Hoped for early check in but got a call an hour after check in time that the room was ready. Check out on my confirmation said 12 but the desk upon arrival said it was 11.Genuine Hotels.com guest review
We had a lake view room on the 2nd floor. The view was great, unfortunately you could hear every single movement, step, sneeze, etc. of the people above us. It sounded like a heard of elephants. I expected a better quality room for the price and the rating.Genuine Hotels.com guest review
Amazing gym full with exercise classes available to resort guestsGenuine Hotels.com guest review
The hotel is very old and everything looks old, they close the Jacuzzi very early, not good.Genuine Hotels.com guest review
This hotel has a great location if you want to stay by the lake and walk to the Village, also like the fact that it's pet friendly as we were able to bring our dog along with us on vacation.Genuine Hotels.com guest review
"Perfect Get-Away without an agenda"
Our favorite "decompress" destination. Beautiful setting. Best thing is the allergy sensitive kitchen. This is the only restaurant that my son has been able to enjoy. The only regret is that it looks like they are replacing some of the very comfortable and inviting seating in the main lobby...Genuine Hotels.com guest review
AWFUL! Staff acted like a deer in headlights when we had someone (a stranger) just enter our room. No action on their part!!!! We were not able to change our room, I insisted that our key cards get changed. Very loud, wall so thin you can hear everything from next room. Hotel staff did not do anything to remedy the situation. Just a total joke! Oh and […] to top it off, we picked up food at the restaurant and were charged as if it was room service. All the extra fees included. Read moreGenuine Hotels.com guest review
"Perfect for a cozy Arrowhead get-away!"
Room was clean, bed was super comfortable, pull out couch in the room, coffee maker is hidden in the nightstand, nice large bathroom, cute patio area overlooking the lake. I had a spa treatment and was very impressed with the facilities. We stayed on New Year's eve and couldn't get into the restaurant because we didn't reserve ahead of time, but it […] looked like a lot of fun and nicely decorated in there. The lobby was decorated for the holidays and has a lodge feel. Lots of sitting area, a huge fireplace, a cute coffee shop/gift store. I will definitely go back. Read moreGenuine Hotels.com guest review
"Getting there on Christmas is not a great idea."
I liked the place overall. WE went there with our two little boys and it was the hostess at the restaurant that told it it was advisable to order to-go and then they took 1.5 hrs to get the food ready! The boys where hungry and sleepy by then.Genuine Hotels.com guest review
Great location, Holiday Family Traditions were greatGenuine Hotels.com guest review
"Fabulous resort & it's pet friendly"
My family and I had the best Christmas vacation at the resort. We had a beautiful view of the lake, enjoyed a day of skiing at nearby Big Bear and had a wonderful traditional Holiday meal on Christmas Day at Bin 189 the resort's restaurant. The resort is pet friendly, service was wonderful & the room clean & tastefully decorated. We will definitely […] be coming back. Read moreGenuine Hotels.com guest review
"Great place to stay."
Very comfortable place.Genuine Hotels.com guest review
Loved it. Spent the Thanksgiving weekend there.Genuine Hotels.com guest review
"Great location, near Village and restaurants"
We've stayed here 4 of the last 5 years after Thanksgiving. Rooms are nice and lake-view side views are stunning. My only complaint is that the rooms are not well insulated from each other and the hallway and can be noisy at times, also the restaurant (Bin 189) is inconsistent and pricey. The heater fan was noisy in our last room as well, otherwise […] a very nice place to stay. Read moreGenuine Hotels.com guest review
Hotel was cozy and nice. The environment around the hotel was also excellent. Would stay there again if I visit Big Bear.Genuine Expedia guest review
"Gorgeous hotel right on the lake."
We stayed one night at Lake Arrowhead Resort and enjoyed it thoroughly. I couldn't believe that such a beautiful mountain location could be so close to San Diego...it felt like we were in my native Northern California! I was expecting the property to be a little more rustic, but it was actually very modern while still keeping the charm of a mountain […] resort. The hotel was beautifully appointed and the staff was friendly and helpful. We will definitely be back for a weekend stay in the summer. We didn't get to have dinner at the resort's restaurant (instead enjoyed watching a football game at a sports bar in town), but breakfast was excellent and the weekday happy hour looked nice too. A tip: the lake-view room upgrade is definitely worth it...ask for a 3rd floor room close to the lobby! Read moreGenuine Expedia guest review
"time to be with my sister alone time"
my husband and I stayed at the resort in 9-21-13 for a wedding, and you only charged us 189.00 and this time you charged us 239.00 +20.00 staff fee why if it was almost the same room? anyway it was to late to cancel because I had promised my sis I would take her to resort, SORRY if I sound harsh, but I got to bless my sis and that what counts Thanks […] be to God. Thanks Read moreGenuine Expedia guest review
"Best hotel in town"
we were only there for overnight and it provided everything we needed. we were given a first (actually 2nd floor) floor lake view room but the view was blocked by trees. They responded well, giving us 2 more rooms to select from on the 3rd floor. they were very kind and responsive.Genuine Expedia guest review
"2 night romantic getaway"
The hotel staff is courteous and friendly. I asked them about local hike trails and they provided maps and general directions and recommendations. Hotel pool is nice and there are two jacuzzis, one of which is equipped for the handicapped. There is a nice firepit area 50-100 feet from the lake. There is also access to the hotel's beach/sand area.Genuine Expedia guest review
Stayed two nights for a wedding and we loved it! Could hear some noise from the room next door, but not too much.Genuine Hotels.com guest review
Trip started out nice, we received our early check in as we requested. My wife and I and our 6 month old baby went to Lake Arrowhead to get away and we're hoping for a nice room and trip. We tried to enter our room and the keycard didn't work. I asked a hotel maid that was near by and it took her a few tries and she was able to get us in. She replied, […] this door is always like this. We decided to change our clothes and go have lunch and shop by the lake. When we returned 4 hours later we were unable to get into our room. I went to the front desk and they sent maintenance down to let us in. Come to find out the door knob was screwed up and they need to fix it. 2 hour job he says. He leaves us there and it's time to feed and nap our baby. 20 minutes go by and I call front desk to see what they plan for us. She tells me that we need to move two doors down and maintenance is in that room now making sure everything all works. We pack all our clothes up including the babies pack n play bed and move to the next room two doors down. Same room, no upgrade for our issues. We end up going out to dinner then going to bed. The pocket sliding bathroom door won't close so now everytime someone goes to the restroom the flushing is loud and wakes the baby up. They told us everything worked in there. So now we had no privacy in restroom. We leave the hotel and 3 days later I find out I was double charged for my room and had to call them again. Terrible experience. Save the hassle & rent a cabin Read moreGenuine Expedia guest review
"Very dog friendly!"
The lobby and rooms are nicely decorated, with just the right amount of rustic charm. It's well situated on the lake with an easy five minute walk to Lake Arrowhead village for dining and shopping. This resort is very dog friendly and made us feel right at home with our pet. We enjoyed lounging with our dog on the small beach just below the pool area. […] We definitely plan on returning. Read moreGenuine Expedia guest review
Beautiful hotel, awesome customer service. We plan to come back soon.Genuine Hotels.com guest review
"Couldn't have been better! What a nice staff..."
First time to the Resort, and first time to Lake Arrowhead. We had a great time, and will be back.Genuine Expedia guest review
Ac rattled beds uncomfortable and are mountain view was the parking lot. For the money we paid not worth itGenuine Hotels.com guest review
"Great Hotel, very close to everything,."
Very good , enjoyed the view and friendly people. The food was O KGenuine Expedia guest review
"Perfect Romantic Getaway..."
Wonderful stay...great accommodations BUT with all of us aging Baby Boomers, the bathroom needs a 10x makeup mirror. Thanks. We'll be back.Genuine Hotels.com guest review
"Great customer service and hotel appearance"
First, I have to admit that the staff were super kind. When I had arrived, they couldnt find my reservation until they had to contact Hotels.com. So that was a bit embarrassing! The rooms were fine but the walls were a bit too thin for my liking. I could hear the people next door and the people walking past my door. The area was nice and all but it […] was a bit disappointing that there werent any restaurants open late at night. So I had to drive 40min away to a mcdonalds. (Yikes. And it was horrible. ) Would I recommend this place? Sure. Theres great scenery around just dont expect to get a nice, quiet sleep. You might just catch your neighbor having a talk late at night or early in the morning. Read moreGenuine Hotels.com guest review
All was in order when we arrived, no confusion from on--line booking. We got the view we'd asked for and the room was quite spacious. The lobby contains a fireplace in one end, and with the nights in the low 40s, sitting by the fire was very soothing. Housekeeping was excellent and unobtrusive. Breakfasts in the resort restaurant were good and served […] with a smile. The gift shop is also the source of espresso drinks. Peppermint mocha was my wife's favorite, and they made it perfectly. We strolled about the resort and into the shopping areas adjacent. It was a relaxing, comfortable, pampered 2-night stay. Read moreGenuine Expedia guest review
The resort is within easy walking distance of Lake Arrowhead Village. Since, the parking was difficult at the village this made it easy for us to access the shopping and activities that were taking place in the village while our car was parked at the resort. There is a daily resort charge but, we were able to use the spa equipment and take classes at […] the spa at no charge. Read moreGenuine Hotels.com guest review
Not special or outstanding...just a normal hotelGenuine Hotels.com guest review
"A northern woodsy atmosphere in southern Ca."
Loved it.A very relaxing experience with great people working there.We also met a number of friendly guests while enjoying the beautiful beach area.The lake was still warm enough to swim as of Sept.10th.Genuine Expedia guest review
"They are trying really hard to please."
On arrival, one of the front desk ladies was not very nice, no problem. Concierge had no clue, asked for a map and they gave me an illegible copy of some xeroxed to death map. Pool and jacuzzi's were good. Still working on fixing the hotel. Lots of contractors working during our stay. But overall this was still a comfortable trip.Genuine Expedia guest review
"Nice facilities, staff needs training"
We decided to go to Lake Arrowhead for a last minute weekend getaway. The hotel is in a great location on the water and next to the village. The facilities are nice, but the staff is inexperienced.Genuine Expedia guest review
Found a little piece of heaven. Will be coming back alot!Genuine Hotels.com guest review
"Lovely updated hotel on lakefront ."
Hotel nicely updated but landscaping still to be finished.Spa very nice . Hotels proximity to amenities of village great and location on the lake lovely but service in restaurant terrible as meals after order would take up to an hour and then were wrong .( staff not writing down orders caused mistakes .)Genuine Expedia guest review
Nice place, awesome bed, a few to many unsupervised children running the hallways. Meeting rooms were rented out for weekend events, between the construction and the party goers only valet parking was available, so no quick trips anywhere and on-site 189 booked solid for prime time. Staff was excellent! Pool was clean but ran out of towels by noon and […] all the lounge chairs were "saved" for absent pool goers, private beach was better anyway. Spa was relatively pricey. Read moreGenuine Hotels.com guest review
"my time in the mountains"
I have elevation problems after open heart surgery, I can't breath in high altitudes but found that 5,000 feet was acceptable, we used to snow ski and we both missed the pine trees and the lakes. we had a wonderful time.Genuine Expedia guest review
"It is what it is..."
Went up to the resort for a quick couple of days with my girlfriend. It's nice, but nothing special. I spend half my life in hotel rooms, so (admittedly) it is hard to impress me, so saying it's nice is by no means a backhanded compliment. The resort IS nice, just not special.Genuine Expedia guest review
"Lots to do for a short stay."
Everything was close by. There are outlet shops, a small amusement park, you can ride a boat tour around the lake, there's live music on Friday and Saturday nights outside as well as in the restaurant. We went waterskiing, roasted marshmellows, enjoyed the spa, all very good.Genuine Hotels.com guest review
"pool a disaster"
fair, much better at other places we visited If you are not bringing the kids don't comeGenuine Expedia guest review
"Nice but noisy"
Nice hotel. Check in is late at 4 pm. The hotel booking site said resort fee is 17. They charged 20. Which resort fees are totally bogus anyway. Lots of noise, load guests who were in party mode. Shower head sucks - not enough water.Genuine Hotels.com guest review
Great quick getaway from LA. Fun beach and pool area for kids.Genuine Expedia guest review
"Great stay in Lake Arrowhead!"
The rooms have fabulous new pillows and comforters. We slept great and had a great time.Genuine Expedia guest review
"Good but needs help."
The hotel and room was very well kept. The late night menu was a decent selection, however none of it was in stock, and the sandwiches they did have available were very dry and the fruit was half frozen. There was trash and bits of food in the ice machine that was in the room. The service was polite and efficient and the breakfast was pretty good.Genuine Hotels.com guest review
"They had a private beach area on the lake."
We swam in their pool everyday. We used the jucuzzi as well as the private acess to the lake. We had lunch everday around the pool.Genuine Expedia guest review
Nikki- the front desk Manager truly knows what guest service means. She turned a what could be bad stay to an excellent stay. We had a problem with Air Conditioning for one of the 3 nights. She upgrades our room to a suite.Genuine Hotels.com guest review
"Lake view is wonderful."
The signage for the hotel is really lacking. Had I not known that Bin 189 was the restaurant at the hotel, we'd still be trying to find it. Looks like they are still transitioning and may be a bit short of help in many areas. Checkin time is 4:00 PM. We arrived at 3:50 and were told our room would be ready soon and that we would be called on my cell […] when that occurred. At 4:30 still no call, so I went to the desk and was told just awhile longer. After our 5 1/2 hour drive, we were not happy campers. Finally got into the room and it was great. The view was spectacular . The balcony, nice spot to enjoy morning coffee, etc. personnel were all pleasant. They were unable to fill all tables in the restaurant , not due to many of us waiting, but apparently due to lack of personnel. Restaurant prices a bit high, but it is a resort. Read moreGenuine Expedia guest review
"Nice quality resort right on the water!"
We had a four day, three night getaway at the Lake Arrowhead Resort and Spa. It was, all around, a very pleasant experience. The people were friendly, the food was nice quality, he beds were comfortable, and the location was ideal. We did not get in the car from the time we arrived untilthe time we left. Everything was conveniently located and the weather […] was PERFECT! Read moreGenuine Expedia guest review
"Beautiful location - needs work"
We were at this venue for an event. The event was great but the hotel itself was lacking especially considering the price. First, our "alpine view" was a view of the parking lot with a few trees visible on the other side. Fridge temp was set too warm to keep beer/champagne at a nice chill. Electrician came and checked it but said it was preset and couldn't […] be changed. Plug in the bathroom kept going on & off when drying hair, making coffee, etc. Shower door was cracked and leaked water all over the floor when showering. Door on the bathroom was a slider that never closed completely so one never had the desired privacy many would like. The restaurant was TERRIBLE! They plied us with cocktails so we wouldn't notice how terrible the service was and how inedible the food was. It took 3 hours to eat a really lousy meal. Luckily, we were in good company & making lemonade out of lemons. Read moreGenuine Expedia guest review
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