The hotel is an older hotel but not in too bad a shape. The lobby was nice as was the breakfast area. my room # 207 was good, a little dated but clean and tidy. The bed was comfortable and I slept OK. A couple of my business collegues said they were wakened in the early hours of the morning of the first night we stayed there by noisy people in the hallways […] but after a call to the front desk it was dealt with promptly. Read moreGenuine Expedia guest review
It was good, except we got our room changed because they had two housekeepers quit, which I understand is not their fault but we needed a king, and got two queens.Genuine Expedia guest review
My stay was great. I would like to compliment Best Western employee "Bryan" who works the front desk. I found him to be knowledgeable,helpful and an extremely nice guy.Genuine Hotels.com guest review
"Hotel needs attention."
Hotel needs updated. Housekeeping staff need additional training. Room wasn't tidy and could have been cleaner although it wasn't dirty. Furniture was outdated. Kids were running around at 11:00pm with no supervision.Genuine Expedia guest review
A friend & I stayed 2 nights & it was sufficient for what we needed. Positives: The staff were friendly & helpful. The breakfast was nice. Negatives: It smelled like hotel & there was mold in my bathtub grouting & my shampoo, conditioner & body wash disappeared the day it was cleaned.Genuine Hotels.com guest review
"Our one-day trip to Grand Rapids"
Very good overall experience. Our reception at the front desk was sweet. Two young girls who were very engaging and kind and helpful. After a 2-1/2 hour drive, we were welcomed very warmly. The rooms were updated. Beds were comfortable. Pillows, not so much, but they were okay for one night. The gym was very adequate. (did not use the pool). The coffee […] was very good. Continental breakfast was exceptional; variety and location. It was a fun open- area. Sat alongside a second-floor railing looking down into the lobby. Very roomy. Read moreGenuine Expedia guest review
"Comfy, cozy, and clean"
We loved it! There was a nice breakfast, the decor was comforting and nice, and the pool and hot tub were great! The staff was SO friendly, and engaged us in conversation often. Will be sure to stay here again next year for the Riverbank Run!Genuine Hotels.com guest review
"Very good for the price."
Staff helpful, facility older, rooms are just rooms. Nice breakfast included, great pool area.Genuine Expedia guest review
"Great Hotel for the Price"
This hotel was very nice for the price. The bed was comfortable, the room was very clean, but on the small side. Everything seemed in really good condition. The breakfast was pretty good - waffles,eggs, breads/pastries, cereal. Fresh fruit would be a nice addition. I would stay here again for a couple of nights.Genuine Hotels.com guest review
"Great. Would go back again"
Was great room, service, everything. But there is nearby construction, which cannot be helped. But you don't heat it in the hotel.Genuine Hotels.com guest review
"Customer service lacking"
Desk staff never followed through on requests. Roll away bed that we requested was not delivered to our room. Excuse given? Because we didn't answer the door. Hard to do when we weren't in the room. Then he said that he called our room, but no one answered. Again, hard to do when we weren't in the room. I would at least have expected that they would […] have left a message on the room telephone......nope. So at 1:30am when we arrived back to the hotel to discover no rollaway bed, the staff merely wheeled it down with us and left it outside the door. They had the bed tied closed so tight, we had to improvise and cut the string with nail clippers. After checkout, we called the desk to inquire about a pair of shoes that we left behind. We were assured that we would receive a return call. It took THREE calls from us (never a return from them) to get an answer. No apologies from staff for any of the poor service. Read moreGenuine Hotels.com guest review
old hotel and rooms show it. bed ok for comfort--nothing to rave about. difficult to regulate the temp in the room. very very limited tv--it poured for the two days I was there and the hotel only has about 7 channels to watch. for $30 more I could have stayed across the road at a 4 star hotel--that is what I will do next time. I have tried this hotel […] many times and always tried to give it a "second chance"......no more. Breakfast very very limited and not very good. Go down the road to ihop instead. Read moreGenuine Hotels.com guest review
"pub / winery visits"
nice hotel, just what we expected,clean room/pool/hot tub....great free breakfest...go ahead and stay thereGenuine Hotels.com guest review
Lots more than expected from the room to the mamager's receptionGenuine Hotels.com guest review
"Great Hotel, Construction on 28th Street though"
Everything was great besides the location, but it isn't the hotel's fault there was construction on 28th Street in Grand rapids. Made it difficult to travel and get back to the hotel.Genuine Hotels.com guest review
"Financial security risk!!"
Did not appreciate how they handled credit card detail when the room was prepaid!!! Did not explain what they were doing with my drives license and credit card prior and then when asked why they were doing what they were I was told they did not have to rent to me!!!Genuine Expedia guest review
Great for the price! Conveniently located to Woodland Mall, Meijer Gardens and downtown Grand Rapids. Lobby is clean and welcoming. Staff is very friendly and helpful. The building is old and shows its age in places, but the interior has been updated and is nice. The room was spacious and clean. Beds (mattresses) were very UNcomfortable. When we arrived, […] there was a complimentary dinner available to guests. We did not eat, so cannot comment on it. Breakfast was pretty standard hotel complimentary continental breakfast. Pool and hot tub area was wonderful--large and clean. Overall, I would rate this hotel a great bargain! Read moreGenuine Expedia guest review
"Service and place worth writing a nice review"
The staff was incredibly nice and I was surprised at how clean and nice the room was. The pool and hot tub were well maintained and we all enjoyed our stay.Genuine Hotels.com guest review
Good Location, comfortable room, excellent StaffGenuine Hotels.com guest review
"Not so great but not so bad either"
The bed was really hard, not very comfortable and you could feel all the metal spring which clanged together as you moved around. The TV service was also kind of shoddy, with every channel being very "snowy" (I haven't seen that since the old OTA antenna days) and there was no channel guide/listing available. But,\ those aside, the staff was great, […] the room was clean, the shower was hot and it's a super-convenient location. All-in-all, for the price I'd say I was fairly satisfied. Read moreGenuine Hotels.com guest review
"Not truly a "Suite""
The front desk staff at check in and check out (Mariah!) was terrific. Our biggest disappointment was that we booked a 2 Queens Bed "Suite" which turned out to be little more than a regualr room with a small refridgerator and microwave. There wasn't even a table with additional chairs or additional seating other than 1 stuffed chair. I think it is misleading […] to use the word "Suite" in reference to something that is little more than a room with a few extra appliances. Read moreGenuine Hotels.com guest review
"Beds not comfortable"
After a long day of work I wanted a hot hot tub and comfortable bed. The hot tub was large, but not very hot nor deep. The bed was better than other three star hotels but not great. The work out room and sauna were great. The sports bar next door was great!Genuine Hotels.com guest review
Some areas looked tired & worn - like doors & carpet.Genuine Expedia guest review
Like itGenuine Hotels.com guest review
It was very comfortable. Nice pool and hot tub. The refrigerator was a plus. Quiet and relaxing.Genuine Hotels.com guest review
Rock hard bedGenuine Hotels.com guest review
over and above any other hotel I have ever stayed at!!!Genuine Hotels.com guest review
Good experience. Only problem the noise from the heater/air unit was annoying.Genuine Hotels.com guest review
The bedskirt was torn, and needed repair. We were stuck in the snow in the parking lot, and the guys plowing out disappeared until my 82-year old husband had shoveled out before he even saw them again. Room was clean, and wake-up service was prompt.Genuine Hotels.com guest review
"Great hotel, Great stay"
This Best Western had good service, a good breakfast and has a convenient location. I would definitely stay here again.Genuine Hotels.com guest review
"Decent place to stay"
This hotel isn't fancy but the rooms were clean & well kept. The room decor was up to date & beds were comfortable. Breakfast was okay but ended at 9 am. I appreciated having a fridge in my room. They had a nice pool & fitness room, though I didn't end up using either. It was a good value for what I paid.Genuine Expedia guest review
Staff excellent Limited selection of TV channels Clean Avg furnishings Breakfest offering mediocre Side entrance to hotel: snow accumilated(not shoveled) Happy hour buffett provided. Quality okGenuine Expedia guest review
Hotel was very easy to find and staff was great the only problem was the beds were not exactly comfortable at all.Genuine Hotels.com guest review
NIce vaule nice location nice hotelGenuine Hotels.com guest review
This was a wonderful place to stay..great staff..very clean hotel and also in a great area..when i take another trip, this would definitely be considered as a place to stay!!Genuine Hotels.com guest review
"BEST HOTEL I HAVE EVER STAYED IN"
This was the best hotel that I have ever stayed in. Great value great people great everything.Genuine Hotels.com guest review
"Our 2nd stay here!"
We stayed here when we came to the area for thanksgiving, and liked it enough to stay there again for Christmas. The beds are very comfortable and the rooms very clean. My only complaint is breakfast...things seem to be put out in small batches and are wiped out as soon as they replace them. Also, Christmas day they were out of regular milk, syrup for […] the waffles, and a few other things. You would think knowing there was a holiday that everything would be closed on, that they would have taken inventory a few days before and stocked up on whatever they were low on. Otherwise, very happy with this hotel...pool and hot tub were wonderful! Read moreGenuine Hotels.com guest review
Needed an inexpensive place to stay....This was the best deal....Clean with a basic breakfast.....nice peopleGenuine Hotels.com guest review
We found the staff to be very helpful. We requested adjoining rooms and they made every effort to do that for us when we were checking in. Two sisters had to leave at 4:00 the next day and the complimentary shuttle was awesome! Then the three sisters that had a later flight in the day were allowed to sit in the lobby after we checked out for another […] 3 hours so we could work on the computer and wait to head to the airport. The entryway, lobby and hallways could have been cleaner. However, the rooms seemed to be clean and comfortable with new pillows and comfortable beds. Read moreGenuine Hotels.com guest review
"right off the interstate"
very comfortable - great roomGenuine Hotels.com guest review
"Discounted price - not worth it"
Upon arrival - I learned that my reservation had yet to be entered into the system. After 6 hours of driving I had the pleasure of standing in the lobby for over 20 minutes while my reservation was processed by 2 gentlemen who appeared to be less than thrilled to be working. The room was below average in terms of upkeep. The molding around the closet […] door frame was hanging off, the cabinet that housed the refrigerator wouldn't shut, the clock wasn't set, and the bed was far too short for an average height adult. The shower left much to be desired. It's doubtful that I will ever stay in another Best Western based on this experience. I'd much rather spend a few extra dollars for one of the other nearby hotels. Read moreGenuine Hotels.com guest review
"Great for family trip"
Stayed at this hotel for the Thanksgiving holiday while visiting friends and family in Western Michigan. For the price, we are very satisfied with the hotel -- convenient location, clean building with excellent amenity, friendly staff. We were very touched by the fact that the hotel gave all its housekeeping staff a day-off from work to celebrate Thanksgiving […] with their family and friends. Of course, there was a note in our room to inform that fact. We will definitely come back to this hotel when we visit Western Michigan again. Read moreGenuine Hotels.com guest review
"no heat in room-no ON switch for heat"
checked in about mid-night, a cold night. Room was real cold, turned on the Heat and adjusted the Temp to over 72, the fan was blowing air and went to sleep. But woke up freezing, no heat. In AM reported this to front desk, told later nothing wrong with the unit. the problem their was off switch you are hit to 'turn on' the heat. .............it was […] a ON & OFF switch,but nothing on the panel said this. Gave me a discount for a room in the future. Read moreGenuine Hotels.com guest review
"Great place to stay"
Clean, nice staff . Great room with super bed and huge flat screen, Only thing was while it was nice to have a micro wave and fridge, the micro could not be plugged in, had to carry it into the bathroom for an outlet, and the fridge needs a block under it on one side so it won't want to tip. But over all a great place.Genuine Hotels.com guest review
We had a great stay here - the hotel staff was all very friendly and accommodating. Nice little restaurant next door, gas station across the street and right off of Route 96 - so everything was convenient. They offered a continental breakfast with a lot of variety. The sausage and eggs were not very good - but there were lots of other choices.Genuine Expedia guest review
"Adequate room, reasonable price"
I was there to see family for the holiday, so I didn't spend a lot of time there. I got a clean, adequate place to stay, at a reasonable price. I had a small dog and they had no problem with that. Reasonable breakfast. If you're looking for five-star, consider something triple the price, but this was all I needed.Genuine Hotels.com guest review
"needed a spa tub"
got an upgraded room free of charge, with breakfast delivered to the room, the only thing missing was a spa tub, but alas none of the hotels in the area had one left when I booked, so not Best Western's bad...Genuine Hotels.com guest review
"Would stay there again"
Excellent, especially for what I paid for my room. Stayed a week. Loved it. Very convenient, and the beds were very comfortable, better than home. Breakfast was fine also. Nothing fancy but was good.Genuine Hotels.com guest review
"Nice staff but worn out hotel"
Worn out hotel. The first room was worn out and was not very clean. Toilet did not flush right and sheets we not on properly. Second room was better and clean, but still showing a worn out appearance.Genuine Expedia guest review
Location of room is great and right by pool. Cable sucked and was blurry. Breakfast eggs and sausage was nasty / very cheap... Hotel was ok tho...Genuine Hotels.com guest review
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