"Finest Vacation of My Life"
This was by far the finest vacation experience of my life. The staff were ALL friendly. The room was comfortable and well-apportioned. The adults only aspect was otherworldly. The food was 5-star. I would recommend this establishment to anyone and everyone.Genuine Expedia guest review
"Nice hotel with great beach access"
We enjoyed our experience at Oasis Sens. The place was not crowded and food was incredible with lots of choices. The only issue we had was with customer service at the front desk. The we're extremely rude and slow for check in and check out. We also had to use the concierge in the VIP lounge because the one at the front desk either wasn't around or […] incapable of helping. Read moreGenuine Expedia guest review
"Not at all all-inclusive."
This hotel was a total let down. While most of the staff was friendly and wanting to help, they were largely ineffective and bound by ridiculous rules. We could not get the same story from any two employees or even the manager on what was and wasn't included in our 'all - inclusive' rate. We paid for a Club room upgrade, but then were told that Club […] benefits were extra. Our 'upgraded fully stocked mini' bar consisted or 2 waters, 2 light beers, and two soft drinks. If we wanted more during the day that would be extra. Our rate included room service, but there was a charge if you used it (apparently you have to upgrade for the privilege of paying for room service). On the morning of our anniversary, while trying to relax in our 'private' dip pool, a gardener proceeded to water the plants around our deck, splashing us with water. When I asked him to come back later he refused and said it would be only about 20 minutes more. So much for a romantic setting. My wife is allergic to onions, but the restaurants needed 24 hrs notice to prepare anything without onions (apparently pasta, butter and cheese in very tricky, let alone tomato sauce). They also have a ridiculous rule about not allowing guests to take food back to their room or even from one snack shack to another. So if you want chicken and your spouse wants a burger, prepare to eat alone. This place has potential, but needs new management, fewer rules and better customer focus. Read moreGenuine Expedia guest review
"Beautiful beach, great food, clean,"
Amazing experience, Since the moment I walk in, everything looks beautiful, easy check in my room was ready, as soon I arrived. the staff great, if you spanish speaker better, beach beautiful rough waves sometimes, but nice.Genuine Expedia guest review
"Was not impressed"
Experience was horrible. People was rude.The rooms had a bad smell when you turn the water on. Food wasn't all that great.Genuine Expedia guest review
Everything was alright until it needed toiletries. I needed contact solution and aloe 16 dollars for aloe had to be perfect bill no tiny rips or tears do not accept credit or bill to room. If you paid U$D no change given. Alright place very quiet for couples. Strange stares of you are by yourself. No bar eating area so you had to sit at tables by y […] ourself. Read moreGenuine Expedia guest review
"Nice hotel with great beach"
Check in took 2 minutes. My room was in excellent condition cool and clean and well maintained . The mini bar was fully stocked in stayed that way throughout my 5 day visit. Cleaning service was great but very late on 2 occasionsGenuine Expedia guest review
"Incredible pool and beach"
My husband and I just returned from our honeymoon at Oasis Sens. Very romantic atmosphere with great entertainment each night, from fire dancers and drums by the pool to acrobatics in the lobby, we were constantly coming across entertainment throughout the day. The rooms were decent although musty from the constant humid atmosphere. The food can be […] interesting, partially from just being in another country, but it is easy to find something that you will like with all of the choices. Manuel at the Italian restaurant and Ernesto at the Mexican restaurant were excellent servers! If you tip the staff well, they will certainly remember you the next time you go to that restaurant and take extra good care of you! Read moreGenuine Expedia guest review
"2nd visit to the Sens for our Wedding"
We stayed at the Sens for 11 days with a group of 19 for our wedding. We love that the hotel is adults only and all inclusive. The pool and beach areas are beautiful we could not ask for better service for our wedding through the wedding planner Israel. There are many food options and we never got tired of eating there after 11 days. The staff is always […] friendly minus the occasional cranky bar tender. We were disappointed that the buffet closes at 10:30 am; some days we missed it amongst many others and there are no other food options until the restaurants open for lunch. I am not sure that many large groups visit this hotel but we felt that it was very difficult to get dinner reservations for everyone at the same time. The staff is always trying to be very accommodating but they were always looking over their shoulders as it seemed the management has a close watch on all of their protocol. In the end we would still return as we enjoy the outdoor areas, dining options and relaxed environment. I think it took some adjusting from our last visit in December 2012 as it had less restrictions. Read moreGenuine Expedia guest review
Overall resort had beautiful view, very friendly staff, was not over crowed, and loved that there was entertainment just about every night. Pool had a very nice view of the ocean, had activities everyday, Downfall 2 of the restaurants were an up-charge, not much food choice and needed reservations for some restaurants, room was unpleasantly HOT, and […] we upgraded to the VIP and view was beautiful except the A/C was not working very well and was extremely hard to sleep. We usually slept with balcony glass door open which allowed for some breeze and had beautiful ocean sounds and relaxing. We also had to ask for a fan for comfort. Read moreGenuine Expedia guest review
"Don't stay here."
The hotel is very old. The air conditioners did not work. The fridge did not work. We asked for a fan and they told us they did not have one, later we saw them delivering one to someone else. I'm a diabetic and my supplies need to remain cold, fridge was warm and there are no ice machines. Anything you complain about they have an answer for but no solution. […] We tried most of the restaurants and were disappointed. They advertise buffet dinner but they do not have one. The restaurants serve a better lunch than dinner. Over all extremely disappointed. Read moreGenuine Expedia guest review
"Comfortable, good time!"
Despite the weather I had a good time. Kinky lounge was great! "Petra Rocks" The rooms were comfortable and the staff was very nice. You must go to the Mexican and Italian restaurant yummm!Genuine Expedia guest review
"nice hotel close to the beach but needs"
Needs a course in customer service. The pool was nice the food Ok. Not much to say after that.Genuine Expedia guest review
there were not enough places to eat for dinner,, breakfast wa great , but that place was not open for dinnerGenuine Expedia guest review
"Great hotel with no kids."
We were treated wonderfully by the staff, who went out of their way to find us reservations at the Black Hole dining experience, which involved eating strange small plates in the dark, while entertainers kept things light. We weren't there long enough to comment on shows or overall atmosphere, but we'd stay there again.Genuine Expedia guest review
"Worse vacation ever!"
To begin with, the airline lost my husband's luggage and didn't have any record of where it was at the airport. We were very pleasantly surprised however that the airport forwarded the bag onto our hotel once it was found about 2 hours later. I wish I could say that this good fortunate continued but it was all downhill from there. Upon our arrival at […] Oasis Sens we discovered an issue with our reservation almost immediately and had difficulty finding someone who could help us. We were promised an Ocean front room and all that anyone could tell us was - we should not have been promised that and they weren't responsible for what Expedia may have told us because there were no ocean front rooms available. Five days vacation....switch rooms three times. First day... the air condition wasn't working correctly, or at all for that matter - the aggravating part of that is they knew it but gave us the room anyway. All they said was that the room may get a bit warm because it gets direct sunlight all day. We knew this fact because I speak both languages, Spanish and English and when the maintenance guys came to check the A/C they were talking to each other - I heard this in Spanish... "Why would they put someone in this room, when they know that the A/C isn't work correctly ". After sleeping in that room the first night, or trying to sleep in that room I should say, we informed them of this immediately the next morning (around 9am). ...... Continue Read moreGenuine Expedia guest review
Staff was very friendly. Food experience was unique and good. Nice property. Late night entertainment was fun.Genuine Expedia guest review
"Nice hotel and staff"
This resort is nice but boring. If you are looking to relax this is the resort for you but if you are looking to party then Temptations is it.Genuine Expedia guest review
"Looks can be deceiving..."
The hotel looks beautiful but alot of quirks! The sheets in the bedroom were dirty. There was no hot water in the rooms to shower. The rooms were not cleaned until 5pm. The room service sucked! Asked for wash cloths and hand towels but didnt receive. Poor plumbing. The hallways smelled of poop. Staff not genuine. I would never go back to Sens.Genuine Expedia guest review
"Nice hotel and clean"
Good except the locks on both rooms I stayed on didn't work and ac made a lot of noise.Genuine Expedia guest review
"It's was not good"
Our stay at the hotel was not good... I would not come here I would like to have credit .. I need all my money back from expedia ... They didn't give me good service at the front counter they kept me waiting I lost my bags.. Omg it was patheticGenuine Expedia guest review
"Great location with speechless beach view."
The hotel was great, the food was good, the staff were friendly, everything was good!!Genuine Expedia guest review
"Just an OK hotel"
We stayed at this resort for five nights. It was "okay," but I probably wouldn't come back. It sits on the beach, which is nice. I felt like the hotel nickel-and-dime you for literally everything (room service, wifi, premium liquor brands, certain food items, certain bars, certain restaurants, mini bar, car rental, exchange rate, etc.). it didn't feel […] like an all-inclusive resort, which was the entire reason why we chose that hotel. We couldn't even go to 3 of the 6 restaurants because I was allergic to seafood. They don't accommodate anyone who has any food allergies or is"picky" about their food preferences. They literally don't even allow you to go to the restaurant and choose which food items you can eat. The restaurants are also closed for extended periods of time, which leaves you to 1 maybe 2 (if you're lucky) options. What all-inclusive resort closes their buffet from 10:30am-6:30pm every day? It's also at the end of the hotel zone, so expect the cab drivers to charge you at least $20 to go anywhere. The best bet is to take the bus that's a 1-2 minute walk from the hotel. One more thing, bring enough spending money for the entire stay. Their ATM was out of service during 95% of our stay and the cabs/buses only take cash. Read moreGenuine Expedia guest review
"really great staff, very accommodating"
Very surprised by the food....restaurants need pre-reservation even though they are all inclusive, but the dining experience is at a higher end than I would've expected for an all-inclusive resort. The rooms were comfortable and the staff were more than welcoming and generous.Genuine Expedia guest review
Great resort, great staff; well worth the expense. Looking forward to a return visit.Genuine Expedia guest review
Good food, great staff. Not too many young people, definitely a calm and mature crowd. Very relaxing experienceGenuine Expedia guest review
"Beautiful hotel, great beach, and awesome view"
Had a great time, it was mine and my boyfriends first time to visit Cancun and we will def be back!! Great staff, activities, fun, relaxing, beautiful surroundings and great breakfast daily at Coba!!Genuine Expedia guest review
"Nice clean hotel. Food was good."
Goig into this hotel I did not know what to expect, however it was very nice and like I said for the price you could not beat it.Genuine Expedia guest review
"stay at Oasis Sens"
Ready a lot of reviews not good but we had a great stay at Oasis Sens only thing that could be better food open later and bars other then that had a great time we were there for 7 daysGenuine Expedia guest review
"The hotel grows on you."
The hotel was a little older than we expected. After looking at the pictures online and then seeing the hotel first hand, it wasn't quite what we expected. After the first day, the staff made us feel better and then we really started to enjoy the facility. The pools were pretty nice, and the beach was great. The restaurants were all very good. Overall, […] we ended up really liking our stay. Read moreGenuine Expedia guest review
It was good. You could tell it was in the middle. Didn't have much excitement going on other than just partying. We don't party so it got boring.Genuine Expedia guest review
"Good Adults only hotel"
Had a great door man named Francisco as it was my first time at an all inclusive and he answered additional questions I had after checking in. Drinks were OK in the lobby and I wish they had more beer selection. Only XX at the bar and Sol in the minifridge. Room was nice and clean. Probably remodeled a few years ago. Went to the pool and it was the […] only thing that needs some redoing. The little square tiles seem to pop out a lot and you can notice all the repairs. The swim up bar guy was great as he would learn your preferences and he would have the drinks ready for you when he would see you going his way. The beach was great and the bar is nice and close with quick service. Read moreGenuine Expedia guest review
"Great Couple Get a way"
Great hotel beautiful views, but the air conditioner could have worked a little better. When we spoke to the night manager he changed our room right away. The front desk staff's English could have been a little, made it hard to understand some things (I know we where in Mexico) but at other resorts in Cancun its not been an issue. Other than that very […] nice staff, clean rooms, Eli our waiter was GREAT!!! We would stay here again. Bought the Spanish translator app for our Iphone and wish we had it sooner on the trip. Read moreGenuine Expedia guest review
Good hotel but i was expecting better standing for the room because of the priceGenuine Expedia guest review
"Beautiful resort on the beach"
Our stay in Oasis Sens was just perfect. We stayed for 4 days in an ocean view room. The service from the bellboy to the bartenders and servers was very attendive . The bartender at the wet bar Mauro was great ! The food and drinks were very good for all inclusive resort. I would recommend this hotel.Genuine Expedia guest review
"Thumbs up & thumbs down"
1.We planned this trip with my friends and were eager to enjoy a great time and a great experience, what a surprise when we were "greeted" by Carlos on Friday morning, he could not be more frustrated and unplesant with our presence, no smile whatsover or any efforts to make us feel welcome. 2. My friend booked a room for 3 ppl and she got a room with […] one bed, when calling the front desk to request an extra bed (Friday night) Richard told her that he could not do anything as they were out of rollaway beds and that she was paying for a room and not for person so we then thought perhaps next time to book one room for the 10 of us as this is more than ok with Richard whom instead of giving a solution to the guest was arguing and offering a double bedded room for extra money hence the reason why we discovered how incompetent he was as there were rooms that he could use since the very beginning to honored our reservation. 3. The smell of the bed was extremely strong I think it was the sheets These ppl changed our moods completely: Christian and Elizabeth at front desk, Guadalupe at muerdeme mucho, Jose at breakfast restaurant and Italian restaurant too, Francisco at the spot by the pool, Candelario, Mauricio, Magda, Edmundo, Juan Carlos and chef at besame mucho on Friday and Saturday afternoon who made the best nopal salad ever for us, bar manager (cannot remember his name) and many others ladies and gentleman that were so genuine and wonderful even b4 getting a tip Read moreGenuine Expedia guest review
"I'll never stay at an oasis hotel again"
Waited in line for 45 min to find out we had to move to a different hotel waited a long time to leave finally get to the other hotel again wait in line for 45 minutes to wait another 30 min to get a room no mini fridge no drinks no hot water no view right next to kiddie land. They moved us Sunday to a different room a lot nicer. Still no fridge water […] pop or beer like they said. Pool was ok location was okay food was okay. I felt like they didn't deliver what they said they would. Place wasn't very clean over all Read moreGenuine Expedia guest review
"Clean and trendy but tend to overbook !!!"
The hotel is really nice clean and trendy.. Pools are great with a beautiful view of the ocean. Hotel staff (concierge, restaurants, cleaning, bartenders, all the staff) so nice except for the check in staff and the man by the check out.. They were very dry (not welcoming). A major inconvenience was the hotel being overbooked (which I read in the reviews). […] We were transfer to Oasis Palm(family hotel on the other side of cancun) for 1 night. We stressed the reason we booked at Oasis Sens was because it's adult only and the fact that it's on the hotel zone strip. They comped us a free stay for the future for our inconvenience. Food was good. Read moreGenuine Expedia guest review
"Nice hotel nice pools nice beach"
Comming back in a month,the best vacation ever,nice people and ..,.......Genuine Expedia guest review
"It was okay"
Service wasn't very friendly and the beach and outside areas were not well-kept. There were cigarette butts and empty drink cups all over the sand and pool areas. The food was fairly good, it didn't make you sick but it wasn't gourmet by any means. The best part was the unlimited drinks. Do not be fooled into any presentation where they offer incentives. […] They are not worth the time or the "free" benefits. It was nice going somewhere for adults only; there were no children running around crying and screaming. Read moreGenuine Expedia guest review
"Enjoyed our stay! Don't mind the haters."
My wife and I stayed 4/20-4/25. Only major complaint was the odd hours for the restaurants.... BRING A BIG INSULATED CUP WITH YOU!!! If you are not in a restaurant and order a mixed drink, you get a little plastic cup to get your beer/drink in (4oz maybe)...... Saw allot of people that had brought their own big cups. Buffet was great, Mexican place […] was good also! A/C was good enough to keep the room cool and comfortable, but not cold. The shows by the pool some evenings were AWESOME, Mayan Ceremony and Drums and Fire show are a must see! Pools were clean, beach was clean. New beach towels every day. Room (320) was pretty clean and quiet, blackout curtains WORK! Water was hot, tub was big. We had a small balcony, with two chairs looking right at the pool area. We NEVER heard the people at the pool, or anyone in the halls. Need to have frozen drinks/blenders at every bar.... We wanted frozen drinks at some of the bars, and they said they couldn't make them, WHY?? We haven't ever been to a 5 Star resort, so maybe our expectations are low, but it was a good place!! I mean it is what it is..... I didn't fly 5 hours to sit the room or by the pool!!! We went to enjoy the ocean. We only went to the room to sleep. Read moreGenuine Expedia guest review
"nice hotel but a bit annoying."
i really enjoyed the oasis. it catered to all of my needs. however, i find it very annoying when you are coming there to relax and you are immediately met with sales people who are trying to sale you vacation packages. it makes your stay uncomfortable to know that each time you leave your room you have to face the annoying sales people who are trying […] their best to make a commission. for this reason, i would suggest if you are looking for TOTAL relax without being bothered or sales pitched to then i would suggest you may need to look else where. you get enough of this when you leave the resort and go to downtown cancun! Read moreGenuine Expedia guest review
"Loved hotel food could be alot better."
Im 27 from NJ . Me and my wife stood from April 16-22nd. The hotel and staff is amazing except this person in charge at night who was like a drill Sargeant. The bars and clubs close at 1am so after that we went the outside patio where he followed us and told us to keepnit down or move to the pool area, which he then followed us there as if we were prisoners. […] Other than that the staff was very friendly and helpful, all the bartenders were great as well as the servers, Mauro at the Pool bar, as well as Carlos were great. MOISES at the Coba buffet was amazing going above and beyond for us. The only negative thing I would have to say is the good could be alot better. The only restauraunt we enjoyed was the mexican good and the omelettes at the buffet in the morning. AL Sur restaurant as well as thr box is a prefix tasting menu which leaves you starving so if you reserve it, reserve it earl so you have time to eat at the buffet or mexican restaurant after. Everything closes at 10:30 and theres no snacks other than room service after hours. As for the nightlife theres not much to do but one of the bars or kinky nightclub. Wish they at least had the bars open later. The daytime activities were great. Johnny and female worker younger tan skinned, forget her name were so good to us. The were my two favorite peoole ar the hotel. We played beach and pool voleyball everuday and they made sure they invited us and others and were very fun. The food is the only downfall . Read moreGenuine Expedia guest review
"Paid extra for a balcony room and did not get one"
Room card quit working, safe quit working, and the room flooded from a broken pipe in the bathroom. The drinks tasted like slushes . Mini bar includes 4 pops and 2 beers.Genuine Expedia guest review
"Service is key!"
The Front Desk was a little "challenging". I stood in line for over 10 minutes (next in line, I might add) and there were plenty of people there to help. Once I was finally greeted, I stood another 10 minutes watching my agent mull around like he was lost? They then escort me off to the VIP Lounge because they probably saw I was a little irritated. […] I finally got keys to a room after 4PM. I get to my room and they checked me into a room that was already occupied! Ugh!!!! I then go back to get another set of keys to a room that had absolutely no breeze on the patio. The view was fine facing West, but it was very hot and humid with no ocean breeze to speak of. The only way to get wifi was to sit on the patio. I couldn't get a signal sitting in my room. The rest of the stay was just fine. The hotel staff was friendly and accommodating, minus the entire check in experience. Read moreGenuine Expedia guest review
"Okay hotel, great entertainment"
The hotel was okay. Our room was nice and clean but the hotel itself was somewhat outdated and needed some work. The entertainment and activities were by far the best parts. The food and drinks were okay but definitely not anything special. It was very weird that at least twice (or more!) per day we would order an item on the already limited menus […] and were told by the wait staff that they were out of the item and we had to order something else. The beach was nice and clean and there were plenty of chairs. Read moreGenuine Expedia guest review
"Nice hotel, lots of steps."
Wonderful weather. Good food. Clean hotel. Not enough umbrellas around pool and beach.Genuine Expedia guest review
Entertainment way to early some of it was at 7:00-7:30 pm not much to do at night there food wasn't real good and not enough places to eat 2 of the resteraunts were ones that alot of people won't go to so that left only 3 places to go and if you need something you can make numerous calls to the desk and still not get it but over all we made it a good […] time if you like the pool and beach you will like it there..... Read moreGenuine Expedia guest review
The hotel decor is very stylish and modern. Rooms could use a little updating.Genuine Expedia guest review
"nice beach but bad service"
bartenders and waiters are treating people differently based on tipping or not. if you tip them, the drinks even get better, better liquor and quicker service. it takes too long to get a quick bite at casual dining places. we went to get some chicken wings, we had to wait for a long time to get seated, place our order and get served, took us around […] 50 minutes each time. unless you go to the big buffet, everything seems to take a long time, and you have to be seated just about everywhere. at one nicer dining place, the waiter tried to get us to buy really expensive wine by telling us that we can only get a glass of house wine. Read moreGenuine Expedia guest review
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