuine Expedia guest review
"Great beach, but...."
If you're going to Cancun for the beach,ocean and sun this resort is a good deal. That being said,the food is adequate,service is adequate and the hotel rooms could use some updating. I heard the people above me walking around and moving furniture on their balcony at all hours.There were tiny ants crawling all over the walls in the bathroom.My view […] from the balcony was a parking lot.Some of the staff were very pleasant others were just there to do a job.The introduction to the facility that I got at the front desk was minimal. I was given a very small black and white copied map of the grounds which could have been a little more descriptive,like what floors the restaurants were on. Also,the website boasted "All-inclusive", however I was told that internet was an additional charge and there were places that I was not allowed to go #coffee bar, VIP bar and 1 of the 5 sit-down restaurants#. One of the restaurants is a little fancy and requires reservations which I was not made aware of until I was standing in front of the Host and an empty diningroom,not sure why I needed a reservation for 1 and the place was empty and open for business! I was never told where the gym was and it was not on the map,I concluded that they didn't have one.As far as the water sports,I never saw kayaks, paddleboats or surfboards.And communication can be a barrier if you don't know Spanish. In conclusion,the beach is beautiful,the ocean is warm and beautiful and the views from this resort are beautiful. Read moreGenuine Expedia guest review
"very clean and comfortable"
overall i rate it very good to excellent. they should have coffee bar in the lobby and welcome drinks. food and service overall very good. staff overall very good. only one surly person. had to ask four times for a working clock in the room.Genuine Hotels.com guest review
Everything was fine Hotel, Room, Service and Food. I will be back.Genuine Expedia guest review
As a gay couple we liked the hotel, but this is more a sugestion. They should improve the gym and charging $ 10.00 for the sauna is weird. The spa was only girls working and it is a weird for the gay people go there. Also add a small dance club and some attration for the gay community. I saw some gay people, but they seemed to be a little lost where […] to go in the hotel.Also please do a better marketing for the wonderful restaurant benazuza. We almost missed. We loved the presentation of the food. Read moreGenuine Hotels.com guest review
"Great stay for first time Cancun tourists"
This was our first time to Cancun and we were very excited about the all-inclusiveness of the hotel. Upon arriving, we were hoping to get a bunch of information on what the hotel had to offer or other activities in the area. This was not the case, it seemed that we had to find out for ourselves or ask multiple times to get the information. We were excited […] about the food but soon found it monotonous. We also found that between 10-12 and 4 and 6 pm there wasn't anything open. There was also a distinct, unpleasant smell on the 5th floor near the sunset lounge. Which is were our room was located. In spite of all of these critiques, we would recommend the hotel. I was okay with having to pay extra for the internet, but I could not get a signal in my room. Which provided to be a great inconvenience. There was also a lot of smoking which was no bueno. The pros would be: 1) having convenient car rental on the premises $30 per day. 2)south side of the riviera, while further from the action of the riviera, it meant that we were the first dropped off after all day excursions. 3) very friendly staff (minus the front desk) 4) Clean hotel 5) room stocked with drinks including bottled water. Read moreGenuine Hotels.com guest review
"sorry VIP is not what was stated on web-site"
upon arival we were told the VIP service we argeed upon and paid for was no longer available, a nd Hotel mgnt. could care less the did nothing to try and make it right. Thank goodness for Hotels.com they stepped up and gave us a credit. Bad vibe after that though...Genuine Hotels.com guest review
-Every staff member we encountered was always smiling and more than willing to help with anything we needed. They were very friendly and considerate. -Unlimited 24-hour room-service! Food quality was pretty good, we definitely took advantage of that. -Overall food quality was decent. It wasn’t amazing knock-your-socks-off food, but considering you […] can eat as much as you want, I enjoyed it. I ate a lot. I got my money’s worth of food. Oh, the Italian food wasn’t the greatest, but hey- you’re going to Mexico. -Room was kept extremely clean! They will even leave you with some cool looking towel-animals. Overall, we highly recommend this place and hope you enjoy your stay! Read moreGenuine Hotels.com guest review
"great hotel for family stay!"
No ice-cream...Fitness room is very poor...Very small...Genuine Expedia guest review
"Don't Waste Your Money On This One!!"
Our room was only cleaned ONCE out of our 3 nights staying here...and it was due to our request at front desk. The bathtub has dirt in every corners. Food was very limited at this resort, only 3 places you can pick...and none of them are good. BE AWARE of Membership Sales person...they are everywhere. They were nice to you and make you feel like you […] are the top VIP....until you turn them down. Just FYI, the basic membership price starts at $50,000(US Dollars) for 20 years and you are obligated to pay in full in 4 years. So..BE AWARE of them. Don't take the Smart Car, they are not worthy it. You pay $30 for daily "insurance", and this insurance doesn't cover anything.(Surprise!). God forbid anything happens, they will take $600.00 from your credit card...even it's a tiny little scratch. And they lost my paper works when I need to return the car. Anything good? Weather and location...oh..sorry...forgot it's in Cancun : ) Any suggestion? Go somewhere else and stay away from this one. Not sure about other "Oasis" resorts, but this one is definitely not the one we will go next time. Read moreGenuine Expedia guest review
"Few food choices"
Great experience, excellent service, the food was ok but you will notice the lack of choicesGenuine Expedia guest review
The hotel was nice. We liked that the lounge chairs had nice thick pads so they were comfortable to lay on. The beach was beautiful and well kept. The ocean was nice, because it had a sand bar quite a ways out, and I don't like to swim. We found very large beautiful shells in the ocean right in front of the hotel. The staff was wonderful and very friendly. […] There weren't many restaurants, but the few they had were good. A week after we stayed there they changes the hotel to the gay/bi friendly so we probably won't go back, because we really don't fit in to that category. The two main things I was annoyed with is they claimed to be an adult only resort, but there were screaming children EVERYWHERE!!!! And they had no jacuzzi. Read moreGenuine Expedia guest review
"Great stay but doesn't all adult mean only adults?"
Our stay was wonderful, the staff was amazing, the food was delicious! But unfortunatly there were some complaints. We were told it was to be an all adult resort and yet we had a crying baby almost wherever we went including next to our room. When we brought this up to the staff they claimed well that happens from time to time and there is nothing to […] do about it. Im sorry but the last thing I want on my honeymoon is a crying whining baby and toddlers. If I am going to return here I would make sure that there are no childen or no way for children to be there, with that happening I wouldn't say it ruined my honeymoon but it did put a damper on it. Read moreGenuine Expedia guest review
"Will choose Oasis Sens again!!"
Nice SEA Veiw,they have show everynight,feel comfort while stay in Hotel. I will choose this Hotel for next visit!!Genuine Expedia guest review
"Great hotel for couples"
This is a very nice hotel for couples and adults. Lots of step in the complex so ederly and handcap might have problems. The food is good and many choices. Was not a fan of all the places to eat closing at 4:00 and 4:30 and then three choices opening at 6:30 until 10 ish. The lobby and sunset bars have NO blenders, what is that!! Over all very nice […] stay and the ocean is great here. Read moreGenuine Expedia guest review
"Relax at oasis sens"
Great to relax! Very quiet, very clean!! Every morning they clean every corner of the resort. Many lounge chairs available but not too close to each other so good for privacy. Only saw 2 kids during our stay, and they were with their parents at all times so def. adults only! Bars are great (not always open) - awesome drinks! Pools are very nice and […] a clean beach. Agree with other reviewers about the pushy sell on their timeshare (grand oasis) presentation, we did not go. Not much to do at night, besides the sunset bar, or if weather is not that great. Nothing to do within walking distance of hotel. We did not rent the smart car included but that's a great feature, we did book one of the day trips through the travel agent in the lobby. Read moreGenuine Expedia guest review
Outstanding value for the cost. Loved the VIP room and the food, especially at Bennazuza's. Beautiful beach/pools, etc.Genuine Hotels.com guest review
"Great couple resort"
This is a great resort for the price that we got our room for. Plus we also got a free upgrade to an ocean view room on arrival. That was totally worth it. Most all-inclusives in Cancun boast of tons of features which include 20 restaurants and bars. We were here for 5 nights and the on-site restaurants and bars were more than what we could want. The […] night time ambience of the lobby was spectacular and very modern. We would definitely want to go back again to this hotel. Read moreGenuine Hotels.com guest review
Just returned from the Oasis Sens and we had a wonderful experience. The food was good, staff was friendly and helpful and the room was great. Housekeeping came a little later in the day a couple of times but it wasn't a big deal. Manuel at the Moonlight restaurant was a great waiter, made us want to go back to the restaurant again and again. The gourmet […] restaurant requiring a reservation was an interesting experience, the restaurant wasn't full but after experiencing the meal I understand why they keep it that way. The setting of the hotel was great, no kids were around and the hotel was nice and relaxing. There is a bus stop right in front of the hotel and bus fare is cheap ($8.60 pesos, $1 USD) and run a lot. We found that this resort was nicer than we expected and the staff was very helpful when we had questions. Read moreGenuine Expedia guest review
"Great for couples simplicity and tranquility!!!"
Great for couples for quietness and simplicity!!! Would be better if had more dining options 24-7 rather then 48 minutes of waiting. Maybe a shuttle to give you more accessible to all oasid resorts. Second time staying here and will definately be back!!!!Genuine Expedia guest review
When we arrived the bellman greeted us, took our bags and escorted us to the VIP checkin. Checkin was a breeze. The bellman took our luggage and showed us to our room. The room was open, bright and clean. The ocean view was beautiful and the private pool was unique. The pools were spectacular and clean. The beach was beautiful, however it was very […] eroded which made it difficult to walk and had quite a bit of seaweed. The restaurants were ok. The gourmet was unbelievable! The staff were amazing. Friendly and helpful. The hotel itself was beautiful, modern and clean. The location is close to the airport which is nice because once you arrive to the airport you dont have to drive another hour to get to your hotel. The grounds were gorgeous and well maintained. As for the steps, its fine, unless you are eldery or handicapped then this is not the hotel for you. Read moreGenuine Expedia guest review
"A Beatiful Trip to Cancun"
The rooms were very clean,and the views were also amazing.The hotel personal were most gracious and accommodating.The people that worked there were most helpful and friendly!!!!!! We enjoyed our trip so so so much that we are planning to go back in March 2013. The resturants and bars around the Oasis Sens Hotel,were most enjoyable to have lunch in. […] The swim-up bar was a big hit with our friends. Read moreGenuine Expedia guest review
"Great place to stay"
Best vacation ever will do again soon as possible. The food was great be sure to eat at Benazuza worth the dressing up for.Genuine Expedia guest review
"Good hotel if you like quiet!"
Too many stairs. Can't get to swim-up bar very easy. Wall between swim up bar and main pool or have to get out of pool and use stairs and re-enter pool to get to swim-up bar. The buffet seems like it is in a basement and not much scenery to look at. The staff is excellent and the food is great. No music around the main pool which is too quiet for me […] but others seem to like it. Loved using the day pass to visit the Grand Oasis and Oasis Palm. Would probably stay at the Grand Oass next time because it is a much more party atmosphere and has more choices to eat. We loved our room with the balcony and the mood lighting. I wish the Mexican restaurant was open for dinner because lunch was great. The band plays too early in the sunset bar because they were really good and they play when the shows are playing so not many guests can see them. Loved releasing the turtles every night. Would go back if had a little less stairs and music around the main pool. Read moreGenuine Expedia guest review
"good not great."
For the most part we really enjoyed our stay at the Oasis Sens. The food was pretty ordinary with the exception of one specialty restaurant that served wildly creative dishes. The rooms were beautiful, and being that its Cancun, we had beautiful views. The pool was shallow, rather small, and the atmosphere at the pool was very slow. Luckily we were […] able to visit the sister resorts which had a much more energetic pool atmosphere. (music, volleyball, etc.) The staff was very hit and miss, but we as well as the group we were with found them to be generally unhelpful and often rude. One of the biggest disappointments, was when we arrived and found out that all the claims of free non motorized water sports at the beach was false. They actually denied offering this on their website. (it is there!) Overall we had a good time, and I would recommend staying at this hotel IF THE PRICE IS RIGHT. Read moreGenuine Expedia guest review
"Peaceful in Mexico"
The hotel was peaceful and clean and the entire staff was friendly and helpful. My girlfriend and I are already ready to plan our next vacation here.Genuine Expedia guest review
"great hotel for any ocasion."
excellent experience, it gives more than what is offering, i love it!Genuine Expedia guest review
"One of the best Vacation i been too.."
i just loved everything about the hotel and service they provided us. Food was great and associates were very nice and polite.Genuine Expedia guest review
"Nice accomodations for the price!"
We went here for our honeymoon and had a great time overall with few disappointments. This Oasis hotel was much more relaxing and quieter than the others that we checked out while we were there. Not many kids at all and no activities visible for children. We were disappointed that there were no non-motorized water sports available as was advertised! […] We were really looking forward to kayaking, snorkeling, etc. and having that included in our hotel fees but it was NOT. No sign of any kind of water sports. You can sign up for day-trips and excursions- we went with BEST DAY travel and really enjoyed the 2 we did. Staff was wonderful- very friendly and service oriented (especially at dining locations). Room was ok- it smelled a little funky at first but probably due to the fact that a hurricane hit the day before we got there and water may have leaked in to give it a musty smell. This went away. Cleaning staff was great. We loved the international buffet and the mexican restaurant- the italian place and the fancy "reservations only" restaurant were a complete JOKE and disgusting!!! Overall- pleasant but probably wouldn't do the same again... way too many places yet to explore! and you get what you pay for! Read moreGenuine Expedia guest review
Great Hotel. Great service. Will definitely come back.Genuine Expedia guest review
Enjoyed my stay at the Oasis Sens. Upon arrival we received welcome drinks and cold towels. Check-In took about 10 mins and was quick and easy. Made reservations to Bennazuza the same day and food was delicious at all of the restaurants. Pools and Beach are amazing. People were cleaning and 24hrs a day to make sure everything stayed in tip top shape. […] Staff was beyond helpful and polite. Book an Ocean View room on either Floors 5,6,7 or 8. Trust me it is worth every penny!!!! Best vacation ever! Read moreGenuine Hotels.com guest review
Everything was amaizing. The Hotel was spectacular, very beautifull. The show is very fun and the dancers are amaizing. The customer services is incredible, specially Karla (italian rest), Moises (mexican rest) and Raquel (sunset lounge). The hotel was very clean. I can not wait to go back!Genuine Expedia guest review
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