BEST WESTERN UNIVERSITY INN - Murray 36.63342, -88.31172

This was my second lengthy stay at this BW. With a regular routine, I was able to more closely observe the facilities and staff than I normally get with a one-nighter. The hotel, for the most part, is very clean and well-appointed. The problem is the staff. Nearly every morning, during the breakfast hours, I witnessed staff eating in the breakfast room (this included the breakfast attendant). Housekeeping and front desk staff regularly sat in the lounge area around the main entrance to chat and gossip, and more than once I found the housekeeper using the computer intended for guests. Even when I used the computer, the desk clerk and housekeeper were apt to continue hanging out. With my back to them, it was most uncomfortable. This kind of casual behavior sends the wrong message to guests. I felt even more self-conscious using the computer one day after the housekeeper abandoned it for me because she sat down in a chair near me and watched what I was doing. The internet service was spotty - frequently dropped wireless connections - and when I reported it on numerous occasions, was simply told that "it's working down here." Further inqueries revealed that the wireless had been updated since my last visit and they were told the old system could not be properly removed (and paying the technician $85 an hour was out of the question). So, when I could persuade them to reboot the system, they did, and the internet worked again. But no one seemed the least bit interested in reporting the issue up the chain of command. Just as it was over last summer, there were times when I called at night to get a wakeup call, and no one answered the phone. From a safety perspective, this alarmed me a bit. I will definitely stay there again, but I just hope that management (who visit infrequently) does something about the unprofessional attitude about 75% of its staff. Of everyone I interacted with, only one desk clerk seemed to understand hospitality.

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Great staff - clean rooms

It was easy to get even our big trailer in and out of and all our rooms were placed together even though we reserved them at different times. Good value for the money, only 30 minutes from the LBL OHV riding area!!

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Good for the rate.

Very nice hotel, good breakfast, clean neat very friendly and extremely economical.

lots of very loud people going to their rooms and walls are not sound proof