"Beautiful beach, relaxing experience"
If it's the sun and the beautiful beach you are looking for, you will love it hear. The friendliness of the staff and the quiet adult environment provided a truly relaxing time away.Genuine Expedia guest review
Had great pools and close to the beach. Not enough chairs by the pools and everyone puts out a towel to reserve a chair but never comes back. Food was good, could never get into the places that needed reservations, so do that the first day.Genuine Expedia guest review
Our trip was a last minute whim to escape the approaching winter weather. We wanted just a beach and all inclusive to prevent having to seek out food because in was only a 4 night stay. One never knows what you a truly getting without some due diligence research. It fit perfectly of what we wanted.Genuine Expedia guest review
"Nice but quiet! Really quiet!"
Beautiful hotel but very quiet.. A little too quiet not a lot going on after 8! Unless there was a show which was amazing! Best i have seen at many resorts and cruises! Bed was very hard! Beaches amazing and pools as well!Genuine Expedia guest review
"Nice beach and great pools"
Loved it. The only thing was the air conditioning wasn't working very well and the plumbing seemed to have a few problems. Other then that we loved it and enjoyed our stay.Genuine Expedia guest review
Food options limited but good food overall. AC a problem but usually left windows open. Bar staff attentive and responsive. Drinks a little weak but fine overall.Genuine Expedia guest review
"Beach is great; food not always good"
Buffet food has no real variety. Short handed on staff during meal periods. Don't like to keep getting hounded to go on a tour. Didn't like the high pressure sales to join vacation club. AC in room not working properly. Toilet not working properly, asked for service, never came.Genuine Expedia guest review
It started out ok but A/C not working well after day 4 power completely went out of room-breaker needed to be replaced but they wouldn't and they would lie to us to our face and wasn't going to do anything about it. This was unacceptable. We paid a lot of money for a nice trip and they were willing to just stay there with no A/C and no power. My husband […] and I left for another hotel. I think I should be refunded for the 3 days we were not at oasis. Read moreGenuine Expedia guest review
"Oasis Sens Needs An Attitude Adjustment"
The hotel insists that Expedia's club rooms do not include the Club Sian Ka'an perks that other guests in the club room receives. Make sure your room is facing the ocean, otherwise you will listen to the poolside dj from the solaris next door at full blast fro morning until night.Genuine Expedia guest review
I enjoyed my stay at Oasis Sens. For what we paid I feel like we got a great deal. The food was good, the pools were great, and the beach and ocean was amazing.Genuine Expedia guest review
"Air wasn't working most of our stay......"
Air was not working for most of us the majority of our stay, no rooms available to move us so we sweltered. Tried to make it up to us w dinner at the Box, but we waited there forever and were never served so we walked out. Service was so so.Genuine Expedia guest review
My boyfriend and I just returned from our stay at Oasis Sens and we loved it there! I would highly recommend this resort to adults who are looking for a nice, relaxing place to stay in Cancun. We loved Moonlight - the Italian Restaurant on site, and Francisco at the Mr. Wimpy bar was by far the best! Make sure you ask him for the Miami Vice drink - […] he makes it perfectly. Room cleanliness was not an issue and was cleaned every day. Also, getting beach chair to lounge by the pool or the ocean were never an issue. My only recommendation for future guests would be for Oasis Sens to provide some type of transportation service to and from the airport for guest. Other than that, we loved the resort and cannot wait to visit again! Read moreGenuine Expedia guest review
"Amazing trip to Cancun"
This hotel was everything that we expected. Other than the rooms needing a slight update, everything about the hotel was just perfect. The restaurants have good food, the staff is pleasant and the beach/pools are just gorgeous. The real reason that we visited Cancun, was for the weather and the water. The facilities on the beach and by the pool are […] everything that we could have asked for and more. Read moreGenuine Expedia guest review
"Good facilities, poor food quality & poor staff"
Even though we arrived after 3pm, our room was not ready to check in. They hounded us about a time share everytime we walked through the lobby. The food, where to start, the buffet was bad - only decent thing I had from there was an omelet that I had to wait in line for 15 min to get. The Italian and Mexican restuarants we "okay" but nothing was good […] enough to recommend to other guests. The other issue is the high end choices (steak, lobster, some fish, etc.) at dining establishments came with a cost ($15-$25 per meal). Also, room service comes with a delivery charge. The beach is nice, but you are bothered by a vendor/peddler every 5 min, be prepared. The bars are decent and they can make most cocktails without any issue - again premium drinks will cost you. My recommendation is to tip when getting drinks, at a minimum every other. I noticed as others didn't tip, the service they recieved was less and less. This hotel doesn't have a nightlife. Their performances started at 7, lasted an hour and then everyone seemed to leave the resort or head up to their rooms. Last thing, beach & pool loungers - there is not nearly enough for the amount of people wanting them. Most pool side loungers had something(towel, book, lotion) reserving them by 6:30 am and the beach loungers were gone by 10am. Read moreGenuine Expedia guest review
When we arrived at Oasis Sens, we were told we did not have a room because the hotel had overbooked.Genuine Expedia guest review
"Good affordable hotel"
The stay was good, staff was friendly, food was great! The thing you have to keep in mind is that the pool bar has the best bartenders (Carlos and maur)o; all of your drinks will taste good and will be blended and mixed all the way through. There are 2 restaurants you need to make reservations for the moment you get there (the black hole and al sur). […] There is no air conditioning at all. Read moreGenuine Expedia guest review
"Great beach, fantastic ocean breeze, nice place"
E-mailed ahead due to special circumstances. Was worth it. Management assist on check-in, wrist band and room upgrade. Staff was fine, but pick your time to for service. I tipped the maid as much as anyone and had great, though 4pm service. Great relaxing 11 days of beach sitting, people watching and restoration. Ask questions. They don't offer unless […] you ask. Get reservations early. See Tulum- Chitchen Itza too far. Skip X-caret. Enjoyed the model photo shoots. Didn't enjoy the Russian tourists. Read moreGenuine Expedia guest review
"Terrible we showed up and didn't even have a room."
After traveling all day and finally getting to the hotel and tell you their overbooked. The vacation was planned for 3 months and they really didn't even care either.Genuine Expedia guest review
"Horrible first night"
We booked in Nov & traveled in Feb. Our reservation was for 5 nights. When we arrived to the resort on day 1, we were told there was a "small problem," & that the hotel was "overbooked." At this time, it was requested that we stay at another hotel for our first night. We had traveled for 9 hrs, waited in customs for an hour, we were tired & hungry, […] & when we thought we had arrived at our destination, we were pushed away to a sub-par hotel 40 min away. Not only was this hotel 40 min away, but we had to wait another hr for transportation. Once we finally arrived at this hotel, we were told that we had to wait another hour for dinner & that they did not provide snacks. The room itself was visually appealing, but the shower did not drain or function properly, there were stains on the sheets, & the dinner buffet was bland with very limited selection. Mind you, this was our first impression of Oasis' hospitality. The next morning we were transported back to the original resort, but could not check in until 3pm. The resort itself was nice, but it was very difficult to make reservations at any of the restaurants , which you needed for 4 out of the 6. We were also persuaded into sitting through a sales presentation for a time-share, which ended up being a 90 min high pressured sales meeting that requested a $5000 deposit for a $24000 loan. Being an "all-inclusive" deal, money was requested of us far too often. The gift shop was overpriced, sunblock was $31 per bottle. Read moreGenuine Expedia guest review
"Loved the whole experience."
Fabulous food, beaches, entertainment, lots of variety, overall great holiday, we will be back!Genuine Expedia guest review
"probably would of been nice to stay there"
i read as many reviews as possible and decided the Sens was best for my boyfriends birthday/our first trip together/first time to cancun experience. however, our trip was a mess from the beginning. our scheduled 9am flight, that i paid extra for non-stop to maximize our time for our short trip, was over booked. we got bumped to a 2pm with a layover […] in houston. we arrived at 10pm and went to our hotel to find out it too was over booked. however, we did get to keep our all inclusive benefits for both hotels. the Bel Air where we slept was nice but not the 5 star we paid for. we had one breakfast buffet and one dinner there. not recommended. the staff there was VERY nice. we used as much of the Sens as possible. the food was great, esp the italian and mex restaurants. the over booking happened to the majority of people we met and heard many other horror stories about that situation. luckily we are obviously extremely easy going people and we made the best of it and had a good time. i know others would not be so accepting. Read moreGenuine Expedia guest review
"Oasis Sens February 6-12th"
Facility very nice, staff goes above and beyond to please guests. Carlos the bartender was the best, we will never forget him! Guadeloupe at the Mexican restaurant was awesome! Housekeeping does a good job, however if you leave a tip in the room they will forget things like toilet tissue so you have to come find them and tip again. We loved Oasis Sens […] but will never return because being husband and wife we did not fit the "concept" and they tried to bump us upon arrival along with other married couples. We stood our ground and got the requested room booked in August of 2013. We will not return and run the risk of having Oasis Sens ruin any annual future vacations. Sorry you have lost a good tipping couple from Nebraska, so long Oasis Sens, may your concept keep your rooms full all year! Read moreGenuine Expedia guest review
We first arrived to find out they overbooked and we didn't have a room. Along with another party we were vacationing with. We had to sleep on a roll away in my sisters room the first night which was better than the other party that was turned away and not even accommodated. The sunset bar staff was rude and didn't even have a waiter. We waited over […] 15minutes at the bar for a drink. The pool bar was great with good service as well as moonlight tone of the restaurant. the spa was wonderful so I want to give them credit but the rooms in the hotel were old and were very misrepresented in the photos. we spent the day at another resort with our friends and it was absolutely wonderful. We were treated like guests. The oasis sens needs to do some major renovating and customer service training, Read moreGenuine Expedia guest review
The hotel was overbooked and so we were sent to a hotel that was "of the same category" but obviously not nearly as good as what we paid for -- the Bel Air. We had fewer restaurants, slower service, a smaller pool, a smaller room, no tips included, and had to sign paperwork each time we consumed something. If we had actually been able to stay at the […] Oasis Sens, I have no doubt I would have loved it. It looked wonderful. Read moreGenuine Expedia guest review
"No AC. Smells moldy. Nice pool and beach."
Pleased upon arrival. Managed to skip the "sales pitch" that was a plus. Room was ready on time. Food seemed good and beer tasted great!! My goal was sun and relaxation. So I was very pleased with the pool experience, sushi for lunch, Victor at the beach bar kept the drinks coming. But as the days went on I wished for a better beer, wine selection. […] The Italian restaurant was surprisingly great! Had a nice experience but our friends told us otherwise of their experience. The most disappointing part of our stay was the room quality. It was warm, smelled of mold & the overall maintenance was poor. I'm the kind of person to have a great time anywhere, and I had a great time. What I learned from this experience is go 5 star next time. Read moreGenuine Expedia guest review
"Hotel was near the beach. . . .. + + + +"
did not like the restaurant options and waiting time for a meal !Genuine Expedia guest review
"Not what we were hoping for."
We were there on our honeymoon and it just wasn't what we were hoping for. Our a.c. and our toilet didn't work right all week, even though we reported it a few times. Without the a.c. our clothes felt damp all week. The only way we slept well was because our window opened and we got fresh air each night. Food was just okay. People were amazing though...so […] friendly and accommodating. The grounds, pools, beach were beautiful. Read moreGenuine Expedia guest review
"You get what you pay for."
Poor to non-existent A/C. Lousy buffet food. Ok food in restaurants. Need more lounge chairs at pool and on beach. Pillows smell of sweat. Yuk! Bartenders were fun. Mauro, Francisco, Pedro and Candolario. Very free with the cheap tequila! Room was huge and very nice. Ocean front with plunge pool. Better lighting needed in wash area.Genuine Expedia guest review
"COULD BE A LOT BETTER"
The air conditioner condensation water dripped all night near the bathroom door. They were overbooked the first night and we were sent to Oasis Smart where the food was cold. They upgraded us the next night to room 770 with the A/C problem and we didn't report it for fear of losing the great view. The buffet food was good but it was too crowded and […] no scrambled eggs in AM. Read moreGenuine Expedia guest review
"beautiful hotel right on the beach"
unfortunately the all inclusive (required tipping to obtain decent service). If you didn't tip the staff you were ignored. All beach chairs and pool chairs were always reserved and people didn't show up for hours on end. I thought that the staff should have taken the initiative where the reserved seating was concerned.Genuine Expedia guest review
Great resort for the money!!!!! Didn't expect it to be that good!!! Totally recommend to everybody!Genuine Expedia guest review
"Beach was fabulous, Couple of the shows were great"
We warmed up to the place by the time we were leaving the place. At first a little disappointed but then we enjoyed our stay thoroughly and would definitely be willing to go back. The food could definitely be better and the aircon in the room could have been cooler.Genuine Expedia guest review
"Middle of the road hotel with nice beach"
The hotel was what we expected. You get what you pay for. The beach and entertainment are top notch. Front desk is very inefficient! Food is good, not great.Genuine Expedia guest review
"Beautiful, low price and well worth the deal"
After reading some of the negative reviews, I was a little frightened. The resort lived up to almost all expectations. First the good...The staff was amazing. From the bell hop and concierge, to the bartenders and waitstaff. Almost all were incredibly friendly and went all out to please us. The pool was beautiful and the multiple levels provided plenty […] of space and views of the ocean. Drinks were plentiful and not weak. The restaurants were very good and the buffet was as good as a buffet should be. The hours of the restaurants were right on target. I wish there were more options for lunch but we never went hungry. The night time shows were good with moments of great. They weren't top dollar shows but were unique and entertaining. Next the bad...We arrived early with the hope of getting into our room prior to the 1500 check in. Our room was not done until 1630 and upon arrival into it, we noted a distinct paint smell. It seems they constantly paint to keep up with the extreme humidity. This humidity in the rooms is caused by inadequate air conditioning. The room was never hot but not exactly cool. We did find one staff member that was very rude to us. The restaurants that require reservations fill up early so we missed out on several due to not reserving early enough. The entire complex did look slightl worn and outdated but it was nothing concerning or unpleasant to view, just not fancy. Read moreGenuine Expedia guest review
"nice pool area and awesome beach"
poor staff helpfulness couldn't get internet, poor food, awesome lobby shows great pool and beach try to sell you timeshare shower wasn't very goodGenuine Expedia guest review
"Ok hotel on the beach"
The hotel was ok for the money I guess we where in the club and got no extra benefits really. We could not get reservations at the restaurants at all we had to get a cab and eat elsewhere. The room was ok our deck was beautiful with the pool just not enough privacy on our balcony . There where hardly no shows or night entertainment at allGenuine Expedia guest review
"Great Hotel on the Beach"
My fiance stayed here for our first trip to Cancun, and it was great! The food was great, the waitstaff at all the restaurants was fabulous, and it was right on the beach! We couldn't of asked for a better place! The only bad part was the front desk staff. They weren't very helpful. We wanted to upgrade our room, so they put us on a waiting list but […] never updated us on it. Also, all the rooms are non-smoking, but if the room next to you has a balcony, they can smoke up a storm and it will come into your room. We complained about this and they did nothing. We wound up taping the door jambs. The restaurants were great, especially Merdeme Mucho. Jesus, one of the waiters there, was so friendly and gave amazing service. We went back 4 times because of that! Overall a great stay, clean hotel, great location! Read moreGenuine Expedia guest review
"Nice hotel, staff not very friendly"
Oasis Sens was a very nice hotel. My only complaints are that the staff, whether it is on the beach or at the restaurants constantly wait and ask for tips NON stop. As an all-inclusive resort, this should be extremely unacceptable. Most people will of course tip but when you have someone constantly asking for it, it makes you not want to give it. They […] should teach their staff to be friendly and make conversation, which would please anyone enough to offer and give a tip, but certainly not ASK for it. The room service was great the first 2 days and the remaining 3 did not clean our room until 6pm at night. Unacceptable. Read moreGenuine Expedia guest review
We were in oasis sens 6 Days...it was wonderful!!!!! Don't pay attantion at any bad reviews!!!!! Hotel is wonderful!!!! Service is wonderful!!!!! Everything was perfect!!!!! It was not so much fun in the resort however we did not check all of the places!!!! We were trying to check the restorants and bar outside the resort. There is cobo( buffet) downstairs. […] U will find any foot u like there. The pino colado is yaaaaaami everywhere!!!!!! The only one thing u have to pay attention is weather....check it before u go. We got lucky!!!!! The weather was really good. But our friends who went there before were sitting inthe room because ot was raining and cold!!! They could not even swim..... and where we were leaving it was getting cold again....so please check it out. Have a great vacation!!!!! Read moreGenuine Expedia guest review
Overall, a good choice for resort. Food and drinks were good. Also, several restaurants that you can go to without reservation. Otherwise, dinner reservations can be tough to get. Lots of steps throughout resort-tough if someone has limitations. Beach and pools were niceGenuine Expedia guest review
My husband and I went to Cancun for our 20th anniversary. We chose Oasis Sens for our stay there. The hotel is beautiful, the staff is super friendly and the service is amazing!Genuine Expedia guest review
This was meant to be a 4 day quick hop down to Cancun for a hassle free experience. We paid for the highest level room ("Club Level") but when we arrived were put in a room that faced the busy road and lagoon. But sir, it has a plunge pool! Yeah, but we can't see the Caribbean. Expedia's description says "Caribbean Sea & lagoon view". And, not or! The […] next day after much begging we got into a nice room that did include said Caribbean sea view. Expedia says "Upgraded minibar". Nope. Exactly same as in every other room: 2 beers, 2 Cokes, 2 Fantas, 2 waters. Woohoo. Fruit basket or cheese platter on arrival. Nope. There were two restaurants that required reservations, we were able to beg our way into one of them one night out of four. Each was small, by 8 am they are full up. Read moreGenuine Expedia guest review
I recently stayed at the Oasis Sens with a group of friends for a girls trip and we all had a great time! The hotel grounds are very beautiful and well maintained. We were actually surprised at how good the food at this resort was because AI's can be pretty bland, but the food at Oasis Sens was very good. Be sure to get your reservations in early as […] some of the restaurants book up fast. The front desk at this hotel was probably my biggest problem. The staff is nice but they're system for check-in is very antiquated and it's practically impossible to reach anyone at the front desk when you're calling from your room. The rooms could use some updating as well. Overall my friends and I had a good time and we would visit this hotel again. Read moreGenuine Hotels.com guest review
"Great view of beach"
The shows where really good, food was good and staff was friendlyGenuine Expedia guest review
"Amazing hotel with beautiful view"
The staff was very friendly, always very helpful with everything! The hotel was always clean, the pool area always had towels available. Loved this hotel and I would definitely book with them again!Genuine Expedia guest review
"Can't wait to go back!!"
We were very skeptical about staying at this hotel because of several bad reviews. I can't say enough good things about this hotel. The pool and beach areas were amazing. While as many of the reviews have said the restaurants are not open long periods of time but there is always great food available. There were a few issues ( 3 separate things) none […] that were the fault of the hotel. All issues were resolved almost immediately. The staff were pleasant and more than happy to go out of their way to ensure our stay was perfect. Especially Jeff at the VIP concierge desk. Read moreGenuine Expedia guest review
"Good deal and pleasant experience overall"
We stayed at Oasis SENS for a long weekend in January and had a great time. Admittedly we were a bit concerned with earlier reviews but were happily surprised with the quality of the resort. The room was clean, staff was friendly, food and drinks were of decent quality and the view and ocean were fantastic. When assessing the cost of our stay and the […] quality of our experience we found it to be a great deal. Read moreGenuine Expedia guest review
This place has a lot of potential but unfortunately the staff is extremely bad. I don't know how many times we asked questions and every time they looked at us very disappointed to help us. We will.not go back to this resort because of this reason.Genuine Expedia guest review
The front desk and cleaning staff weren't accommodating. They never brought us items we requested including toilet paper and towels. The rooms smelled funny like broken hvac equipment. The rooms have terrible lighting if you can even call it that. On the other hand, the swim up bar employees were fantastic as well as the kinky nightclub and water aerobics […] staff. The pools were clean and seating around pool was nice. The lobby smelled like a dirty fish tank. You pay for what you get. So if you don't mind so so conditions stay here. The Italian and Mediterranean restaurants were the best. Read moreGenuine Expedia guest review
"I do not recommend you to stay there"
This hotel has terrible service. My husband and I arrived around 7pm and to do the check in it took more than an hour. The guy in the frontdesk told us to give him 10 mins to make sure the room was ready. He advised us to go make reservations for the restaurant. The guy at the reservation had no idea what he was doing he also kept getting interrupted […] by the phone so we were getting frustruated. When we finally get to the room the room was DIRTY it smelled really bad, the pillows were the dirty, AC wasn't working, their was a leaking in the bathroom. We called room service and they just sprayed something for the odor. We also told them we were there for our honeymood the front desk supervisor gave us the run around she asked for a certificate of marriage my mother was able to send us a copy via e-mail we then showed it to her the front desk supervisor she advised us to see a different person so we can get VIP access and some other stuff we can get in the room. We NEVER got anything in the room nor did we get the VIP access we didnt even bother on asking her anymore because she was just so rude plus I didnt want to deal with any of them anymore I was tired of their attitudes. I just wanted to leave that resort. They were also short staffed everywhere you it was just disturbing i will never stay at this resort i also wrote a formal complaint to management i wonder if they even care to hear our feedback. My husband and I are very laid back I hardly complaint Read moreGenuine Expedia guest review
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