Embassy Hotel And Suites - Ottawa

This hotel was not convenient for any bus service; instead I had to use taxi every day. The room service was good, but when I went to the bar to get a glass of orange juice, there were three people (clients I think) taliking very loudly and using foul language, and the bar man didn't say anything to them.

Genuine Hotels.com guest review

Ok stay avg hotel,nice to have stove and small kitchen.Plenty of hot water.Bathroom ok.Should not have to pay for parking since you are staying there.Within walking distance to just about everything.Staff was nice,pleasant.

Genuine Hotels.com guest review

excellent price for what was offered

Genuine Hotels.com guest review

The location of the hotel was only a 5 minute walk to the Rideau Canal. Skating on the Canal was the purpose of our trip, so it was wonderful. The people at Reception were helpful and friendly. The small restaurant and bar were adequate for our needs. The room which had 2 double beds and a sofa sleeper was very comfortable. The fully-equipped kitchen […] had everything we needed from the micro-wave, fridge, cooking utensils and dishes. Would definitely recommend this hotel to friends and would stay there again on a return trip to Ottawa. Read more

Genuine Hotels.com guest review

Myself and 2 other friends visited Ottawa for 1 night. The staff was very friendly and even allowed us to extend our checkout until 2pm with no problem. The hotel itself is close to Rideau Canal Skateway. We were able to take a 5 minute walk over there and the rest of Winterlude's activities. It was clean and comfortable inside.

Genuine Hotels.com guest review

The basics were all there, and the staff was attentive. Our particular room was past its prime (the kitchenette area was quite worn, and the stretched out main room carpet had a wave big enough to trip on. But the location was good.

Genuine Hotels.com guest review

I have been staying at Embassy Hotel and Suites seven out of the last eight times I have been to Ottawa since 2005. Why? The roomy suites, with a kitchen, saves money that I would spend eating out. The price of the suite is at least $50 less than comparable hotels.Other positives: the up-to-date TV w/cable; terrific location just off Elgin St and a […] couple of blocks from the lovely Rideau Canal, as well as a nice walk from the fun and rocking Byward Market. It's clean. What's not to like?! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

No A/C in the room, heat would not shut off. I had to keep the balcany door open all night to get some fresh air, thus noise all night and very little sleep.

Genuine Hotels.com guest review

Room was comfortable. Hotel was aged but location was good

Genuine Hotels.com guest review

Real bad, the room was not cleaned. Would never go back.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I stayed at the Embassy twice during the Ottawa Jazz Festival. It was just a five minute walk to the festival gate and couldn't have been more convenient. Great restaurants on Elgin Street are just 2 blocks away. The hotel is a bit dated, but my rooms were clean, spacious and comfortable. The neighborhood is very safe and easy to get around and the […] staff was very friendly. Most of all the price of the room for such a convenient location can't be beat. I'll stay here every time I'm in Ottawa. Read more

Genuine Hotels.com guest review

Great location. Front desk is so helpful. They arranged pick up for my family from the hotel to kiosk in order to get on the local tour bus. I strongly recommend it.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nothing special, a very ordinary hotel. My main problem: the wireless internet connection was awful (basically useless) in my room. I had to go to the lubbey to use the Internet. But I suppose this problem may or may not exist depending on in which room you are.

Genuine Expedia guest review

The hotel is in a nice neighborhood with bars, restaurants, fast food, groceries, bakeries, banks, coffee shops all 2 blocks away. The room was definitely dated and the carpet was moist. The kitchen had everything we needed utensil-wise. The restaurant is only open Monday - Friday so please be aware of this if you are staying the weekend, however there […] are other good places to get food nearby. Read more

Genuine Hotels.com guest review

I was very surprised that use of the lobby computer was not complimentary. There was a $3 minimum charge plus $.59 per minute plus $.89 per page printed; thus to check in for a flight was about a $5 charge. There is no food service on weekends.

Genuine Expedia guest review

A converted apartment building in a relativey nice and well-located part of Ottawa, the Embassy Suites provides the benefits of a kitchenette at an affordable price. Otherwise, its a pretty stark and basic hotel. Even the TV was a 20-year old CRT model and the stylings were more 1980's than modern. The temperature was hard to regulate with the in-room […] thermostat and there was an odd-stain on the carpet. Nonetheless, the location was just a five-minute walk from Parliament and the hotel provided free wireless internet (something now not always offered by much more fancy and expensive hotels). Read more

Genuine Expedia guest review

The hotel is a bit dated. It was well located for our purposes. It is close to downtown and there are many restaurants nearby. Having a kichen was nice. The rates are reasonable.

Genuine Hotels.com guest review

Really old. Close to the center of the city. Not our favorite hotel.

Genuine Expedia guest review

Nice location, very polite and courteous hotel staff...highly recommended..

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel staff was wonderful. They addressed any problems in a timely manner and were very friendly. The hotel needs updating , and entrances need to be kept cleaner and more inviting. The restaurant was good and staff friendly. All in all the experience of staying there was very good. I would like to be able to control the temperature of the room […] . Read more

Genuine Hotels.com guest review

Nice hotel close to all the downtown sites. Lots of room.

Genuine Hotels.com guest review

This hotel was slightly disappointing on a couple of fronts. When we got there, our room wasn't ready, and the clerk was a little curt in telling us we had to come back at the 3pm check-in time. We also had car trouble the next morning, and they seemed less than sympathetic as I used their phone to call for help. If you're hoping for a location near […] the market, it was a little too far to walk for us...short cab ride, though. The room itself felt a little dated, a little bit crumbly in corners. The room kitchen looked old-fashioned, and we didn't use it, but I assume it worked. The two beds were comfortable enough, though facing each other instead of the usual side-by-side layout. This made for slightly awkward viewing of the TV in the middle. The balcony was a pleasant surprise, and might have come to more use if our stay had been longer. The biggest challenge was parking. They didn't have room for us, so our options were the pay lot across the street (with a rate that expired at 4am), or hard-to-find street parking, which expired at 8am. This hotel worked for our one night in town, but if I had to do it over again, I'd find one with similar comfort in a better location. Read more

Genuine Hotels.com guest review

fine for our purpose - saved the extra money on other things; amenities include clean gym and sauna, free wifi, full kitchen, and suite.

Genuine Hotels.com guest review

Everything is okay according to the price range of this hotel.

Genuine Expedia guest review

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Genuine Hotels.com guest review

While I was told the room was non-smoking, it certainly smelled of cigarettes - my clothing did too when I got home and unpacked them. Grimy surfaces, filthy carpet and grey towels added to the charm. I had chosen the Embassy as it boasted a sauna though after seeing the room, I decided it was probably best for my health that I avoid it.

Genuine Expedia guest review

The location is perfect everything you want to see is close by. The two beds and full size fridge and stove along with cooking utensils, cookware and dinerware was great. The only problem we had was we turned the thermostat off and is was still 75 degrees all night long we had to open and close the balcony door to keep the room comfortable.

Genuine Hotels.com guest review

This hotel is a great location, close to everything, especially the restaurants on Elgin Street. Unfortunately, it is in need of some major upgrades to it's decor and structure. The furniture is tired and uncomfortable. The balconies are in disrepair. The free WiFi and size of the one-bedroom suite helped make up for its weaknesses. The cafe is closed […] on weekends, but there is a good Italian restaurant across the street that serves a great breakfast. Read more

Genuine Hotels.com guest review

We were a little surprised when we checked in and were informed that this hotel is not part of the Embassy Suites Hotel. Secondly, we were really not impressed with having to pay for parking at a hotel. Most hotels that you stay at the parking is free. The room needs a lot of updating and refurbishing. From the carpets to the bathroom. The fixtures […] were outdated, the toilet not flushing properly, the doors in the kitchenette not closing properly, it really needs some work. We paid too much for this room in the state that it was. Read more

Genuine Hotels.com guest review

Excellent location - centrally located. Clean accommodations and staff very friendly.

Genuine Hotels.com guest review

Our stay was enjoyable. Room was big and perfectly accommodating. The only downside was the age of the kitchen, moreover, the age of the appliances. Also, the hotel needs some carpet, wallpaper, and hallway decor updating. Great location! Steps from the pedestrian bridge over the canal.

Genuine Expedia guest review

I always want to stay at the Embassy. They have such a friendly staff. The rooms are really big and comfortable. The condition of the rooms is uneven. Fantastic living room, bedroom, and kitchen this time. The bathroom needed some work. The toilet was rust stained but clean. The cleaners are friendly and provide whatever you request. It was yet another […] great experience at the Embassy. Read more

Genuine Expedia guest review

for a 2nd yr love every moment helped with our family gathering and very helpful with all the surrounding amenities

Genuine Hotels.com guest review

They were very accommodating of us. After we arrived, we had a change in plans. They allowed us to split our two nights up over 3 days, so on the middle day we could go somewhere else for the night. They also allowed us a late checkout for no extra charge. Would recommend.

Genuine Expedia guest review

Our suit was very complete. Just like an appartment, with sitting room, dinnig room and kitchen. Internet was free. It is close by to downtown, 10 minutes walking.

Genuine Expedia guest review

This hotel is definitely not a 3 star hotel; rather a 2 star hotel. The hotel is very dated and need of repair and a remodeling. Feels like an old hotel from the 70s.

Genuine Expedia guest review

excellent location! also impressed with the size of the room, and kitchen.

Genuine Hotels.com guest review

Great for families: big suites. Not fancy but clean.

Genuine Hotels.com guest review

Needs parking space

Genuine Expedia guest review

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Genuine Hotels.com guest review

Great location to do the City tours at walking distances

Genuine Hotels.com guest review

Except one staff member - NEIL - rest of the staff were very helpful. Initially I had been given a room where internet was not working and had to spent 2 days without internet. Then one staff member shifted me to better room with internet. Hotel is pretty close to most of the downtown attractions and businesses.

Genuine Expedia guest review

The room was nice and large good for handicap people. Friendly people @ the desk helpful

Genuine Hotels.com guest review

- We were in September and it was cold. Heating in our room didn't work. - They have limited parking spaces and if you travel in the season it may be a problem. If you find a parking room in hotel they will charge you 15$/day

Genuine Expedia guest review

when arrived they addvised no parking availible they do not take reservations for parking and made no attempt to help find or recommend where to park. spent over 45 minutes to find a parking spot Air condtioner controlls in another heotel room. repeated calls to desk finally got them to ask the person in this room to turn on the air but set for very […] limited confort. Ottawa had very high and humid weather sleep was miserable. Most didapointed by the indifference of staff both afternoon, evening and morning staff. "please take it up with management- I can't help" the they wouln't find the manager. Read more

Genuine Expedia guest review