The hotel is in an ideal location. The staff was excellent.Genuine Expedia guest review
Amazing bed, amazing pillows. Very comfortable stay.Genuine Hotels.com guest review
"Hotel near the SFO airport"
The room was neat, clean and attractive. Disappointments: 1. I couldn't set the alarm on the combination radio-CD player-clock; it was too complicated. 2. There was no refrigerator in the room. I need a refrigerator with a freezer for my medicine. I've had this necessity at other hotels that are less attractive. 3. There was no microwave in the room, […] which didn't inconvenience me but it would for others. 4. My dinner in the dining room was just so-so. The staff was friendly and the shuttle to the airport met my needs. Read moreGenuine Expedia guest review
Hi, Stayed for one night (11/26/2014) in Crowne Plaza SFO Airport Location. The interior of the Hotel was good but we had problem with the Bath tub. It took lot of time for the water in the tub to sink. And also the parking is not free. They charge 20$ per night. Location was very close to the airport and neighborhood was good. Thanks, AbhilashGenuine Hotels.com guest review
really good staff and no hassles. parking was messed up, but no addition to the bill.Genuine Hotels.com guest review
"It's convenient to SFO airport"
The buffet breakfast was good and the room was very clean. The hotel is close enough to SF downtown by car. The weekend rate was very reasonable thru Expedia.Genuine Expedia guest review
I was there for only one night Clean rooms,very comfortable rooms very nice clean but you still could eared the airplaines from the airportGenuine Expedia guest review
Hotel registration staff were some of the best customer service professionals I have had the pleasure of engaging with during an overnight stay. Hotel air poet location and convenience to Burlingame via town Trolley were value added benefits. Room itself ok.Genuine Expedia guest review
"Noisy, below average and full of "Gotchas"."
Poor. A "Gotcha" $20 parking "fee" that was not disclosed. A $22 breakfast that would only pass at an IHOP. Difficult to find and an access route that was under construction (also not disclosed). Room was noisy since its directly above the 101 Freeway and not noise insulated. Will NOT stay there again.Genuine Hotels.com guest review
"Stay away from the Crowne Plaza SFO"
This hotel should be shut down. I would never stay here again!Genuine Hotels.com guest review
I enjoyed my stay, however I was disappointed to pay 20$ for the parking.Genuine Expedia guest review
"Defintely stay here if you have early flight!!!"
Room was just as described and shown in pictures- very comfy beds, pillows and shower. The pool and spa were really small and although I wanted to sit in spa, there were already two people in it and not room for one more without touching legs (gross). The hotel restaurant had great food and the front desk guy that checked us in was kind enough to give […] us free drink tickets to use there when I asked if there was a bar close by. Overall great hotel and the airport shuttle was the fanciest shuttle I have ever seen! Only took 4-5 minutes to get to San Francisco airport from hotel. Read moreGenuine Hotels.com guest review
"nice and clean"
nice, but the 20$ parking fee is not so good. Good Hotel to stay a night when you Need to be Close to the Airport.Genuine Hotels.com guest review
"Far too loud to get a good nights sleep."
I would never stay here again. The hotel itself was in fine shape, the staff was friendly, and it was convenient to the airport, but that is a baseline expectation for a hotel. It took us hours to fall asleep with the incredibly loud noises from the 101 freeway just outside. The windows were completely sealed and the sound was too loud to comfortably […] fall asleep. We did ask the desk if the could move us but they said all available rooms were just the same. Additionally, we asked for earplugs but none were available. If the rooms were quiet enough to sleep in comfortably it would have been an alright stay for the price. They need to retrofit their windows to quiet things down. Read moreGenuine Hotels.com guest review
The hotel staff were very friendly for my one night stay. My room was surprisingly quiet given how close to the freeway the hotel is. I asked the hotel to call for a taxi. They called a town car instead. Not sure if the $17 charge to take me about 2 miles away would have been mor reasonable with a regular taxi. Overall it was a good value and I would […] stay there again. Read moreGenuine Expedia guest review
Hotel sheets were coarse and uncomfortable to sleep in.. leaving me with just a thin blanket to use at night. The heater in the room was so loud that it would wake me up every time it turned on in the middle of the night.Genuine Hotels.com guest review
"Before and after"
Perfect location for either an early morning flight out or a late arriving flight.Genuine Hotels.com guest review
"Our room was beside a noisy elevator"
Our room that was given to us was beside the elevator, NOISY !!!Genuine Expedia guest review
"Convenient hotel close to SFO."
We stayed at this hotel because we had a flight very early next day. The hotel is OK for its purpose. They have a very good and clean bed and the room is quiet so you can have a good sleep. They charge for parking so be aware.Genuine Expedia guest review
"Would have expected more from a Crown Plaza."
Very outdated hotel (but I hear the 60s were good years in the Bay Area). Food in bar area was okay at best ($10 for a burger), but lots of loud drunks kind of ruined the dinner vibe. Shower water handle came off in my wife's hands when she went to take a shower at 5:30 in the morning ... had to go to front counter and get maintenance guy to come screw […] it back on. Overheard another customer at front counter giving them both barrels re: the quality of their hotel ... dude was ticked off. Pay a couple of bucks more and stay somewhere else ... my first and last visit here. Read moreGenuine Expedia guest review
Excellent choice for convenience to airport. Reception desk and restaurant staff very friendly and efficient.Genuine Expedia guest review
A/C kept me up. Every time it turned on it sounded like a washing machine. Very loud.....Genuine Expedia guest review
"Adequate hotel, close to airport"
Hard to find, seems like it is the last stop of airport hotels. Really lacking in decorative imagination, blah, uninspiring. Restaurant needs overhaul and staff training......very untidy behind bar, staff lack pride in job. Executive lounge offers nothing...except watery coffee.....bad Uptick, close to the airport........only positive.Genuine Expedia guest review
"close to airport with shuttle service to shopping"
very friendly staff ,free shuttle to burlingragme shopping and dinning.Genuine Expedia guest review
Bed sheet was very stiff and pillow was too soft. Nice shower. Did not like that I have to pay $20 dollars for parking. Took a long time to check in as the person was not very experience (a trainee) and couldn't find our reservation.Genuine Expedia guest review
"Reasonable for the price."
Okay. It was just as much as expected for the price. Perfect for stop over staying.Genuine Expedia guest review
"Good hotel for a brief stay. close to airport."
Good for stay for a night or two. It is close to airport and south san francisco, good location if you are in that area. Stay away from rooms near elevator since there is a lot of noise.Genuine Expedia guest review
Not clean enough I need to ask them give me the tooth brush Need to put some depositGenuine Expedia guest review
Quality room! Got upgraded to executive level and it was nice! Wynter was ver corteous!Genuine Expedia guest review
"Perfectly-equipped for ADA customers"
My wife checked in with a broken leg, and the staff from Reception to Housekeeping to Restaurant were unbelievably well-trained to assist and serve a wheelcair-bound customer. Carmelia and William, were exceptional at the reception desk. They moved heaven and earth to accommodate my wife's early check-in. Carmelia went so far as to come and collect […] us from the restaurant. Patty of housekeeping was exceptionally helpful to my wife while I was out hosting a foreign delegation from my company. The restaurant staff at the West Bay Cafe served us wonderful meals and made each breakfast a warm and welcome experience. The Bell staff were organized and did an incredible job of processing some twenty pieces of luggage from four rooms of delegates. I have used Crowne Plaza Burlingame in the past because I was impressed by the well-trained staff. Now, I have no doubt that Crowne Plaza Burlingame is the only San Francisco airport hotel i will use for my company, in future. Read moreGenuine Expedia guest review
Only negative was the breakfast in the Cafe....waited forever to be served.Genuine Expedia guest review
Everything was great, pool was lovely for the kids, 10th floor lounge access was a great addition for water, coffee drinks and fresh fruit. : ) Parking was additional $20 Hotel bar and cafe very pricey but it is the city so expected that. All in all was good and would return. Staff all very friendly.Genuine Hotels.com guest review
"November 2014 review"
The lounge was wonderful! When we got in the first night, it was about 9:30 and we barely got food service. It might be nice for the cafe to serve food later. The cafe also seems to need more staff for lunch and dinner. Breakfast there was great, though.Genuine Hotels.com guest review
"my sf trip"
very nice and polite staff when I checked inGenuine Hotels.com guest review
The room was noise, cycling room heater was annoying to be sure. The bed was nice however the room and furniture was tired looking. It is a typical middle of the line hotel.Genuine Hotels.com guest review
Hotel sheets were a bit stiff and the rooms a little small but overall comfortable and clean. Hotel offers several amenities. Food at the cafe was very good. I will return to this location for sure.Genuine Hotels.com guest review
"Good to revisit."
Excellent by the price. but vending was out of order. Shuttle service and free internet were good.Genuine Expedia guest review
"Close to the airport"
Quick overnight waiting for a flightGenuine Hotels.com guest review
"The good The Bad"
The Good: Friendly staff, convenient location to SFO The Bad: Hotel needs updating, $20 way to much for parking especially when there is an event and you have to park way out back in an un-lit area of the parking lot, Very Noisy window heater that leaks water all over the carpet. Rude awakening when you have socks on. Stained carpet from heater/AC […] unit. Read moreGenuine Hotels.com guest review
Nathing to say.Genuine Hotels.com guest review
"below my expectations"
Recommend to upgrade room doors and curtains - it's old and dirty. Recommend more cleanliness in the room and bath tubs not to be clogged.Genuine Hotels.com guest review
"Easy airport access and transportation."
Easy overnight before an early flight out of SFO the next morning.Genuine Hotels.com guest review
"Crowne Plaza, SF airport - good location"
Stay was absolutely fine - staff were helpful and friendly. The pool and hot tub had an odd smell - a slightly sour odor which permeated my swimwear and towel. That was my only negative experience.Genuine Hotels.com guest review
"good onr night retreat."
great one night stay to send my family to airport.Genuine Hotels.com guest review
"Good enough, but be aware of parking fee"
Be aware - there is a $20 per day parking charge, above and beyond the hotels.com room rate. I can understand the need, but it still felt a little underhanded to learn of the charge at check-in. To make matters worse, their keycard system failed on numerous occasions, requiring an extra visit to the lobby just to enter or leave the lot. Very frustrating. […] But to their credit - they did refund me for all parking fees, after two conversations with different managers. The staff is great, no complaints. Place is clean. Rooms are pretty small but adequate for short business travel. Internet (wi-fi) was top-notch, best I've had in a hotel at around 10-15Mbps. It's about as close to the 101 as one can get, so very convenient for business. Would stay again. Read moreGenuine Hotels.com guest review
"There are better options in the area"
My room was at the end of the hallway and had a doorbell, so not sure if it was a regular room or one intended for long term stay. The room was small, seemed about half the size of a regular room. Also, the water pressure was low making the shower less than desirable.Genuine Hotels.com guest review
"Crowne Plaza- Burlingame"
Friendly staff and very comfortable stay!! Close to everything in the Bay Area!Genuine Hotels.com guest review
"Seen better days"
We were only here for a night, thank goodness. The hotel has clearly seen better days. Peeling paint, weird stains on the floor, quirky elevators, and a really uncomfortable bed. On the upside, the bathroom was very clean and nice. And the staff was beyond friendly. Still, it wasn't a very pleasant stay given the rundown condition of the hotel in g […] eneral. Read moreGenuine Hotels.com guest review
"perfect for a short stay"
perfect for a short stayGenuine Hotels.com guest review
"$20 per night for parking"
Was not expecting parking fee for a hotel located where it is at.Genuine Expedia guest review
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