"A Good Three Day Stay..."
Hotel looks a dull from outside, but the interior is fine. The hotel has very good breakfast and clean rooms. Restaurants and grocery stores nearby makes it a good location. We had booked for 4 days, but our work was done in three days. The hotel manager was kind enough to allow us to vacate on third day and provided us with the refund for 4th day. […] :) Read moreGenuine Hotels.com guest review
Response by Comfort Inn Ottawa East Dear Guest, Thank you for your 3/5 rating regarding your recent stay with us mentioning our complimentary hot breakfast, clean rooms and excellent location. We have recently completed an interior renovation and our return guests have been “wowed” by the changes. I look forward to hosting you again on your next business trip! Sincerely, Peter Switzer General Manager
I was a little skeptical, but the location of this hotel worked for me and it was pet friendly. The hotel has been freshly redone, it's clean and comfortable and the employees ate friendly. The bed was great and the bathroom was clean and new. I would recommend this hotel and would likely stay here again. I didn't try the breakfast but it looked Ok […] . Read moreGenuine Hotels.com guest review
Response by Comfort Inn Ottawa East Dear Guest, Thank you for your excellent review mentioning our newly renovated rooms, cleanliness and friendly Team Members. Next time, try our complimentary hot breakfast! Thank you for your review, your continued patronage and I look forward to hosting you again in future. Sincerely, Peter Switzer General Manager
"Not worth priced Paid"
This was not a great experience and there were other guests complaining about the conditions of the bathrooms. This is definitely not worth the price paid and I believe I should get a refund.Genuine Expedia guest review
"Comfort Inn Ottawa"
The hotel was under construction and being upgraded. The room we stayed at was very nice and everything was new and cleanGenuine Hotels.com guest review
I stayed for the night sat night and my stay was awesomeGenuine Hotels.com guest review
Response by Comfort Inn Ottawa East Dear Guest, WOW! It’s always a pleasure to receive a perfect 5/5 – thank you! I look forward to hosting you again in future. Sincerely, Peter Switzer General Manager
clean room, comfort bed, good breakfast, a bit cigarette smell in the roomGenuine Hotels.com guest review
Response by Comfort Inn Ottawa East Dear Guest, Thank you for your 4/5 rating regarding your recent stay noting our cleanliness, comfort and complimentary hot breakfast! I do apologize that you detected a slight odour of cigarette in your room. In future, please do let us know and we will rectify it immediately. We are proud of our 100% smoke-free hotel and guests who choose to smoke are charged a significant cleaning fee. Once again, thank you for your excellent review and I look forward to hosting you again on your next stay in Ottawa! Sincerely, Peter Switzer General Manager
"One night stay"
Good quality for price. Would go back.Genuine Hotels.com guest review
Response by Comfort Inn Ottawa East Dear Guest, Thank you for your excellent review noting our quality and value for money! I look forward to hosting you again on your next trip to Ottawa! Sincerely, Peter Switzer General Manager
"Nice hotel, close to major highway"
We stayed at this property for two days while visiting family in Ottawa. The staff was friendly and helpful, check in was easy. The room was comfortable and spacious enough for two people. Overall we had a good experience.Genuine Expedia guest review
Response by Comfort Inn Ottawa East Dear Guest, I appreciate your excellent review, especially mentioning our friendly and helpful Team Members and comfortable rooms! I look forward to hosting you again while you are visiting family in Ottawa. Sincerely, Peter Switzer General Manager
"Good location, easy to get to"
Other than being on the same floor as a minor boys hockey team, our stay was what was expected. Comfortable bed and pull out couch, some mold in the shower but otherwise it was clean. Breakfast provided was good, fruit and bagels were fresh However very limited seating available without taking food back to roomGenuine Expedia guest review
Response by Comfort Inn Ottawa East Dear Guest, Thank you for your 4/5 rating regarding your family’s recent stay with us! I do appreciate your kind comments regarding our comfort and cleanliness. The hotel does provide trays for our guests to bring their breakfasts to their rooms should the breakfast area not have enough seating during high occupancy days. I look forward to hosting you and your family again in future! Sincerely, Peter Switzer General Manager
Room was fine - recently renovated except for bathroom fixtures. Time for a new tub. Location is easy to find, except that the first cab I called didn't show...Genuine Hotels.com guest review
Response by Comfort Inn Ottawa East Dear Guest, I appreciate your 4/5 rating regarding your recent stay mentioning our recent renovations and look forward to hosting you again in future! Sincerely, Peter Switzer General Manager
"Nice and close to downtown and shopping area"
Clean and comfortable rooms our kids enjoyed the stay.I must mention about friendly and honest Management team working there,my wife accidentally forgot her purse in the breakfast area but lady working there returned picked it up and returned to us safely(with all the cash and jewelry intact) thank you.Genuine Expedia guest review
Response by Comfort Inn Ottawa East Dear Guest, It’s always a pleasure receiving excellent guest feedback, especially those mentioning our Team Members! Thank you for also mentioning our clean and comfortable rooms and our fantastic location. I look forward to hosting you and your family again on your next trip to Ottawa. Sincerely, Peter Switzer General Manager
"Easy to get around from this hotel."
enjoyed our stay at this hotel, the room was all that we expected, clean and comfortable, great for the price.Genuine Expedia guest review
Response by Comfort Inn Ottawa East Dear Guest, I appreciate your excellent review regarding your recent stay with us noting our clean and comfortable rooms and great rates! I look forward to hosting you again in future. Sincerely, Peter Switzer General Manager
Choice hotel network should seriously think if this location deserves to continue to be part of the chain. I stayed in many other Choice hotels and was satisfied. Not in this case. The bathroom was so dirty that I was scared to touch anything.Genuine Expedia guest review
Response by Comfort Inn Ottawa East Dear Guest, I appreciate your review and am disappointed that we did not meet our cleanliness standards during your stay. As the new General Manager of the hotel, I will be re-training our Team Members to ensure guest satisfaction. Once again, thank you for your review as it’s only through guest comments such as yours that we can continue to improve our operation. Sincerely, Peter Switzer General Manager
"Nice last minute hotel, clean and reasonably price"
Need a hotel asap, and never had a problem with Comfort Inn hotels. Was more like a motel setting, but it was well kept and front desk staff was very friendly and helpful.Genuine Expedia guest review
Nice hotel. You get what you pay. We stayed for one night. We liked most of it. Only one thing we don't liked breakfast.Genuine Expedia guest review
"Comfortable, but not splashy"
This hotel is an older building with some upgrades. It was comfortable and the staff were pleasant. The breakfast was sufficient, but it was a crowded area.Genuine Expedia guest review
I think it was good but the breakfast was lousy need to improve the rest is not bad.Thank youGenuine Hotels.com guest review
"Noisy air conditionner"
Overall we had a good stay at this hotel. It has been renovated and it does look good for a Comfort In. Our only complaint was the air conditioning unit, which was SO LOUD it was hard to get a good nights sleep. We were in room 130.Genuine Hotels.com guest review
"Over priced and just plain bad"
Terrible front entrance. No elevator. Small breakfast area. Terrible location. Way too pricey. Anything else you need to know?Genuine Expedia guest review
We stayed in a 2 double bed room, it was a bit cramped and did not have a microwave even though the staff said there should have been one. Breakfast was a little dry, room was fairly clean.Genuine Expedia guest review
"Pleasure trip to Ottawa"
Rooms were comfortable, spotless and well maintained.Genuine Expedia guest review
"Nice, small hotel in good location; in Ottawa"
Stayed two nights; attending a conference. Clean room, with good basic facilities & satisfactory breakfast.Genuine Expedia guest review
"Good Breakfast, convenient location"
staff was helpful, breakfast was good. Room was clean, fridge and microwave were handy to have.Genuine Expedia guest review
The location was perfect. Close to the St Laurent mall and access to the bus depot.Genuine Hotels.com guest review
"Terrible location. Exterior needs major upgrade."
Staff on check in were nice. Assistant manager upon check out did not want to issue receipt. When customer insisted the computers crashed. The exterior of the hotel was in need of upgrade. The window in my room was cracked. The hotel room door did not lockGenuine Expedia guest review
"Good Ottawa east end location"
very well maintained and clean.Genuine Hotels.com guest review
"If traveling with pets, it Ok!"
It is the kind of place you won't repeat, but is at least the only place close to Ottawa's downtown to travel with pets, and that is the only reason why we chose it. After all, is only an Inn, but could be a bit better.Genuine Hotels.com guest review
The complimentary breakfast didn't start till 6:30 am. My work day starts at 6:30 and the breakfast would better accommodate people were it to start earlier. The exhaust fan in the bathroom sounded like an old diesel engine. I unplugged it for the duration of my stay. The lady at the front desk (in a make-shift hotel room) seemed I convenience every […] time I passed through, almost as if I woke her up. All things considered, once the renos are complete, it should be back to a good night's stay. Read moreGenuine Hotels.com guest review
"limited choices with a dog!"
The staff reception is super polite and patient and calm and collected. We had a few issues. Within minutes from checking out our power went out. He immediately corrected the problem. Later on we pulled the covers down and the sheets were uncleaned and recently stained. He immediately brought clean sheets and apologized. The hotel reeks of smoke in […] the hallways. The rug smells of dog urine. The toilet was uncleaned and messed up from the previous stay. We were very disappointed because we had stayed there before a few years and it was fine. There were no screens on the patio doors so we had to block the door with a chair to keep the dog in. The smell was nauseating so the door had to remain open most of the time. We had to put up with it and count our blessings since there were no other hotel that would accept a dog in the area. Read moreGenuine Expedia guest review
firstly i booked early enough to insure that i would get a ground floor room to ensure accomdating our pet, only to discover at check in that it was impossible too. then to realize that they put us in the middle of the building in between 2 exits again no room available closer to the stairs. finally the continental breakfast was the deal breaker, nothing […] pleasing to the patette! the hotel needs to update everything, the rugs in the hallways look like they have been used to run a road race with dark marks everwhere! Bed had a sinkhole on the one side terrible stay overall if i had had an opportunity to move hotels i would have............ Read moreGenuine Expedia guest review
"Too close to the Trans Canada Highway,"
The air conditioner in our room would start rattling sporatically, woke us up all night, finally turned it off at 4:00 a.m., then the room got too hot, did not get much sleep. The faucets in the shower needs repair, when taking a shower or bath, half the water flow comes through the shower and half of it comes through the bottom tap. Reported both these […] problems when I signed out. The continental breakfast was good. Hotel is conveniently placed to all ammenities, however, very close to the HIghway, heard the traffic all night. Read moreGenuine Hotels.com guest review
very friendly and polite/professional staff. continental breakfast was very clean and perfect variety of food. Best coffee ever.Genuine Expedia guest review
Was good, not enough room to sit and eat breakfast, no toilet paper in roomGenuine Hotels.com guest review
Convenient location for our purposes, hotel needs updating.Genuine Expedia guest review
Things were just dirty. In need of updating and repair. We had a non-smoking room and it smelt like a smoking room. Climate control didn't work in the room and the tub leaks water. Never again will I stay there!Genuine Expedia guest review
"Stinky smokey hotel"
I booked a non-smoking room for 3 nights. I believe we were directly beside or across from the smoking rooms. The halls reeked of cigarette smoke and my room reeked as well. It didn't matter whether we entered the hotel through the main lobby or through a back door, the halls reeked of cigarettes. On Thursday night the halls had smoke in them, so my […] daughter & I had to hold our breath to walk down the hall!! I had to put a towel across the bottom of my hotel room door to keep the stink out of the room. I will never book at the hotel again! We could not breath clean air & came home with our belongings smelling of cigarettes!!! Incredibly gross! This hotel should not be allowed to advertise non-smoking since EVERYWHERE had smoke or the smell of it...even on the second floor! Read moreGenuine Expedia guest review
"good place to stay"
good service, free coffee all day, good breakfast, good place to stayGenuine Expedia guest review
We had a late arrival and the front desk was unable to give us keys...machine down. They had to let us in to our room with a master key. The hotel is tired..Genuine Expedia guest review
"Good value for your dollar."
Nice sized room. Very clean. The rooms are quiet. Would definitely consider using this hotel again. 2 minor issues. No bottle opener, & the diverter for the shower leaks & should be replaced.Genuine Hotels.com guest review
"Happy With Comfort Inn East"
Good location off Queensway. Delivers what you expect - happy with hotel. Good hotel on a budget - breakfast simple but adequate. Pariking free. Next to St. Laurent shopping mall so you can shop and be back in hotel in 5 minutes.Genuine Expedia guest review
"Would stay again"
Staff is very friendly. Beware that some rooms are smoking. Even if you get a non-smoking room, the smoking rooms are right across the hall. The room was clean and comfy. The only complaint about the room is that the temperature is hard to control. Good location, right next to restaurants and St Laurent Shopping Centre.Genuine Expedia guest review
"Trip to Ottawa"
Great value for the money. The breakfast was more than we expected.Genuine Expedia guest review
"Comfort Inn Ottawa East"
This Hotel was close to the job site I was working at. Close to the mall and some good restaurants. Probably would stay again while working in Ottawa.Genuine Hotels.com guest review
Good hotel to stay. very comfort and clean room. the price is very reasonable.Genuine Expedia guest review
It was ok for the price. The air conditioner was exceptionally loud and impossible to sleep. There was no microwave in the room. The room was clean.Genuine Expedia guest review
"So much for smoke-free"
Didn't have high expectations for my stay here, but even with that said I was very disappointed. The room was supposed to be smoke free but stank of smoke, due to everyone outside smoking right below my windows. I couldn't even close the window because there is no AC and the room was very hot. I had my 3-month old baby with me so I was forced to choose […] between temperature and odor, not a good situation to be in. Plus, the comforter was very stained, the windows had no screens, and the corridors smelled like a musty basement. I will not stay here again. Read moreGenuine Hotels.com guest review
"Comfortable room for price paid..."
The hotel was clean and comfortable. We checked in late in the evening and only spent less than 12 hours there. The room was clean, and the beds were very comfortable. The bathroom was clean but we felt that it could have been cleaner around the edges. The free breakfast was okay, but would have been better if there was a place to sit and eat instead […] of taking it back to the room, because then everything was cold. Overall this hotel was good for what we needed. Read moreGenuine Expedia guest review
"ok hotel for the price"
nothing special about this hotel, hall way carpet is blown, old and dirty. room ok, except the drain is very slow. one of the less expensive hotels, so did not expect much anyways.Genuine Expedia guest review
Easy to find, great location, quiet neighbourhood.Genuine Expedia guest review
ReposantGenuine Hotels.com guest review
Response by Comfort Inn Ottawa East Cher client, Merci de votre note 4/5 concernant votre récent séjour et je ai hâte de vous accueillir à nouveau à l'avenir! Cordialement, Peter Switzer directeur Général
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