All hotels in Lake Arrowhead, California, United States of America
1 room, 2 adults
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27984 Highway 189, Lake Arrowhead, CA, 92382, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 332 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    4.5
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3.0 / 5Good
"Gem of a property; very poor service in restuarant"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Beautiful property on a hidden lake / gem of a find. Staff wasn't as helpful as I would have preferred; restaurant server was rude - got up and left! Cute village next door; just don't expect much service.
Genuine Hotels.com guest review
1 night trip Jun 29, 2015
Wendy
US
1.0 / 5Poor
"Worst sleep ever!"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
The bed hurt. It was so lumpy that my husband and I couldn't sleep next to each other. The lumps were visible! Air conditioner only works if set to an extremely hot or cold temp (this is what maintenance told me after I tried to have someone fix it). Otherwise it turns on and off every few minutes, waking u up all night. The spa had no towels, no robes and the hot tub was closed . The sauna was also closed . Outdoor jacuzzi was also closed. At the restaurant they brought us the wrong food- twice. I'll never waste my money here again!!!
Genuine Hotels.com guest review
2 night romance trip Mar 28, 2015
Stephanie
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Fantastic hotel. Took our little one, who thoroughly enjoyed the private beach. Great service at the Front Desk as well as Bin 189 for dinner. Will likely return and would recommend highly.
Genuine Hotels.com guest review
1 night family trip Jun 28, 2015
Sean
US
5.0 / 5Outstanding
"Weekend getaway from LA."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a great weekend getaway. I've been coming here for some 30 years. Staff is great and the views from most of the lake c Side rooms are awesome. Try to book a room with a balcony and Lake view.
Genuine Hotels.com guest review
1 night romance trip Mar 30, 2015
John
US
4.0 / 5Excellent
"Great place but poor service"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a fun at the Lake, pool and village. But very disappointed by unfriendly and lazy attitde of the receptionist lady. She made a mistake on my address and made us wait to more than 5 minutes to go somewhere to call! Terrible. Also the restaurant service is very slow and not nice. We would go out for a dinner next time. But the hotel is very nice and we love location by the lake.
Genuine Hotels.com guest review
1 night family trip Jun 14, 2015
A Traveler
US
3.0 / 5Good
"Uppity and Unfriendly"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The best thing about Lake Arrowhead Resort and Spa (LARS) is the lady at the front desk, Reid. She was exceptionally knowledgeable, accommodating, and kind. We could not say the same about the rest of the staff. They rarely greeted us. At the LARS restaurant, with plenty of tables available and no hostess in sight, TWICE waitresses told us to stand and wait and refused to seat us. In a similar fashion, with empty plates on the table, waitresses refused to clear them off. It was almost as if everyone working there was stuck in their own position and ego and wouldn't help each other out. The same goes for Lake Arrowhead in general. It's not a very friendly place. People aren't willing to help one another and appear to be lost in their own world. Well, what do you expect from a town where 2/3s of the people who own homes there, don't live there. Uppity place. Also, we only stayed one night and in our room, when the water was changed, it went from LARS designer water bottles (which we paid $3 each for) to Lake Arrowhead water bottles. I guess they ran out? Very tacky and cheap in my opinion. We don't plan on returning to Lake Arrowhead any time soon.
Genuine Hotels.com guest review
2 night romance trip May 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Tranquil Lake Arrowhead"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful!
Genuine Hotels.com guest review
2 night family trip May 25, 2015
juan
US
5.0 / 5Outstanding
"Amazing Customer Service and Great Atmosphere"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A wonderful romantic getaway. The service was amazing and so was the location itself. Loved the views and isolated feeling of this place. The hotel is pricey but surrounding area shops and bars are more reasonable.
Genuine Hotels.com guest review
1 night romance trip May 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Greatest Family Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Family trip. When we checked in the hotel clerk gave each of my kids a little present from the treasure chest which made my kids trip. The town is in walking distance. I never once got in my car.
Genuine Hotels.com guest review
1 night family trip May 9, 2015
JOANNA
US
5.0 / 5Outstanding
"A breath of fresh air"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had such a wonderful time. It was foggy and rainy when we arrived which I loved. We walked around the grounds, took some great photos and came across sweet smelling lilac bushes! When we awoke in the morning, the sun was shining and the view was stunning. We went to breakfast at Belgian Waffle Works. We waited an hour, starving for waffles. I was very disappointed. They were dry and tasted weird. I asked if there was almond or something and he said they add cherry extract to their batter. Not tasty. WHY?
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
Susan
US
3.0 / 5Good
"Disappointed on the Lake"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
Lake Arrowhead Resort is a nice hotel, but a very very long drive from I-10 or I-60. The signs for the hotel are very very small, and I had alot of trouble finding the hotel, even with my GPS. I was upset that the hotel has a Resort Fee, which gives you free parking, free internet, and the use of two pools.
Genuine Hotels.com guest review
1 night trip with friends Apr 25, 2015
Richard
US
4.0 / 5Excellent
"Great location at the Lake!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel is in a great location and has beautiful views of the lake! We stayed there in spring and the weather was very nice. It's walking distance to Lake Arrowhead Village. Lots of shopping and a little theme park for younger kids. You can also walk to Leroys's and get a nice tour of the Lake. The restuarant has very good food if you just want to stay at the hotel. The kids loved it! Great place to stay.
Genuine Hotels.com guest review
2 night family trip Apr 20, 2015
FARZAD
US
4.0 / 5Excellent
"Great resort, but be sure to get the right room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The only advice I would give is to ask for a room as far away from the lobby as possible. Even if you have to sacrifice a view of the lake. (You shouldn't spend time in your room anyway! The area is beautiful.) But, when it's time to go to sleep, if there is an event in the lobby ballroom, you won't get any early sleep. There was a wedding the Saturday I stayed. The reception was loud. I don't begrudge the wedding party for having a blast, but the music and dancing reverberated until nearly midnight. Unusually loud, especially since I was staying there for a peaceful getaway. Besides that, the service is top notch and the staff is extremely attentive.
Genuine Hotels.com guest review
1 night trip Apr 18, 2015
Robert
US
5.0 / 5Outstanding
"Great Choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was great and beautifully designed. Very comfortable and fantastic views of the lake.
Genuine Hotels.com guest review
2 night trip with friends Apr 13, 2015
Richard
US
5.0 / 5Outstanding
"Wonderful Vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing service. Everybody was friendly. Lots of fun things to do in Arrowhead. Enjoyed the great food as well. Love it.
Genuine Hotels.com guest review
2 night family trip Apr 10, 2015
Samuel
US
5.0 / 5Outstanding
"Great! thks"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we were there celebrating our 34 wedding anniversary very nice place!
Genuine Hotels.com guest review
2 night trip Apr 8, 2015
alvaro
US
4.0 / 5Excellent
"Great for a getaway...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
We only stayed one night in a lake facing room with a King size bed (room 350). Nice room - but sadly the air conditioning didn't work and we couldn't get the temperature below 77 degrees. There are no windows that will open in this room. Also, the mattress was broken and collapsed on one side. I notified the front desk on exit but had no desire to change rooms in the middle of the night or deal a serviceman at 10 PM
Genuine Expedia guest review
Other trip Apr 5, 2015
Eric
US
4.0 / 5Excellent
"Helpful, friendly hotel staff"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This place is right next to Lake Arrowhead Village and the lake, so you get great view and also convenience. The front desk people are extremely helpful and they will tell you the cheapest way to get around in Lake Arrowhead if you don't have a car. Room is okay though, nothing to be wow about. Overall the stay was good.
Genuine Expedia guest review
Other trip Apr 1, 2015
Elaine
US
5.0 / 5Outstanding
"Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The front desk was very helpful.
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay there was wonderful, we got realy great time there
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
Leslie
US
5.0 / 5Outstanding
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great inn. I made a mistake on my reservation and they fixed it without question
Genuine Hotels.com guest review
1 night romance trip Mar 4, 2015
Everett
US
4.0 / 5Excellent
"SnowGlobe"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
One of the best on the mountain!!!
Genuine Hotels.com guest review
11 night romance trip Feb 14, 2015
John
US
4.0 / 5Excellent
"Very Good Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
The resort is beautiful, with a high-ceiling lobby, several cozy places to sit, a beautiful restaurant, an inviting fireplace area, and a Jacuzzi and pool that the kids loved. However, for being as nice and relatively expensive, there were a few things missing--for example, one of the two hot tubs was broken; there was a light that was not working in the bathroom; there was no closet in the room, but just a curtained area in the bathroom to put our suitcases, clothes and shoes, etc. Also, we requested that our friends be roomed near us, and were assured that they would be, but they were on the other end of the hotel. Also, we went skiing all day one Sunday, and, when we came back, our room was still being cleaned; staff told us that they are not paid very well and are told to prioritize check out rooms so new people can be checked in instead of existing guest rooms. When we discussed this with the hotel, instead of giving us a complimentary bottle of wine or breakfast, they claimed that we must have put on our privacy sign, which delayed the cleaning.
Genuine Hotels.com guest review
2 night family trip Feb 15, 2015
Rupa
US
5.0 / 5Outstanding
"Great Family Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My wife and I recently stayed at the Lake Arrowhead Resort with our young children. We enjoyed our three night stay. This is a family friendly resort, that also has a sophisticated, romantic side. The staff was friendly and eager to help make our stay enjoyable. Our room was clean and well appointed. The location is ideal; on the lake with gorgeous views and a short walk to restaurants, shops and a large grocery store. If you're looking for a well-run, large, upscale resort at Lake Arrowhead, this is the place to stay.
Genuine Hotels.com guest review
3 night family trip Feb 15, 2015
Keith
US
3.0 / 5Good
"Stay was very comfortable!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was packed! Service at restaurant was very disappointing. So slow at both dinner and breakfast time. We were told incorrect information. Had we listened to waitress we would have never been sat or served. Very sad as hotel is gorgeous. Restaurant staff needs more training and support. Excellent Housekeeping! Had towels delivered quickly and efficiently and a pull out bed was made upon bed time for us!!
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful Historical Resort"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful hotel. Very clean. Only complaints sliding bathroom door doesn't allow privacy. Pullout sofa bed mattress had no padding just springs. Restaurant was great,delicious food and great service. Cant wait for next visit.
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
Ann
US
4.0 / 5Excellent
"Mountain Getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Family weekend. Rooms were nice. Location can't be beat. Had room service one night and John the waiter was exceptional. Very impressed.
Genuine Hotels.com guest review
2 night family trip Feb 7, 2015
Barbara
US
5.0 / 5Outstanding
"early valentines day"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing hotel all around, would stay again, loved the Bin 189 restaurant with craft beer
Genuine Expedia guest review
Other trip Feb 10, 2015
EP
US
4.0 / 5Excellent
"Perfect get away!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had booked this for my Birthday get away and it was a great hotel. Coming in on a Sunday it was quite and it was super bowl Sunday so the hotel restaurant bar had some specials on. I love the decor in the hotel and went to the Spa in the morning. Beds are comfy and they even upgraded us to a Lake view room. I will definitely be back here again soon.
Genuine Expedia guest review
Other trip Feb 4, 2015
Katie
US
1.0 / 5Poor
"Very bad and old hotel"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Terrible
Genuine Hotels.com guest review
2 night romance trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
"Weekend Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Modern and clean hotel. We loved our room! Very friendly service too. Our bartender Jeff did an excellent job.
Genuine Hotels.com guest review
1 night romance trip Jan 11, 2015
Jeffrey
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The lobby is beautiful. Restaurant was nice dining and good food. It was a nice surprise to find out the spa facilities and gym was included in the price of room. I will stay there again. Close to Everything.
Genuine Expedia guest review
Other trip Jan 13, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great family hotel located in the heart of Lake Arrowhead Village.
Genuine Expedia guest review
Other trip Jan 12, 2015
CJ
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent hotel!!
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Great for a 2, 3 trip."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a great time. Great hotel excelent for kids.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
olga
US
5.0 / 5Outstanding
"Amazing hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Just an overall amazing hotel.
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Family getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
had a great family stay. And we will definitely be returning to the arrowhead resort and spa
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
Mitchell
US
5.0 / 5Outstanding
"Amazing hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing hotel and service. The restaurant is delicious too.
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful place by the lake"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely stay in winter time! Cold and snow. Good room service
Genuine Expedia guest review
Other trip Jan 3, 2015
jim
US
4.0 / 5Excellent
"Staff was incredible. The wait for the room wasnt."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
we stayed the night of a storm the day before new years eve. our room wasn't ready until 8 pm, which was tough with 3 kids that were pooped from skiing all day. staff was very helpful though and apologetic, and did everything they could to make things up to us. even our lounge waiter helped to check on our room for us. the next day we got snowed in on new year's eve. without a room reservation. waiting for a cancellation, and seeing our struggles with the kids after an exhausting day of trying to get down the mountain, melissa at the front desk went out of her way to call people who hadn't checked in to see if anyone would cancel. on the first call, someone cancelled. we had our room. and at a cheaper rate than the night before. this saved our new year's.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2014
Michael
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First time I'm any mountain, hoped for snow on Christmas but it was still pleasant up there!
Genuine Expedia guest review
Other trip Jan 1, 2015
im from Hawaii
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is great place to stay in but the one negative thing is the allowance of pets specially dogs of alll size to stay in and around the hotel all the time
Genuine Expedia guest review
Other trip Dec 29, 2014
Racha
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I could hear the foot steps of people upstairs. Heter was not working at night. Goof for dogs, not for people.
Genuine Expedia guest review
Other trip Dec 28, 2014
A Traveler
US
5.0 / 5Outstanding
"25th Wedding Anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I decided to spend our 25th Wedding Anniversary at the Lake Arrowhead resort & spa! Just beautiful views! The resort upgrade my wife and I to the tranquility suite at no cost! WOW, very nice! The staff was so pleasant and friendly and welcome us with open arms! The room had a jacuzzi spa tub, but a bit deep but great! I don't sleep well but I will tell one thing the bed was great! I like sleeping with the windows open 34 degrees at night and the comforter kept end you very warm! My wife was shock how warm comfortable she was! We ate at the restaurant and food food was very good! I will say I was going to order the steak, and asked the very nice waitress what she recommanded. i was told to try the meatloaf! Very good choice! They have a decent selection of wine to choose from! The one thing we felt could have been better was the choice of music the piano player played! More upbet music would have been nice as my wife and I live to dance! We will definitly go back and stay their again! I would rate my overall stay 9.8 out of a 10. Our 25th Wedding Anniversary will always have a very special place in our memories & out hearts! Thanks for a great stay!
Genuine Expedia guest review
Other trip Dec 24, 2014
Notebook Lovers
US
4.0 / 5Excellent
"Holiday trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
It is a great spot. We came with our 2 dogs. We were placed by the exit door and our dogs barked every time people entered or exited. My hubby and I didn't get much sleep. Also, I wish we had a view of the lake. The hotel lobby is great and everyone was very nice.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Kelly
US
5.0 / 5Outstanding
"Winter getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our family celebrates my husbands birthday at LAR&S and we had a great time. The hotel was beautifully decorated for the holidays and we spent lots of time hanging around the great room lobby drinking coco and reading in their cozy chairs. Our room was nicely appointed and clean and the hotel staff very courteous. It was so nice to have the village just a short walk away with lots of good shopping. We will definitely be back!
Genuine Hotels.com guest review
2 night family trip Dec 12, 2014
Kathleen
US
4.0 / 5Excellent
"A wonderful stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is our second visit to the Resort. We enjoyed ourselves very thoroughly. We had a lake view room very near the swimming pool. The spa is wonderful as my companion had what she termed "the best facial I have ever had". The staff is very friendly and accommodating.
Genuine Expedia guest review
Other trip Dec 10, 2014
Stephen
US
4.0 / 5Excellent
"BEAUTIFUL HOTEL- BEAUTIFUL LOCATION"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
IT WAS A VERY LAST MINUTE DECISION TO STAY AT THE RESORT SO IT HAD TO HAVE BEEN CLOSE TO 8:00PM WHEN WE CHECKED IN SO IT WAS DARK ALREADY, BUT WHEN WE WALKED IN WE COULD SEE THAT XMAS PARTIES WERE GOING ON AND THE HOTEL WAS BEAUTIFUL, I LOVE IT!!! HOWEVER OUR ROOM WAS ON THE FIRST FLOOR AND AFTER WE RETURNED FROM DINNER CELEBRATING 14 YEARS OF MARRAIGE WE COULD NOT ENJOY THE ROOM, AT ALL. THE MUSIC FROM THE PARTIES WAS OVERWHELMING AND YOU COULD LITERALLY FEEL THE BASS AND HEAR ALL OF THE SCREAMING AND YELLING OF EVERYONE HAVING A GREAT TIME WHICH IS AWESOME, JUST NOT WHEN YOU ARE TRYING TO HAVE SOME ALONE TIME. I DID HOWEVER CALL THE FRONT DEST TO SEE HOW LONG THIS WOULD BE GOING ON OR TO SEE IF THEY COULD SWITCH US ROOMS FARTHER AWAY AND I WAS TOLD TO AT LEAST MIDNIGHT AND THAT THERE WERE NO OTHER ROOMS AVAILABLE AT THAT TIME BUT SHE DID SEND US A BOTTLE OF CHAMPAGNE WHICH WAS REALLY NICE, UNFORTUNETLY EVEN THE CHAMPAGNE COULD NOT DROWN OUT THE NOISE. WE COULDN'T EVEN ENJOY THE BALCONY BECAUSE IT WAS SO LOUD AND COME TO FIND OUT IT WAS COMPLETLY FLOODED WHEN WE WALKED OUT WITH OUR SOCKS ON, A GOOD INCH OF STANDING WATER, THAT SUCKED. WE WILL STAY THERE AGAIN, BUT WE WILL FOR SURE ASK FOR A DIFFERENT ROOM AND INSPECT THE BALCONY BEFORE GOING OUT THERE.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Dana
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We had a great time. The hotel staff were outstanding.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Mountain Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed the week before Thanksgiving and it was gorgeous. Had room service, a massage, and found a 9 mile hike nearby. Great place for a quick getaway from Los Angeles.
Genuine Hotels.com guest review
2 night romance trip Nov 23, 2014
Crystal
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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