The front desk was very helpful.Genuine Hotels.com guest review
My stay there was wonderful, we got realy great time thereGenuine Hotels.com guest review
Great inn. I made a mistake on my reservation and they fixed it without questionGenuine Hotels.com guest review
One of the best on the mountain!!!Genuine Hotels.com guest review
"Very Good Hotel"
The resort is beautiful, with a high-ceiling lobby, several cozy places to sit, a beautiful restaurant, an inviting fireplace area, and a Jacuzzi and pool that the kids loved. However, for being as nice and relatively expensive, there were a few things missing--for example, one of the two hot tubs was broken; there was a light that was not working in […] the bathroom; there was no closet in the room, but just a curtained area in the bathroom to put our suitcases, clothes and shoes, etc. Also, we requested that our friends be roomed near us, and were assured that they would be, but they were on the other end of the hotel. Also, we went skiing all day one Sunday, and, when we came back, our room was still being cleaned; staff told us that they are not paid very well and are told to prioritize check out rooms so new people can be checked in instead of existing guest rooms. When we discussed this with the hotel, instead of giving us a complimentary bottle of wine or breakfast, they claimed that we must have put on our privacy sign, which delayed the cleaning. Read moreGenuine Hotels.com guest review
"Great Family Resort"
My wife and I recently stayed at the Lake Arrowhead Resort with our young children. We enjoyed our three night stay. This is a family friendly resort, that also has a sophisticated, romantic side. The staff was friendly and eager to help make our stay enjoyable. Our room was clean and well appointed. The location is ideal; on the lake with gorgeous […] views and a short walk to restaurants, shops and a large grocery store. If you're looking for a well-run, large, upscale resort at Lake Arrowhead, this is the place to stay. Read moreGenuine Hotels.com guest review
"Beautiful Historical Resort"
Beautiful hotel. Very clean. Only complaints sliding bathroom door doesn't allow privacy. Pullout sofa bed mattress had no padding just springs. Restaurant was great,delicious food and great service. Cant wait for next visit.Genuine Hotels.com guest review
Family weekend. Rooms were nice. Location can't be beat. Had room service one night and John the waiter was exceptional. Very impressed.Genuine Hotels.com guest review
"Very bad and old hotel"
TerribleGenuine Hotels.com guest review
Modern and clean hotel. We loved our room! Very friendly service too. Our bartender Jeff did an excellent job.Genuine Hotels.com guest review
Excellent hotel!!Genuine Hotels.com guest review
"Great for a 2, 3 trip."
We had a great time. Great hotel excelent for kids.Genuine Hotels.com guest review
Just an overall amazing hotel.Genuine Hotels.com guest review
had a great family stay. And we will definitely be returning to the arrowhead resort and spaGenuine Hotels.com guest review
Amazing hotel and service. The restaurant is delicious too.Genuine Hotels.com guest review
"Staff was incredible. The wait for the room wasnt."
we stayed the night of a storm the day before new years eve. our room wasn't ready until 8 pm, which was tough with 3 kids that were pooped from skiing all day. staff was very helpful though and apologetic, and did everything they could to make things up to us. even our lounge waiter helped to check on our room for us. the next day we got snowed in […] on new year's eve. without a room reservation. waiting for a cancellation, and seeing our struggles with the kids after an exhausting day of trying to get down the mountain, melissa at the front desk went out of her way to call people who hadn't checked in to see if anyone would cancel. on the first call, someone cancelled. we had our room. and at a cheaper rate than the night before. this saved our new year's. Read moreGenuine Hotels.com guest review
"great place to stay"
This hotel is great place to stay in but the one negative thing is the allowance of pets specially dogs of alll size to stay in and around the hotel all the timeGenuine Expedia guest review
I could hear the foot steps of people upstairs. Heter was not working at night. Goof for dogs, not for people.Genuine Expedia guest review
"25th Wedding Anniversary"
My wife and I decided to spend our 25th Wedding Anniversary at the Lake Arrowhead resort & spa! Just beautiful views! The resort upgrade my wife and I to the tranquility suite at no cost! WOW, very nice! The staff was so pleasant and friendly and welcome us with open arms! The room had a jacuzzi spa tub, but a bit deep but great! I don't sleep well […] but I will tell one thing the bed was great! I like sleeping with the windows open 34 degrees at night and the comforter kept end you very warm! My wife was shock how warm comfortable she was! We ate at the restaurant and food food was very good! I will say I was going to order the steak, and asked the very nice waitress what she recommanded. i was told to try the meatloaf! Very good choice! They have a decent selection of wine to choose from! The one thing we felt could have been better was the choice of music the piano player played! More upbet music would have been nice as my wife and I live to dance! We will definitly go back and stay their again! I would rate my overall stay 9.8 out of a 10. Our 25th Wedding Anniversary will always have a very special place in our memories & out hearts! Thanks for a great stay! Read moreGenuine Expedia guest review
It is a great spot. We came with our 2 dogs. We were placed by the exit door and our dogs barked every time people entered or exited. My hubby and I didn't get much sleep. Also, I wish we had a view of the lake. The hotel lobby is great and everyone was very nice.Genuine Hotels.com guest review
Our family celebrates my husbands birthday at LAR&S and we had a great time. The hotel was beautifully decorated for the holidays and we spent lots of time hanging around the great room lobby drinking coco and reading in their cozy chairs. Our room was nicely appointed and clean and the hotel staff very courteous. It was so nice to have the village […] just a short walk away with lots of good shopping. We will definitely be back! Read moreGenuine Hotels.com guest review
"A wonderful stay"
This is our second visit to the Resort. We enjoyed ourselves very thoroughly. We had a lake view room very near the swimming pool. The spa is wonderful as my companion had what she termed "the best facial I have ever had". The staff is very friendly and accommodating.Genuine Expedia guest review
"BEAUTIFUL HOTEL- BEAUTIFUL LOCATION"
IT WAS A VERY LAST MINUTE DECISION TO STAY AT THE RESORT SO IT HAD TO HAVE BEEN CLOSE TO 8:00PM WHEN WE CHECKED IN SO IT WAS DARK ALREADY, BUT WHEN WE WALKED IN WE COULD SEE THAT XMAS PARTIES WERE GOING ON AND THE HOTEL WAS BEAUTIFUL, I LOVE IT!!! HOWEVER OUR ROOM WAS ON THE FIRST FLOOR AND AFTER WE RETURNED FROM DINNER CELEBRATING 14 YEARS OF MARRAIGE […] WE COULD NOT ENJOY THE ROOM, AT ALL. THE MUSIC FROM THE PARTIES WAS OVERWHELMING AND YOU COULD LITERALLY FEEL THE BASS AND HEAR ALL OF THE SCREAMING AND YELLING OF EVERYONE HAVING A GREAT TIME WHICH IS AWESOME, JUST NOT WHEN YOU ARE TRYING TO HAVE SOME ALONE TIME. I DID HOWEVER CALL THE FRONT DEST TO SEE HOW LONG THIS WOULD BE GOING ON OR TO SEE IF THEY COULD SWITCH US ROOMS FARTHER AWAY AND I WAS TOLD TO AT LEAST MIDNIGHT AND THAT THERE WERE NO OTHER ROOMS AVAILABLE AT THAT TIME BUT SHE DID SEND US A BOTTLE OF CHAMPAGNE WHICH WAS REALLY NICE, UNFORTUNETLY EVEN THE CHAMPAGNE COULD NOT DROWN OUT THE NOISE. WE COULDN'T EVEN ENJOY THE BALCONY BECAUSE IT WAS SO LOUD AND COME TO FIND OUT IT WAS COMPLETLY FLOODED WHEN WE WALKED OUT WITH OUR SOCKS ON, A GOOD INCH OF STANDING WATER, THAT SUCKED. WE WILL STAY THERE AGAIN, BUT WE WILL FOR SURE ASK FOR A DIFFERENT ROOM AND INSPECT THE BALCONY BEFORE GOING OUT THERE. Read moreGenuine Hotels.com guest review
We had a great time. The hotel staff were outstanding.Genuine Expedia guest review
Stayed the week before Thanksgiving and it was gorgeous. Had room service, a massage, and found a 9 mile hike nearby. Great place for a quick getaway from Los Angeles.Genuine Hotels.com guest review
Great place to stay.... Staff is great and polite. Every on was poite and always said good morning, good afternoon etc. Will defiantely plan another trip and stay here.Genuine Hotels.com guest review
Wanted a quiet getaway and got just that. Property is centrally located next to the Village which has restaurants and grocery store. There's a short but beautiful Arrowhead Lake Association hiking trail that you can take. If it's your first time, take a ride on the Lake Arrowhead Queen boat ride, which is a great way to see all the homes around the […] lake and get a little history. Read moreGenuine Hotels.com guest review
"Nice but could use some improvement."
Check in uneventful, room was available before standard time. "Deluxe" lake view was not that great, looking at the pool through a dirty window was more like it. Didn't complain as we were only staying for 2 nights. Otherwise, the room was nice and the bed was very comfortable. Had a pretty good meal at Bin 189, were greeted by most employees and the […] young lady at the Coffee bar was very nice. Parking was easy and the resort was in good condition. Read moreGenuine Expedia guest review
"nice hotel in the mountains"
Nice hotel. Great atmosphere. Comfortable settings and plenty of amenities. Would have liked a better view to enjoy the balcony with morning coffee, and you can hear people's conversations pretty clear as they walk by your room. But all in all a great place to stay.Genuine Expedia guest review
"Wonderful Overnight Get Away"
Just 2 1/2 hours from our home in San Diego,made for a great overnight get away. The resort recently refurbished is beautifully decorated with a modern mountain look. The staff was friendly and professional. We stayed in a beautifully appointed room over looking the Lake and forest. We definitely want to return so we can fully take advantage of the […] beautiful spa and restaurant. Read moreGenuine Expedia guest review
Nice location, hotel bar & restaurant was awesome and the staff were extremely professional & courteous!Genuine Expedia guest review
"Great hotel. We like it a lot, a lot of comfort."
A great resort for all season's. Nested in a forest by the lake on top of the mountain... just spectacular, and very comfortable.Genuine Expedia guest review
Amazing! Beautiful area and wonderful serviceGenuine Hotels.com guest review
"Not so good start, great finish!"
Our stay did not start on the right note. We arrived (after driving almost 2 hours) to the hotel at 3:30, 30 minutes past check in time only to find out our room wasn't ready. However, once we did get into our room, everything else was as good or better than expected! The hotel itself is quite beautiful, the room was spacious, clean and comfortable. […] The lake view from the the room was awesome! The staff were knowledgeable, helpful and very courteous. Definitely going back!! Read moreGenuine Hotels.com guest review
Had a very relaxing and enjoyable time at Lake Arrowhead Resort and Spa. Great grounds right on the lake itself with it's own private beach. This place is dog friendly which was a huge plus for my fiance and I as we have a puppy and the whole area was pretty dog friendly as well. Great facilities and lobby, service was great, the food left something […] to be desired but there are great eateries just down the road so it wasn't a problem at all. Read moreGenuine Hotels.com guest review
"Happy To Be Here!"
Everyone, from the hotel staff to the restaurant employees, to the spa services was wonderful! What a beautiful hotel, best rest I have had in a long time!!Genuine Hotels.com guest review
ExcelkentGenuine Hotels.com guest review
"The best hotel!"
The staff went above and beyond it was amazing and very memorableGenuine Hotels.com guest review
"Nice hotel in excellent location"
We were able to get into our room early. The room had a nice view of the lake and is located within a stone's throw of the lower village shops and restaurants. We couldn't get into the bar or restaurant at 7 p.m. on a Saturday night, but dinner ordered from room service was great. The bed was great. The only issue we had was the person staying on the […] 3rd floor above us who made lots of thunderous footstep noises. Read moreGenuine Expedia guest review
Barking dog in an adjacent room that the staff couldn't / wouldn't deal with for an hour and a half. Room service detritus in the hall for a whole evening (that's just not OK). Expected better for the price point. Room and bed were nice, staff was polite.Genuine Expedia guest review
"Relaxing get away? think twice!"
My family and I were hoping for a much needed relaxing getaway away from the city. The hotel was nice, staff was very friendly. There was a wedding and an after party going on right above us (on a Sunday). Our weekend getaway turned into a nightmare pretty quick. All afternoon and well into the evening we heard the wedding singer singing her lungs out […] in the garden. When that finally ended the dancing and stomping began right above us. That went on until 1:30. Finally when we thought that was over we decided to open the patio door to atleast enjoy some fresh air since we haven't slept or relaxed all day! Then we were hearing voices, of people talking, having drinks and hanging out (maybe from the party). Tried to change rooms earlier that night but the hotel was fully booked. The one room they had available didn't have a lake view which is why we came here for and paid extra for. The General Manager should either NOT book rooms right below an event or notify the guests of such an event taking place. No common sense or courtesy I guess. After the $250/night getaway at a resort spa we came home thinking we would've been better off staying home! Read moreGenuine Hotels.com guest review
I enjoy everything about my stay. The staff was excellent and the rooms were comfortable.Genuine Expedia guest review
"Great place...that needs a more attentive staff."
Hotel was excellent! Beds and pillows were very comfortable. Large NICE towels in the bathroom. Large towels available at the pool. Lots of nice touches like fresh fruit flavored water at the pool, lobby and spa area. Hotel and rooms were clean and in great shape. My only complaint is the staff (spa, restaurant and front desk). Everyone was nice/pleasant […] enough, but no one went out of their way to be helpful. There are many things to do at the property that are included, and a few you pay extra for, but none were talked about at check in. Waiters didn't offer food suggestions. The cleaning staff and bell hops were very pleasant! Thank goodness for the binder in the room that told me all about the hotel and things to do and that they offered. I would stay again and recommend. You just need to do your own homework. Read moreGenuine Hotels.com guest review
"Beautiful hotel in beautiful location"
Love the Arrowhead Resort and Spa...highly recommend it. FYI, the food at the restaurant was only fair, however, the massage I got from Pam was outstanding!Genuine Hotels.com guest review
"A good experience."
Basicly we were pleased with the hotel, Our only negative comments were the maid did a sloppy job of making the bed and food trays were left out in the halls most of the day.Genuine Expedia guest review
"Good hotel nice view to the lake"
Overall good hotel for a nice get away stay.view from the room was excellent the restaurant view was nice tooGenuine Expedia guest review
I booked with lake Arrowhead Resort and Spa because it was on Lake Arrowhead (my wife and I LOVE lakes). I was disappointed that the "private beach" couldn't have been more than 20 yards across. No romantic walks there! Our room was advertised as having a balcony with lake side view. Technically true, but I'd call it a like-side shelf. And while it […] was facing the *direction* of the lake, the only view we had was of the next building. And when we went to make dinner reservations, they didn't have room for us. 'You should have booked much earlier' we were told in a rather snooty tone. When? Check-in time was 4pm. Before that, we were on the windy road up to the Lake. Ended up having a lovely dinner at the Saddleback grill. Probably should have stayed at the Saddleback Inn. Read moreGenuine Hotels.com guest review
I absolutely needed to rest and I surely did on my visit to this hotel. It was just what I needed to rejuvenate. We arrived on Saturday afternoon and checked in and went to the bar and then the pool. The staff at the bar was incredibly friendly and professional. I will definitely be back to stay longer.Genuine Expedia guest review
"Grear Mountain and Lake Getaway"
Comfortable and welcoming, perfectly situated on the shores of Lake Arrowhead. I don't know what it would be like in the high season, but once school has started and the weather is turning cool, it's a pleasure. There are some negative remarks about the food and service on some websites, but we found the food tasty and inexpensive, and the service fine, […] even oversolicitous. Read moreGenuine Hotels.com guest review
"great location a bit overpriced"
Great location facing lake. We got room that had a pool/lake view. also almost all rooms have balconies where you can have nice dinner. eds are very uncomfortuble, also no breakfast included in the price. This is more like 3 + star hotel than 4 star. However, it does worth money if you book it during week days as weekend prices are just crazy and don't […] worth it. Take a moment and walk around a lake, just ask about hiking paths. Read moreGenuine Expedia guest review
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