When we arrived at Oasis Sens, we were told we did not have a room because the hotel had overbooked.Genuine Expedia guest review
"Good affordable hotel"
The stay was good, staff was friendly, food was great! The thing you have to keep in mind is that the pool bar has the best bartenders (Carlos and maur)o; all of your drinks will taste good and will be blended and mixed all the way through. There are 2 restaurants you need to make reservations for the moment you get there (the black hole and al sur). […] There is no air conditioning at all. Read moreGenuine Expedia guest review
"Great beach, fantastic ocean breeze, nice place"
E-mailed ahead due to special circumstances. Was worth it. Management assist on check-in, wrist band and room upgrade. Staff was fine, but pick your time to for service. I tipped the maid as much as anyone and had great, though 4pm service. Great relaxing 11 days of beach sitting, people watching and restoration. Ask questions. They don't offer unless […] you ask. Get reservations early. See Tulum- Chitchen Itza too far. Skip X-caret. Enjoyed the model photo shoots. Didn't enjoy the Russian tourists. Read moreGenuine Expedia guest review
"Terrible we showed up and didn't even have a room."
After traveling all day and finally getting to the hotel and tell you their overbooked. The vacation was planned for 3 months and they really didn't even care either.Genuine Expedia guest review
"Horrible first night"
We booked in Nov & traveled in Feb. Our reservation was for 5 nights. When we arrived to the resort on day 1, we were told there was a "small problem," & that the hotel was "overbooked." At this time, it was requested that we stay at another hotel for our first night. We had traveled for 9 hrs, waited in customs for an hour, we were tired & hungry, […] & when we thought we had arrived at our destination, we were pushed away to a sub-par hotel 40 min away. Not only was this hotel 40 min away, but we had to wait another hr for transportation. Once we finally arrived at this hotel, we were told that we had to wait another hour for dinner & that they did not provide snacks. The room itself was visually appealing, but the shower did not drain or function properly, there were stains on the sheets, & the dinner buffet was bland with very limited selection. Mind you, this was our first impression of Oasis' hospitality. The next morning we were transported back to the original resort, but could not check in until 3pm. The resort itself was nice, but it was very difficult to make reservations at any of the restaurants , which you needed for 4 out of the 6. We were also persuaded into sitting through a sales presentation for a time-share, which ended up being a 90 min high pressured sales meeting that requested a $5000 deposit for a $24000 loan. Being an "all-inclusive" deal, money was requested of us far too often. The gift shop was overpriced, sunblock was $31 per bottle. Read moreGenuine Expedia guest review
"Loved the whole experience."
Fabulous food, beaches, entertainment, lots of variety, overall great holiday, we will be back!Genuine Expedia guest review
"probably would of been nice to stay there"
i read as many reviews as possible and decided the Sens was best for my boyfriends birthday/our first trip together/first time to cancun experience. however, our trip was a mess from the beginning. our scheduled 9am flight, that i paid extra for non-stop to maximize our time for our short trip, was over booked. we got bumped to a 2pm with a layover […] in houston. we arrived at 10pm and went to our hotel to find out it too was over booked. however, we did get to keep our all inclusive benefits for both hotels. the Bel Air where we slept was nice but not the 5 star we paid for. we had one breakfast buffet and one dinner there. not recommended. the staff there was VERY nice. we used as much of the Sens as possible. the food was great, esp the italian and mex restaurants. the over booking happened to the majority of people we met and heard many other horror stories about that situation. luckily we are obviously extremely easy going people and we made the best of it and had a good time. i know others would not be so accepting. Read moreGenuine Expedia guest review
"Oasis Sens February 6-12th"
Facility very nice, staff goes above and beyond to please guests. Carlos the bartender was the best, we will never forget him! Guadeloupe at the Mexican restaurant was awesome! Housekeeping does a good job, however if you leave a tip in the room they will forget things like toilet tissue so you have to come find them and tip again. We loved Oasis Sens […] but will never return because being husband and wife we did not fit the "concept" and they tried to bump us upon arrival along with other married couples. We stood our ground and got the requested room booked in August of 2013. We will not return and run the risk of having Oasis Sens ruin any annual future vacations. Sorry you have lost a good tipping couple from Nebraska, so long Oasis Sens, may your concept keep your rooms full all year! Read moreGenuine Expedia guest review
We first arrived to find out they overbooked and we didn't have a room. Along with another party we were vacationing with. We had to sleep on a roll away in my sisters room the first night which was better than the other party that was turned away and not even accommodated. The sunset bar staff was rude and didn't even have a waiter. We waited over […] 15minutes at the bar for a drink. The pool bar was great with good service as well as moonlight tone of the restaurant. the spa was wonderful so I want to give them credit but the rooms in the hotel were old and were very misrepresented in the photos. we spent the day at another resort with our friends and it was absolutely wonderful. We were treated like guests. The oasis sens needs to do some major renovating and customer service training, Read moreGenuine Expedia guest review
The hotel was overbooked and so we were sent to a hotel that was "of the same category" but obviously not nearly as good as what we paid for -- the Bel Air. We had fewer restaurants, slower service, a smaller pool, a smaller room, no tips included, and had to sign paperwork each time we consumed something. If we had actually been able to stay at the […] Oasis Sens, I have no doubt I would have loved it. It looked wonderful. Read moreGenuine Expedia guest review
"No AC. Smells moldy. Nice pool and beach."
Pleased upon arrival. Managed to skip the "sales pitch" that was a plus. Room was ready on time. Food seemed good and beer tasted great!! My goal was sun and relaxation. So I was very pleased with the pool experience, sushi for lunch, Victor at the beach bar kept the drinks coming. But as the days went on I wished for a better beer, wine selection. […] The Italian restaurant was surprisingly great! Had a nice experience but our friends told us otherwise of their experience. The most disappointing part of our stay was the room quality. It was warm, smelled of mold & the overall maintenance was poor. I'm the kind of person to have a great time anywhere, and I had a great time. What I learned from this experience is go 5 star next time. Read moreGenuine Expedia guest review
"Hotel was near the beach. . . .. + + + +"
did not like the restaurant options and waiting time for a meal !Genuine Expedia guest review
"Not what we were hoping for."
We were there on our honeymoon and it just wasn't what we were hoping for. Our a.c. and our toilet didn't work right all week, even though we reported it a few times. Without the a.c. our clothes felt damp all week. The only way we slept well was because our window opened and we got fresh air each night. Food was just okay. People were amazing though...so […] friendly and accommodating. The grounds, pools, beach were beautiful. Read moreGenuine Expedia guest review
"You get what you pay for."
Poor to non-existent A/C. Lousy buffet food. Ok food in restaurants. Need more lounge chairs at pool and on beach. Pillows smell of sweat. Yuk! Bartenders were fun. Mauro, Francisco, Pedro and Candolario. Very free with the cheap tequila! Room was huge and very nice. Ocean front with plunge pool. Better lighting needed in wash area.Genuine Expedia guest review
"COULD BE A LOT BETTER"
The air conditioner condensation water dripped all night near the bathroom door. They were overbooked the first night and we were sent to Oasis Smart where the food was cold. They upgraded us the next night to room 770 with the A/C problem and we didn't report it for fear of losing the great view. The buffet food was good but it was too crowded and […] no scrambled eggs in AM. Read moreGenuine Expedia guest review
"beautiful hotel right on the beach"
unfortunately the all inclusive (required tipping to obtain decent service). If you didn't tip the staff you were ignored. All beach chairs and pool chairs were always reserved and people didn't show up for hours on end. I thought that the staff should have taken the initiative where the reserved seating was concerned.Genuine Expedia guest review
Great resort for the money!!!!! Didn't expect it to be that good!!! Totally recommend to everybody!Genuine Expedia guest review
"Beach was fabulous, Couple of the shows were great"
We warmed up to the place by the time we were leaving the place. At first a little disappointed but then we enjoyed our stay thoroughly and would definitely be willing to go back. The food could definitely be better and the aircon in the room could have been cooler.Genuine Expedia guest review
"Middle of the road hotel with nice beach"
The hotel was what we expected. You get what you pay for. The beach and entertainment are top notch. Front desk is very inefficient! Food is good, not great.Genuine Expedia guest review
"Beautiful, low price and well worth the deal"
After reading some of the negative reviews, I was a little frightened. The resort lived up to almost all expectations. First the good...The staff was amazing. From the bell hop and concierge, to the bartenders and waitstaff. Almost all were incredibly friendly and went all out to please us. The pool was beautiful and the multiple levels provided plenty […] of space and views of the ocean. Drinks were plentiful and not weak. The restaurants were very good and the buffet was as good as a buffet should be. The hours of the restaurants were right on target. I wish there were more options for lunch but we never went hungry. The night time shows were good with moments of great. They weren't top dollar shows but were unique and entertaining. Next the bad...We arrived early with the hope of getting into our room prior to the 1500 check in. Our room was not done until 1630 and upon arrival into it, we noted a distinct paint smell. It seems they constantly paint to keep up with the extreme humidity. This humidity in the rooms is caused by inadequate air conditioning. The room was never hot but not exactly cool. We did find one staff member that was very rude to us. The restaurants that require reservations fill up early so we missed out on several due to not reserving early enough. The entire complex did look slightl worn and outdated but it was nothing concerning or unpleasant to view, just not fancy. Read moreGenuine Expedia guest review
"nice pool area and awesome beach"
poor staff helpfulness couldn't get internet, poor food, awesome lobby shows great pool and beach try to sell you timeshare shower wasn't very goodGenuine Expedia guest review
"Ok hotel on the beach"
The hotel was ok for the money I guess we where in the club and got no extra benefits really. We could not get reservations at the restaurants at all we had to get a cab and eat elsewhere. The room was ok our deck was beautiful with the pool just not enough privacy on our balcony . There where hardly no shows or night entertainment at allGenuine Expedia guest review
"Great Hotel on the Beach"
My fiance stayed here for our first trip to Cancun, and it was great! The food was great, the waitstaff at all the restaurants was fabulous, and it was right on the beach! We couldn't of asked for a better place! The only bad part was the front desk staff. They weren't very helpful. We wanted to upgrade our room, so they put us on a waiting list but […] never updated us on it. Also, all the rooms are non-smoking, but if the room next to you has a balcony, they can smoke up a storm and it will come into your room. We complained about this and they did nothing. We wound up taping the door jambs. The restaurants were great, especially Merdeme Mucho. Jesus, one of the waiters there, was so friendly and gave amazing service. We went back 4 times because of that! Overall a great stay, clean hotel, great location! Read moreGenuine Expedia guest review
"Nice hotel, staff not very friendly"
Oasis Sens was a very nice hotel. My only complaints are that the staff, whether it is on the beach or at the restaurants constantly wait and ask for tips NON stop. As an all-inclusive resort, this should be extremely unacceptable. Most people will of course tip but when you have someone constantly asking for it, it makes you not want to give it. They […] should teach their staff to be friendly and make conversation, which would please anyone enough to offer and give a tip, but certainly not ASK for it. The room service was great the first 2 days and the remaining 3 did not clean our room until 6pm at night. Unacceptable. Read moreGenuine Expedia guest review
We were in oasis sens 6 Days...it was wonderful!!!!! Don't pay attantion at any bad reviews!!!!! Hotel is wonderful!!!! Service is wonderful!!!!! Everything was perfect!!!!! It was not so much fun in the resort however we did not check all of the places!!!! We were trying to check the restorants and bar outside the resort. There is cobo( buffet) downstairs. […] U will find any foot u like there. The pino colado is yaaaaaami everywhere!!!!!! The only one thing u have to pay attention is weather....check it before u go. We got lucky!!!!! The weather was really good. But our friends who went there before were sitting inthe room because ot was raining and cold!!! They could not even swim..... and where we were leaving it was getting cold again....so please check it out. Have a great vacation!!!!! Read moreGenuine Expedia guest review
Overall, a good choice for resort. Food and drinks were good. Also, several restaurants that you can go to without reservation. Otherwise, dinner reservations can be tough to get. Lots of steps throughout resort-tough if someone has limitations. Beach and pools were niceGenuine Expedia guest review
My husband and I went to Cancun for our 20th anniversary. We chose Oasis Sens for our stay there. The hotel is beautiful, the staff is super friendly and the service is amazing!Genuine Expedia guest review
This was meant to be a 4 day quick hop down to Cancun for a hassle free experience. We paid for the highest level room ("Club Level") but when we arrived were put in a room that faced the busy road and lagoon. But sir, it has a plunge pool! Yeah, but we can't see the Caribbean. Expedia's description says "Caribbean Sea & lagoon view". And, not or! The […] next day after much begging we got into a nice room that did include said Caribbean sea view. Expedia says "Upgraded minibar". Nope. Exactly same as in every other room: 2 beers, 2 Cokes, 2 Fantas, 2 waters. Woohoo. Fruit basket or cheese platter on arrival. Nope. There were two restaurants that required reservations, we were able to beg our way into one of them one night out of four. Each was small, by 8 am they are full up. Read moreGenuine Expedia guest review
I recently stayed at the Oasis Sens with a group of friends for a girls trip and we all had a great time! The hotel grounds are very beautiful and well maintained. We were actually surprised at how good the food at this resort was because AI's can be pretty bland, but the food at Oasis Sens was very good. Be sure to get your reservations in early as […] some of the restaurants book up fast. The front desk at this hotel was probably my biggest problem. The staff is nice but they're system for check-in is very antiquated and it's practically impossible to reach anyone at the front desk when you're calling from your room. The rooms could use some updating as well. Overall my friends and I had a good time and we would visit this hotel again. Read moreGenuine Hotels.com guest review
"Great view of beach"
The shows where really good, food was good and staff was friendlyGenuine Expedia guest review
"Amazing hotel with beautiful view"
The staff was very friendly, always very helpful with everything! The hotel was always clean, the pool area always had towels available. Loved this hotel and I would definitely book with them again!Genuine Expedia guest review
"Can't wait to go back!!"
We were very skeptical about staying at this hotel because of several bad reviews. I can't say enough good things about this hotel. The pool and beach areas were amazing. While as many of the reviews have said the restaurants are not open long periods of time but there is always great food available. There were a few issues ( 3 separate things) none […] that were the fault of the hotel. All issues were resolved almost immediately. The staff were pleasant and more than happy to go out of their way to ensure our stay was perfect. Especially Jeff at the VIP concierge desk. Read moreGenuine Expedia guest review
"Good deal and pleasant experience overall"
We stayed at Oasis SENS for a long weekend in January and had a great time. Admittedly we were a bit concerned with earlier reviews but were happily surprised with the quality of the resort. The room was clean, staff was friendly, food and drinks were of decent quality and the view and ocean were fantastic. When assessing the cost of our stay and the […] quality of our experience we found it to be a great deal. Read moreGenuine Expedia guest review
This place has a lot of potential but unfortunately the staff is extremely bad. I don't know how many times we asked questions and every time they looked at us very disappointed to help us. We will.not go back to this resort because of this reason.Genuine Expedia guest review
The front desk and cleaning staff weren't accommodating. They never brought us items we requested including toilet paper and towels. The rooms smelled funny like broken hvac equipment. The rooms have terrible lighting if you can even call it that. On the other hand, the swim up bar employees were fantastic as well as the kinky nightclub and water aerobics […] staff. The pools were clean and seating around pool was nice. The lobby smelled like a dirty fish tank. You pay for what you get. So if you don't mind so so conditions stay here. The Italian and Mediterranean restaurants were the best. Read moreGenuine Expedia guest review
"I do not recommend you to stay there"
This hotel has terrible service. My husband and I arrived around 7pm and to do the check in it took more than an hour. The guy in the frontdesk told us to give him 10 mins to make sure the room was ready. He advised us to go make reservations for the restaurant. The guy at the reservation had no idea what he was doing he also kept getting interrupted […] by the phone so we were getting frustruated. When we finally get to the room the room was DIRTY it smelled really bad, the pillows were the dirty, AC wasn't working, their was a leaking in the bathroom. We called room service and they just sprayed something for the odor. We also told them we were there for our honeymood the front desk supervisor gave us the run around she asked for a certificate of marriage my mother was able to send us a copy via e-mail we then showed it to her the front desk supervisor she advised us to see a different person so we can get VIP access and some other stuff we can get in the room. We NEVER got anything in the room nor did we get the VIP access we didnt even bother on asking her anymore because she was just so rude plus I didnt want to deal with any of them anymore I was tired of their attitudes. I just wanted to leave that resort. They were also short staffed everywhere you it was just disturbing i will never stay at this resort i also wrote a formal complaint to management i wonder if they even care to hear our feedback. My husband and I are very laid back I hardly complaint Read moreGenuine Expedia guest review
"NOT all inclusive! No pampering! No vacation!"
$15 every time you call for room service and it is the only food available after 10 pm. Minibar two soda two beer and two bottled water per day. Three restaurants required reservation only one available all 7 days we were there and that was on day of check in. 2 restaurants required extra pay. Coffee bar only for VIP which is not offered on Expedia. […] Outdoor restaurants close every time it rains ( which it did all day everyday we were there). Entertainment at Kinkey mostly half naked girls and cross dressers. Very very little entertainment and a long way away from Cancun bars. Bars do not all have same things to drink and no drink list. Main bar no blended drinks. No list of what the consider domestic. Balcony only upon request after you get there and pay more. Ocean view is only a little window. Read moreGenuine Expedia guest review
"Very average, even for a local hotel"
They lak the basics. They never had towels in your room, sheets and pillow ases always smelled like old wet towels, air conditioning was less than fair, understaffed and it was really hard to break largest bills or convert us currency to pesos at the resort. Scenery was great and the staff was plessant. For the price the resort was fair. We were unaware […] that this resort was a gay friendly resort. Surprise! We did have higher hopes before we got there. Would I go again... after I tried a few other resorts Read moreGenuine Expedia guest review
This resort is just ok. The staff is friendly & helpful with recommending activities and things to do while visiting so for that I give them a thumbs up. Check in takes entirely too lon. Checkin in is at 3 but the rooms were not ready. Bad after a long travel day. Ocean view room was just ok. It had a moldy/sweaty smell that would not go away with just […] opening the window and spraying air freshner. Housekeeping would never leave enough towels or hand towels so we had to call for them but that was ok. They did not sweep so the sand that came in on your feet just stayed there. The food was just ok. No flavor. The breakfast buffet was the best meal of the day. We spent more money eating out to get better quality food. The really nice resturants require reservations and should be booked prior to your arrival. We were there for a week and could not get a reservation for dinner the entire time. Very disappointing. We paid for all inclusive but it really isn't worth it. The beach and pool area are beautiful. The common areas are well maintained. I would recommend that you do the time share tour just to get the excursion credit. If you've already booked at this place and you're reading this, then just make the best of it. Take air freshner. Immediately ask for extra towels or it might take a day or two to get them. If you drink, ask for more alcohol in your drink otherwise you get a glass of sweet fruity punch. If you've not booked here...spend your money somewhere else. Read moreGenuine Expedia guest review
"Worst Hotel experience of my life"
This place was bad from the minute we checked in. Couldn't get a dinner reservation at any of the hotel restaurants. Lunch at two of the restaurants was absolutely awful and Inedible. No guacamole at 1:00 pm at a Mexican restaurant because they were "out". No bottled water in the room even asking twice and told una momento. No clean towels for the pool, […] even after asking for them. You can't take food from any of the fast food shacks on the property to your beach or pool chairs and are forced to eat inside the fences of the restaurant. This hotel is in poor condition and is a throw back to a 70's anything goes type of resort with its 'mood lighting' in the elevators and the rooms. The air conditioner sounded like a farm tractor and was horribly annoying. We could not get out of this place quick enough. During the checkout process we were told to order the cab from the front desk and that we would need pesos. The front desk told me they had no pesos. Seriously?. Then the bellhop tried to charge us 3times the cost for a taxi to the airport. Thankfully a local honest taxi driver stood up for us and grabbed our luggage and threw it in the car. He told me in the cab that they try to get more money from you at the hotel and it's wrong. I will never recommend this hotel to anybody. It should be closed down and renovated. This was a horrible experience and frankly I'm surprised Hotels.com would even recommend it to their customers. Read moreGenuine Hotels.com guest review
We had a private pool in our room with an awsome ocean view. Only stayed for one night, but will stay more than that next time for sure!Genuine Hotels.com guest review
"Good resort in Cancun"
Good resort in Cancun. Left things to be desired but overall was nice. Most hotel staff was extremely helpful and friendly, but some seemed bothered to stop and help you. Food was great, but would have liked a better selection of wine and spirits at the bar. Not what I would call a true all inclusive as there are many upgrades you can chose to pay for […] and tip jars were at bars at restraunts. Overall romantic and nice with great room balconies and ocean views. Also, the shows are the best I've ever seen at a resort by far. That was nice. Read moreGenuine Expedia guest review
"nice hotel but very boring"
this hotel was nice, but it was boring. My husband and I stayed 5 nights in this hotel and there was nothing going on in this place no entertainment at all. There was two loud speakers playing music and that was it . we had to leave the resort to find some fun. The food was horrible, breakfast was a buffet of different foods and it was ok, but dinner […] and lunch was just tasteless. I thought being in Mexico they would a least serve good Mexican food, but I was wrong, and their Italian restaurant was disgusting. we got better food going out to eat. Another thing I did not like about this place was their standard rooms do not offer a balcony. We changed rooms to a balcony as soon as we got there with a extra charge of 100 dollars. This resort was cheap and you get exactly what you pay for. So it you're looking for a place to grow old in this is the place for you.. Read moreGenuine Expedia guest review
"Amazing Views with a catch!"
Alright so traveled to this hotel very nervous due to the large gap between the many negative and many positive reviews. This said I've traveled to every continent in the world and stayed in 5 star hotels as well as roach-coach motels. This is neither. It's a reasonably priced, fairly under-kept, all inclusive 3-4 star hotel with a modern twist and […] some of the most fantastic ocean views. We paid for the VIP upgrade (and yes at the end we were very happy we did) - the catch: DO NOT get stuck in the first floors of this hotel VIP or not these rooms are dark, smelly, loud, and really will ruin your experience. Quick complain and change of attitude and Jonathan at the VIP lounge found us a room in the six floor which was just amazing. VIP or not the check in process is quite long, specially during their high season, that said there is a Bar 5 feet away and food close by to keep you going. The hotel does have water problems (everywhere), that said not bad. Some reviewers complained that you couldn't swim in the pools of the suites (dugh! of course you can't) but they are nice to have in the afternoon and kept clean (if you want to swim there are plenty off pools to do so at, and that big blue thing out the window called the ocean!. The restaurants are not open all the time, but with a little planning I promise you will not go hungry, and the food is fantastic! 3 of the restaurants you need reservations and one Benazusa will cost you $65 a head to eat.. reserve BEFORE travel Read moreGenuine Expedia guest review
Although the welcome at our hotel was not very warm, overall it was a great hotel. Don't waste your money on the 'VIP' upgrade. We never received our welcome gift and there are really no major benefits to justify the cost. The bed was not very soft, but tolerable. Most of the food was good to very good. Overall a B+ hotel... Right in line with the […] cost. Read moreGenuine Expedia guest review
"Only good for getting away"
The food was ok but I've had better at another hotel in Mexico. Hotel leaked when it rained. Hotel definitely is need of upgrades including food selection and hours for food. Also wait times at certain restaurants needs to improve. Waiters were nice for the most part.Genuine Expedia guest review
"Oasis Sens - We got your money, now buzz off!"
After traveling internationally 5-6 times per year for over 20 years and staying at 2-5 star hotels, I can honestly say that Oasis Sens was the worst I have ever experienced by far. I am one who rarely complains, but I found myself complaining to the staff everyday multiple times. Mostly because I had to call or go to the front desk 3-4 times and wait […] 2 1/2 hours before a problem as simple as a deck chair cushion could be given to me. Then the guy stood there waiting for a tip!! Air conditioning controls are for show only. The hotel sets it, and it is at luke warm. Complained about my room and was downgraded to a basement room that had a sewer gas smell wafting through the deck area. Light bulbs missing, rusted or cracking plastic toilet fixtures that seem to be from the 1970's. VIP service that was nothing more than paying more to check in at a lounge that took 40 minutes longer than the front desk. Never any solutions to simple problems, just pathetic apologies with nothing getting done until I requested to speak with the hotel manager. Hint - Ask to talk to the hotel manager with your first complaint, otherwise, you will have to contact the front desk over and over. My room did not get cleaned until 5:30 at night after complaining three times. And the final straw, on the fourth day of my five day stay, I get a card under my door that says "please stop in for you VIP card for discounts and more" I beg you. Do not stay here. You've been warned. Read moreGenuine Expedia guest review
"Save yourself disappointment...stay somewhere else"
The hotel seemed really nice upon arrival. The lobby is beautiful. Unfortunatly it was raining during our stay and the entire hotel was leaking REALLY bad!! It smelled really musty and moldy. Our room was leaking so horrible and actually started flooding. We had to move our luggage up off of the floor. It took over two hours and 3 phone calls to the […] front desk to get someone up to our room to clean up the leaking water. The room continued to smell. The toilet leaked all over the bathroom and again we could not get someone to come fix it. I was freezing in the room so I called to ask for an extra blanket and it never came. Again, I called the next day about the blanket and finally got one but when it came it was the most scratchy and uncomfortable blanket ever! The food was at Coba the buffet was disgusting. I do not recommend this hotel at all. Read moreGenuine Hotels.com guest review
"An enjoyable and friendly LGBT hotel without kids!"
I enjoyed my stay, but the hotel could improve its VIP guest checkin procedure. Edwin did a good of welcoming us, but we didn't get VIP room bar service and other restaurant inclusions until 2-3 days into our stay. Our room was cleaned between 5-6 PM. Really enjoyed the free lobby entertainment during cocktail hour, as well as the Kinky Nightclub. The […] pools and beach are fantastic. The entire hotel staff is very friendly and welcoming. The restaurants are good but the presentation could improve the dining experience. Overall, a very relaxing enjoyable stay. Read moreGenuine Hotels.com guest review
"I loved the hotels, The Staff and food were great!"
Plenty restaurants and bars for the all inclusive. Great Service. I loved the fact that it was Adults only. Amazing view and plenty of stuff going on in the hotel for entertainment, besides the wanderfull beach and pool. Only inconvenient was the check in was at 03:00 Pm which I did not expect and they keep calling you for a sales presentation till […] you get tired and go. Overall I loved it and I would definetelly go Back. A lot of variety and a nice wine place "the box" where Luz and Luiz were very nice!!! Read moreGenuine Expedia guest review
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