Modern and clean hotel. We loved our room! Very friendly service too. Our bartender Jeff did an excellent job.Genuine Hotels.com guest review
Excellent hotel!!Genuine Hotels.com guest review
"Great for a 2, 3 trip."
We had a great time. Great hotel excelent for kids.Genuine Hotels.com guest review
Just an overall amazing hotel.Genuine Hotels.com guest review
had a great family stay. And we will definitely be returning to the arrowhead resort and spaGenuine Hotels.com guest review
Amazing hotel and service. The restaurant is delicious too.Genuine Hotels.com guest review
"Staff was incredible. The wait for the room wasnt."
we stayed the night of a storm the day before new years eve. our room wasn't ready until 8 pm, which was tough with 3 kids that were pooped from skiing all day. staff was very helpful though and apologetic, and did everything they could to make things up to us. even our lounge waiter helped to check on our room for us. the next day we got snowed in […] on new year's eve. without a room reservation. waiting for a cancellation, and seeing our struggles with the kids after an exhausting day of trying to get down the mountain, melissa at the front desk went out of her way to call people who hadn't checked in to see if anyone would cancel. on the first call, someone cancelled. we had our room. and at a cheaper rate than the night before. this saved our new year's. Read moreGenuine Hotels.com guest review
It is a great spot. We came with our 2 dogs. We were placed by the exit door and our dogs barked every time people entered or exited. My hubby and I didn't get much sleep. Also, I wish we had a view of the lake. The hotel lobby is great and everyone was very nice.Genuine Hotels.com guest review
Our family celebrates my husbands birthday at LAR&S and we had a great time. The hotel was beautifully decorated for the holidays and we spent lots of time hanging around the great room lobby drinking coco and reading in their cozy chairs. Our room was nicely appointed and clean and the hotel staff very courteous. It was so nice to have the village […] just a short walk away with lots of good shopping. We will definitely be back! Read moreGenuine Hotels.com guest review
"BEAUTIFUL HOTEL- BEAUTIFUL LOCATION"
IT WAS A VERY LAST MINUTE DECISION TO STAY AT THE RESORT SO IT HAD TO HAVE BEEN CLOSE TO 8:00PM WHEN WE CHECKED IN SO IT WAS DARK ALREADY, BUT WHEN WE WALKED IN WE COULD SEE THAT XMAS PARTIES WERE GOING ON AND THE HOTEL WAS BEAUTIFUL, I LOVE IT!!! HOWEVER OUR ROOM WAS ON THE FIRST FLOOR AND AFTER WE RETURNED FROM DINNER CELEBRATING 14 YEARS OF MARRAIGE […] WE COULD NOT ENJOY THE ROOM, AT ALL. THE MUSIC FROM THE PARTIES WAS OVERWHELMING AND YOU COULD LITERALLY FEEL THE BASS AND HEAR ALL OF THE SCREAMING AND YELLING OF EVERYONE HAVING A GREAT TIME WHICH IS AWESOME, JUST NOT WHEN YOU ARE TRYING TO HAVE SOME ALONE TIME. I DID HOWEVER CALL THE FRONT DEST TO SEE HOW LONG THIS WOULD BE GOING ON OR TO SEE IF THEY COULD SWITCH US ROOMS FARTHER AWAY AND I WAS TOLD TO AT LEAST MIDNIGHT AND THAT THERE WERE NO OTHER ROOMS AVAILABLE AT THAT TIME BUT SHE DID SEND US A BOTTLE OF CHAMPAGNE WHICH WAS REALLY NICE, UNFORTUNETLY EVEN THE CHAMPAGNE COULD NOT DROWN OUT THE NOISE. WE COULDN'T EVEN ENJOY THE BALCONY BECAUSE IT WAS SO LOUD AND COME TO FIND OUT IT WAS COMPLETLY FLOODED WHEN WE WALKED OUT WITH OUR SOCKS ON, A GOOD INCH OF STANDING WATER, THAT SUCKED. WE WILL STAY THERE AGAIN, BUT WE WILL FOR SURE ASK FOR A DIFFERENT ROOM AND INSPECT THE BALCONY BEFORE GOING OUT THERE. Read moreGenuine Hotels.com guest review
Stayed the week before Thanksgiving and it was gorgeous. Had room service, a massage, and found a 9 mile hike nearby. Great place for a quick getaway from Los Angeles.Genuine Hotels.com guest review
Great place to stay.... Staff is great and polite. Every on was poite and always said good morning, good afternoon etc. Will defiantely plan another trip and stay here.Genuine Hotels.com guest review
Wanted a quiet getaway and got just that. Property is centrally located next to the Village which has restaurants and grocery store. There's a short but beautiful Arrowhead Lake Association hiking trail that you can take. If it's your first time, take a ride on the Lake Arrowhead Queen boat ride, which is a great way to see all the homes around the […] lake and get a little history. Read moreGenuine Hotels.com guest review
Amazing! Beautiful area and wonderful serviceGenuine Hotels.com guest review
"Not so good start, great finish!"
Our stay did not start on the right note. We arrived (after driving almost 2 hours) to the hotel at 3:30, 30 minutes past check in time only to find out our room wasn't ready. However, once we did get into our room, everything else was as good or better than expected! The hotel itself is quite beautiful, the room was spacious, clean and comfortable. […] The lake view from the the room was awesome! The staff were knowledgeable, helpful and very courteous. Definitely going back!! Read moreGenuine Hotels.com guest review
Had a very relaxing and enjoyable time at Lake Arrowhead Resort and Spa. Great grounds right on the lake itself with it's own private beach. This place is dog friendly which was a huge plus for my fiance and I as we have a puppy and the whole area was pretty dog friendly as well. Great facilities and lobby, service was great, the food left something […] to be desired but there are great eateries just down the road so it wasn't a problem at all. Read moreGenuine Hotels.com guest review
"Happy To Be Here!"
Everyone, from the hotel staff to the restaurant employees, to the spa services was wonderful! What a beautiful hotel, best rest I have had in a long time!!Genuine Hotels.com guest review
ExcelkentGenuine Hotels.com guest review
"The best hotel!"
The staff went above and beyond it was amazing and very memorableGenuine Hotels.com guest review
Barking dog in an adjacent room that the staff couldn't / wouldn't deal with for an hour and a half. Room service detritus in the hall for a whole evening (that's just not OK). Expected better for the price point. Room and bed were nice, staff was polite.Genuine Expedia guest review
"Relaxing get away? think twice!"
My family and I were hoping for a much needed relaxing getaway away from the city. The hotel was nice, staff was very friendly. There was a wedding and an after party going on right above us (on a Sunday). Our weekend getaway turned into a nightmare pretty quick. All afternoon and well into the evening we heard the wedding singer singing her lungs out […] in the garden. When that finally ended the dancing and stomping began right above us. That went on until 1:30. Finally when we thought that was over we decided to open the patio door to atleast enjoy some fresh air since we haven't slept or relaxed all day! Then we were hearing voices, of people talking, having drinks and hanging out (maybe from the party). Tried to change rooms earlier that night but the hotel was fully booked. The one room they had available didn't have a lake view which is why we came here for and paid extra for. The General Manager should either NOT book rooms right below an event or notify the guests of such an event taking place. No common sense or courtesy I guess. After the $250/night getaway at a resort spa we came home thinking we would've been better off staying home! Read moreGenuine Hotels.com guest review
I enjoy everything about my stay. The staff was excellent and the rooms were comfortable.Genuine Expedia guest review
"Great place...that needs a more attentive staff."
Hotel was excellent! Beds and pillows were very comfortable. Large NICE towels in the bathroom. Large towels available at the pool. Lots of nice touches like fresh fruit flavored water at the pool, lobby and spa area. Hotel and rooms were clean and in great shape. My only complaint is the staff (spa, restaurant and front desk). Everyone was nice/pleasant […] enough, but no one went out of their way to be helpful. There are many things to do at the property that are included, and a few you pay extra for, but none were talked about at check in. Waiters didn't offer food suggestions. The cleaning staff and bell hops were very pleasant! Thank goodness for the binder in the room that told me all about the hotel and things to do and that they offered. I would stay again and recommend. You just need to do your own homework. Read moreGenuine Hotels.com guest review
"Beautiful hotel in beautiful location"
Love the Arrowhead Resort and Spa...highly recommend it. FYI, the food at the restaurant was only fair, however, the massage I got from Pam was outstanding!Genuine Hotels.com guest review
"A good experience."
Basicly we were pleased with the hotel, Our only negative comments were the maid did a sloppy job of making the bed and food trays were left out in the halls most of the day.Genuine Expedia guest review
"Good hotel nice view to the lake"
Overall good hotel for a nice get away stay.view from the room was excellent the restaurant view was nice tooGenuine Expedia guest review
I booked with lake Arrowhead Resort and Spa because it was on Lake Arrowhead (my wife and I LOVE lakes). I was disappointed that the "private beach" couldn't have been more than 20 yards across. No romantic walks there! Our room was advertised as having a balcony with lake side view. Technically true, but I'd call it a like-side shelf. And while it […] was facing the *direction* of the lake, the only view we had was of the next building. And when we went to make dinner reservations, they didn't have room for us. 'You should have booked much earlier' we were told in a rather snooty tone. When? Check-in time was 4pm. Before that, we were on the windy road up to the Lake. Ended up having a lovely dinner at the Saddleback grill. Probably should have stayed at the Saddleback Inn. Read moreGenuine Hotels.com guest review
I absolutely needed to rest and I surely did on my visit to this hotel. It was just what I needed to rejuvenate. We arrived on Saturday afternoon and checked in and went to the bar and then the pool. The staff at the bar was incredibly friendly and professional. I will definitely be back to stay longer.Genuine Expedia guest review
"Grear Mountain and Lake Getaway"
Comfortable and welcoming, perfectly situated on the shores of Lake Arrowhead. I don't know what it would be like in the high season, but once school has started and the weather is turning cool, it's a pleasure. There are some negative remarks about the food and service on some websites, but we found the food tasty and inexpensive, and the service fine, […] even oversolicitous. Read moreGenuine Hotels.com guest review
"great location a bit overpriced"
Great location facing lake. We got room that had a pool/lake view. also almost all rooms have balconies where you can have nice dinner. eds are very uncomfortuble, also no breakfast included in the price. This is more like 3 + star hotel than 4 star. However, it does worth money if you book it during week days as weekend prices are just crazy and don't […] worth it. Take a moment and walk around a lake, just ask about hiking paths. Read moreGenuine Expedia guest review
"Lake Arrowhead Reasort & Spa"
At first disappointed by the room, with only partial lake views and directly facing the pool ( I had paid more for a full lake view), I quickly got over it by the charm of the place and the attentive attention from the front desk. Although it was just an overnight trip from LA, it very relaxing. After a superb dinner at The Grill at Antlers Inn, we […] returned to the resort for drinks at the hotel bar. After grabbing seats directly at the bar, my companion and I said directly to each other at the exact same time "This reminds me of the bar from The Shining". That's not a bad thing! With the lighting of the bar and the moose antler chandeliers, it just had that feel. Not creepy, as the place was packed and jovial in spirit. We walked down to a practically deserted lakeside and found a boat dock to sit on and rest our feet in the water. We laughingly guessed at the prices of the glowing lakeside retreats we could see from the dock. After observing a few late night "party boats" passing and docking we returned to our room and our balcony. After the last of the evening's nightcaps we turned in and could not stop our comments on the comfort and luxurious quality of the bed and linens. Had a restful, deep sleep and although it was tough to leave the comfort, we knew it was time to start our descent back to LA. Will most definitely return! Read moreGenuine Hotels.com guest review
"Babymoon at a beautiful resort by the lake"
The look and feel of the hotel is amazing, the lobby is gorgeous, the rooms are big and the lake view rooms are gorgeous and peaceful. The lakeside beach was nice, and the pool was good for families and adults. I would come back. The BED is another story, it was rock hard! Luckily I brought my U-pillow pregnancy pillow since we took this trip as a […] mini babymoon (27 wks pregnant) and I was a bit more comfortable, as much as I could be at this point. But my husband agreed the bed was pretty stiff AND the walls are paper thin, side to side, above and below and the hall! There were 2 weddings going on over the weekend we there so there were many inebriated wedding guests roaming the walls - which is fine if I couldn't hear their drunken conversations as clearly as if they were sitting next to me. Read moreGenuine Expedia guest review
We both go sick from the hotel something in the air( air conditioning) And they charged a resort fee which we ended up paying full price.Genuine Hotels.com guest review
I loved this hotel. It has a private beach on the Lake. The staff was so friendly and helpful. Its a beautiful, relaxing space in Arrowhead.Genuine Hotels.com guest review
"change the room layout"
stay was just ok, desk people were great. bathroom,closet and toilet and shower all in one area. not great at all very inconvenient. balcony small only 2 chairs.had to ask for an additional chair in room. bathroom a disaster. sink vanity did not fit the structure of the bathroom leaving one inch on each side or so then iuf u dropped something down that […] side you couldn't get it. was woken several times by other guests opening or closing their doors. restaurant was good. not too good all in all. Read moreGenuine Hotels.com guest review
"Perfect lakeside getaway"
Beautiful resort with lovely views of Lake Arrowhead. Can't wait to stay here again!Genuine Hotels.com guest review
"Very nice hotel."
Enjoyed the beautiful view and the the hotel surroundings. Only was able to stay one night but enjoyed every minute of our stay.Genuine Expedia guest review
"What a Surprise!"
We booked this hotel last minute on a whim and were pleasantly surprised. The restaurant/bar was very upscale. The pool and hot tubs are great and they have a great private beach with cabanas and a camp fire at night. Complimentary wi-fi and valet parking. Will stay here again.Genuine Expedia guest review
"Great getaway with a private feel"
Growing up in Los Angeles my parents always skipped arrowhead and went to Bear. Now I understand. Its an exclusive area with a private lake. Its the best resort hotel you'll find in the area. Do the private lake tour. I'd come back.Genuine Hotels.com guest review
this is a wonderful beautiful very clean hotel. very friendly staff and accommodations were excellent. great restaurant and bar area and the spa/pool and lake access was great.-- however--the hotels designers installed a set of huge extremely loud exhaust fans on top floor of building facing the pool/deck/spa/beach access area- it was like sitting on […] the runway at LAX ( los angles international airport) so sitting poolside- you could not hear the birds chirping or the breeze flowing through the trees in this idyllic setting in one of the most beautiful places on earth-it was like you were on the runway waiting for a 747 to take off......what were they thinking?????? a real buzz kill. other than that it was wonderful. Read moreGenuine Hotels.com guest review
"Hotel hospitality and a great workout!"
A little body maintenance at the Body Sculpting class was exactly what I needed. The instructor made it easy to follow and I think my calves look better, too!Genuine Hotels.com guest review
"Disapointing...not up to advertised expectations"
We had asked for a room near elevators, sofa bed in a 2 queen room and a fridge...options that were offered on hotel.com. Booked for 3 adults. We got a room with an ice chest, nowhere near an elevator and a view of the parking lot. When I questioned the room, I was informed that no 2 queen room had a sofa bed, ice chests were standard. They eventually […] moved us to a room with a partial lake view, even farther from an elevator. My mother is 89, they were aware of this. The room was not adequate for three adults. There were two robes and toiletries for one. Read moreGenuine Hotels.com guest review
no maid service from 9:30 am until we retruned at 4:00 pm TV broke later that evening Dining room Good Service and good food preparation. Staff Accomodating and full of Apologies for the lack of housekeeping and TV problemsGenuine Hotels.com guest review
"Nice and Convenient Getaway!"
Great Place and location; however, the bed was not comfortable in any way shape or form. But the location and staff were great.Genuine Expedia guest review
Lovely, excellent service. 90% of hotel is excessable. Could not get to beach with a wheelchair.Genuine Hotels.com guest review
"Comfort, Helpfullness and Upscale"
Great location with great people. Incredible Spa!Genuine Expedia guest review
Only one problem, I didn't have enough time to enjoy the facilityGenuine Hotels.com guest review
"Location,location is THE reason to stay here!"
We booked a wed, Thursday so it wasn't overly crowded.It was our first time in Lake Arrowhead..which is all about the village and the lake. This place is immediately adjacent to village which a lot of shopping and eateries. The hotel itself is nice but dated despite the attempt to remodel. (It's owned by the Marriott after all ..) Our room was a double […] queen bed room on bottom floor(across from the ice machine).It had some peekaboo views of lake w balcony. It was surprisingly nice and noiseless. The refrigerator was full of dead bugs/small ones and didn't work. Ants attacked our leftover donuts( which were in bags)..on the desk...Other them the bug problems and the lack of refrigeration it was a good stay with a beautiful location. We would come again(knowing what to expect and prepare accordingly)..My 10yr old dtr said pool was freezing but hot tub was great. Read moreGenuine Expedia guest review
Great views. Comfortable accommodations. Nice lobby area. Great access to shopsGenuine Expedia guest review
"Our low expectations were even too high!"
I have never found worse employees at a hotel. The housekeeping staff were the only ones that ever smiled. When we had a problem with our room - no internet access at that end of the hotel and my husband and I had to work a bit - I was told flat out that we didn't have many room options since we booked with Expedia and that the hotel was sold out so […] no other rooms were available, which was not true! And a silly lie that is easy to check. We were told numerous times it would be fixed " in about 10 minutes" but 3 days later it never worked. The beach access is very small and the lake was closed for swimming but we were told the pool would be open, so no problem...well, the pool area filled up quickly, and no one checks room cards and we overheard many people say they walked in since the place they were staying didn't have a pool. On Saturday we were going down to the lake area and had to sit directly on plastic lounge chairs as the hotel ran out of clean towels! I'm so grateful we didn't bring our son with us, he would have been sooo bored. After becoming one of those obnoxious complaining people I don't like, I did finally get a small deduction on my bill since wireless internet was one of the features in the " resort fee" the hotel charges everyone. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )