"Old hotel, ongoing construction, but good service"
Old hotel, but room was clean. Service was good. Free wifi is a plus. Airport shuttle is also convenient (but most large hotels in Guate offer this). When tried to call the hotel, however, had difficulty getting through to anyone, and often would just get hung up.Genuine Hotels.com guest review
Hotel staff was not very helpful and didn't choose to give directions to places or coordinate the shuttle to the airport.Genuine Hotels.com guest review
We felt very comfortable, safe, and the staff was very friendly and helpful. However, since I am fearful of heights, having only glass walls on one side of the room was scary when children are playing rough (wrestling). The showers curtains can be longer and wider so that the water can stay inside of the tub. Everything else was perfect. Thank youGenuine Hotels.com guest review
"Good place to stay when in Guatemala City"
Great shuttle service, driver gave good advice. Desk staff was very helpful. Hotel carpet in hallways should be replaced. Room was in good condition, but showing it's age. Immedite neighborhood was relatively safe, and I saw armed security at many establishments, but it is dangerous to walk to other zones of the city. I willl be staying here again.Genuine Hotels.com guest review
"nice for business"
nice room, very clean, but the working area can't be badly lit! a tiny lamp just won't help!. excellent food, even for a hotel, with imagination, not only the world known cesar salad... Don't relay on them for the waking call... it came 15 minutes late. excellent serviceGenuine Expedia guest review
"Safe, clean, professional, free airport shuttle"
It's my first time to Guatemala from the UK and I didn't fully know what to expect. I can say this is a very nice hotel in a safe and walkable modern neighborhood. Their service is excellent and their breakfast is amazing! I didn't realize the breakfast was $11 - I thought it was included in the price of my room - but I enjoyed it so much I really didn't […] mind. It's an amazing buffet of fruit, local foods, and just really well done. I highly recommend this hotel, very impressed. The airport is only about 15 min away. Read moreGenuine Hotels.com guest review
Really comfortable bed, nice view, the room was modern and clean. The only difficult part was that apparently the publicity/internet department and the employees of the hotel didn't agree on what offers they had at the time of our stay, so we had to show free breakfast in the advertisement.Genuine Hotels.com guest review
"Gave us a new view of Guatemala City"
We generally stay with family in zones 7 or 14, but this time opted to find a central location as a base for our visits. We were very pleased with the Radisson. We had a great view of the volcanos from our room and enjoyed watching the activity from Aurora airport. Breakfasts were filling with to-order eggs, great pastry and coffee. Proximity to some […] favorite restaurants. friendly staff. Highly recommend it! It is an older high-rise, but well-maintained with spacious rooms. good price, free airport shuttle. The only con is that it would be nice if the windows were cleaner -- but I'm sure that's an enormous and expensive task. Read moreGenuine Hotels.com guest review
"Needs some improvement,"
Needs some improvement, especially in the verbal communication barrier. I supposed to stay in the corner suite with kitchenette but the kitchenette it was only a small fridge and a microwave. The windows very grimy from outside blocking all the beautiful view.Genuine Hotels.com guest review
"Very Positive Experience"
The room (a corner suite) was large, well furnished and very comfortable. The location in the Zona Viva was excellent and the staff more than helpful.Genuine Expedia guest review
"Be careful with service and hidden overcharges."
Carpet had spots. Smelly and dusty walls. I made a call to Expedia tryin andg to correct a booking error using telephone in the roomm and the bill came in at a whooping $115 for a 1 5 minute tollfree call. Management were unwilling to correct the bill. Simpky stay away frpm this hotel, if you can.Genuine Expedia guest review
Beautiful room/suite with excellent service and security. The staff was friendly and very helpful. The restaurant on site was magnificent and the desserts were scrumptious.Genuine Expedia guest review
"Business for two nights"
Although the hotel is 16 years old, it is very well kept. Maybe the bathroom is not modern but it has security to go to the rooms. These are quite ample with a fridge, coffee maker and microwave. A brand LCD screen and great view, mine was East towards the volcanos. The gym was fine to keep up the workout back home. Great price benefit.Genuine Hotels.com guest review
I was told by the employees that the hotel was recently remodelled and the carpets changed. The rooms are big, and for the smokers I was told that the top floor (18th) is for smokers(no carperts on the floor). The most that I like about this hotel was the size of the rooms.Genuine Hotels.com guest review
"great hotel for family"
nice, pleasing and the quality of the staff was very good.Genuine Expedia guest review
The majority of the rooms in the hotel are uninhabitalble. It is extremely outdated, dirty and has some major issues with the plumbing. If you have to stay here it MUST be in the executive level (which is the highest) This level the rooms are ok.Genuine Expedia guest review
"Convenience to our manufacturers."
The last time we stay at this hotel I was very satisfied in every category. The reason the ratings went down this time was because there was water that had leaked through the windows and our carpet was wet and the room smelled of mold/mildew. Otherwise, I would have given all categories to be very satisfied. You have the best beds and pillows of any […] hotel we stay at during our travels in Guatemala! Location, amenities, services are all excellent. Read moreGenuine Hotels.com guest review
"stay at Guate"
great hotel in Guate for the price, well located & convenient airport shuttleGenuine Expedia guest review
"My experience at The Radison Hotel"
We stayed 10 days at the Radison Hotel in Zona Viva in Guatemala City, and we had a wonderful experience, the hotel is located within walking distance to very good quality restaurants and stores. The staff and their service were very professional. The cafeteria was too expensive for the quality of food, $10.00 for breakfast.Genuine Expedia guest review
Great Guatemala City hotel. Very close to the airport which is convenient but loud!Genuine Hotels.com guest review
"Short but Great Stay"
Very good hotel stay. Managers take care of issues right away and provide excellent service. I will come back. Booked a regular room and when there was upgraded to a much better room.Genuine Expedia guest review
"Good quality-price ratio"
Standard Radisson quality on a top area of the city.Genuine Expedia guest review
"best value & location for business hotel"
It was as expected, great location, good service, execellent airport shuttle service and good breakfast. Room are spacious and comfortable.Genuine Hotels.com guest review
Response by Radisson Hotel And Suites Guatemala City Thank you for taking the time on sending us your comments. We are glad to see that you enjoy your stay with us. I will take the liberty to share your comment with our staff, since this is always motivating for us. Our only goal at Radisson Hotel & Suites Guatemala City is to full fill 100% Guest Satisfaction. Once again, thank you for your feedback, it helps us improve our service and take corrective actions. We look forward to have you with us again.
"Nice place to stay"
The hotel staff is very freindly & helpfull the hotel is very clean inside & out ts also close to whatever you would need. I had a very nice stay & would stay there again....Genuine Hotels.com guest review
It was great, location is very nice, you can walk to restaurants, safe area.Genuine Hotels.com guest review
Response by Radisson Hotel And Suites Guatemala City Please receive warm greetings from Radisson Hotel & Suites Guatemala City. Thank you for taking the time on sending us your comments regarding your recent stay at our Hotel. We are glad to see that you enjoyed your stay with us. We look forward to have you with us again in your next visit to Guatemala City.
"Great business hotel"
I stayed here for a week in June and felt the hotel to be very clean and the staff very friendly and attentive. The internet was very good and fast, never experienced any issues. Next time I travel to Guatemala on business I will book here.Genuine Hotels.com guest review
"Good solid international standard hotel"
A great option directly in Zona Viva. It's not 5 star, boutique or unique but it's exactly what you expect from a good high end international hotelGenuine Expedia guest review
Response by Radisson Hotel And Suites Guatemala City Thank you very much for your comments about your stay at Radisson Hotel & Suites Guatemala City. We are pleased to know that you enjoyed your stay with us. I will take the liberty to put your comment in our info staff board as it is always motivating to receive such appreciation form our guests. Once again, thank you for sending us your feedback, this helps us know that we are in the right direction of Guest Satisfaction. It will be a pleasure to have you with us again.
"staying at Guatemala"
great option when in Guatemala, well ubicated, clean & good price. Convenient shuttle to airport & a great breakfastGenuine Expedia guest review
Response by Radisson Hotel And Suites Guatemala City Thank you very much for your comments about your stay at Radisson Hotel & Suites Guatemala City. We are pleased to know that you enjoyed your stay with us. On behalf of the entire staff, we want to thank you for your preference and comments, this helps us improve our services. It will be a pleasure to have you with us again.
"overall a nice stay"
Great hotel although the age is staring to show a bit. This a particularly evident in the bathroom the shower was disappointing.Genuine Expedia guest review
Response by Radisson Hotel And Suites Guatemala City Thank you very much for your feedback, regarding your stay at Radisson Hotel & Suites Guatemala City. We want to let you know that we are currently working in improving our facilities and guest rooms to avoid this inconvenience. Once again, we appreciate your comments, this helps us improve our service and take corrective actions. We look forward to have you with us again.
Baeutuful hotel...Nice for the price also Beds were very comfortableGenuine Expedia guest review
"Radisson Guatemala City"
Very helpful and friendly staff. Very good breakfast bar. Totally great hotelGenuine Expedia guest review
"Great but may need better maintenance."
It may need some major upgrades, the elevators seem old (but fast), we had to change rooms because of and odd alarm-like sound nobody could tell where came from, and in the morning on the next room we had a big water leak from the roof. But the rooms are very pleasant and confortable.Genuine Expedia guest review
"No Wifi In Room"
Only bad thing that I can say is that the wifi was not working in my room. 14th floor. They did have internet and use of computers in business room which was a great relief. Everyone was very accomodating and helpful.Genuine Hotels.com guest review
"Good hotel in Guatemala City"
Good hotel for business travelers. Great central location in Guatemala city, near the airport and the main business centers.Genuine Expedia guest review
It is a nice hotel; the rooms are big and comfortable. The front desk personnel needs to be more friendly. They do their jobs well but if you ask questions they give you the impression that you are bothering them. They don't go out their way to help you.Genuine Expedia guest review
Fabulous room with a view and good service. Only thing missing on the property is a pool.Genuine Hotels.com guest review
"Very good hotel but keeps something's old"
This hotel is great, nevertheless some things are old, like the bathroom. The towels are very old too. From the cleaning point of view, again the bathroom, it is "clean" generally speaking but you can see black spots in the bath corners, which normal because of the humidity, but for a hotel of this category is not acceptable. There is no minibar, […] so if the guest wants some cookie or chips it has to go out, and if that happens at night it is difficult because Guatemala Cyty is quite dangerous. Read moreGenuine Hotels.com guest review
"Great hotel for the price paid"
Great hotel for the price paid... I got a nice deal for a big suite type room, which was very nice... Location is perfect as it is in the "Zona Viva" and near pretty much everything... Staff was nice and provided good service, just that everything was a little too slow... I would recommend this hotel only if you find a good price for it... Otherwise […] try to find something else as the hotel needs a little maintenance and the room lighting is too dark... Read moreGenuine Expedia guest review
"Radisson Zona Viva, Guatemala City, Guatemala"
Everything went prefectly well. Service was excellent. Thanks!!!Genuine Hotels.com guest review
I didn't get the room I booked, toilet leaked a constant lake of water on the floor and the rooftop terrace had no service staff.Genuine Hotels.com guest review
We had two rooms on Floor 12. The rooms were fine but there was a musty/damp smell for the duration of our stay (two nights). Overall the rooms were fine just a musty smell that took time to get used to.Genuine Hotels.com guest review
"2nd time and not disappointed!"
It's my second time at the Guatemala Radisson, and I am more than PLEASED with both stays. The hotel is well located and the room are big enough for a family. There is a free airport shuttle every 15 of every hour so it is very convenient when you want to go to the airport. The staff is nice and polite I will go back there again for sure!Genuine Expedia guest review
"Good ratio price/quality"
We enjoy the location. The room is fine Staff is helpfull Front desk efficientGenuine Expedia guest review
Response by Radisson Hotel And Suites Guatemala City Dear Guest, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward for your next visit! Sincerely, Mónica Palacios Reservations Manager Radisson Hotel & Suites Guatemala City
It is ok, what I did not like was that i found hair and a tag in the bathroom and in the carpet, what makes me think, it wasnt very clean. Beds are very confrotable.Genuine Hotels.com guest review
"A comfortable place to stay in Guatemala City"
We made this reservation for our Guatemalan goddaughter, who was returning to Guatemala after two years of college in the United States. She needed to spend the night in the capital before travelling to her home in the northern highlands to visit her family. She was very pleased with her room and with the service she received. We thank the hotel staff […] for their excellent reception and service. Read moreGenuine Hotels.com guest review
"Clean, fantastic location, very high standard room"
Excellent breakfast, free wifi, and great location plus free airport shuttle. A real win. I would stay here again!Genuine Hotels.com guest review
I only stay as a stop over so cannot rate to does.Genuine Hotels.com guest review
"great location, nice area"
the hotel was perfectly fine with very helpful staff and very clean rooms. I also enjoyed use of the rooftop gym. My only gripe is that the hotel needs updating and modernizing. It seems tired and dated and needing a spruce up, maybe a new paint job. Carpets inside room look dated and so does the bathroom.Genuine Hotels.com guest review
"noisy, not exactly what i paid for, great staff"
Booked on this website for panoramic view but did not get this. Floor to ceiling view yes but price and picture detailed room with corner window. View also was not stellar from the ninth floor facing away from the main part of the city. We could also hear our neighbours plain as day like they were in bed next to us. Could not control the fan in the […] room. Hotel staff were superb and location close to airport was great for us Read moreGenuine Hotels.com guest review
Hi, I was very please with everything. It is a very good choice. It is in a very safe area, close to the airport and also to the historical downtown. I has more of a luxury hotel feeling than just the normal Radisson hotels I know up here. In case you decide to drive get yourself a GPS. It is a must.Genuine Hotels.com guest review
Response by Radisson Hotel And Suites Guatemala City Thank you very much for your comments about your stay at Radisson Hotel & Suites Guatemala City. We are pleased to know that you enjoyed your stay with us. This comments helps us improve our service and take corrective actions when needed. We look forward to have you again at Radisson Hotel & Suites Guatemala City, it will be a pleasure to serve you.
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