Friendly and efficientGenuine Hotels.com guest review
"Efficient and convenient"
It was a fine experience. When everything goes smoothly with no concerns, that makes for a delightful stay.Genuine Hotels.com guest review
"Close to airport"
I was disappointed that we did not have a handicapped accessible room when we requested it through Hotels .com. None was available once we arrived. There was a fire drill in the middle of the night so lost 2 hours sleep. The pool, hot tub and sauna were filthy. The air conditioner in our room was noisy and was either cold or hot no in between. The freezer […] in mini fridge needed defrosting badly. Room was clean, no bed bugs, service personnel friendly, helpful and lots of work being done on an obviously worn and old motel. Read moreGenuine Hotels.com guest review
"close to lpga event"
Stayed here overnight to attend LPGA tournament on Sunday. Hotel is so-so condition, room was ok, bathroom was a little dated and the heat lamp did not work. There was a couch in the hallway near the breakfast area that was filthy, did not look like it had ever been cleaned. Breakfast was ok, usual stuff but the eggs with cheese were pretty bad. Can't […] go wrong with cereal and fruit or a bagel I guess. Pool seemed ok but did not go in it. Read moreGenuine Hotels.com guest review
"Housekeeping Not The Greatest"
Housekeeping wasn't on their A game during my stay. I have a tiddker and there were a few Cheerios on the floor for three days. They never vacuumed my room or seemed to notice. They also didn't give me full sets of towels each day. It is like they were distracted. One day my pillows were on the floor. Also they never restocked cups the entire week. […] I will be trying a different hotel for my next stay. Read moreGenuine Hotels.com guest review
"OK for the price"
I wasn't overly impressed, but it's OK for the price. On the plus side, the breakfast was good and the pool area was nice, although kids DID use it past the 11 p.m. curfew and it was very loud. But in our room, the coffee maker didn't work and the refrigerator made a strange, constant noise. Also, the next morning, we found an old yogurt cup behind […] the trash can in the bathroom, so obviously, no one cleaned in that area. Gross. Overall, it was just OK. Read moreGenuine Hotels.com guest review
Fantastic! The staff was extremely friendly and helpful. The pool are was very relaxing.Genuine Hotels.com guest review
"convenient to the airport"
The room was clean and comfortable, however the toilet had a leaky valve or something and ran intermittently all night. The staff was very helpful. I've stayed here before. Had to leave for the airport before the breakfast service, but last time it was great.Genuine Hotels.com guest review
Staff was very welcoming, volunteered to help with dropping off my rental car by sending their van to pick me up at the airport, return me to the hotel. Next morning, same excellent service--- took me to the airport at the exact time I needed. Clean, airy lobby, clean well appointed room, reasonable price. Good stay.Genuine Hotels.com guest review
I had a bad previous experience with Best Western (looking at you Pentagon City), but my business trip resulted in me looking for a last minute hotel after midnight. Many of the well rated hotels were booked for the night and hotels.com over the phone was able to book a room for me here. Without much of a choice I was prepared for disappointment. The […] exterior, hallways, and the furniture look outdated, but the tv is nice. One bed had a black ink like stain but the other was clean. Bathroom is clean and entrance area is clean and spacious. I believe breakfast is available in the lobby but I chose to sleep in after a late night check in. Read moreGenuine Hotels.com guest review
They were remodeling during our stay...curtains were all up and down in floor of hallway.Room had a musky odor but I carry spray for that as a precaution just in case someone's smoked in it. Staff were friendly.Genuine Hotels.com guest review
"Ok budget hotel"
This is a good budget hotel with nice facilities and good service. It is conveniently located close to shopping and the expressway with a cool sports pub located on the adjacent property.Genuine Hotels.com guest review
Hotel staff was very friendly - convenient location - hotel could use some renovationGenuine Hotels.com guest review
The rooms were nice but management didnt take care of the problems as they arose ex spa pool area no towels asked never got any and were empty from 8:00am to 11am the hallway was a mess from friday night to sat morning from a proir party in a room on the 2nd floor to the pool area very disappointed for the price we paidGenuine Hotels.com guest review
The hotel was nice, and seems as though it is being kept-up. Our room smelled somewhat of prior smokers. Has free wi-fi and a pool & jacuzzi. Missed the continental breakfast due to early departure.Genuine Hotels.com guest review
"There is no where to put clothes the room smelled"
The room and pillows smelled plus it was not cheap I expect better. I was told to put my beautiful clothes on the floor in the closet. My clothes are very expensive . I was not at all happy . My sister and I went across the street to holiday express. I rate that five star.Genuine Hotels.com guest review
"Handy to expressway and airport"
Perfectly fine, very average, no surprises. The desk clerks during my visit were a bit preoccupied with other distractions so check in/out was a bit bumpy, but otherwise this hotel will blend in with thousands of non-distinguishable and countless other highway motels. Isn't that the purpose of Best Western, anyway?Genuine Expedia guest review
"needed a room for an early flight out from Grand R"
room coffee pot didn't work. overall condition of hotel its old need of renovation.Genuine Expedia guest review
"Thought this was good at first but was sorry later"
Room clean. Pool and hot tub nice. Not so happy when we were half way home and realized we left a dress in the room. The person at the desk said it was not there and the maid serviced lost and found was closed, call back tomorrow. Called back next day and they said it is not in the lost and found and no one else has been in that room but the maid service. […] That means that the maids stole the dress. This is not good service. Read moreGenuine Expedia guest review
Response by Best Western Hospitality Hotel and Suites I would like to thank you for your review. I would like to apologize that it took longer to find the missing dress than it should have. As I mentioned when we spoke earlier, the dress in question was still on the housekeeping cart and hadn't been brought to the desk to be logged in our lost and found. I am pleased that you were able to enjoy your stay with us.
"Great hotel, close to the airport"
Had a great experience at this BW. Needed a hotel close to the airport, cheap, that had a shuttle so we didn't have to do airport parking. The shuttle left for the airport when we needed it to and when we landed, we called and they were waiting curbside. We also parked our car there for 4 days while we were gone. Breakfast was amazing, lots of variety. […] Excellent experience, would definitely stay there again. Read moreGenuine Expedia guest review
Response by Best Western Hospitality Hotel and Suites Thank you for your wonderful comments! We work hard at providing exceptional customer service in all aspects of our hotel. We look forward to your next visit.
"Great place for family"
Loved the access to resturaunt and gas station and breakfast on second floorGenuine Expedia guest review
Response by Best Western Hospitality Hotel and Suites Thank you for your kind words. We hope you enjoyed your stay and look forward to your next visit.
"Dirty, dingy, our non-smoking room reeked of smoke"
The staff is wonderful, but the facility is just plain outdated. The decades old heating and cooling unit (under the window) was so loud that I couldn't use it. Our bathroom tub had large gouges and nicks out of the tub's finishing. The bathroom fan did not work. The bathroom door was water damaged and warped.Genuine Expedia guest review
"close to highway"
the staffs are very polite and the location is very convenient. Close to highway and a lot of restaurant.Genuine Hotels.com guest review
"Will research more next time..."
Hotel room was good. Bathroom was really small. Door appeared to have been broken into before (did not shut securely unless dead bolted). There was some kind of family reunion so we couldn't get in the pool - they did not enforce the no kids after 11pm either. While in the hot tub, a guy started going through our stuff so we had to get out and leave […] the pool area right away. One of the entrances had a sign on the door that read "please excuse us while we remodel" but there was no remodel going on and the door was jammed open- not very secure! We will not stay at this location again. The only good thing was the friendliness of the guy at check-in. Read moreGenuine Hotels.com guest review
was only there for 7 hours it was good . Besides this review it was ok why do I have to post a lengthy comment that I do not want to when you ask for my for it . It was ok.Genuine Expedia guest review
"Needs cleaned up"
The pool area was NASTY door off hinges for storage room, both bathrooms were out of order, tile missing off wall, and hot tub water was colder than my shower water and the bottom of hot tub was covered in sand also pool towel are was awful there were only a couple clean and rest were laying dirty every where. The rooms weren't as nasty and the beds […] were comfy and the front desk people were very nice! Read moreGenuine Hotels.com guest review
"visiting our daughter and her family"
Everything was fine except the heater was way too noisy and they are not sure when they will be replacing the heating units. Had to have it on in GRand Rapids, Michigan!Genuine Hotels.com guest review
"Great place to stay."
Everything was great except pool was being remodeled. The pool was one of the reasons we chose this hotel. The breakfast was awesome. I would stay here again.Genuine Expedia guest review
my family is already looking forward to coming back.Genuine Hotels.com guest review
"Not what we expected"
The room we booked was for two queen beds, the room we got was very small tucked in the corner like it was an afterthought. It was only one king size bed and the room was just slightly bigger than the bed. The staff was very friendly but the room was not very clean. The bathroom had hair on the floor and the bed had make up on the sheets and hair on […] the sheets as well. When I asked for new sheets the worker brought the sheets but did not make the bed. Read moreGenuine Expedia guest review
Good location. Good breakfast.Genuine Hotels.com guest review
"BW Grand Rapids"
Decent for the money. Would stay againGenuine Hotels.com guest review
"Incorrect room, clean facility, quiet at night"
My check in process was great, no problems. However, when I arrived to my room I found I had two full beds instead of a single queen as requested. I wouldn't have been upset if the manager who checked me in had at least informed me upon arrival that I would be stayed in a different room, but he did not. The room was clean and well lit, the bathroom […] had a "sanitized seal" on the toilet and plenty of clean towels. The comforter on the bed was thin - I would have liked to have had an extra blanket available in the room. I also couldn't close the shade on the window (bright street light outside) because it trapped the air from the heater. The refrigerator didn't work, which was a problem because I brought food for my stay. The internet worked great. My desk was near the door and I could hear people talking and moving in the hall until 9:30 PM, then it was quiet the remainder of the evening. Check out in the morning was great and they even had covered lid cups of coffee for you to grab on the way out. Hotel had hotel ups and downs, but overall I felt safe with locked exterior doors and a clean but not completely functional facility. Read moreGenuine Expedia guest review
When I first got in the employees couldn't find my reservation. That's No big deal, they just started arguing about it and it made me feel awkward. My room was the farthest away from anything so after lugging all of our stuff upstairs and changing we realized there were dirty towels left in our room. Little scraps of paper on the floor. And one roll […] of toilet paper was used. All and all looked pretty sloppy. I had zero energy after a 22 hour travel day, checked the beds and they were clean. That was good enough. The maids just forgot a few things ... I guess it happens for the rate I got. The price was good. They allow pets and that's great. The breakfast was good to have and there was a great variety. I rated it a three because for the price I could deal with the little things as long as my sleeping area was clean. And the breakfast and pets worked out nicely. Read moreGenuine Hotels.com guest review
"Up-to-date and Comfortable"
I would definitely stay here again. I was stuck in Grand Rapids and the hotel let me check in very early since I had no where else to go. The building is in good condition, the room was clean and comfortable, the TV was big, it was a good free breakfast, it had free wifi and a shuttle to and from the airport. There are a couple restaurants within walking […] distance and a big Meijer grocery and home store across the street (which I was able to walk to). Read moreGenuine Hotels.com guest review
This was a small room but adequate for an overnight stay. We were surprised by the free super and breakfast. The maid started knocking on the door around 9 even though check out was 11 which was annoying. Bed was comfy and everything worked well.Genuine Hotels.com guest review
"Nice hotel.. clean and friendly staff."
Overall very happy with my stay. The fitness room is very lacking. The breakfast spread is also not fantastic. The rooms are very comfy and modern. Location was excellent for me. Staff was friendly and helpful. I asked where the exercise room was and he moved me right next to it. As a single female I really appreciated that.Genuine Hotels.com guest review
Would definitely stay here again. Very clean and comfortable- bed was a dream.Genuine Hotels.com guest review
Was a convenient stay: near the airport, restaurants. The room was comfortable and clean, quite and worth for the money.Genuine Hotels.com guest review
"Worst Best Western"
I had previously stayed at the Baymont Inn & Suites near this BW. Since this was supposed to be a step up I expected more. The Baymont Inn was quieter, the staff more friendly, and worth the money paid there. When I checked into the BW, the assistant manager had a serious attitude, the room had paper thin walls, entrance and the sidewalk were treacherous, […] and the breakfast was pitiful. The Baymont Inn was head and shoulders better and cheaper. Cannot recommend this Best Western. Read moreGenuine Hotels.com guest review
"Would definately stay here again !"
This hotel was super clean. Staff was really friendly at both check- in and check-out. Room was updated, bed was really comfy. They even folded the towels in a decorative way. Had a great night sleep- hotel was busy but not noisy! I would recommend this hotel- great value !Genuine Expedia guest review
We enjoyed our stay very much. The only issue we had was that the breakfast was late being set up. Breakfast was supposed to be ready at 6:00 am and was not ready until after 6:30 am. We had a diabetic with us and the only thing she could eat on the breakfast was whole wheat toast with peanut butter. Everything else was high sugar or high fat.Genuine Expedia guest review
Very pleased with this hotel. Will be back when in the area.Genuine Hotels.com guest review
Great value. Cozy room. Comfy bed.Genuine Hotels.com guest review
"Nice hotel but..."
It was a nice hotel, especially for your money. However if you book through hotels.com please be aware it may not be the exact room you booked. For example I booked a room with one queen bed and got a room with two full size beds. It was the same price which was cool but inconvenient for us because I specifically wanted a queen to accommodate me and […] my 6"4 spouse!! Other than that it was a pretty comfortable stay. Read moreGenuine Hotels.com guest review
"Nicer than expected"
Was surprised with the amenities offered at this hotel. Free light dinner (hot dogs / burgers), free decent breakfast (not just bread and cereal but eggs, sausage and waffle maker) and a pool. Very well kept hotel with an excellent restaurant immediately next to it.Genuine Hotels.com guest review
"Hotel is good - service not so much"
The hotel is fine - for the price it is exactly what we needed. However, I checked in earlier than my husband who had a late flight in. I left my husband's card key at the front desk for them to give to him as I had texted him the room number. I specifically asked if this was OK, and was told that it was. Instead, the front desk clerk made a call just […] after midnight to the room to ask if it was OK to give him the card key. Not appreciated. THEN, we had pre-paid the room through Hotels.com, and they still billed us for the room. So more time to get that credited. Read moreGenuine Hotels.com guest review
"Not what I expected..."
This hotel was not what I expected based on pictures I saw on the internet and other Best Western Hotels I have stayed at. My room was comfortable but very cramped. The hotel itself was old and worn and musty smelling. The hotel staff were unable to help me check in to my flight and print off a boarding pass at the front desk and then when I scheduled […] a shuttle for the morning of my flight they had failed to inform me that they didn't have shuttle service until 8 am when I needed to leave at 7:30. The front desk was able to call a shuttle from the Holiday Inn to take me to the airport. Read moreGenuine Expedia guest review
"It was OK"
Room was clean, wake up call was on time. Had to leave to catch a plane before breakfast. Shuttle was on time and driver was professional.Genuine Expedia guest review
"Hotel close to the expressway"
Booked this hotel for our stay during Grand Rapids Art Prize, and the proximity to the freeway is about the only thing that was good. The breakfast was being stocked by one person and they were constantly out of eggs and honestly the choices were minimal at best. The bathroom was incredibally small and the fan did not work. The room size was adequate […] but it was dusty. There are many other hotels on 128th street to chose from and I would likely try one of them befor i chose to stay here again. Read moreGenuine Expedia guest review
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