"Our Stay in Grand Rapids, Michigan"
Check in was a breeze. The restaurant next door stayed open until 12:00 AM and served wonderful food. The room was clean although very cold, then too hot. The thermostat was not quite accurate. The bed was clean and comfortable. We did not appreciate the maid service knocking on our door at 9:30 when check out was at 11:00. We didn't believe we should […] have had to put out the do not disturb sign since we were getting up at 10:00. The maids knocked 3 different times until my husband put up the sign. But overall, a very good experience. Read moreGenuine Hotels.com guest review
We stayed at this hotel so the kids could go swimming. Pool and hot tub are in great condition. Hotel is huge and being remodeled, so construction is going on during the day. Room was comfortable and clean.Genuine Hotels.com guest review
We arrived to find our room had not been reserved as hotel.com promised. The staff at the hotel responded very well, stating this had never occurred before. The issue was resolved and I was assured that I would not need to pay twice. I was then told to contact Hotels.com myself to make them aware of the issue.Genuine Hotels.com guest review
"Has really gone down hill"
We have stayed here several times in the past but this will be our last. This place has really gone down hill and there are probably a dozen other hotels within a mile of here. At check in they did not have our reservation. Although the staff, including the general manager, were polite, they did not go out of their way at all to fix the situation. We […] had to wait in the lobby for 20 to 30 minutes before we could check in while the desk clerk tried to get ahold of Expedia even though we were told there were plenty of rooms available. The hotel really needs maintenance. The pool was out of order and closed. There was rain water running into the hallway through one of the doors and was blocked off. Our room was ok, but nothing special. Read moreGenuine Expedia guest review
Even though all staff were new, including the manager, they did an exceptional job. Our first room was being renovated but wasn't listed correctly in the computer. They were able to get me another room quickly and apologized for the mistake. There was also a problem with billing because I paid online through an agency, but they were able to figure it […] out and get me the correct rate. The room was satisfactory and was as expected. Read moreGenuine Expedia guest review
"Short stay in Grand Rapids."
We were with a conference group. We arrived on Friday and checked out after breakfast Saturday. We had no time to try the amenities, but the pool looked very nice and there was a laundry room on our floor. The breakfast had nice choices, but the single server was overwhelmed with our group. We kept running out of coffee, eggs, fruit and seats. They […] opened another room, finally. The bed was very comfortable. Read moreGenuine Hotels.com guest review
"Best Western Wasn't The Best."
I don't usually complain about hotels, but I was a little disappointed, with my stay at Best Western. Overall, the hotel was very nice. The pool was wonderful, and my daughter and I enjoyed swimming there. The continental breakfast was the best I have ever had from any hotel I have stayed at. On the downside, we found a dead ant on our bed. Only one […] machine out of four worked in the gym. Lastly, the sauna was broken. Overall, I did enjoy my stay here. Just a few minor incidents that surprised me, for being a Best Western Hotel. Read moreGenuine Expedia guest review
"Don't waste your time or money"
It smells old and musty. The beds are not comfortable. The front counter personnel was mistaken on continental breakfast time, so we missed that. The bathtub didn't drain properly, standing in ankle deep water by the time I was done. After I got out, the tub then leaked onto the bathroom floor. The bathroom floor hadn't been swept. All in all, spend […] the extra few bucks and stay down the street. Read moreGenuine Hotels.com guest review
"Mediocre at best"
The best thing about this hotel is the location being near the airport. I requested 1 king bed and got 2 queens. The pillows were horrible. The bed sheets were wrinkled. The water drained very slowly from the tub so I was standing in water throughout my shower. The shower faucet spun around 360 degrees making it difficult to find just the right spot […] to turn it off. The bright spot was breakfast. Very good breakfast. Read moreGenuine Hotels.com guest review
One of the nicest rooms we have stayed in in Grand RapidsGenuine Hotels.com guest review
This was going to be our thrid anniversary present to ourselves. A night out of town with no kids. We get into our room and the tolits running problem 1. None of the power outlets on the west wall worked problem 2. The hot tub half worked problem 3. The handle for the water controls for the shower was broken problem 4. All in all not very romantic and […] was very happy to go back home Read moreGenuine Hotels.com guest review
You get what you pay for! Need better room cleaning staff, would be better if they check the work the room cleaners do! Also our room needed updates so bad especially the bathroom. Chips in tub, dark, wallpaper awful, sooo needs updates! Staff was nice and helpful. Good location to stores and restaurants. Beds were nice and comfy. Grounds need to be […] spruced up. Hotel needs some TLC. Liked microwave and fridge. Read moreGenuine Expedia guest review
"Convenient location. Courteous staff?"
Staff was able to accommodate our very late arrival. Online booking was convenient and was ready when we arrived. Hotel remodeling caused some unsightly areas. Minor problems with room--temperamental light over sink and several non working TV channels. Excellent complimentary breakfast. Courteous staff. Location was convenient to highway and DeVos children's […] Hospital. Read moreGenuine Hotels.com guest review
The hotel staff were friendly and helpful. There was some work being done in the hotel but our room was still clean comfortable and quiet.Genuine Expedia guest review
Friendly and efficientGenuine Hotels.com guest review
"Efficient and convenient"
It was a fine experience. When everything goes smoothly with no concerns, that makes for a delightful stay.Genuine Hotels.com guest review
"Close to airport"
I was disappointed that we did not have a handicapped accessible room when we requested it through Hotels .com. None was available once we arrived. There was a fire drill in the middle of the night so lost 2 hours sleep. The pool, hot tub and sauna were filthy. The air conditioner in our room was noisy and was either cold or hot no in between. The freezer […] in mini fridge needed defrosting badly. Room was clean, no bed bugs, service personnel friendly, helpful and lots of work being done on an obviously worn and old motel. Read moreGenuine Hotels.com guest review
"Schroeder stay -8-11-14"
The refrigerator was broken-someone cam and removed it and left in hall outside of our room. It was not replaced. I had a do not disturb sign on the door and Housekeeping still knocked on the door several times. The hallways were not clean. Previous guests had written with fingerprints on window sills "wash me, clean me) in very visible areas.Genuine Expedia guest review
"close to lpga event"
Stayed here overnight to attend LPGA tournament on Sunday. Hotel is so-so condition, room was ok, bathroom was a little dated and the heat lamp did not work. There was a couch in the hallway near the breakfast area that was filthy, did not look like it had ever been cleaned. Breakfast was ok, usual stuff but the eggs with cheese were pretty bad. Can't […] go wrong with cereal and fruit or a bagel I guess. Pool seemed ok but did not go in it. Read moreGenuine Hotels.com guest review
"hotel reservation mix-up"
Checked in at midnight. Someone canceled our reservation from Best Western the day we made the reservation. Ericka was the night desk person. She realized the mistake and got us a room, a suite, on a night that was completely full except for that suite. You could say she was just doing her job. If that's the case, Ericka was extremely, professional, […] courteous, and compassionate . Well done Ericka. Read moreGenuine Expedia guest review
"Housekeeping Not The Greatest"
Housekeeping wasn't on their A game during my stay. I have a tiddker and there were a few Cheerios on the floor for three days. They never vacuumed my room or seemed to notice. They also didn't give me full sets of towels each day. It is like they were distracted. One day my pillows were on the floor. Also they never restocked cups the entire week. […] I will be trying a different hotel for my next stay. Read moreGenuine Hotels.com guest review
"OK for the price"
I wasn't overly impressed, but it's OK for the price. On the plus side, the breakfast was good and the pool area was nice, although kids DID use it past the 11 p.m. curfew and it was very loud. But in our room, the coffee maker didn't work and the refrigerator made a strange, constant noise. Also, the next morning, we found an old yogurt cup behind […] the trash can in the bathroom, so obviously, no one cleaned in that area. Gross. Overall, it was just OK. Read moreGenuine Hotels.com guest review
Fantastic! The staff was extremely friendly and helpful. The pool are was very relaxing.Genuine Hotels.com guest review
Room was so hot! And the air kept turning off no matter how low I set it. The toaster did not work at breakfast. Really, I was right across from Meijers... Someone could have ran and gotten a toaster rather than having many guests put bread in and throw it away when it didn't toast. Or keep a backup.Genuine Expedia guest review
Good breakfast. Hotel was full - every room. Staff was experienced and friendly. In the middle or remodeling second floor into long care suite style rooms.Genuine Expedia guest review
"Decent hotel for a great price"
Our room was clean and nice. The hotel staff was incredibly friendly and helpful.Genuine Expedia guest review
"convenient to the airport"
The room was clean and comfortable, however the toilet had a leaky valve or something and ran intermittently all night. The staff was very helpful. I've stayed here before. Had to leave for the airport before the breakfast service, but last time it was great.Genuine Hotels.com guest review
Staff was very welcoming, volunteered to help with dropping off my rental car by sending their van to pick me up at the airport, return me to the hotel. Next morning, same excellent service--- took me to the airport at the exact time I needed. Clean, airy lobby, clean well appointed room, reasonable price. Good stay.Genuine Hotels.com guest review
"Some issues but overall ok"
We booked 3 rooms and one was fine. The other one smelled funny and the third one had a partially clogged tub drain and the outlet that he fridge was plugged into did not work, I only knew about the outlet because my cell charger did not work when plugged into it. I then found the fridge was not on.Genuine Expedia guest review
I had a bad previous experience with Best Western (looking at you Pentagon City), but my business trip resulted in me looking for a last minute hotel after midnight. Many of the well rated hotels were booked for the night and hotels.com over the phone was able to book a room for me here. Without much of a choice I was prepared for disappointment. The […] exterior, hallways, and the furniture look outdated, but the tv is nice. One bed had a black ink like stain but the other was clean. Bathroom is clean and entrance area is clean and spacious. I believe breakfast is available in the lobby but I chose to sleep in after a late night check in. Read moreGenuine Hotels.com guest review
They were remodeling during our stay...curtains were all up and down in floor of hallway.Room had a musky odor but I carry spray for that as a precaution just in case someone's smoked in it. Staff were friendly.Genuine Hotels.com guest review
"Ok budget hotel"
This is a good budget hotel with nice facilities and good service. It is conveniently located close to shopping and the expressway with a cool sports pub located on the adjacent property.Genuine Hotels.com guest review
Hotel staff was very friendly - convenient location - hotel could use some renovationGenuine Hotels.com guest review
The rooms were nice but management didnt take care of the problems as they arose ex spa pool area no towels asked never got any and were empty from 8:00am to 11am the hallway was a mess from friday night to sat morning from a proir party in a room on the 2nd floor to the pool area very disappointed for the price we paidGenuine Hotels.com guest review
The hotel was nice, and seems as though it is being kept-up. Our room smelled somewhat of prior smokers. Has free wi-fi and a pool & jacuzzi. Missed the continental breakfast due to early departure.Genuine Hotels.com guest review
"There is no where to put clothes the room smelled"
The room and pillows smelled plus it was not cheap I expect better. I was told to put my beautiful clothes on the floor in the closet. My clothes are very expensive . I was not at all happy . My sister and I went across the street to holiday express. I rate that five star.Genuine Hotels.com guest review
"Handy to expressway and airport"
Perfectly fine, very average, no surprises. The desk clerks during my visit were a bit preoccupied with other distractions so check in/out was a bit bumpy, but otherwise this hotel will blend in with thousands of non-distinguishable and countless other highway motels. Isn't that the purpose of Best Western, anyway?Genuine Expedia guest review
"needed a room for an early flight out from Grand R"
room coffee pot didn't work. overall condition of hotel its old need of renovation.Genuine Expedia guest review
"Thought this was good at first but was sorry later"
Room clean. Pool and hot tub nice. Not so happy when we were half way home and realized we left a dress in the room. The person at the desk said it was not there and the maid serviced lost and found was closed, call back tomorrow. Called back next day and they said it is not in the lost and found and no one else has been in that room but the maid service. […] That means that the maids stole the dress. This is not good service. Read moreGenuine Expedia guest review
Response by Best Western Hospitality Hotel & Suites I would like to thank you for your review. I would like to apologize that it took longer to find the missing dress than it should have. As I mentioned when we spoke earlier, the dress in question was still on the housekeeping cart and hadn't been brought to the desk to be logged in our lost and found. I am pleased that you were able to enjoy your stay with us.
"Great hotel, close to the airport"
Had a great experience at this BW. Needed a hotel close to the airport, cheap, that had a shuttle so we didn't have to do airport parking. The shuttle left for the airport when we needed it to and when we landed, we called and they were waiting curbside. We also parked our car there for 4 days while we were gone. Breakfast was amazing, lots of variety. […] Excellent experience, would definitely stay there again. Read moreGenuine Expedia guest review
Response by Best Western Hospitality Hotel & Suites Thank you for your wonderful comments! We work hard at providing exceptional customer service in all aspects of our hotel. We look forward to your next visit.
"Great place for family"
Loved the access to resturaunt and gas station and breakfast on second floorGenuine Expedia guest review
Response by Best Western Hospitality Hotel & Suites Thank you for your kind words. We hope you enjoyed your stay and look forward to your next visit.
"Dirty, dingy, our non-smoking room reeked of smoke"
The staff is wonderful, but the facility is just plain outdated. The decades old heating and cooling unit (under the window) was so loud that I couldn't use it. Our bathroom tub had large gouges and nicks out of the tub's finishing. The bathroom fan did not work. The bathroom door was water damaged and warped.Genuine Expedia guest review
"close to highway"
the staffs are very polite and the location is very convenient. Close to highway and a lot of restaurant.Genuine Hotels.com guest review
"Will research more next time..."
Hotel room was good. Bathroom was really small. Door appeared to have been broken into before (did not shut securely unless dead bolted). There was some kind of family reunion so we couldn't get in the pool - they did not enforce the no kids after 11pm either. While in the hot tub, a guy started going through our stuff so we had to get out and leave […] the pool area right away. One of the entrances had a sign on the door that read "please excuse us while we remodel" but there was no remodel going on and the door was jammed open- not very secure! We will not stay at this location again. The only good thing was the friendliness of the guy at check-in. Read moreGenuine Hotels.com guest review
was only there for 7 hours it was good . Besides this review it was ok why do I have to post a lengthy comment that I do not want to when you ask for my for it . It was ok.Genuine Expedia guest review
"Needs cleaned up"
The pool area was NASTY door off hinges for storage room, both bathrooms were out of order, tile missing off wall, and hot tub water was colder than my shower water and the bottom of hot tub was covered in sand also pool towel are was awful there were only a couple clean and rest were laying dirty every where. The rooms weren't as nasty and the beds […] were comfy and the front desk people were very nice! Read moreGenuine Hotels.com guest review
"visiting our daughter and her family"
Everything was fine except the heater was way too noisy and they are not sure when they will be replacing the heating units. Had to have it on in GRand Rapids, Michigan!Genuine Hotels.com guest review
"Great place to stay."
Everything was great except pool was being remodeled. The pool was one of the reasons we chose this hotel. The breakfast was awesome. I would stay here again.Genuine Expedia guest review
my family is already looking forward to coming back.Genuine Hotels.com guest review
"Not what we expected"
The room we booked was for two queen beds, the room we got was very small tucked in the corner like it was an afterthought. It was only one king size bed and the room was just slightly bigger than the bed. The staff was very friendly but the room was not very clean. The bathroom had hair on the floor and the bed had make up on the sheets and hair on […] the sheets as well. When I asked for new sheets the worker brought the sheets but did not make the bed. Read moreGenuine Expedia guest review
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