We had no balcony to our room which we were promised in our reservations. We ordered room service and only half of the items were received and we were billed for the full amount. It was totally in edible.Genuine Hotels.com guest review
"Nice place, but VERY EXPENSIVE for what it is"
The rooms are average sized, nothing too special, beds are very nice. But the price of the rooms are nearly double what they should be for what you get. And forget about the in house restaurant, dinner is over 30 for just about anything. Might be ok for a couple's weekend but, not for a family dinner. Fortunately, there are several alternatives just […] walking distance from the hotel. Rooms were clean and well maintained, though the air conditioner did go on and off every couple of minutes for some reason. Read moreGenuine Hotels.com guest review
"Loved the Place!"
We came here the Sunday after the 4th of July as a last minute get away. We loved it, we only stayed one night but we ate most meals at the inn & hung out at the bar on Sunday night. We had a beautiful king corner unit with a balcony and lake view. We had a really great dinner & breakfast at the restaurant.Genuine Hotels.com guest review
Great location and great potential. The staff seemed to all be relatively new, with some of the staff truly inconvenienced when requests were made. Room phones didn't work, TV's, couldn't be repaired, and an overall attitude of "just live with what we're giving you". One major exception...the lake guide was fantastic!Genuine Hotels.com guest review
"4th of July stayover"
We stayed in 2nd floor room 252 LAKEVIEW. We expected a good LAKE VIEW but the LAKE view is obstructed by the trees NEXT TO THE ROOMS. The description should really be called LAKE SIDE. But we were able to see and enjoy the fireworks. Otherwise we enjoyed the stay at this resort. This was our 2nd stay at this resort.Genuine Hotels.com guest review
"Lake Arrowhead resort and spa"
First off I would like to say the resort is amazing. Great place to get away and relax. Front desk was very helpful and nice apon our arrival. Went to have dinner at Bin and the food was great. The service wasn't that great. Our server looked like she didn't knowc what she was doing. She seem more focus on other table beside us. My girlfriend had to […] share my water because they didn't ask us the refill our water until we were about to leave. The outside patio was good. Over looking the lake. Read moreGenuine Hotels.com guest review
Loved the hote. Private beach is heaven!. Don't even leave the property. Avoid the Village except to take the Arrowhead Queen. A real treat.Genuine Hotels.com guest review
Helpful staff, beautiful location.Genuine Hotels.com guest review
"Such a great stay!"
My wife and I were so impressed with how friendly and helpful your staff were. The stay was fantastic, the food was great, and we can't wait to come back! Thanks for everything! Sincerely, Adam LawrenceGenuine Hotels.com guest review
We stayed here for a few nights of vacation. Beautiful scenery, very nice rooms. The private beach is wonderful, with a really nice pool too. Definitely would recommend!Genuine Hotels.com guest review
"Getaway in the Pines"
We arrived at the hotel early. I asked if I could check in early and the front desk clerk checked to see if there was a room available. The only room available did not have a balcony so she said she would take my phone number and call me. We received a call within an hour and was able to check in early. She gave us a room that was close to the lobby […] (I have a knee injury which makes it difficult to walk far). We ate dinner in the hotel restaurant which was fabulous! Our waiter was very busy but made a point to make sure everything was perfect for us and check on us frequently. I would definitely recommend this hotel and plan on returning in the future. The only reason I gave it a 4 instead of a 5 in the "Convenience of hotel location" is because there is not an easy path from the hotel to the Lake Arrowhead Village net door. Read moreGenuine Hotels.com guest review
They made some improvements to the property in 2013. It is much improved. The rooms are nice. Very pet friendly hotel. My only complaint is there are very few options in the surrounding area for a good meal.Genuine Hotels.com guest review
"Has a privat Beach"
Great Hotel, awesome staff and amenities plus a super short walk to shops and restaurantsGenuine Expedia guest review
"Has a privat Beach"
Great Hotel, awesome staff and amenities plus a super short walk to shops and restaurantsGenuine Expedia guest review
"Very good restaurant."
Pretty good room. Had small electral issue. Asked (and paid) for lake view - got distant view over roof of garage and far from lobby. Nice staff and great restaurant.Genuine Expedia guest review
Hoped for early check in but got a call an hour after check in time that the room was ready. Check out on my confirmation said 12 but the desk upon arrival said it was 11.Genuine Hotels.com guest review
-close to village, many amenities , wi-fi -$20 charge for parking and gym -so they are not free (even if you don't use the gym you will pay for it) -we were on 1st floor , so could hear all the noise in the parking lot!Genuine Expedia guest review
We had a lake view room on the 2nd floor. The view was great, unfortunately you could hear every single movement, step, sneeze, etc. of the people above us. It sounded like a heard of elephants. I expected a better quality room for the price and the rating.Genuine Hotels.com guest review
Guest who stayed above us did NOT sleep all night, so this means neither did we! The noise the floor/ ceiling made was a creeping/ cracking noise. Very annoying.Genuine Expedia guest review
Amazing gym full with exercise classes available to resort guestsGenuine Hotels.com guest review
"It was warm and cozy at Lake Arrowhead"
Very easy to find and then park. I like the openness of the lobby and the décor. Very friendly staff. View of the lake were pleasing.Genuine Expedia guest review
The hotel is very old and everything looks old, they close the Jacuzzi very early, not good.Genuine Hotels.com guest review
This hotel is amazing and in a wonderful place. It is also a 5 minute walk near pine trees and fresh air, to the village. The staff was attentive and accomidating. We want to stay there again!Genuine Expedia guest review
This hotel has a great location if you want to stay by the lake and walk to the Village, also like the fact that it's pet friendly as we were able to bring our dog along with us on vacation.Genuine Hotels.com guest review
"Perfect Get-Away without an agenda"
Our favorite "decompress" destination. Beautiful setting. Best thing is the allergy sensitive kitchen. This is the only restaurant that my son has been able to enjoy. The only regret is that it looks like they are replacing some of the very comfortable and inviting seating in the main lobby...Genuine Hotels.com guest review
AWFUL! Staff acted like a deer in headlights when we had someone (a stranger) just enter our room. No action on their part!!!! We were not able to change our room, I insisted that our key cards get changed. Very loud, wall so thin you can hear everything from next room. Hotel staff did not do anything to remedy the situation. Just a total joke! Oh and […] to top it off, we picked up food at the restaurant and were charged as if it was room service. All the extra fees included. Read moreGenuine Hotels.com guest review
"Perfect for a cozy Arrowhead get-away!"
Room was clean, bed was super comfortable, pull out couch in the room, coffee maker is hidden in the nightstand, nice large bathroom, cute patio area overlooking the lake. I had a spa treatment and was very impressed with the facilities. We stayed on New Year's eve and couldn't get into the restaurant because we didn't reserve ahead of time, but it […] looked like a lot of fun and nicely decorated in there. The lobby was decorated for the holidays and has a lodge feel. Lots of sitting area, a huge fireplace, a cute coffee shop/gift store. I will definitely go back. Read moreGenuine Hotels.com guest review
"Nice getaway from LA"
The hotel facilities were really nice, the staff always friendly, and the location is fabulous. Lakeview rooms are the best. The only turnoff was the food - clearly overprized for the quality.Genuine Expedia guest review
The room was a little pricey ($330) but the facilities were great, we used the gym and spa. The only complaint we had was we went to the resturant at the hotel and were told it was an hour wait. We asked if we could get a bite at the bar area which was packed and were told there was one table in front of the fireplace they would set up for us. After […] standing around for 25 minutes and nobody taking our order I went up to the bar and ordered 3 desserts from the bartender. After another 20 minutes we asked a waitress for water and got some. Our desserts took 30 minutes to arrive after we ordered them. Total time of 1 hr from when we walked in until our desserts arrived at our table. Read moreGenuine Expedia guest review
"Getting there on Christmas is not a great idea."
I liked the place overall. WE went there with our two little boys and it was the hostess at the restaurant that told it it was advisable to order to-go and then they took 1.5 hrs to get the food ready! The boys where hungry and sleepy by then.Genuine Hotels.com guest review
For the price that we paid, we expected something better. The so-called lake view room was more like a view of mostly trees and a super tiny view of the lake. Room decor and entire hotel was very elegant. However, the bedsheets and pillow sheets were dusty when we first came in to our room for some reason. Bed was super comfy and the room smelled really […] clean and fresh. The walls in the room were thin!! We could hear people walking in the hallway, people talking next door and kids jumping upstairs!!! We ordered room service for dinner and were told we had to wait up to an hour and a half. Since we were tired and didn't want to go out, we decided to wait. An hour and 45 minutes later, we checked up on our order only to be told that our order somehow got lost and that we would need to wait another 2 and 1/2 hours! I got really upset because we had little kids with us. The person I was talking to was very apologetic but extreme hunger along with tiredness/sleepiness made me very upset and mad that I told him to forget it. We were about to grab some fast food when the manager called back and offered to comp our dinner and place it in the front of the kitchen line so we wouldn't have to wait too long. We got our food ~20 mins later and the manager personally delivered it! This just goes to show they really want their guests to be happy. But please update your computer system so things like this don't happen again. Overall, it was an okay experience. Read moreGenuine Expedia guest review
Great location, Holiday Family Traditions were greatGenuine Hotels.com guest review
"Fabulous resort & it's pet friendly"
My family and I had the best Christmas vacation at the resort. We had a beautiful view of the lake, enjoyed a day of skiing at nearby Big Bear and had a wonderful traditional Holiday meal on Christmas Day at Bin 189 the resort's restaurant. The resort is pet friendly, service was wonderful & the room clean & tastefully decorated. We will definitely […] be coming back. Read moreGenuine Hotels.com guest review
Nice for Christmas, gorgeous view on the water front lot, nice linens in up to date rooms. Staff should talk about amenities more, such as a pool and spa, gym, etc.Genuine Expedia guest review
"Great place to stay."
Very comfortable place.Genuine Hotels.com guest review
Loved it. Spent the Thanksgiving weekend there.Genuine Hotels.com guest review
"Great location, near Village and restaurants"
We've stayed here 4 of the last 5 years after Thanksgiving. Rooms are nice and lake-view side views are stunning. My only complaint is that the rooms are not well insulated from each other and the hallway and can be noisy at times, also the restaurant (Bin 189) is inconsistent and pricey. The heater fan was noisy in our last room as well, otherwise […] a very nice place to stay. Read moreGenuine Hotels.com guest review
Hotel was cozy and nice. The environment around the hotel was also excellent. Would stay there again if I visit Big Bear.Genuine Expedia guest review
"Gorgeous hotel right on the lake."
We stayed one night at Lake Arrowhead Resort and enjoyed it thoroughly. I couldn't believe that such a beautiful mountain location could be so close to San Diego...it felt like we were in my native Northern California! I was expecting the property to be a little more rustic, but it was actually very modern while still keeping the charm of a mountain […] resort. The hotel was beautifully appointed and the staff was friendly and helpful. We will definitely be back for a weekend stay in the summer. We didn't get to have dinner at the resort's restaurant (instead enjoyed watching a football game at a sports bar in town), but breakfast was excellent and the weekday happy hour looked nice too. A tip: the lake-view room upgrade is definitely worth it...ask for a 3rd floor room close to the lobby! Read moreGenuine Expedia guest review
"time to be with my sister alone time"
my husband and I stayed at the resort in 9-21-13 for a wedding, and you only charged us 189.00 and this time you charged us 239.00 +20.00 staff fee why if it was almost the same room? anyway it was to late to cancel because I had promised my sis I would take her to resort, SORRY if I sound harsh, but I got to bless my sis and that what counts Thanks […] be to God. Thanks Read moreGenuine Expedia guest review
"Best hotel in town"
we were only there for overnight and it provided everything we needed. we were given a first (actually 2nd floor) floor lake view room but the view was blocked by trees. They responded well, giving us 2 more rooms to select from on the 3rd floor. they were very kind and responsive.Genuine Expedia guest review
"2 night romantic getaway"
The hotel staff is courteous and friendly. I asked them about local hike trails and they provided maps and general directions and recommendations. Hotel pool is nice and there are two jacuzzis, one of which is equipped for the handicapped. There is a nice firepit area 50-100 feet from the lake. There is also access to the hotel's beach/sand area.Genuine Expedia guest review
Stayed two nights for a wedding and we loved it! Could hear some noise from the room next door, but not too much.Genuine Hotels.com guest review
Trip started out nice, we received our early check in as we requested. My wife and I and our 6 month old baby went to Lake Arrowhead to get away and we're hoping for a nice room and trip. We tried to enter our room and the keycard didn't work. I asked a hotel maid that was near by and it took her a few tries and she was able to get us in. She replied, […] this door is always like this. We decided to change our clothes and go have lunch and shop by the lake. When we returned 4 hours later we were unable to get into our room. I went to the front desk and they sent maintenance down to let us in. Come to find out the door knob was screwed up and they need to fix it. 2 hour job he says. He leaves us there and it's time to feed and nap our baby. 20 minutes go by and I call front desk to see what they plan for us. She tells me that we need to move two doors down and maintenance is in that room now making sure everything all works. We pack all our clothes up including the babies pack n play bed and move to the next room two doors down. Same room, no upgrade for our issues. We end up going out to dinner then going to bed. The pocket sliding bathroom door won't close so now everytime someone goes to the restroom the flushing is loud and wakes the baby up. They told us everything worked in there. So now we had no privacy in restroom. We leave the hotel and 3 days later I find out I was double charged for my room and had to call them again. Terrible experience. Save the hassle & rent a cabin Read moreGenuine Expedia guest review
"Very dog friendly!"
The lobby and rooms are nicely decorated, with just the right amount of rustic charm. It's well situated on the lake with an easy five minute walk to Lake Arrowhead village for dining and shopping. This resort is very dog friendly and made us feel right at home with our pet. We enjoyed lounging with our dog on the small beach just below the pool area. […] We definitely plan on returning. Read moreGenuine Expedia guest review
Beautiful hotel, awesome customer service. We plan to come back soon.Genuine Hotels.com guest review
"Couldn't have been better! What a nice staff..."
First time to the Resort, and first time to Lake Arrowhead. We had a great time, and will be back.Genuine Expedia guest review
Ac rattled beds uncomfortable and are mountain view was the parking lot. For the money we paid not worth itGenuine Hotels.com guest review
"Great Hotel, very close to everything,."
Very good , enjoyed the view and friendly people. The food was O KGenuine Expedia guest review
"Perfect Romantic Getaway..."
Wonderful stay...great accommodations BUT with all of us aging Baby Boomers, the bathroom needs a 10x makeup mirror. Thanks. We'll be back.Genuine Hotels.com guest review
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