All hotels in Lake Arrowhead, California, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here27984 Highway 189, Lake Arrowhead, CA, 92382, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.1 / 5Excellent

Score breakdown (from 326 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.6
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5.0 / 5Outstanding
"Great Choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was great and beautifully designed. Very comfortable and fantastic views of the lake.
Genuine Hotels.com guest review
2 night trip with friends Apr 13, 2015
Richard
US
5.0 / 5Outstanding
"Wonderful Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing service. Everybody was friendly. Lots of fun things to do in Arrowhead. Enjoyed the great food as well. Love it.
Genuine Hotels.com guest review
2 night family trip Apr 10, 2015
Samuel
US
5.0 / 5Outstanding
"Great! thks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we were there celebrating our 34 wedding anniversary very nice place!
Genuine Hotels.com guest review
2 night trip Apr 8, 2015
alvaro
US
5.0 / 5Outstanding
"Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The front desk was very helpful.
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay there was wonderful, we got realy great time there
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
Leslie
US
5.0 / 5Outstanding
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great inn. I made a mistake on my reservation and they fixed it without question
Genuine Hotels.com guest review
1 night romance trip Mar 4, 2015
Everett
US
4.0 / 5Excellent
"SnowGlobe"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
One of the best on the mountain!!!
Genuine Hotels.com guest review
11 night romance trip Feb 14, 2015
John
US
4.0 / 5Excellent
"Very Good Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The resort is beautiful, with a high-ceiling lobby, several cozy places to sit, a beautiful restaurant, an inviting fireplace area, and a Jacuzzi and pool that the kids loved. However, for being as nice and relatively expensive, there were a few things missing--for example, one of the two hot tubs was broken; there was a light that was not working in the bathroom; there was no closet in the room, but just a curtained area in the bathroom to put our suitcases, clothes and shoes, etc. Also, we requested that our friends be roomed near us, and were assured that they would be, but they were on the other end of the hotel. Also, we went skiing all day one Sunday, and, when we came back, our room was still being cleaned; staff told us that they are not paid very well and are told to prioritize check out rooms so new people can be checked in instead of existing guest rooms. When we discussed this with the hotel, instead of giving us a complimentary bottle of wine or breakfast, they claimed that we must have put on our privacy sign, which delayed the cleaning.
Genuine Hotels.com guest review
2 night family trip Feb 15, 2015
Rupa
US
5.0 / 5Outstanding
"Great Family Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I recently stayed at the Lake Arrowhead Resort with our young children. We enjoyed our three night stay. This is a family friendly resort, that also has a sophisticated, romantic side. The staff was friendly and eager to help make our stay enjoyable. Our room was clean and well appointed. The location is ideal; on the lake with gorgeous views and a short walk to restaurants, shops and a large grocery store. If you're looking for a well-run, large, upscale resort at Lake Arrowhead, this is the place to stay.
Genuine Hotels.com guest review
3 night family trip Feb 15, 2015
Keith
US
5.0 / 5Outstanding
"Beautiful Historical Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel. Very clean. Only complaints sliding bathroom door doesn't allow privacy. Pullout sofa bed mattress had no padding just springs. Restaurant was great,delicious food and great service. Cant wait for next visit.
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
Ann
US
4.0 / 5Excellent
"Mountain Getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Family weekend. Rooms were nice. Location can't be beat. Had room service one night and John the waiter was exceptional. Very impressed.
Genuine Hotels.com guest review
2 night family trip Feb 7, 2015
Barbara
US
1.0 / 5Poor
"Very bad and old hotel"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Terrible
Genuine Hotels.com guest review
2 night romance trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
"Weekend Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Modern and clean hotel. We loved our room! Very friendly service too. Our bartender Jeff did an excellent job.
Genuine Hotels.com guest review
1 night romance trip Jan 11, 2015
Jeffrey
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The lobby is beautiful. Restaurant was nice dining and good food. It was a nice surprise to find out the spa facilities and gym was included in the price of room. I will stay there again. Close to Everything.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great family hotel located in the heart of Lake Arrowhead Village.
Genuine Expedia guest review
Other trip Jan 12, 2015
CJ
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel!!
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great for a 2, 3 trip."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a great time. Great hotel excelent for kids.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
olga
US
5.0 / 5Outstanding
"Amazing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just an overall amazing hotel.
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Family getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
had a great family stay. And we will definitely be returning to the arrowhead resort and spa
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
Mitchell
US
5.0 / 5Outstanding
"Amazing hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing hotel and service. The restaurant is delicious too.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful place by the lake"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely stay in winter time! Cold and snow. Good room service
Genuine Expedia guest review
Other trip Jan 3, 2015
jim
US
4.0 / 5Excellent
"Staff was incredible. The wait for the room wasnt."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
we stayed the night of a storm the day before new years eve. our room wasn't ready until 8 pm, which was tough with 3 kids that were pooped from skiing all day. staff was very helpful though and apologetic, and did everything they could to make things up to us. even our lounge waiter helped to check on our room for us. the next day we got snowed in on new year's eve. without a room reservation. waiting for a cancellation, and seeing our struggles with the kids after an exhausting day of trying to get down the mountain, melissa at the front desk went out of her way to call people who hadn't checked in to see if anyone would cancel. on the first call, someone cancelled. we had our room. and at a cheaper rate than the night before. this saved our new year's.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
Michael
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First time I'm any mountain, hoped for snow on Christmas but it was still pleasant up there!
Genuine Expedia guest review
Other trip Jan 1, 2015
im from Hawaii
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is great place to stay in but the one negative thing is the allowance of pets specially dogs of alll size to stay in and around the hotel all the time
Genuine Expedia guest review
Other trip Dec 29, 2014
Racha
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I could hear the foot steps of people upstairs. Heter was not working at night. Goof for dogs, not for people.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"25th Wedding Anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I decided to spend our 25th Wedding Anniversary at the Lake Arrowhead resort & spa! Just beautiful views! The resort upgrade my wife and I to the tranquility suite at no cost! WOW, very nice! The staff was so pleasant and friendly and welcome us with open arms! The room had a jacuzzi spa tub, but a bit deep but great! I don't sleep well but I will tell one thing the bed was great! I like sleeping with the windows open 34 degrees at night and the comforter kept end you very warm! My wife was shock how warm comfortable she was! We ate at the restaurant and food food was very good! I will say I was going to order the steak, and asked the very nice waitress what she recommanded. i was told to try the meatloaf! Very good choice! They have a decent selection of wine to choose from! The one thing we felt could have been better was the choice of music the piano player played! More upbet music would have been nice as my wife and I live to dance! We will definitly go back and stay their again! I would rate my overall stay 9.8 out of a 10. Our 25th Wedding Anniversary will always have a very special place in our memories & out hearts! Thanks for a great stay!
Genuine Expedia guest review
Other trip Dec 24, 2014
Notebook Lovers
US
4.0 / 5Excellent
"Holiday trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
It is a great spot. We came with our 2 dogs. We were placed by the exit door and our dogs barked every time people entered or exited. My hubby and I didn't get much sleep. Also, I wish we had a view of the lake. The hotel lobby is great and everyone was very nice.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Kelly
US
5.0 / 5Outstanding
"Winter getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our family celebrates my husbands birthday at LAR&S and we had a great time. The hotel was beautifully decorated for the holidays and we spent lots of time hanging around the great room lobby drinking coco and reading in their cozy chairs. Our room was nicely appointed and clean and the hotel staff very courteous. It was so nice to have the village just a short walk away with lots of good shopping. We will definitely be back!
Genuine Hotels.com guest review
2 night family trip Dec 12, 2014
Kathleen
US
4.0 / 5Excellent
"A wonderful stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is our second visit to the Resort. We enjoyed ourselves very thoroughly. We had a lake view room very near the swimming pool. The spa is wonderful as my companion had what she termed "the best facial I have ever had". The staff is very friendly and accommodating.
Genuine Expedia guest review
Other trip Dec 10, 2014
Stephen
US
4.0 / 5Excellent
"BEAUTIFUL HOTEL- BEAUTIFUL LOCATION"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
IT WAS A VERY LAST MINUTE DECISION TO STAY AT THE RESORT SO IT HAD TO HAVE BEEN CLOSE TO 8:00PM WHEN WE CHECKED IN SO IT WAS DARK ALREADY, BUT WHEN WE WALKED IN WE COULD SEE THAT XMAS PARTIES WERE GOING ON AND THE HOTEL WAS BEAUTIFUL, I LOVE IT!!! HOWEVER OUR ROOM WAS ON THE FIRST FLOOR AND AFTER WE RETURNED FROM DINNER CELEBRATING 14 YEARS OF MARRAIGE WE COULD NOT ENJOY THE ROOM, AT ALL. THE MUSIC FROM THE PARTIES WAS OVERWHELMING AND YOU COULD LITERALLY FEEL THE BASS AND HEAR ALL OF THE SCREAMING AND YELLING OF EVERYONE HAVING A GREAT TIME WHICH IS AWESOME, JUST NOT WHEN YOU ARE TRYING TO HAVE SOME ALONE TIME. I DID HOWEVER CALL THE FRONT DEST TO SEE HOW LONG THIS WOULD BE GOING ON OR TO SEE IF THEY COULD SWITCH US ROOMS FARTHER AWAY AND I WAS TOLD TO AT LEAST MIDNIGHT AND THAT THERE WERE NO OTHER ROOMS AVAILABLE AT THAT TIME BUT SHE DID SEND US A BOTTLE OF CHAMPAGNE WHICH WAS REALLY NICE, UNFORTUNETLY EVEN THE CHAMPAGNE COULD NOT DROWN OUT THE NOISE. WE COULDN'T EVEN ENJOY THE BALCONY BECAUSE IT WAS SO LOUD AND COME TO FIND OUT IT WAS COMPLETLY FLOODED WHEN WE WALKED OUT WITH OUR SOCKS ON, A GOOD INCH OF STANDING WATER, THAT SUCKED. WE WILL STAY THERE AGAIN, BUT WE WILL FOR SURE ASK FOR A DIFFERENT ROOM AND INSPECT THE BALCONY BEFORE GOING OUT THERE.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Dana
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time. The hotel staff were outstanding.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Mountain Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed the week before Thanksgiving and it was gorgeous. Had room service, a massage, and found a 9 mile hike nearby. Great place for a quick getaway from Los Angeles.
Genuine Hotels.com guest review
2 night romance trip Nov 23, 2014
Crystal
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay.... Staff is great and polite. Every on was poite and always said good morning, good afternoon etc. Will defiantely plan another trip and stay here.
Genuine Hotels.com guest review
2 night family trip Nov 27, 2014
Jessica
US
5.0 / 5Outstanding
"Quiet Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wanted a quiet getaway and got just that. Property is centrally located next to the Village which has restaurants and grocery store. There's a short but beautiful Arrowhead Lake Association hiking trail that you can take. If it's your first time, take a ride on the Lake Arrowhead Queen boat ride, which is a great way to see all the homes around the lake and get a little history.
Genuine Hotels.com guest review
2 night romance trip Nov 27, 2014
A Traveler
US
3.0 / 5Good
"Nice but could use some improvement."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Check in uneventful, room was available before standard time. "Deluxe" lake view was not that great, looking at the pool through a dirty window was more like it. Didn't complain as we were only staying for 2 nights. Otherwise, the room was nice and the bed was very comfortable. Had a pretty good meal at Bin 189, were greeted by most employees and the young lady at the Coffee bar was very nice. Parking was easy and the resort was in good condition.
Genuine Expedia guest review
Other trip Nov 30, 2014
Joe
US
4.0 / 5Excellent
"nice hotel in the mountains"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel. Great atmosphere. Comfortable settings and plenty of amenities. Would have liked a better view to enjoy the balcony with morning coffee, and you can hear people's conversations pretty clear as they walk by your room. But all in all a great place to stay.
Genuine Expedia guest review
Other trip Nov 24, 2014
Jennifer
US
5.0 / 5Outstanding
"Wonderful Overnight Get Away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just 2 1/2 hours from our home in San Diego,made for a great overnight get away. The resort recently refurbished is beautifully decorated with a modern mountain look. The staff was friendly and professional. We stayed in a beautifully appointed room over looking the Lake and forest. We definitely want to return so we can fully take advantage of the beautiful spa and restaurant.
Genuine Expedia guest review
Other trip Nov 20, 2014
Carol
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice location, hotel bar & restaurant was awesome and the staff were extremely professional & courteous!
Genuine Expedia guest review
Other trip Nov 20, 2014
adee
US
5.0 / 5Outstanding
"Great hotel. We like it a lot, a lot of comfort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
A great resort for all season's. Nested in a forest by the lake on top of the mountain... just spectacular, and very comfortable.
Genuine Expedia guest review
Other trip Nov 20, 2014
KJ
US
5.0 / 5Outstanding
"lake"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing! Beautiful area and wonderful service
Genuine Hotels.com guest review
2 night family trip Nov 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Not so good start, great finish!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay did not start on the right note. We arrived (after driving almost 2 hours) to the hotel at 3:30, 30 minutes past check in time only to find out our room wasn't ready. However, once we did get into our room, everything else was as good or better than expected! The hotel itself is quite beautiful, the room was spacious, clean and comfortable. The lake view from the the room was awesome! The staff were knowledgeable, helpful and very courteous. Definitely going back!!
Genuine Hotels.com guest review
2 night romance trip Nov 9, 2014
A Traveler
US
4.0 / 5Excellent
"Relaxing"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a very relaxing and enjoyable time at Lake Arrowhead Resort and Spa. Great grounds right on the lake itself with it's own private beach. This place is dog friendly which was a huge plus for my fiance and I as we have a puppy and the whole area was pretty dog friendly as well. Great facilities and lobby, service was great, the food left something to be desired but there are great eateries just down the road so it wasn't a problem at all.
Genuine Hotels.com guest review
2 night romance trip Oct 31, 2014
Christopher
US
5.0 / 5Outstanding
"Happy To Be Here!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everyone, from the hotel staff to the restaurant employees, to the spa services was wonderful! What a beautiful hotel, best rest I have had in a long time!!
Genuine Hotels.com guest review
3 night trip Oct 26, 2014
Susan
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excelkent
Genuine Hotels.com guest review
1 night romance trip Oct 24, 2014
Pam
US
5.0 / 5Outstanding
"The best hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff went above and beyond it was amazing and very memorable
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
sara
US
4.0 / 5Excellent
"Nice hotel in excellent location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were able to get into our room early. The room had a nice view of the lake and is located within a stone's throw of the lower village shops and restaurants. We couldn't get into the bar or restaurant at 7 p.m. on a Saturday night, but dinner ordered from room service was great. The bed was great. The only issue we had was the person staying on the 3rd floor above us who made lots of thunderous footstep noises.
Genuine Expedia guest review
Other trip Oct 27, 2014
Patrick
US
3.0 / 5Good
"Teething pains"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Barking dog in an adjacent room that the staff couldn't / wouldn't deal with for an hour and a half. Room service detritus in the hall for a whole evening (that's just not OK). Expected better for the price point. Room and bed were nice, staff was polite.
Genuine Expedia guest review
Other trip Oct 20, 2014
Niko
US
1.0 / 5Poor
"Relaxing get away? think twice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    1.0
My family and I were hoping for a much needed relaxing getaway away from the city. The hotel was nice, staff was very friendly. There was a wedding and an after party going on right above us (on a Sunday). Our weekend getaway turned into a nightmare pretty quick. All afternoon and well into the evening we heard the wedding singer singing her lungs out in the garden. When that finally ended the dancing and stomping began right above us. That went on until 1:30. Finally when we thought that was over we decided to open the patio door to atleast enjoy some fresh air since we haven't slept or relaxed all day! Then we were hearing voices, of people talking, having drinks and hanging out (maybe from the party). Tried to change rooms earlier that night but the hotel was fully booked. The one room they had available didn't have a lake view which is why we came here for and paid extra for. The General Manager should either NOT book rooms right below an event or notify the guests of such an event taking place. No common sense or courtesy I guess. After the $250/night getaway at a resort spa we came home thinking we would've been better off staying home!
Genuine Hotels.com guest review
1 night family trip Oct 12, 2014
Rukshan
US
5.0 / 5Outstanding
"Beautiful resort."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I enjoy everything about my stay. The staff was excellent and the rooms were comfortable.
Genuine Expedia guest review
Other trip Oct 14, 2014
michael
US
4.0 / 5Excellent
"Great place...that needs a more attentive staff."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was excellent! Beds and pillows were very comfortable. Large NICE towels in the bathroom. Large towels available at the pool. Lots of nice touches like fresh fruit flavored water at the pool, lobby and spa area. Hotel and rooms were clean and in great shape. My only complaint is the staff (spa, restaurant and front desk). Everyone was nice/pleasant enough, but no one went out of their way to be helpful. There are many things to do at the property that are included, and a few you pay extra for, but none were talked about at check in. Waiters didn't offer food suggestions. The cleaning staff and bell hops were very pleasant! Thank goodness for the binder in the room that told me all about the hotel and things to do and that they offered. I would stay again and recommend. You just need to do your own homework.
Genuine Hotels.com guest review
2 night family trip Oct 5, 2014
carrie
US
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