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  • Smugglers Cove Resort and Spa All Inclusive
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Smugglers Cove Resort and Spa All Inclusive - Cap Estate

14.098057, -60.949784
3.5 stars
Cap estate, Cap Estate, Saint Lucia ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $538 $250
available on 06/20/13
Price Match Guarantee
3.8 77 5

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    Smugglers Cove Resort and Spa All Inclusive
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    1 room,  2 adults 
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    Landmarks near Smugglers Cove Resort and Spa All Inclusive

    • Smugglers Cove Hotels - Gros Islet 260 yards
    • Pigeon Island National Park Hotels - Gros Islet 1500 yards
    • Pigeon Island Hotels - St. Lucia (all) 1700 yards
    • Rodney Bay Aquatic Centre Hotels - Gros Islet 1.0 mile
    • Reduit Beach Hotels - Gros Islet 1.6 miles
    • All landmarks in Cap Estate

    Nearest hotels to Smugglers Cove Resort and Spa All Inclusive

    • The Landings St. Lucia
      4.5 stars
      1100 yards from Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    • Sandals Grande St. Lucian Spa & Beach Resort - All Inclusive
      1300 yards from Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    • Gateway Villas
      2.0 stars
      1.1 miles from Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    • Oceanview Hotel
      2.5 stars
      1.2 miles from Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    • Cotton Bay Village
      4.5 stars
      1.4 miles from Smugglers Cove Resort and Spa All Inclusive - Cap Estate

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      I traveled as a single (mostly couples and a few families) (there were only 4 singles the week I was there) and the staff was so accommodating and took extra care that I had a great vacation. And I did.

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    Overview of Smugglers Cove Resort and Spa All Inclusive - Cap Estate

    Location.


    This oceanfront All-Inclusive resort is located in Castries on St. Lucia, 2 kilometers from the restaurants and nightlife of Rodney Bay.



    Hotel Features.


    The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities.



    Smugglers Cove Resort & Spa sits on 24 hectares of tropical gardens facing a calm Caribbean cove protected by an offshore reef; 24-hour shuttle service transports guests around the large property. Recreational amenities include 6 freshwater pools, including one for adults only with a 10-person spa tub. A children's pool features a 100-foot waterslide. The fitness center offers a variety of aerobics classes. The children's club and nursery provide supervised care and activities such as beach sports, arts and crafts, and indoor rock climbing. A separate room caters to teens, featuring video-games. The Namaste Spa offers massage, face and body treatments, waxing, and nail and hair care (surcharges for all). Guests under 16 are prohibited from the spa.



    There are 4 restaurants and 5 bars/lounges on-site. An open-air theater offers live entertainment each evening. The property also boasts 21,528 square feet in meeting and event facilities. A 24-hour business center provides computers with high-speed Internet access. A sundries shop and a clothing boutique are on-site. Wedding services are available.



    Guestrooms.



    Smugglers Cove Resort & Spa comprises 357 smoke-free guestrooms arranged in 5 bungalow-style villages. All rooms have patios which provide garden or sea views. Connecting/adjoining rooms may be available by request. Amenities include in-room safes, and flat-panel televisions with HBO & ESPN. Air conditioning and ceiling fans are included.
    Image of Smugglers Cove Resort and Spa All Inclusive, Cap Estate
    3.8 out of 5 Good (77 reviews)
    (Neighborhood average 3.4)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    We made reservations for Smugglers on a tip from a friend and reading reviews and we were not disappointed! The grounds and gardens were lush as you... would expect on a tropical island.It was a great place to relax by the water or enjoy many water sports. Be sure to put your towels on lounge chairs before 7AM for a decent spot. Smugglers Cove employs many to keep the grounds immaculate and our room was always clean with supplies replenished. If you are a stickler about repairs you might have an issue.We reported a light that wasn't working near our only power strip. It was never fixed. Also, we were unable to enjoy the patio as the latch was broken on the sliding glass door. This wasn't a deal breaker for us.We spent little time in our room. Don't forget to go to the wedding gazebo to watch the most beautiful sunsets! Reviewed by a Hotels.com guest on Mar 11, 2013

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $250
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Superior Deluxe Room Garden View

    Super Saver

    Standard Room

    Deluxe Room Garden View

    One Bedroom Suite Garden View

    Superior Deluxe Room Beachfront

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

      • Minimum Spring Break check-in age is 18 years old.
      • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    • Pets not allowed
    • Minimum check-in age is: 18
    • Early departure fee charged
    • Check-out time is: noon
    • Check-in time starts at: 4 PM
    • Caters to couples
    • Caters to families
    • American Express
    • MasterCard
    • Visa

    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • A resort fee is included in the total price displayed.
    • All guests staying in hotel guestrooms must be registered with the hotel.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Garden
    • Number of buildings/towers - 55
    • Patio
    • Poolside bar
    • Pool table
    • Restaurant
    • Shopping on site
    • Suitable for children
    • Swimming pool - children's
    • Swim-up bar
    • See more facilities
      • 24-hour business center
      • Bar/lounge
      • Beach/pool umbrellas
      • Beach sun loungers
      • Beach towels
      • Beach umbrellas
      • Billiards
      • Coffee shop or café
      • Creche (nursery)
      • Designated smoking areas
      • Free Wi-Fi
      • Gift shops or newsstand
      • Luggage storage
      • Meeting facilities size (feet) - 21528
      • Number of floors - 1
      • Number of outdoor pools - 7
      • One meeting/conference room
      • Outdoor tennis courts 7
      • Pool sun loungers
      • Tennis on site
      • Total number of rooms - 357
      • Tours/ticket assistance
      • Water park access (complimentary)
      • Waterslide
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Desk
    • Electronic/magnetic keys
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • Window opens
    • See more room details
      • Access via exterior corridors
      • Air conditioning
      • Ceiling fan
      • Climate control
      • Coffee/tea maker
      • Complimentary toiletries
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • Direct-dial phone
      • ESPN
      • Flat-panel TV
      • Hair dryer
      • HBO
      • Patio
      • Phone
      • Premium TV channels
      • Private bathroom
      • Satellite TV service
      • Shower/tub combination
      • Voice mail
      • Wake-up calls
    • Services
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Self parking
    • Spa services on site
    • Spa tub
    • Steam room
    • Supervised childcare/activities
    • Tour assistance
    • Wedding services
    • View more services
      • Arcade/game room
      • Babysitting or childcare
      • Beauty services
      • Children's club
      • Concierge services
      • Currency exchange
      • Free breakfast
      • Free parking
      • Full-service health spa
      • Hair salon
      • Health club
      • Laundry facilities
      • Massage - spa treatment room(s)
      • Medical assistance available
      • Multilingual staff
      • Nightclub
      • Porter/bellhop
    • Business & Event
    • 24-hour front desk
    • Banquet facilities
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Secretarial services
    • Technology support staff
    • Translation services
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Café Asia - Air-conditioned restaurant set on a hillside overlooking the resort and gardens. Thai and Japanese cuisine features produce grown in the organic garden. Dinner only. For guests 16 and over.
    The Cove - Tropical gardens surround this open air poolide restaurant with cupola-topped wood shingle roofs. Serves breakfast, lunch, and dinner buffets as well as afternoon tea. Children's menu available.
    Swim-Up Pool Bar - Located in the upper pool where guests can sip cocktails with a view of the ocean. Open from mid-morning until late afternoon.

    Tommy's Rum Bar - An after-hours rum bar featuring a grand piano and karaoke. Open from late evening until early morning.

    The Piton Lounge - Serves specialty drinks. Open from mid-morning until early morning.

    Waves Bar - An oceanfront bar with a South Beach feel. Features specialty cocktails and relaxing music. Open from mid-morning till sunset.

    Waterslide Pool Bar - Located near the 100-ft water slide pool. Serves cocktails from mid-morning til late afternoon.


    La Trattoria - Open-air seating under peaked wood-shingle roof and overlooking the courtyard pool and ocean. Northern Italian cuisine. Menu selections include fresh pasta dishes and thin-crust pizzas. Open for lunch and dinner.
    Waterside Creole Grille - À la carte oceanfront dining. The menu offers a wide selecton of seafood and Caribbean cuisine. Open for lunch and dinner.

    Things to do

    The Smugglers Cove Resort and Spa hosts a weekly manager's cocktail party and Caribbean-themed beach parties. Nightly shows range from singers to West Indian dance performances.

    Recreation

    Guests can enjoy the use of small sailboats, windsurfers, kayaks, pedal boats, and snorkeling gear, and try water skiing. Seven lighted tennis courts are available for guests. The Club also provides an air-conditioned squash court. Personal watercraft are available for rent on the beach (surcharge).

    A 5-minute ride on the complimentary golf cart shuttle takes golfers across the street to the St. Lucia Golf and Country Club (surcharge for golf and equipment). Three rounds of golf are included in a seven-night stay.

    The recreational activities listed below are available either on site or near this St. Lucia hotel; fees may apply.


    • Aerobics on site
    • Bicycle rentals nearby
    • Bird watching on site
    • Boating nearby
    • Dock nearby
    • Ecotours nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Golf - miniature nearby
    • Helicopter/airplane tours nearby
    • Hiking/biking trails on site
    • Horse riding/rental nearby
    • Kayaking on site
    • Motor boating nearby
    • Mountain biking nearby
    • Parasailing nearby
    • Personal motorized watercraft on site
    • Pilates classes on site
    • Playground on site
    • Racquetball/squash on site
    • Rowing or canoeing on site
    • Running track/path on site
    • Sailing on site
    • Scuba diving nearby
    • Snorkeling on site
    • Sports center nearby
    • Swimming on site
    • Table tennis on site
    • Tennis lessons on site
    • Tennis on site
    • Volleyball on site
    • Water skiing on site
    • Whale-watching nearby
    • Windsurfing on site
    • Yoga classes/instruction on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Late check-out fee: USD 100
    • Babysitting/childcare fee: USD 15 per hour, per child (up to 10 years old)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum Spring Break check-in age is 18 years old.
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    All hotels in Cap Estate, Saint Lucia
      of
    14.098057, -60.949784
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    Area map

    A short guide to Castries

    The capital of St. Lucia, an island-nation in the Caribbean, Castries hosts the annual Saint Lucia Jazz Festival. The event brings together national and international jazz, R&B, and calypso acts.

    see all hotels in Cap Estate

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Smugglers Cove - 300 yards

    0.50 - 1.0 mi

    • Pigeon Island National Park - 1500 yards

    1.0 - 3.0 mi

    • Rodney Bay Aquatic Centre - 1.0 mile
    • Pigeon Island - 1.2 miles
    • Reduit Beach - 1.6 miles
    • Rodney Bay - 1.8 miles
    • Bonne Terre Tropical Gardens - 2.3 miles
    • Beausejour Stadium - 2.4 miles
    • Marisule - 2.6 miles

    3.0+ mi

    • Marquis Plantation - 5.6 miles
    • Castries George F. L. Charles Airport (SLU) - 6.2 miles
    • Vieux Fort Hewanorra Intl. Airport (UVF) - 25 miles
    • Fort-de-France Martinique Aime Cesaire Intl. Airport - 35 miles
    All hotels in Cap Estate, Saint Lucia
    Reviews
    • All (77)
    • Business (1)
    • Romance (5)
    • Family (22)
    • Friends (0)
    • Other (49)
    3.8 / 5
    Good

    Score breakdown (from 77 reviews)

    • 5.0
      (18)
    • 4.0
      (38)
    • 3.0
      (10)
    • 2.0
      (8)
    • 1.0
      (3)

    Average rating for:

    • Cleanliness
      4.0
    • Service
      3.9
    • Comfort
      3.8
    • Condition
      3.6

    Reviews: Overall

    • < Previous
    • Page 1 of 2
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    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    2.0 / 5
    Fair
    "Weak security"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    we park car at hotel and got flat tire. It looks like someone screwed a nail in to the tire.
    Genuine Hotels.com guest review
    5 night family trip in May 2013
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night business trip in May 2013
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Vacation Paradise"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    We made reservations for Smugglers on a tip from a friend and reading reviews and we were not disappointed! The grounds and gardens were lush as you would expect on a tropical island.It was a great place to relax by the water or enjoy many water sports. Be sure to put your towels on lounge chairs before 7AM for a decent spot. Smugglers Cove employs […] many to keep the grounds immaculate and our room was always clean with supplies replenished. If you are a stickler about repairs you might have an issue.We reported a light that wasn't working near our only power strip. It was never fixed. Also, we were unable to enjoy the patio as the latch was broken on the sliding glass door. This wasn't a deal breaker for us.We spent little time in our room. Don't forget to go to the wedding gazebo to watch the most beautiful sunsets! Read more
    Genuine Expedia guest review
    Other trip
    Mar 11, 2013
    American couple
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    3.0 / 5
    Good
    "Food has no taste"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      1.0
    Only island where the fish is always the same but refered as different types of fish. (e.g. butterfish, mahi mahi) Phone did not work in my room. Toliet started leaking and management notified no look at it much less fixed it.
    Genuine Hotels.com guest review
    5 night family trip in Feb 2013
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "St. Lucia at Smugglers Cove"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The staff was lovely, food was very good, beach was nice although I would prefer to be on a larger stretch of beach for walking. The room was fine although the tv was old and the remote did not work, not a big deal though. Doesn't pay to rent a car. Driving through Castries is crazy and the price of the tours is the same whether you go with or without […] a tour. We loved the sail through Carnival and we did the rainforest Zipline which was a blast! The entertainment at the hotel is in the process of ramping up their program according to the director we spoke to. We felt it was a fun way to enjoy an evening. Read more
    Genuine Expedia guest review
    Other trip
    Feb 22, 2013
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "great hotel for a family vacation"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great vacation! Wonderful staff and excellent food. Also wanted to point out that I left my camera (expensive Nikon) twice at the restaurant and each time the staff returned it to the front desk. So - I believe the staff to be very trustworthy
    Genuine Expedia guest review
    Other trip
    Dec 28, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    3.0 / 5
    Good
    "Need to look beyond the rooms!"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    Rooms very, very basic. Doors warped allowing ants and bugs inside. Food good although need more restaurant choices. Water sports great when they happen (half the time they didn't because of rough water). Gorgeous setting.
    Genuine Expedia guest review
    Other trip
    Nov 28, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    3.0 / 5
    Good
    "A Three Star resort at best."

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    Just got back from the resort last week. Had a beach front room that was updated with a great view of the ocean, I would strongly recommend upgrading to this room if you are traveling as a couple. The resort has many issues with regard to service and food. Getting a clean towel was a challenge. The food was mediocre at best. The upscale asian dining […] had portions so small, you left hungry. Getting a beach chair in the shade is a must. Got there as early as 6:45 am and most chairs were gone . The vendors on the beach are aggressive and annoying Please remember these people are not your friends and will take advantage of you. All water sports were booked by 8:45 am. The staff was slow and sometimes very unhelpful. Be very careful swimming off the beach, We witnessed multiple instances where power boats came within yards of hitting swimmers, even if they were in the roped off areas This is especially true on the person pulling the water skiers and the parasailing boat.. To the positive side the children at this resort appeared to being having a great time. The pools were full and the small water side a the children's pool was used repeatedly. The only complaints from the kids was that the chips were always gone at lunch, How hard can it be to keep the french fries filled on the buffet? You can make this resort work just don't overpay for the room or you will be disappointed. Read more
    Genuine Expedia guest review
    Other trip
    Nov 12, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "excellent for families"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Kid's Club and nursery taking babies from 6 months.... Free motorised water sports (banana boat and water ski)
    Genuine Expedia guest review
    Other trip
    Sep 5, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in Aug 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My family really enjoy our stay at the resort and we will sure visit your resort again , we already told our friend about your resort and they to will be visiting you all in the near future, thank again for a lovely stay. From the St Lewis Family.
    Genuine Hotels.com guest review
    6 night family trip in Aug 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "Great Place to Vacation"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This place was great - plenty to offer, the food was amazing and the staff as friendly as can be. They move a little slow sometimes but thats expected in the Caribbean.
    Genuine Expedia guest review
    Other trip
    Jul 5, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "The best resort in St Lucia by far!!!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This was our first big trip and we could NOT have asked for a better staff at a better resort to stay!!!!!!!!!!!!!!!! I am still in shock how generous the resort staff was!!! We are booking another trip back to St Lucia for next summer and have agreed to stay at Smugglers Cove again!!!! A HUGE recognition should go to Grace-Ann who is an employee there […] that helps with island adventures!!!!!! Her generosity and thoughtfulness went a long way for us on that trip!!!!!!!! they made our stay so wonderful that we have also decided to make it an annual trip, stay there, and bring family and friends with us each year!!!!! We could not possibly say thank you enough!!!!! Read more
    Genuine Expedia guest review
    Other trip
    Jul 2, 2012
    Brandi
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "We will definitely come back!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    A nice relaxing hotel. Food was ok but staff was quite friendly. The drinks great and were not watered down. Although the hotel seems a little older, they kept it clean.
    Genuine Expedia guest review
    Other trip
    Jun 23, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Wonderful vacation"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Overall my trip to Smugglers Cove was very enjoyable. The weather in St Lucia is fabulous and the island has a lot of activities to keep you busy. Tip: don't listen to the weather channel; it listed rainy every day we were there, but all we had was full sunshine. The resort was private and peaceful; nice to relax but don't come here looking for a party. […] The staff was friendly & accommodating; they don't accept tips which was a plus. The resort was clean, our room spacious & comfortable. I didn't care for the buffet food, but the restaurants were delicious. The place seemed a little dated which was the only downside; but the grounds were lovely. Overall a solid 3.5 star resort. Tip: if you get carsick I would recommend booking a helicopter from the International airport to Castries as the ride is not the most pleasant due to the mountainous landscape. Read more
    Genuine Expedia guest review
    Response by Smugglers Cove Resort and Spa All Inclusive We would like to thank you for your review of Smugglers Cove Resort and are glad to hear you had a great vacation. With regards to your comment on the rooms being dated, we continue to renovate and renew the rooms and suites on property and appreciate your feedback. It is feedback from our guests that help us make our Resort even better in the future.
    Other trip
    Apr 30, 2012
    Anne
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      1.0
    Unfortunately we were greatly disappointed with the resort accommodations. The rooms were infested with ants and Mosquitos and when we requested a screen for the bathroom our request was ignored. Additionally when asked to relocate to another room our request was adamentally denied. Food quality was fair. Tennis courts in poor shape.
    Genuine Hotels.com guest review
    7 night family trip in Apr 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Smugglers"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      5.0
    Activities and bartenders were awesome Restaurant staff was hit and miss Overall had a great trip there!! Make sure to ask how long the rides are for excursions
    Genuine Expedia guest review
    Other trip
    Apr 11, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Not Perfect, But . . ."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    We were a group of six, one couple had to change rooms because of malfunctioning a/c and odor problems. Food was pretty good, although service at times was slow. Property was beautifully maintained, with lots of flowers.
    Genuine Expedia guest review
    Other trip
    Mar 17, 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Worried for No reason."

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    We just returned from Smugglers Cove and we had a Wonderful time. I was so worried after reading the negative reviews I thought about changing our reservation. I knew this was a 3.5 resort when I book the reservations we normally stay in a 4 or above. The ride from the airport is a THRILL ride it rates about the same as the ride we got in Jamaica from […] the airport however the ride does allow you see the island. Our room was not perfect we did have a few small ants and cracked tile (we don't spend alot of time in the room) the food was good and the staff is friendly. It appears they are attempting to renovate the resort and could use some better tools to work with . We have nothing negative to say about the resort . As always when you travel Be smart and lock up any valuable in the safe and do not leave valuable laying around,we had no problem with theft. Enjoy the beautiful island Read more
    Genuine Expedia guest review
    Other trip
    Mar 8, 2012
    Happy
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Overall very pleased!"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Please read this review! I will admit I was a little concerned after reading some reviews of this resort but we just returned from a week stay and had a great time! I had upgraded our room to the next one up from the standard room and it had an awesome view & great location. The food was good and be sure to try dinner at all restaurants besides the […] buffet. We only got to eat at the Waterside Grill & the Italian but both dinners were great! Also, try lunch at the Waterside Grill as you can have fresh fish everyday if you like! We applaud the chefs at this resort as all of the food was very good! Unless you are a really picky eater I don't see why you wouldn't be able to find something that you like. Our room was keep very, very clean. Overall the hotel could use some upgrades, it is a little worn but very well kept. Some people mentioned feeling unsafe, etc. I would have to disagree on that, from what we experienced if you are friendly they are friendly so I am not sure why some people gave those negative reviews. For the price we paid for this trip we were very pleased with everything. For those who gave negative reviews you get what you pay for so if you want super nice they you have to dish out the money for it. I hope this helps and enjoy your stay! The resort is about 90 minutes from the airport so be aware of that but almost all of the resorts have a drive. It was neat to go through the little towns, etc. on the way in and see everything! Enjoy St. Lucia it was awesome! Read more
    Genuine Expedia guest review
    Other trip
    Mar 1, 2012
    brenda
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Smuggler's Cove, St. Lucia"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    I would recommend it only to those who like constant LOUD music. Very intrusive on the beautiful island. In many instances, It was too loud to have a conversation! The wait staff was first class; the rest of the staff didn't communicate important details or didn't know. The facility was well designed 30 years ago, but parts show their age. The grounds […] have lovely plantings, but need more care. Hotel is an hour and a half from the international airport and a $90 taxi ride, but it is a beautiful drive the length of the island. Read more
    Genuine Hotels.com guest review
    5 night trip in Feb 2012
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    1.0 / 5
    Poor
    "DO NOT GO TO SMUGGLER'S COVE RESORT(?)"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      2.0
    • Condition
      2.0
    We arrive at approximately 6 pm and are shown our room. We find: stains on the couch, scuffed furniture, scratches and dents on top of the refrigerator, paint splatters on the walls and floor, the TV does not work, the safe does not work due to an old lock jammed in the key hole, two of the three table lamps do not work, and the floor under the sink […] is dirty/moldy. We ask the manager (Angellus) for another room and are shown one that is smaller, with two single beds rather than a king size, and is located much farther away from the beach and eating areas (we were driven up there in a golf cart). We reject this room and ask for another one and are told no other rooms are available now. We are told there would be other room options available on Sunday. We have no choice but to spend the night in our assigned room. The TV and lock are eventually fixed and the room is re-cleaned. The stained couch was covered with a bed spread. We are told the couch and lamps will be taken care of tomorrow and we will be shown a new room. This was the beginning of the nightmare. Not enough space to convey our utter disappointment. Read more
    Genuine Expedia guest review
    Response by Smugglers Cove Resort and Spa All Inclusive Thank you for your review of Smugglers Cove and we are sorry to hear that you did not have a positive experience. While the property had gone through a partial renovation, not all rooms were complete in February 2012. We continue to renovate and improve our rooms and facility and appreciate our guests feedback.
    Other trip
    Feb 6, 2012
    Tom6
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    3.0 / 5
    Good
    "Great place if you want to relax."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This hotel is a great choice if your looking for relaxation, if your looking for a lot excitement go somewhere else. The hotel tends to an older crowd and is not much in to night entertainment, at times it felt like an old folks home but I truly was able to relax and enjoy my time there. Not a good place for you to get into town, taxis are very expensive, […] i would recommend a hotel in Rodney Bay, everything is accesible from there. On another note the rooms are nice but the refrigerators in the rooms are empty and you must get water in a cup from one of the bars, they only have 2 bars so good luck with that. Read more
    Genuine Expedia guest review
    Response by Smugglers Cove Resort and Spa All Inclusive We thank you for your review of your stay with us in January. With regards to your feedback on our entertainment, we are surprised to hear that you did not partake in our nightly entertainment which is available from 8PM till 11PM with a different performance everynight from singers, show productions, karaoke, etc. After 11PM, we open our after hours club for those looking for additional activities. Rodney Bay is located about 5 minutes from the Resort ($10US taxi ride) and does offer additional entertainment for those individuals looking for local bands, casino or to get out and see the local sites. With regards to your comment on the water, the tape water is filtered at the Hotel so we don't provide additional bottled water in the rooms and as we are all inclusive, all your meals, snacks and drinks are included. A lot of guests enjoy the addition of a refrigerator in their room for their preferred beverages and snacks. Again, we appreciate your feedback.
    Other trip
    Jan 25, 2012
    Erni
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Very nice hotel, wonderful service from personnel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    My advice to travellers is that this hotel is a fabulous place to stay and enjoy all the activities of the all inclusive package. If you have to tour the island be sure to book at least 7 days minimum to actually enjoy the hotel's wonders. Horrible beach to snorkel though.
    Genuine Expedia guest review
    Other trip
    Nov 15, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Very nice hotel, wonderful service from personnel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      5.0
    My advice to travellers is that this hotel is a fabulous place to stay and enjoy all the activities of the all inclusive package. If you have to tour the island be sure to book at least 7 days minimum to actually enjoy the hotel's wonders. Horrible beach to snorkel though.
    Genuine Expedia guest review
    Other trip
    Nov 15, 2011
    Yeshan
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Pleasantly surprised!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Our stay Smugglers could not have been better. The service, the food, the room, it was all wonderful and better than expected. I would highly recommend this hotel and look forward to staying there again.
    Genuine Expedia guest review
    Other trip
    Nov 9, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "Can't wait to go back"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Very enjoyable.
    Genuine Expedia guest review
    Other trip
    Nov 2, 2011
    David F
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    1.0 / 5
    Poor
    "Security is SUPER sketchy"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      3.0
    Layout is great, lots of activities, generally pleasant staff, but make sure that ANY and ALL valuables are locked in your safe, including phones, necklaces. Tucking some cash in a deep pocket of a suitcase doesn't count here.
    Genuine Expedia guest review
    Other trip
    Oct 21, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "Smuggler's Cove - St. Lucia"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Thank you Hotel.com for offering this resort as a special. We had such a wonderful time. The resort was so beautiful and the staff was the nicest I have every experienced. I hope that you have this resort as a special next year. I will be first to sign-up. Great beach, water, grounds, staff and wonderful food and drinks!
    Genuine Hotels.com guest review
    7 night family trip in Sep 2011
    Karen S
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    3.0 / 5
    Good
    "Did not meet expectations"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This was our 5th Caribbean vacation and the room we stayed at in Smugglers Cove was our least favorite. The island is absolutely beautiful, and the hotel grounds are very nice as well (pool areas/beach), but we were not as happy with our room than we had expected. Many of the lights in our room were not working (bedside lamp and 3 out of 4 in bathroom […] as well). The bathtub did not drain well and the knobs were eroded on the bathroom sink. There seemed to be holes in the wall that were not repaired or compounded well and it gave a messy appearance. There was also an outlet that didn't work and we needed maintenance to come because we originally couldn't use a hair dryer from that outlet. There was light that came through the cracks in the door to the room and the lock on the door seemed as if it could be opened simply by passing a credit card through the side. No peep holes or chain locks, simply a push button lock on our door, which lead straight to a pathway outside. The room in general was much smaller than we had anticipated, especially for the price. It is an all inclusive hotel but no drinks were stocked in our room fridge. Very small patio outside, and considered a "garden view" room but it faced other hotel rooms with barely a bush or flowered plant in between; not much privacy. Our room was even an upgraded room, but it felt quite mediocre. Read more
    Genuine Expedia guest review
    Response by Smugglers Cove Resort and Spa All Inclusive We would like to thank you for your honest feedback. Smugglers Cove Resort has gone through extensive rebuilding and renovations of our rooms, grounds, restaurants, Kids Club and pools. A lot of this work has taken place since your stay in August 2011 which you will note in the more recent positive reviews. We have also add additional landscaping including an organic garden which our Chef's uses for each of our restaurants. We appreciate feedback and continue to use these comments to further develop our resort.
    Other trip
    Aug 15, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    2.0 / 5
    Fair
    "Stay anywhere but here"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      1.0
    Checked into a room that actually had about 5 inches of mold up the wall. Rooms look NOTHING like was shown. Paid for superior deluxe garden view.. this was a joke. When we brought concerns to management they did nothing. Many of the travelers we spoke to were also dissapointed. Staff, with the exception of a few were rude and could care less. I would […] be generous in giving this property a two star rating. Read more
    Genuine Hotels.com guest review
    11 night family trip in Jul 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    3.0 / 5
    Good
    "not luxury but not a dump"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    I'll start by saying we had a nice time and enjoyed our stay at smugglers cove. The food was fine. Buffet was alright, the restaurants were great. The rooms were acceptable. It is not a luxury resort. If you want that luxury feeling, don't stary here. If you want a nice resort that will meet your needs at a good price. We were happy with our time at […] smugglers cove because our expectations was 3.5 stars, not 5 stars. Read more
    Genuine Expedia guest review
    Other trip
    Jul 22, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "Wonderful Experience!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Smuggler's Cove is a great all-inclusive and very family friendly, we brought our 2 children (ages 10 & 7) & they had so much fun! Our room was in nice condition, close to the pools/beach/restaurants & very clean. We did upgrade our room, and think that it was worth the extra money. However, we only used the space to sleep. . .there is so much to do […] on the island and at the resort! Highly recommend seeing the island, it's breathtaking & there are many excursions available. Don't leave until you have seen the Pitons! We chartered a catamaran and explored the southern parts of the island. The rainforest is worth seeing, a fun 1/2 day trip. The resort water sports are great! We sea kayaked (even our 7 year old did well with this) and just a little way out there is a great view of Pigeon Island and lots of rocky coves to explore. The Waterside restaurant is hands-down the best (plus they had a fun kids menu) and we were able to watch the sea turtles just off-shore during dinner. Chrissy was fabulous and the Creole-style fresh seafood was wonderful & recommend the BBC's! There were some things in progress (repairs to the grounds, landscaping, etc.) but it's a big area in a humid, tropical climate and it's expected to see ongoing work. We saw some mixed reviews here prior to booking - but I can't imagine not having a good time at Smuggler's Cove or on the beautiful island of St. Lucia. It was an amazing week & we will definitely plan to return some day! Read more
    Genuine Expedia guest review
    Other trip
    Jul 16, 2011
    Wendy
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    2.0 / 5
    Fair
    "Pay A Little More To Stay Somewhere Else"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    If I had to do it again, I'd pay a little more and stay at a nicer hotel. There's a world of difference between 3, 4 and 5 star hotels. A huge difference. This was the first 3 star we've stayed at in 3-4 years. What an eye opening experience. Now I know why we go for 4+ stars! The room had a sliding glass door at the rear that wouldn't lock. We requested […] they come fix it 5 times, on 5 consecutive days, before they actually fixed the lock. By that time, what's the point, we've been in an unlocked room for 5 days. It was very unsettling and made us very uncomfortable. It took 45 minutes to get a drink at meals in The Cove restaurant. It took the same amount of time whether they were completely full or there was no one there except us. Snorkeling was crap at our resort. The water was too murky to see anything. It was amazing snorkeling at the neighboring resort to the right - Cap Masion. All beaches are public, no matter what, so you can freely go to any beach you want. They dont want you using the facilities of the place if you go on a beach attached to a resort, meaning you can't sit in thier chairs, use thier bathrooms, etc. The water and beach at the resort of similar to the Jersey Shore, so not that nice. They were okay, but not what we're used to seeing in the Carribean Sea. But only one cove over from us was completely different. It was crystal clear, sandy beach and bottom, reefs, fish, snorkeling, etc. It was great over there. Read more
    Genuine Expedia guest review
    Response by Smugglers Cove Resort and Spa All Inclusive We appreciate your feedback and appreciate that you do understand the reason that Expedia rates their hotels and resorts. Smugglers Cove Resort is rated at a 3.5 star resort which does reflect the inclusions and price that is offered. We are sorry to hear that you had issues with your door and are pleased to note that since your stay the resort has gone through extensive renovations and rebuilding. Our beach area is a mix of gold and black lava sand and does offer something for everyone. Its unfortunate that you did not experience the fantastic coral reef that is on the far right of the beach area where guests enjoy snorkeling and even fishing in this area. The remaining half mile of beach area is sandy again with the mix of sands where guests enjoy swimming and watersports. Thank you again for your feedback.
    Other trip
    Jul 11, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    5 night trip in Jun 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    3.0 / 5
    Good
    "Food and service were excellent...the accomodations were not satisfactory"

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      4.0
    I'll start with the rooms, we book the lowest rooms and we got what we payed for: there were ants and bugs all over the bathroom, the main door had huge gaps between the door frame and the door in which case a lot of little lizards came in under the door. Our sheets had a dried up blood stain. The bed was old and a lot of the springs in it were sticking […] out, my husband was complaining of not being able to sleep well. Overall the rooms were very unsatisfactory. The food and service on the other hand were excellent, everything was fresh and everyone was very friendly and helpful. In the main dinning room (The Cove) there's a significant problem with birds flying all around and taking food from the plates (unattended plates that is), I think netting should be installed or something that will repel the birds. The Family pools next to The Cove are a bit murky looking even though the water gets tested few times a day (per manages comment). Make sure you "secure" a lounge chair early (next to the swimming pools), because after 9 or so they are all taken. The nightly entertainment is very nice, fire dancers, singing, bands, there's also a Tommy's Rum Bar that opens from 11pm-2am (they play dance music there). Overall the grounds and gardens are very well kept you will always see someone working, cutting grass or picking up dead leaves and flowers. Read more
    Genuine Expedia guest review
    Other trip
    Jun 9, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Great deal"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    We stayed at Smugglers Cove for 5 nights and were impressed by the overall experience at the hotel. The food was good and our room was always clean. They seemed to constantly be maintaining the hotel grounds and cleaning up the beach. We especially liked eating at all 4 restaurants and trying out the water sports. The staff were all friendly yet few […] tended to go above and beyond their duties to ensure a memorable experience. We had a very positive experience at the hotel with very few complaints. Read more
    Genuine Expedia guest review
    Other trip
    May 23, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    2.0 / 5
    Fair
    "Disappointed"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    I loved the grounds, but the rooms need to be upgraded and better maintained. The first night our air condition unit started pouring water through the vent. When we called the front desk they told us that no one would be available to repair it until the next morning and we had to use the towels to stop the water. The repairman came about 10am the next […] morning and 'fixed' the problem. The next night we had the same problem, but we turned it off before there was any damage, we called again, and as far as we know, no one came to fix it. The AC units were very old and didn't work well during the day. The hotel staff also didn't follow up with us to find out if the problem was fixed. Our bath tub had little holes in it (some of which were repaired) and left a huge puddle on the floor when I tried to take a bath. Even when I showered there would be a small puddle. There was only one restaurant available for breakfast (the other one was closed), so there were long lines every morning to get a seat. The friendliness of the restaurant staff made it more bearable, but to me it was obvious that 2 restaurants were needed for breakfast. If our room was in better shape, and the restaurants that were advertised as open for breakfast actually open, I would definately go back. Read more
    Genuine Expedia guest review
    Response by Smugglers Cove Resort and Spa All Inclusive We would like to thank you for your feedback and apologize that your room had some issues. We have gone through extensive renovations since this time period including the rooms, grounds, pools retiled, new kids club, etc. With regards to only one restaurant open for breakfast, we have since changed our policy and open a second restaurant for breakfast that includes a second option of a mix of local cuisine and North American style choices. We strive to have our guests enjoy their stays without lines or waiting. We appreciate these comments and have taken them seriously to improve our guests experiences.
    Other trip
    May 9, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Smugglers Cove St Lucia"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Great location and great staff,lots to do and restaurants with fabulous food and acean views. the units are comefortable enough bt are getting a bit dated and would benefit trom a "refresh". overall we had a great time and would go back.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2011
    Les J
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "St Lucia's Best Resort Cant wait to go back"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We have just gotten back from our brief vacations at Smugglers and can't wait to go back. We have been to St. Lucia before and had wanted to try this new resort and were not disappointed. When we arrived, we were taken to our room right away, front office staff were so nice and giving us fruit punch as soon as we got out of our taxi. We had dinner […] the first night in the Italian restaurant, had great pasta and the other evenings, we tried the waterfront restaurant and also the asian restaurant, all fantastic. We are big on watersports so took full advantage of the water skiing and snorkelling. Did a walk one mornign with the staff and they were a blast talking about the island and stories of living therre. We had spa treatments which I understand the spa had jsut opened but it was great, one of the best spas and I have tried many around the world. The staff is so friendly room was very comfortable everything was great and can't wait to go back! Read more
    Genuine Expedia guest review
    Other trip
    Apr 19, 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "smugglers cove resort"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Staff was wonderful...standard room was ok, but far from activities...pools were great, stuff to do was everywhere and great...we were made to feel like we were family there..we would recommend this resort to others...
    Genuine Hotels.com guest review
    4 night family trip in Apr 2011
    A Traveller
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    2.0 / 5
    Fair
    "Book Sandals instead"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      1.0
    I travel 3 times a year to All Inclusive resorts all over the Caribean,Central and South America. This has to be THE WORST! The food was horrible, very small selection and almost the same selection every day. The service was very slow if you got service at all. My room phone didn't work the entire 10 day stay even though since my arrival I have been […] promissed daily that the problem would be resolved the following day. This resort has 6-7 swimming pools all of which were dirty. I realize that most of St.Lucia is still recuperating from Hurricane Tomas but give me a break! I wake up one morning and have no water in my room and when I went to the reception to ask for bottled water I was given only 1 because they were running out. Next time in St.Lucia I will book at Sandals. Read more
    Genuine Expedia guest review
    Other trip
    Jan 18, 2011
    Lenny K
    US

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Wonderful Resort Experience"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    Check in was great, the pools were wonderful, the room was nice (with the exception of the ants in the bathroom), and the food was ok. There could be more variety in the food and they should look at making lunch and dinner buffet style as it is presently only a la cart. The drinks were great but needs more variety also. Over all we loved it but please […] note it is ore suited for adults with regards the resturants. Read more
    Genuine Expedia guest review
    Other trip
    Nov 30, 2010
    Derick H
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "nice place"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Only a couple fo minor issues. Need more blenders behind the bars with more staff - shouldn't need to queue at different times of the day. Refreshing to see named spirits such as Jim Beam. Sun loungers go very quickly. Careful as expedia do not include hotel transfer in their price and it cost US$320 for a family of 4 to and from the airport.
    Genuine Expedia guest review
    Other trip
    Nov 7, 2012
    Steve
    GB

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Personal Sketch of Smuggler's Cove Resort"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Staff are very helpful, friendly and hard working, overall a great asset to the resort. They go out of their way to make every guest feel welcome. Grounds and buildings are well kept. This is really a private beach closed resort with good water-sport potential. The equipment use is inclusive which is a strong point. It caters for novices rather than […] experts, sailing water-sking etc. Food is good quality and plentiful, both buffet and speciality restaurants. Entertainment is noisy and persists into the small hours but the site is large enough to allow request of quiet rooms, if that is your preference. Infrastructure is ageing in places and this showed as lack of hot water on occasions. Read more
    Genuine Expedia guest review
    Other trip
    Jan 13, 2012
    John
    GB

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "Enjoyable stay at Smugglers Cove"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My Colleagues, family and myself were very pleasantly surprised at the overall quality of the resort. I read some very poor reports on the quality of the resort just before arriving on our holiday. The staff were very supportive and made every effort to make our stay enjoyable. There was never any shortage of food at the restaurants I used as reported […] in some reviews, in fact I had to actively restrain myself lest I put on too much weight during my stay. The resort was very child-friendly as my son was very happy at the kiddies Club. Overall, I would have no hesitation in recommending this resort to friends and I look forward to returning to the resort in the future. I must pass on the thanks from my colleagues and family for the great treatment by the staff of Smugglers Cove. PS: We all fell in love with St. Lucia - it was our first visit to this country. Read more
    Genuine Expedia guest review
    Other trip
    Nov 15, 2011
    A Traveller
    GB

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "Great place for family and great staff."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Really enjoyed our stay. Food was great and staff were very courteous, helpful and went out of their way to make us feel very welcome. Great beach location and daughter had lots of fun in the sea and the surrounding complex including the pools and play area. Thanks.
    Genuine Hotels.com guest review
    10 night family trip in Oct 2011
    A Traveller
    GB

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    5.0 / 5
    Outstanding
    "Brilliant"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We had a great time here - very friendly, clean, excellent facilities. Try for a room closer to the pools etc. Also, a big plus for me was the lack of mosquitos and insects in general - i think they encourage a lot of birds to do their job!! As soon as the sun goes down, the birds start singing - A lot!! but i enjoyed that....
    Genuine Expedia guest review
    Other trip
    Nov 1, 2011
    A Traveller
    GB

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent
    "Chill out paradise"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    On entering the gate at the hotel we went through beautiful grounds to reception where we were met with a local drink and friendly staff. Then taken to our accommodation. The main room was basic but very clean -all you need on holidays. The bathroom was very clean but dated. This was the only grumble about the whole holiday. Overall the hotel buildings […] and the pool areas were very clean. Staff couldn't do enough for you - which makes you feel like you are their only guest. Friendly staff, clean hotel, paradise island - brilliant. Read more
    Genuine Expedia guest review
    Other trip
    Oct 3, 2011
    Ruth
    GB

    Smugglers Cove Resort and Spa All Inclusive - Cap Estate
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    7 night family trip in Mar 2011
    A Traveller
    CA
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