This was a small room but adequate for an overnight stay. We were surprised by the free super and breakfast. The maid started knocking on the door around 9 even though check out was 11 which was annoying. Bed was comfy and everything worked well.Genuine Hotels.com guest review
"Nice hotel.. clean and friendly staff."
Overall very happy with my stay. The fitness room is very lacking. The breakfast spread is also not fantastic. The rooms are very comfy and modern. Location was excellent for me. Staff was friendly and helpful. I asked where the exercise room was and he moved me right next to it. As a single female I really appreciated that.Genuine Hotels.com guest review
Would definitely stay here again. Very clean and comfortable- bed was a dream.Genuine Hotels.com guest review
Was a convenient stay: near the airport, restaurants. The room was comfortable and clean, quite and worth for the money.Genuine Hotels.com guest review
"Worst Best Western"
I had previously stayed at the Baymont Inn & Suites near this BW. Since this was supposed to be a step up I expected more. The Baymont Inn was quieter, the staff more friendly, and worth the money paid there. When I checked into the BW, the assistant manager had a serious attitude, the room had paper thin walls, entrance and the sidewalk were treacherous, […] and the breakfast was pitiful. The Baymont Inn was head and shoulders better and cheaper. Cannot recommend this Best Western. Read moreGenuine Hotels.com guest review
"Would definately stay here again !"
This hotel was super clean. Staff was really friendly at both check- in and check-out. Room was updated, bed was really comfy. They even folded the towels in a decorative way. Had a great night sleep- hotel was busy but not noisy! I would recommend this hotel- great value !Genuine Expedia guest review
We enjoyed our stay very much. The only issue we had was that the breakfast was late being set up. Breakfast was supposed to be ready at 6:00 am and was not ready until after 6:30 am. We had a diabetic with us and the only thing she could eat on the breakfast was whole wheat toast with peanut butter. Everything else was high sugar or high fat.Genuine Expedia guest review
Very pleased with this hotel. Will be back when in the area.Genuine Hotels.com guest review
Great value. Cozy room. Comfy bed.Genuine Hotels.com guest review
"Nice hotel but..."
It was a nice hotel, especially for your money. However if you book through hotels.com please be aware it may not be the exact room you booked. For example I booked a room with one queen bed and got a room with two full size beds. It was the same price which was cool but inconvenient for us because I specifically wanted a queen to accommodate me and […] my 6"4 spouse!! Other than that it was a pretty comfortable stay. Read moreGenuine Hotels.com guest review
"Nicer than expected"
Was surprised with the amenities offered at this hotel. Free light dinner (hot dogs / burgers), free decent breakfast (not just bread and cereal but eggs, sausage and waffle maker) and a pool. Very well kept hotel with an excellent restaurant immediately next to it.Genuine Hotels.com guest review
"Hotel is good - service not so much"
The hotel is fine - for the price it is exactly what we needed. However, I checked in earlier than my husband who had a late flight in. I left my husband's card key at the front desk for them to give to him as I had texted him the room number. I specifically asked if this was OK, and was told that it was. Instead, the front desk clerk made a call just […] after midnight to the room to ask if it was OK to give him the card key. Not appreciated. THEN, we had pre-paid the room through Hotels.com, and they still billed us for the room. So more time to get that credited. Read moreGenuine Hotels.com guest review
"Not what I expected..."
This hotel was not what I expected based on pictures I saw on the internet and other Best Western Hotels I have stayed at. My room was comfortable but very cramped. The hotel itself was old and worn and musty smelling. The hotel staff were unable to help me check in to my flight and print off a boarding pass at the front desk and then when I scheduled […] a shuttle for the morning of my flight they had failed to inform me that they didn't have shuttle service until 8 am when I needed to leave at 7:30. The front desk was able to call a shuttle from the Holiday Inn to take me to the airport. Read moreGenuine Expedia guest review
"It was OK"
Room was clean, wake up call was on time. Had to leave to catch a plane before breakfast. Shuttle was on time and driver was professional.Genuine Expedia guest review
"Hotel close to the expressway"
Booked this hotel for our stay during Grand Rapids Art Prize, and the proximity to the freeway is about the only thing that was good. The breakfast was being stocked by one person and they were constantly out of eggs and honestly the choices were minimal at best. The bathroom was incredibally small and the fan did not work. The room size was adequate […] but it was dusty. There are many other hotels on 128th street to chose from and I would likely try one of them befor i chose to stay here again. Read moreGenuine Expedia guest review
When we got to the hotel room, we had a king size bed even though we booked 2 doubles on Hotels.com. Went back to the desk and they said they had no rooms with double beds. I went back to my room and took my I pad back to the front desk and showed them the confirmation. With definite reservation, the desk clerk was able to find us a room with double […] beds. Read moreGenuine Hotels.com guest review
"Good for cost effective"
Great free breakfast and internet. Good staffs.. Good for family trip with cost effectiveGenuine Expedia guest review
"Hotel needs a little updating"
The desk staff was very helpful and took care of us quickly. The room was nice other than the closet was very hard to open and the molding around it was broken. There was a bathing suit left from the previous guest which leads me to believe that the shower was not attended to. The room was very musty smelling upon arrival. There was a nice refrigerator […] in the room with plenty of lighting. The beds were comfortable, with plenty of pillows to choose from. Read moreGenuine Expedia guest review
Staff was friendly and the hotel was clean. The king room was small but we were only there for one night. For the price it was a great value.Genuine Hotels.com guest review
"nice hotel close to shopping, restaurants"
Room was very nice, comfortable beds & clean. They have a nice breakfast with eggs, sausage,belgian waffles & more. You have any kind of restaurant you want & store right on the same street as the hotel so very convenient for that.Genuine Expedia guest review
"good place close to airport"
Was very pleased with the facility ease of location and the people were all very niceGenuine Hotels.com guest review
Very helpful and friendly staff. Very comfortable and clean room.Genuine Expedia guest review
Do not stay thereGenuine Hotels.com guest review
"Very Comfortable Business Trip"
Stayed for business, will be back again! Very hospitable staff.Genuine Hotels.com guest review
"Facilities Needs Updated"
Facilities could use a facelift. Checked in mid-afternoon, Very humid in hallways, facility, room air did work, good thing. Breakfast was okay, but wasn't full breakfast I expected.Genuine Expedia guest review
I enjoyed the service. The workers were friendly. My kids loved the pool!!!Genuine Hotels.com guest review
The hotel is an older hotel but not in too bad a shape. The lobby was nice as was the breakfast area. my room # 207 was good, a little dated but clean and tidy. The bed was comfortable and I slept OK. A couple of my business collegues said they were wakened in the early hours of the morning of the first night we stayed there by noisy people in the hallways […] but after a call to the front desk it was dealt with promptly. Read moreGenuine Expedia guest review
It was good, except we got our room changed because they had two housekeepers quit, which I understand is not their fault but we needed a king, and got two queens.Genuine Expedia guest review
My stay was great. I would like to compliment Best Western employee "Bryan" who works the front desk. I found him to be knowledgeable,helpful and an extremely nice guy.Genuine Hotels.com guest review
"Hotel needs attention."
Hotel needs updated. Housekeeping staff need additional training. Room wasn't tidy and could have been cleaner although it wasn't dirty. Furniture was outdated. Kids were running around at 11:00pm with no supervision.Genuine Expedia guest review
A friend & I stayed 2 nights & it was sufficient for what we needed. Positives: The staff were friendly & helpful. The breakfast was nice. Negatives: It smelled like hotel & there was mold in my bathtub grouting & my shampoo, conditioner & body wash disappeared the day it was cleaned.Genuine Hotels.com guest review
"Our one-day trip to Grand Rapids"
Very good overall experience. Our reception at the front desk was sweet. Two young girls who were very engaging and kind and helpful. After a 2-1/2 hour drive, we were welcomed very warmly. The rooms were updated. Beds were comfortable. Pillows, not so much, but they were okay for one night. The gym was very adequate. (did not use the pool). The coffee […] was very good. Continental breakfast was exceptional; variety and location. It was a fun open- area. Sat alongside a second-floor railing looking down into the lobby. Very roomy. Read moreGenuine Expedia guest review
"Comfy, cozy, and clean"
We loved it! There was a nice breakfast, the decor was comforting and nice, and the pool and hot tub were great! The staff was SO friendly, and engaged us in conversation often. Will be sure to stay here again next year for the Riverbank Run!Genuine Hotels.com guest review
"Very good for the price."
Staff helpful, facility older, rooms are just rooms. Nice breakfast included, great pool area.Genuine Expedia guest review
"Great Hotel for the Price"
This hotel was very nice for the price. The bed was comfortable, the room was very clean, but on the small side. Everything seemed in really good condition. The breakfast was pretty good - waffles,eggs, breads/pastries, cereal. Fresh fruit would be a nice addition. I would stay here again for a couple of nights.Genuine Hotels.com guest review
"Great. Would go back again"
Was great room, service, everything. But there is nearby construction, which cannot be helped. But you don't heat it in the hotel.Genuine Hotels.com guest review
"Customer service lacking"
Desk staff never followed through on requests. Roll away bed that we requested was not delivered to our room. Excuse given? Because we didn't answer the door. Hard to do when we weren't in the room. Then he said that he called our room, but no one answered. Again, hard to do when we weren't in the room. I would at least have expected that they would […] have left a message on the room telephone......nope. So at 1:30am when we arrived back to the hotel to discover no rollaway bed, the staff merely wheeled it down with us and left it outside the door. They had the bed tied closed so tight, we had to improvise and cut the string with nail clippers. After checkout, we called the desk to inquire about a pair of shoes that we left behind. We were assured that we would receive a return call. It took THREE calls from us (never a return from them) to get an answer. No apologies from staff for any of the poor service. Read moreGenuine Hotels.com guest review
old hotel and rooms show it. bed ok for comfort--nothing to rave about. difficult to regulate the temp in the room. very very limited tv--it poured for the two days I was there and the hotel only has about 7 channels to watch. for $30 more I could have stayed across the road at a 4 star hotel--that is what I will do next time. I have tried this hotel […] many times and always tried to give it a "second chance"......no more. Breakfast very very limited and not very good. Go down the road to ihop instead. Read moreGenuine Hotels.com guest review
"pub / winery visits"
nice hotel, just what we expected,clean room/pool/hot tub....great free breakfest...go ahead and stay thereGenuine Hotels.com guest review
Lots more than expected from the room to the mamager's receptionGenuine Hotels.com guest review
"Great Hotel, Construction on 28th Street though"
Everything was great besides the location, but it isn't the hotel's fault there was construction on 28th Street in Grand rapids. Made it difficult to travel and get back to the hotel.Genuine Hotels.com guest review
"Financial security risk!!"
Did not appreciate how they handled credit card detail when the room was prepaid!!! Did not explain what they were doing with my drives license and credit card prior and then when asked why they were doing what they were I was told they did not have to rent to me!!!Genuine Expedia guest review
Great for the price! Conveniently located to Woodland Mall, Meijer Gardens and downtown Grand Rapids. Lobby is clean and welcoming. Staff is very friendly and helpful. The building is old and shows its age in places, but the interior has been updated and is nice. The room was spacious and clean. Beds (mattresses) were very UNcomfortable. When we arrived, […] there was a complimentary dinner available to guests. We did not eat, so cannot comment on it. Breakfast was pretty standard hotel complimentary continental breakfast. Pool and hot tub area was wonderful--large and clean. Overall, I would rate this hotel a great bargain! Read moreGenuine Expedia guest review
"Service and place worth writing a nice review"
The staff was incredibly nice and I was surprised at how clean and nice the room was. The pool and hot tub were well maintained and we all enjoyed our stay.Genuine Hotels.com guest review
Good Location, comfortable room, excellent StaffGenuine Hotels.com guest review
"Not so great but not so bad either"
The bed was really hard, not very comfortable and you could feel all the metal spring which clanged together as you moved around. The TV service was also kind of shoddy, with every channel being very "snowy" (I haven't seen that since the old OTA antenna days) and there was no channel guide/listing available. But,\ those aside, the staff was great, […] the room was clean, the shower was hot and it's a super-convenient location. All-in-all, for the price I'd say I was fairly satisfied. Read moreGenuine Hotels.com guest review
"Not truly a "Suite""
The front desk staff at check in and check out (Mariah!) was terrific. Our biggest disappointment was that we booked a 2 Queens Bed "Suite" which turned out to be little more than a regualr room with a small refridgerator and microwave. There wasn't even a table with additional chairs or additional seating other than 1 stuffed chair. I think it is misleading […] to use the word "Suite" in reference to something that is little more than a room with a few extra appliances. Read moreGenuine Hotels.com guest review
"Beds not comfortable"
After a long day of work I wanted a hot hot tub and comfortable bed. The hot tub was large, but not very hot nor deep. The bed was better than other three star hotels but not great. The work out room and sauna were great. The sports bar next door was great!Genuine Hotels.com guest review
Some areas looked tired & worn - like doors & carpet.Genuine Expedia guest review
Like itGenuine Hotels.com guest review
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