|
This call is free. 24 hours a day, 7 days a week |
||
Residence Inn By Marriott New Orleans Downtown Conv Center - New Orleans 29.94348, -90.06825
345 St Joseph St., New Orleans, LA, 70130 United States
Need help? Our experts can call you
Guest review summary
- 3.6 Average rating: All Trip Types
- 76% Recommended
- 17 Reviews
- 4.2 Hotel Service
- 4.1 Room Comfort
- 3.6 Hotel Condition
- 4.0 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (17) | 3.6 |
| Business | (2) | 3.0 |
| Romance | (1) | 4.0 |
| Family | (5) | 4.4 |
| With Friends | (3) | 3.0 |
| All Others | (6) | 3.5 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 800-2-HOTELS (800-246-8357)
Amenities
Services
- Coffee in lobby
- Complimentary breakfast
- Complimentary newspapers in lobby
- Fitness facilities
- Internet access in public areas - surcharge
- Internet access - wireless
- Laundry facilities
- Parking (surcharge) $18 Per Day
- Parking (valet) $20 Per Day
- Safe-deposit box - front desk
- Spa tub
Business & Event
- 24-hour front desk
- Audio-visual equipment
- Business services
- Conference room(s)
- Dry cleaning/laundry service
- Meeting rooms (small groups)
Accessibility Features
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
Rooms (all rooms include)
- Air conditioning
- Blackout drapes/curtains
- Cable/satellite television channels
- Climate control
- Clock radio
- Coffee/tea maker
- Cookware, dishware, and utensils
- Cribs (infant beds) available
- Electronic/magnetic keys
- Free local calls
- Hair dryer
- High-speed Internet access
- Internet access (surcharge)
- Iron/ironing board
- Kitchen
- Microwave
- Pay movies
- Premium television channel(s)
- Refrigerator
- Rollaway beds
- Separate sitting area
- Sofa bed
- Voice mail
- Wake-up calls
General
- Air-conditioned public areas;
- Barbecue grill(s);
- Elevator/lift;
- Number of floors: 4;
- Number of rooms: 231;
- Picnic area;
- Swimming pool - outdoor
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pet fee charged at hotel/condo | |
| Pets accepted |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Know before you go
There are no room charges for children 18 years old and younger who occupy the same room as their parents or guardians, using existing bedding.
Recreation
The recreational activities listed below are available either on site or nearby; fees may apply.
- Boating nearby
- Golf - driving range nearby
- Golfing nearby
- Swimming on site
Nearby Activities & Points of Interest
Less than 0.5 mile
- National World War II Museum - 200 yards
- Contemporary Arts Center - 300 yards
- Confederate Memorial Hall - 300 yards
- Ogden Museum of Southern Art - 300 yards
- Lafayette Square - 600 yards
- Morial Convention Center - 700 yards
- Riverwalk - 700 yards
0.5 - 1.0 mi
- Harrah's Casino - 900 yards
- Aquarium of the Americas - 900 yards
- New Orleans Amtrak - 1000 yards
3.0+ mi
- New Orleans Lakefront Airport (NEW) - 6.9 miles
- Louis Armstrong New Orleans Intl. Airport (MSY) - 12 miles
- Houma - Terrebonne Airport (HUM) - 44 miles
Reviews
Filter by:
-
All (17)
- Recommended (13)
- Not recommended (4)
"not good enough for the money"
Reviewed by a Hotels.com guest on Dec 2, 2009
i stayed for one night and i think the room was overpriced, the room was very small. the staff was very nice but there was some sort of extra charge if you use the phone or incidental charges for i dont know what. i didnt use the phone(i was barely in the room) but i got an extra charge added to my bill. i still dont know what for.
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Very Lovely Hotel! We visit New Orleans often & this will be our place to stay on future visits!"
Reviewed by Kendall of Memphis on Oct 12, 2009
The room exceeded our expectations and we received exceptional front desk service during our stay.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Needs Some Improvements but Overall Good Hotel"
Reviewed by a Hotels.com guest on Aug 5, 2009
The hotel is located in a very busy location and needs to be taken into consideration before booking. The parking was horrible and is not complementary. You can try to find a spot on the street but then you must risk getting a ticket, boot, or being towed so be careful. After checking in, I went down the hallway looking for the elevators. The hallway lights are dim, creepy, and reminded me of a scary movie. The rooms, on the other hand, were pretty nice although the bed was pretty low to the grown. At night, especially over the weekends, you may hear a lot of noise and music from party goers at the surrounding clubs. Overall the hotel was nice but next time I will definitely check out the area before booking.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 3.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 4, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"need improvement"
Reviewed by a Hotels.com guest on Jun 3, 2009
the bed was uncomfortable and location was not the best
Overall Rating
out of value="5"- 3.0 Hotel Service
- 3.0 Hotel Condition
- 1.0 Room Comfort
- 3.0 Room Cleanliness
"Private and Convenient"
Reviewed by Debra of Grafton on May 29, 2009
The property was really unique, and the rooms were private and quaint. I loved having a mini-kitchen in the room for meals, and the complimentary breakfast was GREAT! Would definitely stay there again when in the area.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"Needs Improvement"
Reviewed by B of New Orleans on May 28, 2009
It's my understanding that some of the rooms have been refurbished; however, my room was in dire need of an extreme makeover. Stained upholstery, missing dining chair, broken freezer icemaker and inadequate freezing temperature in the freezer (ice cream melted into milk) were some of the problems encountered. I also noticed what smelled like a dead rat and finally the next morning discovered uncooked meatballs in the oven; while housekeeping immediately removed the food, the smell was there to stay. On the positive side, the neighborhood is terrific and the staff are friendly. I received an upgrade from a studio to a one-bedroom at check-in (without asking for it ... yeah!); however, I would have gladly stayed in a refurbished, meat-free studio rather than the disaster I encountered. Due to its location, I will go back to the hotel, but I will insist on expecting my room first!
Overall Rating
out of value="5"- 5.0 Hotel Service
- 1.0 Hotel Condition
- 2.0 Room Comfort
- 1.0 Room Cleanliness
Reviewed by a Hotels.com guest on May 28, 2009
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 5.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
"Kinda pricey, but not bad @ all."
Reviewed by Addie of Baton Rouge on Mar 25, 2009
The pple @ the frontdesk were welcoming.The room size was good, sufficient enough for what I needed it for. The bed was nicely sized w/ lots of pillows. For the most part, the room (including the kitchen, bedroom/living area, & the bathroom) was clean. The balcony was littered with paper. The included dishware & utensils were a great additions. The website was misleading in that it stated & pictured a full kitchen w/ full range & stove. It offered everything but the full range & stove. This disappointed me.The breakfast next morning was exceptionally good though.Overall, the stay was nice. 3.75 out of 5.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 4.0 Room Comfort
- 3.0 Room Cleanliness
"Great rooms, good staff, excellent location"
Reviewed by Leslie of St. Louis on Mar 22, 2009
Loved the "older" side of the hotel...very different rooms from most hotels and roomie, as well. Great amenities including pool, jacuzzi, basketball in the courtyard, complementary breakfast. The parking was a bit of an issue, but not a deal-breaker whatsoever. The staff was very pleasant and professional. Also a great location for walking in and around New Orleans. Highly recommend.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"needs improvement"
Reviewed by russel of monroe on Dec 1, 2008
First the room rates overpriced, then the parking is terrible its about a 1/2 mile away with no security,then they charge you 18.00 dollars day for that. They also put a 500 pending charge on credit card for misc charges and when there is none you have to wait 3-5 days for it to take hold off. I didnt enjoy my stay in New Orleans its a overprice city full of drunks!
Overall Rating
out of value="5"- 1.0 Hotel Service
- 1.0 Hotel Condition
- 2.0 Room Comfort
- 3.0 Room Cleanliness
"Great room for the money."
Reviewed by a Hotels.com guest on May 23, 2008
The only slight downfall is that parking is somewhat detached down the street from the hotel. There is a back entrance from parking that goes directly to the hotel, but I didn't find out about it until afterwards.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"Outstanding Hotel"
Reviewed by Mike of Niceville, FL on Jan 9, 2008
Great customer service. Great Brreakfast. Overall Great Value
Overall Rating
out of value="5"- 5.0 Hotel Service
- 4.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 7, 2008
This guest did not leave a comment.
Overall Rating
out of value="5"- 4.0 Hotel Service
- 2.0 Hotel Condition
- 5.0 Room Comfort
- 4.0 Room Cleanliness
"Great Option for Families Needing Mutiple Rooms & Kitchen!!"
Reviewed by Otto Neuman of Miami, Florida on Dec 31, 2007
Marriott Residences Inn
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
"poor area"
Reviewed by a Hotels.com guest on Dec 6, 2007
This hotel is in the middle of the New Orleans warehouse district. No good restaurants or attractions nearby. Somewhat seedy area. French Quarter a good 6-8 blocks away.
Overall Rating
out of value="5"- 2.0 Hotel Service
- 2.0 Hotel Condition
- 4.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Oct 4, 2007
This guest did not leave a comment.
Overall Rating
out of value="5"- 5.0 Hotel Service
- 5.0 Hotel Condition
- 5.0 Room Comfort
- 5.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews